Gread advice! Now off to practice! 1. Don't ask enough/good questions -> Ask more open questions directed towards learning. 2. Ask questions but don't listen -> Listen and take notes. Then repeat answer. 3. Desire to close too early -> Avoid closing too early. 4. You have no filter -> Can you deliver value? Are the conditions right? Do they fit the target client? 5. Not using right tone of voice -> Be conscious of your talking speed. Create a comfortable atmosphere: late night FM DJ voice.
The timing on this one was Providential. I have a list of potential new clients to call today. The right frame of mind and approach are so important. God bless you!
The fifth one is a total game changer, considering you are able to control it every single time. I struggle with this one the most as I am not that consistent. But I must say, as one project goes after another, I feel the small improvements I make. And from time to time I even surprise myself with how well I control what clients perceive of our interaction. Practice makes best!
When Chris said "take me out on a date first", brought me to that point where i could see myself having cocky conversations just cuz i thought i was the professional in that situation, your analogies are so relatable and make us consider that being human is about forming connections and not just having our wills imposed on people
Learning to communicate and listen properly is a massive skill that most people underestimate. Controlling how to think, controlling the speed of how you talk and being fully aware of everything you're doing, from the tone of your voice to the speed of how you communicate to facial expression and body language. It's easy to do it when you're thinking about it, but once you're on the spot or on a call/zoom your mind is in a million different places. To be able to control your thoughts, slow down, analyze and process information takes an immense amount of skill. Conquering your mind is the first step, once you do that, you'll have more confidence, and that in itself will play a big part in your sales call. It's hard, but anything good doesn't come easy. This is something I struggle with personally and cringe at myself daily, but every day is another step! Creating goals and attacking them with a sense of urgency is the way to go. The value you bring in a 7 minutes video is insane, thanks man
Hi Chris! Another set of useful tips. I have personally been in the situation of trying to close too early, and learnt this the hard way, so I can completely vouch for exhibiting patience and filtering who you would like to work with. Defining an ideal client and taking on cases matching (or close to) them makes work a lot more fun. Looking forward to more videos from you.
Hey Chris, big fan! Appreciate all the tips and insights. For #5, what has worked for me is to mirror the energy the person in front of me has. Sometimes people are more fast paced and lose focus/attention/interested if you speak too slow, so speeding it up a bit can help. Most times I would say people prefer a slower and more calm speech, but it really comes down to observing the individual's body language and speech pattern, and adjusting accordingly.
Number 5 is great accomplishment if you can do that, can’t wait to practice. I always get so excited and my tone changes and I start speaking fast when I start talking about Flooring or anything that I love.
I was taking notes on what you were saying in this video, and is amazing that recently I had a similar experience with the mistake number 3. I had a nice online meeting with one possible client, and I actually made all the right questions which made him very excited with the idea of working with me. At the end of the meeting he mentioned "I'll send the contract to you with all the details tonight". Guess what? He didn't send it :)) So today morning I message him asking if he is still interested in my services as a video editor. He actually replies hours later, saying "Yes!" but now he is renegotiating the price that we had previously agreed upon.
Amazing Video As always! and about the importance of mastering your voice is sooo right.. this is one of the biggest reasons why i love watching your videos, :))
I used your 'this is my final reminder Email/ message' on one of my clients because they were ghosting me. As soon as I sent that message, I get a message back from them after an hour or so saying, we tried calling you but you didn't pick up. I checked my call logs and there was no history of them calling me, but I played along and said that there must be some sort of cross-connection. And they ended up taking the conversation further and starting the project finally! PS: To listen better and store information in your brain for longer duration, remove the filler words and keep the keywords
Yeah I feel like with the eagerness thing it may be easier to focus on building your empire and making friends who trust you because you're super helpful, rather than thinking about making another sale.
Hey Futur team. Constructive feedback: I really like the attention grabber you've started employing by compressing/equalizing the audio to briefly go into a higher frequency region. The one from 3:33 to 3:35 It catches my attention - every time. My request is: consider keeping the volume within a region comfortable to the ear. In lamen: that part was sharp and painful, having earbuds in. Please duck the vol. I hope this helps you in future video prod.
