Answering your burning question: "Steve, do you have a personal chef?!" We pay for only the finest fast food from the world-renowned King of Burgers and Queen of Dairy, alongside masterchef McDonald. Speaking of spicy fast food, you know it's a spicy one when we sponsor our own video. Support GN & get a Modmat, Mouse Mat, or other item: store.gamersnexus.net/ Watch Part 2! Looks at bloatware, thermals, gaming performance, noise, and more: ua-cam.com/video/5N7aYtkzKJc/v-deo.html Buy GN's Red & Black Mouse Pad: store.gamersnexus.net/products/gn-charge-redblack-mousepad Blue & Black Mouse Pad: store.gamersnexus.net/products/gn-component-blueblack-mousepad Wireframe Desk-Sized Mouse Mat: store.gamersnexus.net/products/gn-wireframe-mouse-mat Watch our Pre-Built Buyer's Warnings guide video if you're going to buy a gaming PC pre-made: ua-cam.com/video/cKxBogvUe_c/v-deo.html
"Charging for a free item = illegal" makes no sense. The price if not even for warranty, but about the on-site services in warranty. Doesn't mean I agree with that bs.
The cooling is so poor, you would need to clean out the dust ~monthly to not destroy it. And the type of people who buy prebuilts don't even realize they're supposed to clean it...ever. So yeah it's definitely not going a year without performance degradation.
Sounds like the kind of system that would be outright illegal in the EU region in the coming years. Theres a new law in the works here where electronic products have to be built to last longer and have to be able to be fixed and maintained.
@@Marrrrtin I work in IT since 1990 on a professional level, and saw Dell emerge into the IT space, in the beginning DELL was a Desktop client OEM that would supply many base Client system to offices around the US then the world. Later down the road their Support model became one of those "Models" that outsourced everything into a "Cost effective country" to cut cost... they also cut quality. Fast Forward, I am now working for a big name in the industry for many years. Dell all they do not is put their name on things and charge you for the DELL brand, not the quality or service behind it. In many cases they even deflect the SUPPORT to the OEM partner to cut even more cost. Even their Datacenter solutions in many instances is OEM outsourced... Dell has become a virtual vacuum in the IT space
I've known since the 1990's, that the easiest way to tell if a Dell computer is garbage or not, is to look at the nameplate. If it says Dell, it's going to be garbage and should be avoided.
To be fair, the laptops are fine. And for pc's sold to corporate IT departments, many of the flaws just don't matter. But yes, for home users, there are serious drawbacks joined with lousy value.
@@kcgunesq I always found Dell laptops competent. Nothing more, nothing less. Fair enough for a no-nonsense business laptop. However, when I needed a serial post to connect to some Brocade FC-SAN switches, Dell didn’t work and neither did (at the time) USB to serial. Thinkpad to the rescue.
@@kcgunesq My Inspiron's right hinge broke. I took Dell's service, and they replaced the laptop's bottom. But the bottom had slight change in curve, rendering my one USB and LAN port (both in the back) useless. The ports wouldn't line with the cut holes. WTF, Dell? The only reason people take brand service is for product quality and 'compatibility'. I accepted it because they already took two weeks, and another replacement would've taken more time.
Now we do, but back in the day I loved my old XPS system with the Diamond Stealth graphics playing all those SSi D&D titles. Eventually slapped a Monster 3D graphics card in there and was rockin Quake ! It was so awesome to be alive through all the early days of gaming.
You should order a system as a random person, and order an identical system as Gamers Nexus, and compare the builds, just to see if they actually build it better for influencers. Please and thanks
The thing is uniformity. Ordering the same build he's gonna get the same build. He might get a better deal if he offers a review, but they will only ask for reviews on top tier products. Manufacturers budget builds are skimped on all the time and they know what us techies expect from any build.
We're genuinely trying! We bought 3 of them for this round. So far, one is kind of promising. That's a start. Still has major issues, but it's workable. The Dell one was just unsalvageable.
@@GamersNexus HP Omens are solid. Bad airflow case design with some warm temps but overall system is decent. Lack of bios access and a pc sold as a “enthusiast” pc that you can’t really do anything with is an issue
@@GamersNexus I wouldn't be surprised if the SSD in this is some crap-tier OEM drive. It looks the same as the ones they stuck in my old G5 laptop, which had read speeds slower than a platter drive.
I still have a Dell with Windows XP and I remember it was over-priced at the time but at least the quality was there. Good to see some of the parts from my old PC are still in use in that Dell of yours!
Remember when the Dell actor "DUDE you're getting a Dell" guy got caught smoking weed and they fired him? It was SO weird. I was always told weed was a Gateway drug.
In NZXT defence there are a lot of companies out there that are much worse. And they get a bad rap for doing a simple mistake Like trying to save money. It’ll take a while before they come back into style
well, when Dell burns down buildings, they'll be on the level. so far NZXT is pure trash so. "they get a bad rap for doing a simple mistake, trying to save money." - seriously? simple? oh money motivated, so it's cool. nice simpin for NZXT lol. fck 'em. they don't care about human safety for the almighty $$, but yeah, let's just give them a pass :)
Whenever I hear bob ross mentioned, all I hear is his kids answering the phone: "Yes you can absolutely pay me to print my Dad's face on your product... Who is this and why are you calling? Oh sorry, you have the wrong number. You'll be hearing from my lawyers."
@@SparkY0 Please don't defame his family. They are absolutely not responsible for the litigiousness of the Kowalskis, the family that owns his likeness.
Labeling a paid service as “free” definitely seems illegal, and responding to it by trying to hide it in other more obscure line items or mixed into the total PC cost seems significantly more illegal That’s like getting accused of murder and telling the cops to “give me a second to get rid of these bloody clothes”
Free Warranty means warranty at no additional cost to buying the product, it is implied that the cost of warranty is included in the price of the product. I mean the price of every manufacteurs warranty is included in the price of the product. But advitising it as free and billing it could be illegal.
@@shanez1215"Free" as in included in the cost of the product. The billing was internal billing of the company which shouldn't be included in the customer invoice. Everything which includes a warranty is just priced higher to include the costs of that warranty.
@@Arashmickey I didn't last long in support for the exact same reason. Wasn't fired, but didn't feel like staying with a company that makes it more difficult for their clients
I bought an alienware laptop recently, and I had the same charge, except for $109. Had to return the thing because everything was wrong with it (CPU perpetually throttled to 0.8 GHz whenever plugged into the wall, unbearable dentist drill/jet engine fan noise, random freezes, screen randomly dimmed to an unusable level until reboot, and subpar performance even when it worked -- less than 11k on timespy with a 3080). I tried to get support to look at it, and after having me run around in circles reinstalling windows _twice_ for what's obviously a hardware issue, and promising to send a tech to help, they archived my case. 10/10 would buy again except the opposite. Jesus.
my dad was actually recommended this pc by a colleague who used to work for dell. he ended up just building his own computer because he’d had issues with dell PC’s in the past. my god he dodged a bullet.
i will never forget the first dell pc my dad gifted me (he doesn't even know what a GPU is) when I was 12.. love him for the gift but man that pc was absolute shit. it was so shit i actually learned to build my own pc at 14 so i didnt have to use it anymore
@@falcie7743 Coolers come loose in shipping all the time, quite often damaging the motherboard in the process. Putting the load onto the metal box and not the motherboard makes a lot of sense though I get your point about the difficulty of consistent mounting pressure but it appears in this case there's spring tensioning so in practice it will probably (maybe) right itself.
I'm glad that I can mount my Noctua straight into the case on mine (XPS, but it seems the same internally). Far superior to the motherboard mount method that's standard. Do you think motherboards *don't* warp and flex?
Yup same here, seen a bunch of Dell PC's since 2004 or 2005 and they've always been like this. Bad parts, obscure designs. A nightmare across the board when a relative asks you to help swap a part out.
lol. Dell will never change. They've been like this ever since I know them. Customized low-quality parts, proprietary connectors, all optimized to be thrown out after use. They haven't changed in 20 years, and they won't change in the next 20 years unless forced by law or something like that.
I regularly come back to this video to remember even though life might be going shit sometimes, at least im not like dell. I've seen this video at least 5 times and i still cant get over how dell made every part inside look like absolute grabage, to a point where its genuinely impressive.
alot of the stuff in that thing is very similar to how it is in a dell optiplex 9010 from 2013, except it's even worse than the 9010 because that actually has normal power supply connectors
So beautiful for thr inside of a pc in early 2000s with colorful red, blue, green, yellow, tan, brown mobo, ram, and gpu color schemes 🤣 Dell are fking 🤡
That was super funny. I was actually wondering what he was going to say looked good because once the side panel was removed I was asking myself what on earn the window was for.
$67 charge for nothing - that's like walking into the customer's bedroom, removing money from his wallet and walking out - they are thieves - simple as that.
@@mkiss73 they didn't, unless you know their address. And most people keep their wallet in/on their nightstand, it's literally the first place any thief would look for it anyway!
My work used to order all employee laptops and servers from Dell, but stopped after a dispute that occurred about 5 or 6 years ago over this very issue.... This practice is nothing new. How they keep getting away with it is beyond me...
GN: "This isn't a DIY elitism video." GN, literally seconds later: "There are good prebuilts out there, IN THEORY...." That was accidentally the sickest burn against OEM machines.
@@backlogbuddies No it isn't. Obviously quality and value for money are relevant terms for potential buyers when you make that unsubstantiated claims like "stupid expensive".
Consoles offer quality and are cheaper. The issue is good prebuilt machines cost a lot more. People who are getting into pc gaming can choose between $500 for a console, which is quality and cheaper, or paying $800 for a POS that is poorly built and you'll need to replace in 4 years is a bad investment. Quality pc builds cost too much in comparison to consoles. There's 0 reason this $800 computer needs to be built so poorly and with so many unique parts that force obsolescence in a few years. There's 0 reasons someone needs to pay 1.3k+ for a prebuilt just to be serviceable by a local repair shop or upgradable. You're already dropping 800. That's a lot. Especially when compared to consoles. The main competition for gaming pcs. When you can pick up a laptop to work off of and a ps5/XBSeX/S for about the same price. Which gives you a machine to play games off of and something to browse the net and do work.
