Worst Airport Nightmare ever in Aviation || AIR INDIA EXPRESS worst experience |
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- Опубліковано 19 лис 2023
- #IGIAIRPORT #delhi
One Flight to Srinagar Got canceled by Air Asia ( I5-741 ) even after issuing Boarding passes to all the passengers, ( This generally never happens ) firstly it got Delayed & then they canceled simply & denied any flight to Srinagar until next 1 or 2 days. A prior 24 hour Mail or text message regarding cancellation would have caused them less trouble. I certainly feel someone should take the responsibility & Provide Them Help.First they said it got canceled because of operational issues then they made it a weather issue. However all other flights flew.
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Air Asia cancelled my flight from Mumbai to Delhi also 2 years back and haven't got the refund yet 😂
Approach the consumer court, you will get compensation also. First send a email to the airline customer support, if they don't respond or not satisfied with the response, then forward the mail to nodal officer of the airline, not satisfied with the nodal officer's response then submit your compliant with Air Sewa, If no proper response from all of them then approach the consumer with all the compliant mail copies, you can get a government lawyer for consumer court and claim for mental agony also.
@@sarthakishan06 Tried mailing but no response. But then I felt lost and didn't fight back. Will use your suggestion to put a complaint with Air Sewa. Also got to know that we can register a complaint with CGRAMS. Thank you for your suggestion ☺️
Bhai Paisa ped pe nahi ugta hai ... you have all the proofs complain in consumer court .. Paise bhi wapas karenge aur pichwada bhi dhoke denge
@@ajinkya820 Paisa waapis dede wo kaafi hai, Pichwada nahi dhulana 😂
Bro go to the consumer forum
India is still 40 years behind in terms of domestic aviation services. I’m glad I’ve booked train for my distance journey.
What are your views on Railways in India? 😂
@@SshivamKhopkar keep your expectations low and always expect, unexpected when you in India!
@@Bokoyo from which country you are......I can bet India would be still better than your country
@@travelwithranjans don’t take criticism on heart bhai saab. I’m in Germany.
@@Bokoyo If you are an Indian Bhai Saheb then putting such statements on social media shows immature behaviors...This issue is of Airlines not India.....Definitely it was a pathetic situation but this happens across world.....just try Australian airlines you will understand the difference.
If a passenger is even 1 minute late in reaching the boarding counter, airline staff will deny boarding citing numerous rules. But, when the same passenger complains against delays/cancellations due to airline's fault, the same airline staff starts giving hundreds of excuses. Shameless airline companies.
You sir have no idea of how Aviation works.
Kindly educate yourself😂😂 this isn't a train or bus where they will wait for you... also nowadays if you've checked in they call you and close the gate 25 mins prior ONLY...
stop spreading misinformation...
@@Maidenize666train waiting for you line shows your education. Before calling someone uneducated educate yourself first
This the dark side of Indian Aviation thank you Harry Bhai to uncover it 👍🏻👍🏻
still better than shitty american aviation
It happens all over the world. But lesser mortals like you would not understand as people are more interested in ranting than understanding the reality.
@@mindguru22it doesn’t happen elsewhere lol. in the US/EU prior to the airline announcing the cancellation of a flight they will already have a plan for flight and hotel reimbursements for the passengers.
@@lifeisgood7807 dear please don’t teach me as I am a frequent flyer in US, ME and India. If you fly any discounted fares you will get nothing. Be it US or Europe or even ME. Try doing the same with sprint or frontier… there bouncer will get you thrown out of airport and nothing will happen to them.
@@mindguru22 even spirit/frontier/southwest all being cheap airlines, will still be a lot more cordial and organized than this. what happened in this video is very common in India unlike the US including the previous cheap airlines I named. It is common knowledge that this happens far too often in India even though they are "cheap airlines"
Bhai ka mast content ban gaya yeh log ke jagde me 😂😂
As annoying as flight delays / cancellations can be, I feel so bad for the agents who were being screamed at. It is not their fault and they are already underpaid and under lots of pressure. Passengers, no matter how much of a delay, are bound to feel upset but it is unacceptable that they show this to the staff who have no control over the situation.
Agent has responsibilty to arrange another airline flight.
@@surinderbrar4249No, until any approval comes from the management.
