"Hi there, It was after watching your video that I decided to purchase my first espresso machine, the Synchronika, about 6.5 years ago. Up until now, I haven’t experienced any significant issues. In the second year, the +/- signs on the PID panel started to fade, so I emailed ECM in Germany, and they sent me a new PID cover sticker to Turkey that same week. I still haven't replaced the old one yet and continue to use the faded cover. Additionally, the steam boiler gauge no longer drops all the way to zero. I believe the vacuum breaker got stuck a couple of times, which slightly shifted the needle. However, since I'm aware of the situation, it doesn’t cause any problems for me, and I haven’t felt the need to replace the manometer for now. Other than these minor issues, the only maintenance I’ve done so far is replacing the E61 gasket, and while doing that, I decided to upgrade the shower screen to an IMS one for good measure. I also just checked the 3-way T-connector; the plastic one is still in good condition, but I plan to replace it with a copper one when I find the appropriate part nearby. Although there are no major issues, I’m considering doing an E61 rebuild and replacing the steam joystick gasket soon, as it has become a bit stiff, and sometimes it doesn’t close immediately without a little nudge. In light of all this, would I recommend this machine? Yes, I would, to all hobby enthusiasts who have the budget for it. However, I would advise not to set your expectations too high."
This was a really helpful video. I have the same problem with the T connector, but didnt even realise it could be a problem until I checked the indicators you mentioned. Thanks for posting it!
@Phill no, it hadn't needed any service other than normal cleaning. The t-connector would have needed to be replaced though, even if I never had an issue with the boiler. If you have the machine or are thinking about getting one, I would replace that t-connector right away.
This video scared me considering that I had just ordered an ECM Synchronika online just hours before. I actually cancelled my order, and then spoke to Mark Jefferson (Whole Latte Love) who phoned me. It seems this is the best machine on the market for home use. I turned the order back on, and I'm hopeful that the issues you had have been FIXED by the manufacturer in Milan, Italy, so that these machines are now being sold in a much more reliable condition. Thank you for all your effort!
@@calvintran8691 this person is stupid clearly and doesn't understand water... however they clearly have money, so I would like to talk to them about their investments, because I manage a commodity pool!!!
I tried to make the point that this was a defect, and it also has not been a common one. My machine was made roughly 5 years ago, and since I have not seen anyone else mention this happening to them since then, I would consider this an anomaly.
@Chad Gregory please educate me on water then. Your assumption that "I have money" just because I bought this machine just shows how ignorant you are. So please explain, in detail, what I don't know about water.
I know you posted it a while back but wanted to check if you still have your Synchronika and if it’s been serving you well since the boiler replacement? Thanks!
Hello, I actually shot an update video, wasn't happy how it came out, and haven't been able to reshoot it. I did also have to replace my vacuum breaker valve, as the seals inside it finally let go (7 years of operation). Besides the boiler and just a couple of other maintenance items, the machine has served me well the past 7 years. Finding parts though, can be difficult at times. Clive Coffee at least stocks the boilers, it took MONTHS to get one from Whole Latte Love.
Did you like your e5sd grinder? What was the grind setting you end up with? I gave up on mine and send it back waiting for e37s. To be able to slow down my shot had to work with 0 setting or less, i know that is should be too fine but higher its like a river shot
I also bought same espresso machine as yours, love it but Wholelattelove spends more on advertising then their customer support on phone, can wait up to 30 min to get some one pick up the phone to tell me i have to write up in email. Then wait 3 days for some one to write back...
So far it has been great. It did force me to get a better scale to make sure the coffee dose was exact. It does yield the amount I do put it for it's output. Depending on the coffee that can change, darker roasts are a bit oily so that can affect the retention of grinds inside. As far as my settings, it is 4 indexes above zero, the measurements on top. I haven't had to go below 2 indexes from zero, but the coffee will drive what the grind setting will have to be. Without the better scale (Timemore Black Mirror), I struggled to get consistent shots like you mentioned. Yeah the E37 sd was just too much money, and so far the E5 has been fine. What I like most is being able to change coffees, get them dialed in, and just record the setting. This allows me to switch coffees a lot easier. With my E6P v2, I have to clean out the grinder when I switch between coffees, as it retains more coffee. Because it is timed grind, I then have to mess with my time settings, with no display on my model, it is very difficult to switch back. Even with trying to count the button pushes i used to change the setting, it is just not efficient. The E5 made switching coffees alot easier for me.
