I hear you Craig. I’m a civil lawyer. While I admire your approach, if anyone took me that deep into litigation, I’d take him to the cleaners for all of it. You’re not wrong to walk away, but I think that d-bag needed to feel it so that he doesn’t repeat the behavior with anyone else. You’d do the world a favor by handing him his ass!
Myself also. There comes a stage where someone needs to learn a lesson that it is not reasonable to just sue someone based on an emotional basis, rather than a fair basis. I would have pushed to get some maximum money back, including the costs of business dislocation, etc. Then to show him that I was fair & reasonable still, I would have an agreed figure, but give him some back to make a point.
Craig, What a great video!I've been a California attorney for over 27 years. Over that time, I've come up with several rules: 1) You win a case before trial . . . you win in the preparation. 2) It's easier to solve a problem before trial. and 3) If you go into a case to settle, it won't settle. If you go into a case to win, it'll settle. Yep, Craig . . . I believe in CYA1
@@richardshufflebottom4011 He beats on HIS cars (and rentals) not ones he's going to sell. Sure he's done some speed runs and stuff but never seen him doing donuts and brake burns in a "for sale" vehicle. If you have a video of him doing it, post it, I'd like to see it.
As a consumer I appreciate your honesty. My father in law is a business owner, I worked for a Mom and Pop aerospace engineering company for 22 years, I have seen what business owners have to go through with a public that lies! Plus as being said public I have also found that what goes around comes around, no deed, good or bad goes without future repercussions. I hate car buying, when you go in with a purchase in mind you walk into that dealership with your guard up! I am referring more to new car purchases in general. Thanks, you put some faith back into humanity.
You are one in a million. Most used car dealers would have stuck to the 'as is' and left the guy hanging . Need more folks like you in the car business.
been a contractor for forty years and can tell in the first five minutes of talking with someone if i want to do business with them. go craig we need more honest people like you.
Sometimes those bullies need to b put in their place. I strongly feel this was one of those times u should have rub salt in the wounds n not just got back the $4500 but also for yr lost time n expenses!! I'm finding out that it's hard to b a good person in this day n age as others will take advantage of u!! My hat is off to u buddy!! Sounds like u were raised the way I was! True harden values!!! Glad had the case dismissed
The fact that you paid this man any amount of money after the car was sold as is, is amazing. Then he turns around and tries to put the cost of an engine that you didn't agree to is astonishing. Good on you for being an honest and caring person. Shame on that customer for trying to be greedy. Big waste of money and time for everyone.
My best friend owned a car dealership many years ago. During his ten-plus years in business, I witnessed dozens of customers lose their minds over big and small issues. He was threatened with bodily harm and or burning his company to the ground. I have no idea how he kept his cool because it was hard for me to watch a nice guy get abused.
Dealers flip cars they know nothing about and customers expect a dealer isn't selling junk, otherwise why go to a dealer at all to buy a car? The customer is simply right to be pissed when a dealer is marking up cars for profit without actually inspecting and servicing first.
He made a profit selling broken and damaged products (probably without inspection) to desperate people, we usually call such a person scummy and not a nice guy. I mean yeah in person when he's not defrauding you he might have a good personality maybe, you might want to check your bank account because if you think he's nice he might be getting a little something of you and your person without you realizing it.
This is Craig from Lees Summit, Mo, just wanted to say WELL DONE CRAIG! I absolutely cannot stand bullshit lawsuits! I am so glad this turned out how I had a feeling it would!
My respects for this man is through the roof. what a good and honest used car dealer. never thought i would put together a sentence like this in my life.
Good job. Reminds of when I had a customer make a rush purchase on a "NEW" boat. They used it over the weekend and brought it back claiming it had defects and wanted a another NEW boat. Pure buyer remorse I thought at first. Nope they had done this before. They just left the boat would not come get it. It had full warranty. I personally took it back to the factory for all warranty claims to be solved. Received threats from him and his lawyer. My lawyer advise me to settle it. I said I would rather pay the my attorney than give him his money back. In that state the law is more favorable to the customer than the businees owner. Always CYA on anything and everything you can think of. Found out these people had already sold the boat and were just waiting to get something out of me. Like you I did eventually pay some good faith money to settle(half of your total). My attorney said I went well above the law to rectify the situation. Best part about this experience was 1. I don't remember his name. 2. I still made a profit on that guy, even with the aggravation. But it like you said the law is funny about things and you have to ALWAYS PROVE your case and still can go the wrong way.
I agree this guy gives you like a 150% of information about car dealership... I never seen any dealership giving out this much information..... Even on how much he buys the car and sells the car...
I have been watching you for 2-3 years or so and know you're a smart and honest used car dealer. I sold used cars for many years but things were different then and you dealt with for the most part honest buyers. If I had to deal with what you do I would have never been able to do it. I give you a lot of credit for running your business the way you do and if I lived closer I would not hesitate to buy a car from you. Stay safe and God Bless.
@@redsuxh8r131 Its a 2 way street. The Buyer should go over the car with a mechanic for something that expensive / exotic. Flying Wheels sure looked like he bent over backwards for this guy. Anybody Buying a Corvette with 76,000 miles on it is rolling the dice. GM quality control ? No thank you EVER !
The problem with society today is that there are far more people like that customer than there are like Craig and it sucks. No good deed ever goes unpunished these days.