Exactly the agent is not even trying, he is just stubborn
@@autoimmune4608 Be an agent for a day and I will ask you the same question. No matter you want to, they made you stubborn, hands tied
Useless sympathy! These agents are not even co-operating. They must take responsibility. Worst nightmare in aviation.
Something similar happened with me and my family we were going to Nigerian to visit our dad and the flight was with Etihad so what happened was the cancelled our flight from Delhi to Abu Dhabi because the all flights to Nigerian were cancelled due to the sand storm but etihad being very professional gave all the Nigerian bound passengers a stay in the hotel and then the next flight was on them without us paying for it again
Yes. This kind of unruly behavior is bad but in our India, many times things only move in your favor when you kick up a fuss. It is a sad reality
Lol. I was also there, and I recorded the incident, too. It was happening on 18th Nov. Around 4 pm when the flight was srinagar was canceled. I came from BLR and was collecting my baggage at belt 7 and the chaos was there itself.
Had same experience with SpiceJet, made us wait whole night >12 hrs and then cancled flight in morning
Bro you are entitled to a compensation as well as 1night accommodation charges according to the aviation rule book
@@aartikatyalthis ain’t the US/EU. Their “compensation” is minimal and won’t cover the actual price.
Same here last year November spice jet
Awsome bhai itna wait kiya is vlog ke liye
Even similar situation had happened on 28th Nov 2023 DEL- BBI flight, initially they announced about technical issue but when even after 1.5 hours the boarding hadn't started, people started pressuring and we got to know 2 flights has been diverted to this flights, hence the delay.
similar incident happened with indigo after boarding pass issue from Bangalore to Chennai, why is that not surfacing out.?
Canada govt recently made laws that Canadian airlines have to pay compensation to passengers if flight is delayed or cancelled unless it's due to bad weather. Now airlines are making sure mot to delay or cancel as they will lose money if they do so. Air India has history of delays, cancellation and not giving good service like other airlines. I had bad experience with Air India. I travelled to Delhi from Canada on Air Canada on time. But my connecting Air India flight from Delhi to Chandigarh was cancelled. Air India did not arrange alternative flight and I was having tough time to get refund. Air Canada had alliance with Air India. Air Canada refunded me and also compensated me and apologised for bad service by Air India. I travelled by road to Chandigarh.
Lol. Try Flair and you'll get a taste of the reality.
I expect nothing from Air India and Tata. They have decided to get rid of the best airline of India (Vistara) for something not even 50% as good as it.
i really feel bad for those gate inspectors i mean like its not there fault lets be honest
True. But as company representatives they can't say nothing can be done since it was the company's fault
It is not there fault then whose fault, why the airlines flight cancelled, what's is the reason for that, why the pilot got heart attack that time only, or the pilot was injured while walking, or the flight got burnt or the flight got burnt that time only, or the announcement girl or a boy got heart attack that time only, or the company owner died that time only, or the flight tires got damage, or the pilot wife got heart attack that why pilot not available, or company owner wife got heart attack or died that time only, or the weather got heart attack that time only, or the gate inspector got heart attack, or two flight got blast while in the sky or the sky got heart attack, we as a customer what our money thats it, or there should be new law in this country from now, before manufacturing or making or building something there should be a warranty or guarantee, simply for money don't open a company and at last putting a public in trouble, why we as a customer should fall in trouble, it is ur company fault, we don't know whatever will happened it ur fault, of the company, if owner is dead also I'm not borthered, or pilot got heart attack, the company should thik first this small small things first then open a company simply for profit opening business and keeping to earn trillion of euros, there should be a new rule from now if money is not refund, at that moment only we should killed owner also and the person who is not refunding money of a hard earned customer, money is not coming from up above the sky, ok they should thik first this all factors before opening a company,
@@user-eb4ub9qe2zsabse bada chutiya comment
@@user-eb4ub9qe2z l think either you are s kid or one of those academics who only deal with theory and have got absolutely no idea of the practical. A flight can be delayed or cancelled for a hundred reasons. You are living in a la la land.
These people abusing the staff on gate are the rowdy and stupid ppl
I had a very opposite experience with Air India Express in the last month October. I was traveling to Guwahati from Delhi.. My departure was on time and my arrival was before time . And the hospitality inside the aircraft was way too good. My experience was awesome
That was usual case that is normal
@@goa184😂😂😂
mai Air India Se He Trevel karta Hon Kabhi Koi Mushkil Nhi Hui Hai Hamesha Time Par
Best is Indian Railway....samay to bhut lgati hai but hisaab kitaab clear rahta hai..