@@kharkiv4life yeah I would send email and then call right after and wait like you mentioned. It took a total of 3 weeks to get my machine back up and running. Some of that was waiting for parts and when I screwed up the gasket, that added more even more time. If that didn't happen, it would have taken two weeks of time. Was a long two weeks having the machine apart on my counter, but I did get it back running again.
Thanks for the info, to not loose 10% from my e5sd return had to find equal or higher so i went e37 quick set the SD version $600 more just too much. I am ashamed to tell my friends already what i spend on every thing for my 1st coffee set up. But i don't regret it. Just dialing in shots tastes way better then any coffee shops I've been ever.
Mineral free / Reverse osmosis water is slightly more acidic and I have heard it can be corrosive maybe due to high temperatures as well. I wouldn't think it would do something like this though (could it?) :O I think this machine uses a magnet to sense water level which is pretty cool and doesn't rely on an electrode and will still work with mineral free water as a result. Usually if it's really mineral free water you get more acidic / flat tasting coffee. I'd try maybe adding a little like 1-2 parts bottled spring water combined with 3 parts your regular RO water and see if you notice the difference.
Yeah no problem. I will be doing the upgrades video soon.. I hope to have it done within a week. I also have to do a video on the single dose Ceado also.
@@hagar852 This is the second video I've seen on UA-cam with Boiler Problems on the Synchronika. The other video showed boiler leaking, overheating problems and relay contacts burnt. This machine was top on my list and now I'm not sure. I'm looking for a double boiler with PID and stainless steel boilers and this was one of the machines that checked all those boxes.
@@6guitarplayer I am not familiar with the situation the other machine you mentioned had, but yeah I can see your hesitation. It sucked I had a problem, but I bought this machine for it's design that allows it to be serviced fairly easily. That aspect did pay off for me. I have seen issues related to quality control, but I think where you purchase it from may play a factor in that. Some shops go through the machine and test it before sending it out, but crap happens sometimes. After my experience, I would buy this machine again. Parts are obtainable, and not as expensive as I thought they would/could be. With all of that said, there are other manufacturers that compete with this machine. Which are all very capable, but part of the decision is where you buy a machine from. Depending on what models they carry could drive that decision. I would recommend calling a few shops and see what info you receive and see what experiences they have seen with issues. Whatever machine you choose I wish you luck with! Any in this price range should serve you well!
As I watched the rest of the video - we have so much in common - on a well, whole house water filtration,, and purchased through whole latte love I’m thinking I should send it to them ?
Heh.. yeah, maybe you could, not sure what exactly is causing your issue, but hopefully it is something simple you may handle yourself, like resealing fittings or something like that.
Just the other day something appears to have gone wrong with the stream vent system. That’s the little vent at the lower front of the machine right below the group head. A few days ago it suddenly started venting a continual flow of steam, only a small amount but its continuous. Steam and evaporated water is condensing over the face of the machine as a result and a small puddle forms under the machine during the course of a day. My first thought is that the sensor has failed. I’m waiting on a call back from the supplier and will report back with the verdict. At least its still useable :)
Sorry to hear this. I’ve been shopping & thinking of buying this same machine from Whole Latte Love as well. These machines are expensive. It’s making me second guess buying one now. I would think with only home use & using good water that this machine should last 10 years before you need to start replacing items?? Would you buy it again?
I am having the same thoughts. All the reviews say how well the ECM machines are made. Your issues don’t reflect that at all. Now I am having second thoughts as I have the Synchronika in WholeLatteLove’s shopping cart. Thanks for any thoughts you are willing to share.
One reason why I bought the Synchronika was it was touted as being easier to service than most machines. For the most part, I think that is true, as I was able to do the repairs myself, and for the most part, most items are fairly accessible. Once again, my boiler was defective, and I haven't found anyone else with the issue I had (bad weld leaking through). So I think what happened in my case is not at all common, if that didn't happen, the only issues would have had would have been the barbed-t connector disintegrating (the plastic one I mentioned). Those I know are a common issue, as over time, they just break down and will start leaking. Other than that, my machine probably wouldn't have needed such a big service/repair. Yes these machines are expensive, but are at least repairable if anything should happen. The E61 brew group, over time, will need maintenance done (replacing seals and such) which is common with anything that relies on seals and moving parts. The commercial machine also need regular maintenance as well, but as long as you do the "regular" maintenance of running cleaning flushes here and there, and monitor for leaks, you can prevent major problems. The biggest key to long life of these machines is clean water, proper filtration is probably the biggest contributor to keeping your machine running for many years. Would I buy it again? I will admit, it was disheartening having this problem, but I was able to get the parts and get her running again. I was also able to clean up the inside from the water that had been leaking for some time, so it was good to get her "like new" again. I have looked at other machines, especially some of the newer releases from Crem, Quick Mill, and Bezzera. I watched the videos to see what they look like inside, some have better placement of components, but may require a little more work to remove boilers. I can't speak to those other brands on their reliability as I haven't really researched them, but I was curious what is "new" and "exciting". Sorry for the long response here, but yes I would buy my Synchronika again. Besides the issue I had, I have enjoyed using it (we use it everyday) and it has held up very well other than my defective boiler of course. Hopefully now, I my boiler can last the 10 years you rmentioned!
