Winnipeg business owner says overflowing bin that led to overcharge staged by garbage company
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- Опубліковано 9 кві 2024
- A Winnipeg business owner is fuming after being overcharged by a private garbage operation for something he says he didn’t do. Brad Wallin, president of Wallin Industries, a local metal fabrication business, told 680 CJOB’s 'The Start' that a recent bill for garbage pickup from Waste Management of Canada Corporation was a whopping six times higher than usual.
The company issued Wallin Industries an additional overage charge for what the company said was an overflowing bin, but Wallin alleged it was deliberately staged by the Waste Management employee - and Wallin said he has video evidence. Global News has obtained the security footage, which Wallin said shows the Waste Management driver altering the appearance of the bin for photo “proof” that it was overfilled.
“It shows the driver pulling up, he gets out of the truck, he unlocks the bin, he reaches into the dumpster, starts pulling out a little bit of cardboard, hangs it over the edges,” Wallin said.
Wallin said he contacted the company to complain, but was given the runaround until finally hearing from an executive at Waste Management’s Toronto headquarters. “In my eyes, it’s just not acceptable," Wallin said.
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That is not an error, it is a criminal act.
How is this not fraud ?
It's called FRAUD.
What do you expect from a company run by the Mafia?
And the fact they don't fire a THIEF, shows their integrity. But, AFAIK, even in the states, this is a monopoly. So we are f-ed.
It's a government organization that's why it's not fraud but if anyone else had done that you know they would be in jail right now
WM needs to be held accountable criminally..., this is theft and fraud
mafia
All fingers lead back to one person, Justin Trudeau we all knew that trucking companies whether they’re garbage companies food distributors any type of company that has trucking would come up with schemes to replace the money lost in this carbon tax bull crap. Just admit his resignation or have his paycheque forfeited. He’s been nothing but a nuisance to this country.. it is horrible to see the company such as waste management. I’ve already caught on turning this country into a dog eat dog. Trudeau must go plain and simple. Unfortunate that waste management had to pull the scam but this is just the beginning very unfortunate.
@@Jbf1982 What the F does this have to do with Trudeau? Can you say corporate crooks? Clearly the driver was told to do this by the company. That's free enterprise at it's best.
@@Jbf1982 BOT!!!
That is the dumbest thing anyone could say
There should be legal ramifications on this. Seriously. This is criminal, not an exaggeration.
The news reporter didn't do their jobs properly. They should have contacted current truck drivers and former truck drivers through LinkedIn and asked them if there was an incentive structure for the driver from doing fines.
Right. Its time to find a hungry lawyer. WM is a multi-billion dollar international business. Esp now that this story has received media attention, getting a willing lawyer involved should be easy....
He will have to move swiftly with a subpeona to obtain personnel records, for the purpose of gathering their firsthand witness testimony. Social media should make it easy for him to find more customers like this one though, with inflated bills in hand. And viola! Class action lawsuit 👩⚖️
WM's next move will of course be to clandestinely approach the prosecutor and/ or the judge involved with a secret offer.... Then a slap on the wrist in the form of an affordable fine. Let the heat cool down for a year or so, then back to business as usual! Same old story, different century
The only “error” the driver made was getting caught.
He summed it up perfectly: "They got caught stealing, so now they're going to give the money back."
They should be giving him back more than his money since that’s not the remedy for theft
Whereas if you or I committed theft and got caught in 4k like this we'd be seeing the inside of a cell!
So, in one case they refund the money. How often do they do this? I bet you a few good lawyers could find some e-mails.
He should get free dumpster fees for life. Nowadays a company can go bankrupt from stuff like this because many many people see this and act upon it.
I bet if anyone else was caught stealing $300 from WM, they wouldn't just let them give the money back & go on their day.
That's not an error; that's a crime.
When you and i do it it's a crime but for Corporations it's an error but you still face consequences!!
I don't know Canadian law but I'd say go after the driver and sue him. Harassment for starters and any other creative charges. See if he rolls over on management or even corporate. It's unbelievable that management denied it after seeing the video. I believe they're encouraging this behavior.
Call the Crown Attorney. That is fraud and theft.
Their response and continued employment of thief makes them complicit and co-conspirators.
A public prosecution for their bad deeds is "your" penalty for their not following the rules.
Boeing blew their doors off then murdered their whistle blower. I'm gonna take the $300 garbage scam.