I vaguely recall my parents buying a Dell system when I was about 5 or 6, so it would have been over 20 years ago now. The conversation you had with their billing department is almost a mirror of what my father recalls.
Thank you to Gamers Nexus for calling a cat "a cat"! Dell has changed many years ago, starting to use non-standard parts in their Desktop, referring customers (even small-businesses owners) to overseas tech support, adding "hidden" or "camouflaged" fees, ... Dell has gone the way of many US companies, outsourcing, being run by groups of investors/leaders/CEOs/CFOs that have only one loyalty if any, the investors. Gone is the pride in the name of the company nor its product. Thank you again for an honest and genuine review of this product. Ciao, L
at least the case is cool, and 99% of people (that are not really into computers or the things that they buy at any moment) pick stuff cause they look good, i mean there are LED rgb lights on every single component nowadays, that says a lot
Every time you try to buy anything on ebay or newegg or amazon or in stores like best buy they always try to sell you extra service stuff that 99% of people will never use and is a pure money grab for nothing. It's so annoying. Some people even get quotas and their salaries depend on selling this extra crap and it makes us both feel bad when the nice guy at the store who helped me pick out a bass guitar tries to sell me this warranty twice and I say no both times after his obviously scripted proposal to me, the second time in a hollow lifeless manner as if he could tell that it already was not going to work. Or like the comcast customer retention guy who after I told him I wasn't interested in faster download speed only faster upload speed which he couldn't give me, and lower latency via fiber which he also couldn't give me which is why I was switching. After he realized he wasn't going to keep me I could hear his voice go from enthusiasm to depression. I hate so much how these companies are not only sucking money from so many people without doing anything for them in return, but they also are using people's niceness against themselves and making them feel bad for not accepting these offers that are pitched to them, and making the employee pitching it feel bad too. We need to end this stuff somehow, it's like a blood sucking leach on modern society.
This is a basic business office computer. We've been getting very similar base models like these for years in bulk where I work. They serve their purpose for basic office functions and that's about it. For Dell to advertise this as a "Gaming Computer" is laughable. Sure does look pretty on the outside though.
But they do. Watch Linus' secret shopper video. They had a non knowledgeable co worker call Dell and to buy a gaming computer, they sent her a Dell like this and totally ripped them off in all the worst ways.
Yeah actually I have a very good experience with Dell office PC for many many years. Never cross my mind that they do gaming PC. It's scam if an office PC with some second grade GPU plug in get to called itself gaming PC. I do build my own gaming PC.
@@Gatorade69 I remember that, and even after she politely declined all the extra warranty and support charges they were trying to put on her bill, THEY STILL ADDED THEM. I have a feeling their sales reps are instructed to do everything possible to add those extra items to every order - it's literally free money for Dell if the customer doesn't notice. Such crooks.
And to think they go out of their way to design and engineer this custom/proprietary garbage. Engineers somewhere clock in thousands of hours, for the sole purpose of making our landfills taller.
I put some some pcs together for fun and sold them of... Nice, cheap little fellows. And even while doing this, I did not consider cutting corners like that! Selling this thing? I would be embarrassed to the bone.
@Krazy Kommando I think most of their revenue comes from unsuspecting customers who want to dip their toes in gaming and don’t know much about computers. Their customers probably just see Dell and buy from them because they recognize the brand name and don’t want to buy from iBuyPower or whatever because they aren’t familiar with them. I’m sure most gamers are aware of Dell’s tomfoolery.
I've been dealing with Dell in the business sector for quite some time and a little bit in the personal sector and this, to me, screams that they basically have fired the entire personal manufacturing division and told the business division to pick up the slack. This looks exactly like the business computers I've dealt with for over ten years. All proprietary, can't swap stuff out for other parts, gotta deal with them directly for literally anything to do with it. For a business computer it sort of makes sense since companies will basically just replace the entire computer every few years instead of upgrading parts in their existing ones but as a personal computer it's just BS. This is just an effort to make more money by cheaping out on as much as possible and forcing people to either buy a whole new system or proprietary parts that may only be available for a year or two at best. Very poor form, Dell.
Since I started working with Dell machines ive always tought of them as the McDonalds of computers. We exclusively use Dell at work. From the Servers to the Laptops. All Dell. And for Business, they are fine. If something breaks, you can fairly easily get one of their techs to replace it. But, that's all they are. Fine. They work. Loads of room for improvment. So yeah. The McDonalds of computers.
Nonsense. Dell makes perfectly capable PC's providing one knows what they're buying. Dell sells cheap garbage - every PC maker does, and sells very nice machines if one is willing to pay for it. We've been buying Dells for corporate use for literally decades. Many 8+ year old Dells are still running fine to this day. You buy cheap, don't complain that the product is cheap. If cost is your primary buying choice, you get what you pay for.
Might also have been my own creation, 20 years ago. 😉 I used it so often I thought it's a saying. I'm talking about consumer experiences: Business customers always get treated better. Even 20 years ago, Dell screwed their customers with bad configurations, proprietary and more expensive hardware and by pushing unnecessary services and software on unknowing customers. I remember several cases in my family and circle of friends. Not much seems to have changed...
@@Gmon750 Yes, for _business_ users. Where deals are made with a different side of the company, that specializes in different products. Enterprise machines aren't just more expensive, they're often not sold to individual consumers. You're comparing apples to concrete.
Hardly surprising. In 2007 I bought an XPS 720 from the big D. They told me it was billed to my credit. They reaffirmed this many times - no cosigner. On the bill they had somehow acquired my mothers credit info and billed it to her credit. This is beyond strange as I had never given them her info. Months of dead-end calls with thick accented people ensue. Goes nowhere. Left with a substandard machine who's ram failed within the first month and a permanent distaste for anything Dell.
This situation landed me in a military prison and kicked out of the military. I ordered a computer through their website and put my unit address for delivery (I was living on barracks), my unit got charged for it and NCIS started an investigation because they were claiming I was stealing financial info from my unit. Ended up in court martial bad conduct discharge and 8 months in a military prison.
I did a pre-built test just to see (almost a year after your video), everything that is selected says: "Included in price". This includes the 1 year warranty, which in this case says: "Included". It doesn't say "free" anywhere.
Yeah I remember when Dell used to actually be good but that was a very long time ago. They are ok for business if you're not doing anything really intensive but nothing else.
@@seiboldtadelbertsmiter3735 Even the biz machines have weird fuckery going on. The worst that comes to mind... I forget the model, but the x16 slot was only rated for 35w, so high powered card would burn up. But you really had to dig thru the docs to find it. So the place I worked had cards blow up, a few machines catch fire, etc. When I showed people what was up when machines in my area blew up, it was thrown under the rug so the boss wouldn't look bad. F'd up machines for f'd up workplaces.
@@seiboldtadelbertsmiter3735 Dell has always been jerks. Even when their boards looked ATX, they would use non-standard pinouts so the power supply would blow up your new board and the old board wouldn't work with a new power supply. Not even good for business; overpriced, slow, unreliable, and crappy support
They didn't used to be quite this bad. I picked up a prebuilt dell from Costco 7 years ago because it was on sale which had an i7 4790, 12 GB ram, a 1 TB platter drive and I think like an admittedly butchered OEM GTX 750. Later after adding an SSD I used it until literally last month with a 2060 which was the third graphics card I had in it. All standard parts, I switched out the power supply on it no problem when I got the 2060. The only reason I replaced it was that the last couple years games were starting to be throttled by the CPU too much and I was seeing too many frame drops. I assume clock and ram speeds had just moved on to much but now it's my media server for my TV. Sad to see them going from something that you could use and upgrade long term to this joke of a system.
@@gleggett3817 but they were better now they are using this all propietary HW on all the systems, and I used to work as second Leverl tech support with them like 15 years ago, they used to be good. now they are not.
@@n0iseradi0 i have an old dell that is around 15 years old but the power supply crapped out recently and all i can find are refurbished ones and i won't buy refurbished electronic or electrical parts. which sucks because it was still a good system for web browsing and streaming...
@@hellshade2 Why not buy refurbished? I've bought plenty of refurbished stuff and they usually last as long as new. Especially a Refurb PS. That means a guy that knows what he's doing went through it. Replaced the bad caps and other bad equipment. But hey, it's 15 years old. Even replacing the PS may damage the motherboard. I have a pair of HP DL380s that work as firewalls and they're 15 years old. They just keep on going. I have one spare PS left over and some extra disks. I also have one blown PS.
This is almost exactly what I went through with a Dell computer about 7 years ago. The only thing that survived that non-standard heap of junk was the i7 CPU.
I've taken apart a few low-end Xeon-based dells from gotta be early 2000's and they look almost exactly the same inside. Well... different mess but somehow every Dell machine is a unique mess. It's like they mapped the pattern for generating it and now they're free to unleash frustration in 4 dimensions.
Kinda late but ive salvaged 16gb ram, ssd, hdd, nvme, i7 8700 and rtx 2060 from a dell xps desktop. Switched it all up on a new case and mobo, added a nice cpu cooler. Works like a charm, very glad i did this. Your average joe probably wont be able to do it tho.
@@plastifiedmetal5682 I get this, Have done the same in the past. The major stumbling block is the board and probably PSU. Most everything else work work "ok"
I have a theory about the *extremely* proprietary board; that design cuts down on the number of things that a human has to plug in and screw. It's all done to save costs to dell in returns, and from actual human beings doing jobs. There is an accountant somewhere with a big fat bonus for doing this.
No one has to plug front IO, instead of a separate PCB for the IO you just extend the Mobo. Yeah some asshole did a very detailed cost analysis on this.