@@hagar852 Thanks for getting back. & I’d rather have a long explanation than one that is lacking in detail. I’m thinking of getting this. Maybe if I do, I should replace that T splitter now. Or maybe they’ve improved that piece on the newer machines🤷♂️?? Anyways, thanks for the video & your thoughts. It’s a nice looking machine!
Yeah, if you do decide on the Synchronika, I would pop it open and see if it is the plastic t-connector. If it is, then I would suggest the lead-free brass one, and you never have to worry it. One thing to note, not many other machines have the steam pressure the Synchronika now has(2 bar). I didnt think I needed to upgrade my PID to get it, but when I had it all apart I went ahead and did it. It really does make a big difference, and I also went to a 4-hole steam tip. Now the frothing is much faster as well as easier to be more consistent. At least that is my experience. Eventually I will so my 4 year update vid and go over the upgrades I did over that time. Anything that helps with consistency is what I went for.
@@hagar852 I just bought a Synchronika online; supposed I wouldn't have bought this machine had I watched this video first. How disappointing to spend that much money and then have to do an expensive repair. I have a Rocket I purchased in Germany in 2011 that is still going strong. Sure hope my new Synchronika will be completely updated!!! I love your videos!
Hopefully this was a rare occurrence, but since getting it repaired (knock on wood) she has been running fine. Yeah it sucked, but I was able to get the parts and repair it. In the world of disposable goods we now live in, I thankfully purchased a machine that can be serviced. Hopefully I can keep this for many years to come.
Thanks for the video, very helpful. Do you know the TDS of your water? I’m considering the Synchronika but the water level sensor is a major concern as I have RO run to my machine. I’m in the 25 TDS range.
What unit of measure is that reference to? PPM? I don't have an accurate reading as I had my water tested when my system was serviced last fall, and the tanks being re-bed threw off the test for TDS. I am on a well and the reading from the well is 290mg/L which is also 290ppm. Sorry I don't have an accurate reading, I will try and get one though.
Thanks for your reply. Sorry, it’s 25 ppm TDS. My tap water averages 400 ppm TDS. I bought a meter from Amazon for $20 (HM Digital DM-1 In-Line Dual TDS Monitor). I have one on my deionized water system too where it shows 0 ppm TDS so they seem to work ok. I was hoping to learn if the 25 ppm TDS from my RO would work with the Synchronika. I’m a fan of the RO for no-scale (as you mention). I performed a big taste test with bottle water (3 kinds) distilled, tap and the whole latte love blend... tested on my wife, two kids and me. Except for the tap water, nobody could discern an appreciable difference so I don’t buy into the hype about RO making bad tasting coffee. So I’m back to trying to sort out if my RO will work with the level probes in the Synchronic.
@@paulclark5437 Did you make sure the brew boiler water was completely changed between tasting different water types? not just the water reservoir. I think the synchronika uses a magnet sensor that float as water level rises / falls. So mineral content shouldn't matter.
So no scale buildup but the RO creates very aggressive water and leads to rust - which you do have - I suspect it lead to the premature failure of your boiler welds. There's a reason they say not to use an RO for pretreatment to these machines.
So I have an update on this actually. The problem I was actually having, was my water being to acidic. I NEED the RO as I have to inject chlorine into my water (iron bacteria problem), the RO process made the water to acidic, so I was able to add a pH Booster canister (calcite) to the system and now have water closer to neutral pH, also the booster adds some minerals back into the water, TDS 50-100 range now. I went over all of this the first time the boiler failed, and the support team at Whole Latte Love determined it had bad welds. When my water system is serviced every year, the water is tested each time, but it was never tested out of the RO system. I am on a well, so the water will fluctuate naturally in pH, and was coming out of the system to low (6.3). Just had that corrected and now it comes out of the house system around 6.8 now. Will see how this works out.
The main on/off switch blew the other day. Waiting to see if anyone has the part. The weird thing is I have no clue why it blew, all the clocks were on time so it appears we never suffered a power outage. The other electronics on the same circuit were fine.