Branch mgmt & HQ execs will never admit wrongdoing, esp publically. Even when its shockingly obvious. Sound familiar? So someone tell me, what is the difference between gov & big business, bc I cant tell anymore....
Oh yeah, corporate $$ is money made by workers; gov $$ is money made by taxpayers. But then again, taxpayers are workers, & vise-versa 🤷♀️
Most people don't know but waste management is responsible for one of the largest corporate fines in history. They are a super shady company.
They're the only garbage pickup you can get in a lot of places. I HATE this company because i've had an awful experience dealing with them, but there are no alternatives except taking all your garbage to the nearest dump yourself every week.
@@TheDrexxuswich is also probably owned and operated by WM
Monopoly is the name; racketeering is the game. A NYC crime boss started this somewhere, so WM is using the same scheme everywhere they go
Notice their territory is concentrated in the suburbs, & _ESPECIALLY_ in the inner city, where competition is the fiercest
Next board meeting: "Remember to put "Check for Cameras" on the checklist before the driver starts his "operation".
Waste Management actually doubles down and backs up their driver by saying it was “unintentional” when the video clearly shows it was wholly intentional is just beyond absurd.
It's gaslighting at it's finest 😂
The question is, what was in it for the employee? Common sense would say that there's a monetary incentive for that act.
@@jeanaprewitt9658 That's the bizarre thing. An hourly employee wouldn't make any money doing this. They don't give you a commission for handing out fees.
It was "unintentional" that they were caught.
I wonder if they fired the guy behind the scenes or if they coach them to do that?
WASTE MANAGEMENT SHOULD BE CHARGED with deceptive practice in business.
I agree, maybe they need to take them to court since they have an actual video of what was being done!~
if the punishment for stealing was simply just returning the stolen items, everyone would do it! This is ridiculous and companies are doing this all the damn time
every overage charge should be investigated... WM has no integrity and has probably been stealing from customers like this as long as the overage charges have existed.
Most waste management companies are run by mafia types, no seriously.
Thank goodness they guy caught it on camera. It might be unsettling to have so many cameras everywhere but when things like this happen it's worth it.
We have been getting the same ridiculous overage charges at multiple properties for years now. We have to work with the account rep to get them reversed. For us what happens is that waste management fails to come on their designated pickup day. They've gone multiple weeks without picking up garbage, and then when they do come they take a picture of the overage and try to charge us for it. It's absolutely absurd and it continues to happen.
Almost better off hiring a min wage security guy in the complex or a tenant with a few hundred off rent to do a "garbage audit" on said days.
How many other people has this happened to who didn’t have camera footage to prove it? This should be a fraud investigation.
I'm more surprised by the price-gouging 5.7x more charge for a bit of overage. How do they come up with such a figure?!!! Seems highway robbery, when having 5 full bins would actually cost less than one bin with overage.
Yup. Fraud, conspiracy and possibly criminal organization crimes.
@@rswow we have had WM for probably closes to 10 years or more now and they actually used to get out and fix it if something was wrong for free, even a overfull dumpster was no issue but now godd forbid the lid be open any they gonna tag you with a couple hunnid dollar bill
@@rswow It does seem very scammy!
@@rswowThey have to build in a commission for the co-conspirator...er I mean the driver.
That was a blatant attempt at theft. Some people need to be fired and charged with fraud.
The WM employee is probably doing what his crooked supervisor told him to.
Well, how was the employee individually rewarded, did he receive a bonus or commission for every overcharge he found? Even if so, the company should take responsibility for having a policy that rewards unprofessional behaviour. Should it just be the employee that's fired or his supervisor too and how far up the chain does responsibilities lie. I'd say that at the very least the supervisor and the employee but the entire company should pay some restitution not just waiving the fee.
@@Jbf1982 lol that's a massive stretch
@@tysonb1486 not as massive as you think.
@@Jbf1982 Things will get worse if PiPi gets voted in
I worked for waste management for 15 years and management and dispatch would have us do all kinds of tricks to scam customers. Absolutely the worst place I have ever worked.
Contact this victim and help him with a lawsuit .
How many other customers have they done this to? They need to face charges of fraud
Racketeering? WM has not evolved far from their inception.
lots, if he needs to cover for added weight from on the side cash pickups he does it by claiming over flowing dumpsters. old mob trick
Everyone should be disgusted with their blatant lies. They only refunded him the overage charges because of video evidence.
