I use to work at a McDonald's. They trained us to use a picture menu and the customer would point to the picture. Also in training, they told us that no matter how many customers are in line, to take your time because the deaf person at the counter is a customer like everyone else. I am not fluent in asl, but when I became a cook, they would ask me to come to the register to help with a deaf person.
Perhaps drive through restaurant should have a button to press at the speaker to signify that you are deaf and that way they know at the window to be ready to take your order?
@@Galerie_R6368 Using that logic, escalators shouldn't have emergency stop buttons either. Pranksters will be pranksters, but simple solutions like a call-button work just fine on planes, hotels and in fact inside other restaurants, so the benefit far outweighs the risks.
Lashantae Harris yes,exactly. I follow their page and that is their sole purpose for this channel. Ryan is patient and wishes to change opinions by letting others see his experiences
He should’ve educated the workers as well but it happens. Sometimes deaf people will educate at times. Other times- just brush it off because we don’t want to drag this on (depending on the hearing person if we’re comfortable to approach or not)
@@DeafTableChat Alex might not have actively educated the workers, but he did write an email to that branch and in a newer episode they did go back to the same McDonald's. The company promised that they would investigate the matter. The newer episode, the worker handled everything so much better but it's hard to gage if it was just because that person had common sense or if the store truly was retrained.
I’m not deaf but I am disabled and I personally feel like it’s not on me to constantly educate everyone else about my disability or the accommodations they’re required by law to provide. Their employer needs to be doing that. I don’t have the energy to be out here trying to teach people to be the bare minimum of a decent human being.
I'm currently learning ASL and I'm subscribed to Sign Duo's account. When I first saw that video, I was LIVID! I remember working at an amusement park and people who were deaf would come through my concession stand. I knew they could read lips and they were so kind! I was so worried about offending them, that I apologized for not knowing how to sign (they could read my lips and said "its ok" lol) To see someone in customer service have the audacity to say "he's probably faking it" just makes my stomach hurt. smh I'm so sorry that this would happen to anyone
It is always ok! No worries for not knowing asl! There are resources on where to learn it 😄 The “faking it” part- I agree! It definitely made me felt queasy
You should check out their channel. They do a lot of 'day in the life of' kinds of videos. They did an updated drive thru recently with completely opposite experience. It was nice to see. I'm hearing, I work in customer service, its appalling to see some of the way some people Treat one another. Treat people (ALL PEOPLE) like you want to be treated! It's not hard!
It should also be noted that it was at the exact same drive-thru as well! They wanted to see if the staff had been retrained on how to approach those situations, or if the experience would be the same.
Exactly, and while that may seem dumb to some, it’s a very real part of many’s experiences. Training would probably help reduce this, which would benefit everyone
I have watched this video three times..cried each time (not deaf but nonspeaking from oral cancer and currently learning ASL) I want to hug the 3 of you as I’m watching y’all reactions!! I’m Angry,sad just infuriated that people treat one another this way. I know y’all young(younger than me) but sadly we have come farther than we’ve ever been as far as disability rights etc. BUT that’s does not mean people and their limited intelligence have changed much. Forget drive-thrus-I use the app on Dunkin’ -that’s it! Have a great day and KEEP FIGHTIN’ - w words! ✌🏼❤️
I use the app. To order my meal before pick up.. or I use VP call then pick up. The number one is best online order , but it’s take time to get use to the apps. I like an app. That can talk to a person live and they do not have a way to make it useful. They have a device for the deaf to interact with hearing and that device is around 500 dollars. So that is not much helpful to buy the device. What about the company don’t get that device . Deaf have to pay more to get more products to interact with hearing . Anyway it needs a way to find a program to put on the app. For the deaf to interact with hearing.
I myself am not deaf(I’m actually the opposite, half blind so my hearing is better then most), but I have two deaf friends and a few friends that sign and I’ve been asking them to teach me cause I don’t want them to have to struggle for a mere conversation when I can just sign with them, and man, the amount of times I’ve been discriminated against because I was signing to them has been disgusting, People really need to learn that just because they can hear doesn’t make them better than anyone else, I swear, sign language should be compulsory in school
It should be taught in schools!! In most (if not all high schools) a language class is required. Why is sign language not an option? My school has a sign language club but no one in it can even sign and we barely learn any sign language. Club meeting are also only like once a month so it’s not even constant classes. Sign language is like English. If we are forced to take English classes then why can’t we CHOOSE to take sign language. The United States is a truly confusing place.
I am a hearing person and I think deaf culture is fascinating.. I found your channel and I enjoy your chats. I try to pick up some signs here and there . Its a slow process but hopefully I can be a little more fluent with ASL
When I was in Japan, before COVID, I did have an experience with a clerk at a store who kept speaking Japanese, even though I couldn't understand it. Turns out he was asking "debit or credit?" I think it is just a natural reaction to keep speaking in your language because it is your language. I don't think it is meant to offend.
20:00 I'm with Daisy in a way. At least the threat of an suit needs to be let known. My son was a diabetic and he had some horrible situations in public places. One time he was giving himself a dose of insulin at school and a teacher snatched the pump out of his hand while snapping, "No cellphones." She ripped the line out of his stomach. He thought the horrified look on her face when she realized what she'd done was hilarious - and punishment enough. I called the school and had a nice talk with the principal. I was VERY clear that I didn't want this teacher fired or punished at all. I just wanted him to take an hour to better educate the staff about students with medical disabilities. But I was also very insistent that this education WOULD happen. At that moment I had all the power and they knew it. I could've gotten her fired. I could've sued the school... and would've won. (The school nurse was furious and on our side. SHE wanted us to sue.) Because of this they were thrilled to agree to the education. I honestly feel that this did overall much more good for everyone. I doubt that other diabetic kids would know this kind of treatment. I know that my son never had another issue in that regard at that school and was very happy there. (The lunch lady was a whole 'nother issue. smh) I'm sorry, but situations like this can't be ignored or let go. People don't need to be a jerk about it, but the talk will never happen if everyone just sucks it up, tucks their hurt and anger away, and ignores it. The OWNER of the restaurant needed to be sat down and shown that video. The consequences that COULD have happened need to be understood. Then agree to let it all go if they just educate their employees about situations like this and teach them how to do better. Disabled people can be the bigger people - and still get results. It's within the power of the disabled - and the people who love them - to make the world a kinder place. Now if the owner is still a big jerk about it, you sue the pants off of him! >:-(
Holy moly, I’m sorry your son (and you) had to go through that literally harmful experience-glad that it resulted in a beneficial outcome for posterity, but still that’s traumatic! Glad to also relay that Ryan (of the Sign Duo) was indeed contacted by the owner of that franchise location and ostensibly pledged to right the wrong with staff training and procedure updates. Ryan and Ellen returned a year later and reported a hugely improved experience. You’re absolutely right-speaking up can ensure those sad situations don’t keep happening! ☀️
Hello! I'm not deaf, but I found your video after watching Ryan's and I was horrified by how he was treated. Idk much asl, only silly things my gf, who also is not deaf, learned and taught me. Nothing useful, but I enjoy the secret jokes, compliments, and "I love you" 's we can have in public spaces where we don't feel comfortable being out. I forgot to mention we are lesbians and dating, sorry. I hope that I will take time out of my busy life to learn more asl so that I'm prepared if needed in the future, plus I'd like any kids I raise to know it too. It's awful how ppl treat one another and I hope for a time when we can all be loved and appreciated without restrictions. Stay strong❤
omg - your points about messaging HQ, getting people fired and getting free food for a year was everything I just posted on the Duo site. You guys are awesome. btw - hearing person here. Sorry for the bullshit you deal with. Insight though regarding continuing to talk as if, after finding out that a person is hearing impaired. I'd ask you to consider two things: that it might just be the disconnect of mind and body - that body memory has us continue out of reflex rather than a conscience decision. The other point is similar to continuing to speak english in a non-english country - while disrespectful - some english is still understood, and some hearing impaired can read lips. It's not perfect but for those inept hearing folks, it might be all they are capable of (unfortunately).