Clive Coffee has the power switch in stock, this is the part number ECM C199900087. 1st-Line also carries it but it is more expensive there than Clive Coffee. Whole Latte Love may have them too, but you have to call them in or to make the purchase of the part. Depending which coast you are on, Clive is on the west coast and both Whole Latte Love and 1st-line are on the east coast. Funny how you mention this, because I have a part that the water tank spring valve plugs into break all of a sudden. I don't remove my tank very often as I can fill it without removing it, so I have no idea how it just broke like it did. It sheared off, when I can make my update video I will show that part. It stopped my machine from getting water, and had to order those parts just today. I thought it was my pump at first, and hopefully that is still ok after it not being able to build pressure as only air was getting in. Is the machine plugged into a GFI plug? Maybe it needs to be reset?
@@hagar852 Thanks for the quick reply, I'm in Ontario Canada. I've contacted a few potential suppliers, just awaiting a call back. It's definitely the switch because it's burnt out. A few of the small plastic plugs are also burned so they may need to be replaced too. There are two other small appliances attached to the same circuit and both are fine, so it's kind of a mystery at this point. I'm sorry to hear you have problems again, that is a coincidence because as you know the little water valve on my machine started leaking but it's repaired now. I chalked that up to me removing the tanks once a day. I'm not sure why I did that because I have no problem getting at it from the top. I now use a dedicated jug to fill it. I hope all goes well with your machine, it's just a pain in the butt not having espresso for a week or so :( Thanks for the part number.
@@HigherInfluence Yeah it sucks and I also have no backup machine to make coffee with. I am going to have to try doing pour-over type coffee. The positive to this, is that the machines are repairable, and can get parts for the most part. I haven't looked into seeing if other brands have issues also, but the coffee shops I see selling these machines also have a repair department, so that should tell you something. When you have water, electricity, heat, and pressure all living in the same box, I guess eventually something has to give. You may have to pull out the brew boiler to get to that switch though. Whole Latte Love has a video on how to do that step by step, and it isn't too bad.
@@hagar852 Strangely enough I’d only just bought my wife a Finum Bloom and Flow pour over which I got for $20 on special at the local grocery store, so that is working out well. The boiler didn’t need to be removed to get that switch out so that made it easy. I’m just hoping nothing else is damaged.
@@hagar852 yep, I sent the brew boiler only and they swap my parts on a new boiler. I reinstalled the brew boiler myself and I descaled the rest of the machine. I also rebuild the e61 group. Feel like a new machine.
Nice! Glad that worked out! Even having the problem we both had, having the ability to be able to repair it ourselves was a factor in buying it for me. That, unfortunately, came to fruition but gives confidence in the machine being supported with parts and etc.
No it wasn't, it was confirmed to be a defect in the welding of that boiler, the pictures show the contaminate inside that caused the issue. Whole Latte Love technicians told me to NOT change my water setup as my internal boiler components were in remarkable shape.
@@hagar852 Hi, Strange that manufacturer don't introduced procedure of ray-x scanning of welds to avoid such mistakes. This is hi pressure device so responsible, as well as machine is one if most luxury snd expensive in range.
That's what I was thinking too, but I don't think it's THAT corrosive, it's not stomach acid. More likely it's just a flaw in manufacturing. It happens sometimes.
Yup!, same Machine all same problems 5 years old.. now searching for a steam boiler, cheers for the Vid, Great help Thx.
"Hi there,
It was after watching your video that I decided to purchase my first espresso machine, the Synchronika, about 6.5 years ago. Up until now, I haven’t experienced any significant issues. In the second year, the +/- signs on the PID panel started to fade, so I emailed ECM in Germany, and they sent me a new PID cover sticker to Turkey that same week. I still haven't replaced the old one yet and continue to use the faded cover.
Additionally, the steam boiler gauge no longer drops all the way to zero. I believe the vacuum breaker got stuck a couple of times, which slightly shifted the needle. However, since I'm aware of the situation, it doesn’t cause any problems for me, and I haven’t felt the need to replace the manometer for now.
Other than these minor issues, the only maintenance I’ve done so far is replacing the E61 gasket, and while doing that, I decided to upgrade the shower screen to an IMS one for good measure. I also just checked the 3-way T-connector; the plastic one is still in good condition, but I plan to replace it with a copper one when I find the appropriate part nearby.
Although there are no major issues, I’m considering doing an E61 rebuild and replacing the steam joystick gasket soon, as it has become a bit stiff, and sometimes it doesn’t close immediately without a little nudge.
