Hi victor , my name is nereida and I recently got hire at LensCrafters and I have no experience in the retail field . I’m struggling so much everyone tells me that I can’t do it but your videos give me hope that I can be the best sales person at my work .
Victor, the place where he failed was in the intention he set at the beginning of the call. His intention out of the gate was to set you up for a demo. Bla!!! "I was just calling to get you set up for a demo." That elicited the defensive response to protect your time, that you weren't interested in a demo because "I am going to sign with another company this afternoon". He didn't know how to respond at that point. Shouldn't the intention have been different, to begin with? He should have started with questions: 1. We noticed you contacted us about our product and signed up. It sounds like you have an immediate need we may be able to help with. Could you share some more about your need? 2. How did you find us and decide to connect to learn more about our product? 3. How will you be using the product? 4. Have you looked at other systems and had demos? 5. What attributes did you like about them? 6. Where do they fall short? It frustrates me to no end as well. Let's get this fixed with amazing sales training!
You all prolly dont care at all but does anyone know of a method to get back into an Instagram account?? I somehow forgot the account password. I would appreciate any assistance you can offer me.
@Jaxx Wade Thanks so much for your reply. I got to the site through google and Im in the hacking process now. Takes a while so I will reply here later when my account password hopefully is recovered.
Hey mr. Victor, im an artist based in manila. I just want to say that ive been listening to your podcast while im painting. It's really very helpful because when im dealing with customers. 🙂
I'm a 22 year old benefits Broker and I'm happy to be a subscriber to you Victor! Keep up the good work :D (you also have motivated me to keep going forward with telemarketing)
I have been enjoying your insightfull sales wisdom for a while. In this lesson you accused the salesman who called you, of not fighting for the sale. I agree with everything you said. You ended with a pefect close to the lesson... ALMOST. You started to say you would call his company. THEN you changed your mind, and said you wouldn't bother! Were you not letting your emotions getting in the way? Did you not just miss a potential opportunity for yourself? Or was this a test to see if anyone was paying attention? So, I have an idea for your next lesson on "how emotions get in the way of the sale". Respectfully, - Rick
That was a seriously good rant. However, I do feel for the salesman a bit. Obviously he wasn’t trained properly. It’s a big problem in many fields, from the military, to the education system to sales - terrible training programmes.
Great story Victor. I will be sharing with 2 new salespeople on Monday morning. After that at a little role playing. One of my favorite episodes, this is a gem!
I love to watch your videos. It is always hard to find a good sells person and marketing person. It a large deals I always to it personally, it is way harder when the product it more technical. Usually employees have a poor result and freelancers are way better. In my opinion is it super hard to find a loyal and with perfect result employee, since must of the good sells persons have "mercenaries" mentality.
Super great example .. I also had experience on this situation .. what the customer said to expansive product .. I start to ask questions .. slowly I educated she about pricing and product .. after that she agree to deal with me .. and right now she become my regular customer .. victor right .. fight for the sale .. it will be good ..
Hi Victor, I absolutely love your vid as they never fail to amaze me. I have been following your vid for some time and I am currently facing with a dilemma. I tried to be persistent in the past. However, most of the time, i ended up not getting any results as prospect like this usually fails to turn up for appointment or they still go ahead on other company's product even after the meet up. This resulted in loss of time as I could have met another sincere prospect to close the deal. Is this mindset wrong and do you have any advice for me? Appreciate your feedback and thanks lots!
Once you told the salesperson that you are signing a contract that gave him the implication that you've already made a decision and he might have not want to waste his time with you. If he would have continued he would have appeared to be intrusive and even unprofessional for which a reasonable prospect might have made a complaint to the company or would probably just hung up.
I’m not gonna lie. That’s exactly what I would have done. And that’s why I have always sucked at sales, don’t do sales. It’s funny because I am a software developer. But nobody ever teaches sales. We have to do it ourselves if that’s what we want to do. Now that was 20 years ago for me. Now I know that the Sales team is the most important component next to a marketing team in any business.
I lovee your content!!! I get what you are saying....learning a lot and passing it on to my own team... Here me out for a sec on this.... what if this guy was brand new to sales and was still not feeling confident, was a bit rattled, or even just not trained properly. I think there can be some grace extended here. Yes, you know the ins and outs of good salesmanship....not everyone is at you level. Lighten up a bit... Other than that, keep up with the awesome work you are doing.