The lower tone voice and jazz DJ make me think about the song smooth operator. In seriousness, your feee content is priceless so curious about your another level course. I am no design artist. Will I get benefits from your classes?
Hey Chris, I’m mostly deal with in person clients, but either in person or over the phone, my biggest fear, is someone saying that they are the only person making decision, and I found out it’s not true after the fact. Is there a better way??
*great tips, i agree. but wont work on a quota driven environment which is all sales. the sense of urgency and bullying the client to sign or close, depends on if you can hit quota and also be able to make a living while doing it. Easier said than done. I'm a sales exec in tech.*
The biggest fear I have during a sale call is when the client already comes with a solution they are hell bent on. E.g I already imagined this logo will work for me, this is the best layout for a website I googled it. It really makes it hard to deconstruct their notions and get through.
My biggest financial mistake was being only 12 years ago during the 2008 financial crisis and nowhere near prepared enough to scoop up some cheap stocks and real estate maybe
My biggest fear during a business consultation is taking too long to get to the point with a client. Taking too long means I'm not efficiently qualifying my client, or I'm not effectively qualifying myself.
My biggest fear is insulting someone else’s work or vision if they ask for my opinion on what they are currently doing or what they have already created.
Horrible salespeople go in pitch mode ASAP. People don't care about the product/service, until they know: 1. Does the seller cares about my issue? 2. Can he/she help? 3. Can I trust him/her? The smalltalk/building rapport is BS; is the answer yes to the three questions, that's it
My strategy is to keep accumulating a big bag to take profits along the way. Also I will never sell a certain percentage of my XRP converting it to FIAT which is losing value by the minute and then gotta pay capital gains tax on the profits. I would also rather sell my other cryptos then my XRP. XRP over time will be a very high stable price and will try and earn passive income from it
Thats such a trap we all fell into when starting. If you believe you are really the best suited and client doesnt recognise it, either you need to improve your sales skills, or its not the right client for you. There is plenty of bad clients that you should just say NO to them, if your financials allow. When i got to here it was the biggest change for me.
@@kristjanbalzan5594 to expand on this, because it just came to mind when reading both comments. Another thing to consider, which I've just thought about for the first time. Is that you're assuming you're the best fit for them without actually asking questions to qualify or validate that assumption. So until they say yes or no, how can you be sure that you're the best fit person for their problem? And if they say no, then are you really the best person to solve their problem? Even if you still might be, then if they don't value solving their problem as much as you do. It is no longer your problem to be concerned about. Then you're free to solve other people's problems who share the same values as you do. Allowing you to actually provide what's best for all parties involved and cementing your value as a problem solver.
@@TheJoshShephard i made a comment after watching 1. point as it was late, actually Chris explains it later on with client type. You can be sure you the right fit if you understand all the requirements and scope of work that needs to be done, and you can deliver high quality stuff. Everything else is sales stuff. There are good and bad clients, good clients trust your expertise, pay well & on time without a need to micro-mange you, they know what they need in terms of the result. Bad clients waste your time, want to manage you, have you for pixel pusher, devalue your work and delay with payments. Run away, as it costs you other opportunities and time.
@@kristjanbalzan5594 I concur, but you can only really understand the client and their needs by asking them qualifying and clarifying questions. It's all part of the sales process! Sometimes prospective clients don't know what they actually need/want. So asking what they said back to them helps them and yourself conclude if things are the right fit. Asking questions are a great way to filter and set boundaries. Also a good way to establish trust and confidence in your expertise. If a client truly trusts and understands you. Everything will be as it should with clear continual communication. If a client doesn't trust you, you'll surely encounter someone who's bossy and costs you so much time. Knowing your value and knowing yourself will help you better understand and filter the two. Good clients know themselves, bad clients don't IMO. (Also I mentioned the assumption aspect in response to TPYN. Fearing no and assuming you're the best fit without asking questions shows a lack of knowing ones own value. It's sort of blind ambition at times. Which may also lead to over promising and under delivering. Missing deadlines or even avoiding the client. If a client still says no even after responding to all appropriate objections. Then the client is telling you they're not the right fit for your business) Thanks for commenting btw ♥️
Chris, how do you feel about designers/creatives charging for an initial sales call? I’ve heard of designers not even meeting anyone/prospects without charging a $100 consultation fee or something. I’ve thought about doing this but have decided it doesn’t sit well with me.
