Over 200 Five Star Reviews in one year - Top Star Auto Detailing
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- Опубліковано 24 вер 2024
- I share my tips and system I used to go from starting at zero to over 200 five star reviews for my detailing business in just one year!
I believe that having my google business page completely dialed in and getting my customers to write glowing 5 star reviews on a continuous consistent basis is one of the major factors that helped me outrank my competitors in my area as well as increase my monthly average revenue from just a few thousand dollars per month to now averaging over 12K per month consistently.
Affiliated links - They don't cost you anything extra but helps me to keep providing free detailing information
🛠️ EQUIPMENT 🛠️
MTM Hydro PF22 Foam Cannon amzn.to/3XIIN2e
Rupes LHR 15ES Big Foot Random Orbital Polisher amzn.to/3B2Zj46
⚡Champion Power Equipment 4500-Watt RV Ready amzn.to/47qqORv
The Clean Garage Kranzle - 1622 Electric Pressure Washer amzn.to/4eokSuq
VacuMaid GV50PRO Wall Mounted Garage and Car Vacuum amzn.to/4e2yQCD
💨 Detail King Mytee Lite 8070 Heated Carpet Extractor amzn.to/3XwdAhi
Dewalt Drill amzn.to/3TyQlSF
💧 CR Spotless Water Systems amzn.to/3TxDKPP
🌪️Tornador Z-014 Blow Out Tool amzn.to/3B2XZ18
🐶 HAIR REMOVAL PRODUCTS 🐶
Pet hair brush: amzn.to/3XM5qD2
Uproot Cleaner Pro Pet Hair Remover amzn.to/3MPeq44
🌪️Tornador Z-014 Blow Out Tool amzn.to/3B2XZ18
🧼 INTERIOR CHEMICALS 🧼
P & S Xpress Interior Cleaner amzn.to/4eo56zK
KOCHCHEMIE Green Star - all purpose cleaner amzn.to/3TyRIRf
KOCHCHEMIE- Pol Star - interior cleaner amzn.to/4daLga0
KOCHCHEMIE Leather cleaner amzn.to/3XvlTKb
Invisible Glass - glass cleaner amzn.to/3TxS9vg
P & S carpet bomber amzn.to/3XIGDQa
P & S Terminator Enzyme Spot and Stain Remover amzn.to/3XM5J0E
KOCHCHEMIE Gummifix - Rubber and Plastic Interior Cleaner amzn.to/3XLPqRk
🫧 EXTERIOR CHEMICALS 🫧
KOCHCHEMIE Green Star - Highly Concentrated Universal Cleaner amzn.to/4eqdLBF
KOCHCHEMIE Gentle Snow Foam - Washing Shampoo; Safe on Existing Wax & Sealed Surfaces amzn.to/3TxY9E6
P & S - DREAM MAKER - Show Car Exterior Gloss amzn.to/47sh7Sk
Koch-Chemie - Bitumen and Tar Remover - amzn.to/3XtMsjd
Mothers 06110 Back-to-Black Trim & Plastic Restorer Aerosol amzn.to/3Tw1F1W
Meguiar's Deep Crystal Car Wash - Car Wash Shampoo amzn.to/3XrZKws
P & S - Bead Maker - Paint Protectant & Sealant, Easy Spray & Wipe Application amzn.to/3ZxMoSd
🚗 Correction/Protection 🚗
Rupes LHR 15ES Big Foot Random Orbital Polisher amzn.to/3B2Zj46
RUPES Fine Compound for Polish & Swirl Remover amzn.to/4dfarIC
RUPES D-A Coarse High Performance Coarse Cutting Foam Pad amzn.to/3XPgnnq
GYEON Prep Redefined - Pre Coating Car Prep Spray amzn.to/3zc24Qh
GYEON Wet Coat - Spray Coating for Cars - High Gloss Solutions amzn.to/47wMmvu
GYEON MOHS EVO 50 ml Ceramic Coating for Cars amzn.to/47rEQlR
P & S - Bead Maker - Paint Protectant & Sealant, Easy Spray & Wipe Application amzn.to/3ZxMoSd
🛞 Tires 🛞
Meguiar's Ultimate Insane Shine Tire Coating amzn.to/3ZrLWF1
P & S PROFESSIONAL DETAIL PRODUCTS - Brake Buster Wheel and Tire Cleaner amzn.to/4e3Incl
Nanoskin NON ACID Professional Wheel & Tire Cleaner amzn.to/4gsq0iY
EZ Brush Car Detailing - amzn.to/4ebsn8w
Adam's Polishes Pro Tire Hex Grip Applicator (3 Pack) amzn.to/4d50g9n
🧽 PRODUCTS 🧽
CERAKOTE® Ceramic Headlight Restoration Kit amzn.to/3XJEBiO
Scrub Ninja Max - Interior Scrubbing Sponge - 3 Pack amzn.to/3znhIZ2
IK Sprayers Multi Trigger 1 (Multi TR 1) Sprayer 5 Pack Bundle amzn.to/3XNcf72
Nanoskin AUTOSCRUB Fine Grade Wash Mitt amzn.to/3ZvLSE3
Amazon Basics Deluxe Microfiber Car Wash Drying Mitts amzn.to/3ZrMjiT
Microfiber Car-Drying Towel amzn.to/3XLxhmD
The Rag Company - Edgeless 300 - Microfiber Detailing Towels amzn.to/4eqee6T
50 Pack Microfiber Cleaning Towels amzn.to/4etQXRJ
Detailing Brush Set - 10 Pcs amzn.to/3ZuHTrk
Nitrile Gloves amzn.to/3B6AO6h
CastleDoor Automotive Floor Mats Plastic Coated amzn.to/3MQHloh
Wonder Wafers Air Fresheners 100ct. Individually Wrapped amzn.to/4ehFowO
Follow me on instagram here: / top_star_detailing
Need a detail in Las Vegas, book on my website www.topstardet...
