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you just made a video praising an airline that was involved in a discrimination incident a few days ago. it's suspicious that they made you do this on purpose.
@17:56 you’re right. We’re understaffed. Manpower has been cut on every flight and it’s not going to go back. That’s why it took that long for your meal. As an emerald member, I suggest you leave some advice to our company because you guys matter and we don’t. They don’t give a fuck about us not getting enough rest between flights, not having enough manpower to do the service, which by the way, it concerns you. We used to a “standby” crew in case any emergency happens, but now it’s gone! Where did he go? He is now serving meals. So is it still safe on our flights? I’m starting to doubt that
I guess it's a bit similar to what most airlines were like back in early 2022 when the world reopened. When profits increased later thanks to more ridership, payrolls of staff increased as well. Hopefully you guys can still organize a strike without it getting struck down by then.
I used to love flying Cathy Pacifics 747 back in the day. The product, staff and all round service were top notch. Your experience did not remind me of mine (many times). Thanks for sharing.
Person from Hong Kong here, they have previously fired lots of their employees due to pandemic, and when Cathay decided to rehire them, they have to work back from the bottom of the corporate ladder, hence the low staff morale. But still for us from Hong Kong they are still the best option that we have and I am glad you gave them a chance.
@@kinennsa they are only good if you are flying to Japan, because I live in Hong Kong, if I wanted to fly anywhere else I would have still choose Cathay
@@nekomi_ch You can fly to HND or NRT and then fly to Europe or North America. I live in mainland China, and I always choose ANA or JAL, never chose Cathay.
My biggest issue with CX is its crews. If the service onboard is poor, then the whole flight will be a poor experience regardless of how good the hard product is.
This happens quite often, If you are Emerald/Gold One World, Cathay and BA tend to oversell their Premium (Especially on peak times), so if you are a solo booking and Gold, you will get bumped (I travel to Dubai once a month and 50% of the time this happens to me - The last time I went Hong Kong, Cathey did this as well)
@@lexchan4 some Chinese bloke complaint about the cabin crew insulting them for not knowing how to speak English. (But blame the Chinese for not knowing how to speak English in the first place)
@@ludwigtails Cathay has never had awesome service, in all the years I flew with them long haul. Compared to EVA, China Airlines, JAL and ANA, their service honestly paled in comparison. I once had a flight attendant basically scoff at me for asking for water.
@@ludwigtails What do you mean by 'but blame the Chinese for not knowing how to speak English in the first place'? That flight was from Chengdu, China to Hong Kong. Wasn't it the flight company's problem for not bringing anyone who speaks Mandarin Chinese for a flight within the same country from point A to point B?
Some years ago I was upgraded by B.A. from PE to Business, no charge, on my usual long haul. Clever move on their behalf as ever since I’ve only booked Business, the difference is incredible. Having said that B.A. has just lost me because they’ve hiked the price so much I can get a much better deal with another airline.
LMAO. Are you seriously comparing garbage like British Airways to Cathay Pacific? B.A. is on the same level as African airlines. Cathay Pacific is world class (if not #1 in the world).
@@gotsamoyed1875 first sentence is correct, but second sentence is just delusional. cathay isn't even in contender for best in the world when airlines like singapore, eva, china air, ana, jal, qatar and emirates exists
I've been on cathay many times, and i've been in both the business and first class lounge, and although the first class lounge is much nicer, the business class lounge's dan dan mian is absolutely AMAZIING! something I have to get everytime. And i'm surprised that boarding took so long - for me it's always been earlier or on time!
On my last two flights, I flew back to back on the economy with CX from TPE-HKG-CGK. I always enjoy the hard product, somehow like just most people said here the crew is just so inconsistent. The TPE-HKG leg was always great (even if it's a short one), but always feel the HKG-CGK service is so bad (almost every time).
Hong Kong is a capitalism society right? If so, there is no underpay. In a market economy, if Cathay staff are unhappy with the salary, they can always move to the next better alternative. The fact that Cathay can find enough staff means that Cathay is paying the market price.
@@Canleaf08what you mean no competition lol, you know there are other airlines operate in HK right? Lol people are free to choose which airlines to work for.
@@dt8101 Except right now they are understaffed and experiencing very significant employee turnover. Your assertion about their employee's compensation being adequate is incorrect given what we are seeing....
Flew HKG-SYD overnight on CX A350-1000 in early May. It was one of the best of my 6 OneWorld segments on a return CDG - SYD MEL-CDG itinerary. Service was fine. HKG lounge was outstanding.
I haven't flown Cathay post-covid but this looks pretty similar to my pre-covid experience. Their food has always been their weak point in my view. Hard product and ground service is pretty consistent.
Fun fact: There is no Iberia transfer desk at Madrid Airport (their hub) on the security side. At least when we were there in the summer of 2022. Love your videos :)!!! For me, Cathay Pacific has been the best airline experience in my life. I flew with them from Brussels to HK and back in October 2019 during the protests.
They are now facing criticism for treating non-english speakers (actually just Asians) differently. A lot of people are sharing their terrible experiences online.
CX was so consistent pre-COVID. Its ground service at SIN (my hub) is still better than that of SQ I feel like but you can see onboard crews becoming unprofessional (or as some in the comment section rightfully pointed out, unable to be professional due to multiple constraints) and lapses emerge. I do hope CX can recover and heal better.
Cathay was the first airline i experienced which didn’t serve water during a 15 hour flight. It’s just shocking. I literally had to walk to the back of the plane and ask for water
I flew HKG-LHR a few days ago and experienced a similar thing. Only once did I see the crew come through with a snack and even then, it felt like an afterthought, they never came through with water or juice. I hope it's better on my return flight. I went to LHR last year on Malaysian, even their crew came through with water.
Have flown a few CX long haul economy in the past few months, in some flights the crew did not walk the cabin at all when lights were turned off, but in some flights they did, so I am not sure what's the standard procedure. Crew in Qatar (also flew with them in the last few months, so the same time period for comparison) walked the economy cabin every 1-2 hour with a tray full of snacks, water and juices. I always find the Qatar crew to be quite diligent.
@@lawyh1506 Not even in Business! They're facing crew shortages, however, most of the CX crew was still fantastic, especially the ISM on board - they are legends! Even before COVID, I can't recall the water walk being included in their service flow. (However a bottle of water is placed on the seat for passengers)
I will add that I used to be long-haul cabin crew so I have an understanding about cabin service. Regular walk-throughs were a must as it's also to do with safety.
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I'm taking Cathay Pacific for my holiday to China and back (AMS-HKG-CAN and back). Curious to see the Economy class experience. I just hope the first flight leaves and arrives on time as I have a 1 hour and 50 minutes transfer. Thanks Dan for showing us around this video!
