ServiceNow Incident Management, Service Desk/Help Desk Ticketing System, mini Crash Course

Поділитися
Вставка
  • Опубліковано 7 січ 2025

КОМЕНТАРІ • 322

  • @Cobuman
    @Cobuman  2 роки тому +3

    ServiceNow Incident Management, Service Desk, Help Desk Ticketing System mini Crash Course.
    By Joining you get early access to new videos.
    ua-cam.com/channels/9xYJSVPaB3RRO9nqVaYUoQ.htmljoin
    My equipment: www.amazon.com/shop/cobuman
    Like on Facebook facebook.com/cobuman
    Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9
    Discord: discord.gg/JuJ73YKnju

    • @silvainkuimi2625
      @silvainkuimi2625 2 роки тому

      :
      Office 365, Help desk, Support, Technical support, Help desk support, Troubleshooting, Application support, Password reset, Imaging, mac, Bomgar, Remote Support, Skype For Business, Active Directory, Vpn, Cisco Anyconnect, Windows 10, Troubleshooting Windows, Sccm, Ticketing System, Customer Service
      Top Skills Details:
      Office 365,Help desk,Support,Technical support,Help desk support,Troubleshooting,Application support,Password reset,Imaging,mac
      Additional Skills & Qualifications:
      Nice to have (Technical): -Mobile device support with iPhone -Troubleshooting experience with Windows Server, SQL Server, Exchange -Use SCCM to migrate devices and to configure the windows for different departments Non technical skills: Need someone who is friendly, patient, great customer service skills, could be assisting a user over the phone for an hour and needs to be patient. -Have basic understanding of how things work and why things don’t work sometimes. The basic concept behind it. -This person need to be able to remember the correct format of how we do things here. Needs to know exactly with what we do at AIR such as installing that version of the software onto there computers LOCATION IN CRYSTAL CITY VA: 1400 Crystal Drive 10th Floor Arlington, VA
      Experience Level:
      Entry Level
      What is the main point to check before take this interview?I have my second interview tomorrow about this job description, I need advice please.

    • @happyfamguy5391
      @happyfamguy5391 Рік тому +1

      Great video. I'm looking to transition into a role that requires Service Now knowledge. I haven't touched Service Now in 3 years so this video was great! Huge help. Thank you.

    • @Cobuman
      @Cobuman  Рік тому

      @@happyfamguy5391 My pleasure. Best of luck.

  • @DAG_M
    @DAG_M Рік тому +16

    God bless you for this tutorial. I' ve learned way more from this video than from my onboarding sessions.

    • @Cobuman
      @Cobuman  Рік тому

      Thank you. I'm glad it's helpful. God bless.

  • @marcelobaez773
    @marcelobaez773 3 місяці тому +4

    Tomorrow I will have a job interview and one of the requirements is knowing ServiceNow. I am familiar with JIRA on the ITSM tickets system but not about SN, and this video is pure gold.
    Wish me luck, I want that job!

    • @BunmiAmara
      @BunmiAmara 3 місяці тому +1

      Good Luck

    • @The_Generalgr
      @The_Generalgr 2 місяці тому +2

      Did you get it?

    • @marcelobaez773
      @marcelobaez773 Місяць тому +4

      @@The_Generalgr hahaha yes I did! I for the Job 1 month ago. thanks for asking!

  • @july9566
    @july9566 2 роки тому +10

    Been in my first IT job for two months , the experience I’m getting is priceless . Using service now , good stuff .

    • @Cobuman
      @Cobuman  2 роки тому

      I'm glad you like it.

  • @goto5131
    @goto5131 3 місяці тому +1

    I believe this is the best SN tutorial in all manners (sound, video, graphics).

  • @skbillionman
    @skbillionman Рік тому +4

    You are a blessing to this industry.

  • @vincent7626
    @vincent7626 2 роки тому +11

    Great video, I just started my first help desk job, and we use service now. The training was more like trial by fire, so this answered a lot of question I had.

    • @Cobuman
      @Cobuman  2 роки тому +1

      My pleasure. Feel free to let me know if you have any questions.

    • @sheraazaliinamdar1216
      @sheraazaliinamdar1216 2 роки тому

      Hey vincent can I also get to work in your org coz I have been looking for a job since very long

  • @ogunsadebenjaminadeiyin2729
    @ogunsadebenjaminadeiyin2729 2 місяці тому

    I have not watched the video through, i stopped at 4:29.
    Video highly recommended. I worked for about 2 years on this tool and you just gave a excellent summary. 🎉

  • @TRE4RAISEDME
    @TRE4RAISEDME 14 днів тому

    I’m using this now for work. Still leaning. I use the KB tabs a lot of guidance

  • @r35tmanbash
    @r35tmanbash 8 місяців тому +1

    Thank you for sharing your knowledge with ServiceNow. This will for sure help a lot of people.