Amen. Whether you’re selling cars, cards, clothes, food, or services, it is always in your best interest to invest in your sales people! I see this most often in retail where people are thrown into a customer service environment with little to no customer service training and if they do receive any it is worthless. You should be training your sales people to interact with customers in a friendly and respectful tone and paying them on commission, at least 1% with additional wages or salary if necessary. Without this training and incentive, your sales people become mindless machines.
Good stuff!! software sales people get paid a great salary and can't be worried about a hard sell.. talk to a car salesperson and you'll notice the difference. I learnt something here! Thanks
Hey Victor, love this pod cast. I had a similar situation and thought the same as you. I was looking for an online designing program to put on our site. Filled out the online form of 4 different suppliers. Only one called me back a few weeks later and worse is that the guy that called me was very challenged with the English language. Not only did they not call me back while the iron was hot but made it worse when he could not even speak the language that he knew the customer would be speaking. I can just imagine how many sales these companies lose.
Great tips as always, Victor! To be fair though, since that company took a while to get back to you, it's possible they may have been struggling through a growth spurt, were swamped with work, only called you back out of obligation, and were secretly relieved when you said no. I've worked for companies that had way more work on their plate than they could handle, were horribly understaffed, and didn't have time to hire and properly train more people. Customer support under those conditions is terrible anyway, so it's probably good you didn't end up with that product, lol
Exactly and also to add to that, often when I say I’ll think about it and get back to you, I really am thinking about it and it’s probably a budgeting issue on my pet with coming up with the money if they asked for an unexpected fee. I won’t waste my time trying to talk them down I will just try to figure out how to come up with the money and usually it takes time but the whole time I’m away trying to figure it out I’m really thinking about it.
the biggest problem is most people are not in a business or sales mindset there hourly paid drones and scared to take a risk on a cold prospect I'm not if u didn't sign and I was being paid commission I'd do everything to get you to commit to a sale with me that guy wasn't trained and or paid properly most companies pay hour with little reward for closing tough deals
we do door-to-door sales own a small business and do all the training myself in this frustrates me too your videos do help me in my team thank u sincerely.
Not only do you have fantastic tips VA; your commenters do as well. This is real world actionable 'stuff' that can be implemented immediately which in turn WILL increase ones closing rate..
Some of the vids are spot-on, whereas others miss. There are sectors that I don't see addressed: Direct Marketing, and MLM. Carvin sound products is a respectable Direct Marketer. How does MLM exist?
I will be interested to know whats the most enticing thing he could have said to get your attention after you said you are going with someone else? How long should i wait to follow back after first call? How much early is bothering and how late is too far gone?
What if a company's product has no recall value or doesn't have the proper product line and have there product over priced as a sales man how to tackle. Kindly help me. I am facing issues
Before firing the rep I would do an internal audit of their training process and training staff. Typically an employee is only as good as their training.
The guy that called you was not a sales person. The BIGGEST mistake was that you were not live quoted and that you had to wait a WEEK to find out a price. No matter the cost. $500 or $5,000. You should not have to wait to get a quote for a product.
I would have told you, you know in business there's always good to have someone to got to in case the other company does not work, what made you go for this other company? What do they have that attracted you? And dig in to see if I can match the benefits or exceed them and maybe even beat them in price by custom tailoring the app, and just have a conversation to gather Intel and counter in a smart way. "If you could get all that you want the most in this "X" solution, what would that be?
Hello Victor, I am into an MLM business, whenever I get that answer if they are ready to join in a people, is it right for me to use this techniques just to get the customer? thanks.
Depends on how much money the sales person cost the company. If you owned the company it's your fault the sales person does not know he should Never do that.
Their variable cost of that software package is likely minimal as the development was fixed. With a high gross profit margin, they could afford $25k in training. Mr. CEO, 5 incremental sales at $7k/ deal will pay for the training. (10k in commissions) You now have an elite selling machine that will potentially drive residual annual sales of .....? The CEO needs to be smacked.
my response would have been ok great so you haven't made a commitment why don't you at least check out or demo before you sign so you can compare and make sure your getting your money's worth
this makes me sick!! i simply can't work with people like that, it just pisses me off a lot, it feels like i have to do all the sales to make the money for my boss and my other co-woekers are just getting paid to put on their clothes, show up, do their time and leave
i notice you tell a lot stories, is that an essential way of getting sales? if so... is it possible that you can make a video that outline the key parts that make a story captivating to the customer, i've search other videos but none of them are passionate as you so i would prefer to hear it from you. keep up the great work.
