Dear Brompton Headquarters: If it were not for Brian's channel and several others, I wouldn't have purchased our two M6L's Bromptons in 2021. I just recently purchased two T-lines because of my love for everything they provide on a daily basis. Two new M6L's in 2021 and two T-lines a few months ago, hmmm let me see.....do the math! To deny Brian one to three hundred dollars after all that he's represented to your company just isn't fair. Memo: PR department, reconvene Monday morning.
The old excuse of not registering it, they already have it registered in the shop. Another loophole to save them some cash. And stress excuses that don't make much difference in stresses at all. Hold your hands up and admit a joint wasnt as strong as it should be and put it right. I wonder how many Bromptons have been sold due to this youtube site. I was wanting one myself, but I think I'll give it a miss now , due to after sales treatment here. Shockingly disgraceful
I only ride 20" folding bikes and broke frames at the seat post and also at the steering stem because I have heavy loads on it. When it happened to quite a new frame I looked around for somebody to weld it. It was that expensive that I bought myself a gassless weldingmachine. They are quit cheap and if you practice a bit you can do it too. And if it works again you feel like you are on top of the mountain because you fixed it yourself, as I do with everything on my bike(s). I also build my own strong wheels with 36 12G spokes at my rear wheel, so I can transport anything I want. And if I would ever buy a Brompton it would be secondhand, black, with broken wheels. Black is an easy color to paint broken spots for instance or to add other spare parts which you can spray black. And by the way you feel helpless, as I can understand, because you cannot do anything about it. But with a welding machine you can 😊 I even reinforced my frame at the seatpost where it broke, so it will never brake again. Hope this will help you 😊
I'm interested in buying a Brompton T-LIne. I went to the Brompton Junction store here in NYC and asked about their warranty. I was told that I could not change a thing, not the seat, not a light, nothing, or I would void the warranty. The repair shop was empty and no work was being done. I got the overt impression that the Brompton Junction stores are retail only. They sell product. Once you buy it, it's yours. They will not fix anything unless you pay for it. Leaves a sour note in my mouth. I've heard of other Brompton owners who've had the same experience. Btw, have you checked out the Burke 20? It's been around for a while. It's full titanium. There's not much info about them but they look promising? I suppose that the devil is in the details and it's all about the fold... oh, and at 14:40, you ARE special !!! You deserve the very best !!!
I appreciate the kind words. Yes, I’m finding out the Devil is in the details when it comes to buying anything…. Especially an expensive folding bike..
Don't buy a T-Line - riddled with recalls and mfg issues. I had one, rode it for a month, hated it and sold it. I now ride a custom P-line - I'm sure it isn't covered by warranty but that is OK with me.
@@cwankeny002 Thanks. I heard about one recall but I thought it was minor, like the handlebars twisting out of alignment? Not sure. It there a thread somewhere where I can read about the T-Line's mfg issues? I would be pissed paying this kind of money and problems happening.
@@davidhunternyc1 I am the Chuck at Freedom Folding Bikes and have been a Brompton dealer for 15 years. Trust me on this one. If you want a bike that creaks and groans under hard pedaling then be my guest but so far I have not seen a T-Line bike come through my shop - and I've seen/sold a good number of them - that doesn't creak and groan. I was ready to throw mine in the creek after a month. As an engineer by training I have an educated guess as to why this happens. I won't get into it here but if I'm right it isn't something that can be fixed long term. The fix Brompton recommends is more grease and the flex points, which lends credence to my theory of why it happens to begin with. For me the fix is to stick with the P-line. It's light enough. I converted mine to a 5-speed so I get a better climbing gear (I have a 54T front chainring) and a better shifter. The stock 4-speed shifter never felt precise or fast. The new 5-speed shifter I installed is both.
If you have been responsible for only one Brompton sale - and commonsense says it is more than that - they should have done the decent thing, warranty or not. I'm British and it is a British firm and I feel like we let you down here Brian.
Thanks for saying that…. It’s Ok.. it’s all good. I was planning on buying another bike anyway, I just wish they weren’t so rigid with their warranty rules..
Well, bummer, but understandable from Bromoton's pov. So, on the positive side, you had lots of good times on the Brompton. I guess in the course of time another rear triangle will materialise.
@@ibikeunfolded It is an "Extended Warrenty" you are Signing up for, so it is your free will which decides, if you want that? If not it is an ordinary Warrenty only! And honestly, by not "wasting time" by doing it, you may - hardly complain about it!!! Finn. Denmark
Hey Brompton - come on - people like this guy help build your brand - $300 would make us feel warm - it’s not right to make this call - at least help out as a gesture
I thought that the FTC has determined that consumers do not have to register a product or fill out a warranty card in order for a "full" warranty to be valid? Any attorneys out there?
@@ibikeunfoldedif they are openly selling in the US (e.g.n it's not a grey market import) and they are using public Ts and C's then I wouldn't understand why they aren't covered by the FTC.
Sorry for your loss, but you can buy a new "Titanium Triangle" from China or Korea for I suppose near the same price as an original? Also with a bracket for a Disc Brake, if wanting to go all in? Finn. Denmark
@@ibikeunfolded I have just seen a man demonstrating huge jumps on his Brompton, and I admit I wouldn't try anything like that, though I have a long Scate-board Track in my near vicinity! Finn
There are now many companies, mainly based in Asia (Singapore, Taiwan...) that make legal copies of the Brompton bicycles, with lots of innovative accessories (it seems that the patents are now in the public domain). And they are better in terms of customer service.
Started watching you and I find you entertaining and informative.you were very honest with Brompton and it’s unfortunate they did not cover you but you showed them how good their product is,this only shows they may have a weak link that could they could improve on,maybe you can approach them again on being some customer that only make their product better.word gets around when companies work with good customers
Frankly - I am sat in London right now watching this video. I have just purchased a second hand 12 year old raw laquer Brommie to take home to southern Europe in the next week or so… all of no consequence… Upon the strength of what I have just watched I believe that Brompton should reconsider their decision on this claim and supply said part and pay labour cost - AND nothing! To do with being a content creator, but rather a valid and reasonable case. If you we watching: come on Brompton- step up!