Craig, maybe nobody cares about the used car dealers in general, but if you're good to your customers, they will care about you. I bought 6 cars in the last 9 years from a used car dealer similar to yours here in Cranston, RI. They have been more than helpful when things went wrong with the cars. They even gave us discounts on repairs because we are good customers and friends now. Sadly, one of the partners whom I grew attached to died of cancer. He and I would discuss your videos as he told me that he actually knew you and described you as "very smart". Just wanted you to know. Peace out.
Wow, the nerve of that guy after you helped him out when you didn't have to. You're a real class act for not taking your money back. That would have been the hardest part. I think a lot of people would have done it out of principle of the matter.
This shows what type of person you are and what type of business you own! Props to you, not many Used car dealers or businesses would've settled for what you did when you could've took the customer to the cleaners.
Craig you are an absolute stud! That was absolutely more then fair. I love how you handled that and any reasonable person would understand it’s not your fault the damn car broke.
As a fellow salesman, I really appreciate you Craig. I don’t even sell cars, but trust and believe - i know your pain. C.Y.A. Everyone sleeps better that way!
Don't change, your are a great example on how not just a car dealer should be, but how we all should be. I would be very happy to buy a car from you anytime.
You did Wonderful job in court Craig. You are absolutely right about “CYA”I can’t emphasize that enough. I have a friend who is a prosecutor. She told me once “If it’s not on paper it didn’t happen” 😅I have had numerous cases where the outcome came down to what was on paper and/or witnesses . It definitely made a difference in our conviction rate. I realize there’s a big difference between Criminal and Civil Courts but that basic rule remains the same for both. Job well done.
Been there done it! These losers always sue hoping you don’t show up! When I showed up all dressed up and ready to go, they were scared! Same thing I let them off on my counter sue! It’s stressful and a nightmare! I’m glad things work out right for you guys! Very emotional! Good job and can’t wait for next vid!!!
Craig, you complained about missing the auction on the first date, then not being with the family the second date for vacation. You had this prize citizen for $4500 and let him walk. I have had many dealing with companies that violated their agreement. Doesn't matter if its $100 or $100K I go after it the same way, I just tell myself the money is for my kids. I am eight for eight in court. I am not going to tell you good job, your so professional, your a great guy just to make you feel better about not getting $4500 you were due. I couldn't wait for this video since Tuesday!! You are an excellent entertainer and love your channel!!!!!! Keep posting I love your content.
Thanks for the update! You are definitely a nice guy and nice guys (like me too) get screwed in the end. People like this are the 1% of people that you cannot give in. The sad thing is, is that you haven't heard the last from him. He is likely more mad than ever and is going to be malicious. When he publicly posts those new things to hurt you, I hope you will go after him to the full extent you can.
Whether I'm working on a network, server, computer, residential/commercial/auto locks, there's documentation signed. No matter how nice people seem, one will always feel entitled to something for nothing. Great job at doing the right thing with the customer to begin with and then CYA.
I actually believe you rolled out the red carpet for your customer. The paperwork he signed would have covered you and your dealership. I love how you brought out to cya because it’s totally true in almost every aspect of your life. Keep up your good work and thanks for all your hard work in producing these videos
Never reward an asshole by cutting them a deal. As soon as they said no to cancelling both lawsuits, you should have cancelled that deal and went back to recovering that $4625. People end up like that PRECISELY because people keep rewarding their bad behavior. While it's not your duty to solve the problem, by rewarding the behavior, you're essentially passing the buck onto their next victim.
Sorry for all your stress over this deal. You certainly CYA'ed on this one and went above and beyond. I agree with the lawyer who commented earlier that I would have gone l all the way to court to teach this idiot a lesson. You are definitely a good person for not going that way though.
It's very nice to have someone who at least tries to be honest and decent. It's a difficult and troublesome world where repair costs are high and almost everything seems to be made to break the day after the warranty expires. Very difficult simply, but you seem to have managed it.
This video is pure knowledge I learned so much from this you handled it like a true professional im learning the ropes of this dealership stuff right now I’ve been open for a full year and I’m still learning things thank you for this !
You will be still learning things way past your first year. How about 20 years. I spent 25 years as an independent used car wholeseller. I was still learning when I retired.
You sir r a better man than I. I woulda walked out with the money U gave him, back. Also, next time, if U don't need the $4600, win n send to ME, I do need it. If I lived around your business, I would, without hesitation, Buy from You every time. You are what car dealers Should strive to be...
Thanks for sharing. I used to make aftermarket off road parts I sold online and someone got in an accident and claimed my part (which had nothing to do with drivetrain or the crash) was the reason for the crash. Luckily I had a long disclaimer online that my parts were not legal on road and designed for off-road use only I was saved. If I didn’t have the little paragraph on the website who know what would have happened. Keep your head up out there, people are always out to make a buck.
You're a good man. I would have proceeded with the court case to get the $4600 back because he needed to learn a lesson about lying and damaging the reputation of people because of his bad decisions.
*Craig, since he breached both agreements several times, lied several times and bad mouthed you, you should have taught him a lesson. People like this will never learn unless they are taught a costly lesson and you should have been his professor.*
People like that don't learn lessons...he probably just would have found a way to cause even more trouble. 4600$ isn't too bad to get rid of a customer like that.
You are truly the bigger and better man for doing this, most people wouldn't dismiss the case. God will bless you for all you have done and you will be better off for it.