In light of all this, would I recommend this machine? Yes, I would, to all hobby enthusiasts who have the budget for it. However, I would advise not to set your expectations too high."
Helpful video. I've got to replace my steam boiler heating element. I have a water softener systems, but my heating element was pretty scaled up.
This was a really helpful video. I have the same problem with the T connector, but didnt even realise it could be a problem until I checked the indicators you mentioned. Thanks for posting it!
Thanks for making this video mate, appreciate your time putting this together, very good information
No problem 👍
@@hagar852 hey mate, just wondering if you had the machine ever serviced during those 4 years before it failed? Thanks heaps
@Phill no, it hadn't needed any service other than normal cleaning. The t-connector would have needed to be replaced though, even if I never had an issue with the boiler. If you have the machine or are thinking about getting one, I would replace that t-connector right away.
@@hagar852 thanks thanks mate I appreciate your quick reply :) greeting from Australia
God bless you, saved me days of agony !!!! the blind plug for the newer boiler , ah!
Thank you for making such a informational video about this. Looking into buying this soon and this has been very helpful! Keep them coming 😄
Thank you for your update with the Synchronika! Very helpful!
This video scared me considering that I had just ordered an ECM Synchronika online just hours before. I actually cancelled my order, and then spoke to Mark Jefferson (Whole Latte Love) who phoned me. It seems this is the best machine on the market for home use. I turned the order back on, and I'm hopeful that the issues you had have been FIXED by the manufacturer in Milan, Italy, so that these machines are now being sold in a much more reliable condition. Thank you for all your effort!
really? just one video and you already assumed the others would fail too.
@@calvintran8691 this person is stupid clearly and doesn't understand water... however they clearly have money, so I would like to talk to them about their investments, because I manage a commodity pool!!!
I tried to make the point that this was a defect, and it also has not been a common one. My machine was made roughly 5 years ago, and since I have not seen anyone else mention this happening to them since then, I would consider this an anomaly.
@Chad Gregory please educate me on water then. Your assumption that "I have money" just because I bought this machine just shows how ignorant you are. So please explain, in detail, what I don't know about water.
Thank you for sharing your experience. Very helpful information.
Thank you I have a Gaggia Classic I hope to one day get a synchronika., which I purchased from Whole latte love
Great Video, thanks for making it!
I know you posted it a while back but wanted to check if you still have your Synchronika and if it’s been serving you well since the boiler replacement? Thanks!
Hello, I actually shot an update video, wasn't happy how it came out, and haven't been able to reshoot it. I did also have to replace my vacuum breaker valve, as the seals inside it finally let go (7 years of operation). Besides the boiler and just a couple of other maintenance items, the machine has served me well the past 7 years. Finding parts though, can be difficult at times. Clive Coffee at least stocks the boilers, it took MONTHS to get one from Whole Latte Love.
Did you like your e5sd grinder? What was the grind setting you end up with? I gave up on mine and send it back waiting for e37s. To be able to slow down my shot had to work with 0 setting or less, i know that is should be too fine but higher its like a river shot
I also bought same espresso machine as yours, love it but Wholelattelove spends more on advertising then their customer support on phone, can wait up to 30 min to get some one pick up the phone to tell me i have to write up in email. Then wait 3 days for some one to write back...
So far it has been great. It did force me to get a better scale to make sure the coffee dose was exact. It does yield the amount I do put it for it's output. Depending on the coffee that can change, darker roasts are a bit oily so that can affect the retention of grinds inside. As far as my settings, it is 4 indexes above zero, the measurements on top. I haven't had to go below 2 indexes from zero, but the coffee will drive what the grind setting will have to be. Without the better scale (Timemore Black Mirror), I struggled to get consistent shots like you mentioned.
Yeah the E37 sd was just too much money, and so far the E5 has been fine. What I like most is being able to change coffees, get them dialed in, and just record the setting. This allows me to switch coffees a lot easier.
With my E6P v2, I have to clean out the grinder when I switch between coffees, as it retains more coffee. Because it is timed grind, I then have to mess with my time settings, with no display on my model, it is very difficult to switch back. Even with trying to count the button pushes i used to change the setting, it is just not efficient. The E5 made switching coffees alot easier for me.
@@kharkiv4life yeah I would send email and then call right after and wait like you mentioned. It took a total of 3 weeks to get my machine back up and running. Some of that was waiting for parts and when I screwed up the gasket, that added more even more time. If that didn't happen, it would have taken two weeks of time. Was a long two weeks having the machine apart on my counter, but I did get it back running again.