Please refrain from using the term “hearing impaired” as it is deemed offensive to our community. Use the appropriate terms, Deaf or Hard of hearing (HOH) Thank youuu! ☺️☺️☺️
Having watched many of the "Sign Duo" videos, Ryan is educating the public video viewers on how Deaf or HOH people can be treated. His videos are not to show how he could (and has), go in and DEMAND his rights under the ADA laws. Yes he is a calm person, but "Calm Waters Run Deep." In these videos he is being non confrontational for a better EDUCATING purpose to the general hearing public, NOT to show how "Bad A**" or "In Your Face" that he could be. He is much more chill and layed back than you 3 are in trying to bring to the public's attention changes that can and should be make in service as well as other areas of interaction between hearing and Deaf people. If he (and Ellen) only made videos showing him in confrontational mode all the time, I wouldn't be watching them for very long. This is the first video of Deaf Table Chat I've watched, and not sure I will watch another. Vicky seems to be the more "reasonable" amoung the 3 of you. Ryan in one of his videos did say "for him, at least" since he does read lips very well that if the person continues to speak (if looking at him) it helps. He doesn't go all ballistic about someone continuing to talk. (In this particular video, the servers and people in the background that continued to speak did add to the content, especially since Ellen was there to pick up what was said and could inform and discuss it with Ryan (while they were waiting), making observations and points that added to the purpose of the video, in educating the viewers of the video.
Thank you for sharing your thoughts. Everyone can approach this kind of situation in many ways despite their personalities. Some can get fed up and others can be very calming...
I'm so grateful that Ryan and Ellen are patient, kind and compassionate. It makes THEM worth watching. Being nasty and confrontational makes you no less ignorant than the hearing people you judgmentally condemn.
I think that the employee by saying "bad reason" was trying to say that this is not a good reason for excuse that he can't comunicate with deaf person. He said he just started working there but that is not a good reason for excuse.
Understanding Deaf life is as equally important as Deaf issues. it shows that a good day can turn on its head when faced with a barrier. Deafness doesn't mean disabled. Although, Deaf people can be disabled' by ignorance and arrogance. worse of all the kind of barriers that catch you off guard
I’m mostly hearing in my left ear(still need hearing aid) but my right ear can only distinguish very loud sounds, not really people talking and because of this I have felt like if I say I’m deaf or learn ASL, I feel like a “faker” or imposter because I can technically still hear… I loved watching this and seeing other people’s perspectives! You guys did a great job and love all your feedback! 💜 I hate going out to drive throughs and just public places tbh, I get anxious that I can’t communicate or hear and people don’t try, they just get rude and impatient. It really sucks sometimes
The person at the window was telling the people in the back what to get started. That's why the person was talking. Also, Ryan can lip read a bit (I believe). I'm not deaf, but I'm taking ASL in school and loving it so far!
These guys posted a follow up where they returned a year later to see if anything had changed. You should definitely check it out. I think you will be happy with how things went! Also, subbing to your channel. Thank you for sharing your experiences with us hearing folk. I will say that when deaf or hard of hearing people came to my counter I would try my best to help and as much as you guys feel nervous about being bothersome or in the way (like holding up a fast food line, etc) I felt just as nervous wanting to communicate with them in a way that made them feel comfortable and I always felt really silly or that I appeared stupid when I tried...that I didn't want to get something wrong or have something misinterpreted. And, unfortunately, I didn't get a lot of practice because there were only a couple of deaf people that came in. Anyway, those experiences of mine and watching these videos makes me want to learn ASL a lot more. I've always been interested in it and just didn't have the resources. I keep thinking I'm going to give that Skillshare thing a try!
OMG!!! I'm subscribed to them here on YT, and was wondering when you guys were going to react to this video, the guy's name is Ryan and the girl's name is Ellen just as a FYI. Have a good day from a fellow HOH teen.
This is the reason I've been trying to learn asl, us in the hearing community really need to learn at least simple conversation signs to ask and understand simple stuff enough to see if they can read lips, or prefer to write back and forth. We take for granted things because we're used to our experiences and perspective but really should be more considerate and understanding Ps. From my experience when I moved to the US it's basically the same thing when you don't speak their language, they'll keep repeating the same thing in the language you don't yet understand thinking that somehow you're magically going to understand if they repeat it enough
Thanks for posting this video, from a hearing perspective it's so incredibly helpful to have access to educational content like this. I've only recently been exposed to content like this (thanks UA-cam) and hearing about deaf people's experiences really helps to understand how the hearing community can do better. This video has been the one to push me into signing up for a BSL course... I live in London and am totally astonished that I have never met a noticeably deaf person in real life, even though I worked a couple of service jobs when I was younger. I wonder if the treatment is so bad here that deaf people just avoid hearing people in general? Clearly I need to do some research and educate myself on people's experiences in London. The only thing I would add is that you've expressed frustration that hearing people continue to talk even after finding out that you're deaf. Obviously we should do everything in our power to communicate with deaf people in a way that works for the person we're communicating with, but it's genuinely really hard to stop talking the way you're conditioned to. Now that I've heard your thoughts I'll definitely bear this in mind and make every effort not to use my voice when communicating with deaf people I may meet in the future, but I do still speak in English when gesturing etc. to people in other countries! And I find that people who don't speak English do continue to speak in their language while trying to communicate with me as well... so I'm pretty sure that's not a behaviour reserved for deaf people, but just hearing people's ignorance that it's felt to be insulting by the deaf community. Thanks for teaching me :).
They are in Orange County, California., I believe Newport Beach area. Which if you live, you get should top notch service, considering they are one of the largest deaf communities in Southern California (I believe).
I'm disabled and can't walk without a walker. The ADA states people at gas stations have to have someone available to pump gas for people like me. I get this almost every single time, where I honk twice (which is the signal for the workers inside that they have someone who needs this assistance). No one ever comes out. Some places have an intercom button you can press, but many places don't. So most of the time, I have to call them and they don't always pick up. So I end up having to get out, get my walker out and go inside, which is SUPER difficult for me at busy times of day. It is painful for me to stand there leaning on my walker and I usually just go up to the side and wait for a moment when someone is near me and just say, "I need help pumping my gas, can someone come out to pump 3?" and they get all irritated with me. If they refuse cause they're understaffed, I just say it's the law that they have to provide assistance, and no one ever knows about the two honk thing. I usually try and get gas when there is someone in the car with me. It's a different disability, but I know the feeling. I totally empathize.
It's like saying to someone you don't speak chinese and they keep speaking chinese to you.... like bruh if you didn't have my food I would walk right away
I watched his videos before yours and because I can understand "angry" speaking if that makes sense? Made me Soo disgusted that people are treated like this. I've been disabled for 7 years now from my time in the service and have been treated like utter garbage and I'm not deaf I can only imagine the disrespect one recieves and because of you all I'm learning ASL starting today. Those of us who are brave, and kind enough should always help each other. NO ONE IS LESS HUMAN THAN ANYONE ELSE! God bless you all!..
I know I am late, but two things: 1. There is a follow up to this video that takes place 1 year after and they go through the drive-thru without problems 2. The guy whose face is blurred is actually the only good worker in this video. The reason he may have been speaking still was just in case they could read lips. If it weren’t for that worker, the couple would not have gotten their food
I have a friend, a deaf couple in Eastman Ga. During covid virus going on, they trying to order at the drive thru, they completely been ignored and serve people behind them over and over, they waiting for at least 15 minutes with money on her hand, they finally gave up and drove off in piss mood.. It's ridiculous and unacceptable! Lucky I got good experience, but it does scare me thinking what if they do that to me in the future.
