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Widebody comfort, not so great airline. The TUI BOEING 767-300ER from Gran Canaria!
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- Опубліковано 22 кві 2022
- Subscribe: / @momentsinthesky
In February 2022, I managed to try out the TUI 767-300ER wide body from Gran Canaria, Canary Islands, to Manchester UK. This 24 year old bird, first delivered to Britannia Airways in 1998, took me on the 3h57m journey where I discovered a really well presented aircraft, and a slightly less than satisfactory airline!
So pop the kettle on, sit back, and let's begin our journey on the viewing deck of Gran Canaria airport's Priority Pass lounge.
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Wow, that’s abysmal. You make a fair point, cabin crew do work long hours - but so do the rest of us. Good manners cost nothing. Glad you called out the poor customer service. Excellent vid.
I really never comment on the crew but on this occasion they couldn’t even relate to me in a basic human way..I couldn’t wait to leave that plane
ttttttttttttttttttttt😇
I'm not saying don't blame TUI, however the catering company (Dnata) have reduced their supplies to the airlines they cater mainly due to short staff issues. The airline I work for in Manchester have had no choice but to cater the aircraft in the morning for the whole day, even though that aircraft might do 2 different destinations, 1 in the morning then 1 in the afternoon, keeping the same catering apart from a fresh stock of sandwiches in the afternoon. Therefore the crew that take the morning flight have to make sure not to sell as much, so there is enough for the afternoon flight.
Thanks Josh for commenting and you’re right, I just wish TUI had told me in advance (that and they were grumpy all the way back!) 👍
I wonder if they had been getting grief from the passengers on the flight down about the lack of food on board and this affected their moods for the flight back home? Not an excuse I know, but potentially a reason, as it can’t be nice getting grief from passengers for something out of your control.
This is why I always eat a decent meal in the airport before I fly, plus the food is usually rubbish haha
I have many a memory of the old Britannia experience from childhood holidays.
I must say, I’m very surprised with the poor cabin crew… all my experiences with tui have been perfect. Also, you’re very lucky to get on a 767, which would already make the flight great for me.
Lovely video Neil. Good to have an insight on all airlines.. nice work 👍
My first ever flight was on a Britannia 767 - G-BKPW in 1987 , we got put in the Smoking cabin 😂. Since then I've flown on lots of TUI 767's to the Caribbean and 757's to Europe. Great aircraft
Ha thanks Paul, I do remember those smoking cabins 😀. It’ll be a shame to see the 767’s retire.
This channel is infomative and entertaining, please keep up the great work sir.
You’re welcome Jake..more coming soon 👍
Finally a review on tui thank you! I’ve been considering them on a long haul flight from Florida to the uk but I know now not the best idea!
You’re welcome Joshua..it really wasn’t a great experience as you saw 🤷♂️
Nothing wrong with tui at all you just had some moody flight crew on board that’s all
That’s a shame, I just had two lovely flights with TUI lately, the staff were so friendly to both their colleagues and passengers on both flights, it was only Gatwick to Palma and returning a week later, and we got seats on the second row, and a bacon roll on both flights
Hey James, you know I am wondering if I need to do another flight with them - perhaps from Gatwick as Manchester is a bit of a mess at the moment! Stay tuned..I might give it another try
340 Airbus 757 boing and 767 boing are the best ever
Nice report
Thank you, Rolling Bear! Stay tuned for more..
2-4-2 on a 767? Wow that has to be tight. Love the old school overhead bins though. Sorry about your bad flight Neil but you turned it into some entertainment for us, so thanks for that 🤣.
Mr Gilbert how are you..you’ve been doing a fair bit of travel yourself lately by the looks of it! That config was one of most dense in Europe I believe. I always try to see the bright side, even with TUI 😆
@@MomentsInTheSky Thanks, yea it has been a busy year, been doing plenty of traveling, just trying to keep the content wheel moving!