Craig, When it comes to customer satisfaction and how to deal with litigation, I would say you already have the wisdom of an experienced lawyer and business man combined. Having been a partner in small retail oriented training businesses, I came to realize just how time consuming, expensive, and distracting it can be for management to be dealing with the negativity of litigation. I fully agree with you that it is better to CYA your business legally at all times and then find a way to settle even the most absurd legal claims made by customers. Regardless of how much your business receives in a settlement it cannot repay you for your lost time, loss of productivity, and the distraction from your core business activities. It took me some time and experience to temper my inner feelings of infuriation when customers who were treated well wanted to litigate over fanciful claims. Well done, “You’re a better man than I am, Gunga Din!” Mark
Good for you Craig. You are so fair and so honest. I wish I lived closer to buy vehicles from you. You were nicer than I would have been considering his actions and words, but living well is the best revenge and best to be rid of the headache to move on. You have my respect sir.
Note to everyone . Used car dealers don’t replace engines on as is used cars unless they thought problems were there before they sold it and his conscious bugs em. I respect U were willing to pay even tho I think your shop knew this car was sketchy
You’re a good guy mate. I’d buy a car from you in a heartbeat. There are good people out there and hope that a-hole doesn’t make you lose faith in good customers.
Well done! As a business owner myself, I totaly understand these things. I think if all car dealers worked like you, we would all be better for it. Blessings to you and your family.
Im impressed with how you handled the entire things, most dealers wont even work with you on an "as is" vehicle - kudos to you, glad you didnt get screwed in the end
Craig is a way better person than I am. I would have gotten my $4600 after missing the family day. Could have taken the family on a nice vacation with the $4600.
Man Craig you have awesome integrity and you are one in a million that would do that. God bless you bro!!!! Keep doing what is right and you will reap what you sow man. You will be blessed for your goodness to others even when they are not good to you brother 🙏🏼. 😎
Thank you for taking us on this amazingly insightful journey. No doubt we are very happy it worked out in your favor. We're sure that buyer will not be the last of his kind--everyone wants to walk away a "winner" from any negotiation. Take a breather and go enjoy time with your family, bruthah!!
Craig, You do business with integrity as seen by watching your channel, If I needed to buy a vehicle I would reach out to you as I know that you would be fair!!!!! Keep up the good work!!!!
What blew my mind when I sold cars was learning that a dealership was legally able to mark up a person's interest rate by up to 2% in my state. People are completely oblivious that a dealership not only profits by selling a vehicle above what they paid for it, but also by marking up the rate which they secured for them from the bank.
As a flipper in real estate I cannot relate to you any more than this video. Sometimes bad things happen that are out of your control and when the other party is a jerk and impossible to deal with , it makes things miserable . Happy to hear this is over for you now. Good luck and enjoy your new vacation house!
I do appreciate not only that you were willing to cover the used engine but the fact you let him slide ( I wouldn't have ) over the breach of contact. It shows your terrific integrity! If I had the type of money to buy a car like that I wouldn't hesitate to deal with you...
Wow Craig nicely done and couldn’t happen to a better person. I’m surprised this idiot would screw with you because it’s pretty clear you are sharp as a tack and not someone to screw with. Congratulations
You are the Bigger man and I think everyone that watched this Video knows that...The world we live in now is Give Me Give Me or Bernie Bernie 😜 everyone wants it for Free...Sad But True...may his Corvette Rest in Peace 🕊️
Craig your 1000 percent correct. I am fighting the same type of issue. I was sued in the start of 2020. Here is my issue and its total bullcrap. So I had a guy sue me for get this, 33,000 dollars. I was defaulted due to not showing up. The address the Rockingham county sheriff served notice too, I have not lived at for over 10 years. I had /have 2 other open cases (1 custody of a minor child I have custody off, who turned 18 this year but was a minor in the start of 2020, AND They had my up to date address in the court files. An The other is CIVIL superior court Brentwood for Suing a Trustee of a trust fund for theft. ) They also had my lawyers info. Jeanne Shaheens husbands law firm out of dover). So the property owner of the property that the notice I was served at, I spoke to when i found out about all this. She said 2 yrs ago, she came home and there was a notice left taped to her door. and It was soaking wet, in the rain, for 8 hours, and she couldn't even read the name nor the sheriff's name who left it. She did call the court to report it. But they didn't have a case for her name. An the address didn't come up with any cases they could find. An Then 2 yrs later. I am driving, pulled over for 42 in a 35, (was 45 about a 1000 feet before and I missed the sign it happens. ) Well Arrested Then After I start talking to the sheriff, and he says your bail is 1000 cash. I get the sheriff to agree to let me go to a bail commissioner and pay and not be processed at the county hotel. So then As soon as I find out the whole background of this, I file a motion to vacate. DENIED. Why Cause I was served in 2020 at the house I had not lived in for 10 yrs. Who I had no clue who lived there. An They never meet me, nor heard of me before I knocked on the door. See since the sheriff marked that he served me. I only had 30 days to appeal. So in 2020 I had to appeal a case i didn't know about. I'm appealing currently to the NH supreme court. But who knows if they will ever even see my case. Because the way the law works, I have to prove that a law of ethics was violated for them to agree to hear this case. An worse. The sheriff does not work for the county any longer. An lives out west. An by west. I mean western Europe. GERMANY to be exact. All I know is I am gonna fight this. Worse part is, who is to say the other side didn't pay off this dep to ""serve me"" . Since within 24 months he wasn't even part of the department anymore. COURT CASES SUCK. Wonder what would happen, If I filed a law suit against the judge in my case. Had him served at his house he lived at 40 yrs ago. An Did a SERVED like what happened to me. And Sued for the MAX amount allowed in Superior court civil litigation.