Not deaf myself. When i was going to Uni, we´d spend our breaks in a hookah bar occasionally. One day we were just relaxing and saw a guy trying to order up a hookah using sign language. The employees were completely lost and the one trying to take the order became progressively louder and louder, as if that was going to make the man speak, shockingly theres a lot of people where im from that think speaking louder to a person with a disability would make up for it. That day my friend surprised me with his knowledge of sign language and we gained a new hookah buddy, even tho i could only speak to him through my friend.
Just so that you know ... if you see this, The Manager starts talking with the 1st employee and why she is still talking (the manager won't listen about Ryan being deaf at first)
A reason the employee might not believe he is deaf is because he drove to the drive-thru. It isn't safe to drive if you can't hear and see, period. You need both. From my experience: I have a friend who's 80% deaf on her right ear, not sure how well she can hear with her left side. She's also a careless driver. Many time I don't feel safe when I go out with her because she drives and I don't. When I go out with her, I had to tell her to slow down, stay in your lane, there's a car coming etc... On one occasion she was waiting to turn right at the intersection. I saw a police car coming from the left intersection and told her to wait until the police car pass us before she makes a right turn. She didn't listen and got pull over. I told her that I said many times there's a cop car coming and to let the cop car go first. She told me that she didn't her me. . .She got a ticket almost $400 and got a court date. Lucky we won the case. The cop who gave her the ticket lied on the slip. He wrote that she made a wide turn into his lane and almost hit his car when she was turning right, which wasn't true since I was in the passenger seat. I told my side of the story to the judge and she didn't have to pay a fine for the ticket.
All drive thru restaurant's should have a video screen at the order portal and they should train their staff to know some basic signing for food ordering and communication. ~Mother of a non-verbal daughter... We are learning sign language!
To answer Vicky: They live in the LA area of California. Ya'll taught me something new: " Salted" is you tap your middle finger to your thumb and to say MC Donalds you just draw the arched M?
There is a second video of this that they made...!! This first video went SUPER VIRAL, to the point where it even made the news and the corporate HQ was in the hot seat for months about this. The company changed their ways and have changed the policy of ALL their stores. They also assured that any employee of their company ever disrespects a deaf person again, they would immediately be fired. There are some other rumors that the company is mandating that at least 2 employees on every shift must know at least ASL1 to communicate with deaf people. I don't know how much is that true, because it still remains as a rumor, but I come to believe that after ALL that company has been through, As far as total embarrassment throughout the entire world and broadcasted on the news. I believe they don't want another mishap like that. Ooh and yes, the people in charge of disabilities rights, and human rights organization and other agencies also stepped in to pounce on the necks of that company. A LOT of people and agencies got involved when that video went viral..... You guys should watch the second video that they put out.......
Their dog is deaf too ..just a side note. Idk if u saw 1 yr follow up to this but they went back and it went off like a charm...apparently somebody saw themselves in the true light of day! I'm hearing, I sign for 2 reasons 1) I was nurse for years and had a semester on asl at local school for deaf and it helped with dead patients nothing rose than being sock and scared with no way to get needs known (other than writing and might not always be possible in med situation) and 2nd reason I have a non verbal granddaughter that i am teaching so if she never speaks she might have a way to communicate. We have audiologist apt next week at children's hosp ...she is 2.5 and light of my life❤. I'm certainly not fluent and usually doing PSE not so much asl but I think alot of hearing that learn on the side may do pse over asl... I been brushing up on UA-cam, dr vicars, sign with heart etc. Enjoyed ur take on this, idt u over reacted at all! Happy 2022 let's hope it's better after getting all my vac I still got covid over holidays but thankful not as bad as could be...I'm having antibody transfusion today prayers appreciated!
I think you guys were overly critical of Alex's reaction. People are all different and are comfortable with different things. They may be introverts, have social anxiety or just not like conflict. It is not his responsibility to educate anyone. He chooses to post videos to educate the general public. I know from a follow-up video that they did make a complaint and that the store did improve as a result but regardless the way he chooses to educate is not less valid than your way.
I am not hard of hearing but I have autism and struggle speaking a lot of the time and sometimes can’t speak at all, I use gestures/ writing things out when in public and people can be so rude 😂 I can’t imagine how much harder it must be to not be able to hear what the other person is saying too
I watched the video about the drive-thu disaster. I am hearing but I am studying at MTC and on my own to become fluent. I love the language. I want to commucate with the someone that can not hear. If you have any tips for me let me know.
Guys, the woman was talking to her manager when she continued to speak. Also, keep in mind, some of us hearing folk with bad memories repeat things to ourselves (out loud) so we don’t forget. Like I talk to myself out loud to remember, say a list of things. I’m sure it’s confusing for people, but I honestly wouldn’t remember things otherwise. The manager was the one who said Ryan was probably faking it (not sure why, seemed bizarre to me, but some fast food workers said there are people that pull stunts like that for a prank, not sure how that’s funny, all I can imagine is they’re going for a “gotcha” moment). The manager made this more difficult. The woman serving would have done her best to communicate (maybe not a good job, but would have tried and got there eventually) but he (the manager) interfered. The guy who went to the carpark took the order, then got sent elsewhere in the premises to do something, when he came back, someone else had thrown out the food and it had to be remade. Stupid that they didn’t check whose order it was, but they didn’t. Having a customer wait in the carpark was not a good idea. The server saying it was a “bad reason” was basically admitting his manager was discriminating, but without saying it. I think the server was too ashamed to say. That was not Ellen, the server was censoring himself. He was probably worried about losing his job. Ryan asked Ellen not to intervene or interpret on this occasion, which is why, even though she was upset and angry, she didn’t do anything. To be fair to the staff, fast food workers have a horrible job where they aren’t paid much and don’t get tipped, so I don’t blame them if they don’t smile.
Recommend any fast food places or restaurants not know any thing. Don’t understand under laws rules FCC but often manger not care about fcc rule I been there lot time. Never solve problems for long term
I have a question. Is there an app that hearing people could use that would make communication better/easier for Deaf people? I want to be mindful and be prepared.
I can’t even possibly imagine how frustrating it is to have hearing people talking to you after disclosing that you’re deaf. It must be truly annoying. I really think it should be mandatory for workers working with people to be trained on how to communicate with the deaf community. I honestly think this could have been her first time experiencing this and her brain might have been unable to keep up with the situation. I do think it’s understandable for us hearing folks because we aren’t usually used to communicating with non-hearing folks. However, I do think proper training, and learning a little asl, or at least to get a paper and pen, would be helpful to reduce these incidents. That way these frustrating situations would happen less often and deaf people can do things more easily without the rest of us over complicating, even by accident, the simplest of things. I do appreciate that she tried to explain that he’s deaf to the manager but yes, she could have done a bit more than that. My heart aches that some people, like the manager here, discriminate against people and deem them as “faking it” Poor leadership skills for sure. By the way, thank you for reacting to this video ❤️
I actually have a few friends who are deaf and hard of hearing and they have told me repeatedly to speak when im communicating with them as they can read lips and i'm not fluent in sign language so it helps them understand what im trying to tell them.