@@hox1788 Basically the massive decline in standard in flight ops. In the 90s, 2000s CX was a very desirable airline to work for and attracted the best from around the world. These days it's got a terrible reputation with pilots today expats that fly there that don't have any other option or a poor record elsewhere. In the years leading up to COVID management showed a huge disconnection from operations. Hence the collapse of Dragon and struggling to staff their operation. It's no longer treated as an airline by management and thus for the last few years there is no interest from experienced aviation professionals from pilots to people with experience in managing an airline. As a pilot myself CX was going to be my first choice but after talking to a lot of people at the top of Flight Ops (Check and Training Captains, Base Training Captains, Fleet Managers, HKCAD Licensing Authority pilots etc) I was talked out of it in about 2013/14. These guys were ex RAF Red Arrows, RAAF Roulettes, military instructors and management pilots. They all said the same thing then - CX flight standards are now driven by accountants and since I've been told pilots get no real say in safety. Very glad I listened to them.
I'm so nervous for Cathay, I am from Hong Kong and I love Cathay cause its a part of Hong Kong's "Major Things" (IDK how to word it lol) and the HKG airport and Cathay are just some of the things I think are cool about Hong Kong.
A HK friend shared with me a very similar vision just like yours a decade ago. I can still remember her excitement and passion recommending this airline to me, just like a kid showing off her favourite toy. Unfortunately, I hate to say this, with my personal experience with the airline this company is in a rotten tomato state beyond any cure. I feel sorry for my friend, who was always so faithful in this company let alone the fact Cathay played a vital role in HK's modern history.
Though I wouldn’t say the service on cathay is world class, the service you got on those flights definitely isn’t representative of Cathay’s actual service. I live in hongkong and fly them quite a bit I i’ll say that 4/5 flights would have service and meals significantly better than that. Anyways, Great Video! And although you mentioned you wouldn’t be seeking Cathay out, you should definitely consider flying them again, especially once they’d had some time to recover from the pandemic.
My mum was upgraded from HKG > LHR a few years ago in the summer - she checked in quite late as was on a non-connecting flight but suspect it was also overbooked. She had no loyalty status. like literally zero :P
Thanks for the video! We’re flying cathay from Australia to Canada via HK because it’s not flying through LAX (and anything is better than that!) and it was the best option for our oneworld around the world ticket. We are flying business and I’m glad we have a stopover in HK because the airport looks great. I don’t really care about service on board if the seat and everything is comfortable. Hopefully it all goes well. Thanks for videos I really enjoy them!
Went to japan 2019 on their business class. Seats were ok but the exceptionally attentiveness of their crew helped me retrieve my lost baggage and made sure i got delivered to my hotel ❤
Hi Dan! How’s it going! I’m a cabin crew at CX and im new here. I hope you can see this. You mentioned our crew members are one step below. Here’s why. 9100hkd is our basic salary excluding layover allowance which is the equivalent of 1130 USD. After the pandemic, some of my colleagues get 13 turnaround flights for a month, meaning ZERO layover allowance is given. We’ve been trying our very best, I hope you enjoyed our service though.
It's been really rough for the crew and CX since HK had very tough pandemic restrictions over a long period of time, but keep up the nice work and the passengers all know the crew are all trying the very best.
@@brandrange2288 - Please show me where racism is in the comment above... Also, a point is being made that Cathay Pacific is paying the employees not enough to care about their jobs. That is an issue with employees worldwide due to the fact they are underpaid.
Took my first international flight with Cathay in 2019. From jhb to Hong Kong than China. I was happy with everything from their service from their food which I still believe it the best thus far as I’ve been on qatar and emirate oh and Hong Kong airlines. They are the best on food thus far for me.
Recently flown from LHR to HKG and back, the A350 product was looking good. Crew service in Business is good but its obvious staffing levels are a challenge to them!
I agree with you about the food, my brother and I booked my Mum for CX Business class a few months ago, my Mum also told me that the food was indeed quite disappointing. However, others were good.
Dan- I just wanted to say thank you so much for everything you do. Your videos are the best flight review videos in the world. I don't get to fly much, but I love dreaming about getting to fly tons when I am an adult and want to travel the world. You have inspired me to do so much. Thank you again!!! Jack Woods
Thank you, Dan. It’s always a pleasure watching your videos, it is indeed a pure enjoyment. And I really appreciate your talents and efforts that you devoted in your work. Have a great and productive Thursday.
Cathay Pacific will always be a sentimental favourite of mine, but it's too bad they've fallen behind their main competitors in so many areas, even before the Covid restrictions.
I flew Cathay Pacific in business in March from Manchester to Hong Kong with work. The Pier Lounge in HK is amazing. The food and service on board really let them down. Food was very bland and limited choices on the flight back- no starter and only two dessert choices despite what was on the menus. The TV sound ended up out of sync too. Agree the seats were fantastic, loads of room.
I flew out to Asia from London between Jan and March. So i flew London to Singapore via SQ where i arrived for 5 hours and rather than staying around Changi airport went to meet some friends around joo chiat in Katong. I later took a Cathay flight to HK and i was so surprised at the different service i was provided. It was just little more comfortable and the food for what was a 4 hour flight was very decent. I came back to S'pore with Cathay and yeah experienced the same service. I think in future i might consider Cathay when flying across into Asia
frequent flyer between Sydney and Hong Kong since the early 90's, the last several weeks flying between Sydney, Hong Kong, Bangkok and Taipei, and that's the worst experience i've ever had with CX.
Well, Cathay is a complicated airline… but I still like it. Based on this video from Dan, I know what to expect from Cathay when I’m flying with them next: prepare to wait long for less than average meals, and don’t expect too much from the service.
they recently updated the showers in the first class lounge after i got stuck in a 12 hour layover and now they have kohler anthem dtv shower systems and they are very luxurious
Thanks for another informative review. It would be great to see some reviews on Airlines/flights in and from Australia if you ever decide to travel to this part of the world.😊
I was lucky that when HK finally 'reopened', I was able to get a Business ticket from Asia →Europe for the price that economy was being sold for by some airlines. Since then, Cathay's prices are shooting up and the Status Points given for the same journey in Premium Economy is *just* too small to push me into a Gold Upgrade. All sorts of frustrating...
Travelled with them as a kid and seriously don't recommend them to others witnessing them treat passengers differently according to their background makes me so uncomfortable no matter how cheap the fare is I will avoid it, if you can avoid it do it!
I recently flew from Melbourne to London Heathrow via Hong Kong in economy (first time with Cathay), and I can say I definitely prefer it to Singapore airlines which I flew Brisbane to Heathrow a few months earlier. Obviously it's a subjective opinion but I found the food was better, the inflight entertainment was way better, and even the toilets on board and the staff seemed better as well. Plus the airport in HKG isn't too bad either (I still prefer Changi in Singapore but that's a hard one to beat) it has some really nice views of the surrounding hills. I'd definitely recommend Cathay to economy travellers on a medium budget.
I flew Cathay Pacific pre-pandemic from London-HK-Australia and it was the worst experience I’ve ever had. Yes, I was in economy but after my experience with Emirates and Qatar the food and service was appalling. Arriving in HK and trying to find my way around was one of worst times as the ground staff weren’t helpful in the slightest. Never again will I fly this airline-an absolute disgrace!