Shameful.
No, they refunded his money because it made the local news.
Should be given some serious 'good will' credit.
I'm appaled that a successful business had to gouge another business for greed. Shameful. Any business is only as good as it's reputation and honesty.
@@user-co7fb6qe5wSuccessful business? I remember (not so long ago) when the mafia ran waste services. I hope this guy develops a habit of checking under his vehicles before starting them.
@@timc9893 lmao, Waste management is one of the specific companies that is listed as being involved with that whole thing too. only like a little over 20 years ago that all that was taking place too. I kind of figured that was over but seeing something like that makes you wonder, like, does he get paid more for overfilled dumpsters? or did one of his bosses tell him to do stuff like that?
Then denied the video evidence.
"Unintentionally"
Send these clowns to jail
I love how they're saying that when there's actual video evidence of them manipulating it. Like what is wrong with them?
They need to go to jail just for attempting that lie! Wonder if I can "unintentionally" go take my neighbor's new car.
@@24Monty24 unintentionally relocate one of their garbage trucks :)
An unintentional error?? He’s staging a crime scene 😂😂
I swear to god waste management did the exact same thing at a property I managed and I just never could prove it! Well done!
And this is a perfect example of why journalism is so important. This type of thing needs to be exposed.
Real journalism, not opinion pieces.
@maxpayne7419 as a reference to your comment if Dementia Joe did this it wouldn’t even make local news.
It wasn't journalism that caught....it was security cameras. I am surprised that they actually ran the story.
Journalist answer to their masters also.
yes real news. not what hairdo some dumb actor/actress decided to try. news that matters.
Every customer of waste management needs to see this video
Sorry to burst your bubbles, they're a monopoly. You have nobody else to collect your trash.
@@Dingusdongus257in America, we have class action lawsuits. They won’t get you your money back but sometimes they’re good for giving a hated company sufficiently bad press to make a few heads roll.
@@Dingusdongus257 Not even close
@@Dingusdongus257 Maybe not where you live. Where I live, there are other companies that pick up trash. Sorry to burst your bubbles
It's not too late for you to get a clue lol they been still be held accountable, dummy@@Dingusdongus257
Waste management must have learned from the cops. We investigated ourselves and found no wrong doing
This part!
_"Made an error"_ = We got caught intentionally overcharging.
You can call it whatever you want, but we see it for what it is.
How is that unintentional? Every customer that uses their service that has had an overflow charge should sue their pants off. "A core value at WM is success with integrity." (1:36) I think I'm going to throw-up.
Insane gaslighting from the company. The audacity to say that it was an unintentional error when there is video evidence for everyone to see plainly is just crazy. That is some seriously brazen lying.
@@ralph_bernhardt On top of that, if the bin is locked, there's no way the bin can overflow. The chain doesn't allow the lid to be beyond the top of the bin. They're just plain ripping off customers. This time they got caught.
It's unintentional because the driver didn't know there was a camera on sight. They didn't intend for the customer to catch them.
Expect him to be fired for it.
Well, i mean, their bins don't collapse on themselves right? At least they have structural integrity, if not the moral kind.
Who got the short straw and had to make the phone call to the customer, knowing it was all a sham?
A company is only as good as the (front line) people that work there who are willing to have integrity.
And the day-to-day worker typically wouldn't care about a patient's bill, so I'm guessing the driver was instructed to do that...
The only appropriate company response to avoid perceived complicity in the crime is "We apologize for the disgraceful action by our former employee, who has been suspended pending dismissal. We have refunded twice the amount overcharged, and will be investigating to ensure none of our other customers were affected."
Scapegoats are a necessary evil at any poorly run business, it allows them to dodge blame and continue on. They may even claim to have dismissed the employee, but won't release their name due to legal/privacy reasons. The clients on the route won't see him again, because he will have gotten a promotion.
He'll be fired for being incompetent as a thief fir the company.
😮 TYPICAL, got your (company) hand caught in the COOKIE JAR and can only say 'SORRY'. 😮😡 pathetic
If you think driver would do this for his own benefit? Over charge doesn't go to the driver. Management is the problem
We investigate ourselves and our employees actions, and found we did nothing wrong 😂
You can tell in their statement that they didn't want to take responsibility for their actions. Calling it unintentional, an error all while blaming someone else. Clearly they know you don't have an option to have business with anyone else so they can get away with it.
