AI is changing this industry already. But not whiping it out. It is a constant proces. The danger for employees is to get comfortable about their position. They could suddenly become “outdated”. ( just like telephone operators)
Hi jasper you should also consider the self learning Ai it’s progressed dramatically in recent times… I think the BPO and many other sectors will have substantial changes
Interesting take. Like you I don´t see a major crash coming within the BPO Industry at least not in the short term, but if you move out in time to 5 - 8 years, I expect the industry to have taken a big hit. AI technology is getting better by the day, it will eventually perfect and replace the call center operator.
You are about 6 years too late. AGI has already been achieved, the compute power to make it economical will be available within 18 months thanks to Moore's law, or more likely Google's massive investment and major breakthrough in quantum computing.
@@jeremyleonbarlow As you say, "it will be available." It will take a few years before a significant growth phase is reached. Market penetration takes time.
Not sold on AI here. Been trying to figure out how to work jn AI to help me close the books for month end there is nothing worth handing off. Run reports, compile spreadsheets, look for anomalies,flag and create explanations. I would be the first to jump in the AI bandwagon if all the steps can be integrated seamlessly.
Hi Jasper. My expectation is A.I. will take majority of medical jobs where the primary skill is data gathering & processing. We’re currently seeing it in action. It’ll mean highly skilled medics can be replaced by skilled up technicians (cheaper). You’ll likely need a small set of medics at the higher levels. I expect this to extrapolate to the BPO industry.
I asked ChatGP will AI take over the BPO industry in the Philippines? Conclusion is no. AI will disrupt the Philippine call center industry by automating routine tasks, but it will not completely take over. Human agents will still play a crucial role in complex customer service and relationship management. The future will require upskilled workers who can collaborate with AI systems. In short: ❌ No, AI won’t fully replace call center agents. ✅ Yes, it will transform the nature of their work.
@@JasperinthePhilippines Yes, for now... But ten years down the road? I could see seventy five percent of the call center agents fired, with the rest being kept for the most difficult calls. And so for the average Filipino, I see the industry being gutted.
Hey Jasper, you have a few critics, as I'm sure you're aware. I'm not one of them. But they harp on you not showing your condo or that hot filipina of yours. Mind you, I don't need it. I live in Manila. I seek any helpful information an expat offers me.
Generalized process will definitely be aborted years from now. Probably outbound also. Biz owners at the end of the day prioritize bottom lines. Cut costs. It is what it is.
Yes this is bound to happen. But it is also a great opportunity for PH to be the destination for training AI. We're still one of the top english-speaking literate country with cheaper labor.
I think your forgetting that AI isn't the only major threat to the BPO industry, Trump "whether you love him or hate him" is looking to bring jobs back to the US. Not just manufacturing jobs, but everything that can be brought back to the US is on the table. You can't blame him for trying to jump start the US economy by bringing jobs back to the US in his America First agenda. I would be more concerned about that since he only has 4 years to make whatever moves he plans on making...
I find it hard to believe that verizon, amazon, Walmart, whoever. would just move the jobs they outsourced back to the u.s for 5x the cost. Imagine employing 10k people in the philippines at 20 dollars a day back to the u.s where you pay 15 bucks an hour.
People wont know they are speaking to AI systems, If you look at speed of AI improvement it is exponential so what people thought would take 10 years was done in less than 2 and that speed is increasing!
I saw offices turned into condo. There are not much companies in the Philippines anyway. They didnt even start the digital nomad visa like the countries around.
I disagree, expect most of it will be wiped out. Thing to understand is AI doesn't need people to train it, the training is done by simply listening to current agents for a period of time. I think it will be a blood bath over the next 5 years!
@@JasperinthePhilippines Look at Tesla FSD it was originally coded but now if uses people driving their cars as inference and then it checks that again other drivers doing the same thing. Ai perfecting a job its just data, that's it. Provided it can gain data i.e. listing to calls it will learn fast. Have you listened to some of the AI programs out there the google one is excellent it even adds the erms and arms so it sounds completely natural. Call Centers will be toast! sorry for the people who doit but many of these process orientated jobs will go. Basic lawyer services is another.
I agree with your Mr. J . My brother was a chemical engineer who was developing AI back in the 1980s !!!!!! Now that microprocessors are less expensive and faster it is coming to the forefront. AI has been here for decades and yes it changes things but at the end of the day there is no substitute for OLD FASHIONED intelligence. Computers have made workers everywhere more productive but we still need human beings to install the electricity and program them. I once worked for a company that had a union and they worried about bar code scanners replacing union jobs. The increase in productivity initiated the need to double the size of the warehouse and actually created more positions for human beings.