Thanks for the info, to not loose 10% from my e5sd return had to find equal or higher so i went e37 quick set the SD version $600 more just too much. I am ashamed to tell my friends already what i spend on every thing for my 1st coffee set up. But i don't regret it. Just dialing in shots tastes way better then any coffee shops I've been ever.
You gave me more info here then Wholelattelove support. So again thank you!
I have similar problems with leaking
After 1 year I changed valves
Now I have a steam leak and it is popping the electrical breaker
Very frustrating
Crazy. ECM is supposed to be the pinnacle of build quality.
Mineral free / Reverse osmosis water is slightly more acidic and I have heard it can be corrosive maybe due to high temperatures as well. I wouldn't think it would do something like this though (could it?) :O
I think this machine uses a magnet to sense water level which is pretty cool and doesn't rely on an electrode and will still work with mineral free water as a result.
Usually if it's really mineral free water you get more acidic / flat tasting coffee. I'd try maybe adding a little like 1-2 parts bottled spring water combined with 3 parts your regular RO water and see if you notice the difference.
Thanks for making this video!
Yeah no problem. I will be doing the upgrades video soon.. I hope to have it done within a week. I also have to do a video on the single dose Ceado also.
@@hagar852 This is the second video I've seen on UA-cam with Boiler Problems on the Synchronika. The other video showed boiler leaking, overheating problems and relay contacts burnt. This machine was top on my list and now I'm not sure. I'm looking for a double boiler with PID and stainless steel boilers and this was one of the machines that checked all those boxes.
@@6guitarplayer I am not familiar with the situation the other machine you mentioned had, but yeah I can see your hesitation. It sucked I had a problem, but I bought this machine for it's design that allows it to be serviced fairly easily. That aspect did pay off for me.
I have seen issues related to quality control, but I think where you purchase it from may play a factor in that. Some shops go through the machine and test it before sending it out, but crap happens sometimes.
After my experience, I would buy this machine again. Parts are obtainable, and not as expensive as I thought they would/could be.
With all of that said, there are other manufacturers that compete with this machine. Which are all very capable, but part of the decision is where you buy a machine from. Depending on what models they carry could drive that decision. I would recommend calling a few shops and see what info you receive and see what experiences they have seen with issues.
Whatever machine you choose I wish you luck with! Any in this price range should serve you well!
@@6guitarplayer I am in the same boat lol
As I watched the rest of the video - we have so much in common - on a well, whole house water filtration,, and purchased through whole latte love
I’m thinking I should send it to them ?
Heh.. yeah, maybe you could, not sure what exactly is causing your issue, but hopefully it is something simple you may handle yourself, like resealing fittings or something like that.
Hi, thanks for sharing! would you buy this expresso machine again? It so expensive and should not break after 4 years!
I would buy this machine again. It has a defect in the boiler unfortunately, and now that it is fixed I hope it will run for years to come.
Just the other day something appears to have gone wrong with the stream vent system. That’s the little vent at the lower front of the machine right below the group head. A few days ago it suddenly started venting a continual flow of steam, only a small amount but its continuous. Steam and evaporated water is condensing over the face of the machine as a result and a small puddle forms under the machine during the course of a day. My first thought is that the sensor has failed. I’m waiting on a call back from the supplier and will report back with the verdict. At least its still useable :)
Sorry to hear this. I’ve been shopping & thinking of buying this same machine from Whole Latte Love as well. These machines are expensive. It’s making me second guess buying one now. I would think with only home use & using good water that this machine should last 10 years before you need to start replacing items?? Would you buy it again?
I am having the same thoughts. All the reviews say how well the ECM machines are made. Your issues don’t reflect that at all. Now I am having second thoughts as I have the Synchronika in WholeLatteLove’s shopping cart. Thanks for any thoughts you are willing to share.
One reason why I bought the Synchronika was it was touted as being easier to service than most machines. For the most part, I think that is true, as I was able to do the repairs myself, and for the most part, most items are fairly accessible. Once again, my boiler was defective, and I haven't found anyone else with the issue I had (bad weld leaking through). So I think what happened in my case is not at all common, if that didn't happen, the only issues would have had would have been the barbed-t connector disintegrating (the plastic one I mentioned). Those I know are a common issue, as over time, they just break down and will start leaking. Other than that, my machine probably wouldn't have needed such a big service/repair.