There's a term for it: SEWER SERVICE. Cause in NYC the process servers would literally throw all their paperwork into the STORM SEWERS. I had a prick SOB process server do the same thing to me in Chitcago years ago. His problem was, when he swore under oath that he served me, I was actually out-of-state at a hunting cabin in the woods in the middle of nowhere with my father..............who happened to be a JUDGE. So I had dear ol' dad sign an affidavit that he's known me all my life and, though he was blind, he's quite sure I was in the woods in the middle of nowhere with him on the date and at the time in question. Yeah, my "default" was set aside, and I later sued the process server. But they get away with it so often that it is ROUTINE.
@IvanEatonIII So sorry-unless you've been thru a LawSuit-its gotta be up there w Tax issues w IRS.. The $$ upfront required was unbelievable just to get any lawyer to take case. Not my suit! My Ex's- After a yr. so many things I told him we should almost do opposite of his advice- but no he did Arbitration...yep he lost over verbal when he did have it in writing. Jury case wld have won. But I'm so sorry that is some real messed up stuff. A guy that only Worked w Monica Lewinsky back then ended up w $250k in lawyer bills! It's financial hell. So if u can do it in anyway shape or form or look for anyway or precedent etc I'd do it! Or put it away & forgive it or I think it Will do too much damage & you sound like a decent guy-stuff "happens". I've had several good roommates over the years- but lately only bad ones- they are horrible if u fall out-so I only got through it by pretending I had a fire & lost everything. Or something ppl face like that & nothing can do but be glad your alive & start over. That helped me-or it can ruin your health & your life too on top of what you've already lost!
Someone said in a previous video that you should have looked at live data on a scan tool when he first came to you. If you saw he was at 9k rpm going going at a crazy speed. Or something like that, That’s ammo for your court claim
I think the CYA is certainly the biggest takeaway, but it's just so unfortunate to hear these cases where you try to do a positive thing and the other person senses weakness and tries to exploit it for all they can get (i.e. working with him after the as-is sale to go halfsies on the engine gives him the impression he could try walking all over you and extract as much as he can). That's why it's ALWAYS CRUCIAL to read and understand ANYTHING you sign. If you can't understand it, get someone to help you understand it before you sign, or just walk away. Contracts trump he-said-she-said and are hard to get out of when there's no obvious breach.
Wow Craig. I can't believe that someone even tried to catch you out. It proves the nicer you are then the more shit you have to put up with. Anyway Craig well done mate
It sucks but thats how it is you feel like youre going over the moon to make the customer happy but its never enough. Hated dealing with corvettes because the owners/buyers think theyre ferraris😂
I hear you Craig. I’m a civil lawyer. While I admire your approach, if anyone took me that deep into litigation, I’d take him to the cleaners for all of it. You’re not wrong to walk away, but I think that d-bag needed to feel it so that he doesn’t repeat the behavior with anyone else. You’d do the world a favor by handing him his ass!
The only reason I didn't like ur comment was that it was on 69 likes
This is how I felt too. Take the guy for all I could, Not to be greedy but to teach him a lesson.
@@brianparsons1070 it’s on 98 likes now and I hope you get 69 dislikes
Myself also. There comes a stage where someone needs to learn a lesson that it is not reasonable to just sue someone based on an emotional basis, rather than a fair basis. I would have pushed to get some maximum money back, including the costs of business dislocation, etc. Then to show him that I was fair & reasonable still, I would have an agreed figure, but give him some back to make a point.
Civil judgments are worthless against stimmy ballers,, time is money counselor.
Craig, What a great video!I've been a California attorney for over 27 years. Over that time, I've come up with several rules:
1) You win a case before trial . . . you win in the preparation.
2) It's easier to solve a problem before trial.
and
3) If you go into a case to settle, it won't settle. If you go into a case to win, it'll settle.
Yep, Craig . . . I believe in CYA1
You did more than anyone could ask! Not to mention that he probably beat the living hell out of that car!
Oh for sure....he was ripping it up doing donuts and burnouts, that's why the rear end light came on. Guaranteed.
Have you not seen Craig beating on cars?
@@richardshufflebottom4011 He beats on HIS cars (and rentals) not ones he's going to sell. Sure he's done some speed runs and stuff but never seen him doing donuts and brake burns in a "for sale" vehicle.
If you have a video of him doing it, post it, I'd like to see it.
@@muskokamike127 he does it on the channel! None the less, he sold a car that he beat on and the problems surfaced with the next owner.
@@richardshufflebottom4011 like I said: show me. I've seen him do speed runs, and burnouts in his own personal cars, but never a car for re-sale.
As a consumer I appreciate your honesty. My father in law is a business owner, I worked for a Mom and Pop aerospace engineering company for 22 years, I have seen what business owners have to go through with a public that lies! Plus as being said public I have also found that what goes around comes around, no deed, good or bad goes without future repercussions. I hate car buying, when you go in with a purchase in mind you walk into that dealership with your guard up! I am referring more to new car purchases in general. Thanks, you put some faith back into humanity.
You are one in a million. Most used car dealers would have stuck to the 'as is' and left the guy hanging . Need more folks like you in the car business.
been a contractor for forty years and can tell in the first five minutes of talking with someone if i want to do business with them. go craig we need more honest people like you.
People have no idea what small business owners go through. Thanks for pulling back the curtain on this Craig!
No wonder a company like Carvana has a big mess in its hands!
I used to be a employee who dreamed of having a business, now I have a business and dream of being a employee LOL
@@waterheaterservices im gonna quote you to my employees
Well so much for buying the car from you and trying to sue you 🤣🤣🤣🤣 CYA CYA CYA CYA!!!!!!