Hi there. I can assure you that Cathay Pacific used to be one of the top ten airlines in the world. We were pretty good pre-pandemic, but when it comes to Emirates and Qatar, nothing compares to them!Thanks for flying with us though! :))
Dan i think i was captured on your video. i think i was onboard the HVN B787 at 5:20 and yes the weather matches up, and i indeed saw your Cathay Pacific A350 taxiing by.
I have tried their business class on their a350-900, and I would say it was an amazing experience. Even when the airline is at the state of near bankruptcy. The staff are incredibly nice, and the entertainment selection was incredible. I would definitely want to fly it again.
Cathay has generally had a good selection with their inflight entertainment. I miss flying Cathay years ago, and they had excellent customer service, so we always flew them.
@@yuhuixiao6838 I agree that was poor form from CX and they should receive disciplinary warning and training to change behaviour, but firing is counterintuitive because they already have staffing issues. Also just wondering why didn't the passenger speak mandarin? My assumption is all CX staff can speak mandarin?
I love the Hong Kong airport. It’s so clean and beautiful. You should go to the sky deck at the airport next time for the views. I flew with Cathay from HKG to SIN and it was amazing. I had a Hagen dasz in economy and the crew was really kind. I think it depends kn the flight how good the crew is because the airline is pretty undersatffed
From my experience of flying with Cathay is, as your video highlights, the inconsistency of service. Their premium cabins could be, and should be, a great product. My most recent experience was pre-pandemic and flew Melbourne Australia to Frankfurt via Hong Kong in Premium Economy, all 4 sectors offered different levels of experience both on the ground and in the air. I haven’t flown with Cathay since, preferring Thai, Air NZ, Singapore and Royal Brunei.
I hope this video is not a PR campaign for the recent discrimination case. A Recording of Cathay's employees went viral over the internet. One said to a customer "If you cannot say ‘blanket’, you cannot have it"
HKIA's T1 main concourse, opened in 1998, looks better than almost any airport or airport terminal built since. It's aged so well because it's more bare bones.
Just flew Cathay Pacific from Seoul to Hong Kong yesterday lmao. Perfect legroom, good meals but again lack of manpower…. Took them an hour after take off to serve the meal, and another 30mins of waiting after everyone finished their meals😅
I have flown with Cathay Pacific and it has been an excellent airline. Having travelled in economy, premium economy, business and first class. All trips have been amazing. The service and quality is always good. Such a fan.
Did you know on longer flights they basically scam you by listing appetisers/snack items/light items AS “MAINS”…and then repeating the same snack item again on the second page…tell me how to trick your passengers into thinking they have more choice while cost cutting at the same time….go figure!!!
Letting one's partner have the upgrade when only one of you clears, is the among the wisest bits of advice I've ever received. "Happy spouse, happy house," as they say.
Hey Dan,am super glad that this showed up under you latest as i didnt get an alert for it & i love your content. Nothing like an ugrade & sweet that Oskar got to enjoy it. As ive said before your production values just keep getting better & your easy & informative manner makes yours the only chanel i watch on travel tips any longer. Obviously im a huge fan of both of you on your "Oskar&Dan" chanel. As ever very best wishes to you&yours❤️💯💥👊👏👏👏💙💙👌👋⭐️'s💯✌️
Finally, another Cathay Pacific video, and right on time because I'm going to Japan using Cathay Pacific, so I'm glad Dan gave us the current situation at Cathay Pacific
@@curious5887 Cathay is still a decent airline. It's miles better than the national airline of my country so I'd take Cathay Pacific anyday. Plus, lots of airlines are facing backlash at the moment, mainly because of all the budget cuts and whatnot they have to do since air travel is almost like or already is at pre-pandemic times.
I just flew with them from Los Angeles to Bangkok Thailand, in business class, the food was subpar, and the flight attendants were nonexistent. But I enjoy the seat, all in all, it was still in enjoyable flight.
So, I few cathay back to home last week. We were delayed 45 mins. When we call got on board the captain announced that he felt that the cleaning staff has not done an adequate job - so he ordered them back on. I was only in eco, way down the back. I've flown a bit this year in eco and pre-eco for work. The eco food was better than all of them - by a big margin. We had water supplied, post departure drinks, two full meals (dinner and breakfast) - not just some "snack" of some overcooked rubbish, an proper breakfast. IFE was well stocked. Friendly staff. We did have an near near a350 for the journey, so that meant nothing was broken. Sing air, you are not the world's best airline. It is hands down Cathay. No contest. Kind of dissapointed my points are all with Star Alliance than Cathay. In fact, Star Alliance airlines better get the arse into gear - because One World Airlines are starting to hit them hard.
Hmmmm. My last Cathay flights were in early 2020 (773 business, BOS-HKG-SYD), but the outbound in late 2019 included A359 PE on SYD-HKG. PE seems sort of similar, but business has dropped the dine on demand concept, which I didn't think worked well, and the service was inconsistent (brilliant BOS-HKG even with a 0125 departure, very average on the daytime sector HKG-SYD). Will be interesting to see how their route grows once again.
Very nice. I'm always amazed how the Middle East and Far East carriers outshine, outperform, and at sometimes cheaper prices than most European and US carriers. Their products are just a cut above!
Yeah. If you want to go to Europe from Asia, usually Asian/Middle-Eastern Careers are way cheaper (unless you’re flying with a airline from your own country)
@7:30 Spread the word. The Premium Economy aisle armrest can be fully dropped to seat level, allowing the person in this seat to pivot sideways into the aisle without leaving their seat, so the window passenger can exit. Why oh why no one speaks of this is odd. (and First Class seats in US Domestic) and other parts of the world have the same mechanism. So no, you are not trapped, and if the aisle passenger is snoozing, at least they do not have to wake up. You can see where the armrest drops and stop around 7:30 mark. IF you are a person who needs the bathroom a lot, then do not pick a window seat. Or try to time it when you fellow aisle passenger is awake or when they go, YOU GO..lol.
I was actually on 2 cathay airways flight just weeks ago and they were very much better than your experience last year! Would love to see you do another review of cathay honestly!!
I wish Cathay come back to Dublin so I can spot their A350 and work on it. As I have heard a lot of positive reviews on this aircraft and it being my favourite aircraft. I'll fly on it one day
I had my first ever flight a few weeks ago, from UK to Hong Kong via Cathay, i've not been on a plane before so cannot compare - but I was told Cathay were 'premium' and i'd enjoy my flight. Well, 12.5 hours of flying and I really didn't enjoy it one bit! i had a Window seat in Economy, I am a 6 foot average size guy, and was pinched in by my chair, two people sat to my left as well, so I was pretty much crushed in. The guy in front of me decided to recline his seat 100% within about an hour of taking off, and this meant my legs were crushed against his chair, I couldn't use my 'Table' on the back of his seat, and also the Screen for 'on flight entertainment' was pointed downwards now, and I barely had enough room to get my phone out of my pocket. I really was awful, I was on a 777 and those seats are not designed for normal people, maybe children at best. They've tried to cram as many seats onto that plane as possible, making it a horrible experience.