@@timothyryan9465 Haha you don't have to be surprised Mrs Lauren is really good and everyone loves genuine services,she helped me recover what I lost trying to trade on my own.
Gread advice! Now off to practice!
1. Don't ask enough/good questions -> Ask more open questions directed towards learning.
2. Ask questions but don't listen -> Listen and take notes. Then repeat answer.
3. Desire to close too early -> Avoid closing too early.
4. You have no filter -> Can you deliver value? Are the conditions right? Do they fit the target client?
5. Not using right tone of voice -> Be conscious of your talking speed. Create a comfortable atmosphere: late night FM DJ voice.
The timing on this one was Providential. I have a list of potential new clients to call today. The right frame of mind and approach are so important. God bless you!
Facts on facts! Prospective clients want to be heard and SEEN!!
The fifth one is a total game changer, considering you are able to control it every single time. I struggle with this one the most as I am not that consistent. But I must say, as one project goes after another, I feel the small improvements I make. And from time to time I even surprise myself with how well I control what clients perceive of our interaction. Practice makes best!
I really like the voice tip. I think I needed to hear that. Gravitas matters.
When Chris said "take me out on a date first", brought me to that point where i could see myself having cocky conversations just cuz i thought i was the professional in that situation, your analogies are so relatable and make us consider that being human is about forming connections and not just having our wills imposed on people
Thanks Chris this is so helpful .🔥🔥
Thank you so much
Thank You so much for this!
Before this video i didn't understand why i like to listen to you! It was your tone of voice!!! Thank you!!!
Thank you 🙏
thanks, looking forward to more "people skills" videos.
Learning to communicate and listen properly is a massive skill that most people underestimate. Controlling how to think, controlling the speed of how you talk and being fully aware of everything you're doing, from the tone of your voice to the speed of how you communicate to facial expression and body language.
It's easy to do it when you're thinking about it, but once you're on the spot or on a call/zoom your mind is in a million different places. To be able to control your thoughts, slow down, analyze and process information takes an immense amount of skill. Conquering your mind is the first step, once you do that, you'll have more confidence, and that in itself will play a big part in your sales call. It's hard, but anything good doesn't come easy. This is something I struggle with personally and cringe at myself daily, but every day is another step! Creating goals and attacking them with a sense of urgency is the way to go.
The value you bring in a 7 minutes video is insane, thanks man
Thank you, Chris.
Will relate my victory story to you soon!
As always, thank you for the value you offer for free! Thank you!
My pleasure!
Thank you
Hi Chris! Another set of useful tips. I have personally been in the situation of trying to close too early, and learnt this the hard way, so I can completely vouch for exhibiting patience and filtering who you would like to work with. Defining an ideal client and taking on cases matching (or close to) them makes work a lot more fun.
Looking forward to more videos from you.
2023 will be my year.
Get it.
Hey Chris, big fan! Appreciate all the tips and insights. For #5, what has worked for me is to mirror the energy the person in front of me has. Sometimes people are more fast paced and lose focus/attention/interested if you speak too slow, so speeding it up a bit can help. Most times I would say people prefer a slower and more calm speech, but it really comes down to observing the individual's body language and speech pattern, and adjusting accordingly.
Yes that works for me too
Awesome practical piece of advice Chris! Thanks so much 🙏🏻❤️💥
Thank you for very good tips
Hey congrats on all the awards. It’s always nice to get recognized. Thx for the great content.
Number 5 is great accomplishment if you can do that, can’t wait to practice. I always get so excited and my tone changes and I start speaking fast when I start talking about Flooring or anything that I love.
You can do it!
I was taking notes on what you were saying in this video, and is amazing that recently I had a similar experience with the mistake number 3.
I had a nice online meeting with one possible client, and I actually made all the right questions which made him very excited with the idea of working with me. At the end of the meeting he mentioned "I'll send the contract to you with all the details tonight".
Guess what? He didn't send it :))
So today morning I message him asking if he is still interested in my services as a video editor. He actually replies hours later, saying "Yes!" but now he is renegotiating the price that we had previously agreed upon.