So there is someone out there that did the math and came to the conclusion that getting a custom build PSU and a custom build motherboard is cheaper than some chinese slave laborer plugging things in?
all the office pc companies are doing this now, its just that dell did it in a gaming box, hp did it in their pavilion gaming boxes a while back also, edit: they still do
@@HappyBeezerStudios well labor costs aren't the only thing that matters, when dell does this they are able to pump out far more PCs than they would if people were screwing and plugging in more things
@@HappyBeezerStudios It's also less to go wrong - A human could fail to plug it in correctly, or it could come loose in shipping. Reduces support costs. Also when things are proprietary and they do go wrong, the customer is forced to come to you for replacement parts rather than buying an off the shelf replacement. When you're a volume manufacturer you have to look holistically at the whole end-to-end process of manufacture and support for the product's lifecycle. Spend some more here, save lots there.
I had all those problems in 2005. The Mainboard was shot, I was 5 Days of the warranty and they refused to fix it and when I brought it into a shop the guy looked at me with a baffled look when he opened it up and saw that proprietary mainboard. Dell, never again.
From a pure manufacturing efficiency standpoint, I'm actually kinda impressed. They have clearly looked at removing every extraneous assembly step for the production line. Totally sucks for the end-user, but for the assembly team - nice.
It's actually ironic and weirdly stupid. It is literally producing crap, wasting materials, making it hard to fix or upgrade and making the company look bad just for the sake of saving a bit of money and hiring a few workers less. We live in times in which we have to start producing less waste and people lack jobs and such things as this herw happen all the time because of high costs of employment and people selling such crap.
There actually is a lot of extra being wasted and designing a more efficient build would be incredibly easy. The savings come in from using what is essentially e-waste, reusing now defunct old-as-hell tooling for peanuts and marrying the end user to every part of the finished product. In that way, some of these design decisions are actually impressive, in it's own demented way.
My favorite vids are definitely the ones of you guys roasting garbage products, and I don't feel bad for it. Keep doing what you do, It's made me much more informed as a consumer.
@@Battledongus Back then the only difference between an OEM and a budget heatsink on the MOBO was the angle. At least back in the Pentium 4 days, when the included heatsink from AMD and Intel was the same extruded aluminum with a 80mm fan on top. Though for a CPU that can't be overclocked I don't see a problem, and I even find the angled heatsink kinda endearing. Reminds me of my first pc build when I used an eMachines chassis I had and removed the motherboard with the Celeron D. No excuse for using actual sub-par components though and the avoiding of common industry standard connectors. Even eMachines was smart enough to realize that using ATX components would make the parts cheaper overall.
@@Seethenhagen Exactly. Why go through all the work, which means money and manpower, which in turn means additional money, to design your own stuff, when there is a pretty good standard that is in use for nearly 30 years and just works. They could be using off the shelf parts, bought at the 1000-parts discount instead.
I used to work for Dell tech support in 2005-2007. Their systems, including their laptops, used to be really easy to disassemble, repair, and upgrade, and there was a brief time where you had the option for a small charge to have a clean install of Windows without the bloatware. At the time the motherboards and other components were standard. Seems they've gone back to the days where everything was proprietary.
That computer looks so much like the first computer I ever built back in, like...2000. Case wasn't as...nice?...as that, but the internals kinda match. Was a sad, boring looking, meloncholy computer.
That stick RAM has only 4 chips. A normal single sided/rank RAM has 8 chips. So is this a half rank RAM ? Even if its not, i bet its still a half-arse RAM .
You went to a seriously weird high school then. At the one I went to the vast majority wouldn't even be able to pronounce that, and the nerdy ones who could were in no position to call people names..
I've always wanted a CPU cooler that is bolted to the chassis. This way you won't have to worry that the super massive CPU cooler would snap your motherboard. Unfortunately, Dell put the smallest and weakest cooler they could get away with.
the end goal of Dell is to make it as weird as possible so you buy their next pos creation or buy their parts to fix your obsolete proprietary pos abonimation.
I worked at DELL PC support many years ago, and it is actually standard to remove and check cables, ram, graphics-card during troubleshooting with customers. Depending on the troubleshooting guides available to employees. They actually have a very impressive troubleshooting tree which would actually be really helpful if made public, as it is a lot of generic if this then that to try to isolate/fix problems.
I'm shocked that Dell can get away with it. And I'm from fucking Brazil! Dell support is quite nice here. They'll go to your house and repair anything, even a cracked screen no questions asked for a whole year with the free warranty. And it's free as in free of charge. Not a single dollar.
That chipset bracket holding the heat sink on is actually electrically connected on either side, so that if one side pops off or the whole thing falls off, the motherboard will throw a cooling error.
@@mistakenotou7681 No, the chipset on the motherboard. That little-ass heatsink with the metal wire thing running from one loop to the other. At approximately 14:53 he mentions this, but this is a common thing on Dell motherboards for decades now. Those little loops that it's hooked into are electrically connected to the motherboard by the metal restraining spring connecting the two. If that thing becomes disconnected, then an error will result. Anyone who has worked on similar Dells will have had experience with these retainers. Inevitably you will run into a computer where that connection is severed for whatever reason.
@@rars0n That is a pretty standard way to secure heatsinks. Nothing wrong with it really. I've seen one pop on an IBM server, the thing ran without problems until it was fixed.
I bought an Alienware back in the day when it was Alienware, it wasn’t bad for a pre-built way back then. Then when dell bought the brand I got one and had nothing but regret. Needless to say it taught me a lesson and I build my own from that point on.
I still use my R1 alienware x51 from 2013, the case is permanently open, and i had to switch the HDD once, other than that, it actually runs great, it outperforms modern budget laptops and crappy walmart desktops by a lot, the thing is a beast considering is almost 10 years old and I was very rough with it. I'm still amazed i can even play GTA V with a crappy GT640. But yeah, it's probably gonna die soon and I'm definitely not gonna buy from alienware again considering their recent products and Dell shenanigans... Looking into building my own, and this channel looks good for getting information about this.
@@PaLaS0 Well, as I said, it outperforms shitty walmart laptops and PC's, not high end stuff, anyways, I already built a new PC, so i'm gonna turn the alienware into a personal server.
As a person who is trying to get into PCs I genuinely appreciate that effort you and your team go through in order to inform people what's worth the money.👍👍👍
There are videos here on UA-cam about how to build your own PC, and also about how to choose the right parts to make _you_ happy, not the retailer. But if you are really uncomfortable building your own, get a local and trustworthy PC shop to build it for you. It is only fair to pay them to put it together but shop around because dishonesty is the real pandemic.
@@ToddSauve Built my 1st PC in 2000 & thought i did it wrong but it ended up the MoBo was recalled due to "memory translator hub " issues. I think it was a Asus "pc-2000" motherboard & that's what lead me to switch to AMD. i didn't find out about the recall for 3-4 months & installed win 98se like a few dozen times before getting a new motherboard. it's pretty hard to mess up a PC build these days unless the hardware is faulty. pretty much everything now goes in just 1 way, unlike ribbon cables, pci slots getting mixed up with agp & master/slave misconfigurations. it's all easy now.
@@mazz1985 Asus can be ok, but can also be really shit. And MSI is kinda scummy and tends to cheap out. It's usually better to try to find a relatively local "not big brand" builder. Like in scandinavia we got "komplett", and they are ok.
Bought only one Alienware laptop and broke on day one. Returned and refunded and never again after hearing horrors stories. My MSI laptops are rocking solid years on.
I did freelance tech support for dell years ago. The runaround they gave their customers was sometimes terrible. One poor guy had his parts replaced almost completely on his brand new top of the line computer and it still didn't work. Then I showed up with spare parts knowing none the wiser. When I swapped parts again and it didn't work - they were going to do all that crap over again. I had to pull teeth to get them to replace his system. They hated working with me. If I wasn't one of the only idiots willing to work for them in the area I"m pretty sure they would rather never had anything to do with me again.
Was I meant to picture the scene in the Simpsons where they had all pitched in to rebuild the Flander's house and the Krusty the Clown poster was load bearing? Sorry if the joke went completely over my head like I'm sure it probably did
PLOT TWIST: Gordon Ramsay is a big PC enthusiast and yells at Steve the entire time. THAT GPU HAS SO MUCH SAG, THE ITALIANS TURNED IT INTO A TOURIST ATTRACTION!
They make it seem like picking some decent (and standards compliant!) components and putting them together is a f'ing challenge... Maybe they are limited in what components are available to them? I suppose they can't just pick standard, consumer-facing, packages off of the shelf? ffs...
It would be super interesting if you could get ahold of an engineer (or ex-engineer) at one of these OEMs to interview on how this kind of madness happens
I can tell you why it is built like that - cost. Adding standoffs, backplates and screws to a motherboard isn't free and would likely require another machine or assembly step on the production line, and when Dell can add a couple of extra standoffs to the case when they're adding them for the motherboard it adds minimal cost. Same for the front IO - it's one less part to manufacture, manage and process and if the motherboard is unique to the case it saves manufacturing complexity and cost. The engineer that designed this was likely told to minimise manufacturing complexity and number of parts to reduce cost and logistics complexity.
@@kin0025 on one hand i get you, but on the other, you can also have cost savings by purchasing pre made parts where somebody else has put the money into tooling and research. I can understand cost saving measures like riveting the case together, but choosing to make nearly every part proprietary in an industry built on standards, This is just anti repair and disgusting. If this crap spreads, it will be the death of tech people and thier collections of random computer stuff that gets used later. like steve said, its just ewaste waiting.
This absolutely makes sense when you consider that Dell sells 40 million of these a year. Every cent they save on a build adds up to nearly a half million dollars. At that sort of scale they have huge buying power and every small cost saving adds up. Some dell bean counter must have worked out that it was cheaper to integrate the front IO onto the motherboard itself than the cost of making a seperate board that plugs from the case into motherboard. Every design decision here is pretty fascinating when you look at it from this lens. Every screw costs money, both in cost of part and labour. So the CPU cooler screws do double duty.