    • @Cobuman
      @Cobuman  8 місяців тому

      My pleasure. I'm glad you like it.

  • @mowatrcm1
    @mowatrcm1 2 роки тому +1

    Thanks very much for this. I haven't used ServiceNow for ages and this was a great refresher.

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the 2nd part that expands a bit on it: ua-cam.com/video/Rueoab__QbA/v-deo.html

  • @Selmephren
    @Selmephren Рік тому +1

    I have to say, after using Jira for years as a ticketing system this intro feels so much better.

    • @Cobuman
      @Cobuman  Рік тому

      Yeah, it's very different.

  • @messageofgracetruth943
    @messageofgracetruth943 Місяць тому

    Thank you so much sir for all the details and wonderful explanation and its easy to understand. God bless you richly .

  • @toluwanioduntan5904
    @toluwanioduntan5904 Рік тому

    Thanks for the video. I have used it before but it was nice to refresh my memory . I have an interview in two weeks . I would to have access to check around myself . Thank you

  • @molitocostaswalo7527
    @molitocostaswalo7527 3 місяці тому +1

    This is great! Very helpful! Nice job!

    • @Cobuman
      @Cobuman  3 місяці тому

      Glad it was helpful!

  • @gregoz6
    @gregoz6 3 місяці тому +1

    great, thanks for this quick refresh. I had to laugh though, you demonstrated how to leave a note for the end user who opened a ticket for not being able to receive new emails.. 😉so, she will be able to see your note after you fix her issue... all good.

    • @Cobuman
      @Cobuman  3 місяці тому +1

      😂Nice catch!

  • @VonRenee
    @VonRenee Місяць тому

    This was so helpful! THANK YOU!

  • @parshya56
    @parshya56 2 роки тому +1

    Thank you so much for Your helpful information thank you so much love from INDIA.

    • @Cobuman
      @Cobuman  2 роки тому

      My pleasure. Glad it was helpful!

  • @Igniting-Moments
    @Igniting-Moments Місяць тому

    Thank you. This was very detailed and well explained..

  • @blackhunt369
    @blackhunt369 2 роки тому +1

    Easy to understand ...helpfull video ..great job sir

    • @Cobuman
      @Cobuman  2 роки тому

      My pleasure. I'm glad you like it.

  • @cosmicdust1111
    @cosmicdust1111 2 роки тому +19

    I’ve been away from IT for years , after graduating from an online university, (got my bachelor in Information Technology) I really feel like I didn’t learn much because I need the hands on - I got some experience after working my first Service Desk job for about 5 months but I had to leave that job for personal reasons. Plus being a young woman in the field , it felt it was harder for me to be taken seriously when I tried to get back to IT. Mostly men were chosen to work and they had years of experience… so i felt I had no no chance competing with them. So I gave up IT for years but now I want to get back to IT- so I’ve subcribed to your channel and I’m hoping to refresh my memory and learn new things. Im planning to buy those courses online to get certification in CompTia A+. Not sure though if it’s a right move .. what can you advice as far as the A+ certification?

    • @Cobuman
      @Cobuman  2 роки тому +6

      Hello. That's a great question. On a personal level I am not a fan of CompTia certs; however, their certs became popular amongst employers and for those I'd say go for it to help you get a job. But, before you do that try getting a job based of your previous IT experience. Of course, watch some refresher videos so you can pass the technical part of the interview. I have a few CompTia cert video and 2 on A+-here is a link to one of them: ua-cam.com/video/BFQByRVUrOU/v-deo.html

    • @cosmicdust1111
      @cosmicdust1111 2 роки тому +4

      @@Cobuman thank you for responding! I will take your advice & thank you for your videos! I’ve also subscribed to your other channel. They really do help people like us that are “new” to IT. Much blessings!!

    • @Cobuman
      @Cobuman  2 роки тому +2

      @@cosmicdust1111 My pleasure. I wish you best of luck.

    • @h3ll0_2
      @h3ll0_2 2 роки тому +7

      Never let the lack of support for females, deter you from what you like. You are correct in what you say, but your skills should come before anything. If a company doesn't hire you or take you seriously because you are a woman, that isn't a company you want to work for anyway.

    • @h3ll0_2
      @h3ll0_2 2 роки тому +2

      @@Cobuman if you're not a fan of CompTIA certs then what ARE you a fan of?

  • @kkbits576
    @kkbits576 Рік тому +1

    Super! thanks for sharing this knowledge. Appreciate it. God bless U

    • @Cobuman
      @Cobuman  Рік тому

      My pleasure. God bless!

  • @TheGrimPhreaker
    @TheGrimPhreaker 6 місяців тому +1

    Just started my job using Service Now and this was amazing. I agree, I like Jira better lol

  • @stefanovitelli762
    @stefanovitelli762 Рік тому +1

    The video is really amazing and really clear to understand. I believe that Fred Luddy wants to work on the tickets because he is the creator of the app jajajaja

    • @Cobuman
      @Cobuman  Рік тому +1

      😁You're probably right.