Give me a call to book an appointment here (mention you saw me on youtube) 702-236-1357
#detailer #lasvegasdetailer #LVDetailer #mobiledetailer #mobiledetail #autodetailing #autodetail
6"2 shredded business owner shows up to wash the soccer mom's suv, he getting those 5 stars everytime.
@@Luxe_express I get them from all different types of customers, but yeah definitely a high close rate with the soccer moms 😂
And he doesn't even need to wear a kilt or take his shirt off 😂
@@damonsmith2718 a kilt would actually be a good idea for detailing in the Vegas heat… nice and loose, plenty of ventilation for your undercarriage… maybe next summer. Whatever it takes to get those 5 star reviews!
lol wait… who knew Johnny sins now details cars… I mean he works in every other profession… hahaha
@@traviscrown9189 😂 you guys are too much!
That would be a great intro into an adult video… the car looks great, but I don’t have any money to pay for the detail… maybe I can pay another way? don’t forget my 5 star review 😂
That was a fire tip about cooling the panels down, probably saved a few of us from a bad situation. Thanks for the knowlege!
@@deegos14 thank you, appreciate your comment! For sure… it’s a must if you are working in the summer mid day sun in extreme temperatures like Vegas or other really hot climates… especially on darker colors, black etc… wraps, and I recommend using only deionized spot free water.
Thanks again for your feedback 🙏
I agree with your deposit perspective.
@@ExtractionsMD it’s all about communication and building relationships with your customers… deposits basically mean I don’t trust you as a customer and I’m worried you’ll cancel on me. It’s very rare that someone cancels and usually it’s they just need to reschedule for another time… and if they need to cancel then they need to cancel, it’s really not that big of a deal. You can still find a way to use that time productively for your business.
Hey Jeff, fellow detailer out of LA. Love the information in your wash and talks. Would be super curious to see a breakdown of which CRM you use, how you take payments, and maybe how you manage all of your customers. I feel like that’s not covered as heavily in the industry. Would definitely help me and I’m sure a lot of other people as well. Keep it up man!
Thanks brother! Appreciate your feedback and support! We will be filming another round of videos early October so I will add that into one of them for you! Thanks for the suggestion :)
Love your content. As a fellow mobile detailer would you be so kind to share where you get those neon shirt sleeves and are they sun protection as well really look forward to hearing from you on where I can get a set. Keep up the hustle my friend and stay cool out there in Vegas.
@@Bigworm928311 Thanks man! I really appreciate your feedback… will have some new videos coming soon!
I got the sleeves on Amazon… they’re a must have working in the sun all day long. They’re called SportsTrail Cooling Arm Sleeves… they are like $11 a pair and one size fits all. The other multi colored ones I got are like twice as expensive and don’t fit that great 🙃
I with you on the not taking deposits and I do the same I send out a confirmation text the day before and if then don't respond by the next morning I'll message 1 more time if they don't respond still, then I cancel them and move on.
That's pretty much what I do as well... If they are regular clients then it's not usually an issue, but new clients I always send a confirmation the night before that requires a response...end it with a ? Like hey it's Jeff just a quick reminder of your 9am appointment for tomorrow we're still on correct? If they don't respond then I will either call or send them another text letting them know that if I don't hear back from them by a certain time I will need to open their spot up to another client.