Apparently the cobbled roads of the UK are smooth and flat. Sounds like the warranty rules cover Brompton better than Brompton bikes and rowners. I get the folding size appeal of Brompton but the proprietary parts scarecme. Sticking w my Tern for now.
And rainy environment despite that they claim Singapore rainy environment is the reason brompton rust so easy and therefore all rust is normal even if it’s a month from brand new and not protected under warranryv
@@52blackshadow folds very neatly. The biggest attraction is the network of people. Which is why this doesn’t make any sense. The rear frame actual cost to brompton is a fraction of the customer cost. Brompton is nothing without its customers who are there salesman. No one saw a paid advert on gcn or ig or other UA-camrs and thought I must buy one. Usually it’s a friend or friend friend that expose the brompton experience or culture. So it makes sense for them to maintain that more than anything with good will because some clones are just as good or better but they have no established network. Maybe it doesn’t matter. Perhaps cycling itself will erode over the next generation or so.
Seems so petty of Brompton. I have a C-Line and CHPT 3 and was considering purchasing a T-Line but don't think I will now. By the way, I wanted to add that you were instrumental in my deciding to purchase Brompton bike because I initially had he same concern about the reliability of small foldable bikes.
100% agree with you, Brian! A rear wheel triangle replacement by Brompton = a measly $300 for them, but that small gesture of appreciation and goodwill for your Brompton enthusiasm and continued spread of Brompton positivity = PRICELESS! Oh well.. capitalism can be so short-sighted. Oh, and don't forget to register your next B. ;-)
I love Brompton too. I have 3 Brompton at home and pull a trailer, once in a while, with dog in it. I am surprised to know that it could break the triangle 😮 I will think of it for future and look for another folding bike to pull the trailer (just in case). Thank you Brian for your videos 🫶🏼
Try one of the clones from Taiwan for another folder, in the future. They are arguably just as high quality as the Bromton. Remember--Taiwan based bicycles, a few years ago, were rated the best manufactured bikes in the world. These new folding bikes are less money and have many if not most features that are interchangeable with Bromtons. Watch the videos I've mentioned in a few of your other videos. You will be impressed. Aliexpress has a few of those bikes avaliable.
Do a watch before you buy video outlining the warranty and “read the fine print”. Thanks for the video and definitely rethinking purchasing one. Keep up the honest feedback and content!
Thats ashame Brian, I follow your channel, and you proved in your content(s) that the Brompton is as tough as they come. Due to your channel, Im considering of getting a brompton! I'm sure Im not the only one. Sad, that Brompton doesn't see your channels marketing power. Whats 300 or so dollars, if you can potentially sell 10,000+ units.
I’m not claiming to be an advertisement guru by no stretch of the imagination however, I just think Brompton should like people pushing the limits to show how strong the bike is and to take feedback on improving frame reinforcements for future frames.
They could not admit fault but donate the part which doesn’t cost them 300 out of “good faith” and just inspect the old part to see how they can improve it. It’s really the cheapest type of marketing. Just recently all the ads I see is bromptons in a skate park and jumping off stairs and giving the illusion of this robust frame. It’s weird to show that and you’re not doing that sort of abuse.
Hi, I can understand you perfectly. A long time ago Brompton was really different for a lot of bicycle companies. I was talking about Andrew Ritchie times and his first factory. Now is growing and growing, creating new models, winning every year more and more money…. I don’t like his new business philosophy.
Dear Brompton: this place is a little ...funny. A pack of wild dogs could use a pothole in any American city as an all-day drinking bowl. Our politicians don't like paying for boring, useful things like "infrastructure". Please help, and maybe manufacture a ruggedized version of your classic bike -- otherwise, pull the ramrod out of your hindquarters and honor your guarantee, especially when the "undue strain" on the bike is all pulled weight, and not suspension weight.
If it were a Chinese company they would have probably sent you a whole new bike. This legal jargon is completely foreign to the Chinese business market. Western companies are declining fast.
Good comment. The T&C's (including it being incumbent on the purchaser to go through a pointless registration process) are weighted so much in the manufacturer's favour that they can, basically, refuse ANY claim if they choose.
...But if you break your neck riding a Chinese bike, then the medical bills are on you. At least you can sue Brompton, it's not a ghost company that'll disappear into thin air 🤔
Hi Brian, I'm Italian, I follow very much your blog and appreciate it!I have done with my Brompton over 130000 km, I like the bike as much as you do.BUT it is not devoid of faults in my opinion, such as the way the seat post is locked (you never know when is time to send it to authorized service and stop tightening the nut, something you can't do yourself, or when the rear triangle start wobbling sideways, same solution, expensive and a pain in the*anyway). Well, if I had to imagine the most idiot marketing decision,I could not find any better than the one Brompton has taken. Kind regards Luca
You ride it like you stole it, so it is wear and "tear" (get it ). You could get a kinetics rear triangle and run better gearing which greatly improves the bike, but thats almost the cost of another bike (but at least it wont break ).
Hey Brian I am so annoyed that Brompton "cycle royalty" don't see fit to at least send you a rear triangle I mean to say you eat sleep talk train and work the Brompton name in to everything you do, holy shit man you got me interested in Brompton, mate you are like a factory pilot for Brompton, this is like so so sad maybe they don't get enough money of people but shafting loyal Brompton fanatics is sad, hope you are well my good friend, if they are worth their salt they will sort you out
I think there is a certain irony to your case (I own 2 Bromptons myself). If you were not a UA-camr, hardly any of the information you volunteer as a public person, would be known to Brompton company. If the technicality of not registering, this does not fix the weakness of the part. You are one of the toughest guys on bikes, no sugar coating, they should provide you Bromptons for fred to test, abuse and feedback.
Let me see if I’ve got this right ,Chuck at freedom folding bike , and Zizzo forte have excellent product , and customer service . You’ll have to get a Zizzo Forte sticker and put it on the Brompton . It seems as though Brompton cut off their nose despite their face .This experience you have had with Brompton will definitely steer my future purchase . Thanks for heads up . Thank you for your hands on experience and insight . ✌️😎
I don’t ride that bike because it’s kind of a collectors bike… plus I need to get an extended seat post and I need to change gearing so I can go faster..