  • @DanielHopeon
    @DanielHopeon Рік тому +1

    Thanks! you are amazing thanks for your help sharing your knowledge

  • @jblaze600
    @jblaze600 Рік тому +1

    Ty so much. This was great information.

    • @Cobuman
      @Cobuman  Рік тому

      My pleasure. I'm glad you like it.

  • @barb7536
    @barb7536 Місяць тому

    Thank you for the video!
    Can I please get a log in for hands on experience?

  • @FreedomReigns999
    @FreedomReigns999 2 роки тому +1

    Present, content in this one is new for me, but I like learning new things.

    • @Cobuman
      @Cobuman  2 роки тому +1

      It feels good to learn new things. Good brain exercise.

    • @FreedomReigns999
      @FreedomReigns999 2 роки тому

      @@Cobuman Good Stuff

  • @mariieya
    @mariieya Рік тому +1

    Thank you so much for this! It’s extremely helpful for a beginner like me.😭
    Can you share log-in credentials please so I can try navigating the tool before my actual hands-on experience at work 😭

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev141180.service-now.com/
      Login id: mariieya
      Password: 0-*}{4k]!V,5&-

  • @Photonkannon
    @Photonkannon 2 роки тому +5

    I would love to get acess to the system to become familiar with it for an upcoming interview.

    • @Cobuman
      @Cobuman  2 роки тому +2

      Sure thing. Here you go: login id:
      Photonkannon password: 6R2OiBC57DpzvO:zu&#cCCXXJd%
      link: dev100336.service-now.com/navpage.do

    • @Photonkannon
      @Photonkannon 2 роки тому +1

      @@Cobuman Wow. Thank you so much!! I cant login with those cridentials. I could be doing something wrong, but I've quadruple checked.

    • @Cobuman
      @Cobuman  2 роки тому

      @@Photonkannon Try this password: $o7=LQF?yI1$V]8c{):Y9CWDV]j6r6i5#v?p}X#BBpOhl>yg5E$3}_U*g#C3n^>BQh)G;NbTy

    • @Photonkannon
      @Photonkannon 2 роки тому

      @@Cobuman Nope. I keep getting user name or password is invalid.

  • @Sc20004
    @Sc20004 Місяць тому

    Thank you very .much for the demo .
    Could you please share the link and credentials to me ?
    I was also looking for GenAI enabled features within service now ? Do you have any demos around that as GenAI is now the buzz word all over..
    We handle integrations n implementations so any help with a latest GENAI enabled service now would be super helpful ❤
    Look forward to hearing back from you

  • @raymondcafino2583
    @raymondcafino2583 Рік тому

    You're the best man! This is very helpful as I am planning to apply as a Service Help Desk. I would love to receive a login credential to have a practice with it before I apply.

    • @Cobuman
      @Cobuman  Рік тому +2

      Thanks! Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: mondg
      Password: 1uqB,6a0N

    • @raymondcafino2583
      @raymondcafino2583 Рік тому

      @@Cobuman Im sorry it says invalid credentials

  • @hanlie407
    @hanlie407 2 роки тому +1

    present i will be using this service now this sept for my new work

    • @Cobuman
      @Cobuman  2 роки тому

      nice!

    • @hanlie407
      @hanlie407 2 роки тому

      @@Cobuman its challenging becuase my 1st work is a Configuration Manager. or i dont know the English of it, but its between helpdesk and system admin. im new with all this IT but i do have certificates from comptia a+ network, ITIL and microsoft 98-365 and now studying security + and php.

    • @Cobuman
      @Cobuman  2 роки тому

      @@hanlie407 I'm sure you'll be fine.

    • @hanlie407
      @hanlie407 2 роки тому

      @@Cobuman hoping too. Watchng all ur videos by the way and thanks a lot.

  • @ferguscasey5301
    @ferguscasey5301 2 роки тому +3

    I work for two help desks. One uses service now and the other uses manage engine service desk +
    Service desk + is much better. Better interface, ease of use etc.

    • @Cobuman
      @Cobuman  2 роки тому

      I can see that. Jira is decent too.

    • @ferguscasey5301
      @ferguscasey5301 2 роки тому +1

      @@Cobuman I seen your video on watching two remote jobs is illegal. Unfortunately mine are both for the same employer just different clients and getting one wage money for both desks, one is a large hotel group the other is a County Council.
      You know the way it goes, the job throws more responsibility, more work but no extra pay.. I'm only 1 year into my IT career, hoping to move onto a better position in the near future.

    • @Cobuman
      @Cobuman  2 роки тому

      @@ferguscasey5301 That's perfectly fine. I support that. My concern is for people who are getting paid working for two different employers while "on the clock".