The only way, Josh Simpson. Every product or service. Look at watches. The most profitable ones have a backstory. Victor has a rags to riches story. It should be based on facts, but sales are sold using emotion. We are emotional beings, so how else are you to interact with a human. Soon, algorithms will be deployed for decision makers, and only then are you to sell factually!
Dir Kirsche how do you incorporate storytelling with ROI driven conversations? If I'm trying to show the customer that my product will deliver 10x their investment, how do you combine the mathematical approach with the emotional/storytelling one?
Does anyone here have a tip for cold market prospecting? I get the invitation portion but i sometimes bomb the actual meeting when the individual starts feeling boxed in or it just generally gets awkward in the conversation.
It could have been an order taker getting $15/hour instead of a commission sales person that is trained on a good pay plan. Companies that try to save a few bucks on the sales.
Poor training always reflects on the company. We need better sales paid training, and always motivation to keep the sales staff motivated, making them feel appreciated and not just a number! Just saying! 😉
Victor I like you and a lot of your advice however sometimes you create a lot of unrealistic scenarios like this one. How many times does someone say on the phone to someone that they don't even know that they're sitting down having a cup of coffee relaxing? Really Victor? Now I know you're trying to make an example out of the guy but come on. This doesn't happen because 99 times out of 99 you're just going to hang up just like the rest of us. You've made up your mind and that's the end of it.
Great video. I love how you emphasize their is failure all around. Not just the salesperson.
This is great Victor, I just started to work for a Timeshare industry and by listening to you I'm opening my mind so much. Thanks so much Victor
Hi victor , my name is nereida and I recently got hire at LensCrafters and I have no experience in the retail field . I’m struggling so much everyone tells me that I can’t do it but your videos give me hope that I can be the best sales person at my work .
Victor, the place where he failed was in the intention he set at the beginning of the call. His intention out of the gate was to set you up for a demo. Bla!!! "I was just calling to get you set up for a demo." That elicited the defensive response to protect your time, that you weren't interested in a demo because "I am going to sign with another company this afternoon". He didn't know how to respond at that point.
Shouldn't the intention have been different, to begin with? He should have started with questions:
1. We noticed you contacted us about our product and signed up. It sounds like you have an immediate need we may be able to help with. Could you share some more about your need?
2. How did you find us and decide to connect to learn more about our product?
3. How will you be using the product?
4. Have you looked at other systems and had demos?
5. What attributes did you like about them?
6. Where do they fall short?
It frustrates me to no end as well. Let's get this fixed with amazing sales training!
Love it Nick!!! VA
You all prolly dont care at all but does anyone know of a method to get back into an Instagram account??
I somehow forgot the account password. I would appreciate any assistance you can offer me.
@Zeke Benson instablaster ;)
@Jaxx Wade Thanks so much for your reply. I got to the site through google and Im in the hacking process now.
Takes a while so I will reply here later when my account password hopefully is recovered.
@Jaxx Wade it worked and I finally got access to my account again. Im so happy!
Thanks so much you saved my account :D
Hey mr. Victor, im an artist based in manila. I just want to say that ive been listening to your podcast while im painting. It's really very helpful because when im dealing with customers. 🙂
Thank you for the feedback Rex! VA
Victor, I just love yours videos!!
You are soooo real and genuine. Haven’t found any other teachers as authentic as you!
I watched this video just after having made this mistake! You are phenomenal sir. Learning to get better with every video!
I'm a 22 year old benefits Broker and I'm happy to be a subscriber to you Victor! Keep up the good work :D (you also have motivated me to keep going forward with telemarketing)
This is really helpful 😪,Thank you very much ☺️,Bless God I came across this 💃🎉
I have been enjoying your insightfull sales wisdom for a while.
In this lesson you accused the salesman who called you, of not fighting for the sale. I agree with everything you said.