You may not see it happening, but unfortunately, you are oh-so wrong. Your info is out of date and your experience is not in the AI field, so you are not well informed. LLMs will wipe out the bulk of the BPO industry and only the human executives and IT specialists will remain. The user experience with the latest chatbots is WAY BETTER than a moderately informed and well trained person. You can load up a factory user manual for every product a company deals with and the bot will read and answer detailed questions immediately. The only need for real people is to resolve service issues, payment negotiations and refunds. That's it. Sorry to break your bubble. BPOs will be decimated. As for the "work for yourself" advice... yes indeed, but not for UA-cam (or similar), because in that case, you're still working for someone else - and they can delete your "business" at any moment for any new rule they make up.
The only drawback that AI has not been fully implemented yet is because it takes a lot of computing power and super high energy consumption. It costs a looooot of money to implement AI. It's only a matter of time until Google, Microsoft, IBM, etc figures out how to lower down the energy consumption and lessen the cost of chips then it's going to be chaos in the BPO and KPO industry in the Philippines.
You watched it and you took the time to comment in the time it would’ve taken you to go to Google on your oppo phone and type bpo. You then commented again wasting more time. Gooooberrrrrr 🤣
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
AI is changing this industry already. But not whiping it out.
It is a constant proces.
The danger for employees is to get comfortable about their position. They could suddenly become “outdated”. ( just like telephone operators)
Sure
Hi jasper you should also consider the self learning Ai it’s progressed dramatically in recent times… I think the BPO and many other sectors will have substantial changes
Ok
Interesting take. Like you I don´t see a major crash coming within the BPO Industry at least not in the short term, but if you move out in time to 5 - 8 years, I expect the industry to have taken a big hit. AI technology is getting better by the day, it will eventually perfect and replace the call center operator.
I agree
You are about 6 years too late. AGI has already been achieved, the compute power to make it economical will be available within 18 months thanks to Moore's law, or more likely Google's massive investment and major breakthrough in quantum computing.
Ok
@@jeremyleonbarlow As you say, "it will be available." It will take a few years before a significant growth phase is reached. Market penetration takes time.
Not sold on AI here. Been trying to figure out how to work jn AI to help me close the books for month end there is nothing worth handing off. Run reports, compile spreadsheets, look for anomalies,flag and create explanations. I would be the first to jump in the AI bandwagon if all the steps can be integrated seamlessly.
🫡
Hi Jasper. My expectation is A.I. will take majority of medical jobs where the primary skill is data gathering & processing. We’re currently seeing it in action. It’ll mean highly skilled medics can be replaced by skilled up technicians (cheaper). You’ll likely need a small set of medics at the higher levels. I expect this to extrapolate to the BPO industry.
Ok 👍
Also banking and money transmission is also changing fast
Ok
I asked ChatGP will AI take over the BPO industry in the Philippines? Conclusion is no.
AI will disrupt the Philippine call center industry by automating routine tasks, but it will not completely take over. Human agents will still play a crucial role in complex customer service and relationship management. The future will require upskilled workers who can collaborate with AI systems.
In short:
❌ No, AI won’t fully replace call center agents.
✅ Yes, it will transform the nature of their work.
Agreed.
@@JasperinthePhilippines Yes, for now... But ten years down the road? I could see seventy five percent of the call center agents fired, with the rest being kept for the most difficult calls. And so for the average Filipino, I see the industry being gutted.
@ ok
Ask the 03 model and you will receive a different answer.
Sana oil
Hey Jasper, you have a few critics, as I'm sure you're aware. I'm not one of them. But they harp on you not showing your condo or that hot filipina of yours. Mind you, I don't need it. I live in Manila. I seek any helpful information an expat offers me.
I make the rules. They don’t. I value my privacy. Thank you.
Trump just wants reciprocity. Other countries do not treat americans like america treats them.
I agree
Agreed
Waiting from Philippines ❤
@@thereallifeofthePhilippines 🫡
Generalized process will definitely be aborted years from now. Probably outbound also. Biz owners at the end of the day prioritize bottom lines. Cut costs. It is what it is.
Ok
If I wanted to go through a telephone menu for answers, I would go to their website instead. That is quicker than calling.
Yup
Yes this is bound to happen. But it is also a great opportunity for PH to be the destination for training AI. We're still one of the top english-speaking literate country with cheaper labor.
Ok
If there's profit involved it'll happen. That's why BPO took off in the first place -money!