My Girlfriend wanted to buy The Bromton bike (similar like yours) since we have lots of things going especially busy schedules. Now after this Video definite we change our minds thank you for it. Of course it make sense to register bisides that things happen we all fall in forgeting especially in America:) Anyway Love the tune =Bad Company :)
Hi Brian. I know how much you LOVE ❤ your Brommy. So sorry that Brompton denied your warranty. If you do decide to get a brand New Brommy don't forget to register it.
Brian - I have a brompton SL6, modded with genuine labour and parts to a M bar with new stem to boot with all the cabbling with the 5 year frame warranty from 2021. I am very disappointed to hear of this and the only guarantee they are offering is simply to disappoint. You have used you bike as you should without misuse and I feel they have just made a reason to not honour their 5 year scheme it appears. I think after watching this I will switch to another brand who will uphold a genuine warranty without hassle. Please do complain and appeal. I feel very strongly about this and may even write to Brompton as I am very disappointed at their response. You are essentially growing the brand with your videos and work so that should be respected and in my book you are still in warranty as long as you have the original receipt. Perhaps, register it as you are still within warranty and claim under warranty again! Honestly bro - I am not happy! Ride well and be safe! 🚲
No, it’s ok really. It’s my fault anyway as I forgot to register the bike. Stress testing bikes is what I like doing.. manufacturers, at least most of them, don’t like someone using the bike beyond its stated capabilities.
First I was surprised seeing what happened to the frame of your bike and now I'm much more surprised how they (mis)managed the problem. Why just not saying: it's not covered but we're grateful for all you've done to our brand and sending the part at our cost???
Greetings from the Russian cyclist! Thank you for making such a video! On the one hand, it is very strange that such a well-known and rich company as Brompton refused to guarantee you, on the other hand, this is capitalism! Do you understand? Some little-known Chinese company may send you something for free if you bought something from them and it broke, but any large company will send you away! Unfortunately, that's how it works and yours (for example) Samsung smartphone dies the day after the end of the warranty. And the company will say, "oh dude, we're really sorry, sorry, but there's nothing we can do to help you." In any case, I wish you good luck!
Brian, I very much like this balanced approach of yours. It makes for quite a contrast to that almost universal pov "I use it and if anything goes wrong I get it replaced for free because I am the customer".
Providing Brompton with your video about the failure probably wasn't the smartest move. You were pretty open about how the bike had been used and probably provided Brompton with all the reasons they needed for denying a warranty claim.
I’m curious,is the bike not worth repairing? Why replace the bike over a $300 at most part? I would think that rear triangle replacement would make great content for this channel.
I think you underestimate the stress the trailer puts on the rear frame, that long arm has a lot of leverage. As for the rear frame, the price seems suprisingly decent as far as brompton prices go!
I know the stress levels the trailer can put on the frame… like I said in the video..”I rarely used that trailer so that’s not a factor.” Yes, the price for the triangle is reasonable so I will probably get the bike fixed at some point.😁👍
Anyone buying foldy bikes for the first time, watch out for fakes, do research. There is A LOT of them, (especially Strida bikes). Otherwise forget about warranties. You won't even be able to sue the company, if something serious happens, say, frame splits in two, while riding.
Hi Brian, it could be that wrong person at Brompton looked at your claim. I would not be surprised if other staff at Brompton would have a different opinion(in your favour). Thank you for all your uploads. Cheers from the Netherlands (-:
My local roads in Poole in the uk are bad , the government are banging on about the environment and getting people cycling but these roads damage our bikes , perhaps they should pay for a replacement 🙄👊🏻
Yeah I can understand why they didn't approve it also. Touring on a Brompton is WAY beyond any use that a Brompton is meant for. They are OUTSTANDING in multi mode travel/commute and nothing even comes close. The only thing that does a better job is living closer to work so you can ride a bike the entire way. That being said, a trailer is part of the weight the bike can handle? That really doesn't make much sense, and that was just what Brompton really needed to deny the claim... along with the warranty not being registered. If you went by the "use" policy of any bike, it would never be used.
Bro, read between the lines. It's not covered under warranty but they *suggest you apply for the affiliate program which would put you in touch with marketing* -- you know, the group who could green light non-warranty repairs for, say, a UA-cam who helps the brand.
From one perspective, if they say frame coverage is 2yrs unregistered or 7yrs registered and then cover your unregistered bike past 2yrs, then by rights they would be expected to cover every else's unregistered bike frame. I expect companies to treat you the same way they would treat me, regardless of whether or not either of us has a yt channel. So...when you get a new bike, register it on the Brompton site. Which is what I will do when I save up for their 12spd electric. 😉 Which we cannot afford now. Which brings up a question on a bike we might be able to afford...do you have any thoughts on the zizzo eforte? 🙄
Yes, I will Register my next Brompton for sure.. I may have the memory of a goldfish, but I won’t forget that. As far as the forte, yes the 2023 forte is one heck of a folding bike for the price. Mine is setting right across from me as I type this. I’m going to take it out and go get some food in a few minutes..
@@ibikeunfolded Have you had a chance to try the electric eForte? Looking at ebikes bcs of a torn knee meniscus which sometimes flairs, so the option of pedal assist would allow me to cycle on bad knee days... edited for typos
I get the feeling that Brompton UK is a lot better than other Brompton located in other countries. Here in Singapore there was a case where the carbon fork got hit by a stone from a passing car and the hmm…and ahhh…but this and that…not sure if it’s covered under warranty etc and finally replaced it foc… there were no scratches on the carbon fork just a hit from a stone/pebble/granite chip.