Fantastic reviews and videos, we follow you "every step of the way"! Clearly obvious, but never stated, "you guys are a family, couple", happy together, It would be terrific to hear this publicly. Our VERY best to you BOTH. Regards from Phuket - Thailand 🙂
CX Premium Econ can cost the same as others lie flat Business, I used to always fly with them now I just try my best to avoid them, the Marco Polo club used to be great with instant service respond, now just part of the regular customer service team which you need to wait forever... About the food, the quality has dropped a lot... I don't think CX seat are the best today, it might used to be, but those are just standard Cirrus seat; I will say the Super Diamond is better, and I can't wait to try out the new Elements for my Starlux trip next month For lounge, the one in HK is definitely great since its the main hub, but not that impressive at other location 😮💨
Love your videos, Dan! I upgraded to Qatar business last year on your advice! Best decison ever! I also look forward to flying Vietnam Airlines for the first time this year... they were running amazing specials from Australia to Frankfurt!
Your bathroom problem is why I ALWAYS book an isle access seat regardless of class and/or seat plans. I think it's been nearly 40 years since I sat in a window seat that had a seat next to me. Gotta love the 1-2-1.
I also find CX's reverse herringbone seats to be very well designed, visually and functionally. The A350 version is a touch more refined and modernized than those on the 777s and 330s which I think is the right move. Not too charmed by the renderings of their new business class seats though.
I can guarantee that sitting in the back of that J cabin you will not get a choice of meal even being offered a Prem Y meal due to cutbacks. It has happened to me several times and seems Marco Polos including upgrades get first choice. I am OW LT QG GOLD and at on those previous occasions was Emerald status
As usual, great video Dan! I really enjoyed its rythm. Regarding Cathay Pacific, I truly hope they return to their past grandeur both in its network and especially in its onboard servixe which has always been admirable.
This is a prototypical business class seat it's practical. If you're super tall and have big feet just snag a bulkhead seat if you flying an airline where you put your feet into a cubby
My friend and I (both Asian American) visited The Wing First in Feb, where the staff treated us without a smile and full with attitude. We had to wait at the entrance to the shower for 10 minutes before someone finally showed up to tell us that none of the cubanas were working and we had to use the normal shower which was worse than mediocre. The onboard experience got so much worse compared to pre-covid as the toilets were all dirty the entire flight. Cathay really has gone downhill.
I flew Cathay in December and earlier this. Excellent flights, aircraft, staff and airport. They also are hard to avoid on routes going to Vancouver, LA and San Francisco from East
I was looking at booking with CX to Hong Kong this year. But I’m finding the prices so expensive from LHR, and the almost 14 hour flight time is extremely off putting to the economy journey I’ll be taking. In 2017 I paid a mere £480 return LHR - HKG and 2018 I paid £723 for a multi stop ticket of LHR - HKG - MEL - LHR. But now LHR - HKG is likely to be around £700-800 return which I’m finding very tough to spend given the questionable reviews as of late 😟
If you're going to Melbourne, you could get the direct flight from LHR to Perth, and then connect to Melbourne. Perth has a nice special terminal for people using that flight. The Australian domestic network is great too.
If your final destination is Hong Kong and you have no luggage to check in, try to book LHR-HKG-PVG and only fly the first leg. The last time I checked the fare was around 500 pounds.
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On the Premium Economy, if you sit on the aisle seat, the arm rest can also get lower to give extend seat room
Out of curiosity, where was your ad filmed? The location looked familiar 😊
you just made a video praising an airline that was involved in a discrimination incident a few days ago. it's suspicious that they made you do this on purpose.
@17:56 you’re right. We’re understaffed. Manpower has been cut on every flight and it’s not going to go back. That’s why it took that long for your meal. As an emerald member, I suggest you leave some advice to our company because you guys matter and we don’t. They don’t give a fuck about us not getting enough rest between flights, not having enough manpower to do the service, which by the way, it concerns you. We used to a “standby” crew in case any emergency happens, but now it’s gone! Where did he go? He is now serving meals. So is it still safe on our flights? I’m starting to doubt that
I guess it's a bit similar to what most airlines were like back in early 2022 when the world reopened. When profits increased later thanks to more ridership, payrolls of staff increased as well. Hopefully you guys can still organize a strike without it getting struck down by then.
I used to love flying Cathy Pacifics 747 back in the day. The product, staff and all round service were top notch. Your experience did not remind me of mine (many times). Thanks for sharing.
Person from Hong Kong here, they have previously fired lots of their employees due to pandemic, and when Cathay decided to rehire them, they have to work back from the bottom of the corporate ladder, hence the low staff morale. But still for us from Hong Kong they are still the best option that we have and I am glad you gave them a chance.
No, the best option you have is ANA or JAL.
@@kinennsa they are only good if you are flying to Japan, because I live in Hong Kong, if I wanted to fly anywhere else I would have still choose Cathay
@@nekomi_ch You can fly to HND or NRT and then fly to Europe or North America. I live in mainland China, and I always choose ANA or JAL, never chose Cathay.
@@kinennsabut how would you even get to japan and separating the trip can be much more expensive
ANA and JAL provide much better service and attitude than cathy based on my experiences.
My biggest issue with CX is its crews. If the service onboard is poor, then the whole flight will be a poor experience regardless of how good the hard product is.
Since Cathay hates its staff I'm surprised morale isn't even lower than it is now.
The crews are just fine. What are you expecting from them? The mile-high club?
Its the management...
@@harisadu8998 I expect a friendly crew that doesn't act like the last thing they want to do is serve their passengers. Is that too much to ask?
@@ybing Yes, ultimately the responsibility lies with the management.
This happens quite often, If you are Emerald/Gold One World, Cathay and BA tend to oversell their Premium (Especially on peak times), so if you are a solo booking and Gold, you will get bumped (I travel to Dubai once a month and 50% of the time this happens to me - The last time I went Hong Kong, Cathey did this as well)
Damnnn you lucky bastard
I'm surprised Dan uploaded the video at this "EXACT" timing while negative news is affecting Cathay.
When isn't negative news affecting Cathay?
@@lexchan4 some Chinese bloke complaint about the cabin crew insulting them for not knowing how to speak English. (But blame the Chinese for not knowing how to speak English in the first place)
@@ludwigtails Cathay has never had awesome service, in all the years I flew with them long haul. Compared to EVA, China Airlines, JAL and ANA, their service honestly paled in comparison. I once had a flight attendant basically scoff at me for asking for water.
@@ludwigtails 港can啊，呵呵
@@ludwigtails What do you mean by 'but blame the Chinese for not knowing how to speak English in the first place'? That flight was from Chengdu, China to Hong Kong. Wasn't it the flight company's problem for not bringing anyone who speaks Mandarin Chinese for a flight within the same country from point A to point B?