Amazing Video As always! and about the importance of mastering your voice is sooo right..
this is one of the biggest reasons why i love watching your videos, :))
Thanks for making these videos! This has been incredibly helpful for me 🙏
Glad it was helpful!
Love all of these. I feel like I could really benefit from slowing down and working on my tone. Value as always 🔥
Thanks for these amazing tips Chris, really appreciate your effort:)
I used your 'this is my final reminder Email/ message' on one of my clients because they were ghosting me. As soon as I sent that message, I get a message back from them after an hour or so saying, we tried calling you but you didn't pick up. I checked my call logs and there was no history of them calling me, but I played along and said that there must be some sort of cross-connection. And they ended up taking the conversation further and starting the project finally!
PS: To listen better and store information in your brain for longer duration, remove the filler words and keep the keywords
Well done
Great video. you've reminded me of what someone once said ❤ Being rich is having money; being wealthy is having time
Master Do.
My biggest fear is my stutter.
I can't thank you and your team enough for sharing this and all the other content.
-Bad Moon Edibles
This is FIREEEEE!!! 🤘🏻
Yeah I feel like with the eagerness thing it may be easier to focus on building your empire and making friends who trust you because you're super helpful, rather than thinking about making another sale.
Great info..thanks
Love it, put on some Jeff Lorber
who?
Thank you for sharing! Have you ever thought about sharing good contracts for freelance designers?
Yes. We have the legal kit. Go to the www.theFutur.com for more.
Another great video
Thanks again!
Hey Futur team.
Constructive feedback:
I really like the attention grabber you've started employing by compressing/equalizing the audio to briefly go into a higher frequency region.
The one from 3:33 to 3:35
It catches my attention - every time.
My request is: consider keeping the volume within a region comfortable to the ear.
In lamen: that part was sharp and painful, having earbuds in. Please duck the vol.
I hope this helps you in future video prod.
Thank you for the feedback
my pleasure
I don't really have any fears about sales call, what i'm the most inconfortable with is not to be over-eager because i love what i do
whoever wants a little less has the upper hand in negotiations.
Great 🎉
The lower tone voice and jazz DJ make me think about the song smooth operator. In seriousness, your feee content is priceless so curious about your another level course. I am no design artist. Will I get benefits from your classes?
Sade. Classic.
Which classes are you considering?
Hey Chris,
I’m mostly deal with in person clients, but either in person or over the phone, my biggest fear, is someone saying that they are the only person making decision, and I found out it’s not true after the fact.
Is there a better way??
*great tips, i agree. but wont work on a quota driven environment which is all sales. the sense of urgency and bullying the client to sign or close, depends on if you can hit quota and also be able to make a living while doing it. Easier said than done. I'm a sales exec in tech.*
Uncle Chris here Again with ANOTHER ONE. ( in DJ khaled Voice )
Haha
My biggest fear on a sales call is being awkward and quoting work way under what clients are willing and able to pay.
Need more info input on the AMGp25R Amazon planned this for years and this way we can conquer the recession,
my biggest fear of a sales call is the... well... sales call 😂
haha. let's make it easier.
The biggest fear I have during a sale call is when the client already comes with a solution they are hell bent on. E.g I already imagined this logo will work for me, this is the best layout for a website I googled it. It really makes it hard to deconstruct their notions and get through.
My biggest financial mistake was being only 12 years ago during the 2008 financial crisis and nowhere near prepared enough to scoop up some cheap stocks and real estate maybe
My biggest fear during a business consultation is taking too long to get to the point with a client.
Taking too long means I'm not efficiently qualifying my client, or I'm not effectively qualifying myself.
One thing I learnt with sells is that once you get good in sells you also get good at getting dates 😂.. weird but it's true
haha. you are selling or being sold. in every aspect of life.
So Chris when are you hiring me?😂 As your cook
Haha
My biggest fear is insulting someone else’s work or vision if they ask for my opinion on what they are currently doing or what they have already created.
Horrible salespeople go in pitch mode ASAP.
People don't care about the product/service, until they know:
1. Does the seller cares about my issue?
2. Can he/she help?
3. Can I trust him/her?
The smalltalk/building rapport is BS; is the answer yes to the three questions, that's it
I am tensed if the client is interested in my approach or not
My biggest fear for 'sales call's is I can't see their body language to see if were on the same page. 55% of communications is done with the eyes.
for 20 years, I did sales call on a speaker phone. if you learn to listen to tone of voice, you will have more than enough.