They should be ordered to pay him $1,000,000. They're not even taking responsibility for their crime.
Wow, Waste Management's entire Corp operation is now suspect. Need to audit drivers and trucks to see how often this fraud has been perpetrated.
A waste bin under a chained lock can never be overflowing!! It's basic common sense!!
Bet it's more than once.
Exactly. That response speaks to the fact that this behavior is known and tolerated, if not directed from company leadership.
Yup - if it was just one driver they'd have "taken out the trash" and fired him. Instead they covered for him.
WM is defending the driver and claiming it was unintentional. That tells me that the driver is instructed to do such things by the company.
So, we are just going to call stealing “an error” now?
If you or me steal its stealing. But if they steal it's just a "lapse of judgement"
California calls stealing "legal" now.
Looks like the American way is CONtagious!!! Love thy Neighbor, don't get caught.
WM "services" my area.
My recycle bin is 64 gallons. I upgraded from 32 gallons because it is free (no upcharge on bin nor increase in bill). I usually don't fill a 32 gallon bin, but occassionally need more.
I live in western Washington, which means it tends to rain in the winter. Before upgrading to the 64 gallon bin I called WM to ask how extra recycling works. I was told that I could place 1 cardboard box next to the recycling bin at no additional charge. I explained that it was the rainy season and how that the cardboard box wouldn't hold up well. I was told that that was the policy. That lead me to finding I could get the 64 gallon bin for free, which I did.
Shortly after I got the larger bin I had a broke down cardboard box that pushed one corner of the lid up about 2 inches. The bin was about 1/4-1/3 full. I could have bent the box over but didn't think it was a big deal.
My next bill I was charged for overage on recycling. I called WM and they said the fee was because the bin was over-filled. I explained that the bin was only 1/4-1/3 full and that it was a single broken down cardboard box that pushed one corner of the lid up about 2 inches. I was told that if the lid doesn't lay flat it is considered over-full and that I would be charged the overage. I asked if I could put a cardboard box next to the recycle bin and fill it with recycle. I was told "yes". I asked if there was a charge for that and was told "There is no charge for the first cardboard box". I said, "So I could have not broken down that box and just left it next to the recycle bin and I wouldn't be charged". The answer was "that is correct".
I asked what happens if the cardboard box is soaked with rainwater and can't be lifted without falling apart. I was told that I would be responsible for the cardboard box.
WM charges a set bi-weekly fee to pick up recycle, this is NOT optional. You get charged whether you put out 0 gallons or 64 gallons plus 1 cardboard box.
If the recycle bin lid does not Kay flat you get charged an overage fee, even if this is the only time you use the service in a year or years.
If you use a cardboard box and it causes litter, you are responsible. You can't use a plastic tote, perhaps with a lid.
If you place a cardboard box and wind blows items out, or blows the box causing it to tip and empty, you are responsible for cleaning the mess.
If you place a cardboard box and it rains, destroying the box, you are responsible to clean it up.
If you place a cardboard box and WM drops it, you are responsible to clean it up.
WM also has a policy where garbage bags are not allowed in recycle. This means that when they dump the recycle bin into their truck's Hopper it is likely (as in almost every time) that some items will fall on the road, the ditch, and/or your yard.
Then there is how after it snows, they won't pick up garbage or recycling. All it takes is a couple inches of slush. They will inform you that they will pick up on next regular day.
We've had winters were some customers didn't get garbage and recycle picked up for up to 6 weeks. I've gone 3 weeks with no garbage and 4 weeks with recycle pickup (recycle is scheduled every 2 weeks).
WM had no plans to remove the charges until enough people complained to the state utility commission.
A few years ago they weren't able to complete routes, which they said was due to a lack of employees when I called them. WM informed me that I could take my recycle to the dump for free. Ignoring the time and gas to drive to the dump and probably wait in long lines. There was no mention of free garbage dump.
I called the state utility board to inform them what WM was doing. At first they thought there was nothing wrong. Then I explained that WM's employee shortage is not the customer's fault. We should not be charged for service we aren't receiving.
All I got from that was a discount from the normal rate. Of course the state allowed WM to increase their rates, likely including the costs of those discounts.
Go on......
Could you not have simply cut it down ?
@@chris-_-3073 sure I could have.