Your sub growth is great to be fair, you should be happy with that - but yes, keeping up the content output is challenging at times I agree
@@MomentsInTheSky Thanks man, keep up the great work!
Hello great videos and love all the details . At this moment in time just a bit gutted at the closure of a Doncaster Airport, just so easy for our family tui to Gran Canaria . Now just looking at other options and jet 2 & Tui which plane is the one with 3 seats in the middle ? Only ever flown on the 3 either side planes ✈️
Hello Nikki thanks for watching. I agree Donny going is a blow..a lovely airport that I’ve used a few times myself. The plane with the middle seats down to GC from Manchester would be either this one on the video, the 767, or the newer 787 - both operated by TUI. Usually the Canaries flights are 737’s but you can find the larger planes on certain days. When you book on TUI’s website, it’ll tell you which aircraft it is, so you’ll know for sure.
When it was Britannia in the 80s and 90s they were great and service standards high for a charter company. My auntie said as crew they had training on how to serve drinks and meals and where to place the pack of peanuts and cup on a paper coaster branded with Britannia logo and and strict with uniform standards. They even flew to Australia with long stopovers for the crew. The 767 was a dream in the 80s and a modern plane.
Thanks Peter and yes, what a great airline they were..I might give it a go again
I recall the Britannia flights to Melbourne 👍
Thank you for the great review and exposing TUI for their bad service… even Ryan Air offers a better service. Well, I experienced the same, rude crew behavior when it comes to XL seats aboard TUI. Keep up the great work!
Ryanair is always friendly to me
I used to love seeing Britannia 757-200 at Bristol shame on Tui I use Jet2 now as my preferred airline honest , trustworthy fair price for what it is .
Totally agree Simon, Jet2 is always my go-to airline for the Canaries!
A crew makes the flight what it is. Probably caught them on a bad day. I’ve flown long haul to Mexico and back with them. They couldn’t do enough for you. Leave it a while and give it another bash. This was probably just an anomaly
Is that row 17? The bulk head extra space seat looks worse that a standard seat where you can at least stretch your leg under the seat in front.
Yea, tell me about it 👍
@@MomentsInTheSky we've got that row on the right hand side of the plane next year but wondering whether to change it. Hobson's choice between not being able to stretch legs under seat in front and cramped knees in a normal seat!
Nice tripreport! Pity the airline let you down they were really good for me
It may just have been a one off I guess. I’m minded to try their 737 to compare. Thanks for watching Ricky!
Just flew with TUI, crew was amazing on the outbound flight to Alicante. Had enough food for the aircraft however on the way back they ran out of some supplies. Always flew with TUI and always had an amazing experience, however that’s just my opinion, but I would recommend giving them another try.
That’s really helpful thanks and I am thinking of giving them another go. Just out of interest, which aircraft type were you on?
@@MomentsInTheSky Back to Manchester I was on G-OBYK. Outbound I was on G-OBYF. Both 767-300’s.
Wow i cant believe i am late for this! Where did you stay in Gran Canaria? I wish we had more widebodys to Spain from Europe, even if the aircraft is a bit tired!
Thanks Diarmuid, I stayed in Maspalomas - it’s a nice area
Im flying to Paphos, Cyprus on Saturday with TUI on a 767....will be interesting to see what the service is like. Maybe this was just a one off?
I’m really hoping it was just a one off yes - but I’d be interested to see how it goes for you - hopefully a better experience than mine 🤞 You can’t really spoil a 767 though!
Brilliant trip report! Really well made, but again, it’s a massive shame how the flight Went, flying with TUI a few times over the next year so hopefully it won’t pan out like this! 😀✈️
Thanks mate. I am wondering if I should try them out on a 737..it may have just been a one off experience I guess 🤷♂️
@@MomentsInTheSky I think I’ll be on a B737 when I go, but yes, maybe if the crew weren’t bad, the flight would have been nicer!
@@planespottingringway TUI aren't that bad. Only bad experience I had on my flight in December with them was screaming babies XD.
