How Stingy AIR ALBANIA RUINS Business Class for all of us!
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- Опубліковано 15 вер 2024
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This is a comprehensive Flight Review of Air Albania.
Class: Business
Route: Istanbul (IST) to Tirana (TIR)
Plane: Airbus A320-200
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How do airlines get away with offering us the bare-minimum but charging premium prices? What are your thoughts on that? Let me know in the comment section below. Thanks! :)
Josh,I am not a fan of yours,but have to admit that you have the balls to take these airlines on that offer substandard service but charge exhorbitant prices.Give them HELL!
Good morning Josh, genuine question. A channel the size of yours is obviously a significant business, do you ever worry that airlines start banning you on mass and how that would affect the channel?
You don't know much about Albania do you
@@aronleftkins You need to explain this comment.
As long as there are people willing to buy snake oil and premium fresh air, there will be people to sell it.
"It's getting more and more expensive, but you get less and less as a customer." Sadly, this is not just an airline trend. Since covid, this is a worldwide trend in all the services 😔
Exactly this! Customer service in every industry has worsened for more money
Covid and the pandemic was super abused by the greedy corporations and until now we are reeling from that excessive greed.
So true, now they won't give those get 15% on Shampoo bottle or Buy 2 Get 1 anymore,
Everyone is getting stingy
Hi Josh...
Just watching this prompted me to describe my recent flight to Menorca from Bournemouth here in the UK with a TUI package holiday
It was just me and my 14 year old daughter. We were both tired as it was an early flight and we are both nervous fliers.
We boarded and my daughter immediately burst into tears and was desperate to get off.
Eventually I had to speak to the cabin crew.
A lady called Claire took Amy to one side, reassured her how great the captain was and gave her a hug. Amy calmed down but then started crying again.
Claire then moved us to the very front seats where we had more room next to the cabin crew.
She reassured Amy again (obviously I was too) enough that we could take off.. I believe it was a 737.
Once in the air the view was incredible and Amy burst into laughter and did a high five with me. She settled down and we had a fantastic flight.
Claire and her colleague Colin checked on us regularly. We had a lovely coffee and soft drinks as is a short flight.
When we landed Claire and Colin gave Amy a gift from the shop of chocolate turtles .. a lovely gesture.
This was amazing service on a fairly budget flight...
Very well done to Claire and Colin and to be honest, all the TUI staff were very nice, helpful and professional 😊
They were Awesome!
Great to hear the Empathy they had for your situation! So happy to hear they took Lemons and made Lemonade!
That's wonderful to hear, especially after TUIs recent history. Great staff can make a great flight, and a wonderful experience for your daughter - hopefully helping her feel better about flying in future.
even though there are many bad experiences these days, there are still countless number of friendly, professional staff that go above and beyond. I used to be a very nervous flyer and was helped through by some extremely lovely flight attendants who went above and beyond. These are the people that make flying a great experience
We flew last week Singapore Airlines economy LGW-SIN and back...sadly felt their service wasn't as good as last year we didn't even have a drinks service before the meal service on the return 🤷♀️ they didn't engage with customers, meal choices ran out very quickly, didn't put all the snacks out it was like we were inconveniencing them asking for a snack or a cup of tea. Crew were rarely in the cabin. The older style of their A350 (only 7 years old but a clear difference to the more recent batch of their A350) is dated and less roomy than the newer. It was very sad as last year we felt they were fantastic hence we booked with them again! Maybe you could try them longhaul in economy? I know you have flown many times with them but when we paid more than we did last year you feel let down!
Sounds amazing! Very good from the cabin crew 😊
Sounds like that airport is the world's best airport at assisting with your exercise program.
Honestly Istanbul airport is the most annoying airport 😆
for people with mobility issues like me, sounds like an airport to avoid.
Absolutely. I once transferred from Gulf Air to Turkish at IST. The airport is new but so huge. So much walking. It never ends.
I'm going on the 19th to Islamabad via istanbul I'm a bit nervous
@@tayyub7182 good luck make sure your connection is atleast 2 hours! It once took me 25 minutes to reach my gate, with no shuttle train!