When I put the recycle bin out I never thought a 1/4-1/3 full bin would get charged for an overage simply because the lid was about 2 inch from closing.
I didn't find out about the charge until I got the bill. WM sends brochures on the limited items they accept for recycle, but nothing about being charged an overage simply because the bin isn't fully closed.
Another example. One day my dad was coming home and saw a garbage bin about a block from his home. It was destroyed. When he got home his garbage bin was missing. He drove back to the bin to find out it was his.
He called WM and told them what happened. He was told "Yes we already know because someone saw the WM knock it over." WM dropped a new bin off a couple days later and never picked up the old destroyed bin. My 84 year old dad had to take it to the dump.
Apparently the WM driver knocked the bin over and didn't bother to get out of his truck to fix it. The bin fell partially under his truck and he ran over it, then other cars and trucks hit it and pushed it down the street.
His next bill included a charge for the new garbage bin. When he called about the charge he was told that he was charged because he didn't the old bin.
Needless to say, my dad was pissed. They never told him that he had to return it, they never attempted to pick it up, he drove over 20 miles each way to take it to the WM dump where they could have collected it, and it wasn't his fault that WM destroyed the bin.
Eventually a supervisor agreed to remove the charge.
Mucho texto
Thanks for letting me know to limit my bin so it will shut completely. I was wondering why he was typing in everything
This company should be taken to court, and fined HEAVILY. How many times have they done this to OTHER customers, and these other customers have been unable to defend themselves due to not having invested in a CCTV system??
Absolutely CRIMINAL behaviour.
We are sorry we got caught. In the future we will deactive or block your cameras before attempting to defraud you. The fact the driver wasn't fired proves he was following a company directive. The whole company needs to be investigated. Those responsible for this need to be charged.
How many customers were charged and didn't have the video to show wrongdoing, this is outrageous!!!
mmmm
class action suit
@@rogusmith2630 criminal investigation
DENY THE ALLEGATIONS?? IT'S LITERALLY RIGHT THERE AS CLEAR AS DAY!!! THAT'S THE MOST OPEN-AND-SHUT CRIMINAL CASE I'VE EVER SEEN! And it's probably that guy's _managers_ instructing him to do it--I mean, it's not like the garbage man himself gets a commission check for overloaded bins. I feel bad for the worker with the evil management.
Way to go you showed everybody thank you thats what matters when these people wanting out standing ovations for their so called good deeds
"We investigated ourselves and we found we did nothing wrong."
FBI
@@heaven-is-real funny thing is the FBI is investigated by another agency. so this does not hold for them
What a bunch of verbal diarrhea from Waste Management!!! Driver, without question, did it on purpose. They all need to be held accountable and punished accordingly
Garbage in, garbage out
To be fair, their statement was written. Therefore, their diarrhea couldn't possibly be verbal...
My question is why the driver had motivation to do this?
@@willissudweeks1050 That is a very good question isn't it!
@@willissudweeks1050 Smart money says the driver is getting a kickback of some sort and it's most likely under the table. No financial records to show the transaction.
Waste Management would have sacked the driver unless their managers had told their drivers to do this to fleece their customers. Shocking!!! 🤑🤑🤑
Thank you Global News for putting them on blast. News FOR THE PEOPLE
What “error in procedure” causes an employee to stage a bin to look like it’s overflowing, plus take a picture as “evidence”? And if WM charged him nearly six time his usual bill, why did they then add an overage charge? Scamming their customer, and denying they did so when there’s a video record. Shameful!
The error in procedure was getting caught
you know whatss funny i its not a pic they took, it a pic from the trucks basically dash cam, they have one mounted permanently to the front of the truck
@@jakobc9348 That can't be accurate. The dash cam would have caught the same thing the business owner's camera caught, wouldn't it? WM got caught scamming a customer. I'd like to know why WM didn't see their own video...
@@nboddie1036 I'm not exactly sure if it's always filming but that bad boi is mounted right above or below the windshield even got a lil protective cage just in case it gets bumped, also this may just be a thing with the trucks in my area I'm not sure if all of them have them but that pic looks just like the one we have gotten before, still not sure if it was actually us or not but we complained and they took the charges off
@@nboddie1036dash cams only have a limited amount of memory. My unit recycles the memory every 3 hours but it will save anything that I indicate to save by pushing a button. You can program my unit to tell it how much to save so it would be very easy for this image to be saved without saving the driver setting up the situation.