Lol
I think your forgetting that AI isn't the only major threat to the BPO industry, Trump "whether you love him or hate him" is looking to bring jobs back to the US. Not just manufacturing jobs, but everything that can be brought back to the US is on the table. You can't blame him for trying to jump start the US economy by bringing jobs back to the US in his America First agenda. I would be more concerned about that since he only has 4 years to make whatever moves he plans on making...
Ok
Only 2 years are guaranteed. Midterms. Whatever’s going to get done will happen quickly imo.
@ ok
I find it hard to believe that verizon, amazon, Walmart, whoever. would just move the jobs they outsourced back to the u.s for 5x the cost. Imagine employing 10k people in the philippines at 20 dollars a day back to the u.s where you pay 15 bucks an hour.
Ok
People wont know they are speaking to AI systems, If you look at speed of AI improvement it is exponential so what people thought would take 10 years was done in less than 2 and that speed is increasing!
lol
God save the Philippines if that happens.
@@popoymotmot yes
I saw offices turned into condo. There are not much companies in the Philippines anyway. They didnt even start the digital nomad visa like the countries around.
Ok
Dude its just a pool
Ok dudet
AI is too good, guys are dating AI girlfriend
Lol
Ok
I 🎉
I disagree, expect most of it will be wiped out. Thing to understand is AI doesn't need people to train it, the training is done by simply listening to current agents for a period of time. I think it will be a blood bath over the next 5 years!
Incorrect
@@JasperinthePhilippines Look at Tesla FSD it was originally coded but now if uses people driving their cars as inference and then it checks that again other drivers doing the same thing. Ai perfecting a job its just data, that's it. Provided it can gain data i.e. listing to calls it will learn fast. Have you listened to some of the AI programs out there the google one is excellent it even adds the erms and arms so it sounds completely natural. Call Centers will be toast! sorry for the people who doit but many of these process orientated jobs will go. Basic lawyer services is another.
TLDR
Hoping to make the next live one.
?
I agree with your Mr. J . My brother was a chemical engineer who was developing AI back in the 1980s !!!!!! Now that microprocessors are less expensive and faster it is coming to the forefront. AI has been here for decades and yes it changes things but at the end of the day there is no substitute for OLD FASHIONED intelligence. Computers have made workers everywhere more productive but we still need human beings to install the electricity and program them. I once worked for a company that had a union and they worried about bar code scanners replacing union jobs. The increase in productivity initiated the need to double the size of the warehouse and actually created more positions for human beings.
🎯🫡
You may not see it happening, but unfortunately, you are oh-so wrong. Your info is out of date and your experience is not in the AI field, so you are not well informed. LLMs will wipe out the bulk of the BPO industry and only the human executives and IT specialists will remain. The user experience with the latest chatbots is WAY BETTER than a moderately informed and well trained person. You can load up a factory user manual for every product a company deals with and the bot will read and answer detailed questions immediately. The only need for real people is to resolve service issues, payment negotiations and refunds. That's it. Sorry to break your bubble. BPOs will be decimated.
As for the "work for yourself" advice... yes indeed, but not for UA-cam (or similar), because in that case, you're still working for someone else - and they can delete your "business" at any moment for any new rule they make up.
TLDR
@@JasperinthePhilippines You are wrong.
NTLDR.
Thank you for writing out a long. Paragraph no one will ever read. Have an excellent day, kiddo. Make sure to subscribe and become a member.
@@JasperinthePhilippines You are a nasty person.
Become a member. Salamat po
AI takes a few seconds to reply back. Also, would you, probably as an already frustrated customer, talk to a robot?
Lol
The only drawback that AI has not been fully implemented yet is because it takes a lot of computing power and super high energy consumption. It costs a looooot of money to implement AI. It's only a matter of time until Google, Microsoft, IBM, etc figures out how to lower down the energy consumption and lessen the cost of chips then it's going to be chaos in the BPO and KPO industry in the Philippines.
@@lanceprud ok
BPO ? What the F is that? Perhaps explain what BPO means for those who have not been to PH
Big pussy octopus
Google is your friend.
@@JasperinthePhilippines nope-my ROI on that wont support the AISTC of watching your video
You watched it and you took the time to comment in the time it would’ve taken you to go to Google on your oppo phone and type bpo. You then commented again wasting more time. Gooooberrrrrr 🤣
@@JasperinthePhilippines TLDR
NOT ONLY THE PHILIPPINES BUT ALL COUNTRIES. news.outsourceaccelerator.com/trump-vows-to-end-outsourcing/
Wow