You ended with a pefect close to the lesson... ALMOST.
You started to say you would call his company.
THEN you changed your mind, and said you wouldn't bother!
Were you not letting your emotions getting in the way?
Did you not just miss a potential opportunity for yourself?
Or was this a test to see if anyone was paying attention?
So, I have an idea for your next lesson on "how emotions get in the way of the sale".
Respectfully,
-
Rick
That was a seriously good rant. However, I do feel for the salesman a bit. Obviously he wasn’t trained properly. It’s a big problem in many fields, from the military, to the education system to sales - terrible training programmes.
thank you for that input and its nice when it actually comes from an actual sales person.
Thank you :-) VA
Great story Victor. I will be sharing with 2 new salespeople on Monday morning. After that at a little role playing. One of my favorite episodes, this is a gem!
I havent listen to the entire video already liked it. Every content is very helpful !!!! Thank you
I love to watch your videos.
It is always hard to find a good sells person and marketing person.
It a large deals I always to it personally, it is way harder when the product it more technical.
Usually employees have a poor result and freelancers are way better.
In my opinion is it super hard to find a loyal and with perfect result employee, since must of the good sells persons have "mercenaries" mentality.
Super great example .. I also had experience on this situation .. what the customer said to expansive product .. I start to ask questions .. slowly I educated she about pricing and product .. after that she agree to deal with me .. and right now she become my regular customer .. victor right .. fight for the sale .. it will be good ..
Excellent
I have been listening to your channel for a whole day today. You are really good. Thanks for all the sharing, they help me alot. Appreciate it.
Hi Victor, I absolutely love your vid as they never fail to amaze me. I have been following your vid for some time and I am currently facing with a dilemma.
I tried to be persistent in the past. However, most of the time, i ended up not getting any results as prospect like this usually fails to turn up for appointment or they still go ahead on other company's product even after the meet up. This resulted in loss of time as I could have met another sincere prospect to close the deal. Is this mindset wrong and do you have any advice for me? Appreciate your feedback and thanks lots!
Once you told the salesperson that you are signing a contract that gave him the implication that you've already made a decision and he might have not want to waste his time with you. If he would have continued he would have appeared to be intrusive and even unprofessional for which a reasonable prospect might have made a complaint to the company or would probably just hung up.
Now I had to go back to this podcast, Victor. Im dealing with a big account.
I’m not gonna lie. That’s exactly what I would have done.
And that’s why I have always sucked at sales, don’t do sales. It’s funny because I am a software developer. But nobody ever teaches sales. We have to do it ourselves if that’s what we want to do.
Now that was 20 years ago for me.
Now I know that the Sales team is the most important component next to a marketing team in any business.
Insane. Be persistent and consistent!
I lovee your content!!! I get what you are saying....learning a lot and passing it on to my own team...
Here me out for a sec on this....
what if this guy was brand new to sales and was still not feeling confident, was a bit rattled, or even just not trained properly.
I think there can be some grace extended here.
Yes, you know the ins and outs of good salesmanship....not everyone is at you level. Lighten up a bit...
Other than that, keep up with the awesome work you are doing.
Amen. Whether you’re selling cars, cards, clothes, food, or services, it is always in your best interest to invest in your sales people! I see this most often in retail where people are thrown into a customer service environment with little to no customer service training and if they do receive any it is worthless. You should be training your sales people to interact with customers in a friendly and respectful tone and paying them on commission, at least 1% with additional wages or salary if necessary. Without this training and incentive, your sales people become mindless machines.
You are a great person
Learning amazing things from you
Thanks
To paraphrase Michael Scott from the tv show 'The Office', "There's nothing more insulting to a good salesman than to listen to a bad one."
Amos Rodriguez hahaha
Thanks for sharing 😊.Very Vital indeed and specially with all the aggressive competition going on.
Thank you! VA
Good stuff!! software sales people get paid a great salary and can't be worried about a hard sell.. talk to a car salesperson and you'll notice the difference. I learnt something here! Thanks
david aaku software are more calm . Car salesman is more hype
Very good advice. I will check out your website. Thank you..
Call that company back and offer your services! Maybe you don't have to fire him just yet.