The load bearing CPU cooler is nothing new for Dell. The heatsink mount for their BTX systems held in the motherboards as well, but this is an even cheaper method of doing it. This is also not a new CPU cooler design. They used it for years on the Vostro line, though on those there was a backing plate on the board that it screwed into, but same heatsink, mount, and fan design.
This should be the top comment. Steve is incredulous, but anyone who has worked in business IT knows that this is totally Dell's M.O.: Their core goals include manfacturing the cheapest PC possible with good-enough quality electronics that is also easy to service with dell replacement parts. Adding extra screws where clips and levers would suffice adds cost to both manufacturing and service. Making all the parts conform to retail form factors also adds to that cost. If you want a standard retail form factor system board, case, or power supply, you're buying from the wrong place. That said, they could have done a better job with the cooling both on the CPU and GPU.
@@culbeda No, it IS about reducing costs both on the manufacturing and service side. And it works for business PCs. Just not so much for the enthusiast sector who wants to buy their favorite part from XYZ brand and use it with the existing hardware.
I'm staying home from work because I'm not feel well and this teardown cheered me up. The motherboard extending outside the case has to be the biggest joke from Dell.
Answering your burning question: "Steve, do you have a personal chef?!" We pay for only the finest fast food from the world-renowned King of Burgers and Queen of Dairy, alongside masterchef McDonald. Speaking of spicy fast food, you know it's a spicy one when we sponsor our own video. Support GN & get a Modmat, Mouse Mat, or other item: store.gamersnexus.net/
Watch Part 2! Looks at bloatware, thermals, gaming performance, noise, and more: ua-cam.com/video/5N7aYtkzKJc/v-deo.html
Buy GN's Red & Black Mouse Pad: store.gamersnexus.net/products/gn-charge-redblack-mousepad
Blue & Black Mouse Pad: store.gamersnexus.net/products/gn-component-blueblack-mousepad
Wireframe Desk-Sized Mouse Mat: store.gamersnexus.net/products/gn-wireframe-mouse-mat
Watch our Pre-Built Buyer's Warnings guide video if you're going to buy a gaming PC pre-made: ua-cam.com/video/cKxBogvUe_c/v-deo.html
Aint nobody gonna sponsor dat
Steve, protecting the consumer and informing the prosumer.
If I was hp, acer, or another competitor I'd gladly sponsor this...
@@howtonot2055 I wonder if dell and HP are using the same ODM....
Can you check out the system76 thelios prebuilds?
'worse than walmart'
that really says a lot
You're Winner, Dell
It Really does....
Tfw youre worse than the supermarket that uses child labor
honestly thought it felt 3 times worse than walmart
Came to say this. Really says it all.
Its like they thought of every single method to stop you from upgrading anything, Louis Rossman would love this thing..
Somethingsomething 115v to the CPU!
It’s surprising they’re still using standard memory modules (soldered on the motherboard anyone?) and SATA for storage!
@@rdoursenaud
Oh, they will be gone soon.
@@rdoursenaud It's not standard. I know, i had to add additional ones. The only ones working are the ones sold by Dell.
@@kirkanos771 Ouch. That must sting.
Dell: *starts to recover from being savaged by Linus.*
Steve: Ahem.
If only Dell or the people who buy them watch this stuff lol
Did they even follow up after this year's secret shopper?
@@theclicker They mentioned it in a couple of livestreams, but they didn't have an update yet.
Linus gives just the tip
Steve delivered full shaft experience
And I hope other popular youtubers continue the roast fest until they fix their shit
Charging for a free item = illegal
Telling the customer you didnt mean to let them know you committed fraud on purpose = priceless
"Charging for a free item = illegal" makes no sense. The price if not even for warranty, but about the on-site services in warranty. Doesn't mean I agree with that bs.
Illegal? In what country?
@@KILLERMATYCZ If you advertise something as free and then charge money for it, you get sued. That happened to "Free Credit Report" back in the day.
@@blahhumbug1in most. You can't say something is free then charge for it by hiding the charge. It's fraud
Fortunately, it's no longer free once charged for! lol
This looks like a computer built to last a week longer than your warranty.
Yeah... It does seem like that.
It reminds me of my Dell gaming laptop that i bought 3 years ago died exactly after 1 month of it's warranty expiring lmfao
Hmm, I wonder why 🤔
The cooling is so poor, you would need to clean out the dust ~monthly to not destroy it. And the type of people who buy prebuilts don't even realize they're supposed to clean it...ever. So yeah it's definitely not going a year without performance degradation.
Sounds like the kind of system that would be outright illegal in the EU region in the coming years. Theres a new law in the works here where electronic products have to be built to last longer and have to be able to be fixed and maintained.
2004: Dude! You’re getting a Dell!
2021: Dude... You’re getting a Dell?
full circle.
Seriously! As a kid, I grew up with Dell desktop PCs at home. Now that I'm an informed consumer, I will never buy another Dell desktop.
@@Marrrrtin I work in IT since 1990 on a professional level, and saw Dell emerge into the IT space, in the beginning DELL was a Desktop client OEM that would supply many base Client system to offices around the US then the world.
Later down the road their Support model became one of those "Models" that outsourced everything into a "Cost effective country" to cut cost... they also cut quality.
Fast Forward, I am now working for a big name in the industry for many years. Dell all they do not is put their name on things and charge you for the DELL brand, not the quality or service behind it. In many cases they even deflect the SUPPORT to the OEM partner to cut even more cost.
Even their Datacenter solutions in many instances is OEM outsourced... Dell has become a virtual vacuum in the IT space
@@NapFloridian "A virtual vacuum" - great way of putting it.
@@Marrrrtin still rocking a 2007 xps 410(modified of course) as a secondary in my home network
I've known since the 1990's, that the easiest way to tell if a Dell computer is garbage or not, is to look at the nameplate. If it says Dell, it's going to be garbage and should be avoided.
To be fair, the laptops are fine. And for pc's sold to corporate IT departments, many of the flaws just don't matter. But yes, for home users, there are serious drawbacks joined with lousy value.
@@kcgunesq I always found Dell laptops competent. Nothing more, nothing less. Fair enough for a no-nonsense business laptop.
However, when I needed a serial post to connect to some Brocade FC-SAN switches, Dell didn’t work and neither did (at the time) USB to serial.
Thinkpad to the rescue.
@@kcgunesq My Inspiron's right hinge broke. I took Dell's service, and they replaced the laptop's bottom. But the bottom had slight change in curve, rendering my one USB and LAN port (both in the back) useless. The ports wouldn't line with the cut holes. WTF, Dell? The only reason people take brand service is for product quality and 'compatibility'. I accepted it because they already took two weeks, and another replacement would've taken more time.
Best accurate comment I've read today :)
Now we do, but back in the day I loved my old XPS system with the Diamond Stealth graphics playing all those SSi D&D titles. Eventually slapped a Monster 3D graphics card in there and was rockin Quake ! It was so awesome to be alive through all the early days of gaming.
You should order a system as a random person, and order an identical system as Gamers Nexus, and compare the builds, just to see if they actually build it better for influencers. Please and thanks
Great idea, would be interesting to see how different vendors feed their 3rd party marketing channels.
Beve Sturke strikes back
The thing is uniformity. Ordering the same build he's gonna get the same build. He might get a better deal if he offers a review, but they will only ask for reviews on top tier products. Manufacturers budget builds are skimped on all the time and they know what us techies expect from any build.
They always order anonymously.
@@doltBmB they don't always. He sometimes does
"There are good prebuilts out there.
In theory.
We're working on finding them for you."
We feel you Steve
We're genuinely trying! We bought 3 of them for this round. So far, one is kind of promising. That's a start. Still has major issues, but it's workable. The Dell one was just unsalvageable.
@@GamersNexus HP Omens are solid. Bad airflow case design with some warm temps but overall system is decent. Lack of bios access and a pc sold as a “enthusiast” pc that you can’t really do anything with is an issue
I hope this embarrasses dell into some action!?!⚡
@@GamersNexus I wouldn't be surprised if the SSD in this is some crap-tier OEM drive. It looks the same as the ones they stuck in my old G5 laptop, which had read speeds slower than a platter drive.
@@GamersNexus Please review helium pc.
I still have a Dell with Windows XP and I remember it was over-priced at the time but at least the quality was there. Good to see some of the parts from my old PC are still in use in that Dell of yours!
Dell was good at some point lol
One hell of a roast.
The Dell Dimension was where it's at
Did it have a weird power supply and motherboard?
is this "junk"pc made of NOS parts? verry bad for the name of dell
I can't believe they put a side panel window on that monstrosity like you'd actually want to see what's inside it
😆
Remember when the Dell actor "DUDE you're getting a Dell" guy got caught smoking weed and they fired him? It was SO weird. I was always told weed was a Gateway drug.
See what you did there! Loved my Gateway PC (Pentium-133!) back in the day.
Gateway was the best Mid tier Pre-2005
@@bunkhouse1996 WRONG. the unmistable KING of prebuilts was eMachines!!! ;P
Meanwhile actual Dell people are on fucking crack.
Gateway to happiness.
Dell is giving NZXT a heated competition
I wouldn't do either. Bloody sh1t boxes
I see what you did there
In NZXT defence there are a lot of companies out there that are much worse. And they get a bad rap for doing a simple mistake Like trying to save money. It’ll take a while before they come back into style
well, when Dell burns down buildings, they'll be on the level. so far NZXT is pure trash so. "they get a bad rap for doing a simple mistake, trying to save money." - seriously? simple? oh money motivated, so it's cool. nice simpin for NZXT lol. fck 'em. they don't care about human safety for the almighty $$, but yeah, let's just give them a pass :)
Dell did invent "The Ford Pinto of Laptops" so they've got the cred
When Steve mentioned the "lonely RAM modules", i got REALLY strong vibes of Bob Ross saying, that every tree needs a friend
Whenever I hear bob ross mentioned, all I hear is his kids answering the phone:
"Yes you can absolutely pay me to print my Dad's face on your product...
Who is this and why are you calling? Oh sorry, you have the wrong number. You'll be hearing from my lawyers."