I used to drive for WM. There is a quota drivers have to attain in taking pictures of overloaded bins. If they don't make it they are reprimanded, also for every overloaded picture they take drivers are rewarded with gift cards.
Terrible policy
That's income they're probably not paying tax on too. Score😅
That sounds like racketeering.
That's really gross. They're basically telling the drivers, "Commit fraud for us, or you're fired." That's what they'll have to do if everyone on their route is courteous and takes care not to overload their bins.
I lived in the peg for 20 years and in that time wm lost a lot of city contracts.....I wonder why😂😂😂😂
Get the lawyer's involved asap.
1:59 The fact that the garbage man likely broke their windshield, due to forcing the garbage to stick out, is hilarious
You know because you've done this work before and you are exactly right my friend . If Corporate actually had any on hands knowledge of what the job entails they would have known why the driver placed the cardboard on the edge of the container.
That lid assembly will pull any debris that lying on the top of the truck and pull it off onto the windshield
Crooked driver, crooked company. Their response speaks volumes about their company...
with a bill of 340 for a normal bill of 60, that means that waste management charges 466% for their overage charge. 466%?? that's highway robbery for some very inept thieves.
"Unintenual" meaning driver was sick of having to stop and unlock bins all day and you ended up being the one he took his frustration out on.
Good on you for following up and getting your $ back.
This is pretty incredible.
I love how he unintentionally propped the bin open and also unintentionally moved the cardboard up. That's so cool, WM!
And don’t forget, he accidentally documented all of it with a photo🙄🤦🏾♀️
Don’t forget how he unintentionally took a photograph of the unintentionally propped open bin too!
Do you by any chance listen to Amaranthe?
So your not smart...he did that because thats how you dump trash and not brake the trash lids....
The COMPANY, did it not the trash man (unknowingly). He was 100% doing his job and went the extra mile to prop open the lid for it not to snap.
How I know? My family has worked for garbage company's, I've personally help garbage trucks at 2 work sites. They do the exact same thing and to make sure they don't damage the metal/plastic trash bins.
@@monkeebunz8580 That’s complete garbage (forgive the pun!). The lids are designed to flip open, letting the trash out, once the bin is turned upside down. There is no way the guys who operate these trucks care whether the lids get broken or not. Equally, there is no way the guy in this video was doing it without malicious intent. It’s all a big scam, and he is clearly part of it!
Take them to court and sue them for fraud.
You can only sue for damages and since they gave money back, no case.
Not saying it right just how it works. 🤷
@@KayJay940 So, as an analogy, if you steal from Walmart or a stranger and get caught, you can just give the items back and you're good to go?
[edited: neighbor > stranger]
@@rswow technically, yes. This is why Walmart will not try to catch you but rather call the police.
If man wanted to sue - he had to do that before contacting WM. And present video only on the hearing.
Sueing cost well over the overage costs.
@@alelectric2767 No. Small claims court costs $75 to file in Manitoba.
Now everyone who saw this on the news, and the 6.7 thousand people who have (so far) seen it on UA-cam know what Wast Management is up to. That's great! I am sorry that Mr. Wallen had to go through this hassle, but I appreciate how he let us all know about it.
Imagine how far up the chain this goes and how many other people are being scammed
that unintentional error in procedure was failing to look for surveillance cameras.
I don't know how people don't understand that you must assume you are under surveillance at all times now when you are on someone else's property. Idiots deserve to get caught and should be prosecuted.
On what planet can they state that the driver's actions were "unintentional"? Clearly the video shows him opening up a neatly closed lid and propping up the two open in order to overcharge! This clearly shows the company is in cahoots with this type of fraud. I wouldn't be surprised if the owners split the money with the driver. Disgusting! They should be prosecuted.
In justin trudo's canada is up down, 2+2=5, theft and corruption is Steven Harper's fault, and someone physically doing work to intentionally lie, and accident.
Places I've worked at have had similar issues with recycling. To the point where every dumpster has to be locked is the fact of life. If they find one non recycle item in the bin they can and will fine you. So when random people drive by and dump a Microwave in your bin, you get in trouble.
That's a international company, they need to be under world wide investigation!
If they are doing it in one location, all locations are now suspect!
So glad you went public! ‘Unintentional error’?? This was so obviously deliberate.