Look up bill vicars. Hes deaf and records his videos while teaching his students. He should have a playlist of all his lessons in order. Hes my favorite person to learn from lol
When I went to high-school we had a large deaf school near us, and one of the courses our school offered was sign language, I don't know that it's offered anymore, but the local deaf school still provides free courses for people that want to learn. You can find plenty of signs by simply entering the word you want to learn and adding "sign language" to it. I'd say start with a list of common words you want to know. As with any language that is secondary to your own, start with a list of words you use every day (Nouns), throw in a few adjectives, and learn the alphabet. Then practice forming sentences. ASL isn't like verbal communication, or even like writing, you'll find it's more like shorthand text messaging. They're not verbos, like how I'm writing this. After that, the biggest challenge will be to learn how to interpret. I had several friends growing up that had deaf parents, so I had plenty of opportunities to practice with them, but like any skill, use it or lose it. There's no substitution for genuine interactions with deaf people.
-Take asl classes run by deaf teachers. -ASL CONNECT (free) it’s an online certificate program by Gallaudet University - the asl app (Instagram) -ASL THAT (UA-cam) -signed with heart (Instagram -Handspeak website - TRUE + WAY ASL website -sign language center -Asl inside - asl sign bank And there’s more!! Enjoy and have fun learning!🎉
I don't get why it's so hard to read an order off his cell and write it down. They make it more difficult than it is.🙁And the dude he said he was faking it?! WTF?! Why would someone do that? 😡😯
15:34 and then you compare it to the other 3 videos, especially Starbucks (Robber? I've n...robber?? Who...what?) 19:20 I've never had a food service/retail job but the guilt is making me cry again I feel so I'm sorry you guys. I'm sorry
I think the couple didn’t go inside and confront them because they knew it was all on video,and knew it would go viral. It did, and McDs caught a lot of shit for it. A year later they did a follow-up video. They went back to that same McDonalds drive thru and had a much better experience. The video worked. The restaurant may have been pranked before, but as a hearing person I can tell you by that manager’s tone, he was just flat out an asshole. Proof in that their first order got thrown out. The guy who came to their car, whom they pixelated to protect his identity, by saying they were asked to drive around “for a bad reason” he was trying to let them know as best he could, without risking his job, that he thought what the manager did was wrong. And the guy came right out and told first order got thrown away. if he wasn’t siding with them, I think he would have made up some lie. Your point about hearing people faking deafness hurting the deaf community is a point well made. It’s like entitled assholes who put fake service dog vests in their pets. The pet isn’t trained, acts like a pet, and it gives real service dogs a bad name. One sure fire way to spot a fake, is that a real service dog will not react to other dogs. My friend’s service dog got lunged at by a fake service dog in a grocery store and still stayed calm.
It confuses me that you get so mad when they keep talking because you are deaf. Some deaf people can read the lips and they find it helpful if you talk while looking at them, trying to gesticulate or whatever way you can communicate. As a hearing person, I would find it difficult NOT to speak. Is it wrong? No offence, I'm willing to learn.
It's not even a matter of weather or not they can understand him, he typed out his order on his phone, he explained his situation by typing it on the phone, this should have NEVER happened ! Ryan did his due diligence(more than he should have in my opinion!) to be as accommodating to the employees to facilitate communication.. those people are just fucking stupid ! end of story ! Every time I see their video, it pisses me off that someone could treat another human being like that. What purpose would it serve to have Ryan come in to order his food ? What possible fucking reason would there be to not take his order at the drive through window. There was a clear enough line of communication at the drive through window for Ryan to make his order and have his order fulfilled ! All you have to do is give him a thumbs up, a nod, anything to signify that you got his order and understood it. How does such a simple concept escape people ? !
But why do you keep calling them Alex and Ellen, when I think their names are Ryan and Emily? 😂😂😂 Edit: Well, her name IS Ellen, so at least one name was right. But I still don't know where they got the "Alex" from, though. 🤔
We struggled for finding their right name since we saw someone else mentioned Alex. We’re humans and makes mistake! Thank you for mentioning their correct names! 👌🏽
I'm bit confused, so why can't you speak to deaf person ? I tought that some deaf people can lip read is that corect or am I wrong ? Is it rude to speak to deaf person ? I dont want to hurt anybody I just want to make sure to not make a mistake or unwillingly make somebody feel bad .
I'm hearing and responding so it's not the same but I don't see any responses yet. Speaking is for hearing, so they can't really understand. Even for the people that do "read lips", they don't get everything. It is exhausting and relies heavily on context and hope that the lighting is perfect, they're talking normally, not covering their mouth, and are looking at the person they are talking to. Their language is American Sign Language, so that's what is used. They can usually communicate just fine through writing and gestures. See what works for them and go with it. Don't be afraid. They're still human and capable of so much. They just can't hear how you can. In this case, he made it clear he could not hear them and would prefer them to write to him but they refused and continued to talk. THAT was rude, along with how they continued to react and ignore his needs. You're awesome for asking and wanting to be better.
Also, they made good points in the video. For examples, how you wouldn't continue to speak English with someone that didn't speak English and just refuse to work with them. It's not right.
@@lenastripp1407 Greetings from Taiwan. Native English speakers who are long-term residents (ex-pats) very often only know a few phrases (with a horrible accent) and refuse to learn Chinese. Their gfs/wives are their personal interpreters when they're out and about together. Otherwise, the native speaker just continues to speak in English (and maybe gesture). I've also seen native speakers speak louder to people who don't understand English. If that worked, "Louder" would be a language.
All schools should teach sign language and it should be considered a national language next to english. Just my opinion. Ehank'ehan ( the old days) "indian" sign was a part of learning your own language as every tribe spoke different languages.
Well, I somewhat disagree with a point about "why you'd still talk if you know that you're talking with a deaf person". Surely you know better guys, as I'm not deaf, but I had a few interactions and I know that some deaf people can leap-read, so actually clearly pronouncing simple keywords keeping an eye contact with clear articulation does help sometimes (at least that worked in my cases). Sure, one still should be looking for alternative ways of communication, but I'd not say that it's totally as universally bad idea as you're saying here.
He asked his girlfriend not to speak up so everyone could get the full experience, that's why she doesnt fight
I use to work at a McDonald's. They trained us to use a picture menu and the customer would point to the picture. Also in training, they told us that no matter how many customers are in line, to take your time because the deaf person at the counter is a customer like everyone else. I am not fluent in asl, but when I became a cook, they would ask me to come to the register to help with a deaf person.
You are a certified hero in my books !
Perhaps drive through restaurant should have a button to press at the speaker to signify that you are deaf and that way they know at the window to be ready to take your order?
OMG UR A GENIUS
But then random people could press it to prank the place
@@Galerie_R6368 Using that logic, escalators shouldn't have emergency stop buttons either. Pranksters will be pranksters, but simple solutions like a call-button work just fine on planes, hotels and in fact inside other restaurants, so the benefit far outweighs the risks.
You are really smart, ngl, i couldnt think of this
THEY SHOULD! That would be a life-saver
I think when Ryan mentions educating people he's referring to the viewers who are watching the video...not so much the actual workers.
Lashantae Harris yes,exactly. I follow their page and that is their sole purpose for this channel. Ryan is patient and wishes to change opinions by letting others see his experiences
He should’ve educated the workers as well but it happens. Sometimes deaf people will educate at times. Other times- just brush it off because we don’t want to drag this on (depending on the hearing person if we’re comfortable to approach or not)
@@DeafTableChat Alex might not have actively educated the workers, but he did write an email to that branch and in a newer episode they did go back to the same McDonald's. The company promised that they would investigate the matter. The newer episode, the worker handled everything so much better but it's hard to gage if it was just because that person had common sense or if the store truly was retrained.
I’m not deaf but I am disabled and I personally feel like it’s not on me to constantly educate everyone else about my disability or the accommodations they’re required by law to provide. Their employer needs to be doing that. I don’t have the energy to be out here trying to teach people to be the bare minimum of a decent human being.