As a Dane, who has changed most parts on my 2019 Superlight to titanium, I hardly expect to be able to make a Complaint if anything brakes! I did take the first, Free Service after the buy (paid for by the buy), and got my crank changed to titanium with ceramic balls during that. And since then I have changed most loose parts, seat post, handlebar, discs, all bolts and nuts, axle in front, to titanium and carbon, so it is weighing below 9 kilo and still with mudguards, as a "Rainy Dane"! Honestly, as an old bike-builder I hardly expect anything to break, as most looks very solid and well made, and I hardly give it any challenges when riding, and not that much use anyway (The solderings on its frame looks near perfect!)! It is hard to ride on the small wheels and its Prime use is Transport as folded! Finn. Denmark
So, Brian, why not bite the bullet and buy the rear triangle to get your Brompton back on the road? Why wait to buy a new Brompton when you've said this Brompton holds sentimental value for you?
In Singapore a Brommie is around 5000 dollars, less than half thatt buys a Royale which is a nice folder - Brommie way too expensive and Singapore has a LOT of folding bikes
I honestly think you shouldn‘t have gotten treated better then any other customer. However it includes using your videos as evidence to decline any claim.
If they don't change their minds and offer you a free replacement or fix I will be disappointed in Brompton. Come on Brompton this guy has been good to you!
I don't get all the hate. Warranty doesn't cover it. And they clearly said to try contacting their marketing department which is obviously different from their warranty claims team. Ok, maybe the warranty team could have forwarded the request, but that's a minor point …
I don't get all the Brompton love. The warranty doesn't cover what? Are they denying Brian warranty coverage because he didn't fill out a form, which I question the legality of, or how he road this bike? Perhaps both? I am old. All we had "back-in-the-day" were steel frame bikes. I beat the shit out of mine and never had a frame failure. Brian's Brompton is also a steel frame bike. It is a road bike. Regardless of "road conditions" or how it is being ridden on said road, it should stand up. It's not like he is mountain biking with it and doing huge drops lol. I can understand things like bent rims, etc. But frame failure? That's not good. All the bikes I have owned in the past three decades have had aluminum frames. I have damaged those. A steel frame bike? Never. I read Brompton's response to Brian's inquiry. It seems to me that they would have not his fixed bike even if it had fallen into the so-called warranty period. Basically, Brian is not getting warranty coverage because he has featured the Brompton on this site. People have purchased Bromptons due to Brian's posts. If I were him, I would not show or talk about any of Brompton's products again.
"competition " voidd the warrenty. What about the Brompton World Championships? Does the company track participants so they can deny warrenty claims?
I think the BWC is an official Brompton event! So keeping the list of Participants would be an easy thing for preventing Claims 😁! Finn. Denmark
Dear Brompton Headquarters: If it were not for Brian's channel and several others, I wouldn't have purchased our two M6L's Bromptons
in 2021. I just recently purchased two T-lines because of my love for everything they provide on a daily basis. Two new M6L's in 2021
and two T-lines a few months ago, hmmm let me see.....do the math! To deny Brian one to three hundred dollars after all that he's
represented to your company just isn't fair. Memo: PR department, reconvene Monday morning.
They were referred to the affiliate team for that reason. I can't blame the warranty for wanting to keep their job and following the rules
The old excuse of not registering it, they already have it registered in the shop.
Another loophole to save them some cash.
And stress excuses that don't make much difference in stresses at all.
Hold your hands up and admit a joint wasnt as strong as it should be and put it right.
I wonder how many Bromptons have been sold due to this youtube site.
I was wanting one myself, but I think I'll give it a miss now , due to after sales treatment here.
Shockingly disgraceful
Same here
I bought a new Brompton because of you. Thanks man ✌️
I appreciate you. 🙏 thanks
I only ride 20" folding bikes and broke frames at the seat post and also at the steering stem because I have heavy loads on it. When it happened to quite a new frame I looked around for somebody to weld it. It was that expensive that I bought myself a gassless weldingmachine. They are quit cheap and if you practice a bit you can do it too. And if it works again you feel like you are on top of the mountain because you fixed it yourself, as I do with everything on my bike(s). I also build my own strong wheels with 36 12G spokes at my rear wheel, so I can transport anything I want. And if I would ever buy a Brompton it would be secondhand, black, with broken wheels. Black is an easy color to paint broken spots for instance or to add other spare parts which you can spray black.
And by the way you feel helpless, as I can understand, because you cannot do anything about it. But with a welding machine you can 😊 I even reinforced my frame at the seatpost where it broke, so it will never brake again. Hope this will help you 😊
I'm interested in buying a Brompton T-LIne. I went to the Brompton Junction store here in NYC and asked about their warranty. I was told that I could not change a thing, not the seat, not a light, nothing, or I would void the warranty. The repair shop was empty and no work was being done. I got the overt impression that the Brompton Junction stores are retail only. They sell product. Once you buy it, it's yours. They will not fix anything unless you pay for it. Leaves a sour note in my mouth. I've heard of other Brompton owners who've had the same experience. Btw, have you checked out the Burke 20? It's been around for a while. It's full titanium. There's not much info about them but they look promising? I suppose that the devil is in the details and it's all about the fold... oh, and at 14:40, you ARE special !!! You deserve the very best !!!
I appreciate the kind words. Yes, I’m finding out the Devil is in the details when it comes to buying anything…. Especially an expensive folding bike..
Don't buy a T-Line - riddled with recalls and mfg issues. I had one, rode it for a month, hated it and sold it. I now ride a custom P-line - I'm sure it isn't covered by warranty but that is OK with me.
@@cwankeny002 Thanks. I heard about one recall but I thought it was minor, like the handlebars twisting out of alignment? Not sure. It there a thread somewhere where I can read about the T-Line's mfg issues? I would be pissed paying this kind of money and problems happening.
@@davidhunternyc1 I am the Chuck at Freedom Folding Bikes and have been a Brompton dealer for 15 years. Trust me on this one. If you want a bike that creaks and groans under hard pedaling then be my guest but so far I have not seen a T-Line bike come through my shop - and I've seen/sold a good number of them - that doesn't creak and groan. I was ready to throw mine in the creek after a month. As an engineer by training I have an educated guess as to why this happens. I won't get into it here but if I'm right it isn't something that can be fixed long term. The fix Brompton recommends is more grease and the flex points, which lends credence to my theory of why it happens to begin with. For me the fix is to stick with the P-line. It's light enough. I converted mine to a 5-speed so I get a better climbing gear (I have a 54T front chainring) and a better shifter. The stock 4-speed shifter never felt precise or fast. The new 5-speed shifter I installed is both.