Hey Victor, love this pod cast. I had a similar situation and thought the same as you. I was looking for an online designing program to put on our site. Filled out the online form of 4 different suppliers. Only one called me back a few weeks later and worse is that the guy that called me was very challenged with the English language. Not only did they not call me back while the iron was hot but made it worse when he could not even speak the language that he knew the customer would be speaking. I can just imagine how many sales these companies lose.
Sharing the mistakes, helps us lot …
Awesome video - these postmortem analysis is so Ooohhhh helpful!
Nice rant thanks a lot , Learnt a lot from you
Wow this is awesome. I have done this recently, smh and I didnt get the sale. Never again!
The guy probably still thinks he's getting paid by the hour not commission lol
Maybe he is being paid by the hour because the company feels commissioned salespeople take too much of the profits.
Great tips as always, Victor! To be fair though, since that company took a while to get back to you, it's possible they may have been struggling through a growth spurt, were swamped with work, only called you back out of obligation, and were secretly relieved when you said no. I've worked for companies that had way more work on their plate than they could handle, were horribly understaffed, and didn't have time to hire and properly train more people. Customer support under those conditions is terrible anyway, so it's probably good you didn't end up with that product, lol
Exactly and also to add to that, often when I say I’ll think about it and get back to you, I really am thinking about it and it’s probably a budgeting issue on my pet with coming up with the money if they asked for an unexpected fee. I won’t waste my time trying to talk them down I will just try to figure out how to come up with the money and usually it takes time but the whole time I’m away trying to figure it out I’m really thinking about it.
Thank you! Thank you! For this video!
the biggest problem is most people are not in a business or sales mindset there hourly paid drones and scared to take a risk on a cold prospect I'm not if u didn't sign and I was being paid commission I'd do everything to get you to commit to a sale with me that guy wasn't trained and or paid properly most companies pay hour with little reward for closing tough deals
I love your rants! lol Lots of good info.
we do door-to-door sales own a small business and do all the training myself in this frustrates me too your videos do help me in my team thank u sincerely.
Well said Vic. I see these "cop out" types of selling all around me. Businesses just might as well flush money down the toilet 👊
Not only do you have fantastic tips VA; your commenters do as well. This is real world actionable 'stuff' that can be implemented immediately which in turn WILL increase ones closing rate..
I love the advice but I really thought you started hitting the mic at 10:53 😂😂😂
Great pointers Victor. Thanks
You got qualified out, and the AE spent more productive time closing the $30K ACV deal - 5x what you would pay
Thank you
I think your title gives this sales person too much credit :). Closer? Great post Victor. Keep up the great work and thank you for what you do
Thank you :-) VA
He was definitely a closer...just so happened to be for the company he doesn’t work for!
Some of the vids are spot-on, whereas others miss. There are sectors that I don't see addressed: Direct Marketing, and MLM. Carvin sound products is a respectable Direct Marketer. How does MLM exist?
This helps alot. Thankyou for sharing.
I will be interested to know whats the most enticing thing he could have said to get your attention after you said you are going with someone else?
How long should i wait to follow back after first call? How much early is bothering and how late is too far gone?
What if a company's product has no recall value or doesn't have the proper product line and have there product over priced as a sales man how to tackle. Kindly help me.
I am facing issues
Amazing value! Thank you!
Thanks for sharing this
Could you please English sub what you said below. I love your advices but sometimes I don’t understand all completely. Thank a lot
Before firing the rep I would do an internal audit of their training process and training staff. Typically an employee is only as good as their training.
That or just inexperience and lack of confidence.
Both will groe...grace could be extended here
Thanks for that.I am salesperson in Automobiles Industry. I like my Job can i get more video of sales training
The guy that called you was not a sales person. The BIGGEST mistake was that you were not live quoted and that you had to wait a WEEK to find out a price. No matter the cost. $500 or $5,000. You should not have to wait to get a quote for a product.
I agree on all your points! VA
what's that website you said for training videos??????????
Good stuff Victor! Spot on
Awesome talk as usual. Love these videos.
Thank you Sir Victor I learned a lot from you :)
I would have told you, you know in business there's always good to have someone to got to in case the other company does not work, what made you go for this other company? What do they have that attracted you? And dig in to see if I can match the benefits or exceed them and maybe even beat them in price by custom tailoring the app, and just have a conversation to gather Intel and counter in a smart way. "If you could get all that you want the most in this "X" solution, what would that be?