Be careful, Josh! Albanian airlines will send the mafia in black 1990s Mercedeses and black suits after you!😂😂🎉
Avoid guys in sunglasses with umbrellas.
Yeah but think how many people will get their much needed transplants when they sell Josh's organs in the black market! 😂
Track suits*
@@user-nd3me9vk6b oh look out: servian ethnic cleanser aka the butchers of the Balkans ALERT!!!
@@user-nd3me9vk6b of course there's always that one butthurt Greek nationalists spreading misinformation in the comments 😂
I have noticed the same in 2024... the industry is in decline and it's more important than ever to raise these concerns! Keep up the pressure on the airlines since they have a serious impact on their decision makings. Thanks for the work you do!
They shoot themselves in the foot though. I recently switched from using Lufthansa group to Singapore airlines due to the cost quality of their offer.
Mentioning that the industry is changing is because the flight attendant salaries are not changing with inflation. Just do a deep dive in that
I think that most airlines now fall into this category. I was flying with Ita Airways this past august and the service was horrible, the flight attended rolled his eyes in front of when I asked him for cup of coffee. Not to mention that they charged me 160 dollars each way for 1st check-in luggage.
11.42 "Coke we don't have....!"
12.45 "What kind of meal is it?" Reply: "I don't know!"
Air Albania twinned with Fawlty Towers.... Thanks so much for this video Josh, it has really made my day.
😅😂🤣 😆👍
being an albanian airline they might think that Josh was asking for the other type of coke 🙃
@@samelmudirAhaha 😂 no need for food then ...
Wow setting the business class bar at a new low as if you would think that possible!!😂😂
It seems business class is not exactly what it means to Albania air. It is something different to that airline..lol 😊
02:14 Yes, it seems to be a trend. As an example, Finnair has a fantastic Business class, however, they split the Business class into Light, Classic, and Flex. The "Flex" is the only option that is actually how Business class used to be in most airlines. Business class "Light" means no checked in luggage, no seat selection, no lounge access and no ticket changes. Classic has still no seat selection (!), but checked luggage included, lounge included, ticket changes included. It is only in the Flex option you finally get the seat selection as "included".
So do Qatar
As I only found out after booking my flights 😡
@@simmonad60 I believe you may be able to add on those features you want afterwards, like access to lounge, checked in luggage or seat assignment. Some do have access to lounge via their credit card and therefore do not need to buy it via the airline, either free or for a fee that might be cheaper than the airline.
Indeed finnair no good with such move
@@user-qf4si1jc5k Well, I guess they are making business class available to more people since there are savings to be made. They seem to be "affordable" than other airlines if that is a thing you can say about the business class section.
Dear Air Albania. Thanks to UA-camrs like Josh and others, these reviews can be seen all over the world. Cabin Crew are there to not only ensure safety but offer a service!!! Chewing gum is a NO NO. Smiling would be so nice. Being pro active also. You WILL go bust because customers will not put up with this kind of 'service'. Unbelievable!
Most of the people that frequent Air Albania are Albanians and other people from the Balkans who don't care about anything you just said unfortunately.
Josh, airlines gonna hate you so much! Love it! We, the passengers, appreciate it. Keep up the fantastic work, mate. ✈
The truth is what i want
If it was Sam Chui Air Albania will lease a 777 just for him
@@aslamnurfikri7640yea, right 🤦♂️
You did a brutally honest review on Albania's flag carrier--and your video footage gave people every reason NOT to fly Air Albania. You get a Business Class ticket, and in the end you are offered downgraded products? What an insult for the customer who paid the price but didn't get what he expected. And what was that, 'no Coke?' and that coffee what you requested was not served to you? The recalcitrant attitude of its flight attendants is also a point against the airline. Air Albania drastically needs to shape up its entire operations for it to become a top-notch world-class flag carrier--or else they will have to ship out, ending up in bankruptcy for NOT delivering what the flyer expects. A painful but true reality Air Albania needs to fathom--and think about on how to drastically improve itself
As an Albanian myself i'm happy that you show the reality of Air Albania... This is even more concerning as the company is owned at 50% by Turkish Airlines. The turkish company must improve things into Air Albania especially with the new upcomming airport in Vlora expected to open in 2025
It's not just airlines who charge more and offer less, restaurants and taxis are a good example of that as well. Gotta love shrinkflation; what was a given yesterday is now exclusive
Ryanair is investing heavily in flights to Albania, so no point in paying exorbitant prices for a "national carrier" delivering the same or worse product and service then Ryanair
I’m flying to Tirana next week with Ryanair from London , i hope the people are welcoming as a little concerned now lol
@@Watfordfc2030Don't go
@@BC-bt7hu I need a bit more than that lol
@@Watfordfc2030 If a flight review can make you feel concerned about a whole country, you have all you need
@@BC-bt7hu I'm not sure I understand your comment, it seems a bit senseless to me..what does the country have to do with it?