DEFINITELY SAVING THIS VIDEO!!
that clown obviously abused it by beatin the hell out of it , you went above and beyond craig , kudos to you
That's just conjecture on your part. I agree he "may have" beat the Hell out of it but the buyer is really the only one who knows.
It was sold as is. It doesn't matter. It's on the customer. Other people aren't responsible for their bad choices.
no good deed goes unpunished Craig. You were raised right. You did the right thing. The rest is on him!
Craig, you're a good man! The world needs more car salesmen like you.
Craig is legit ...I might drive from Buffalo NY to buy a car from this guy ..I love his channel and attitude real stand up guy 👍
Sometimes those bullies need to b put in their place. I strongly feel this was one of those times u should have rub salt in the wounds n not just got back the $4500 but also for yr lost time n expenses!! I'm finding out that it's hard to b a good person in this day n age as others will take advantage of u!! My hat is off to u buddy!! Sounds like u were raised the way I was! True harden values!!! Glad had the case dismissed
The fact that you paid this man any amount of money after the car was sold as is, is amazing. Then he turns around and tries to put the cost of an engine that you didn't agree to is astonishing. Good on you for being an honest and caring person. Shame on that customer for trying to be greedy. Big waste of money and time for everyone.
My best friend owned a car dealership many years ago. During his ten-plus years in business, I witnessed dozens of customers lose their minds over big and small issues. He was threatened with bodily harm and or burning his company to the ground. I have no idea how he kept his cool because it was hard for me to watch a nice guy get abused.
Craig is right to end it all. This is the kind of stuff that causes early heart attacks.
He probably kept a 38 in his desk drawer. That can ease a lot of anxiety:-)
People suck. Bottom line.
Dealers flip cars they know nothing about and customers expect a dealer isn't selling junk, otherwise why go to a dealer at all to buy a car? The customer is simply right to be pissed when a dealer is marking up cars for profit without actually inspecting and servicing first.
He made a profit selling broken and damaged products (probably without inspection) to desperate people, we usually call such a person scummy and not a nice guy.
I mean yeah in person when he's not defrauding you he might have a good personality maybe, you might want to check your bank account because if you think he's nice he might be getting a little something of you and your person without you realizing it.
This is Craig from Lees Summit, Mo, just wanted to say WELL DONE CRAIG! I absolutely cannot stand bullshit lawsuits! I am so glad this turned out how I had a feeling it would!
This is why I don't mess with flipping cars.
ditto
My respects for this man is through the roof. what a good and honest used car dealer. never thought i would put together a sentence like this in my life.
Good job. Reminds of when I had a customer make a rush purchase on a "NEW" boat. They used it over the weekend and brought it back claiming it had defects and wanted a another NEW boat. Pure buyer remorse I thought at first. Nope they had done this before. They just left the boat would not come get it. It had full warranty. I personally took it back to the factory for all warranty claims to be solved. Received threats from him and his lawyer. My lawyer advise me to settle it. I said I would rather pay the my attorney than give him his money back. In that state the law is more favorable to the customer than the businees owner. Always CYA on anything and everything you can think of. Found out these people had already sold the boat and were just waiting to get something out of me. Like you I did eventually pay some good faith money to settle(half of your total). My attorney said I went well above the law to rectify the situation. Best part about this experience was 1. I don't remember his name. 2. I still made a profit on that guy, even with the aggravation. But it like you said the law is funny about things and you have to ALWAYS PROVE your case and still can go the wrong way.
Dude, you’re a lot better than most! You got blessed with a defamation suit and still kept it classy. Much love
Man the more I watch the more impressed i am with this guys way of doing business!
I agree this guy gives you like a 150% of information about car dealership... I never seen any dealership giving out this much information..... Even on how much he buys the car and sells the car...
Bro why are you sooooooooooo nice. Smh god bless you but no good deed goes unpunished 🤦🏾♂️
I have been watching you for 2-3 years or so and know you're a smart and honest used car dealer. I sold used cars for many years but things were different then and you dealt with for the most part honest buyers. If I had to deal with what you do I would have never been able to do it. I give you a lot of credit for running your business the way you do and if I lived closer I would not hesitate to buy a car from you. Stay safe and God Bless.
Honest and used car dealer don't go together.
@@redsuxh8r131 Its a 2 way street. The Buyer should go over the car with a mechanic for something that expensive / exotic. Flying Wheels sure looked like he bent over backwards for this guy. Anybody Buying a Corvette with 76,000 miles on it is rolling the dice. GM quality control ? No thank you EVER !
@@ag4allgoodEVER.
I’d buy a vehicle from Craig, but I’m in Nor Cal.
The problem with society today is that there are far more people like that customer than there are like Craig and it sucks. No good deed ever goes unpunished these days.
Craig, maybe nobody cares about the used car dealers in general, but if you're good to your customers, they will care about you. I bought 6 cars in the last 9 years from a used car dealer similar to yours here in Cranston, RI. They have been more than helpful when things went wrong with the cars. They even gave us discounts on repairs because we are good customers and friends now. Sadly, one of the partners whom I grew attached to died of cancer. He and I would discuss your videos as he told me that he actually knew you and described you as "very smart". Just wanted you to know. Peace out.
Buy a Toyota and you will not need any major repairs and run for decades not years.
Craig has to be the most considerate dealer ever. When I have my own dealership I’m gonna remember to be like this
You did the right thing and you went above and beyond to try and help him. Now he is being a huge Dbag. 👍 Matt.
yeah Craig, someday you will wish you got that 4600 dollars. best video I have seen in a long time
Wow, the nerve of that guy after you helped him out when you didn't have to.