Yes these machines are expensive, but are at least repairable if anything should happen. The E61 brew group, over time, will need maintenance done (replacing seals and such) which is common with anything that relies on seals and moving parts. The commercial machine also need regular maintenance as well, but as long as you do the "regular" maintenance of running cleaning flushes here and there, and monitor for leaks, you can prevent major problems. The biggest key to long life of these machines is clean water, proper filtration is probably the biggest contributor to keeping your machine running for many years.
Would I buy it again? I will admit, it was disheartening having this problem, but I was able to get the parts and get her running again. I was also able to clean up the inside from the water that had been leaking for some time, so it was good to get her "like new" again. I have looked at other machines, especially some of the newer releases from Crem, Quick Mill, and Bezzera. I watched the videos to see what they look like inside, some have better placement of components, but may require a little more work to remove boilers. I can't speak to those other brands on their reliability as I haven't really researched them, but I was curious what is "new" and "exciting". Sorry for the long response here, but yes I would buy my Synchronika again. Besides the issue I had, I have enjoyed using it (we use it everyday) and it has held up very well other than my defective boiler of course. Hopefully now, I my boiler can last the 10 years you rmentioned!
@@hagar852 Thanks for getting back. & I’d rather have a long explanation than one that is lacking in detail. I’m thinking of getting this. Maybe if I do, I should replace that T splitter now. Or maybe they’ve improved that piece on the newer machines🤷♂️?? Anyways, thanks for the video & your thoughts. It’s a nice looking machine!
Yeah, if you do decide on the Synchronika, I would pop it open and see if it is the plastic t-connector. If it is, then I would suggest the lead-free brass one, and you never have to worry it. One thing to note, not many other machines have the steam pressure the Synchronika now has(2 bar). I didnt think I needed to upgrade my PID to get it, but when I had it all apart I went ahead and did it. It really does make a big difference, and I also went to a 4-hole steam tip. Now the frothing is much faster as well as easier to be more consistent. At least that is my experience. Eventually I will so my 4 year update vid and go over the upgrades I did over that time.
Anything that helps with consistency is what I went for.
How was the customer service when this issue occurred?
Customer service was helpful, but now you can not get them on the phone as it is all done through a ticket system now. But they are responsive.
4 years is a short time for a boiler change. I expect no less than 10 years for such a major repair
I agree... It was a defective weld in the brew boiler, and I hope the replacement can last the mentioned 10 years.
@@hagar852 I just bought a Synchronika online; supposed I wouldn't have bought this machine had I watched this video first. How disappointing to spend that much money and then have to do an expensive repair. I have a Rocket I purchased in Germany in 2011 that is still going strong. Sure hope my new Synchronika will be completely updated!!! I love your videos!
Hopefully this was a rare occurrence, but since getting it repaired (knock on wood) she has been running fine. Yeah it sucked, but I was able to get the parts and repair it. In the world of disposable goods we now live in, I thankfully purchased a machine that can be serviced. Hopefully I can keep this for many years to come.
Thanks for the video, very helpful. Do you know the TDS of your water? I’m considering the Synchronika but the water level sensor is a major concern as I have RO run to my machine. I’m in the 25 TDS range.
What unit of measure is that reference to? PPM? I don't have an accurate reading as I had my water tested when my system was serviced last fall, and the tanks being re-bed threw off the test for TDS. I am on a well and the reading from the well is 290mg/L which is also 290ppm. Sorry I don't have an accurate reading, I will try and get one though.
Thanks for your reply. Sorry, it’s 25 ppm TDS. My tap water averages 400 ppm TDS. I bought a meter from Amazon for $20 (HM Digital DM-1 In-Line Dual TDS Monitor). I have one on my deionized water system too where it shows 0 ppm TDS so they seem to work ok. I was hoping to learn if the 25 ppm TDS from my RO would work with the Synchronika. I’m a fan of the RO for no-scale (as you mention). I performed a big taste test with bottle water (3 kinds) distilled, tap and the whole latte love blend... tested on my wife, two kids and me. Except for the tap water, nobody could discern an appreciable difference so I don’t buy into the hype about RO making bad tasting coffee. So I’m back to trying to sort out if my RO will work with the level probes in the Synchronic.
@@paulclark5437 Did you make sure the brew boiler water was completely changed between tasting different water types? not just the water reservoir.
I think the synchronika uses a magnet sensor that float as water level rises / falls. So mineral content shouldn't matter.
omfg dont use RO water
unless you love corrosion!!!!
So no scale buildup but the RO creates very aggressive water and leads to rust - which you do have - I suspect it lead to the premature failure of your boiler welds. There's a reason they say not to use an RO for pretreatment to these machines.