@@SparkY0 Please don't defame his family. They are absolutely not responsible for the litigiousness of the Kowalskis, the family that owns his likeness.
Let's draw a happy little RAM, right here, by the river.
I sent you my RAM stick, please respond
~ Linus (probably)
@@lucas_vlanc Linus Torvalds?
Labeling a paid service as “free” definitely seems illegal, and responding to it by trying to hide it in other more obscure line items or mixed into the total PC cost seems significantly more illegal
That’s like getting accused of murder and telling the cops to “give me a second to get rid of these bloody clothes”
I believe it would hold up as false advertising in court, but they're obviously relying on people not to sue them over it.
Free Warranty means warranty at no additional cost to buying the product, it is implied that the cost of warranty is included in the price of the product. I mean the price of every manufacteurs warranty is included in the price of the product. But advitising it as free and billing it could be illegal.
@@jjjannes But 1 year warranty already is free
@@shanez1215"Free" as in included in the cost of the product. The billing was internal billing of the company which shouldn't be included in the customer invoice. Everything which includes a warranty is just priced higher to include the costs of that warranty.
@Lux Aeterna The entire industry needs that tbh
"So, what you're saying here is not that you didn't intend to charge me this $67, you just regret that I was able to notice it."
Dell: "Yes."
I'm thinking she was honest because she disagrees with the practice and wants it to get media exposure.
@@Arashmickey I didn't last long in support for the exact same reason. Wasn't fired, but didn't feel like staying with a company that makes it more difficult for their clients
I bought an alienware laptop recently, and I had the same charge, except for $109. Had to return the thing because everything was wrong with it (CPU perpetually throttled to 0.8 GHz whenever plugged into the wall, unbearable dentist drill/jet engine fan noise, random freezes, screen randomly dimmed to an unusable level until reboot, and subpar performance even when it worked -- less than 11k on timespy with a 3080). I tried to get support to look at it, and after having me run around in circles reinstalling windows _twice_ for what's obviously a hardware issue, and promising to send a tech to help, they archived my case.
10/10 would buy again except the opposite. Jesus.
@@isodoublet even considering Alienware, there’s your first mistake.
@@trevor7355 Can't argue with you there. Big oof.
my dad was actually recommended this pc by a colleague who used to work for dell. he ended up just building his own computer because he’d had issues with dell PC’s in the past. my god he dodged a bullet.
Shit I guess your dad had enemies at work
Both of u are funny
lol lucky though
i will never forget the first dell pc my dad gifted me (he doesn't even know what a GPU is) when I was 12.. love him for the gift but man that pc was absolute shit. it was so shit i actually learned to build my own pc at 14 so i didnt have to use it anymore
@@deadandbored it’s the thought that counts
Almost needs a trigger warning. This started to feel like a psychological horror after a few minutes.
"Don't worry, we're in a dell" -famous last words
That should be an idea Steve can do next time. I honestly would *love* to see how they manage that idea.
Cronenberg PC???
The more stuff he pulled out the worse it gets
Yep!
When you add RGB it's called Alienware.
...and an ugly ass case then charge triple. lol
@@LordDarthBaiter Yeah, shape it like a Zenomorph egg.
"Load bearing cpu cooler" might be the best thing I've heard since "out of the box thermals"
Just imagine what happens when the case warps slightly. Suddenly you've got a lot less mounting pressure on the CPU and your thermals go to hell.
Reminds me of Seinfeld with load bearing walls 😂
@@falcie7743 Coolers come loose in shipping all the time, quite often damaging the motherboard in the process. Putting the load onto the metal box and not the motherboard makes a lot of sense though I get your point about the difficulty of consistent mounting pressure but it appears in this case there's spring tensioning so in practice it will probably (maybe) right itself.
@@MatWilson2612 I was thinking more 30 Rock and the load bearing balloons
I'm glad that I can mount my Noctua straight into the case on mine (XPS, but it seems the same internally). Far superior to the motherboard mount method that's standard. Do you think motherboards *don't* warp and flex?
I think the line - “buy it from a retailer, so Dell at least doesn’t have your credit card info” is the best comment on this system.
One thing positive with Dell: they didn't treat you differently then any other normal customer when you said you were media.
Yeah they’ll scam everyone.
The memory modules aren't lonely, they're responsible and socially isolating to avoid catching any malware and viruses.
Lmao!
9th best comment ive ever seen
@@antares946 so it would seem
It should get vaccinated
If dogs can get covid so can rams
It just makes sense
The window makes perfect sense. It's actually a vintage display model that's meant to show your kids what their father's computer look like
"Could you tell us where you found out the 66$ hidden scam cost so we can hide it better next time, please?"
Linus: “Dell Scammed Me”
Steve: “Interesting”
Maybe they'll actually consider changing!
Dell has been like this since i bought a laptop from them in 2008. They'll never change
@@backlogbuddies Purchased a system from them back in 2004, same shit!
Yup same here, seen a bunch of Dell PC's since 2004 or 2005 and they've always been like this. Bad parts, obscure designs. A nightmare across the board when a relative asks you to help swap a part out.
lol. Dell will never change. They've been like this ever since I know them. Customized low-quality parts, proprietary connectors, all optimized to be thrown out after use. They haven't changed in 20 years, and they won't change in the next 20 years unless forced by law or something like that.
Those memory modules were practicing social distancing 😭.
This killed me!!
ROFL
Lmao
But in a trump supporter way, if they were doing it right there would've been 2 chips on 2 dimms on slots 1 and 4
😅
I regularly come back to this video to remember even though life might be going shit sometimes, at least im not like dell.
I've seen this video at least 5 times and i still cant get over how dell made every part inside look like absolute grabage, to a point where its genuinely impressive.
Dude same lmao. When I'm feeling imposter syndrome at my job, at least I didn't build I/O into the motherboard and forget what the word "free" means.
alot of the stuff in that thing is very similar to how it is in a dell optiplex 9010 from 2013, except it's even worse than the 9010 because that actually has normal power supply connectors
Never thought I'd ever hear Steve saying "sus"
amogus
Seems kinda sus to me...
Mogus
kinda cringe
Yup, I heard sus, and I knew what the rest of the review was going to be like...
That's a real achievement to make something worse than Walmart
Wallmart pc were like 10x better,you could say premium in comparison
Especially when PCs are your core business
@@Mechenzo440 they were standard Walmart tier. Dell found a way to get under it.
"Look at this thing, it's beautiful, there's, uh ... don't look that hard"
I laughed out loud when he said that hahaha.
So beautiful for thr inside of a pc in early 2000s with colorful red, blue, green, yellow, tan, brown mobo, ram, and gpu color schemes 🤣 Dell are fking 🤡
That was super funny. I was actually wondering what he was going to say looked good because once the side panel was removed I was asking myself what on earn the window was for.
😂😂 "don't look that hard"
Hilarious 😆 15:21 if anybody missed it
The funniest part of this video is Steve crediting Dell for not putting the front IO in the front panel only to find out what's really happening later
"Oh no..."
"Why?"
I can already tell it will get worse from this
Hp!!
$67 charge for nothing - that's like walking into the customer's bedroom, removing money from his wallet and walking out - they are thieves - simple as that.
Why did you tell the world where you keep your wallet?
@@vvocal Good call!
@@mkiss73 they didn't, unless you know their address.
And most people keep their wallet in/on their nightstand, it's literally the first place any thief would look for it anyway!
My work used to order all employee laptops and servers from Dell, but stopped after a dispute that occurred about 5 or 6 years ago over this very issue.... This practice is nothing new. How they keep getting away with it is beyond me...
@@LRM12o8 its a fuckin joke lmao
GN: "This isn't a DIY elitism video."
GN, literally seconds later: "There are good prebuilts out there, IN THEORY...."
That was accidentally the sickest burn against OEM machines.
To be fair hes right though.
All the decent ones are stupid expensive is the issue.
@@backlogbuddies No it isn't. Obviously quality and value for money are relevant terms for potential buyers when you make that unsubstantiated claims like "stupid expensive".
@@backlogbuddies Quality, Preformance or Cheapness. Pick only 2.
Consoles offer quality and are cheaper. The issue is good prebuilt machines cost a lot more. People who are getting into pc gaming can choose between $500 for a console, which is quality and cheaper, or paying $800 for a POS that is poorly built and you'll need to replace in 4 years is a bad investment.
Quality pc builds cost too much in comparison to consoles.
There's 0 reason this $800 computer needs to be built so poorly and with so many unique parts that force obsolescence in a few years.
There's 0 reasons someone needs to pay 1.3k+ for a prebuilt just to be serviceable by a local repair shop or upgradable. You're already dropping 800. That's a lot. Especially when compared to consoles. The main competition for gaming pcs. When you can pick up a laptop to work off of and a ps5/XBSeX/S for about the same price. Which gives you a machine to play games off of and something to browse the net and do work.
I vaguely recall my parents buying a Dell system when I was about 5 or 6, so it would have been over 20 years ago now. The conversation you had with their billing department is almost a mirror of what my father recalls.
walmart when they see the title: *confused happiness noises*
This is the first time I’ve seen that intro on my monitor, I’d only seen it on my phone and I didn’t get what the big deal was. Now I understand.
What is the 'big deal' ?
It must look awesome.
This post was made by 720p Gang.
@@AurumFaber 720P gang!
Rip memory modules, alone forever
Same shit with lots of other manufacturers. Only one memory even if 16gb. 900 dollars is A LOT though for that shit.
So wild. Having 4x8gb sticks to properly fill things shouldn't make me feel privileged.
This is very Sad indeed.
One day they will be reunited with more modules
in the ewaste bin
@@GamersNexus i think thats where dell got them from.