How do you deny what's on camera? This is a regular practice for them, they need to be charged with fraud and theft
ask a cop
Absolutely agree. VERY clear evidence of a crime here. If they used the word “unintentional” in their defence they would be laughed out of court.
until a crime is charged the evidence is only good for actions in the court of public opinion.
- *"How do you deny what's on camera?"*
Theyre getting tips from watching what the government does every day.
@@Burger_pants I would rather not risk a "resisting arrest" charge with a side of body camera malfunction
this is why its always great to have surveillance installed
This needs to be widely shared
Wow, that says a lot about the company
It also says alot about the police.... Who get paid to deal with this.
All they do is claim that it is a civil matter.... Even if they have the footage of them intentionally defrauding people.
That guy is not only getting screwed by the disposal company.... He is getting screwed over by everyone that is supposed to be helping him!
They are a garbage company.
@@phlodel LOL🤣
Scammers are just a notch under pedophiles.
To hell with WM. How many people without cameras have been scammed by these jerks?
💯💪🏾 That part! 🤨
Was your trash removal company WM between 2020-2024 if so call (Insert law firm here). A judge ruled they over charged their customers thousands of dollars. Call to see if you are entitled to a monetary compensation.
A whole Damn Bunch ,for sure !
UNREAL! TOTAL DESPERATION !
You could only imagine how often this happens
WM also fraudulently charged me the ~$300 incident fee for an overfilled bin. My security camera called them out on that as well. What a terrible company!
post it
Waste management sadly is the only trash company in my area that carries the breast cancer pink trash can tho 😅😂
@@imik3y and/or send it to Global News
@@Steve.._. They are most likely the cause of the cancer in your local area most likely dumping the trash in local fresh water as well if being this corrupt when on camera.
Managing the waste perfectly. That driver could be a career politician.
It’s so important to have cameras.
Bring criminal charges against Waste Management and that driver!!
seems like the "error in process" was that the driver did not check to see if cameras were present before proceeding.
Lol exactly, The only unintentional part was them getting caught.
Waste Management showing their incompetence by releasing that statement about it being unintentional.
It is not incompetence it criminal and all the way up the chain
That is not incompetence lol, it's criminal.
I think you mean corruption.
It's not incompetence, its standard operating procedure for the entire corrupt industry, they don't care because government won't do anything about because they pay them off.
@@idcrawit is incompetent damage control lol
He should sue for millions so they don’t do this to someone else. Also these kind of charges always fall back on us “The Customer buying this mans product”
I used to have WM for my residential pickup. After a few years of the price constantly going up due to added fees, getting the runaround on the phone, not being able to speak to someone local, I canceled and went with a local company for less than 1/2 the cost. Their business is just down the street from where I work.
Yea caught red handed with their hands in the garbage jar!
💯🤣
The driver does not pocket the money so... Most likely the boss told him to do so and he gives him a share of the scam.
110% he was told by his boss to do this. I'll bet it's been done to other businesses by other drivers as well. Anything to make more profit by this private waste management business.
@@BigBore525x
The driver gets a commission for each successful scam. 😂
Im not saying one way or the other but will point out the driver may have been doing this so the bins lids were nor frozen. It is winterpig after all. Looks frosty.
Like you say the driver stands to gain nothing and ifs all on a invoice doubtful they were getting any cut or their boss.
Wouldn't surprise me if Waste Management is being run by the MAFIA at this point. Gotta wonder how many other businesses are getting scammed out of $$$ just like what was caught on video. Normally $60 to dump the bin waste and getting charged $350 for an overflowing bin...Sounds like they only gotta defraud a few dozen people per month to make BIG returns.
@@KayJay940 If the bins had a potential for becoming frozen, then merely opening the lid at the start should have been good enough. There was no need to proceed to prop the bins open. Additionally, the driver then took a photo as "evidence" for the overflow fine on the bill, so there was open deceit in those actions. And the fact that the driver would not directly benefit from this apparent fraudulent action means either they just have some malicious intent, like a personal vendetta, or they are on some kind of kick-back/"commission" system with upper management.
"they deny it" "it was an error" BRO ITS ON VIDEO
My family just switched from waste management in the US recently. They started only picking up or trash once a month due to "worker shortage". Once they got the trucks rolling again, still stayed at once a month. After we'd call and complained, the next couple weeks would be fine, then back to skipping. On the 3rd time complaining, nothing changed. We dropped them after not picking up after 4 weeks.