Are you kidding me😂. This has to be a sarcastic joke. I booked a train from Delhi to Mumbai and the train arrived at Delhi at 2 am when it was supposed to arrive at 9:30pm. I reached Mumbai 9 hours late!!
The seat allotment, ticketing process is all a big scam!
The train is dirty, stinky and disgusting. The food and catering is out of the world🤮🤢. They give stale food. Their pantry have rats and cockroaches. My berth itself had cockroaches. I had booked 2AC! had paid 5000 rupees for a confirmed ticket.
Iss se 100 times better hai air travel! Booking that train was the biggest mistake and worst nightmare!
Why was it cancelled? Any reason they mentioned whether it is due to lack of pilots, aircraft or any other safety reason? I'm assuming it's not the weather.
We need to print the baggage tag on owr our beforee checkin ? pls reply
If the reason for cancellation or delay is weather.... I don't think airline can do anything... should have checked if other airlines also announced cancellation on the same route.... Airlines don't compromise flight safety and for good reason...Refund Issues can actually be raised with dgca/ moca for refund amount discrapency....
Indigo was on time at this moment so it wasnt safety i guess
The same thing happened with one of my friends today. He was traveling from Kolkata to Hyderabad. The flight was at 7 PM, but after reaching there, he found out that the flight was delayed. Delayed in the sense, the 7 PM flight was rescheduled to 9:40 PM. After talking to them, as compensation, they just gave a small 7-rupee water bottle, a 10-rupee juice, a sandwich and a 5-rupee cake. Basically, something that doesn't mean anything. These people should shut down their company because they are useless. Every time, whenever I have booked a flight with Air India Express, it’s the same issue, everyone faces the same problem. So, I would say as a passenger, it's better for everyone to avoid Air India Express.
The guy who is doing facetime to his wife 😂😂😂 13:50
In my travel experience from past many years, I consistently found Airindia products not up to the mark. Many a times there was delay, machinary issue when everyone was totally boarded, rude behaviour and many more but for god sake never face cancellation of flight. So after those experience I prefer not to book any air india flight even if it was cheaper. I mostly prefer Indigo over Air India as not a single time I am having a problem even though many will not like indigo (for obvious reason). Other than indigo I really like vistara but since it is merging I think it will lose it potential. So In my case I choose Indigo for domestic routes and Other airlines (mostly middle-eastern airlines/ singapore airlines) for my international routes trips.
Also during monsoons & winters, people travelling by flight should always be prepared for unforeseen circumstances like diversions, delays and cancellations. That is something which is not under anyone’s control.
yes , atleast flight agent can refund the money to the passangers...
@@vrajdobariya8625 agents have no rights to refund money to passengers... The one and only thing those agents can do is to mail/inform higher authorities in behalf of passengers...
@@vrajdobariya8625Here,Passengers are supposed to understand the situation and accept it as those agents can do nothing like refunding money/transfering passengers to another airlines plane/undo the canceled plane cause they have no powers like that to do this things dudee... If there was another flight of airindia xpress on the same day on same route then they can shift those passengers in that aircraft
@@Aryaman_Sony_ That's the responsibility of the airlines to refund. Customer is supposed to suffer then be super understanding too???
@@PS-eu2lb dude yes airlines have responsibility to refund but the people at gates and counters of the airlines can't do anything soo yelling at them won't help a bit... customer should understand the problem and wait untill the weather conditions get better or call customer care of the airlines to get refund as customer care can refund your money only not those gate staffs
This kind of passenger madness is common in airlines, travel, everywhere. I myself have taken the heat of angry passengers while in travel industry. At least more than 50 angry guests shouted at me just for a silly reason for more than an hour.
Its not silly problem..someone have to reach on time , the what they will do..they trusted the airlines and booked the flight and this happens..
Definetely aviation job is very stressful and still they are figuring out a solution to avoid such situations.