You're a real class act for not taking your money back. That would have been the hardest part. I think a lot of people would have done it out of principle of the matter.
I wonder how long he had the car before trying to return it
Doing the right thing is seldom easy, but pays dividends in the long run. Glad you won the case😎
This shows what type of person you are and what type of business you own! Props to you, not many Used car dealers or businesses would've settled for what you did when you could've took the customer to the cleaners.
You're a better man than me Craig. This nonsense cost you family time and work time, I would have gone after the $4600
You're a great guy and business. I'd buy from you anytime. Thank you!
Craig you are an absolute stud! That was absolutely more then fair. I love how you handled that and any reasonable person would understand it’s not your fault the damn car broke.
As a fellow salesman, I really appreciate you Craig. I don’t even sell cars, but trust and believe - i know your pain. C.Y.A. Everyone sleeps better that way!
this a good guy even helped the guy buy anew engine.glad he won.
Craig. From one dealer to another - congrats on your win in court!! Cheers🥂
Don't change, your are a great example on how not just a car dealer should be, but how we all should be. I would be very happy to buy a car from you anytime.
Man I love how you handle the situation not so many dealers are like 💯 u are a real one not to many people out there like u that's why you so blessed
You did Wonderful job in court Craig.
You are absolutely right about “CYA”I can’t emphasize that enough. I have a friend who is a prosecutor. She told me once “If it’s not on paper it didn’t happen”
😅I have had numerous cases where the outcome came down to what was on paper and/or witnesses . It definitely made a difference in our conviction rate.
I realize there’s a big difference between Criminal and Civil Courts but that basic rule remains the same for both.
Job well done.
Been there done it! These losers always sue hoping you don’t show up! When I showed up all dressed up and ready to go, they were scared! Same thing I let them off on my counter sue! It’s stressful and a nightmare! I’m glad things work out right for you guys! Very emotional! Good job and can’t wait for next vid!!!
You went above and beyond for the customer!
That whole situation sucks, glad it worked out the way you wanted it to. Mad respect for going above and beyond.
Craig, you complained about missing the auction on the first date, then not being with the family the second date for vacation. You had this prize citizen for $4500 and let him walk. I have had many dealing with companies that violated their agreement. Doesn't matter if its $100 or $100K I go after it the same way, I just tell myself the money is for my kids. I am eight for eight in court. I am not going to tell you good job, your so professional, your a great guy just to make you feel better about not getting $4500 you were due. I couldn't wait for this video since Tuesday!! You are an excellent entertainer and love your channel!!!!!! Keep posting I love your content.
Thanks for the update! You are definitely a nice guy and nice guys (like me too) get screwed in the end.
People like this are the 1% of people that you cannot give in. The sad thing is, is that you haven't heard the last from him. He is likely more mad than ever and is going to be malicious. When he publicly posts those new things to hurt you, I hope you will go after him to the full extent you can.
Whether I'm working on a network, server, computer, residential/commercial/auto locks, there's documentation signed. No matter how nice people seem, one will always feel entitled to something for nothing. Great job at doing the right thing with the customer to begin with and then CYA.
I actually believe you rolled out the red carpet for your customer. The paperwork he signed would have covered you and your dealership. I love how you brought out to cya because it’s totally true in almost every aspect of your life. Keep up your good work and thanks for all your hard work in producing these videos
Never reward an asshole by cutting them a deal. As soon as they said no to cancelling both lawsuits, you should have cancelled that deal and went back to recovering that $4625.
People end up like that PRECISELY because people keep rewarding their bad behavior. While it's not your duty to solve the problem, by rewarding the behavior, you're essentially passing the buck onto their next victim.
Sorry for all your stress over this deal. You certainly CYA'ed on this one and went above and beyond. I agree with the lawyer who commented earlier that I would have gone l all the way to court to teach this idiot a lesson. You are definitely a good person for not going that way though.
A man with integrity, very very wise words, a lesson for everyone, well done you Craig Paul 🇬🇧
It's very nice to have someone who at least tries to be honest and decent. It's a difficult and troublesome world where repair costs are high and almost everything seems to be made to break the day after the warranty expires. Very difficult simply, but you seem to have managed it.
You certainly are a straight forward guy. I would buy a used Corvette from you. Thanks for sharing the details of this story
This video is pure knowledge I learned so much from this you handled it like a true professional im learning the ropes of this dealership stuff right now I’ve been open for a full year and I’m still learning things thank you for this !
You will be still learning things way past your first year. How about 20 years. I spent 25 years as an independent used car wholeseller. I was still learning when I retired.
@@OneOut1 wow
All these people wanting to counter sue are the problem, everyone is so sue happy trying to make a buck. We need more people like Craig.
Sorry you had to go through this, Craig. Keep your head up.
You sir r a better man than I. I woulda walked out with the money U gave him, back. Also, next time, if U don't need the $4600, win n send to ME, I do need it. If I lived around your business, I would, without hesitation, Buy from You every time. You are what car dealers Should strive to be...
Good for you. You went above and beyond. Some people are unfortunately miserable
This video really shows the reason why u are successful in all your ventures.
Thanks for sharing. I used to make aftermarket off road parts I sold online and someone got in an accident and claimed my part (which had nothing to do with drivetrain or the crash) was the reason for the crash. Luckily I had a long disclaimer online that my parts were not legal on road and designed for off-road use only I was saved. If I didn’t have the little paragraph on the website who know what would have happened. Keep your head up out there, people are always out to make a buck.