  • @sphereitconsultoria111
    @sphereitconsultoria111 Рік тому +1

    The work you do with these videos is excellent, I like your way of explaining. Do you know if there is any certification for this service platform now. Thank you

    • @Cobuman
      @Cobuman  Рік тому +1

      Thanks. I'm glad you like it. I don't think there are any certs for this, but basic knowledge goes a long way.

    • @sphereitconsultoria111
      @sphereitconsultoria111 Рік тому

      Thakns a lot. You are the best.

  • @gu.cervantes
    @gu.cervantes 2 роки тому +1

    Thank you for the video! I have experience on the service desk but not at Service Now. I would love to receive a login credential so I can lurk around and take some notes.

    • @Cobuman
      @Cobuman  2 роки тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: gustavo
      Password: x+nnLSI8z$Ou$4qm^Rk:rOG;K%

  • @hameyoga
    @hameyoga 2 місяці тому

    Hello! Thank you for your video. It was really useful8. Is there still any possible to try the application with one user account that you propose ?

  • @geraldasamoah5159
    @geraldasamoah5159 Рік тому +2

    Hi Cobu man, i love your channel and i have learned quite a lot on here. I have a job and servicenow is a platform they use for ticketing. I will be trained on it but I would love it if i can get access to the account you shared on this video so that I can get a feel of it before i start my training. That will really help. Thanks!

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: geralda
      Password: oG]F{Ga3

    • @elfoundo2390
      @elfoundo2390 Рік тому

      @@Cobuman Hello Sr, i tried to login into the account but it required a verification on your email , could send me another link or tell me what i should do , i will appreciate that
      thanks

  • @joelc1831
    @joelc1831 Рік тому +1

    Thanks for this insightful video please I will like to get access to service now

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev141180.service-now.com/
      Login id: joelc
      Password: #ZZ(fwijC8M@Q_8+}ufepc#Evt+x0Qd7FkTxxZATnhr5])Py_bLO

  • @adesanyaadewunmi9973
    @adesanyaadewunmi9973 2 роки тому +1

    Thanks a lot for this, please I would like to have access to this too. Thanks once again

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Link. dev100336.service-now.com/navpage.do
      Login id: Adesanya
      Password: PSGGP)%OZ>m,U%I-pjRh0yZbWbni1E(oEv?>$(@YDFt&eTk?DX690!%Zg)IdH?mO(gLI5WR3aP:Tbf!?

  • @ShailaTouchton777
    @ShailaTouchton777 2 роки тому +1

    Fabulous scholar!

    • @Cobuman
      @Cobuman  2 роки тому +1

      Thank you Shaila.

  • @saitejaveeraganti8485
    @saitejaveeraganti8485 2 роки тому +1

    it work on my pc thx bro vеry much

  • @alitabish3886
    @alitabish3886 2 роки тому +1

    I'm following your video's in the myotube and its very helpful. thank you for that, so I would love to get the login pleas.

    • @Cobuman
      @Cobuman  2 роки тому

      Sure. Here is the link: dev100336.service-now.com/navpage.do
      Login id: alit
      Password: RHt2}d[^(>b#+6Fqo7dP[98u]E8HbKB)mH}j.yX1IH4B*{o

  • @TheAntarcticaProject
    @TheAntarcticaProject Рік тому

    Do you recommend doing the google it certificate?

  • @prajith3692
    @prajith3692 2 роки тому +2

    I would like to access the tool to familiar with that...thanks for the great support

    • @Cobuman
      @Cobuman  2 роки тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      login id: prajith369
      password: fe#5!!z5_CNj6jc=x-gLkwh0K_z&zg.f@EFTg[tMpIP!h+u:iqrR}{:y{k]w)Pp6WDbqUbg-mRE-]T^Gdt}+6

  • @amadoumane7600
    @amadoumane7600 2 роки тому +1

    Thank you so much 💖💖🥰💖🥰

  • @raymondgallardo8995
    @raymondgallardo8995 Рік тому +1

    I love your videos! It's very clear and easy to understand. I would love if you can give me access so that I can try it as well :)

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: raymondg
      Password: ^B2SC;B^K_:[0Og5:;BRCVYzi8p

  • @obinnaukatu9268
    @obinnaukatu9268 Рік тому +1

    Hi, Cobuman. Please I need the login details to partake in the Demo practice. I enjoyed your video explanations and they are very clear and straight to the point.

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: obinna
      Password: RNQ]2LrYA:!Z^(SyISd2]REJNMTlfUB!gD0S:legHmS(x2t=EbVl)3KfC

    • @obinnaukatu9268
      @obinnaukatu9268 Рік тому

      Thank you so much

  • @snehachandekar6459
    @snehachandekar6459 5 місяців тому +1

    I would like to get user login thanks your training 🙂Much appreciated !