Bhai it has happend with me as well with GOFIRST LEH-DELHI-MUMBAI sector after issuing boarding paas LEH - DELHI flight was cancelled reason given was weather while INDIGO and VISTARA were operating as a result missed my further DEL-BOM flight We were made to board the flight scheduled for Jammu after creating same scene as shown in the video then Jammu to Delhi same flight was continued reached delhi with a delay of 9 hrs , again had to create a scene at DELHI then after awating 4+ hrs we were made to board a mid night flight to BOM Total LEH to BOM which was scheduled 5hrs flight with changeover at Delhi was converted to a 24 hrs + flight LEH-JAMMU-DELHI-BOM that was the worst experience of my entire experience with aviation industry.
I too had a marvelous experience traveling with Air India Express during my to and fro journeys to Bangalore last month.
Harry bhaiya please do the journey in trains again please....
Same experience in 2018 suddenly air asia rescheduled the flight and i have bkng from banglore to singapore on another airline i have to book another flight with my own expense and above that air asia just give credit voucher of 3775 against ticket charge of 11560.
My worst experience - Spice jet had delayed Bangalore to Mumbai night flight by 6 hrs. They had arranged dinner for all after passengers demanded it.
hi bro
ur travel vlogs are so good
And harry bhai please have a look at the indian aviation rule book compensation eligibility that will help you alot
What is express tag ? and do you have to pay extra ?
I think this is not new Air India XPress flight, The interior for new ones is different than the one in which you went through
Indian aviation sector, particularly domestic is worst in terms of customer service.
They just cancel flights based on their wish and don't even provide a proper refund.
Bahiya traim m v journey kariyeh ❤
After seeing experience of Air India Express, SpiceJet, Indigo; it can be seen that cheap flights have no guarantee of flight time or status.
And only these airlines have direct flight to Srinagar from Mumbai..
Guy's its just a common sense thing that in winter flight's r mostly cancelled only due to bad weather, nd in this no single person can do anything. Everyone should understand nd cooperate in such situations 🙏
Flight should not be cancelled if you have given boarding pass to passengers this is the first time ever
Justice needed😢
Whats the reason to cancel? I wonder if plane have some technical issues those people still want to board ? Crazy
bhai ye supplementary baad main body ko side effects deti hai be carefull
Your camera is superb 😮
Love from Goa.. ❤
Which airport is this ?? Please reply.
Sahi kiya tha flying beast ne aur Asia ne case karke saale bnd hona hee deserve karte hain.
I know people are in discomfort and are massively disappointed but they shouldn't block other flights. Why to create problems for others when they are simply got to do nothing with these issues.
I feel really bad for the passengers and somewhat for the staff as well... But the guys that was crying, literally broke my heart. Like can't those airlines think that some of those people might have bought the ticket with such difficult cuz they might have some emergency.. Even if it isn't an emergency, they still have to respect everyone's money and time....
Never I book tickets from low cost carriers to locations such as Srinager or other weather affected cities due to its unreliability
Bhaisahab please weather ka dekho Srinagar jaise jahah yeh to gawar hai aapse se expected nhi hai and second thing the day you were saying about indigo and spicejet even diverted as was not able to land due poor weather
Hey Harry.. Frankly this issue is nothing compared to what many face sat first week of Jan for international travels.
These is some license which gets renewed in Jan 1 and many staff don't do on time.
I was travelled to Birmingham UK on 3rd Jan in Air India B787 and there were passengers who had flight on 1 Jan waiting at the gate for three days with no arrangement of hotels. Not sure why but on 3rd Jan my flight was delayed for just 3-4 hours only. Really felt bad for those still waiting since 2 days at gates and boarding gates were blocked by these angry passengers.
This I'm talking about international flight. Google it and you may find few video from few pissed-off passengers.
Yes i agree this is not do done the operator and management is totally responsible for such incidents but i feel so bad after seeing some literate illiterates here talking about guy blocking other passengers and the one who was speaking english to look cool and started abusing, I mean what an idiot🤦🏻♂️
Someone please file a case in consumer court against them, they must pay them all double the amount
Super ,seat recline wala point Bata ke
Awesome👍
We know the value of his furious when we are in the situation. Now me and my family in 7members booked a indigo flight at 27th 2.25pm to Bengaluru. They told due to repel cyclone they cancelled the flight. They advised avail plan b that is reschedule or refund. When i book flight ticket 7.5k..now the ticket price is 30k per passenger. There is no option for travel from portblair except airline. So i can't afford refund. Because now flight ticket is very high. They asked for reschedule on may 31st. I didn't accept..but they pushed to take that option. They told all seats filled between may 28-30. I asked accommodation. They refused..they just told take refund or travel on may 31st. Just think that situation with aged people, kids.