You're a good man. I would have proceeded with the court case to get the $4600 back because he needed to learn a lesson about lying and damaging the reputation of people because of his bad decisions.
*Craig, since he breached both agreements several times, lied several times and bad mouthed you, you should have taught him a lesson. People like this will never learn unless they are taught a costly lesson and you should have been his professor.*
👏
People like that don't learn lessons...he probably just would have found a way to cause even more trouble. 4600$ isn't too bad to get rid of a customer like that.
You are truly the bigger and better man for doing this, most people wouldn't dismiss the case. God will bless you for all you have done and you will be better off for it.
Craig,
When it comes to customer satisfaction and how to deal with litigation, I would say you already have the wisdom of an experienced lawyer and business man combined.
Having been a partner in small retail oriented training businesses, I came to realize just how time consuming, expensive, and distracting it can be for management to be dealing with the negativity of litigation. I fully agree with you that it is better to CYA your business legally at all times and then find a way to settle even the most absurd legal claims made by customers. Regardless of how much your business receives in a settlement it cannot repay you for your lost time, loss of productivity, and the distraction from your core business activities.
It took me some time and experience to temper my inner feelings of infuriation when customers who were treated well wanted to litigate over fanciful claims. Well done, “You’re a better man than I am, Gunga Din!”
Mark
That was really fair for you stepping up to help the customer. I would have learned him a lesson and taken his money in the countersuit.
Good for you Craig. You are so fair and so honest. I wish I lived closer to buy vehicles from you. You were nicer than I would have been considering his actions and words, but living well is the best revenge and best to be rid of the headache to move on. You have my respect sir.
As this case illustrates, all US sports cars a junk anyway, buy Japanese. I know of no Toyota owner that would have their car blowup like that.
rust buckets. buying a car? it's from the northeast, walk. don't ever touch it. the sentiment is nice, though
Note to everyone . Used car dealers don’t replace engines on as is used cars unless they thought problems were there before they sold it and his conscious bugs em. I respect U were willing to pay even tho I think your shop knew this car was sketchy
It sounds like you went above and beyond. You always have great content. You’re definitely a go getter!
Seeing that your this open and honest makes me want to be a customer of yours cause you are actually OPEN and HONEST!
You’re a good guy mate. I’d buy a car from you in a heartbeat. There are good people out there and hope that a-hole doesn’t make you lose faith in good customers.
Well done! As a business owner myself, I totaly understand these things. I think if all car dealers worked like you, we would all be better for it. Blessings to you and your family.
You deserve a like. Love how you do business and teach others.
Im impressed with how you handled the entire things, most dealers wont even work with you on an "as is" vehicle - kudos to you, glad you didnt get screwed in the end
Craig is a way better person than I am. I would have gotten my $4600 after missing the family day. Could have taken the family on a nice vacation with the $4600.
Man Craig you have awesome integrity and you are one in a million that would do that. God bless you bro!!!! Keep doing what is right and you will reap what you sow man. You will be blessed for your goodness to others even when they are not good to you brother 🙏🏼. 😎
Thank you for taking us on this amazingly insightful journey. No doubt we are very happy it worked out in your favor. We're sure that buyer will not be the last of his kind--everyone wants to walk away a "winner" from any negotiation. Take a breather and go enjoy time with your family, bruthah!!
Craig, You do business with integrity as seen by watching your channel, If I needed to buy a vehicle I would reach out to you as I know that you would be fair!!!!! Keep up the good work!!!!
Way to stay cool calm and collected and come out as the bigger man. Love the videos Craig! Keep them coming!
You’re a fine man. Cutting your losses and holding your head up high!! Good choice!
Keep going the final results are the ones for you and family
What blew my mind when I sold cars was learning that a dealership was legally able to mark up a person's interest rate by up to 2% in my state. People are completely oblivious that a dealership not only profits by selling a vehicle above what they paid for it, but also by marking up the rate which they secured for them from the bank.
he thought he sensed weakness from you when he bought it as is and then you still paid for an engine. people attack weak people.
Wow! This story had some serious twists and turns!
By walking away, hopefully you won’t have to deal with him anymore. That alone is worth the $4600 he owes you. That guy is a liar and a p.o.s.
You are a honest man and you will always be successful. Have a great day and carry on.
As a flipper in real estate I cannot relate to you any more than this video. Sometimes bad things happen that are out of your control and when the other party is a jerk and impossible to deal with , it makes things miserable . Happy to hear this is over for you now. Good luck and enjoy your new vacation house!
I do appreciate not only that you were willing to cover the used engine but the fact you let him slide ( I wouldn't have ) over the breach of contact. It shows your terrific integrity! If I had the type of money to buy a car like that I wouldn't hesitate to deal with you...
no good deed goes unpunished!
Appreciate you sharing your journey with this negative Customer.
Wow Craig nicely done and couldn’t happen to a better person. I’m surprised this idiot would screw with you because it’s pretty clear you are sharp as a tack and not someone to screw with. Congratulations
most honest caring car salesman i have ever seen hahah.