I'm currently learning ASL and I'm subscribed to Sign Duo's account. When I first saw that video, I was LIVID! I remember working at an amusement park and people who were deaf would come through my concession stand. I knew they could read lips and they were so kind! I was so worried about offending them, that I apologized for not knowing how to sign (they could read my lips and said "its ok" lol) To see someone in customer service have the audacity to say "he's probably faking it" just makes my stomach hurt. smh I'm so sorry that this would happen to anyone
It is always ok! No worries for not knowing asl! There are resources on where to learn it 😄
The “faking it” part- I agree! It definitely made me felt queasy
You should check out their channel. They do a lot of 'day in the life of' kinds of videos. They did an updated drive thru recently with completely opposite experience. It was nice to see. I'm hearing, I work in customer service, its appalling to see some of the way some people Treat one another. Treat people (ALL PEOPLE) like you want to be treated! It's not hard!
It should also be noted that it was at the exact same drive-thru as well! They wanted to see if the staff had been retrained on how to approach those situations, or if the experience would be the same.
I think when the guy said bad reason he mean like he didn’t agree with it either. He didn’t know why they couldn’t give him service just bc he’s deaf.
6:00 you gotta realize that it's a hard habit to break. Speaking is what we're taught from day one on how to communicate.
Exactly, and while that may seem dumb to some, it’s a very real part of many’s experiences.
Training would probably help reduce this, which would benefit everyone
*reduce the negative impact of this
My bad
I have watched this video three times..cried each time (not deaf but nonspeaking from oral cancer and currently learning ASL) I want to hug the 3 of you as I’m watching y’all reactions!! I’m Angry,sad just infuriated that people treat one another this way. I know y’all young(younger than me) but sadly we have come farther than we’ve ever been as far as disability rights etc. BUT that’s does not mean people and their limited intelligence have changed much. Forget drive-thrus-I use the app on Dunkin’ -that’s it! Have a great day and KEEP FIGHTIN’ - w words! ✌🏼❤️
I use the app. To order my meal before pick up.. or I use VP call then pick up. The number one is best online order , but it’s take time to get use to the apps. I like an app. That can talk to a person live and they do not have a way to make it useful. They have a device for the deaf to interact with hearing and that device is around 500 dollars. So that is not much helpful to buy the device. What about the company don’t get that device . Deaf have to pay more to get more products to interact with hearing . Anyway it needs a way to find a program to put on the app. For the deaf to interact with hearing.
I myself am not deaf(I’m actually the opposite, half blind so my hearing is better then most), but I have two deaf friends and a few friends that sign and I’ve been asking them to teach me cause I don’t want them to have to struggle for a mere conversation when I can just sign with them, and man, the amount of times I’ve been discriminated against because I was signing to them has been disgusting,
People really need to learn that just because they can hear doesn’t make them better than anyone else, I swear, sign language should be compulsory in school
Agreed!
It should be taught in schools!! In most (if not all high schools) a language class is required. Why is sign language not an option? My school has a sign language club but no one in it can even sign and we barely learn any sign language. Club meeting are also only like once a month so it’s not even constant classes. Sign language is like English. If we are forced to take English classes then why can’t we CHOOSE to take sign language. The United States is a truly confusing place.
I am a hearing person and I think deaf culture is fascinating.. I found your channel and I enjoy your chats. I try to pick up some signs here and there . Its a slow process but hopefully I can be a little more fluent with ASL
There are resources available to learn ASL!
His name is Ryan
I feel like a lot of people still talk when they know someones deaf is because they think they might be able to read lips or something
that's what i was thinking
When I was in Japan, before COVID, I did have an experience with a clerk at a store who kept speaking Japanese, even though I couldn't understand it. Turns out he was asking "debit or credit?" I think it is just a natural reaction to keep speaking in your language because it is your language. I don't think it is meant to offend.
I love how this has no sound no white noise nothing. It’s a very good example of what deaf people go thru every day
"We feel threatened because we didn't get our damn food." 😆🤣😂
20:00 I'm with Daisy in a way. At least the threat of an suit needs to be let known.
My son was a diabetic and he had some horrible situations in public places. One time he was giving himself a dose of insulin at school and a teacher snatched the pump out of his hand while snapping, "No cellphones." She ripped the line out of his stomach. He thought the horrified look on her face when she realized what she'd done was hilarious - and punishment enough.
I called the school and had a nice talk with the principal. I was VERY clear that I didn't want this teacher fired or punished at all. I just wanted him to take an hour to better educate the staff about students with medical disabilities. But I was also very insistent that this education WOULD happen.
At that moment I had all the power and they knew it. I could've gotten her fired. I could've sued the school... and would've won. (The school nurse was furious and on our side. SHE wanted us to sue.) Because of this they were thrilled to agree to the education. I honestly feel that this did overall much more good for everyone. I doubt that other diabetic kids would know this kind of treatment. I know that my son never had another issue in that regard at that school and was very happy there. (The lunch lady was a whole 'nother issue. smh)
I'm sorry, but situations like this can't be ignored or let go. People don't need to be a jerk about it, but the talk will never happen if everyone just sucks it up, tucks their hurt and anger away, and ignores it.
The OWNER of the restaurant needed to be sat down and shown that video. The consequences that COULD have happened need to be understood. Then agree to let it all go if they just educate their employees about situations like this and teach them how to do better. Disabled people can be the bigger people - and still get results.
It's within the power of the disabled - and the people who love them - to make the world a kinder place.
Now if the owner is still a big jerk about it, you sue the pants off of him! >:-(
Holy moly, I’m sorry your son (and you) had to go through that literally harmful experience-glad that it resulted in a beneficial outcome for posterity, but still that’s traumatic!
Glad to also relay that Ryan (of the Sign Duo) was indeed contacted by the owner of that franchise location and ostensibly pledged to right the wrong with staff training and procedure updates. Ryan and Ellen returned a year later and reported a hugely improved experience. You’re absolutely right-speaking up can ensure those sad situations don’t keep happening! ☀️
Hello! I'm not deaf, but I found your video after watching Ryan's and I was horrified by how he was treated. Idk much asl, only silly things my gf, who also is not deaf, learned and taught me. Nothing useful, but I enjoy the secret jokes, compliments, and "I love you" 's we can have in public spaces where we don't feel comfortable being out. I forgot to mention we are lesbians and dating, sorry. I hope that I will take time out of my busy life to learn more asl so that I'm prepared if needed in the future, plus I'd like any kids I raise to know it too. It's awful how ppl treat one another and I hope for a time when we can all be loved and appreciated without restrictions. Stay strong❤
omg - your points about messaging HQ, getting people fired and getting free food for a year was everything I just posted on the Duo site. You guys are awesome.
btw - hearing person here. Sorry for the bullshit you deal with.
Insight though regarding continuing to talk as if, after finding out that a person is hearing impaired. I'd ask you to consider two things: that it might just be the disconnect of mind and body - that body memory has us continue out of reflex rather than a conscience decision. The other point is similar to continuing to speak english in a non-english country - while disrespectful - some english is still understood, and some hearing impaired can read lips. It's not perfect but for those inept hearing folks, it might be all they are capable of (unfortunately).
Dante was hella funny when you'all were talkin about fighting - he was like taking is earrings off, ready to go.
I CRACKED UP!!!