Hey Josh! Been cabin crew for about 5 years now. Me myself I have visible tattoos, yes, i can wear long sleeve shirt but it helps to have a short sleeve shirt, especially on high season as it can get very hot and we tend to sweat, so it gives a bit of relief and freshness during the duty. However it really depends on what kind of tattoos you have. Having more comfortable footwear is also a good thing unless you are wearing a sneakers ofc... some days our duties can reach up to 16-18 hours preforming short haul flights, yes- short haul. This is very problematic with ladies as they have to wear heeled shoes, so having more comfortable footwear kind of helps. About chewing gum... sometimes i tend to pop some mint or gum, after having a coffee, so i don't have a coffee breath. But I do it in galley where noone sees me and before getting back into cabin I remove it. It's some of the cabin crew who doesn't follow these basic grooming guidelines, especially young ones as they tend to be rebel and "you can't tell me what to do" kind of people. Hope it gives you some insight of why these grooming changes are happening.
Absolutely agree with you, I don’t have an issue with it at all, always encouraged it. But you would be surprised how many people do and email me and say that they are outraged by these things. I’m always team cabin crew :)
You better stay a few days in Albania now. Of the +80 countries I have visited, it's the place where the locals have offered me the most free booze. You seem to need that now 🙂.
👍 We have benefited a lot from the clips you post on UA-cam - thanks Josh
Sadly, it’s the way most airlines are going. If it’s bad in Business Class, then it’s even worse for us plebs who travel in Economy. I remember getting a cooked breakfast in Economy on a Dan-Air flight from Gatwick to Manchester in the early 1990s. I guess that’s why they went bust. Went BA Club Europe from LGW to Faro and back in Oct 2022 and the food was horrible (the service wasn’t much better either). Everything’s being ‘dumbed down’ these days, even on so many trains. Used to love travelling but these days I loathe it; it’s nothing but hassle all the way.
Love the dig you had on Sam!! Glad you and some of the other vloggers tell it like it is, not the way the corporations tell you!
Before taking the flight, everyone in Eastern Europe would have known this already, haha.
Istanbul Airport is the most tiring and stressful airport I've ever been to. Unfortunately, I have to use it often.
Even with Qatar Airways, lounge access for Business Class passengers is no longer a matter of course. If you are not careful and book the "Business Lite" fare, lounge access is not included. Lounge access is only included from "Business Classic" upwards.
You now also pay extra to reserve a seat in the Business Lite and Business Classic fares. On the Madrid - Doha - Bangkok route, for example, this amounts to around 70 euros - per segment. This was different at the beginning of the year.
One of the most critical aviation geeks
Do you mean this as a compliment or is this Sam Chui LOL?
@@lellieu actually I did NOT mean it as a compliment. Ha ha. Compared to other popular aviation geeks Sam , Noel and nonstop Dan, this dude is the most harsh for better or worse
@@kimtan95 we all know that Sam gets sponsored by the airlines. Noel & Dan are more mellow because they are not German LOL
@@lellieu very astute comment. Love it
Sam Chui is a paid shill. His stupid cheesy "nothing ever goes wrong" "reviews" are paid for infomercials . Paid for BY THE AIRLINE in exchange for a
Good review.