Thank you to Gamers Nexus for calling a cat "a cat"! Dell has changed many years ago, starting to use non-standard parts in their Desktop, referring customers (even small-businesses owners) to overseas tech support, adding "hidden" or "camouflaged" fees, ... Dell has gone the way of many US companies, outsourcing, being run by groups of investors/leaders/CEOs/CFOs that have only one loyalty if any, the investors. Gone is the pride in the name of the company nor its product. Thank you again for an honest and genuine review of this product. Ciao, L
Dell: We're gonna do the cheapest, shittiest-looking internals we can (not) get away with.
Also Dell: Let's put a window on it!
Sadly they are trying to capitalize on people that don't know any better, and the desperate.
Trust me people that buy Dell fall for the glass and don't give a damn about internal.
LOL!
at least the case is cool, and 99% of people (that are not really into computers or the things that they buy at any moment) pick stuff cause they look good, i mean there are LED rgb lights on every single component nowadays, that says a lot
Also Also Dell: Better yet, let's scam our customers just to bleed more money from their pockets!
At this moment, Steve is like the Gordon Ramsay of the computing world...
LOL
Dell, this computer is RAW! YOU DONKEY! 😁
Does Steve sell pre builds?
Didn't think so.
@@GreatMCGamer I think he means like MasterChef where Gordon judges other people's food. In this case Steve is judging S.I's. 😎👍
The hero we need
Conclusion: Dell cares more about their warranties than their actual computers
Every time you try to buy anything on ebay or newegg or amazon or in stores like best buy they always try to sell you extra service stuff that 99% of people will never use and is a pure money grab for nothing. It's so annoying. Some people even get quotas and their salaries depend on selling this extra crap and it makes us both feel bad when the nice guy at the store who helped me pick out a bass guitar tries to sell me this warranty twice and I say no both times after his obviously scripted proposal to me, the second time in a hollow lifeless manner as if he could tell that it already was not going to work. Or like the comcast customer retention guy who after I told him I wasn't interested in faster download speed only faster upload speed which he couldn't give me, and lower latency via fiber which he also couldn't give me which is why I was switching. After he realized he wasn't going to keep me I could hear his voice go from enthusiasm to depression. I hate so much how these companies are not only sucking money from so many people without doing anything for them in return, but they also are using people's niceness against themselves and making them feel bad for not accepting these offers that are pitched to them, and making the employee pitching it feel bad too. We need to end this stuff somehow, it's like a blood sucking leach on modern society.
Dell: That's a nice warranty u bought I see u get a computer with it 🤣
Me: LOOOL
@@El_Chompo good resume.
Electronics have a very low margin, so yes, of course they care about extra tack ons. Especially for low-value one time purchasers like consumers.
After very recently dealing with the nightmare that was Dell's proprietary hardware in a PC I'm glad other people can understand what I went through.
This is a basic business office computer. We've been getting very similar base models like these for years in bulk where I work. They serve their purpose for basic office functions and that's about it. For Dell to advertise this as a "Gaming Computer" is laughable. Sure does look pretty on the outside though.
But they do. Watch Linus' secret shopper video. They had a non knowledgeable co worker call Dell and to buy a gaming computer, they sent her a Dell like this and totally ripped them off in all the worst ways.
Yeah for real though. The case isn't awful.
Polished turd lmao.
Yeah actually I have a very good experience with Dell office PC for many many years. Never cross my mind that they do gaming PC. It's scam if an office PC with some second grade GPU plug in get to called itself gaming PC. I do build my own gaming PC.
A basic office computer with a completely unnecessary GPU that only adds cost, but does not make this POS good for even casual gaming
@@Gatorade69 I remember that, and even after she politely declined all the extra warranty and support charges they were trying to put on her bill, THEY STILL ADDED THEM. I have a feeling their sales reps are instructed to do everything possible to add those extra items to every order - it's literally free money for Dell if the customer doesn't notice. Such crooks.
"How can we ensure every bit of this ends up as eWaste when someone buys it for the GPU?"
Uh, make a GPU out of eWaste?
And to think they go out of their way to design and engineer this custom/proprietary garbage. Engineers somewhere clock in thousands of hours, for the sole purpose of making our landfills taller.
I dont have any data on the thermals, but given the nonexistent cooling of the memory modules, wouldn't it decrease the GPU's lifespan too?
@@britishfirefly6523 it's a 1660 . It won't be too bad
@@ChristopherHailey Looks like Dell succeeded in doing just that! 😂😂👍👍
If I was selling PCs, I would be embarrassed to sell something like this. This is unbelievable.
I put some some pcs together for fun and sold them of... Nice, cheap little fellows. And even while doing this, I did not consider cutting corners like that!
Selling this thing? I would be embarrassed to the bone.
@Krazy Kommando I think most of their revenue comes from unsuspecting customers who want to dip their toes in gaming and don’t know much about computers. Their customers probably just see Dell and buy from them because they recognize the brand name and don’t want to buy from iBuyPower or whatever because they aren’t familiar with them. I’m sure most gamers are aware of Dell’s tomfoolery.
I'm sure they don't care as their revenue is up year over year.
I've been dealing with Dell in the business sector for quite some time and a little bit in the personal sector and this, to me, screams that they basically have fired the entire personal manufacturing division and told the business division to pick up the slack. This looks exactly like the business computers I've dealt with for over ten years. All proprietary, can't swap stuff out for other parts, gotta deal with them directly for literally anything to do with it.
For a business computer it sort of makes sense since companies will basically just replace the entire computer every few years instead of upgrading parts in their existing ones but as a personal computer it's just BS. This is just an effort to make more money by cheaping out on as much as possible and forcing people to either buy a whole new system or proprietary parts that may only be available for a year or two at best. Very poor form, Dell.
Since I started working with Dell machines ive always tought of them as the McDonalds of computers. We exclusively use Dell at work. From the Servers to the Laptops. All Dell. And for Business, they are fine. If something breaks, you can fairly easily get one of their techs to replace it. But, that's all they are. Fine. They work. Loads of room for improvment. So yeah. The McDonalds of computers.
Dell literally tried to upsell Linus on the same sneaky charges in 2 secret shopper episodes! Extremely shady.
and they actually did as well. its shady af.
I remember when Dell was trying sell Linus the extended warranty, now this lol.
trying to sell repeatedly*
they ended up charging them without their consent.
I don't need to remember. That video came up as the top recommendation while I was watching this one.
"Hot single ram sticks at your location"
“They are just die-ing to meet you at a timing to suit you.”
this made me laugh more than it shouldve
*in your area
In 2019 I bought the absolute cheapest PC I could get. I wasn't expecting much but it was better than this.
"Go Dell, go hell." is one of the oldest IT wisdoms for a reason...
And yet it isn't really old… ;-)
Good slogan
Nonsense. Dell makes perfectly capable PC's providing one knows what they're buying. Dell sells cheap garbage - every PC maker does, and sells very nice machines if one is willing to pay for it.
We've been buying Dells for corporate use for literally decades. Many 8+ year old Dells are still running fine to this day.
You buy cheap, don't complain that the product is cheap. If cost is your primary buying choice, you get what you pay for.
Might also have been my own creation, 20 years ago. 😉 I used it so often I thought it's a saying.
I'm talking about consumer experiences: Business customers always get treated better.
Even 20 years ago, Dell screwed their customers with bad configurations, proprietary and more expensive hardware and by pushing unnecessary services and software on unknowing customers. I remember several cases in my family and circle of friends. Not much seems to have changed...
@@Gmon750 Yes, for _business_ users. Where deals are made with a different side of the company, that specializes in different products.
Enterprise machines aren't just more expensive, they're often not sold to individual consumers. You're comparing apples to concrete.
I LOVE THAT INTRO. All we need is hype beast Steve to come in right after the intro saying “its ya boi Steve!”
hahaha
please do it 😂
Hardly surprising.
In 2007 I bought an XPS 720 from the big D. They told me it was billed to my credit. They reaffirmed this many times - no cosigner.
On the bill they had somehow acquired my mothers credit info and billed it to her credit. This is beyond strange as I had never given them her info.
Months of dead-end calls with thick accented people ensue. Goes nowhere.
Left with a substandard machine who's ram failed within the first month and a permanent distaste for anything Dell.
This situation landed me in a military prison and kicked out of the military.
I ordered a computer through their website and put my unit address for delivery (I was living on barracks), my unit got charged for it and NCIS started an investigation because they were claiming I was stealing financial info from my unit. Ended up in court martial bad conduct discharge and 8 months in a military prison.
@@n3tw0rk_n3k0 if you didnt give dell any info about the unit charging then you couldve sued them
I did a pre-built test just to see (almost a year after your video), everything that is selected says: "Included in price". This includes the 1 year warranty, which in this case says: "Included". It doesn't say "free" anywhere.
So that PC is basically e-waste. That's just great.
Yeah I remember when Dell used to actually be good but that was a very long time ago. They are ok for business if you're not doing anything really intensive but nothing else.
Direct to consumers, direct to e-waste.
@@seiboldtadelbertsmiter3735 Even the biz machines have weird fuckery going on. The worst that comes to mind... I forget the model, but the x16 slot was only rated for 35w, so high powered card would burn up. But you really had to dig thru the docs to find it. So the place I worked had cards blow up, a few machines catch fire, etc. When I showed people what was up when machines in my area blew up, it was thrown under the rug so the boss wouldn't look bad. F'd up machines for f'd up workplaces.
We're facing a massive chip shortage due to scarce materials. Every one of these Dell made represents an RTX 30 card that wasn't.
@@seiboldtadelbertsmiter3735 Dell has always been jerks. Even when their boards looked ATX, they would use non-standard pinouts so the power supply would blow up your new board and the old board wouldn't work with a new power supply. Not even good for business; overpriced, slow, unreliable, and crappy support
Steve: starts video with “no, why??”
Me: grabs popcorn and gets comfortable.
"Don't spare me, doc! What's the diagnosis?" "Dude, you got a Dell!" "Oh no! Is it terminal?" "Very..."
"No, it's not a terminal. It's useless as a terminal. In fact, it's just useless."