Please refrain from using the term “hearing impaired” as it is deemed offensive to our community. Use the appropriate terms, Deaf or Hard of hearing (HOH)
Thank youuu! ☺️☺️☺️
Having watched many of the "Sign Duo" videos, Ryan is educating the public video viewers on how Deaf or HOH people can be treated. His videos are not to show how he could (and has), go in and DEMAND his rights under the ADA laws. Yes he is a calm person, but "Calm Waters Run Deep." In these videos he is being non confrontational for a better EDUCATING purpose to the general hearing public, NOT to show how "Bad A**" or "In Your Face" that he could be. He is much more chill and layed back than you 3 are in trying to bring to the public's attention changes that can and should be make in service as well as other areas of interaction between hearing and Deaf people. If he (and Ellen) only made videos showing him in confrontational mode all the time, I wouldn't be watching them for very long. This is the first video of Deaf Table Chat I've watched, and not sure I will watch another. Vicky seems to be the more "reasonable" amoung the 3 of you. Ryan in one of his videos did say "for him, at least" since he does read lips very well that if the person continues to speak (if looking at him) it helps. He doesn't go all ballistic about someone continuing to talk. (In this particular video, the servers and people in the background that continued to speak did add to the content, especially since Ellen was there to pick up what was said and could inform and discuss it with Ryan (while they were waiting), making observations and points that added to the purpose of the video, in educating the viewers of the video.
very well said, thank you
Thank you for sharing your thoughts. Everyone can approach this kind of situation in many ways despite their personalities.
Some can get fed up and others can be very calming...
I'm so grateful that Ryan and Ellen are patient, kind and compassionate. It makes THEM worth watching. Being nasty and confrontational makes you no less ignorant than the hearing people you judgmentally condemn.
I think that the employee by saying "bad reason" was trying to say that this is not a good reason for excuse that he can't comunicate with deaf person. He said he just started working there but that is not a good reason for excuse.
Damn he’s so handsome and so is the guy from the video you’re reacting to .
Understanding Deaf life is as equally important as Deaf issues. it shows that a good day can turn on its head when faced with a barrier. Deafness doesn't mean disabled. Although, Deaf people can be disabled' by ignorance and arrogance. worse of all the kind of barriers that catch you off guard
I’m mostly hearing in my left ear(still need hearing aid) but my right ear can only distinguish very loud sounds, not really people talking and because of this I have felt like if I say I’m deaf or learn ASL, I feel like a “faker” or imposter because I can technically still hear…
I loved watching this and seeing other people’s perspectives! You guys did a great job and love all your feedback! 💜
I hate going out to drive throughs and just public places tbh, I get anxious that I can’t communicate or hear and people don’t try, they just get rude and impatient. It really sucks sometimes
Yes I follow them. I love their channel! They live in Irvine, CA.
I felt the anger through the screen
We had rude workers before so we can relate to them!
The person at the window was telling the people in the back what to get started. That's why the person was talking. Also, Ryan can lip read a bit (I believe). I'm not deaf, but I'm taking ASL in school and loving it so far!
I love ur vids its amazing! They're my favorite UA-camR
These guys posted a follow up where they returned a year later to see if anything had changed. You should definitely check it out. I think you will be happy with how things went!
Also, subbing to your channel. Thank you for sharing your experiences with us hearing folk. I will say that when deaf or hard of hearing people came to my counter I would try my best to help and as much as you guys feel nervous about being bothersome or in the way (like holding up a fast food line, etc) I felt just as nervous wanting to communicate with them in a way that made them feel comfortable and I always felt really silly or that I appeared stupid when I tried...that I didn't want to get something wrong or have something misinterpreted. And, unfortunately, I didn't get a lot of practice because there were only a couple of deaf people that came in.
Anyway, those experiences of mine and watching these videos makes me want to learn ASL a lot more. I've always been interested in it and just didn't have the resources. I keep thinking I'm going to give that Skillshare thing a try!
OMG!!! I'm subscribed to them here on YT, and was wondering when you guys were going to react to this video, the guy's name is Ryan and the girl's name is Ellen just as a FYI. Have a good day from a fellow HOH teen.
This is the reason I've been trying to learn asl, us in the hearing community really need to learn at least simple conversation signs to ask and understand simple stuff enough to see if they can read lips, or prefer to write back and forth. We take for granted things because we're used to our experiences and perspective but really should be more considerate and understanding
Ps. From my experience when I moved to the US it's basically the same thing when you don't speak their language, they'll keep repeating the same thing in the language you don't yet understand thinking that somehow you're magically going to understand if they repeat it enough
Thanks for posting this video, from a hearing perspective it's so incredibly helpful to have access to educational content like this. I've only recently been exposed to content like this (thanks UA-cam) and hearing about deaf people's experiences really helps to understand how the hearing community can do better. This video has been the one to push me into signing up for a BSL course... I live in London and am totally astonished that I have never met a noticeably deaf person in real life, even though I worked a couple of service jobs when I was younger. I wonder if the treatment is so bad here that deaf people just avoid hearing people in general? Clearly I need to do some research and educate myself on people's experiences in London.
The only thing I would add is that you've expressed frustration that hearing people continue to talk even after finding out that you're deaf. Obviously we should do everything in our power to communicate with deaf people in a way that works for the person we're communicating with, but it's genuinely really hard to stop talking the way you're conditioned to. Now that I've heard your thoughts I'll definitely bear this in mind and make every effort not to use my voice when communicating with deaf people I may meet in the future, but I do still speak in English when gesturing etc. to people in other countries! And I find that people who don't speak English do continue to speak in their language while trying to communicate with me as well... so I'm pretty sure that's not a behaviour reserved for deaf people, but just hearing people's ignorance that it's felt to be insulting by the deaf community. Thanks for teaching me :).
They are in Orange County, California., I believe Newport Beach area. Which if you live, you get should top notch service, considering they are one of the largest deaf communities in Southern California (I believe).
I'm disabled and can't walk without a walker. The ADA states people at gas stations have to have someone available to pump gas for people like me. I get this almost every single time, where I honk twice (which is the signal for the workers inside that they have someone who needs this assistance). No one ever comes out. Some places have an intercom button you can press, but many places don't. So most of the time, I have to call them and they don't always pick up. So I end up having to get out, get my walker out and go inside, which is SUPER difficult for me at busy times of day. It is painful for me to stand there leaning on my walker and I usually just go up to the side and wait for a moment when someone is near me and just say, "I need help pumping my gas, can someone come out to pump 3?" and they get all irritated with me. If they refuse cause they're understaffed, I just say it's the law that they have to provide assistance, and no one ever knows about the two honk thing. I usually try and get gas when there is someone in the car with me. It's a different disability, but I know the feeling. I totally empathize.
It's like saying to someone you don't speak chinese and they keep speaking chinese to you.... like bruh if you didn't have my food I would walk right away
Yeah, no one should be forced to come inside or wait so long for fast food! It’s ridiculous !
I was about to comment how I liked that there was no music in the video but then the music from sign duo's video kicked in 😂
haha, I feel that!
How the HECK do you guys only have 393 subs?!??!!? 🤦♀️ Just found you guys, and you’re awesome!❤️
Thank you!!!😃
@@DeafTableChat you’re welcome! Glad to see you growing☺️
Learning sighnnn beat group love both channels thankyou
I watched his videos before yours and because I can understand "angry" speaking if that makes sense? Made me Soo disgusted that people are treated like this. I've been disabled for 7 years now from my time in the service and have been treated like utter garbage and I'm not deaf I can only imagine the disrespect one recieves and because of you all I'm learning ASL starting today. Those of us who are brave, and kind enough should always help each other. NO ONE IS LESS HUMAN THAN ANYONE ELSE! God bless you all!..
They live in southern California.