What? Can't change the ass-killing saddle that comes with it?
If you have been responsible for only one Brompton sale - and commonsense says it is more than that - they should have done the decent thing, warranty or not. I'm British and it is a British firm and I feel like we let you down here Brian.
Thanks for saying that…. It’s Ok.. it’s all good. I was planning on buying another bike anyway, I just wish they weren’t so rigid with their warranty rules..
Well, bummer, but understandable from Bromoton's pov. So, on the positive side, you had lots of good times on the Brompton. I guess in the course of time another rear triangle will materialise.
@@ibikeunfolded It is an "Extended Warrenty" you are Signing up for, so it is your free will which decides, if you want that? If not it is an ordinary Warrenty only! And honestly, by not "wasting time" by doing it, you may - hardly complain about it!!! Finn. Denmark
Dash it all, it's just not cricket old chap! (American pathetic attempt at sound ing British)
Hey Brompton - come on - people like this guy help build your brand - $300 would make us feel warm - it’s not right to make this call - at least help out as a gesture
I thought that the FTC has determined that consumers do not have to register a product or fill out a warranty card in order for a "full" warranty to be valid? Any attorneys out there?
Interesting but would ftc rules apply to overseas companies?
@@johndope7980 Well, I was wondering the same thing lol. But, I would think they have to follow the laws of the countries they are doing business in.
Probably not.
@@ibikeunfolded Maybe. BMW has a line of bicycles. 😁
@@ibikeunfoldedif they are openly selling in the US (e.g.n it's not a grey market import) and they are using public Ts and C's then I wouldn't understand why they aren't covered by the FTC.
It would be interesting to hear what Radicaldesign have to say about their chubby trailer and Brompton warranties ?
Sorry for your loss, but you can buy a new "Titanium Triangle" from China or Korea for I suppose near the same price as an original? Also with a bracket for a Disc Brake, if wanting to go all in? Finn. Denmark
Womp womp. In our experience they’re very skittish about people doing things out of bounds with the Brompton unless your name is Bear Grylls :)
I kinda figured…. It’s the best and most solid folding bike I’ve ridden…..makes you want to push the boundaries….unfortunately.
@@ibikeunfolded I have just seen a man demonstrating huge jumps on his Brompton, and I admit I wouldn't try anything like that, though I have a long Scate-board Track in my near vicinity! Finn
There are now many companies, mainly based in Asia (Singapore, Taiwan...) that make legal copies of the Brompton bicycles, with lots of innovative accessories (it seems that the patents are now in the public domain). And they are better in terms of customer service.
Do any of those ship to the US?
@@jonathanguerrero4994 I guess they do. Search for "tri fold bicycle" on Google. Prices are competitive, I found one for 650$ (LitePro brand).
@@jonathanguerrero4994just search Brompton clone. I never realized patents expired and they were legal.
@@jonathanguerrero4994 I guess they do. Google tri fold bicycle.
Started watching you and I find you entertaining and informative.you were very honest with Brompton and it’s unfortunate they did not cover you but you showed them how good their product is,this only shows they may have a weak link that could they could improve on,maybe you can approach them again on being some customer that only make their product better.word gets around when companies work with good customers
Frankly - I am sat in London right now watching this video. I have just purchased a second hand 12 year old raw laquer Brommie to take home to southern Europe in the next week or so… all of no consequence…
Upon the strength of what I have just watched I believe that Brompton should reconsider their decision on this claim and supply said part and pay labour cost - AND nothing! To do with being a content creator, but rather a valid and reasonable case. If you we watching: come on Brompton- step up!
It’s all good. I bought another one…. 👍😁
@@ibikeunfolded great! What model???
Apparently the cobbled roads of the UK are smooth and flat. Sounds like the warranty rules cover Brompton better than Brompton bikes and rowners. I get the folding size appeal of Brompton but the proprietary parts scarecme. Sticking w my Tern for now.
Yeah , Brompton should be reminded of the Rod Stewart Ferrari potholes BBC story. Just a pity he doesn't ride a Brompton 😞
And rainy environment despite that they claim Singapore rainy environment is the reason brompton rust so easy and therefore all rust is normal even if it’s a month from brand new and not protected under warranryv
I like Tern...Vello also. I have never really understood the love of Bromptons. Too high of a price for a bike with 1950s technology.
@@52blackshadow folds very neatly. The biggest attraction is the network of people. Which is why this doesn’t make any sense. The rear frame actual cost to brompton is a fraction of the customer cost. Brompton is nothing without its customers who are there salesman. No one saw a paid advert on gcn or ig or other UA-camrs and thought I must buy one. Usually it’s a friend or friend friend that expose the brompton experience or culture. So it makes sense for them to maintain that more than anything with good will because some clones are just as good or better but they have no established network.
Maybe it doesn’t matter. Perhaps cycling itself will erode over the next generation or so.
Seems so petty of Brompton. I have a C-Line and CHPT 3 and was considering purchasing a T-Line but don't think I will now. By the way, I wanted to add that you were instrumental in my deciding to purchase Brompton bike because I initially had he same concern about the reliability of small foldable bikes.
100% agree with you, Brian! A rear wheel triangle replacement by Brompton = a measly $300 for them, but that small gesture of appreciation and goodwill for your Brompton enthusiasm and continued spread of Brompton positivity = PRICELESS! Oh well.. capitalism can be so short-sighted. Oh, and don't forget to register your next B. ;-)
Yep…. And don’t worry… I know I have the memory of a goldfish, but I won’t forget to register my next Brompton. 😁👍
And the rear triangle cost them $100 bucks, profiteers the cause of the world's problems 😎
I love Brompton too. I have 3 Brompton at home and pull a trailer, once in a while, with dog in it. I am surprised to know that it could break the triangle 😮 I will think of it for future and look for another folding bike to pull the trailer (just in case). Thank you Brian for your videos 🫶🏼
Try one of the clones from Taiwan for another folder, in the future. They are arguably just as high quality as the Bromton. Remember--Taiwan based bicycles, a few years ago, were rated the best manufactured bikes in the world. These new folding bikes are less money and have many if not most features that are interchangeable with Bromtons. Watch the videos I've mentioned in a few of your other videos. You will be impressed. Aliexpress has a few of those bikes avaliable.