I think it's Manchester. When I fly with them all the time long haul and they are always amazing apart for then we had a Manchester based crew traking us to Gatwick. They were rude aragant and you could tell they didn't wonna be there. Later that same year we had a glasgow crew taking us back to Gatwick and they were amazing like the Gatwick crew were
It’s a good point James and others have said the same as you - I might try a TUI flight from Gatwick and see what it’s like 👍
It seems like the aircraft hadn’t been catered at all. The Pringles and fruit pastilles were probably left overs from the previous days flight! I flew the same route with TUI in November 2020, I don’t recall it being as bad as this but also it was on a boring 738!
Yea it was great being on the 767 James, but not an airline I’d hurry back to
Well thats me not flying with tui ever again after watching this i had the same thing on a flight from kos last year but i put it down to the pandemic and the stress the crew where getting from passengers.
Glad I could help Cam! I’ve had one or two people say they like TUI but most are of the same experience as you.
G-OBYK is just as worse in the cabin, i just recently flew back to Manchester from Sharm el sheikh and they had no food left either, for a 5 - 6 hour flight! However I did enjoy flying on one of Tui’s remaining 767-300s
Just like me Daniel..I loved the 767 experience. It was just the airline..similar to your experience.
I share your opinion of the 767. While it may not be
"outstanding" at anything, it is well above merely
competent at many things, and its durability speaks
for itself...
Thanks Respighi! I do like your description of the 767..it’s a nice way of describing the aircraft 👍
Inwas on a leased tui Holland 767 (leased from a Swiss company), wasn’t impressed by the 767 neither.
Their 737max fleet is even better.
I do wish to fly the rare 767-400.
Back OT, the tui crew is always amazing. Super friendly…and usually good looking ;)
The 767 was comfy but the 757 was my favourite
Yes the 757 is quite some aircraft..my next video is all about the 757 so stay tuned Susan!
Ima frequent flyer with TUI and I’ve found the staff can be hit and miss some the staff where really bad and some have been excellent so it’s really unfortunate you got a bad crew
I do keep thinking I should try them again for that exact reason. Thanks for watching Josh - you’ve given me an idea!
Going to Lanzarote in July with TUI but its gonna be operated by SmartLynx Estonia. After seeing this definitely gonna lower my expectations
Thanks Lawnmorerman, I wouldn’t worry too much - I’ve flown with SmartLynx and they were very good 👍
I know TUI operate some 788's down to the Canarias sometimes maybe their crews could be a bit better however im not confident
They do - and I’d love to try one. I think the crews would be different but defo one to try - what could possibly go wrong 😝
@@MomentsInTheSky They do, back in June i was on the 787-9 Dreamliner from Birmingham. It was the best aircraft i've ever flown on :)
I Always Fly TUI & Love Them! But I Also Flew On One Of Their 767’s And My Experience Was Abysmal! Very Strange…
That’s a good point - I wonder if it’s the larger plane that could be the problem - but I do love the 767, it’s a pickle 😁
Great video, Neil. But what a flight! I would have thought the crew would put in more effort knowing the lack of food service available on board and the potential of dissatisfied passengers. The rudeness was shocking. Aren’t all 767s configured 2-3-2? It seems they have added another seat in the middle.
Hey Wayne, hope you’re well. TUI added another seat yes, I think (if memory serves), that TUI operated one of the highest density 767’s at point. I’m sure you could squeeze more than 328 people on!
@@MomentsInTheSky i'm pretty sure BA had the same seating layout on 767s
@@susanmorley BA's were always the standard 2-3-2
Great vid is 24 yrs old plane safe to fly
Thanks King! I also flew the Jet2 757..at 35 years old..they’re well maintained and all good 👍
Flying on a TUI 767 to Cape Verde from MAN on the 21/07. Disappointed to see there’s no TVs 😂6 hour flight
Yes, I’m afraid no TV’s to Cape Verde. Sorry about that 😝..I do wonder what they’ll use to Cape Verde when the 767’s retire..