Wow, lovely this. The quietest video on UA-cam. I hope that's not offensive. I love it.
the one i just whatched this guy kept speaking distinctly so it would be ok to read lips and he used gestures
I know I am late, but two things:
1. There is a follow up to this video that takes place 1 year after and they go through the drive-thru without problems
2. The guy whose face is blurred is actually the only good worker in this video. The reason he may have been speaking still was just in case they could read lips. If it weren’t for that worker, the couple would not have gotten their food
I have a friend, a deaf couple in Eastman Ga. During covid virus going on, they trying to order at the drive thru, they completely been ignored and serve people behind them over and over, they waiting for at least 15 minutes with money on her hand, they finally gave up and drove off in piss mood.. It's ridiculous and unacceptable! Lucky I got good experience, but it does scare me thinking what if they do that to me in the future.
I live in GA! I will find these people and kill them for you and your friends
Exactly! It’s unfair. We have to keep educating 24/7
Not deaf myself.
When i was going to Uni, we´d spend our breaks in a hookah bar occasionally. One day we were just relaxing and saw a guy trying to order up a hookah using sign language. The employees were completely lost and the one trying to take the order became progressively louder and louder, as if that was going to make the man speak, shockingly theres a lot of people where im from that think speaking louder to a person with a disability would make up for it.
That day my friend surprised me with his knowledge of sign language and we gained a new hookah buddy, even tho i could only speak to him through my friend.
Just so that you know ... if you see this, The Manager starts talking with the 1st employee and why she is still talking (the manager won't listen about Ryan being deaf at first)
I've liked the video an subscribed cause y'all deserve it guys ❤️
A reason the employee might not believe he is deaf is because he drove to the drive-thru. It isn't safe to drive if you can't hear and see, period. You need both. From my experience: I have a friend who's 80% deaf on her right ear, not sure how well she can hear with her left side. She's also a careless driver. Many time I don't feel safe when I go out with her because she drives and I don't. When I go out with her, I had to tell her to slow down, stay in your lane, there's a car coming etc... On one occasion she was waiting to turn right at the intersection. I saw a police car coming from the left intersection and told her to wait until the police car pass us before she makes a right turn. She didn't listen and got pull over. I told her that I said many times there's a cop car coming and to let the cop car go first. She told me that she didn't her me. . .She got a ticket almost $400 and got a court date. Lucky we won the case. The cop who gave her the ticket lied on the slip. He wrote that she made a wide turn into his lane and almost hit his car when she was turning right, which wasn't true since I was in the passenger seat. I told my side of the story to the judge and she didn't have to pay a fine for the ticket.
All drive thru restaurant's should have a video screen at the order portal and they should train their staff to know some basic signing for food ordering and communication. ~Mother of a non-verbal daughter... We are learning sign language!
To answer Vicky: They live in the LA area of California.
Ya'll taught me something new:
" Salted" is you tap your middle finger to your thumb
and to say MC Donalds you just draw the arched M?
There is a second video of this that they made...!!
This first video went SUPER VIRAL, to the point where it even made the news and the corporate HQ was in the hot seat for months about this.
The company changed their ways and have changed the policy of ALL their stores. They also assured that any employee of their company ever disrespects a deaf person again,
they would immediately be fired. There are some other rumors that the company is mandating that at least 2 employees on every shift must know at least ASL1 to communicate
with deaf people. I don't know how much is that true, because it still remains as a rumor, but I come to believe that after ALL that company has been through,
As far as total embarrassment throughout the entire world and broadcasted on the news. I believe they don't want another mishap like that.
Ooh and yes, the people in charge of disabilities rights, and human rights organization and other agencies also stepped in to pounce on the necks of that company.
A LOT of people and agencies got involved when that video went viral.....
You guys should watch the second video that they put out.......
they just posted an update video going to the same mcdonalds a year later.
Dante kinda looks like Bow Wow (the friend of the main character in Tokyo Drift, the main kid in Like Mike, the main character on Lottery Ticket)
Their dog is deaf too ..just a side note. Idk if u saw 1 yr follow up to this but they went back and it went off like a charm...apparently somebody saw themselves in the true light of day! I'm hearing, I sign for 2 reasons 1) I was nurse for years and had a semester on asl at local school for deaf and it helped with dead patients nothing rose than being sock and scared with no way to get needs known (other than writing and might not always be possible in med situation) and 2nd reason I have a non verbal granddaughter that i am teaching so if she never speaks she might have a way to communicate. We have audiologist apt next week at children's hosp ...she is 2.5 and light of my life❤. I'm certainly not fluent and usually doing PSE not so much asl but I think alot of hearing that learn on the side may do pse over asl... I been brushing up on UA-cam, dr vicars, sign with heart etc. Enjoyed ur take on this, idt u over reacted at all! Happy 2022 let's hope it's better after getting all my vac I still got covid over holidays but thankful not as bad as could be...I'm having antibody transfusion today prayers appreciated!
Opps That would be asl helped with deaf NOT helped with dead patients...uggh this covid got me tore up from the floor up...
Corporations should make there employees watch these videos of deaf people trying to order in a drive thru.
I think you guys were overly critical of Alex's reaction. People are all different and are comfortable with different things. They may be introverts, have social anxiety or just not like conflict. It is not his responsibility to educate anyone. He chooses to post videos to educate the general public. I know from a follow-up video that they did make a complaint and that the store did improve as a result but regardless the way he chooses to educate is not less valid than your way.
I am not hard of hearing but I have autism and struggle speaking a lot of the time and sometimes can’t speak at all, I use gestures/ writing things out when in public and people can be so rude 😂 I can’t imagine how much harder it must be to not be able to hear what the other person is saying too
I watched the video about the drive-thu disaster. I am hearing but I am studying at MTC and on my own to become fluent. I love the language. I want to commucate with the someone that can not hear. If you have any tips for me let me know.
Guys, the woman was talking to her manager when she continued to speak. Also, keep in mind, some of us hearing folk with bad memories repeat things to ourselves (out loud) so we don’t forget. Like I talk to myself out loud to remember, say a list of things. I’m sure it’s confusing for people, but I honestly wouldn’t remember things otherwise. The manager was the one who said Ryan was probably faking it (not sure why, seemed bizarre to me, but some fast food workers said there are people that pull stunts like that for a prank, not sure how that’s funny, all I can imagine is they’re going for a “gotcha” moment). The manager made this more difficult. The woman serving would have done her best to communicate (maybe not a good job, but would have tried and got there eventually) but he (the manager) interfered. The guy who went to the carpark took the order, then got sent elsewhere in the premises to do something, when he came back, someone else had thrown out the food and it had to be remade. Stupid that they didn’t check whose order it was, but they didn’t. Having a customer wait in the carpark was not a good idea. The server saying it was a “bad reason” was basically admitting his manager was discriminating, but without saying it. I think the server was too ashamed to say. That was not Ellen, the server was censoring himself. He was probably worried about losing his job. Ryan asked Ellen not to intervene or interpret on this occasion, which is why, even though she was upset and angry, she didn’t do anything. To be fair to the staff, fast food workers have a horrible job where they aren’t paid much and don’t get tipped, so I don’t blame them if they don’t smile.
I don't know if you saw, but there is another video where they go back to the same place. They are treated way better.
As a server, I have waited on deaf people and didn't have one issue getting what they needed. It's not "rocket science".
Recommend any fast food places or restaurants not know any thing. Don’t understand under laws rules FCC but often manger not care about fcc rule I been there lot time. Never solve problems for long term
theyre in cali
I have a question. Is there an app that hearing people could use that would make communication better/easier for Deaf people? I want to be mindful and be prepared.
I can’t even possibly imagine how frustrating it is to have hearing people talking to you after disclosing that you’re deaf. It must be truly annoying.
I really think it should be mandatory for workers working with people to be trained on how to communicate with the deaf community.