Appreciate your feedback! Thank You
Same here, I send the review link same day for new clients. And if they're returning clients sometimes I'll bring it up again. But I like to try to make my clients feel like a friendship because some of my clients are older and retired so some of them don't really see ppl so I'll have conversations with them. I think a couple I've spent 15 minutes before and after just talking. I'm big on customer service and want them to feel valued and appreciated
@@TouchstoneMPWD I agree… I genuinely enjoy talking to and getting to know my customers… it’s not some type of sales strategy etc… I enjoy building relationships with people and it makes the process much more enjoyable for both you and the customer.
That’s why Im against these detailers selling courses and saying just offer people a discount and watch your amount of reviews skyrocket… it not only cheapens the experience, but for new detailers they don’t develop the necessary skill set to actually learn how to build relationships with customers.
It’s like studying to be a doctor and cheating on the test, yes it will be faster and easier and you will pass, but what happens when it’s time to go perform surgery and you have no idea what you’re doing?
The reviews are not for just doing a good detail… it’s about the entire customer experience from start to finish and the relationships you build along the way that will make them a loyal customer vs just going with whoever is going to give them the next discount.
Glad you understand and share the same view on it. Cheers my friend :))
@@topstardetailing yes sir, I've seen videos where they have said on the spot send them the link and off $10 off to leave a 5⭐ review. To me that's like trying to buy the review. I've got like 55, 5⭐s and nothing less than 5⭐ 🙏🏻. I've detailed hundreds of vehicles but some ppl don't do reviews. I've had several that don't leave reviews but they've followed me on Facebook and have seen their vehicle and shared it or they tell ppl about me and I get the referral clients. Yes the reviews help, but they're not everything..
Keep up the good work and continue to stay humble 💯
Checking panel temp with your hand is a pro move. Google is everything ! I don’t spend a dollar on ads, schedule stays a month booked.
@@PolishedMobileDetailing503 you don’t even have to check if it’s triple digit temps in the middle of the day on a black car just know you gotta cool the panels first.
That’s great to see other detailers have success organically… booked a month in advance? That’s crazy… might be time to scale up if that’s something you want to do anyway. Glad to hear business is booming… where are you based out of?
@@topstardetailing I’m in Salem, OR. I only sell full details for the most part and do 1-2 cars per day, depending on my maintenance list or if someone calls for a wash. I do have some Saturday help when needed but I’m definitely going to go into next season with full time help. Before this year it was always 7-10 days to get someone in, but being at the top of google led to much more business than expected. Im one of the very few locally who provide power and water with the service so it’s definitely given an edge over the competition.
What kind of drying towel and wash mitt do you use ? Also thanks for the video my first time seeing you on UA-cam and I enjoyed your thoughts on the deposits I agree 1000%
@@kyreegary3620 dreadnought microfiber drying towels… they are fantastic!
On the wash mitts I don’t usually use a specific brand I just grab them on amazon they are all pretty much the same. I think the last round I got were from the rag company.
Thank you for your feedback… I appreciate your input 🙏
This guy definitely came from corporate
@@BSF20 Yeah buddy…I’m CEO of Top Star Detailing ;)
I subscribed to your channel - I agree with your asking on reviews. I will ask 2x's. Once or twice via email automatic (or once email and once text with a link).
@@lakestevensautodetailing thank you 🙏 I really appreciate the support on the channel. For best results on the reviews what I’ve learned is ask them in person first when you are face to face and they will always say yes at that moment… you’re not asking them to do it right there on the spot, but you’re getting permission to send them your review link later that day (no later than 24 hours)They have already said yes you can send it and I will leave you a review… that first step is very important and will improve your odds….Whether they will actually follow through or not you have no control over, but you can increase your chances by sending it via text not email and sending it with a personalized message specific to them not a spammy cut n paste message that comes across as insincere.
It’s not necessarily how many times you ask, but rather how you ask that is more important.
Practice your review pitch in the mirror… get really comfortable with what you’re saying and how you say it… the more times you do it the more comfortable you will be and you will see your closing percentage go up significantly.
I can’t stress the importance of this enough, but there is nothing that will give you a greater return on your investment of time than getting this one thing dialed in.
@@topstardetailing Good points, thank you.
No deposits here either, ever ! I don’t take money until after the service is complete and the client is happy.
@@PolishedMobileDetailing503 right on! I just try to look at it from the customer POV and would I want to pay a deposit to some guy I never met and hope they do good work or that they even show up and I don’t get scammed… nah I would probably just find someone that doesn’t require a deposit. Communication is the key. Appreciate the feedback 🙏
As a newbie in this business thanks for the tips 🫡
@@christianmadrid3607 thanks for the feedback! Stay tuned there will be new videos coming soon that you may find helpful as a newbie.
And just remember… We’re all newbie’s at some point! ;)