@@MomentsInTheSky Probably their 787 Dreamliners. They're direct replacements for the 767s and I doubt the 737 Max has the range to do that length of flight.
Found TUI crew the same, i've taken 18 Jet2 flights in the last 6 months, crew and aircraft spot on, taken 2 TUI flights in the same time, rude, arrogant miserable cabin crew.
It’s true that Rich - I had a four hour delay on a Jet2 flight and the crew were still smiling. They really are great.
Wow. Bad trip for you, not good at all, I hope Tui have got in contact with you regarding this flight and the abysmal service but then again, they probably don't care :(
I certainly did feed back to them but so far, no response. As you say, they clearly don’t care 😬
I’m crew for jet2 and the TUI crew are always so snooty to us on the crew bus and are so rude, so it doesn’t Suprise me that you’ve found them rude as a customer perspective !
Ah that’s interesting - it’s always great to get a view from an industry insider so thanks for that..I like Jet2 by the way (all in my videos!) 👍
Great trip report, very professionally produced and shot.
I agree with you about service going downhill and it’s such a shame when you think of British charter airlines in the 80’s and 90’s, and how good they were.
Who in their right mind thought that getting rid of a well respected household name and brand like Britannia, and changing it to a nondescript sounding noise like tui, would be a good idea anyway?
On another note, I’m fairly sure that it was Air 2000 and air europe who first started serving hot food on British charter flights, not Britannia. Despite what the promotional video claims.
Oh and don’t get me started on the brainwashed mask zealots, there is a Liverpool based EasyJet captain who likes to berate passengers on his welcome onboard announcement about having to wear them. Luckily easy have now stopped their mask mandate, so he must be in mourning now.
You’ve got yourself another subscriber, I look forward to future videos 👍
Hey Matthew, thanks and welcome! I was surprised when they said they were the first to offer hot food..like you I’m sure it was available much earlier than Britannia.
Stay tuned for more videos..I’m filming every day this week!
Health and safety semon! 😂😂😂😂
Ha ha - it did get a bit repetitive 😝
@@MomentsInTheSky yeah but so on the point! 😂😂
I've never been a fan of the H&S sermon, up in the air or anywhere else. However, in May 2008 flying from Arrecife to a cold, rainy and windy Gatwick (with plenty of food and drink though). We had done the normal decent with the changes in engine noise along with the gear going down. It was then anounced we where 'going round again and not to worry'. Then heard the undercarriage being as it went back up and we gently climbed away. Nothing dramatic at all. We flew around for a bit, had that lovely slowing down floating feeling then heard the undercarriage go down, then a few minutes later up, and down and up again. The captain, using his special captain's voice told us not to worry (a bit like the government saying there is plenty of toilet rolls so don't panic) explaining there had been a warning the gear had not locked down properly and listen to the cabin crew's instructions along with a reminder not to leave our seats or undo the belts until instructed. We appeared to slow right down, the undercarriage made its noise and suddenly and very gently we where on the ground. Didn't recall the reverse thrust being used. The crew where great. But I now listen to the H&S stuff and look for the exits, just in case. Cos it happens.
Why glad i didn't pay got free seat allocation wouldn't pay pennie seat on 767 no leg room but have say after reading bad reviews was impressed with tui but knew hotel stsyed at foid be nice always check hotel out on all inclusive before book but was fab food ate right through other all inclusive been on ate out because food was nasty do like jet2 but gone rediculasly expensive use lot cheaper last year this year gone rediculasly high but tui don't just offer 383 discount also get 100 holiday voucher jet2 only get 50 which is useless if charging 900 to over grand
What about 757 that what I missing
That’s next weeks video Daniel don’t worry..it’s being edited this week 👍
To be honest Neil, I have refused to fly TUI for years, as I generally find them far more expensive than their competitors. Depending on where you're flying too, their flight times tend to be at the crack of dawn and the leg room on some of their flights is terrible, but on a four hour flight to have no food service is appalling.