I honestly think this could have been her first time experiencing this and her brain might have been unable to keep up with the situation. I do think it’s understandable for us hearing folks because we aren’t usually used to communicating with non-hearing folks. However, I do think proper training, and learning a little asl, or at least to get a paper and pen, would be helpful to reduce these incidents.
That way these frustrating situations would happen less often and deaf people can do things more easily without the rest of us over complicating, even by accident, the simplest of things. I do appreciate that she tried to explain that he’s deaf to the manager but yes, she could have done a bit more than that.
My heart aches that some people, like the manager here, discriminate against people and deem them as “faking it”
Poor leadership skills for sure.
By the way, thank you for reacting to this video ❤️
I actually have a few friends who are deaf and hard of hearing and they have told me repeatedly to speak when im communicating with them as they can read lips and i'm not fluent in sign language so it helps them understand what im trying to tell them.
3:15 for people who have limited resources (but have youtube) what is the best way for someone to learn ASL?
I'm trying to learn through youtube and honestly, just search 'beginner asl', there's a channel called TakeLessons that has some good videos
Look up bill vicars. Hes deaf and records his videos while teaching his students. He should have a playlist of all his lessons in order. Hes my favorite person to learn from lol
When I went to high-school we had a large deaf school near us, and one of the courses our school offered was sign language, I don't know that it's offered anymore, but the local deaf school still provides free courses for people that want to learn.
You can find plenty of signs by simply entering the word you want to learn and adding "sign language" to it. I'd say start with a list of common words you want to know.
As with any language that is secondary to your own, start with a list of words you use every day (Nouns), throw in a few adjectives, and learn the alphabet. Then practice forming sentences.
ASL isn't like verbal communication, or even like writing, you'll find it's more like shorthand text messaging. They're not verbos, like how I'm writing this.
After that, the biggest challenge will be to learn how to interpret. I had several friends growing up that had deaf parents, so I had plenty of opportunities to practice with them, but like any skill, use it or lose it. There's no substitution for genuine interactions with deaf people.
-Take asl classes run by deaf teachers.
-ASL CONNECT (free) it’s an online certificate program by Gallaudet University
- the asl app (Instagram)
-ASL THAT (UA-cam)
-signed with heart (Instagram
-Handspeak website
- TRUE + WAY ASL website
-sign language center
-Asl inside
- asl sign bank
And there’s more!! Enjoy and have fun learning!🎉
One teacher told my cousin sighn Wasnt. A real language
I don't get why it's so hard to read an order off his cell and write it down. They make it more difficult than it is.🙁And the dude he said he was faking it?! WTF?! Why would someone do that? 😡😯
I would like to know if other people complained since he wouldn't.
I’m sure there are others!
15:34 and then you compare it to the other 3 videos, especially Starbucks
(Robber? I've n...robber?? Who...what?)
19:20 I've never had a food service/retail job but the guilt is making me cry again I feel so
I'm sorry you guys. I'm sorry
you guys, what hell you think doing here in driver order restaurant mm-mm ??? i ask you question want to know that. and i'm waiting for your answer.
Wow the subtitles also translates sign language?
It's Ryan
And Ellen
I think the couple didn’t go inside and confront them because they knew it was all on video,and knew it would go viral. It did, and McDs caught a lot of shit for it.
A year later they did a follow-up video. They went back to that same McDonalds drive thru and had a much better experience. The video worked.
The restaurant may have been pranked before, but as a hearing person I can tell you by that manager’s tone, he was just flat out an asshole. Proof in that their first order got thrown out.
The guy who came to their car, whom they pixelated to protect his identity, by saying they were asked to drive around “for a bad reason” he was trying to let them know as best he could, without risking his job, that he thought what the manager did was wrong. And the guy came right out and told first order got thrown away. if he wasn’t siding with them, I think he would have made up some lie.
Your point about hearing people faking deafness hurting the deaf community is a point well made. It’s like entitled assholes who put fake service dog vests in their pets. The pet isn’t trained, acts like a pet, and it gives real service dogs a bad name. One sure fire way to spot a fake, is that a real service dog will not react to other dogs. My friend’s service dog got lunged at by a fake service dog in a grocery store and still stayed calm.
It not Alex his name is Ryan
They live in California
It confuses me that you get so mad when they keep talking because you are deaf. Some deaf people can read the lips and they find it helpful if you talk while looking at them, trying to gesticulate or whatever way you can communicate. As a hearing person, I would find it difficult NOT to speak. Is it wrong? No offence, I'm willing to learn.
It's not even a matter of weather or not they can understand him, he typed out his order on his phone, he explained his situation by typing it on the phone, this should have NEVER happened !
Ryan did his due diligence(more than he should have in my opinion!) to be as accommodating to the employees to facilitate communication.. those people are just fucking stupid ! end of story !
Every time I see their video, it pisses me off that someone could treat another human being like that. What purpose would it serve to have Ryan come in to order his food ? What possible fucking reason would there be to not take his order at the drive through window. There was a clear enough line of communication at the drive through window for Ryan to make his order and have his order fulfilled ! All you have to do is give him a thumbs up, a nod, anything to signify that you got his order and understood it. How does such a simple concept escape people ? !
But why do you keep calling them Alex and Ellen, when I think their names are Ryan and Emily? 😂😂😂
Edit:
Well, her name IS Ellen, so at least one name was right. But I still don't know where they got the "Alex" from, though. 🤔
We struggled for finding their right name since we saw someone else mentioned Alex.
We’re humans and makes mistake! Thank you for mentioning their correct names! 👌🏽
California that's area
lol america
I agree the guy needs to stand up more for himself.
I'm bit confused, so why can't you speak to deaf person ? I tought that some deaf people can lip read is that corect or am I wrong ? Is it rude to speak to deaf person ?
I dont want to hurt anybody I just want to make sure to not make a mistake or unwillingly make somebody feel bad .
I'm hearing and responding so it's not the same but I don't see any responses yet. Speaking is for hearing, so they can't really understand. Even for the people that do "read lips", they don't get everything. It is exhausting and relies heavily on context and hope that the lighting is perfect, they're talking normally, not covering their mouth, and are looking at the person they are talking to. Their language is American Sign Language, so that's what is used. They can usually communicate just fine through writing and gestures. See what works for them and go with it. Don't be afraid. They're still human and capable of so much. They just can't hear how you can. In this case, he made it clear he could not hear them and would prefer them to write to him but they refused and continued to talk. THAT was rude, along with how they continued to react and ignore his needs. You're awesome for asking and wanting to be better.
Also, they made good points in the video. For examples, how you wouldn't continue to speak English with someone that didn't speak English and just refuse to work with them. It's not right.
@@lenastripp1407 Greetings from Taiwan. Native English speakers who are long-term residents (ex-pats) very often only know a few phrases (with a horrible accent) and refuse to learn Chinese. Their gfs/wives are their personal interpreters when they're out and about together. Otherwise, the native speaker just continues to speak in English (and maybe gesture). I've also seen native speakers speak louder to people who don't understand English. If that worked, "Louder" would be a language.
All schools should teach sign language and it should be considered a national language next to english. Just my opinion. Ehank'ehan ( the old days) "indian" sign was a part of learning your own language as every tribe spoke different languages.
The word that I don't like what hearing said u fake make me so upset and really mad 😒😠
Right! The agony!
Well, I somewhat disagree with a point about "why you'd still talk if you know that you're talking with a deaf person". Surely you know better guys, as I'm not deaf, but I had a few interactions and I know that some deaf people can leap-read, so actually clearly pronouncing simple keywords keeping an eye contact with clear articulation does help sometimes (at least that worked in my cases).
Sure, one still should be looking for alternative ways of communication, but I'd not say that it's totally as universally bad idea as you're saying here.