There is more to this story. There has to be an incentive for that truck driver to do what he did and that had to have come from management. My bet is the drivers are given bonuses for reporting over loaded bins. I have no doubt that WM made a conscious business decision to blatantly rip off their customers.
100%
In another comment someome said there's minimum quotas for drivers on overcharged bins. This would explains the situation.
Get someone to go undercover and see what happens.
@@arakwarSounds like a great opportunity to catch them pulling this nationwide. Then a criminal probe by federal authorities.
@@mutoneon Imagine a Conspiracy charge for Garbage Collection. 😄
This is criminal. They need to be brought up on charges.
This Driver was TOLD to do that by someone higher up from him......
"we made an error in process" "where our driver forgot to check for CCTV cameras before trying to rip you off"
Scam you mean rip you off is just over charging by not showing the prices correctly not scamming by faking what you used.
This is no longer a civil matter. This is a criminal matter and should be treated as such.
F that! They need to be sued/charged.
The fact they outright lied to him should be another fine as well.
The fact that Waste Management actually doubles down and backs up their driver by saying it was “unintentional” when the video clearly shows it was 100% intentional goes to show you that WM was behind the fraud and it wasn't the driver acting criminally on his own. There is definately the higher-ups of the management involved. Criminals! They should be brought to justice!
Thanks bud, i just cancelled all my bins with them. And advising all my business contacts to do the same.
So you're gonna carry all your garbage and recycling to the plant and landfill yourself?
@@RedFail1-1 He's going with Honest Bob's Trash Service from now on.
Bad move, trash and recycling are monopiles there are no other alternatives, unless your going to take your own trash to the local dump that may or may not be free to use.
Even then the county will watch you for ways to charge you for trash being left around your property to try and force you to recontract with the corrupt trash company, this is called reigning in the wandering sheep, can't have a trend like that take hold while their collecting their bribe money.
@@RedFail1-1... Why not. It's not rocket science.....for most people.
@@RedFail1-1Maybe there are local firms that would be happy for more business?
Busted!!!, any additional denial at this point shows the level of corruption and how far it goes up the chain.....unbelivable!!!
I can’t say that I’ve had the same thing happen but after WM caught our local waste hauler ( in Montreal ) there was nothing but problems, overcharges and a practical impossibility to reach the local offices. It has been a terrible experience dealing with them. Prior to WM running the show our experience was great, even the driver lines his job. He has even given me his personal number in case I had any concerns or if I wanted him to arrange extra service with his office.
dude, go to court and sue the heck out of them
Getting out of the truck? I called for six months straight about a large scrap of heavy cardboard that they had placed my container on, asking them to please pull it out when they came to empty. Was told the driver can't leave the truck for safety concerns. They emptied biweekly, and continually put the empty bin back on top of this scrap. After half a year, I finally caught up to them and waited until driver picked up full bin, and removed the piece myself. Fricken useless
The company should be charged and issued a substantial fine. The driver appears to do the ‘set up’ very casually before taking the photo, so I would guess this is not the first offence. Throw the book at them.
Wish more people were like this fella, not supporting a corporation taking advantage of people.
Truly global news
Claiming it was unintentional is insanity. How many other customers have been ripped off by these crooks?
"Not intentional" What a crock. So many crooked people and companies.
Something similar happened at my old job. Guy was caught stealing from our customer. Customer called up pissed. We made him return the items and told them he was fired. We didnt fire him. Just made sure he never went back to that place
1:43 "This was unintentional" ??????? Then what was the driver DOING???
That's absurd and embarrassing. Maybe they shouldn't have such a monopoly on garbage collection.
Just like when the Police investigate themselves, there was no wrongdoing found.
How in the hell can WM claim this was "unintentional" and the driver just made an error? Looks plain as day like the driver INTENTIONALY stopped his truck, left the vehicle, unlocked the bin, moved trash around, grabbed pieces of cardboard and propped open the lid. Unless WM is the only garbage company in the area I would hire someone else and sue WM for fraud.
Just a reminder to everyone that if YOU get screwed by a company, you probably aren't alone. Report it! Make a fuss! Anything you do to hold them accountable could prevent others from being scammed down the line.
Take it to court and sue the hell out of these liars and thieves!