Then we realised new flight arranged on may 27th at 2.40pm from portblair to Bengaluru..our actual flight was 2.35pm.
We reached indigo airline and they told climate is good now so we are running new flight, this flights are filled so you can't avail this flight.
The indigo airlines calmly says "sorry for the inconveniences and we understand your situation." This is the only way they know. Fuck indigo airline.
With aged people, kids i want to stay here without any financial support because of their fault. They kicked us like a football.
I don't know where to complaint and who can help us.
Even though they cheat us, we can't do anything.
Just let me know if you guys know any solution.
Harry be like aaj to content hi content mill gya apni flight bad me pehle ladai se content to nikal lu 😂😂😂 no hate bro ❤❤ but jokes aside this is the sad reality of Indian aviation sector 💔
In 2019, my then would be wife travelled from thailand to mumbai to register our marriage then we were supposed to travel to raipur by air india to meet my parents. To raipur the flight scheduled was at 10 and returning was indigo which was at 815 pm same day. Rpr airport to my hone is 90 min. Bhai, airindia delayed flight by 4 hours. We started from mumbai at 2, reach home at 530 started back at 615 and reqched airport at 730.
bhai ka mast timepass hogaya :)
Harry y aap Amritsar se Hyderabad ki book Kijeye bnand ne b737 Max aw fare 6000
Bhai mei to nahi jane wala ab socha tha w bngl jaane ko shaadi k liye but ab koi or dekhuga , thnk u buddy fir this review 🎉
These people should atleast know that delays are not done by staff.. they think aircrafts are busses
isse systematic to apni chad IR hai. train late hone pe SMS aate hai aur 3hr se jyada late to TDR file karke refund.
How come this didn't come in the news if it was this intense
They atleast should arrange another flight
I’m from the travel industry and I generally do not comment on videos. But from my experience and what I have seen in the video, the passengers were extremely rude in talking with the gate agent. The gate agent didn’t cancelled the flight for fun. There may have been some technical reasons due to which they canceled it. Also to accommodate all the passenger on another airlines aircraft is not a joke. It needs authorisation from managers. Also the Refund takes time since the airline process the refund either on weekly or fortnightly basis. The last point was to stop the pilots from boarding the Goa flight, it was utterly disgusting. Why other passengers should suffer? Just a thought
So the money and time of the passengers are joke
Bhai achcha hai tu comment nahi karta hai mat kiya kar. Railway aur aviation industry cancellations ke name par millions rs per interest khati hain. Jaise har emergency situation ke liye norms follow karti hain vaise hi ek fund maintain karna chahiye jisse ki unka payment turant wapas kiya ja sake. Bahot se students , gareeb log aur jobless log train aur flight ke refund ke chakkar me dusra ticket karne ke liye logon se udhar maang ke karte hain. Bhai aur teri tarah yahan angreji me bakXxodhi kar sakta tha par isiliye Hindi me likha hai taaki max log tak baat pahuch sake.
Bhai dubara comment mat karna
Cancellation of flights not unusual. That happens around the world. Only in India people become aggressive and start big commotion. I am not trying to defend airplanes here but come on, be realistic. They cancelled the flight for a reason.
But suppose someone had an entrave exam thn who would be responsible
Enjoy the great time Bro anything happen in Asian Countries 😀😃😅
Aise situation Mein pata chalta hay Ki Abhi bhi zyada badla nehi hay Desh.
Can't trust weather in avaition , feeling bad for travellers.
First ❤❤❤
Bhai welcome to goa
GoFirst wale bankrupt 😢hogyi.. humare 32000 fase hue hain.. may'2023 se🥺
Keso ho bhai , love from Bangladesh
Maine aisi fight nhi dekhi .sab chaos hai .
It's monopoly of tata now and services are getting worst than before . Prices are increasing quality standards are going down.
Meri Mano to agr domestic travel krna hoto train se hi krlo ya fir Volvo se krlo better rhega
Bhai rajdhani express ka video lao
Intro me date and day bhi add Kiya Karo 🙂🙂
passengers ne bhi over kardiya flight block karke.
free me meal milega, connecting flights me?