Do a watch before you buy video outlining the warranty and “read the fine print”. Thanks for the video and definitely rethinking purchasing one. Keep up the honest feedback and content!
Thats ashame Brian, I follow your channel, and you proved in your content(s) that the Brompton is as tough as they come. Due to your channel, Im considering of getting a brompton! I'm sure Im not the only one. Sad, that Brompton doesn't see your channels marketing power. Whats 300 or so dollars, if you can potentially sell 10,000+ units.
I’m not claiming to be an advertisement guru by no stretch of the imagination however, I just think Brompton should like people pushing the limits to show how strong the bike is and to take feedback on improving frame reinforcements for future frames.
@@ibikeunfolded Yeah, their getting some good R&D from you for free! I guess they don't want to be the best when it comes to folding bikes.
They could not admit fault but donate the part which doesn’t cost them 300 out of “good faith” and just inspect the old part to see how they can improve it.
It’s really the cheapest type of marketing.
Just recently all the ads I see is bromptons in a skate park and jumping off stairs and giving the illusion of this robust frame. It’s weird to show that and you’re not doing that sort of abuse.
Hi, I can understand you perfectly. A long time ago Brompton was really different for a lot of bicycle companies. I was talking about Andrew Ritchie times and his first factory. Now is growing and growing, creating new models, winning every year more and more money…. I don’t like his new business philosophy.
Big sticker on my frame saying 5 years guarantee
If you register it with Brompton, it's supposed to be 7 years.
@@curiouspenguin6887 definitely says 5 years guarantee
@keithdainton6043 I know. And when you go online and register it they add 2 years.
@@curiouspenguin6887 ok maybe I should do that cheers
@@keithdainton6043 Definitely! Get your protection. 😁
I bought brommie m6l n pline coz og brian...brian literally is a free advert for brommie..support brian..
Under engineered, over priced and an unacceptable customer service for a luxury good. Over priced no issue but engineering and crappy service is not.
You deserve a SHOUT out for your good work! Best wishes. We deserve better.
Dear Brompton: this place is a little ...funny. A pack of wild dogs could use a pothole in any American city as an all-day drinking bowl. Our politicians don't like paying for boring, useful things like "infrastructure". Please help, and maybe manufacture a ruggedized version of your classic bike -- otherwise, pull the ramrod out of your hindquarters and honor your guarantee, especially when the "undue strain" on the bike is all pulled weight, and not suspension weight.
Nicely put😁👍
It is exactly the same in the UK so Brompton have no excuse regarding knowing about poor city road conditions.
I brought my Brompton because of Brian.
Just saying.
If it were a Chinese company they would have probably sent you a whole new bike. This legal jargon is completely foreign to the Chinese business market. Western companies are declining fast.
You may be right… sure seems that way.
Good comment. The T&C's (including it being incumbent on the purchaser to go through a pointless registration process) are weighted so much in the manufacturer's favour that they can, basically, refuse ANY claim if they choose.
...But if you break your neck riding a Chinese bike, then the medical bills are on you. At least you can sue Brompton, it's not a ghost company that'll disappear into thin air 🤔
now you can buy a g line or can you not just buy the part
Hi Brian, I'm Italian, I follow very much your blog and appreciate it!I have done
with my Brompton over 130000 km, I like the bike as much as you do.BUT it is not devoid of faults in my opinion, such as the way the seat post is locked (you never know when is time to send it to authorized service and stop tightening the nut, something you can't do yourself, or when the rear triangle start wobbling sideways, same solution, expensive and a pain in the*anyway).
Well, if I had to imagine the most idiot marketing decision,I could not find any better than the one Brompton has taken.
Kind regards
Luca
And did the Dahons break?
Yes, but to be fair they were old.
You ride it like you stole it, so it is wear and "tear" (get it ). You could get a kinetics rear triangle and run better gearing which greatly improves the bike, but thats almost the cost of another bike (but at least it wont break ).
Hello, I want to buy a bike friday diamond llama. Do you have any advice or recommendation?
What specifically do you want to know?
I just saw on UA-cam that Bromton is bringing out a 20" wheeled folder in 2025. Have you heard anything about that development?
Look at the bright side, you have a good reason to upgrade the rear triangle to disc brake / fat tyre / 20" /.../ etc rear end.
Hey Brian I am so annoyed that Brompton "cycle royalty" don't see fit to at least send you a rear triangle I mean to say you eat sleep talk train and work the Brompton name in to everything you do, holy shit man you got me interested in Brompton, mate you are like a factory pilot for Brompton, this is like so so sad maybe they don't get enough money of people but shafting loyal Brompton fanatics is sad, hope you are well my good friend, if they are worth their salt they will sort you out
this is why Zizzo is a better buy
Zizzo is a great buy! I love mine. Great folding bike for the money.
I think there is a certain irony to your case (I own 2 Bromptons myself). If you were not a UA-camr, hardly any of the information you volunteer as a public person, would be known to Brompton company. If the technicality of not registering, this does not fix the weakness of the part. You are one of the toughest guys on bikes, no sugar coating, they should provide you Bromptons for fred to test, abuse and feedback.
Let me see if I’ve got this right ,Chuck at freedom folding bike , and Zizzo forte have excellent product , and customer service . You’ll have to get a Zizzo Forte sticker and put it on the Brompton . It seems as though Brompton cut off their nose despite their face .This experience you have had with Brompton will definitely steer my future purchase . Thanks for heads up . Thank you for your hands on experience and insight . ✌️😎
Thank you, but I don’t think anything I say will affect Brompton one way or the other. It’s ok I should have registered my bike.. I forgot.