    • @Cobuman
      @Cobuman  5 місяців тому

      Sure. Here is the link: dev248851.service-now.com/
      Login id: sneha
      Password: tI7,[>4xuA

  • @mrastgoo2794
    @mrastgoo2794 5 місяців тому +1

    Hi. Thank you so much for such a useful tutorial video. May I have access to this platform? I need to take a look at this on my own and learn more. Thank you so much in advance.

    • @Cobuman
      @Cobuman  5 місяців тому

      Sure. Here is the link: dev248851.service-now.com/
      Login id: mrastgoo
      Password: PGuSzrk.=P0-2pBY?h

    • @manuelp9784
      @manuelp9784 5 місяців тому

      @@Cobuman can i have the login too? Thank you!

  • @tegae.8515
    @tegae.8515 2 роки тому +1

    Thank you so much cobuman.
    I have an interview coming up soon. Can I have a login to familiarize myself with the environment?

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: tega
      Password: 6S0

  • @MarquezDaniel
    @MarquezDaniel 2 роки тому +1

    Awesome video I have job interview and this helps a lot. Can I have a login credential so I can take look more into service now? Thank you

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: danielm
      Password: Z;OdrO$Yg,0wvvG550EVD&lK:.Bk#TlS?ggsZ1&z_CV,j3zmu

  • @nadrac2002
    @nadrac2002 Рік тому +1

    Hey cobuman, do you mind if i have access to service now to get a better understanding on how to use this software

    • @Cobuman
      @Cobuman  Рік тому +1

      Sure thing. Here is the link: dev62286.service-now.com/
      Login id: nadrac2002
      Password: %e*E=Io@1SFl(G>_kBppaJ-@OAHQx)8*ThyYjJyLk@Nr.0;{]Y-#3%4t^UC_v&wC63vjT4P-u6,bqg

    • @nadrac2002
      @nadrac2002 Рік тому

      @@CobumanThank you, i really appreciate it

  • @jimbeam8987
    @jimbeam8987 Рік тому +2

    Hey cobuman, May I get login creds for some hands on training.. a couple of job offers I got uses service now.

    • @Cobuman
      @Cobuman  Рік тому

      You bet! Here is the link: dev100336.service-now.com/navpage.do
      Login id: jimbeam
      Password: H>STD*tqczSN5H(=M8!h5@R]pU*5c7qZY=

  • @iamfrank1224
    @iamfrank1224 Рік тому +1

    Hey cobuman, may i have access to get a better understanding on how the system works.. Thank you.

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev95833.service-now.com
      Login id: kingfrank
      Password: PP39IQXWY5eswd35ohuisjTX$za9i%pEufZv2oTbY3sM?q]*9!Ob[#q?H0,L:r}E_xPcypFfqiOM1h%mWZ^?Ja+MtNc

    • @iamfrank1224
      @iamfrank1224 Рік тому +1

      @@Cobuman thanks bro

    • @Cobuman
      @Cobuman  Рік тому

      @@iamfrank1224

  • @kishennayee3689
    @kishennayee3689 Рік тому +1

    Hi Cobuman wondering i could gain access to this system and learn how to use it since i just offered a job as a helpdesk and was trying to learn this fundamentals to get started thanks

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev95833.service-now.com
      Login id: kishen
      Password: Ep==;e8Qq_Y@qel

  • @imperialTech
    @imperialTech 2 роки тому +2

    Present Cobuman

    • @Cobuman
      @Cobuman  2 роки тому

      Good to see you. 😁👍

  • @elfoundo2390
    @elfoundo2390 Рік тому +1

    Hello ,I have an interview coming up soon. Can I have a login to familiarize myself with the environment? i would appreciate that

    • @Cobuman
      @Cobuman  Рік тому

      Of course. Here is the link: dev100336.service-now.com/navpage.do
      Login id: elfoundo
      Password: 7_kH

  • @kasunmuolayemi8375
    @kasunmuolayemi8375 9 місяців тому +1

    Thank you for this video i learnt a lot. Can i get an account to practice with? Thank you.

    • @Cobuman
      @Cobuman  9 місяців тому +1

      Sure. Here is the link: dev249727.service-now.com/
      Login id: kasun
      Password: uDy&A.U_$dq1A)2Czoyh}crj2mPY9QQ(1PYU*B480$e30-,2@f@o+kyX7]2B_.GcG_9PNyW$QH#hQ&

    • @nijansinghthakuri
      @nijansinghthakuri 6 місяців тому

      Hi @@Cobuman, I tried to login with the provided id and password but it shows invalid. Can you please help with that ?

  • @odunolaayinde2046
    @odunolaayinde2046 4 місяці тому

    Thank you for this information. Can you please share the link and login detail with me also, for practice? Thank you.

  • @edin2-lr2sj
    @edin2-lr2sj 7 місяців тому +1

    Pozdrav Ervine, izuzetan video, moja firma uskoro krece sa ovim programom. Da li mi možeš molim te pokazati kako da šaljemo odobrenja ‘Approvals’ drugim korisnicima, kao npr šefu, menadžeru za neki tiket da odobre? Hvala!