Josh is HONEST - thats what you want.
Not bs like astro boy chui. He is full of it and you are watching an advertisement never an honest review
The "walk of shame" turned away from the lounge. Its happened to me a few times lol
Thank you Josh for calling out the terrible service and the ridiculous over pricing of these airlines. They are charging you more for less. Customer service should be the most important part of the airlines staff job. People like Sam Choi are the customers enemy, taking the money and spewing the company line. People who are easily bought are not reviewers I trust.
The first job of cabin crew is the safe operation of the aircraft and the safety of the cabin. Airlines are probably one of a few industries where customer service comes a firm second place but it doesn't excuse neglecting your passengers regardless of the class they're travelling in.
60 mins to deliver a coffee on a 90 mins flight, Albania airways service with a smile...lol
Is "smile" Albanian for "middle finger?"
How embarrassing.As an Albanian I say shame on the Albanian government.I'm not surprised though
Pretty soon i reckon most airlines will go to self service for food and drinks and just have Flight attendants in a supervising role
They are there for your safety. Some are only getting paid from gate to gate. Here is the kicker. Imagine clocking in for work, but your compensation for your work won’t start until you actually left the gate.
@@Canleaf08That ought to be illegal.
Average salary is not even close to 800Eu,more like 500-600
Sam Chui would have lounge access and a live fish tank on board with a variety of different fish!
He's also a shill for the airlines.
Thanks for your honest opinion in this video again!
On the otherside their economy experience, is far better than I expected. With good food and a soft drink, a good experience from Istanbul to Tirana.
Yeah only 3 weeks ago I when venice on them in economy glass the service was excellent sandwiches cakes and drinks even a glass of wine cabin crew excellent even was asked if I like another glass of wine 76 euros ❤
I am full of admiration for your staying polite about the coffee. After asking for it twice, I could never be polite a third time (especially with a crew who really does not care)!
It's sad to see how poorly you were treated by Air Albania. To answer your question about a recent experience, I just flew on KLM from Aruba to Amsterdam in economy and I thought they did a great job. I paid $100 extra for their "extra legroom" seat and thought it was well worth it. The crew was fantastic, and even the Captain was greeting everyone that came onboard. The food wasn't spectacular, but even in economy they served a full dinner and a hot breakfast prior to landing. I'd definitely fly on KLM again if given the opportunity.
Good for you Josh for highlighting Airlines shortcomings - because so many other YT vloggers don't tend to do this. Airlines can only improve if customers report problems or highlight areas that are below par. Keep up the good work!
Great video! As an Albanian, I completely relate to your experience with Air Albania. My family and I had a similar situation four months ago on a flight from Tirana to Istanbul. The flight was delayed for over four hours, and despite our complaints, it felt like we were treated poorly. We're still waiting for compensation, having even involved the Albanian Civil Aviation Authority to enforce our rights under European passenger law. I really hope Air Albania steps up and fulfills their promise, especially from their finance department. Thanks for bringing attention to this issue!
Ilove how all the real travel bloggers roast Sam Chai hahahahah
Seems Air Albania has been trained by Lufthansa and now they want to impress their Master 🤣
Air Albania is a product of Turkish Airlines
@@tkautzor Yes, it is but they go the same way Lufthansa goes: stingy and a little bit rude. Also offering as little as possible but taxing as much as possible.
@@tkautzor Turkish Airlines are a product of German Airlines
hahahaha. I just flew LH last night and yeah it checks out hahahaha.
nice vid I have watched so many of your videos and it helped me with my knowledge of airlines as I want to be a pilot when I grow up
Unfortunately after the Covid Pandemic, the New World Order in effect is, "Charge More & Give Less" !!! You see this every where. At restaurants, grocery stores & so on. Prices are higher & level of service/portions received get lower by each & every passing week. Will this continue & for how long can it continue ?
its like this everywhere in every customer service situation. More money for less. Paid full on Business class with United Airlines to Mexico. Showed up an hour early to the domestic airport (PVD) for a US Leg of the flight. Got on-line for First/Business class check in. One couple in front of us. We sat there for 45 minutes watching the time tick by for missing our flight. Guy behind us starts freaking out because they aren't checking in premium passengers. They were literally like screw you we don't care if you paid double for this flight. And if you raise your voice at us, we'll have you kicked out of the airport. Typical Tyrannical Airport behavior. My wife and I left the line/ printed our tickets out and dragged our bags through security and were the last ones seated for the flight. Never flown them since that experience. I filed a complaint. Was never ever contacted. What an industry.