They didn't used to be quite this bad. I picked up a prebuilt dell from Costco 7 years ago because it was on sale which had an i7 4790, 12 GB ram, a 1 TB platter drive and I think like an admittedly butchered OEM GTX 750. Later after adding an SSD I used it until literally last month with a 2060 which was the third graphics card I had in it. All standard parts, I switched out the power supply on it no problem when I got the 2060. The only reason I replaced it was that the last couple years games were starting to be throttled by the CPU too much and I was seeing too many frame drops. I assume clock and ram speeds had just moved on to much but now it's my media server for my TV.
Sad to see them going from something that you could use and upgrade long term to this joke of a system.
This was so good, but also so bad, that i will return to my $SHELL and die laughing XD
Yes, but will you return 0, or 1?
Nurse, schedule a Dellectomy, stat!
Someone at dell: “What board form factor should we go with?” Another nerd at dell: “Utah.” 1st guy: “say no more!”
Not shocked, Dell has been doing this for 20+ years. "You're getting a Dell" used to mean you were getting robbed.
"used to"
In my experience Dell Optiplex and Poweredge were built very solidly and lasted a long time.
@@gleggett3817 but they were better now they are using this all propietary HW on all the systems, and I used to work as second Leverl tech support with them like 15 years ago, they used to be good. now they are not.
@@n0iseradi0 i have an old dell that is around 15 years old but the power supply crapped out recently and all i can find are refurbished ones and i won't buy refurbished electronic or electrical parts. which sucks because it was still a good system for web browsing and streaming...
@@hellshade2 Why not buy refurbished? I've bought plenty of refurbished stuff and they usually last as long as new. Especially a Refurb PS. That means a guy that knows what he's doing went through it. Replaced the bad caps and other bad equipment. But hey, it's 15 years old. Even replacing the PS may damage the motherboard. I have a pair of HP DL380s that work as firewalls and they're 15 years old. They just keep on going. I have one spare PS left over and some extra disks. I also have one blown PS.
This is almost exactly what I went through with a Dell computer about 7 years ago. The only thing that survived that non-standard heap of junk was the i7 CPU.
I've taken apart a few low-end Xeon-based dells from gotta be early 2000's and they look almost exactly the same inside. Well... different mess but somehow every Dell machine is a unique mess. It's like they mapped the pattern for generating it and now they're free to unleash frustration in 4 dimensions.
Kinda late but ive salvaged 16gb ram, ssd, hdd, nvme, i7 8700 and rtx 2060 from a dell xps desktop. Switched it all up on a new case and mobo, added a nice cpu cooler.
Works like a charm, very glad i did this. Your average joe probably wont be able to do it tho.
Just check the gpu and the cooler actually touches the...thing. Dell goat.
@@plastifiedmetal5682 I get this, Have done the same in the past. The major stumbling block is the board and probably PSU. Most everything else work work "ok"
@J Jj Can't quite remember but yes, it must have been an onboard gpu
I have a theory about the *extremely* proprietary board; that design cuts down on the number of things that a human has to plug in and screw. It's all done to save costs to dell in returns, and from actual human beings doing jobs.
There is an accountant somewhere with a big fat bonus for doing this.
No one has to plug front IO, instead of a separate PCB for the IO you just extend the Mobo. Yeah some asshole did a very detailed cost analysis on this.
So there is someone out there that did the math and came to the conclusion that getting a custom build PSU and a custom build motherboard is cheaper than some chinese slave laborer plugging things in?
all the office pc companies are doing this now, its just that dell did it in a gaming box, hp did it in their pavilion gaming boxes a while back also, edit: they still do
@@HappyBeezerStudios well labor costs aren't the only thing that matters, when dell does this they are able to pump out far more PCs than they would if people were screwing and plugging in more things
@@HappyBeezerStudios It's also less to go wrong - A human could fail to plug it in correctly, or it could come loose in shipping. Reduces support costs. Also when things are proprietary and they do go wrong, the customer is forced to come to you for replacement parts rather than buying an off the shelf replacement. When you're a volume manufacturer you have to look holistically at the whole end-to-end process of manufacture and support for the product's lifecycle. Spend some more here, save lots there.
I had all those problems in 2005. The Mainboard was shot, I was 5 Days of the warranty and they refused to fix it and when I brought it into a shop the guy looked at me with a baffled look when he opened it up and saw that proprietary mainboard. Dell, never again.
From a pure manufacturing efficiency standpoint, I'm actually kinda impressed. They have clearly looked at removing every extraneous assembly step for the production line. Totally sucks for the end-user, but for the assembly team - nice.
It's actually ironic and weirdly stupid. It is literally producing crap, wasting materials, making it hard to fix or upgrade and making the company look bad just for the sake of saving a bit of money and hiring a few workers less. We live in times in which we have to start producing less waste and people lack jobs and such things as this herw happen all the time because of high costs of employment and people selling such crap.
@@draconpost if the internals were good, it would be fine. The issue is that they made a cheap, nice looking case filled with crap.
There actually is a lot of extra being wasted and designing a more efficient build would be incredibly easy. The savings come in from using what is essentially e-waste, reusing now defunct old-as-hell tooling for peanuts and marrying the end user to every part of the finished product. In that way, some of these design decisions are actually impressive, in it's own demented way.
Like how cars are built. More efficient to assemble, a pain in the ass to service out in the real world.
Lazy
Sus indeed. Can't wait for the bloatware follow-up 😂
The last time I bought a HP prebuild, I deleted the partition and installed a fresh copy of Windows.
TL;DR: Set the whole thing on fire.
You'll get better thermals and performance.
My favorite vids are definitely the ones of you guys roasting garbage products, and I don't feel bad for it. Keep doing what you do, It's made me much more informed as a consumer.
Steve : "What is this motherboard even?!?"
Dell : *MANIACAL LAUGHTER INTENSIFIES*
The PC from the land of shadows
The only cool thing about the mobo is it only needs 12v direct from the PSU. I wish we could ditch the 24-pin standard.
"Such a sad... SAD! stick of Ram" I lost it LOL
Tell that to Dawid :)
Best part SAAD stick of RAAM
Having taken apart many low-spec computers from the early 00's, this looks identical to those.
esp the weird slanted cpu cooler made from the cheapest fan they could find. Its a dead ringer for old old shitboxes ive bought for nothing off ebay
@@Battledongus Back then the only difference between an OEM and a budget heatsink on the MOBO was the angle. At least back in the Pentium 4 days, when the included heatsink from AMD and Intel was the same extruded aluminum with a 80mm fan on top. Though for a CPU that can't be overclocked I don't see a problem, and I even find the angled heatsink kinda endearing. Reminds me of my first pc build when I used an eMachines chassis I had and removed the motherboard with the Celeron D. No excuse for using actual sub-par components though and the avoiding of common industry standard connectors. Even eMachines was smart enough to realize that using ATX components would make the parts cheaper overall.
@@Seethenhagen Exactly. Why go through all the work, which means money and manpower, which in turn means additional money, to design your own stuff, when there is a pretty good standard that is in use for nearly 30 years and just works. They could be using off the shelf parts, bought at the 1000-parts discount instead.
Looks like the optiplexes at work
Wallmart: Does Bad PC
Dell (an actual computer company): hold my beer
I used to work for Dell tech support in 2005-2007. Their systems, including their laptops, used to be really easy to disassemble, repair, and upgrade, and there was a brief time where you had the option for a small charge to have a clean install of Windows without the bloatware. At the time the motherboards and other components were standard. Seems they've gone back to the days where everything was proprietary.
The internals look so incredibly sad, makes me depress just looking at it.
and yet they put a window on it with lights... it's like Dell is telling you to take a good hard look at your sad sad life...
No shit dude...this video made me feel depressed. I went and opened my own home built gaming PC for comfort. Damn Dell...
@@tavanium well, even a 5 years old pc that i built with my own hand with 0 cable management looks better than this
That computer looks so much like the first computer I ever built back in, like...2000. Case wasn't as...nice?...as that, but the internals kinda match. Was a sad, boring looking, meloncholy computer.
It's basically the interior of every pre-built office PC from major brand. They last long though. But this is sad for a gaming PC
Me: "Mom, can we get some RAM?"
Mom: "We have RAM at home."
The RAM at home: 13:10
Still better than phone ram
"they have no friends"
@@monkeslayer-km5ho sus
Its basically a piece of shit designed to be landfill and forcing you to upgrade to a full new unit.
That stick RAM has only 4 chips. A normal single sided/rank RAM has 8 chips. So is this a half rank RAM ? Even if its not, i bet its still a half-arse RAM .
"Jerry, these are LOAD-BEARING CPU COOLERS!"
"Load-Bearing CPU Cooler" was my nickname in high school.
Made me LOL
You went to a seriously weird high school then. At the one I went to the vast majority wouldn't even be able to pronounce that, and the nerdy ones who could were in no position to call people names..
@@andersjjensen ok
I've always wanted a CPU cooler that is bolted to the chassis. This way you won't have to worry that the super massive CPU cooler would snap your motherboard.
Unfortunately, Dell put the smallest and weakest cooler they could get away with.
@@ИванСнежков-з9й yeah it's not a terrible thing to have. Can actually be a selling point
"Look at that, its beautiful! There's uhh... well don't look that hard."
😂
15:25 *
the end goal of Dell is to make it as weird as possible so you buy their next pos creation or buy their parts to fix your obsolete proprietary pos abonimation.
Best moment :D
0:13
Steve-"look at those memory modules"
Lyle -"speaking of memory I wish I could delete this one"
This is if the Verge became a system integrator
I worked at DELL PC support many years ago, and it is actually standard to remove and check cables, ram, graphics-card during troubleshooting with customers.
Depending on the troubleshooting guides available to employees.
They actually have a very impressive troubleshooting tree which would actually be really helpful if made public, as it is a lot of generic if this then that to try to isolate/fix problems.
We have a much better troubleshooting tree already., We dont needs Dells proprietary ticks muddying the waters.
Steve remarking "why would you do any of this" about sums up the whole thing.
Dell Dude: "Dude, you're getting a Dell!"