    • @Cobuman
      @Cobuman  7 місяців тому +1

      Pozdrav Edine. Dobra ideja. Mogu napraviti novi video za ServiceNow.

  • @ernestaparitv
    @ernestaparitv Місяць тому

    thankyou sir. please can i get access i know its 2years since you posted

  • @anandpattar5534
    @anandpattar5534 2 роки тому +1

    superb sir

    • @Cobuman
      @Cobuman  2 роки тому

      Thank you sir.

  • @accesscodetony1740
    @accesscodetony1740 2 роки тому +1

    Hi cobuman, great video. May I also have login credentials to further my understanding? Thank you.

    • @Cobuman
      @Cobuman  2 роки тому +1

      Thanks. Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: atony
      Password: a:VN3po#5ZMg44(>2*h

  • @b.n.y.a3839
    @b.n.y.a3839 Рік тому +1

    Hey Cobuman, I just got a help desk job and would be glad if you could grant me access to this system so i can try my hands on. Thanks

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev62286.service-now.com/
      Login id: bnya
      Password: }yRUJT.c9j=5VI+%!e*q

  • @maryadewunmi1713
    @maryadewunmi1713 Рік тому +1

    Hello, can I please have access for hands-on training? I have my final interview in two days time and they use ServiceNow itsm.

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev95833.service-now.com
      Login id: marya
      Password: 0*)ryYBtGoTr3!;Q@#3]8uH#Zqxhf;S

  • @abipaterson9298
    @abipaterson9298 2 роки тому +1

    Great introductory video. May I please have login details to familiarise myself with the system please. Many thanks

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: abipa
      Password: @

  • @S3bot
    @S3bot 2 роки тому +1

    Good stuff, good job. Still possible to get access to the system? Need some practice. Thanks.

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: test123
      Password: >0,n8q1lT*83CnsoFJN&O36$6H

  • @SimplyDidi18
    @SimplyDidi18 10 місяців тому

    Thank you so much @Cobumanfor your videos that help us especially those of us pivoting to IT. Pls, can I have the login info to practice this, thank you.

    • @Cobuman
      @Cobuman  10 місяців тому

      Sure thing. Here is the link: dev216979.service-now.com
      Login id: didi
      Password: 9_J{X_;INRt_2*Oc;]d=[[tmaGiWf4{iJA$D%P+y7oF*Zog6#1$S,

  • @emiliokimotho
    @emiliokimotho Рік тому +2

    Hello sir. Thank you for this valuable information. May I kindly have log in details?

    • @Cobuman
      @Cobuman  Рік тому +1

      Sure thing. Here is the link: dev62286.service-now.com/
      Login id: emiliok
      Password: ?yH?m%zp}C:^$xw.q5ZRCB[Zo*u,R-U

  • @musicalbeats2693
    @musicalbeats2693 2 роки тому +1

    thanks so much man

  • @minatonamikage3725
    @minatonamikage3725 Рік тому +1

    Thanks for this informative video and can I get the login creds if possible to look around?

    • @Cobuman
      @Cobuman  Рік тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: minato
      Password: r

    • @minatonamikage3725
      @minatonamikage3725 Рік тому

      @@Cobuman tnx for your effort bro but it's says invalid username or password while logging in

    • @Cobuman
      @Cobuman  Рік тому +1

      @@minatonamikage3725 Looks like someone else logged in using your password. Here is the new password: ?Q1?ZNA.Rq]zVi*k}e6USa4hC!-,gQoAk)5zjmS5lEYa^Rod)u%6r

  • @MdRafi-jb7ze
    @MdRafi-jb7ze Рік тому +1

    Could I please get access. I have a interview in two days.I would really appreciate it!

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev100336.service-now.com/
      Login id: mdrafi
      Password: 7:)E;1*Um_?^{dU$&MtVvOYEH)ZV_B9q{p

  • @harsimranjitkaur5536
    @harsimranjitkaur5536 2 роки тому +2

    Hi sir, I have seen that you have given access to many subscribers. can i get it too. I hv been learning through your channel from last few days. Thnkyou

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: hkaur
      Password: 2-1)hDYzU.@f!;wCQIu9Bkic:t[yRRNZM}*;czxV6=%

  • @012345678916332
    @012345678916332 Рік тому

    Hi @Cobuman
    I need access to learn, pls help.

  • @williamsgeorge5894
    @williamsgeorge5894 2 роки тому +1

    I would love to have access too thank you👍🏿

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: george
      password: *cSAoiH1kG6P2O_fT[Ce6Gi[hW1em)>fth+6Gd[L7)VRg-&j;D^xnDHAQ%.&@HyWHH;,56Pa97X#PVqj?

  • @Igniting-Moments
    @Igniting-Moments Місяць тому

    I know that I am late to the party, but could you provide user access. I need to get familiar. Im doing the IBM IT support course, and they are using ServiceNow as a lab.