Some years ago I was upgraded by B.A. from PE to Business, no charge, on my usual long haul. Clever move on their behalf as ever since I’ve only booked Business, the difference is incredible. Having said that B.A. has just lost me because they’ve hiked the price so much I can get a much better deal with another airline.
I've travelled BA business a few times but the hard product is just not for me. The staff though are super friendly!
LMAO. Are you seriously comparing garbage like British Airways to Cathay Pacific? B.A. is on the same level as African airlines. Cathay Pacific is world class (if not #1 in the world).
@@gotsamoyed1875 first sentence is correct, but second sentence is just delusional. cathay isn't even in contender for best in the world when airlines like singapore, eva, china air, ana, jal, qatar and emirates exists
You picked the perfect time for posting a CX video lol.
If you can‘t speak English，don’t comment it
LMAO
@@RaphaelChang They should change their tagline to "Enjoy the Lufthansa experience, but at twice the price."
Why?
看不懂你说什么
I've been on cathay many times, and i've been in both the business and first class lounge, and although the first class lounge is much nicer, the business class lounge's dan dan mian is absolutely AMAZIING! something I have to get everytime. And i'm surprised that boarding took so long - for me it's always been earlier or on time!
On my last two flights, I flew back to back on the economy with CX from TPE-HKG-CGK. I always enjoy the hard product, somehow like just most people said here the crew is just so inconsistent. The TPE-HKG leg was always great (even if it's a short one), but always feel the HKG-CGK service is so bad (almost every time).
Probably the CGK flight nowadays are mostly turnaround flight for the crew. It’s more tiring to operate a CGK turnaround than a long haul flight.
Immaculate timing for a CX review
The problem with Cathay is that the staffs are underpaid, and understaffed
Hong Kong is a capitalism society right? If so, there is no underpay. In a market economy, if Cathay staff are unhappy with the salary, they can always move to the next better alternative. The fact that Cathay can find enough staff means that Cathay is paying the market price.
@@dt8101 If you can’t get by with your wage, you are underpaid. If Cathay has no better competition, they set the wages.
@@Canleaf08what you mean no competition lol, you know there are other airlines operate in HK right? Lol people are free to choose which airlines to work for.
You are wrong, China Airlines and Eva Air both have lower wages, but better staffing.
@@dt8101 Except right now they are understaffed and experiencing very significant employee turnover. Your assertion about their employee's compensation being adequate is incorrect given what we are seeing....
Flew HKG-SYD overnight on CX A350-1000 in early May. It was one of the best of my 6 OneWorld segments on a return CDG - SYD MEL-CDG itinerary. Service was fine. HKG lounge was outstanding.
I haven't flown Cathay post-covid but this looks pretty similar to my pre-covid experience. Their food has always been their weak point in my view. Hard product and ground service is pretty consistent.
For me it is quite the opposite. Pre-pandemic Cathay food was top notch and was always ranked among the best on the Skytrax ranking
@@jayl371Cathay food has not changed at all pre or post pandemic what you on about lmao
@@Jwellsuhhuh I didn’t say their food has changed, what you on about??
@@jayl371 read what they said again
Fun fact: There is no Iberia transfer desk at Madrid Airport (their hub) on the security side. At least when we were there in the summer of 2022.
Love your videos :)!!! For me, Cathay Pacific has been the best airline experience in my life. I flew with them from Brussels to HK and back in October 2019 during the protests.
They are now facing criticism for treating non-english speakers (actually just Asians) differently. A lot of people are sharing their terrible experiences online.
a bit unfair to Cathay and other amazing Asian countries to count them as part of that barbaric nation
Fake news
@@maxkwok7084not if u can read Chinese 😂
@@maxkwok7084 are you an employee from this Carpet Airline?😂😂
It’s really a Chinese problem.
CX was so consistent pre-COVID. Its ground service at SIN (my hub) is still better than that of SQ I feel like but you can see onboard crews becoming unprofessional (or as some in the comment section rightfully pointed out, unable to be professional due to multiple constraints) and lapses emerge.
I do hope CX can recover and heal better.
CX is still the best airline in the world. SQ got nothing compared to CX
I have to agree. SQ’s standards have just gone down. CX has managed to maintain a leading status despite being grounded during COVID
Cathay was the first airline i experienced which didn’t serve water during a 15 hour flight. It’s just shocking. I literally had to walk to the back of the plane and ask for water
I flew HKG-LHR a few days ago and experienced a similar thing. Only once did I see the crew come through with a snack and even then, it felt like an afterthought, they never came through with water or juice. I hope it's better on my return flight.
I went to LHR last year on Malaysian, even their crew came through with water.
Have flown a few CX long haul economy in the past few months, in some flights the crew did not walk the cabin at all when lights were turned off, but in some flights they did, so I am not sure what's the standard procedure.
Crew in Qatar (also flew with them in the last few months, so the same time period for comparison) walked the economy cabin every 1-2 hour with a tray full of snacks, water and juices. I always find the Qatar crew to be quite diligent.
@@lawyh1506 Not even in Business!
They're facing crew shortages, however, most of the CX crew was still fantastic, especially the ISM on board - they are legends!
Even before COVID, I can't recall the water walk being included in their service flow. (However a bottle of water is placed on the seat for passengers)
You don't speak blanket in English, you can't have it😂😂😂
I will add that I used to be long-haul cabin crew so I have an understanding about cabin service. Regular walk-throughs were a must as it's also to do with safety.
About the Masterworks-thing: don't get fooled by the beautiful numbers, because there are hidden costs and there is no guarantee at all the artwork is going to be sold. Up to the moment Masterworks decide they want to sell the artwork, you will have to pay a fee to let them store the artwork. The hidden costs includes a 1.5% annual management fee on the account's total value. Also, when the platform sells the artwork (could be after three years, but also over ten years (no guarantee for the date it will be sold) for a profit (no guarantee that the artwork will make a profit when it does get sold), they retain 20% of the profits.
You see beautiful numbers in the ads they are speading all over UA-cam, saying there is a massive queue to join Masterworks, in reality there isn't any and you can't force Masterworks to sell the piece of art you have invested in. You are totally dependend on what Masterworks wants (which is making money themself). Know where you want to invest in, Masterworks can be the bad option for you.
I'm taking Cathay Pacific for my holiday to China and back (AMS-HKG-CAN and back). Curious to see the Economy class experience. I just hope the first flight leaves and arrives on time as I have a 1 hour and 50 minutes transfer. Thanks Dan for showing us around this video!
My Dad was a Cathay Captain for 30+ years. While retired he doesn't have much good to say about CX today.
do you mind elaborating? interesting to know from pilot perspective
Yep, the moral amongst the staff are very low. They have lost their pride. As reflected by the recent CX stewardesses incidence.
@@hox1788 Basically the massive decline in standard in flight ops. In the 90s, 2000s CX was a very desirable airline to work for and attracted the best from around the world. These days it's got a terrible reputation with pilots today expats that fly there that don't have any other option or a poor record elsewhere.