Almost every human being: "Why would I do that?"
It used to be a good thing. If you wanted a good pc and not pay ibm prices, dell was the only option. They've gotten way too comfortable
@@robertandrews6915 Also, they stopped putting a reset button. HP, compaq, asus as well, they don't put a reset button.
@@louistournas120 Microsoft would only break it.
I'm shocked that Dell can get away with it. And I'm from fucking Brazil! Dell support is quite nice here. They'll go to your house and repair anything, even a cracked screen no questions asked for a whole year with the free warranty. And it's free as in free of charge. Not a single dollar.
Ah yes. I'm gonna put a Dell sticker on my kidneys, so I'll be able to sell them for 10x its price. "Dude, you're getting a Dell!"
That chipset bracket holding the heat sink on is actually electrically connected on either side, so that if one side pops off or the whole thing falls off, the motherboard will throw a cooling error.
What?
Third party cooler = cooling error
Literally getting heat gunned = no error
Makes sense to me
@@mistakenotou7681 No, the chipset on the motherboard. That little-ass heatsink with the metal wire thing running from one loop to the other. At approximately 14:53 he mentions this, but this is a common thing on Dell motherboards for decades now. Those little loops that it's hooked into are electrically connected to the motherboard by the metal restraining spring connecting the two. If that thing becomes disconnected, then an error will result.
Anyone who has worked on similar Dells will have had experience with these retainers. Inevitably you will run into a computer where that connection is severed for whatever reason.
@@rars0n That is a pretty standard way to secure heatsinks. Nothing wrong with it really. I've seen one pop on an IBM server, the thing ran without problems until it was fixed.
@@rars0n Thousands of Dells, nope never had that problem.
Just checked a 3090, both connected to ground. You are talking nonsense
@@incandescentwithrage Then you haven't checked enough of them.
Free warranty at $67 hidden charge sounds like a class-action law suit
This so reminds me of Linus' Secret Shopper series. Some vendors don't even deserve to be on the market anymore...
I bought an Alienware back in the day when it was Alienware, it wasn’t bad for a pre-built way back then. Then when dell bought the brand I got one and had nothing but regret. Needless to say it taught me a lesson and I build my own from that point on.
I still use my R1 alienware x51 from 2013, the case is permanently open, and i had to switch the HDD once, other than that, it actually runs great, it outperforms modern budget laptops and crappy walmart desktops by a lot, the thing is a beast considering is almost 10 years old and I was very rough with it. I'm still amazed i can even play GTA V with a crappy GT640.
But yeah, it's probably gonna die soon and I'm definitely not gonna buy from alienware again considering their recent products and Dell shenanigans... Looking into building my own, and this channel looks good for getting information about this.
Before Dell, Alienware was good jank, with good value. Now it's just overpriced janky proprietary crap.
@@Ast2435 I still use my Alienware 18 as a backup. Aside from running a little hot, it performs well.
@@Ast2435 I don't see how it outperforms anything, anything even on an insane budget is like 10x better than that
@@PaLaS0 Well, as I said, it outperforms shitty walmart laptops and PC's, not high end stuff, anyways, I already built a new PC, so i'm gonna turn the alienware into a personal server.
As a person who is trying to get into PCs I genuinely appreciate that effort you and your team go through in order to inform people what's worth the money.👍👍👍
There are videos here on UA-cam about how to build your own PC, and also about how to choose the right parts to make _you_ happy, not the retailer. But if you are really uncomfortable building your own, get a local and trustworthy PC shop to build it for you. It is only fair to pay them to put it together but shop around because dishonesty is the real pandemic.
@@ToddSauve Built my 1st PC in 2000 & thought i did it wrong but it ended up the MoBo was recalled due to "memory translator hub " issues.
I think it was a Asus "pc-2000" motherboard & that's what lead me to switch to AMD.
i didn't find out about the recall for 3-4 months & installed win 98se like a few dozen times before getting a new motherboard.
it's pretty hard to mess up a PC build these days unless the hardware is faulty.
pretty much everything now goes in just 1 way, unlike ribbon cables, pci slots getting mixed up with agp & master/slave misconfigurations.
it's all easy now.
@@ToddSauve thank you I will definitely see what's around.
If you go pre build go; Asus/MSI
You can get some real parts if you chance the mobo at some point.
@@mazz1985 Asus can be ok, but can also be really shit. And MSI is kinda scummy and tends to cheap out.
It's usually better to try to find a relatively local "not big brand" builder. Like in scandinavia we got "komplett", and they are ok.
Bought only one Alienware laptop and broke on day one. Returned and refunded and never again after hearing horrors stories. My MSI laptops are rocking solid years on.
You know we've been in pandemic mode for too long when even the RAM chips are social distancing.
Best comment,lol
Dude, I made the same joke... lol
I looks like my 32 MB SDRAM stick I got in my spare parts bin.
You were actually wondering "What happened to old outed parts that were in the landfills?" Now you know
We sent them to China to be recycled, and look what we got back.
When you said pentium 4, I had flashbacks to my Dell xps from that generation.
I did freelance tech support for dell years ago. The runaround they gave their customers was sometimes terrible. One poor guy had his parts replaced almost completely on his brand new top of the line computer and it still didn't work. Then I showed up with spare parts knowing none the wiser. When I swapped parts again and it didn't work - they were going to do all that crap over again. I had to pull teeth to get them to replace his system. They hated working with me. If I wasn't one of the only idiots willing to work for them in the area I"m pretty sure they would rather never had anything to do with me again.
"Careful, that's a load bearing CPU cooler"
Was I meant to picture the scene in the Simpsons where they had all pitched in to rebuild the Flander's house and the Krusty the Clown poster was load bearing? Sorry if the joke went completely over my head like I'm sure it probably did
@@electricnick260 Rainier Wolfcastle voice: THAT'S THE JOKE.
"I don't cook my own food."
Let's do a two part show where you teach Gordon Ramsay how to build a PC and he teaches you how to make beef wellington
I dont like where this gonna go, yet im still curious about this crossover
Norm macdonald getting sick of Ramsay was the peak of Ramsay
PLOT TWIST: Gordon Ramsay is a big PC enthusiast and yells at Steve the entire time. THAT GPU HAS SO MUCH SAG, THE ITALIANS TURNED IT INTO A TOURIST ATTRACTION!
LAMB WELLINGTON
You could probably legit pull off a Babish/GN crossover episode.
"You assholes" ~ That quote pretty much sums up Dell in a nutshell.
To their defense the laptops would be great if it wasn't for the chargers that keep malfunctioning. Shame!
Milking a rep that was built over 20 years ago and hasn't been completely destroyed. (hold our sata cable)
@@snoopstp4189 - A false reputation at that. Even 20 years ago Dell was making crap like this, only worse.
@@N1RKW I’d be ashamed to have this pc on my desk , it looks like absolute shit
@@hellfire92837 And if their hinges didn't snap off after 3/4 of a year
They make it seem like picking some decent (and standards compliant!) components and putting them together is a f'ing challenge... Maybe they are limited in what components are available to them? I suppose they can't just pick standard, consumer-facing, packages off of the shelf?
ffs...
It would be super interesting if you could get ahold of an engineer (or ex-engineer) at one of these OEMs to interview on how this kind of madness happens
I suspect they don't speak english
I can tell you why it is built like that - cost. Adding standoffs, backplates and screws to a motherboard isn't free and would likely require another machine or assembly step on the production line, and when Dell can add a couple of extra standoffs to the case when they're adding them for the motherboard it adds minimal cost. Same for the front IO - it's one less part to manufacture, manage and process and if the motherboard is unique to the case it saves manufacturing complexity and cost.
The engineer that designed this was likely told to minimise manufacturing complexity and number of parts to reduce cost and logistics complexity.
Would love to see that interview...
Their instructions how to build computers;
They just have a picture of a penis, lol
@@kin0025 on one hand i get you, but on the other, you can also have cost savings by purchasing pre made parts where somebody else has put the money into tooling and research. I can understand cost saving measures like riveting the case together, but choosing to make nearly every part proprietary in an industry built on standards, This is just anti repair and disgusting. If this crap spreads, it will be the death of tech people and thier collections of random computer stuff that gets used later. like steve said, its just ewaste waiting.
This absolutely makes sense when you consider that Dell sells 40 million of these a year. Every cent they save on a build adds up to nearly a half million dollars.
At that sort of scale they have huge buying power and every small cost saving adds up. Some dell bean counter must have worked out that it was cheaper to integrate the front IO onto the motherboard itself than the cost of making a seperate board that plugs from the case into motherboard.
Every design decision here is pretty fascinating when you look at it from this lens. Every screw costs money, both in cost of part and labour. So the CPU cooler screws do double duty.
The load bearing CPU cooler is nothing new for Dell. The heatsink mount for their BTX systems held in the motherboards as well, but this is an even cheaper method of doing it. This is also not a new CPU cooler design. They used it for years on the Vostro line, though on those there was a backing plate on the board that it screwed into, but same heatsink, mount, and fan design.
I would rather they charge a couple bucks more then resort to this.
Using custom, non-standard parts isn't about reducing the build cost to save money. It's about planned obsolescence.
This should be the top comment. Steve is incredulous, but anyone who has worked in business IT knows that this is totally Dell's M.O.: Their core goals include manfacturing the cheapest PC possible with good-enough quality electronics that is also easy to service with dell replacement parts. Adding extra screws where clips and levers would suffice adds cost to both manufacturing and service. Making all the parts conform to retail form factors also adds to that cost. If you want a standard retail form factor system board, case, or power supply, you're buying from the wrong place. That said, they could have done a better job with the cooling both on the CPU and GPU.
@@culbeda No, it IS about reducing costs both on the manufacturing and service side. And it works for business PCs. Just not so much for the enthusiast sector who wants to buy their favorite part from XYZ brand and use it with the existing hardware.
I'm staying home from work because I'm not feel well and this teardown cheered me up. The motherboard extending outside the case has to be the biggest joke from Dell.
Glad you feel better!