It is not only in this industry - worldwide everything get's more expensive, while the service/products get worse... it's a worrying trend.
Josh, in America, the crews chew gum, show tattoos, and honestly act trashy. Obviously, depends from airline to airline.
10:17 Josh Cahill, Nonstop Dan and Noel Phillips are my favs!!
Josh is Fer better than whining Dan and Noel Bad Luck Phillips!
@@NorthernMike-1 The FlipFlop guy is awesome. He is anonymous, and gives numerical reviews at the end of the video.
Thanks Josh.
I’ve been a longtime watcher of your vlogs and have now subscribed.
We as the consumer need to start voting with our feet.
HI Josh Im from South Africa just want to say love your content ....its sad on how some airlines is not good at all.....❤❤
Moral of the Story: Fly in Economy so you can't be disappointed by Business Class!
"If I'm going to be treated like sh!+3 no matter what, then I'll pay less money for a seat where I would expect to be treated like sh!+3."
@@scottevans2685 'It's still a Loss but the pain is just a little bit easier to bear'
She did say "enjoy" with a smile when she gave you your meal.
It was poisoned
Sarcasm perhaps ?
"Enjoy" is probably Albanian for "eff you!" 😂😂🤣🤣
In the South USA they say “Bless her little heart”. That means may she rot in Hell! 😂😂😂
Read the three comments below and you know where the blame lies. Iies ! The customers have earned every ounce of it.
You might as well fly with AUA. They don't give you any food at all. But you don't have to wait an hour for their famous glass of water. For me, they're on the same level.
Nice one not having good manners when dealing with customers is simply unacceptable in my view
You are right. This supersedes culture
Josh! Your honesty is refreshing and good. You have one of the best and most informative aviation channels on YT! 🎉 Your work ethic is outstanding. Thank you for all you do!
I noticed recently on economy with qatar it took forever to get drinks but they got the job done when asked. Same as snacks. Had a bad longhaul experience with Finnair. 1 free alcoholic beverage, snacks all cost upwards of 5-10 euros. Staff actively walking around pouring water rather than bringing the drinks trolley. Sad really
Josh- The only thing available on the menu onboard Air Albania is fish and rice.
Meanwhile onboard "Air Afrikaans"- Sir you have a choice of Beef or Cow?
I completely agree with you. Keep up the good work!
I am just stunned by the way airlines across the globe are downgrading business services charged for premium prices. After Covid, this cost cutting trend has been increasingly rampant.
Globe 😂
The Air Albania crew must have gone to the QANTAS training school. In fact I think the whole airline executive followed suit.
I was on a Qantas flight where a passenger who had ordered a vegetarian meal was served chicken. When they pointed this out to the cabin crew, the passenger was brusquely told to eat the vegetables and leave the chicken! How would Qantas deal with someone with a food intolerance or allergy, served a standard meal and told to “get on with it”?
Two months ago, I took a flight with Turkish Airlines in economy class from Prague to Istanbul. The service was much better than on your business class flight with Air Albania. Different meal options, drinks offered multiple times and a very friendly and helpful crew delivered a nice flight experience.
Istanbul airport looks nice, but I don`t like its concept. You have to walk very long distances, especially when using the metro. The design looks modern, but actually it`s quite boring.
Never mind the airline Albania is a great place. People are lovely.
Agreed! I love Albania!
As a Italian, I definitely don’t like Albania. And their airline is a absolutely wrong birth out of hell🥱
@@xxcrysisxx5317 As an Albanian whose capital is infested with Italians yelling as if they owned the place (actually many of you come here for tax evasion purposes), I don't like you either 😊
@@xxcrysisxx5317Why do you not like Albania
@@xxcrysisxx5317 I am British. I've met many many Albanians. I have also served time with them.