In the years leading up to COVID management showed a huge disconnection from operations. Hence the collapse of Dragon and struggling to staff their operation. It's no longer treated as an airline by management and thus for the last few years there is no interest from experienced aviation professionals from pilots to people with experience in managing an airline.
As a pilot myself CX was going to be my first choice but after talking to a lot of people at the top of Flight Ops (Check and Training Captains, Base Training Captains, Fleet Managers, HKCAD Licensing Authority pilots etc) I was talked out of it in about 2013/14. These guys were ex RAF Red Arrows, RAAF Roulettes, military instructors and management pilots. They all said the same thing then - CX flight standards are now driven by accountants and since I've been told pilots get no real say in safety.
Very glad I listened to them.
@@goodshipkaraboudjanMay I know which airline you stayed with? Are you still flying?
I'm so nervous for Cathay, I am from Hong Kong and I love Cathay cause its a part of Hong Kong's "Major Things" (IDK how to word it lol) and the HKG airport and Cathay are just some of the things I think are cool about Hong Kong.
A HK friend shared with me a very similar vision just like yours a decade ago. I can still remember her excitement and passion recommending this airline to me, just like a kid showing off her favourite toy.
Unfortunately, I hate to say this, with my personal experience with the airline this company is in a rotten tomato state beyond any cure. I feel sorry for my friend, who was always so faithful in this company let alone the fact Cathay played a vital role in HK's modern history.
Unfortunately the thing ruining Cathay is the hk people working there 😢
There are so many emotional ties with HKIA and CX for hk people.
Though I wouldn’t say the service on cathay is world class, the service you got on those flights definitely isn’t representative of Cathay’s actual service. I live in hongkong and fly them quite a bit I i’ll say that 4/5 flights would have service and meals significantly better than that. Anyways, Great Video! And although you mentioned you wouldn’t be seeking Cathay out, you should definitely consider flying them again, especially once they’d had some time to recover from the pandemic.
My mum was upgraded from HKG > LHR a few years ago in the summer - she checked in quite late as was on a non-connecting flight but suspect it was also overbooked.
She had no loyalty status. like literally zero :P
This also happened to me and my wife once on a NRT-HKG flight.
Thanks for the video! We’re flying cathay from Australia to Canada via HK because it’s not flying through LAX (and anything is better than that!) and it was the best option for our oneworld around the world ticket. We are flying business and I’m glad we have a stopover in HK because the airport looks great. I don’t really care about service on board if the seat and everything is comfortable. Hopefully it all goes well. Thanks for videos I really enjoy them!
Went to japan 2019 on their business class. Seats were ok but the exceptionally attentiveness of their crew helped me retrieve my lost baggage and made sure i got delivered to my hotel ❤
Dan, I can tell you that CX has been cutting plenty of budgets on catering products following the revival. Don't expect too fancy from them...
Hi Dan! How’s it going! I’m a cabin crew at CX and im new here. I hope you can see this. You mentioned our crew members are one step below. Here’s why. 9100hkd is our basic salary excluding layover allowance which is the equivalent of 1130 USD. After the pandemic, some of my colleagues get 13 turnaround flights for a month, meaning ZERO layover allowance is given.
We’ve been trying our very best, I hope you enjoyed our service though.
Low salary justifies racism and unprofessional conduct? Preposterous.
@@brandrange2288 no it doesn’t. And for your reference i did NOT even mention anything about racism in that comment.
It's been really rough for the crew and CX since HK had very tough pandemic restrictions over a long period of time, but keep up the nice work and the passengers all know the crew are all trying the very best.
@@Tony-mx6oz and we certainly will :))
@@brandrange2288 - Please show me where racism is in the comment above... Also, a point is being made that Cathay Pacific is paying the employees not enough to care about their jobs. That is an issue with employees worldwide due to the fact they are underpaid.
Took my first international flight with Cathay in 2019. From jhb to Hong Kong than China. I was happy with everything from their service from their food which I still believe it the best thus far as I’ve been on qatar and emirate oh and Hong Kong airlines. They are the best on food thus far for me.
I like Singapore Airlines but don’t know why they don’t have direct flights to HK anymore.
Man, I rarely get to travel anymore, seeing Cathay and HKG again brings tears to my eyes ;u;
Recently flown from LHR to HKG and back, the A350 product was looking good. Crew service in Business is good but its obvious staffing levels are a challenge to them!
I agree with you about the food, my brother and I booked my Mum for CX Business class a few months ago, my Mum also told me that the food was indeed quite disappointing. However, others were good.
Dan-
I just wanted to say thank you so much for everything you do. Your videos are the best flight review videos in the world. I don't get to fly much, but I love dreaming about getting to fly tons when I am an adult and want to travel the world. You have inspired me to do so much. Thank you again!!!
Jack Woods
Thank you, Dan. It’s always a pleasure watching your videos, it is indeed a pure enjoyment. And I really appreciate your talents and efforts that you devoted in your work. Have a great and productive Thursday.
Cathay's service is very good if you can speak English
It is very true
This is the reason why I choose Emirate now
Cathay Pacific will always be a sentimental favourite of mine, but it's too bad they've fallen behind their main competitors in so many areas, even before the Covid restrictions.
I flew Cathay Pacific in business in March from Manchester to Hong Kong with work. The Pier Lounge in HK is amazing. The food and service on board really let them down. Food was very bland and limited choices on the flight back- no starter and only two dessert choices despite what was on the menus. The TV sound ended up out of sync too. Agree the seats were fantastic, loads of room.
I flew out to Asia from London between Jan and March. So i flew London to Singapore via SQ where i arrived for 5 hours and rather than staying around Changi airport went to meet some friends around joo chiat in Katong. I later took a Cathay flight to HK and i was so surprised at the different service i was provided. It was just little more comfortable and the food for what was a 4 hour flight was very decent. I came back to S'pore with Cathay and yeah experienced the same service. I think in future i might consider Cathay when flying across into Asia
Love your honest review of Cathay Pacific....pls keep the videos coming ☺
frequent flyer between Sydney and Hong Kong since the early 90's, the last several weeks flying between Sydney, Hong Kong, Bangkok and Taipei, and that's the worst experience i've ever had with CX.
Well, Cathay is a complicated airline… but I still like it. Based on this video from Dan, I know what to expect from Cathay when I’m flying with them next: prepare to wait long for less than average meals, and don’t expect too much from the service.
they recently updated the showers in the first class lounge after i got stuck in a 12 hour layover and now they have kohler anthem dtv shower systems and they are very luxurious
Thanks for another informative review. It would be great to see some reviews on Airlines/flights in and from Australia if you ever decide to travel to this part of the world.😊
What a good pick to post about Cathay Pacific when it's in the news😂
I was lucky that when HK finally 'reopened', I was able to get a Business ticket from Asia →Europe for the price that economy was being sold for by some airlines. Since then, Cathay's prices are shooting up and the Status Points given for the same journey in Premium Economy is *just* too small to push me into a Gold Upgrade. All sorts of frustrating...