What about your Brompton chp3 bike u bought awhile back?
I don’t ride that bike because it’s kind of a collectors bike… plus I need to get an extended seat post and I need to change gearing so I can go faster..
A new triangle a lot cheaper than a new bike.
Yes, you are right.
My Girlfriend wanted to buy The Bromton bike (similar like yours) since we have lots of things going especially busy schedules. Now after this Video definite we change our minds thank you for it. Of course it make sense to register bisides that things happen we all fall in forgeting especially in America:) Anyway Love the tune =Bad Company :)
Bear in mind that Brian rides hard and is hard on his equipment. Normal people like us would never break a pedal, let alone a rear triangle.
Hi Brian. I know how much you LOVE ❤ your Brommy. So sorry that Brompton denied your warranty. If you do decide to get a brand New Brommy don't forget to register it.
I know right! 🤔. That’s me…. I’ve got the memory of a goldfish.
Brian - I have a brompton SL6, modded with genuine labour and parts to a M bar with new stem to boot with all the cabbling with the 5 year frame warranty from 2021. I am very disappointed to hear of this and the only guarantee they are offering is simply to disappoint. You have used you bike as you should without misuse and I feel they have just made a reason to not honour their 5 year scheme it appears.
I think after watching this I will switch to another brand who will uphold a genuine warranty without hassle.
Please do complain and appeal. I feel very strongly about this and may even write to Brompton as I am very disappointed at their response. You are essentially growing the brand with your videos and work so that should be respected and in my book you are still in warranty as long as you have the original receipt. Perhaps, register it as you are still within warranty and claim under warranty again!
Honestly bro - I am not happy! Ride well and be safe! 🚲
Shame on them. Just ridiculous. Lets boycott them. They shoukd have never treated you like that
No, it’s ok really. It’s my fault anyway as I forgot to register the bike. Stress testing bikes is what I like doing.. manufacturers, at least most of them, don’t like someone using the bike beyond its stated capabilities.
First I was surprised seeing what happened to the frame of your bike and now I'm much more surprised how they (mis)managed the problem.
Why just not saying: it's not covered but we're grateful for all you've done to our brand and sending the part at our cost???
Your channeland 2 other Brompton channels are what convinced me to buy my Brompton.
I will never be buying a Brompton. A company that does not stand behind their products is unacceptable. Thank goodness for Zizzo.
It's worth it for the Brompton, even if there are limits on their warranty.
Come on Brompton
Well that's annoying and to think there is a video of a guy jumping around using a Brompton...
I love Chuck too! He's by far the most experienced Brompton expert in Colorado and I would recommend Freedom Folding Bike to anyone!
Greetings from the Russian cyclist! Thank you for making such a video! On the one hand, it is very strange that such a well-known and rich company as Brompton refused to guarantee you, on the other hand, this is capitalism! Do you understand? Some little-known Chinese company may send you something for free if you bought something from them and it broke, but any large company will send you away! Unfortunately, that's how it works and yours (for example) Samsung smartphone dies the day after the end of the warranty. And the company will say, "oh dude, we're really sorry, sorry, but there's nothing we can do to help you." In any case, I wish you good luck!
I love my brompton... i hate their money grubbing ways
Most businesses are like this unfortunately….
Interesting to see how Bromptons new 20" G-line holds up to normal use without frame cracking.
Brian, I very much like this balanced approach of yours. It makes for quite a contrast to that almost universal pov "I use it and if anything goes wrong I get it replaced for free because I am the customer".
Could've thrown you a bone considering the great advertisements you make for them
Exactly. Why bother with this company. There are other folding bikes that are just as good without the hype.
Providing Brompton with your video about the failure probably wasn't the smartest move. You were pretty open about how the bike had been used and probably provided Brompton with all the reasons they needed for denying a warranty claim.
I know, but I didn’t provide them the video. My Brompton dealer ‘chuck’ did. Anyways I said “it’s ok” I understand. 😁👍
Sucks they didn't just do you a solid for all the free marketing. Hopefully you can get into the affiliate program in the future!
I know right! I’m like help a brother out😊
Agreed. They've weasled out.
I’m curious,is the bike not worth repairing? Why replace the bike over a $300 at most part? I would think that rear triangle replacement would make great content for this channel.
You contributed a little bit. I bought a Brompton C line from their US website.
Thank you.. I feel better😁👍.
I think you underestimate the stress the trailer puts on the rear frame, that long arm has a lot of leverage. As for the rear frame, the price seems suprisingly decent as far as brompton prices go!
I know the stress levels the trailer can put on the frame… like I said in the video..”I rarely used that trailer so that’s not a factor.” Yes, the price for the triangle is reasonable so I will probably get the bike fixed at some point.😁👍
This is just unbelievable. I can't believe they treated you like that. Shame on them. Boycott those greedy brits. They should be truly embarrassed
Thanks for the warning. I will consider the Zizzo!💙💙💙
*runs to check Brompton is registered *, yep, phew, all done. 👍
Yeah, don’t be like me.. I’m a bad example.
Pity, I think short sighted by Brompton...
I bought my Brompton because of you! I don’t like Brompton's business philosophy.
Anyone buying foldy bikes for the first time, watch out for fakes, do research. There is A LOT of them, (especially Strida bikes). Otherwise forget about warranties. You won't even be able to sue the company, if something serious happens, say, frame splits in two, while riding.
Hi Brian, it could be that wrong person at Brompton looked at your claim. I would not be surprised if other staff at Brompton would have a different opinion(in your favour). Thank you for all your uploads. Cheers from the Netherlands (-:
My local roads in Poole in the uk are bad , the government are banging on about the environment and getting people cycling but these roads damage our bikes , perhaps they should pay for a replacement 🙄👊🏻
Yeah I can understand why they didn't approve it also. Touring on a Brompton is WAY beyond any use that a Brompton is meant for. They are OUTSTANDING in multi mode travel/commute and nothing even comes close. The only thing that does a better job is living closer to work so you can ride a bike the entire way.