So I have an update on this actually. The problem I was actually having, was my water being to acidic. I NEED the RO as I have to inject chlorine into my water (iron bacteria problem), the RO process made the water to acidic, so I was able to add a pH Booster canister (calcite) to the system and now have water closer to neutral pH, also the booster adds some minerals back into the water, TDS 50-100 range now. I went over all of this the first time the boiler failed, and the support team at Whole Latte Love determined it had bad welds.
When my water system is serviced every year, the water is tested each time, but it was never tested out of the RO system. I am on a well, so the water will fluctuate naturally in pH, and was coming out of the system to low (6.3). Just had that corrected and now it comes out of the house system around 6.8 now. Will see how this works out.
…but how it was rusted as the boiler is made from s/s?
The boiler itself did not rust, it was the defect in the weld that rusted.
The main on/off switch blew the other day. Waiting to see if anyone has the part. The weird thing is I have no clue why it blew, all the clocks were on time so it appears we never suffered a power outage. The other electronics on the same circuit were fine.
Clive Coffee has the power switch in stock, this is the part number ECM C199900087. 1st-Line also carries it but it is more expensive there than Clive Coffee. Whole Latte Love may have them too, but you have to call them in or to make the purchase of the part. Depending which coast you are on, Clive is on the west coast and both Whole Latte Love and 1st-line are on the east coast.
Funny how you mention this, because I have a part that the water tank spring valve plugs into break all of a sudden. I don't remove my tank very often as I can fill it without removing it, so I have no idea how it just broke like it did. It sheared off, when I can make my update video I will show that part. It stopped my machine from getting water, and had to order those parts just today. I thought it was my pump at first, and hopefully that is still ok after it not being able to build pressure as only air was getting in.
Is the machine plugged into a GFI plug? Maybe it needs to be reset?
@@hagar852 Thanks for the quick reply, I'm in Ontario Canada. I've contacted a few potential suppliers, just awaiting a call back. It's definitely the switch because it's burnt out. A few of the small plastic plugs are also burned so they may need to be replaced too. There are two other small appliances attached to the same circuit and both are fine, so it's kind of a mystery at this point.
I'm sorry to hear you have problems again, that is a coincidence because as you know the little water valve on my machine started leaking but it's repaired now. I chalked that up to me removing the tanks once a day. I'm not sure why I did that because I have no problem getting at it from the top. I now use a dedicated jug to fill it. I hope all goes well with your machine, it's just a pain in the butt not having espresso for a week or so :( Thanks for the part number.
@@HigherInfluence Yeah it sucks and I also have no backup machine to make coffee with. I am going to have to try doing pour-over type coffee. The positive to this, is that the machines are repairable, and can get parts for the most part. I haven't looked into seeing if other brands have issues also, but the coffee shops I see selling these machines also have a repair department, so that should tell you something. When you have water, electricity, heat, and pressure all living in the same box, I guess eventually something has to give.
You may have to pull out the brew boiler to get to that switch though. Whole Latte Love has a video on how to do that step by step, and it isn't too bad.
@@hagar852 Strangely enough I’d only just bought my wife a Finum Bloom and Flow pour over which I got for $20 on special at the local grocery store, so that is working out well. The boiler didn’t need to be removed to get that switch out so that made it easy. I’m just hoping nothing else is damaged.
Had the same problem on my profitec pro 700 ua-cam.com/video/EurWO8RkdHA/v-deo.html
Sorry this happened to you.. mine got to the point it was bubbling out quite a bit more rapidly than that. Where you able to get it repaired yet?
@@hagar852 yep, I sent the brew boiler only and they swap my parts on a new boiler. I reinstalled the brew boiler myself and I descaled the rest of the machine. I also rebuild the e61 group. Feel like a new machine.
Nice! Glad that worked out! Even having the problem we both had, having the ability to be able to repair it ourselves was a factor in buying it for me. That, unfortunately, came to fruition but gives confidence in the machine being supported with parts and etc.
Your ro water is probably why your boiler failed. Pure water is more corrosive.
No it wasn't, it was confirmed to be a defect in the welding of that boiler, the pictures show the contaminate inside that caused the issue. Whole Latte Love technicians told me to NOT change my water setup as my internal boiler components were in remarkable shape.
@@hagar852
Hi,
Strange that manufacturer don't introduced procedure of ray-x scanning of welds to avoid such mistakes. This is hi pressure device so responsible, as well as machine is one if most luxury snd expensive in range.
That's what I was thinking too, but I don't think it's THAT corrosive, it's not stomach acid. More likely it's just a flaw in manufacturing. It happens sometimes.