Travelled with them as a kid and seriously don't recommend them to others witnessing them treat passengers differently according to their background makes me so uncomfortable no matter how cheap the fare is I will avoid it, if you can avoid it do it!
I don't think you need to worry about it; their air fares currently not cheap at all.
I recently flew from Melbourne to London Heathrow via Hong Kong in economy (first time with Cathay), and I can say I definitely prefer it to Singapore airlines which I flew Brisbane to Heathrow a few months earlier. Obviously it's a subjective opinion but I found the food was better, the inflight entertainment was way better, and even the toilets on board and the staff seemed better as well. Plus the airport in HKG isn't too bad either (I still prefer Changi in Singapore but that's a hard one to beat) it has some really nice views of the surrounding hills. I'd definitely recommend Cathay to economy travellers on a medium budget.
I flew Cathay Pacific pre-pandemic from London-HK-Australia and it was the worst experience I’ve ever had. Yes, I was in economy but after my experience with Emirates and Qatar the food and service was appalling. Arriving in HK and trying to find my way around was one of worst times as the ground staff weren’t helpful in the slightest. Never again will I fly this airline-an absolute disgrace!
Hi there. I can assure you that Cathay Pacific used to be one of the top ten airlines in the world. We were pretty good pre-pandemic, but when it comes to Emirates and Qatar, nothing compares to them!Thanks for flying with us though! :))
Dan i think i was captured on your video. i think i was onboard the HVN B787 at 5:20 and yes the weather matches up, and i indeed saw your Cathay Pacific A350 taxiing by.
I have tried their business class on their a350-900, and I would say it was an amazing experience. Even when the airline is at the state of near bankruptcy. The staff are incredibly nice, and the entertainment selection was incredible. I would definitely want to fly it again.
Cathay has generally had a good selection with their inflight entertainment. I miss flying Cathay years ago, and they had excellent customer service, so we always flew them.
Main point being “had” that’s accurate! :)) thanks
Erik... What you missed is long gone! You can try it now if you want to experience the "excellent" customer service.
If you can't say blankeettt in English then you can't have it....wowwww😂😂😂 very good service i have to say😅
@@yuhuixiao6838 I agree that was poor form from CX and they should receive disciplinary warning and training to change behaviour, but firing is counterintuitive because they already have staffing issues. Also just wondering why didn't the passenger speak mandarin? My assumption is all CX staff can speak mandarin?
@Qingyang Min Are you racist ?
I love the Hong Kong airport. It’s so clean and beautiful. You should go to the sky deck at the airport next time for the views.
I flew with Cathay from HKG to SIN and it was amazing. I had a Hagen dasz in economy and the crew was really kind. I think it depends kn the flight how good the crew is because the airline is pretty undersatffed
Try Singapore airlines next time, then you will withdraw all your comments.
You don't get ice cream anymore in economy! The service has been cut to the bare bones by Cathay management.
Love the perspective here! Nice!
From my experience of flying with Cathay is, as your video highlights, the inconsistency of service. Their premium cabins could be, and should be, a great product.
My most recent experience was pre-pandemic and flew Melbourne Australia to Frankfurt via Hong Kong in Premium Economy, all 4 sectors offered different levels of experience both on the ground and in the air. I haven’t flown with Cathay since, preferring Thai, Air NZ, Singapore and Royal Brunei.
thai is declining very bad unfortunately. :(
used to fly Cathay as a kid back in 2005 to 2010 they were the best back then and always used to get free toys and merch every time.
I was technically in frame at 8:10 XD
I hope this video is not a PR campaign for the recent discrimination case. A Recording of Cathay's employees went viral over the internet. One said to a customer "If you cannot say ‘blanket’, you cannot have it"
CX cut one crew headcount and they also cut the salary+ground duty pay. Low crew morale.
Thanks for pointing this out! Finally someone gets to feel how we feel. Much appreciated!
Overall a pretty good experience! Thanks for sharing.
HKIA's T1 main concourse, opened in 1998, looks better than almost any airport or airport terminal built since. It's aged so well because it's more bare bones.
Just flew Cathay Pacific from Seoul to Hong Kong yesterday lmao. Perfect legroom, good meals but again lack of manpower…. Took them an hour after take off to serve the meal, and another 30mins of waiting after everyone finished their meals😅
I rather fly SQ or Middle East carrier then fly Cathay. Ever since the turbulence in HKG and covid has definitely derailed the airlines focus.
I have flown with Cathay Pacific and it has been an excellent airline. Having travelled in economy, premium economy, business and first class. All trips have been amazing. The service and quality is always good. Such a fan.
Did you know on longer flights they basically scam you by listing appetisers/snack items/light items AS “MAINS”…and then repeating the same snack item again on the second page…tell me how to trick your passengers into thinking they have more choice while cost cutting at the same time….go figure!!!
Letting one's partner have the upgrade when only one of you clears, is the among the wisest bits of advice I've ever received. "Happy spouse, happy house," as they say.
Hey Dan,am super glad that this showed up under you latest as i didnt get an alert for it & i love your content.
Nothing like an ugrade & sweet that Oskar got to enjoy it.
As ive said before your production values just keep getting better & your easy & informative manner makes yours the only chanel i watch on travel tips any longer. Obviously im a huge fan of both of you on your "Oskar&Dan" chanel.
As ever very best wishes to you&yours❤️💯💥👊👏👏👏💙💙👌👋⭐️'s💯✌️
Finally, another Cathay Pacific video, and right on time because I'm going to Japan using Cathay Pacific, so I'm glad Dan gave us the current situation at Cathay Pacific
Everything would be good if you speak good english not just english 😂😂😂
so, are you happy with your selection to fly with Cathay?
@@stanleymaximillian8403 not entirely
@@curious5887 Cathay is still a decent airline. It's miles better than the national airline of my country so I'd take Cathay Pacific anyday.
Plus, lots of airlines are facing backlash at the moment, mainly because of all the budget cuts and whatnot they have to do since air travel is almost like or already is at pre-pandemic times.
hope you had a good experience, or at least not a horrible one.
Cathay on point today on HKG-JFK, Cathay delight was a bliss! Thanks for the hint!
Yesssss love seeing these notifications of new NSD uploads!!
I just flew with them from Los Angeles to Bangkok Thailand, in business class, the food was subpar, and the flight attendants were nonexistent.
But I enjoy the seat, all in all, it was still in enjoyable flight.
So, I few cathay back to home last week. We were delayed 45 mins. When we call got on board the captain announced that he felt that the cleaning staff has not done an adequate job - so he ordered them back on. I was only in eco, way down the back. I've flown a bit this year in eco and pre-eco for work. The eco food was better than all of them - by a big margin. We had water supplied, post departure drinks, two full meals (dinner and breakfast) - not just some "snack" of some overcooked rubbish, an proper breakfast. IFE was well stocked. Friendly staff. We did have an near near a350 for the journey, so that meant nothing was broken.