They are good people. Family people that have good values. Many are good friends.
SAS business is amazing! Just experienced it flying to Stockholm. The food was the best EVER!!!!
11:11 the crew member looked very friendly and even said enjoy!
Josh, another great video and review.. Cheers to you.. I think part of the reason why business and first class as a distinct premier class is shrinking is the price tag for a lot of people especially when there is nothing given in return and I believe the airlines know this and are still offer a small number of seats as premier class just to look equal to others but then offer shit in return thinking tomorrow this class won't exist anymore and it is for time being for the few suckers out there who still believe in the product.. It is sad but this is my opinion.. I personally have only flown (upgraded) business class once on a 15 hour flight from LAX to SYD airport because I was ill and wanted to get some sleep in.. Although I can afford to fly first class on every flight I take, my mentallity has been the extra money can go a along way in the philanthropic work I do and I settle for economy every time.. Great videos.. Keep making them and we will watch.. Sam Chui sucks btw he is a grown man fake influencer and should be ashamed of himself.. Cheers
I live in hcmc Vietnam , the service is fantastic and its cheap. I think there is a big disconnect between Europe ,US and Asia.
I live in SGN for 9 years and 20 in total in Asia. I refuse to fly EU airlines 😊
Thanks Josh! One thing I love about you is you tell it like it is when it comes to the airline industry. Keep up the great videos. Safe travels and God bless you!
If you are in your late 60's on Istanbul Airport, you get a complimentary buggy ride free of charge.
I would sincerely hope so.
But, it’s a struggle / hassle to book one. And before you get to your gate, they take you on a ‘tour’ of gates - you would have reached your gate if you just walked. They could do better by managing the routes better. Plan accordingly and ahead…
This is beyond words. Your creativity knows no bounds
I don't understand why people book European Business Class? Why not just book 2 x Economy seats and block your own seat out, for less money, same service?
That's what I do. Then I pay for lounge access and enjoy the included food and drinks before boarding. I may just have a coffee, water or glass of wine during the flight, or not even bother. Flying has changed so much throughout the years. Pity!
4-5x the price. you could buy the whole row if you wanted in economy 🤣
but how does this actually work? you just book an „empty“ seat on a made up name?
Because there is food served. Two bags. First aboard and fast deboarding. Good for transfers to another flight. This is why I often fly eurobusiness. When plusgrade is offered, I often can place a “poor bid”. It is about placement and strategy.
With Ryanair, select your seat, making sure there's a free seat available next to your selection. Then book that seat, using the name "Extra Comfort Seat" as the passenger name. When boarding, show gate agent both boarding passes. Different airlines have different methods of reserving an extra seat, so check with them first prior to booking. Hope that helps!
I took first class on Alaska Airlines from Fairbanks to SFO, and no lounge included. It was $50, and I would pay for that for a 3 hour layover.
Flew KLM long haul recently in Premium Economy. Very good flight no complaints. Cabin crew were very good, and overall a good product.
Wow, the checkin desk woman could not even bother to open her mouth to talk, just making noises!.
The coffee took so long because they were grinding their own bean😂.
Thankyou Josh for showing us mere mortals who not to spend our money with.
I was in Istanbul about six months ago I thought it was a very good airport a bit pricey but overall excellent.
The airport is nice... But it's a real workout to connect planes sometimes.
It’s interesting that you mention Sam Chui. I think his “vlogging” has evolved quite a lot since his early days. I don’t think he’s an airline review vlogger anymore like you or Dan or the other people you mentioned. It is quite clear in his videos that he works with airlines, he is given access by them, which actually makes for very interesting and informative content. While airline reviews like yours are interesting and informative as well, you cover a different facet of the industry. Yours is a decidedly customer experience focused, while his is more of a general coverage of the airline industry. Different topics and focus, but both have a place in aviation media. No need to disparage others to show how good you are. Viewers are smart enough to read between the lines. Give them credit 😊
Generell wird die Lounge zur Mangelware. Ich war jahrelang Priority Pass Mitglied über meine Platinium Kreditkarte. Zuerst für zwei Personen, dann nur noch für mich. Zuletzt sollte ich 28USD pro Besuch bezahlen. Also, Platinium Kreditkarte gekündigt. Und die 28USD gebe ich be Bedarf jetzt halt in den Airport Restaurants aus. Generell macht fliegen immer weniger Spaß.