For any sale..just need to ask ask and ask but not like salesman like a closer.
We all start somewhere...
Thx for the story.
Hello Victor, I am into an MLM business, whenever I get that answer if they are ready to join in a people, is it right for me to use this techniques just to get the customer? thanks.
too much frustration, vic. Yuou spent 5 mins in this video showing your frustration
Exactly and tearing down a colleague.....a real turn off if the rest of his content wasn't so good.
Depends on how much money the sales person cost the company. If you owned the company it's your fault the sales person does not know he should Never do that.
Great as always keep it up man I am here to support u
god bless you victor
Dammnn, once i did that to a customer. i regret tha. Antanio. you are the mannn. I'll keep that in mind from now on.. :)
Thank you! VA
Hey Vic can you explain some more breifly from. 7. 20 --8. 10 perid
Hello
Kindly update name of your book on "Sales"
I want to purchase one
Their variable cost of that software package is likely minimal as the development was fixed. With a high gross profit margin, they could afford $25k in training. Mr. CEO, 5 incremental sales at $7k/ deal will pay for the training. (10k in commissions) You now have an elite selling machine that will potentially drive residual annual sales of .....? The CEO needs to be smacked.
Boom! On the money on approach and smacking the CEO :-) VA
my response would have been ok great so you haven't made a commitment why don't you at least check out or demo before you sign so you can compare and make sure your getting your money's worth
Sir you are my guru
Lmaol🤣🤣I have had that experience as well.As a sales person I just wonder how he got hired
Classic and True
I love your rant Vic, thanks!
this makes me sick!! i simply can't work with people like that, it just pisses me off a lot, it feels like i have to do all the sales to make the money for my boss and my other co-woekers are just getting paid to put on their clothes, show up, do their time and leave
i notice you tell a lot stories, is that an essential way of getting sales? if so... is it possible that you can make a video that outline the key parts that make a story captivating to the customer, i've search other videos but none of them are passionate as you so i would prefer to hear it from you. keep up the great work.
The only way, Josh Simpson. Every product or service. Look at watches. The most profitable ones have a backstory. Victor has a rags to riches story. It should be based on facts, but sales are sold using emotion. We are emotional beings, so how else are you to interact with a human. Soon, algorithms will be deployed for decision makers, and only then are you to sell factually!
Dir Kirsche how do you incorporate storytelling with ROI driven conversations? If I'm trying to show the customer that my product will deliver 10x their investment, how do you combine the mathematical approach with the emotional/storytelling one?
Facts tell, stories sell.
No need for the apology. I can't believe this person is in sales. It sounds like he doesn't like his job. Right?!
You are amazing!
Does anyone here have a tip for cold market prospecting? I get the invitation portion but i sometimes bomb the actual meeting when the individual starts feeling boxed in or it just generally gets awkward in the conversation.
Omg... Thank you so much...
Lol you should send to them this video :)
Not investing in good sales training is utter insanity.
But Victor, doesn’t that frustrate you?
The worse other people sell, the more I sell...so, it makes me happy when my competitors can't sell :-) VA
It could have been an order taker getting $15/hour instead of a commission sales person that is trained on a good pay plan. Companies that try to save a few bucks on the sales.
I LOVE COMPANIES IN MY SPACE THAT CANT SALE....AND THATS BASICALLY EVERY1. LOL
that was before I even finished the video
Poor training always reflects on the company. We need better sales paid training, and always motivation to keep the sales staff motivated, making them feel appreciated and not just a number! Just saying! 😉
Good saying :-) VA
Victor I like you and a lot of your advice however sometimes you create a lot of unrealistic scenarios like this one. How many times does someone say on the phone to someone that they don't even know that they're sitting down having a cup of coffee relaxing? Really Victor? Now I know you're trying to make an example out of the guy but come on. This doesn't happen because 99 times out of 99 you're just going to hang up just like the rest of us. You've made up your mind and that's the end of it.
🏆🏆🏆🔥🔥🔥
Thank you JP! 🙏 VA
6:30 7:00 9:00 10:00 xx
Stopped listening at “Latte”
PUT THE FUCKING COFFEE DOWN.