Let me tell you that cancellatios usually happen at very last minute, when all passenger have been checked in, and when these things happens it takes some time for the airline to give a solution to passenger. Issues happen in aviation everytime and airlines don´t like cancelling flights, for sure, that´s always their very last resource
so explain why in the US where cancelations are more common due to the weather are 99% of the time handled well by the airline? The airline will always reimburse flights and hotels if necessary. This an air India only issue
Can't say who is wrong. The passengers or the airline management. But passengers can keep their cool. Nothing happens if we shout and become violent.
I am actually embarrased to be indian sometimes by the behavior of the public regarding flight cancellations, the agents are not responsible for flight cancellations at all they do not deserve any abuse at all even if agents aren't helpful as sometimes they can only pass on messages that they are told and usually don't know the reasons sometimes, and in regards with refunds, they can't just process refunds instantly as there is procedures to follow, bank accounts to transfer money back to, travel agents etc,
Oye brother, no need to be embarrassed, it's all over the world everywhere there are glitches in all the airlines, do you think delays happens in India only, you are wrong in every country they face the same issues.
nah bro, the agents can atleast provide a reimbursement lol, u can never take side oof one party, ofc the passengers shouting were bad, but look into the other side as well
If ATC can't allow aircraft for decent then pilot or airlines could also can't able to do anything 🥲
Itravel in Air India express from Guwahati to Delhi the flight was delay for 26 hour'sshame on air India express Authority iwill never travel again in my life.
You should have a back-up flight for exactly these type of situations, if the flight is cancelled for any particular reason they should have a BACKUP. And if they can't provide a backup, refund the money then and there itself. It's like making the passengers absolutely helpless.
Backup flight? Do you realize that these are not auto's but airplanes which are very expensive. Will we be willing to pay 2x fare? Also, mostly it's weather which causes issue and not some airline fault.
@@mdzaid5925 Also remember people are not paying the fare for an auto ride too. If they can afford a bunch of planes, they can surely afford 2-3 more just in case they need it at some moment. The weather is not gonna be gloomy throughout the day for them to reschedule it to the next day and other airlines too might have made the same decision. It's nothing new with Air India Express/Air Asia India, they don't care about passengers and there was numerous occasions too where they were found to be guilty.
@@mdzaid5925 lol if the airline is going to cancel a flight they must reimburse passengers for the next flight and hotels if it’s the next day. this is standard procedure in the US and EU. only an issue in India
Not only Air Asia spicecraft has has the worst I got three flight delay back to back for 3+hoursssss 😂
The people who don't have any knowledge about the aviation industry. How it works...how airlines schedule the flights...
Definitely there will be a reason if the flight got cancelled.
People don't have enough patience.. shouting like , as they know everything.
True
Vaise hi final ki loss k baad mood off tha
Sir
I'm from Pakistan... at 13:52 its very scary situation both for Airline Representative & passengers as well
We have this type of more or less incident in Pakistan 🇵🇰 as well
😊😊😊
Air India express sucks bro , today only It got delayed for 5 hrs for Jaipur to Hyderabad. Passengers were shouting like this only and a guy standing here was standing at Jaipur as well sho was doing nothing. IX 1229 flight Feb 6 2024 JAI TO HYD.
Harry bhi ko content mil Gaya 😂😂
These kind of scenes can be witnessed all over India. Incompetence, arrogance and the absence of a sense of responsibility is manifest in both public and private Indian life. Not even the Tatas can rectify things because these are ingrained in the Indian ethos. The owners may be new, but the employees and staff are still the same old arrogant and lazy dinosaurs. The Tatas' best efforts will be sabotaged and made fruitless.
Sir may I know what is the reason of the cancellation? This is Air India Express right?
ratan tata ka maan nahi tha.... plane ko fly karneka 😂😂😂😂😂😂
@@goa184 I'm sorry Sir I don't understand Hindi
unnecessarily that employ had to bear the brunt of mismanagement and ignorance of the CEOs, CFOs and stakeholders who take home big fat cheques and never have to go through these bs in their lives. Indian aviation is like any roadways bus service, filled to the brim, mostly run on outdated aircrafts and management just not bothered by anything if it keeps making money.
Worst staffs - still they are telling that management not changed and telling we will provide same service what was before. Tata management need to train their staffs
If Airlines can cancel the flight before 10 mins then why can't they refund in another 10 mins?
We as a customers should stand for this.