My HP Chromebook had the same problems, black screen, no power light, dead. I took it to a local computer repair place. They diagnosed, motherboard needs to be replaced, they quote me a $300.00 to $500.00 repair. I came back home, saw this video. I opened my device, did the same think. Power came back, my Chromebook is working just fine. Thank you so much !!!!!!
I have just finished resetting my wife's chromebook x360 14b-cb0013dx. I watched your video. I am not computer savy but I finally got the case opened and found the battery plug in to the board. Pulled it. waited. pushed it back in. The power switch on side worked. orange led on. screen came up. Thank you.
I need to add that I first disconnected the B&o speakers thinking they were battery leads , then my auto side said they did not meet color coding for power. I am an idiot at times. They were fascinating little structures to eyeball. The batt leads were under black material . thanks again.
And I just realized something. I've been working at a school district since 2017. I saw one of your videos in 2015-6 when I was looking for a new job, and liked the thought of working in a school district, so I guess you're partially responsible. It's been a crazy, stressful year, but I still love my work. And I definitely identify with the sanitizing.... even before Corona times... I like UA-cam because it's just regular people making videos for other regular people, and whether they realize it or not, they have an effect.
Thank you 🙏🏾 so much because that’s exactly what mines was doing and after following your instructions mines is now back up and running I can’t thank you enough
My school laptop is a little same its HP laptop and idk what happened turned off and showed black screen and the power is full and doesnt drain out. I took off the screws but I don't know what to do to fix it please help me I need an reply although you have made this video 3 years ago.
the "optional upgrade for a fingerprint reader or something" is for a secondary camera to use when you flip the screen around in tablet mode (for devices that support that). My high school gives out hp probook x360 11 g1 ee Windows 10 laptops to us to do school work on and stuff and we have it lol
Your office is a lot neater than mine. We have a few dozen Chromebooks and they seem neat. G Suite has some way to go before we can fully use it in place of our current Microsoft ecosystem.
What about doing a keyboard "hard reset?" Press esc+refresh+power (refresh key is circle with arrow). Press esc+refresh then tap the powerbutton. Try this combo two times in a row then power on.
Awesome instructional video! Simple, straigh forward, and exactly what was needed. I had purchased two 2021 versions of the HP 14 X360 Chromebooks for my kids to use for school purposes. 1 of these Chromebooks would not power up a day ago, and this video still applies to the 2021 model. Quick fix, and saved me some $$. Thank you!
That new office (From the last video you did from work) looks nice and cozy! Its small yet has everything you need! Its got soft carpet opposed to the horrible hard floor.
Do you know what it means when my screen just blinks from black to like a off screen. I tried this and it didn't do the trick. I appreciate any advice.
Brandon, what do you think of the quality differences between various Chromebook brands? My own experience is that Lenovo's Thinkpad series is quite good, HP and Acer are much worse qualitywise.
Chromebooks are often outsourced to other companies like HF Bitland and not built in-house like the Thinkpad and Yoga, so quality-wise, they’re all very similar.
Chromebooks suck... You have any idea what might be causing a constant bootloop that occasionally boots to recovery? I'm trying to get an x360 11-ae051wm running again. I pulled the battery to get it back to the bootloop since after a while it didn't even loop- just showed the charging light.
We are using what we have; I’ve stopped buying parts for them. The N21’s drop-dead date was supposed to be this year, but Google extended it another year due to device shortages in schools resulting from the pandemic. Basically, once Google drops support for it, it will no longer recieve updates (but should still function).
What should I search for. Is it just called a production line screwdriver? Sound like the world's smallest impact driver. I assume that's a clutch to prevent stripping that I'm hearing.
@@bbishoppcm thanks, I've been experimenting with a lot of screwdrivers lately. This paired with the ceiling cable management makes me very curious. The battery powered options I have attempted to integrate into my workbench have left me wanting.
I have the same chromebook in silver, brand new device....keeps restarting and powering off. I have did a factory reset and complete reboot still no help
hey brother i got a chromebook 14c-ca0053dx blinking white light, tried all the resets and unplugged and reinserted battery and without batt and still same issue? can this model turn on without battery?
@@jesuscardenas732 Don’t try his methods since it will only result in you losing the screws covers for your laptop? Unless you’re pretty good at it). Honestly my computer didn’t work for months and my dad finally haggled HP into fixing it. Which was a 4+ conversation that only happened becasue of a bunch of mistakes on HP’s end and my dad probably completely annoying them.
This unfortunately didn't work for mine, but that little circle on the bottom left of the keyboard is for a camera upgrade. Mine has it so when it's in tablet mode you can take pictures.