Ich sehe nicht den Mehrwert, PP oder die teure Blechkarte mir zu holen. Ich freue mich, wenn ich dort sicher und gesund lande, wo ich hin will. So macht fliegen “spass”. Ich zahle gerne so 30 Euro für eine Lounge.
Sam Chui will review Air Albania next week and save the airline😂
I love his reviews for being frank and honest unlike Sam Chui which are unreliable at best. As a customer, reviews only help if these are unbiased.
Copenhagen airport also has a very long walk from one end to the other, with no walkways, but you can get a free wheelchair. I agree that Bulgaria Air is underrated, having flown economy without any expectations.
If you want bare minimum (or less) you need to come savage Qantas. Australia begs you
Qantas was once a loved trusted brand, but sadly no longer. To be fair not the worst service out there either!
You need to come savage Qantas!!!? Please explain.
My one and only flight on Qantas was 43 years ago on a 747, in economy class, from Athens, Greece to Perth, via Mumbai. It was a 15-hour flight, but a wonderful experience in terms of customer service. Sad to hear that they've gone downhill (that's American domestic carriers' area of expertise).
@@scottevans2685Oh my! I did the same route, but starting in Sydney! It was end of 1982 . Sydney to Perth and then Perth to Athens via Mumbai! I had a great flight. I will never forget the fact that when the doors opened at Mumbai, the air smelled like cow dung! I remember buying a bull doll at the airport made of real cow skin and I could smell it even after a year 😂
Thanks for your honest reviews
The golden rule: *the customer is always right.*
Except when they are wrong
IN MATTERS OF TASTE to quote the complete version.
No…that’s American bullshit….l used to work for an Airline and in customer service training the motto was…”the customer may not always be right…but they are always the customer”….
@@terencemccarthy8615What airline was that?
Clearly you've never worked in any customer service job
14’54….matching shorts!….love it!…
I notice too...wife's idea most likely.
As an avid traveller and for someone who has been in the industry for years I really appreciate your reviews and feedback on the routes and airlines you use. This is exceptionally useful as I am a partner in a travel company and can use it if clients ask questions. However, something I have notice last couple of vlogs is that you have made negative comments or slight side swipes towards Sam Chui. While you are entitled to your view and that his model is totally different. By talking negatively of someone I feel does not reflect well on you and the hard work you do. I believe there are other ways to get your message across without mentioning specifics. Stay good at what you do and not by belittling others and what they do, even if you do not agree on their model.
When it comes to service I do want to add the fact thatBA puts priority tags on cases but the cases never come out first. It is all very random. I do not know why this it’s happening but I fly BA almost 99% of my flights and in 4 years my bags have come out priority. You should put it to the test.
Are you and Noel Phillips meeting up this year for a double act !
They are! Only problem is that some calamity is going to affect Noel, which will affect his ability to hook up with Josh😂😂😩😩
Thanks Josh, for another wonderful review.😊
love your vids josh! :)
Josh please have a look at Malaysian airlines, they seem to be in some sort of crisis at the moment but this is not common knowledge. I have relatives who have had cancelled flights with little notice and a boarding chaos story. They swear they will never ever use them again. Part of the problem seems to be the faulty A350 engine part discovery causing suddenly grounded planes.
I would say the only Euro-Business-Class that is actually worth the money is Austrian Airlines with their phenomenal Do&Co catering and really good hospitality. Of course they provide lounge access and alcoholic beverages as well. 😂
The meal looks like they cheaped out by adding more rice...