@@thefutur I do believe that is plausible, but nothing like sharing a smile though. ;)
My strategy is to keep accumulating a big bag to take profits along the way. Also I will never sell a certain percentage of my XRP converting it to FIAT which is losing value by the minute and then gotta pay capital gains tax on the profits. I would also rather sell my other cryptos then my XRP. XRP over time will be a very high stable price and will try and earn passive income from it
My biggest fear asking the right questions & when it comes to asking for money how to ask for it confidently. Facing the objections in a right way.
we have a bunch of videos w/ role-plays that cover this.
My biggest fear is being told no when I believe I am qualified or even best suited to provide services for a client.
Thats such a trap we all fell into when starting. If you believe you are really the best suited and client doesnt recognise it, either you need to improve your sales skills, or its not the right client for you. There is plenty of bad clients that you should just say NO to them, if your financials allow. When i got to here it was the biggest change for me.
@@kristjanbalzan5594 to expand on this, because it just came to mind when reading both comments.
Another thing to consider, which I've just thought about for the first time. Is that you're assuming you're the best fit for them without actually asking questions to qualify or validate that assumption.
So until they say yes or no, how can you be sure that you're the best fit person for their problem? And if they say no, then are you really the best person to solve their problem?
Even if you still might be, then if they don't value solving their problem as much as you do.
It is no longer your problem to be concerned about.
Then you're free to solve other people's problems who share the same values as you do.
Allowing you to actually provide what's best for all parties involved and cementing your value as a problem solver.
@@TheJoshShephard i made a comment after watching 1. point as it was late, actually Chris explains it later on with client type.
You can be sure you the right fit if you understand all the requirements and scope of work that needs to be done, and you can deliver high quality stuff. Everything else is sales stuff.
There are good and bad clients, good clients trust your expertise, pay well & on time without a need to micro-mange you, they know what they need in terms of the result.
Bad clients waste your time, want to manage you, have you for pixel pusher, devalue your work and delay with payments.
Run away, as it costs you other opportunities and time.
@@kristjanbalzan5594 I concur, but you can only really understand the client and their needs by asking them qualifying and clarifying questions. It's all part of the sales process!
Sometimes prospective clients don't know what they actually need/want. So asking what they said back to them helps them and yourself conclude if things are the right fit.
Asking questions are a great way to filter and set boundaries. Also a good way to establish trust and confidence in your expertise.
If a client truly trusts and understands you. Everything will be as it should with clear continual communication.
If a client doesn't trust you, you'll surely encounter someone who's bossy and costs you so much time.
Knowing your value and knowing yourself will help you better understand and filter the two.
Good clients know themselves, bad clients don't IMO.
(Also I mentioned the assumption aspect in response to TPYN. Fearing no and assuming you're the best fit without asking questions shows a lack of knowing ones own value. It's sort of blind ambition at times. Which may also lead to over promising and under delivering. Missing deadlines or even avoiding the client.
If a client still says no even after responding to all appropriate objections. Then the client is telling you they're not the right fit for your business)
Thanks for commenting btw ♥️
My biggest fear is not being able to present myself well. They'll think I'm an idiot.
Chris, how do you feel about designers/creatives charging for an initial sales call? I’ve heard of designers not even meeting anyone/prospects without charging a $100 consultation fee or something. I’ve thought about doing this but have decided it doesn’t sit well with me.
My fear is stuttering during the calls
It would be nice to have $2,000 stimulus check for l people with social security disabilities so we can invest as well 😔
You're so correct! Save, invest and spend for necessities and a few luxuries relatives to on's total assets ratio.
This must be an investment with Mrs Lauren James
@@emmamartinezs5046 I'm just shocked you mentioned Expert Lauren James thought am the only one trading with her
@@timothyryan9465 Haha you don't have to be surprised Mrs Lauren is really good and everyone loves genuine services,she helped me recover what I lost trying to trade on my own.
I invested in both stock and Cry ptő but I'm doing much better on Cry ptő with the favourable market price
Fear of rejected