Man oh man we can use this as a lesson in any situation, don't trust ANYONE PERIOD AND COVER YOUR ASS like Craig said
You are the Bigger man and I think everyone that watched this Video knows that...The world we live in now is Give Me Give Me or Bernie Bernie 😜 everyone wants it for Free...Sad But True...may his Corvette Rest in Peace 🕊️
Craig your 1000 percent correct. I am fighting the same type of issue. I was sued in the start of 2020. Here is my issue and its total bullcrap. So I had a guy sue me for get this, 33,000 dollars. I was defaulted due to not showing up. The address the Rockingham county sheriff served notice too, I have not lived at for over 10 years. I had /have 2 other open cases (1 custody of a minor child I have custody off, who turned 18 this year but was a minor in the start of 2020, AND They had my up to date address in the court files. An The other is CIVIL superior court Brentwood for Suing a Trustee of a trust fund for theft. ) They also had my lawyers info. Jeanne Shaheens husbands law firm out of dover). So the property owner of the property that the notice I was served at, I spoke to when i found out about all this. She said 2 yrs ago, she came home and there was a notice left taped to her door. and It was soaking wet, in the rain, for 8 hours, and she couldn't even read the name nor the sheriff's name who left it. She did call the court to report it. But they didn't have a case for her name. An the address didn't come up with any cases they could find. An Then 2 yrs later. I am driving, pulled over for 42 in a 35, (was 45 about a 1000 feet before and I missed the sign it happens. ) Well Arrested Then After I start talking to the sheriff, and he says your bail is 1000 cash. I get the sheriff to agree to let me go to a bail commissioner and pay and not be processed at the county hotel. So then As soon as I find out the whole background of this, I file a motion to vacate. DENIED. Why Cause I was served in 2020 at the house I had not lived in for 10 yrs. Who I had no clue who lived there. An They never meet me, nor heard of me before I knocked on the door. See since the sheriff marked that he served me. I only had 30 days to appeal. So in 2020 I had to appeal a case i didn't know about. I'm appealing currently to the NH supreme court. But who knows if they will ever even see my case. Because the way the law works, I have to prove that a law of ethics was violated for them to agree to hear this case. An worse. The sheriff does not work for the county any longer. An lives out west. An by west. I mean western Europe. GERMANY to be exact. All I know is I am gonna fight this. Worse part is, who is to say the other side didn't pay off this dep to ""serve me"" . Since within 24 months he wasn't even part of the department anymore. COURT CASES SUCK. Wonder what would happen, If I filed a law suit against the judge in my case. Had him served at his house he lived at 40 yrs ago. An Did a SERVED like what happened to me. And Sued for the MAX amount allowed in Superior court civil litigation.
fuck them up bro....
There's a term for it: SEWER SERVICE. Cause in NYC the process servers would literally throw all their paperwork into the STORM SEWERS.
I had a prick SOB process server do the same thing to me in Chitcago years ago. His problem was, when he swore under oath that he served me, I was actually out-of-state at a hunting cabin in the woods in the middle of nowhere with my father..............who happened to be a JUDGE.
So I had dear ol' dad sign an affidavit that he's known me all my life and, though he was blind, he's quite sure I was in the woods in the middle of nowhere with him on the date and at the time in question.
Yeah, my "default" was set aside, and I later sued the process server.
But they get away with it so often that it is ROUTINE.
@bangmeister 2020 Where DO U LIVE that u think that? No really I'm cmng!
@IvanEatonIII So sorry-unless you've been thru a LawSuit-its gotta be up there w Tax issues w IRS..
The $$ upfront required was unbelievable just to get any lawyer to take case. Not my suit! My Ex's-
After a yr. so many things I told him we should almost do opposite of his advice- but no he did Arbitration...yep he lost over verbal when he did have it in writing. Jury case wld have won.
But I'm so sorry that is some real messed up stuff.
A guy that only Worked w Monica Lewinsky back then ended up w $250k in lawyer bills!
It's financial hell.
So if u can do it in anyway shape or form or look for anyway or precedent etc I'd do it!
Or put it away & forgive it or I think it Will do too much damage & you sound like a decent guy-stuff "happens". I've had several good roommates over the years- but lately only bad ones- they are horrible if u fall out-so I only got through it by pretending I had a fire & lost everything.
Or something ppl face like that & nothing can do but be glad your alive & start over.
That helped me-or it can ruin your health & your life too on top of what you've already lost!
Someone said in a previous video that you should have looked at live data on a scan tool when he first came to you. If you saw he was at 9k rpm going going at a crazy speed. Or something like that, That’s ammo for your court claim
That's not live data
Sorry freeze frame data
@@nismo20032 thanks for explaining, I didn't know that was possible. Thank you.
You helped me regain SOME faith in used car dealers.
I think the CYA is certainly the biggest takeaway, but it's just so unfortunate to hear these cases where you try to do a positive thing and the other person senses weakness and tries to exploit it for all they can get (i.e. working with him after the as-is sale to go halfsies on the engine gives him the impression he could try walking all over you and extract as much as he can). That's why it's ALWAYS CRUCIAL to read and understand ANYTHING you sign. If you can't understand it, get someone to help you understand it before you sign, or just walk away. Contracts trump he-said-she-said and are hard to get out of when there's no obvious breach.
Wow Craig. I can't believe that someone even tried to catch you out. It proves the nicer you are then the more shit you have to put up with. Anyway Craig well done mate
It sucks but thats how it is you feel like youre going over the moon to make the customer happy but its never enough. Hated dealing with corvettes because the owners/buyers think theyre ferraris😂
There is probably a way to get a warranty on that type of Vette if you buy from a dealer and pay through the nose. But, he didn't do that.
This is one of your best, most useful videos. Thanks for sharing your story.
In my state, you would've had to return his money or fix it. All dealers, including used car dealers, are responsible under lemon laws.
Please tell me what state you are referring to so I never go there and start a business.