Sing air, you are not the world's best airline. It is hands down Cathay. No contest.
Kind of dissapointed my points are all with Star Alliance than Cathay. In fact, Star Alliance airlines better get the arse into gear - because One World Airlines are starting to hit them hard.
Hmmmm. My last Cathay flights were in early 2020 (773 business, BOS-HKG-SYD), but the outbound in late 2019 included A359 PE on SYD-HKG. PE seems sort of similar, but business has dropped the dine on demand concept, which I didn't think worked well, and the service was inconsistent (brilliant BOS-HKG even with a 0125 departure, very average on the daytime sector HKG-SYD). Will be interesting to see how their route grows once again.
Very nice. I'm always amazed how the Middle East and Far East carriers outshine, outperform, and at sometimes cheaper prices than most European and US carriers.
Their products are just a cut above!
Yeah. If you want to go to Europe from Asia, usually Asian/Middle-Eastern Careers are way cheaper (unless you’re flying with a airline from your own country)
Cheers Dan for the update,,,,peace and happiness on your travels
@7:30 Spread the word. The Premium Economy aisle armrest can be fully dropped to seat level, allowing the person in this seat to pivot sideways into the aisle without leaving their seat, so the window passenger can exit. Why oh why no one speaks of this is odd. (and First Class seats in US Domestic) and other parts of the world have the same mechanism. So no, you are not trapped, and if the aisle passenger is snoozing, at least they do not have to wake up. You can see where the armrest drops and stop around 7:30 mark.
IF you are a person who needs the bathroom a lot, then do not pick a window seat. Or try to time it when you fellow aisle passenger is awake or when they go, YOU GO..lol.
always wait for these videos :) in 360p. 😂😂 but great video
great video. thx for sharing. that dining setting seems is downgraded when flying in business class in boeing 777-300 in 2019.
I was actually on 2 cathay airways flight just weeks ago and they were very much better than your experience last year! Would love to see you do another review of cathay honestly!!
I'm wanting to try them again soon too!
Cathay's main problem is the average service and the considerably more expensive ticket price compared to its competitors.
I love your practical insights such as "fly premium during daytime and if the price is about half the price charged for business"
I wish Cathay come back to Dublin so I can spot their A350 and work on it. As I have heard a lot of positive reviews on this aircraft and it being my favourite aircraft. I'll fly on it one day
I had my first ever flight a few weeks ago, from UK to Hong Kong via Cathay, i've not been on a plane before so cannot compare - but I was told Cathay were 'premium' and i'd enjoy my flight. Well, 12.5 hours of flying and I really didn't enjoy it one bit! i had a Window seat in Economy, I am a 6 foot average size guy, and was pinched in by my chair, two people sat to my left as well, so I was pretty much crushed in. The guy in front of me decided to recline his seat 100% within about an hour of taking off, and this meant my legs were crushed against his chair, I couldn't use my 'Table' on the back of his seat, and also the Screen for 'on flight entertainment' was pointed downwards now, and I barely had enough room to get my phone out of my pocket.
I really was awful, I was on a 777 and those seats are not designed for normal people, maybe children at best. They've tried to cram as many seats onto that plane as possible, making it a horrible experience.
Sunset peak and Lantau peak are the mountains you see at the airport
Fantastic reviews and videos, we follow you "every step of the way"!
Clearly obvious, but never stated, "you guys are a family, couple", happy together, It would be terrific to hear this publicly.
Our VERY best to you BOTH.
Regards from Phuket - Thailand 🙂
CX Premium Econ can cost the same as others lie flat Business, I used to always fly with them now I just try my best to avoid them, the Marco Polo club used to be great with instant service respond, now just part of the regular customer service team which you need to wait forever...
About the food, the quality has dropped a lot...
I don't think CX seat are the best today, it might used to be, but those are just standard Cirrus seat; I will say the Super Diamond is better, and I can't wait to try out the new Elements for my Starlux trip next month
For lounge, the one in HK is definitely great since its the main hub, but not that impressive at other location 😮💨
Love your videos, Dan! I upgraded to Qatar business last year on your advice! Best decison ever!
I also look forward to flying Vietnam Airlines for the first time this year... they were running amazing specials from Australia to Frankfurt!
Your bathroom problem is why I ALWAYS book an isle access seat regardless of class and/or seat plans. I think it's been nearly 40 years since I sat in a window seat that had a seat next to me. Gotta love the 1-2-1.
CX lounge in HK is amazing. The plane and experience - not so much.
I also find CX's reverse herringbone seats to be very well designed, visually and functionally. The A350 version is a touch more refined and modernized than those on the 777s and 330s which I think is the right move. Not too charmed by the renderings of their new business class seats though.
I can guarantee that sitting in the back of that J cabin you will not get a choice of meal even being offered a Prem Y meal due to cutbacks.
It has happened to me several times and seems Marco Polos including upgrades get first choice.
I am OW LT QG GOLD and at on those previous occasions was Emerald status
As usual, great video Dan! I really enjoyed its rythm. Regarding Cathay Pacific, I truly hope they return to their past grandeur both in its network and especially in its onboard servixe which has always been admirable.
This Video As Usual Is Quality :)
Great, extensive & detailed video.
Good timing to released this great video.
This is a prototypical business class seat it's practical. If you're super tall and have big feet just snag a bulkhead seat if you flying an airline where you put your feet into a cubby
I flew business and premium economy on Cathay after the pandemic and both of the were amazing
CX were always my favourite when I lived in HKG, but that was a while ago now.
My friend and I (both Asian American) visited The Wing First in Feb, where the staff treated us without a smile and full with attitude. We had to wait at the entrance to the shower for 10 minutes before someone finally showed up to tell us that none of the cubanas were working and we had to use the normal shower which was worse than mediocre. The onboard experience got so much worse compared to pre-covid as the toilets were all dirty the entire flight. Cathay really has gone downhill.
I flew Cathay in December and earlier this. Excellent flights, aircraft, staff and airport. They also are hard to avoid on routes going to Vancouver, LA and San Francisco from East
I was looking at booking with CX to Hong Kong this year. But I’m finding the prices so expensive from LHR, and the almost 14 hour flight time is extremely off putting to the economy journey I’ll be taking. In 2017 I paid a mere £480 return LHR - HKG and 2018 I paid £723 for a multi stop ticket of LHR - HKG - MEL - LHR.
But now LHR - HKG is likely to be around £700-800 return which I’m finding very tough to spend given the questionable reviews as of late 😟
If you're going to Melbourne, you could get the direct flight from LHR to Perth, and then connect to Melbourne. Perth has a nice special terminal for people using that flight. The Australian domestic network is great too.
If your final destination is Hong Kong and you have no luggage to check in, try to book LHR-HKG-PVG and only fly the first leg. The last time I checked the fare was around 500 pounds.
Try Emirate Qatar or Singapore, they are probably better choice and better value.