  • @hayabusa7625
    @hayabusa7625 Рік тому +1

    Brother, Can i have log-in access? As a user & tester? Thank you in advance

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev62286.service-now.com/
      login id: hayabusa
      password: ,FTPCXf(K&@&%!q&Pl4zf+

  • @pavelmoreno1961
    @pavelmoreno1961 2 роки тому +1

    I would like to access it as well, thank you.

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: pavelm
      Password: ,WMIJM400gi]L$mh.mcZPSdf8iX0].OrC]{-.z}!mOi?tfZFv=IwK{aC]G_AYB#2)yk5okke-n:150e9v

  • @AnkitSingh-dy4jg
    @AnkitSingh-dy4jg 2 роки тому +1

    Pls give full course of service now ticketing tool

    • @Cobuman
      @Cobuman  2 роки тому

      One more video: ua-cam.com/video/s0pSZoFfD6U/v-deo.html

  • @monicadupree7928
    @monicadupree7928 Рік тому +1

    Is it free to sign up for a servicenow account to follow your learning videos videos?

    • @Cobuman
      @Cobuman  Рік тому +1

      I'll give you access to my instance. Here is the link: dev100336.service-now.com/navpage.do
      Login id: monicad
      Password: 6(Y0^}Wl?[h^7J5-]uPbk=Kkd:^32uEEj6S5lZJP@x(E;oc$cUN{)WY:#wu?>sq}MVv(RfuIHpavQL9Mg+q*cD3%W6hW

    • @monicadupree7928
      @monicadupree7928 Рік тому

      Thanks awesome! Where do you donate towards your channel?

  • @shikarboone4990
    @shikarboone4990 Рік тому +1

    Hello, I wanted to know can I have a login to practice. Thank you!

    • @Cobuman
      @Cobuman  Рік тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: shikarb
      Password: T*R(A6p5q*aI;N:Fl

  • @premthivagar1294
    @premthivagar1294 Рік тому

    Hi, Are you still giving out login information to practice? Please can I have one. Thanks, Cobuman. Cheers

    • @Cobuman
      @Cobuman  Рік тому

      Sure. Here is the link: dev100336.service-now.com/navpage.do
      Login id: premt
      Password: f,+R

  • @ronc.5520
    @ronc.5520 2 роки тому +1

    I would like to access as well, thank you.

    • @Cobuman
      @Cobuman  2 роки тому +1

      Sure thing. Here is the link. dev100336.service-now.com/navpage.do
      Login id: ronc
      password: p&xbu-M1qel-h0cV6mcz4;zR>K;*]06{2B=3mR%u7-X($jF$S*R6;r+b,gD1Jq#HzMTeF6wXGUTd:Jmt

  • @elokaumeh5881
    @elokaumeh5881 Рік тому +1

    Hi Cobuman.
    Thanks for this video.
    Please can you give me access to practice by creating the login details and link for me. Thanks.

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: elokau
      Password: D^RR4S#&}m(]@w_j8K{w4t}A^4j(+-L0YU*%:JvD:g]G1UAv$7X6LgtXs}

    • @elokaumeh5881
      @elokaumeh5881 Рік тому

      @@Cobuman Thank you sir. Please the link is directing me to developer page in ServiceNow website. Where should I go exactly to have access?

    • @elokaumeh5881
      @elokaumeh5881 Рік тому

      @@Cobuman I can't still login. Kindly help. I wanted to attach the error page but can't. Does it expire after 24 hours? Thanks.

  • @Muhammadyousaf-xs1cb
    @Muhammadyousaf-xs1cb 2 роки тому +1

    Hi can i please get the login details to practice?
    secondly, for how long can we use the free acount using these details

    • @Cobuman
      @Cobuman  2 роки тому

      Sure thing. It works as long as I keep it working (no limit). Here is the link: dev100336.service-now.com/navpage.do
      Login id: myousaf
      Password: HN=R;.iuwqkf_gPVS8jSTshgYT!$(XIP.mbno=P)M#-hHjCKgNgW:7X@hW.q#]5JE,h,S(;f-Fe!+Lxw!P1O9F2

  • @majidhzhajizadeh501
    @majidhzhajizadeh501 2 роки тому +1

    Hi Cobuman, may I have a user and pass please? I would like to do some practice before my interview. thank you

    • @Cobuman
      @Cobuman  2 роки тому

      Sure. This is the link: dev100336.service-now.com/navpage.do
      Login id: majidhz
      Password: olhBmw=)^4zhz$v?.Y]AGh%1q5Qn%1=E%Mg[Ft6wAxId1p

  • @imsid21
    @imsid21 2 роки тому +1

    Do we need coding/programming knowledge for learning service now Sir?

    • @Cobuman
      @Cobuman  2 роки тому

      no, not for using it as a ticketing system.