As an Albanian myself, you're absolutely right on every ground here. Very few Albanians use the airline in spite of being the "flagbearer" just because we all know how shitty the service is for the price. Nobody from the crew has any real service training, I would assume most of them have moved from other low-budget airlines which don't actually offer higher-tier tickets above economy.
Just as a bit of extra information, Air Albania was actually founded in cooperation with Turkish Airlines and sometimes they operate jointly, although it is (supposedly) entirely state-managed by Albania. The funny thing is that in spite of supposedly being state-managed, it's prices even for economy class are quite a bit more expensive than alternative airlines, not to mention the limited flight destinations.
The bad service would almost be forgivable if the prices reflected the quality, but unfortunately that is not the case at the moment.
Hopefully they look into all of these horrible reviews they're getting, both from Albanians and foreigners and improve the service, because as it stands right now t's frankly a little bit embarrassing holding that name.
In the US you will not get lounge access for a 5+ hour "Domestic First Class" (that's what they choose to call Business Class) transcontinental flight.
Damn… haven’t heard one good thing about this country 😅 even their airline…
I've never been in Albania, but I do know quite a few people who have, and they all speak of it with stars in their eyes, with only the best praise for the sights (especially the coast and the charming Ottoman-era towns), the hospitality of the people (they say it's exactly as Josh said: they appear grumpy at first, maybe they're a bit cautious with strangers, but it doesn't take long for them to reveal their real kind and warm nature), the food, the cafés (best in Europe, according to some), and especially for how affordable all that is, especially compared to nearby Croatia and Greece. In fact, I have a British friend who is an Albania fanatic and goes there at least twice a year - he's even considering retiring there. I hope to go there one day, and until then I'll reserve my judgment and trust my friends.
Ask any of the 14 million tourists visiting this year. Get out of your basement and see the real world.
Why is the industry losing great people? Great or passionate people have waiting for 5 years, often accepting jaw-dropping pay cuts, for the sector to turn around. Instead, companies prioritise management compensation, media campaigns, etc over their talented staff. This lack of ambitious staff results in lower productivity and skills (and higher new joining staff turnover) and at the end of the day translates to a worse flight experience
Because there have been a huge workforce loss for the past two years. People call in sick. You need healthy people. But there are almost no more healthy people.
As with most companies these days, it represents a great big "middle finger salute" to the customer.
@Canleaf08 Ambitious people left. Good managers left. What do you have left in the end? Already sick people and people who sooner or later end up becoming sick
As long as the flight attendants are hot and they show some T&A I'm happy to be on board.
Shallow. 🤦♀️ 🙄 🤦♀️
@@talia6442 No I am just honest.
That's a bit creepy john
@@Benluigi no to be honest I am just like 99.9% of every other male who is between the age of nine and 99 we'd like to see pretty women in a hot uniform.
The whole situation reminds me of B&H Airlines from Bosnia that was also using the expertise, support and planes of Turkish Airlines ...and managed to let it fail. It's a real shame, with the amount of lowcosters serving Albania you'd say there is certainly a market for a good premium carrier. But among all the negatives, you have to give them credit for the economy class & the absolute stunning livery of the planes!
Branding is promising for sure but you just ruin it if you don’t back it up over the years.
On AirAlbanias website it says that lounge is included. Maybe you just went to the wrong lounge.
As you can see upon check-in, she says no lounge is included.
Lounge access is included only in Tirana and Milan.
Cabin Crew chewing GUM?! That is just not normal in any kind of profesion where you have contact with customer should this happen
I dunno if the "best airport in the world" should openly have counterfeit stuff for sale in the shops in there at the full captive customer transport location cost of the actual genuine item :)
Comparing with other bigger european airlines, Air Albania, is much better. BA, Air France, Austrian offer nothing, hard product faling apart. For such small airline they are doing very well. Please try BA and tell us how you would feel
I guess it's the first time you are watching one of his vlogs, otherwise you would know how hard he is pounding the legacy airlines for their price-performance ratios to the point that he gets banned. Instead of being defensive, learn what needs improvement and fix it.
Nice video Josh. A good video to relax on.
Did I get the first like?
Think so!!
Love ur airline reviews keep it up !!!