They are usually far more expensive on the Canaries routes that’s for sure. I do rely on food on the short trips..I couldn’t believe it when they had nothing 😬
Have to say last time i was away I flew with Tui and from check-in they were abysmal.
Staff at the desks were so aggressive.
We all got charged excess baggage even though the scales on the desk said we were under.
(Self checking scales were showing we were over)
Cabin crew were also unprofessional and just plain rude.
I would never choose to fly Tui again.
You’re not the only one to say that Stephen. I thought it might just have been a one off for me, but there’s really not much love for TUI!
I never use Tui anymore, 4 times the price of Ryanair and RYR crew aren’t the best but there better than Tui on my last Tui Flight I paid 400£ pp Return no extras for a flight to Antalya and on my return the window panel fell off , wouldn’t move me to another seat so that was 5 hrs sleeping on a Piece of insulation with a 2 mm piece of aluminium separating me from the -60 degrees temp outside never again much rather fly with Ryanair, Easyjet , Jet2 etc
That sounds like a cold experience in all senses Sam..and fairly reflective of what I experienced sadly
Your so fussy over airlines try and fly Ryanair like I have to
I love Ryanair - as I’ve said in previous videos - great airline
Ok I’m so sorry I’m just jealous I can’t afford to fly jet2
i think TUI has lost it's way, maybe due to the huge covid losses and cost cutting but now it's showing in it's product .
Couldn’t agree more - the one titan of the package holiday world has fallen so much - sad to see
Tui boeing 767 are certainly not the best planes because they are horrible, old and the seats were uncomfortable last time. I prefer Tui boeing 737 or Tui 787 because they are nicer planes and seats are comfortable on both Tui boeing 737 and Tui boeing 787.
Customer service can be hit and miss on Tui too at times as some of the crew on the planes are polite while others are rude.
Jet2 are more better than Tui overall and at least you get decent customer service and at least Jet2 doesn't have boeing 767. Boeing 767 is worse aircraft in my opinion. I heard Tui are getting rid of boeing 767s too this year.
I will never fly with TUI again. Cancelled our 20.35 gran canaria to Glasgow flight on 12th May 2022. Made us check in at airport at around 19.00 and wait in airport for the Manchester flight which finally left at around 2.30 am. Lost our pre paid extra legroom seats. Bussed us back to Glasgow arriving in Glasgow around 12.30 on Friday 13th May. Probably put these big planes on so they can cancel other returning UK flights and put them on this plane to Manchester. Disgusting Tui!
Thanks Jane..I’m sure I read about your particular flight - clearly not a great experience!
It was an awful experience. My first and last experience with Tui. Thanks for your video.👍
@tui are at it again. Causing carnage by cancelling flights with no thought for the poor stranded passengers being transported like objects all over the place. Just be upfront and cancel the holidays instead of leaving people stranded.
Tui are sadly very poor nowadays. The way they are going they will be out of business very soon.
Thanks for watching Mark and I’m afraid so - I may give them another go just to see if they’ve improved
Absolutely pathetic and I’d say even at the height of covid that would have been pathetic as every airline should serve food water alcohol etc . Personally I don’t like them anyway so this just backs my opinion up , cheers Neil very good watch
Thanks Kieron..I can’t quite believe how much they’ve fallen since the Britannia days. Ah well, memories 😁
If there having catering issues how would you expect them to serve ? What take off with no food so people still get away or cancel the flight
@@JC-uy3di it’s a fair question JC. I’d have liked them to tell me in advance. When you rely on the facilities advertised (and that other airlines around that time were very capable of delivering such as Ryanair and easyJet), it’s poor form for them to simply say “we’ve got nothing”.
I’d have happily taken my sandwiches and drinks onboard - if they’d told me in advance to do that.