That being said, a trailer is part of the weight the bike can handle? That really doesn't make much sense, and that was just what Brompton really needed to deny the claim... along with the warranty not being registered. If you went by the "use" policy of any bike, it would never be used.
Bro, read between the lines. It's not covered under warranty but they *suggest you apply for the affiliate program which would put you in touch with marketing* -- you know, the group who could green light non-warranty repairs for, say, a UA-cam who helps the brand.
👍 got it
From one perspective, if they say frame coverage is 2yrs unregistered or 7yrs registered and then cover your unregistered bike past 2yrs, then by rights they would be expected to cover every else's unregistered bike frame. I expect companies to treat you the same way they would treat me, regardless of whether or not either of us has a yt channel.
So...when you get a new bike, register it on the Brompton site.
Which is what I will do when I save up for their 12spd electric. 😉 Which we cannot afford now. Which brings up a question on a bike we might be able to afford...do you have any thoughts on the zizzo eforte? 🙄
Yes, I will Register my next Brompton for sure.. I may have the memory of a goldfish, but I won’t forget that. As far as the forte, yes the 2023 forte is one heck of a folding bike for the price. Mine is setting right across from me as I type this. I’m going to take it out and go get some food in a few minutes..
@@ibikeunfolded Have you had a chance to try the electric eForte?
Looking at ebikes bcs of a torn knee meniscus which sometimes flairs, so the option of pedal assist would allow me to cycle on bad knee days...
edited for typos
I get the feeling that Brompton UK is a lot better than other Brompton located in other countries. Here in Singapore there was a case where the carbon fork got hit by a stone from a passing car and the hmm…and ahhh…but this and that…not sure if it’s covered under warranty etc and finally replaced it foc… there were no scratches on the carbon fork just a hit from a stone/pebble/granite chip.
Wish you well in choosing a new Brompton. Perhaps it may be an idea to register your bike this time.
As a Dane, who has changed most parts on my 2019 Superlight to titanium, I hardly expect to be able to make a Complaint if anything brakes! I did take the first, Free Service after the buy (paid for by the buy), and got my crank changed to titanium with ceramic balls during that. And since then I have changed most loose parts, seat post, handlebar, discs, all bolts and nuts, axle in front, to titanium and carbon, so it is weighing below 9 kilo and still with mudguards, as a "Rainy Dane"! Honestly, as an old bike-builder I hardly expect anything to break, as most looks very solid and well made, and I hardly give it any challenges when riding, and not that much use anyway (The solderings on its frame looks near perfect!)! It is hard to ride on the small wheels and its Prime use is Transport as folded! Finn. Denmark
$200 more or less to replace the rear triangle? I call that cheap, and move on.
Oh my god what did you do? Attach a third party bell?
You too huh? 😁
So, Brian, why not bite the bullet and buy the rear triangle to get your Brompton back on the road? Why wait to buy a new Brompton when you've said this Brompton holds sentimental value for you?
Scary to know when things go wrong and brompton do chicken out excuses. You got me thinking.
You might switch to a Dahon Mariner D8. Loads of people would like to hear about it's longer term durability.
Very disappointing decision from brompton.
In Singapore a Brommie is around 5000 dollars, less than half thatt buys a Royale which is a nice folder - Brommie way too expensive and Singapore has a LOT of folding bikes
Just weld it and keep riding. Itll be fine . Worst case is , it breaks again. 😂
Probably what I’m going to do to be honest.😁👍
I own a Montague they stand by their products forget that brand 😊
I honestly think you shouldn‘t have gotten treated better then any other customer. However it includes using your videos as evidence to decline any claim.
They could have least sent you a Brompton sticker!
Yes, I could wear in in my follow up video with my tee shirt that says I rode 40,000 miles on my Brompton and all I got was this lousy sticker😁👍
Should make your next bike a surly
If it folds then surely😁. See what I did there? 😁
That is sad. 😥
If only you live here, I got plenty of welding workshops in my town.
I’ll probably get the bike rebuilt at some point. Not right now.. I’m just going to get another one.
This is BS, stand behind your overly expensive product Bromption. I'll take my Zizzo over Brompton any day.
If they don't change their minds and offer you a free replacement or fix I will be disappointed in Brompton. Come on Brompton this guy has been good to you!
It’s all good, I’m ok. It was my fault anyway as I forgot to register my bike….
Bad PR! 10K followers all love Brompton.. turn off.
Nah, 10,000 is nothing in their eyes. They have got videos from creators with millions of views…. I’m a drop in the Brompton bucket in comparison.
@@ibikeunfolded Contrary.. not smart on their side.
Brian you should definitely check out Montague bikes for cross-country riding.
More than enough reason you need to stop making brompton content.. If they don't supporting you, no need to support them back...
😢should buy a schwinn loop better bike for commute got 20 years
I don't get all the hate. Warranty doesn't cover it. And they clearly said to try contacting their marketing department which is obviously different from their warranty claims team. Ok, maybe the warranty team could have forwarded the request, but that's a minor point …
I don't get all the Brompton love. The warranty doesn't cover what? Are they denying Brian warranty coverage because he didn't fill out a form, which I question the legality of, or how he road this bike? Perhaps both? I am old. All we had "back-in-the-day" were steel frame bikes. I beat the shit out of mine and never had a frame failure. Brian's Brompton is also a steel frame bike. It is a road bike. Regardless of "road conditions" or how it is being ridden on said road, it should stand up. It's not like he is mountain biking with it and doing huge drops lol. I can understand things like bent rims, etc. But frame failure? That's not good. All the bikes I have owned in the past three decades have had aluminum frames. I have damaged those. A steel frame bike? Never. I read Brompton's response to Brian's inquiry. It seems to me that they would have not his fixed bike even if it had fallen into the so-called warranty period. Basically, Brian is not getting warranty coverage because he has featured the Brompton on this site. People have purchased Bromptons due to Brian's posts. If I were him, I would not show or talk about any of Brompton's products again.
what good is the warranty ...its bs
😂I guss you are sucker if you stick to that brand of bikes
I hope this is not the end of story. It will be good news from brompton.