  • @jeremypilot1015
    @jeremypilot1015 11 місяців тому

    We use SNOW and we start all our tickets from a CALL not an INC. then we either make it an INC or RITM that becomes a REQUEST and then A SCTASK.

  • @nasabkiani7402
    @nasabkiani7402 6 місяців тому

    Can you please give access to me to understand it more. thanks

  • @suryaprakasht1600
    @suryaprakasht1600 Рік тому +1

    Hi Cobuman, can i get the link and the credentials

    • @Cobuman
      @Cobuman  Рік тому +1

      Sure thing. Here is the link: dev62286.service-now.com/
      Login id: suryap
      Password: 7zd}e7MmJLIX#_(+@Ax_[3@sHC=1_o}M{#++[aIeRSX2T

    • @suryaprakasht1600
      @suryaprakasht1600 Рік тому

      Thank you so much

    • @suryaprakasht1600
      @suryaprakasht1600 Рік тому

      @@Cobuman but it is showing invalid email id and the id which was given by you dosen't look like email id .... please help me

  • @edgaraguilar5727
    @edgaraguilar5727 2 роки тому +1

    Hi Cobuman. Are you still giving out login information to practice?
    Starting my first help desk job and most companies use ServiceNow

    • @Cobuman
      @Cobuman  2 роки тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: edgara
      Password: QPOxpoR)bew-o43Dfb4JEvHtdGG[}]y2uWKw,}zE

    • @edgaraguilar5727
      @edgaraguilar5727 2 роки тому

      @@Cobuman Thank you so much Cobuman I really appretiate it. But the links says Your instance is hibernating, it's the first time I will learn to use ServiceNow

  • @KnowbodyYouknow
    @KnowbodyYouknow Рік тому +1

    can i get a link to practice please ?

    • @Cobuman
      @Cobuman  Рік тому

      Sure. www.microsoft.com/en-us/evalcenter/evaluate-mem-evaluation-lab-kit

  • @kendragorly2339
    @kendragorly2339 Рік тому +1

    i would love to have logins for practice

    • @Cobuman
      @Cobuman  Рік тому

      Sure thing. Here is the link: dev62286.service-now.com/
      Login id: kendragorly
      Password: zn-Rfu;RBpTXh1Wxe.dOzdG8-SQ46=S2J=4iO.C,*RyEA1sE#va)Tz%@{:E_-)$MWOf$*j{:9B*j_yJ

  • @mustaffaz94
    @mustaffaz94 Рік тому +1

    How do I assign a incident directly to a requester without a assignment group

    • @Cobuman
      @Cobuman  Рік тому

      I'm afraid you can't do that. In order to assign a ticket to someone they need to be part of a group. So you would find the assignment group and then assign the ticket to that person.

  • @bilalk8113
    @bilalk8113 2 роки тому +1

    Hey can I get a login for a refresher. Thanks!

    • @Cobuman
      @Cobuman  2 роки тому

      Sure. Here is the link: dev100336.service-now.com/navpage.do
      login id: bilalk
      password: pB.WD9AW6{O]L):]Jw!s?IhM&G2h92a,p9aZScCEemOUd

  • @kirtikumar383
    @kirtikumar383 2 роки тому +1

    Sir plz make a video on HPSM ticketing tool.

    • @Cobuman
      @Cobuman  2 роки тому

      Good reminder. I will lookin to it. Thanks.

  • @anthonybouie1004
    @anthonybouie1004 2 роки тому +1

    Are you still giving out login information?
    Starting my first help desk job and the company is using service now

    • @Cobuman
      @Cobuman  2 роки тому

      You bet! Here is the link: dev100336.service-now.com/navpage.do
      Login id: anthonyb
      Password: F7CSyrsR)HA;er(z8i{I>EJ5{fisRh-+IgUM)yyHKy8iDSh

  • @barry5462
    @barry5462 2 роки тому +1

    Hi Ervin
    Could i please have access to Service Now?

    • @Cobuman
      @Cobuman  2 роки тому +1

      Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: barry
      Password: 51ksb,B&+{pmk[JTUyRD

    • @barry5462
      @barry5462 2 роки тому +1

      @@Cobuman thanks very much Ervin

    • @Cobuman
      @Cobuman  2 роки тому +1

      @@barry5462

  • @aissataki-eddine131
    @aissataki-eddine131 2 роки тому +1

    Hello cobuman , I have an interview next week about ITSM System , so I need to access to serviceNow portal , so please give me a permission to try it by giving ID & Password...Thanks in advance

    • @Cobuman
      @Cobuman  2 роки тому

      Hello. Sure thing. Here is the link: dev100336.service-now.com/navpage.do
      Login id: aissa
      Password: x#Bio5fv%Kn-+[x7NIwW?J(!sVi=a*YcFsB;KMOu8+L_PmP25d3]4f1MgRourQ:*}*%)1
      Good luck!