Any chance you have a video that shows what to do when the chromebook is recognizing the power cord (light on) but when you open it the ChromeOS shows up then powers off right away? 😅
I tried this and nothing I have a HP x360 Touchscreen 14". Just one day it went black.. I thought it may have been the charger, I ordered a brand new one. And still. Not powering up, No indicator light. I imagine it went totally dead waiting on the new charger. How long does it take to fully charge up? And If it does not should I take it in to a shop? I have only had it sense Dec. 2020. ""7 months"" Never been dropped or spilled on.
I would have contacted HP immediately after discovering a problem. You have a one year warranty, don’t be afraid to use it! (Also, it’s almost never the charger unless it’s physically damaged)
I have a chromebook Hp x360, and it doesn't charge, but when i diaconect the battery and then reconect it, it charge as good as new, but then to charge it, i need to repeat the same process.
I have this model but the back does not look at all like the one in the video. So I am really afraid to try to take off the back (I am a teacher, not a tech)
I bought the Hakko from Tequipment.net, and the Quick Hot Air station from Digikey. I don't buy these from Amazon or eBay as the risk of ending up with a counterfeit tool is too great.
My obnoxious opinion of HP products has always been that they are cheap un-reliable junk. I remember at my last IT job, we supported a fleet of about a few hundred (at the time) HP Chromebook 14 G4 and G5 units. They had the same issue as well. Flimsy. Interestingly, the issue was resolved by CTRL + Refresh + Power. I don't remember the exact key combination, but it was something like that. I would stick with Dell products or Lenovo ThinkPads.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
My HP Chromebook had the same problems, black screen, no power light, dead.
I took it to a local computer repair place. They diagnosed, motherboard needs to be replaced, they quote me a $300.00 to $500.00 repair.
I came back home, saw this video.
I opened my device, did the same think. Power came back, my Chromebook is working just fine.
Thank you so much !!!!!!
I have just finished resetting my wife's chromebook x360 14b-cb0013dx. I watched your video. I am not computer savy but I finally got the case opened and found the battery plug in to the board. Pulled it. waited. pushed it back in. The power switch on side worked. orange led on. screen came up. Thank you.
I need to add that I first disconnected the B&o speakers thinking they were battery leads , then my auto side said they did not meet color coding for power. I am an idiot at times. They were fascinating little structures to eyeball. The batt leads were under black material . thanks again.
And I just realized something. I've been working at a school district since 2017. I saw one of your videos in 2015-6 when I was looking for a new job, and liked the thought of working in a school district, so I guess you're partially responsible. It's been a crazy, stressful year, but I still love my work. And I definitely identify with the sanitizing.... even before Corona times...
I like UA-cam because it's just regular people making videos for other regular people, and whether they realize it or not, they have an effect.
Yes. I recently purchased one of these non-working from a pawn for cheap, and it was a pretty easy fix. Was able to rehome it pretty quickly.
This video was so helpful should be moved to the top of the list when searching on UA-cam, thank you!
Thank you 🙏🏾 so much because that’s exactly what mines was doing and after following your instructions mines is now back up and running I can’t thank you enough
My school laptop is a little same its HP laptop and idk what happened turned off and showed black screen and the power is full and doesnt drain out. I took off the screws but I don't know what to do to fix it please help me I need an reply although you have made this video 3 years ago.
the "optional upgrade for a fingerprint reader or something" is for a secondary camera to use when you flip the screen around in tablet mode (for devices that support that). My high school gives out hp probook x360 11 g1 ee Windows 10 laptops to us to do school work on and stuff and we have it lol
Thanks! Now I know!
Your office is a lot neater than mine. We have a few dozen Chromebooks and they seem neat. G Suite has some way to go before we can fully use it in place of our current Microsoft ecosystem.
7:30 I believe that's for an additional camera, as i can see smaller holes for a microphone and camera power indicator.
Very possibly, hadn’t thought of that! We call that a “world-facing camera.” Good catch!!
What about doing a keyboard "hard reset?" Press esc+refresh+power (refresh key is circle with arrow). Press esc+refresh then tap the powerbutton. Try this combo two times in a row then power on.
Didnt work for me
@@bbishoppcm Thanks for the reply. It worked on an HP G3, HP G5 and Lenovo 300e. I'm guessing that it doesn't work on every model.
Awesome instructional video! Simple, straigh forward, and exactly what was needed. I had purchased two 2021 versions of the HP 14 X360 Chromebooks for my kids to use for school purposes. 1 of these Chromebooks would not power up a day ago, and this video still applies to the 2021 model. Quick fix, and saved me some $$. Thank you!
Where did you find the problem? I am working on a 2019 model
That new office (From the last video you did from work) looks nice and cozy! Its small yet has everything you need! Its got soft carpet opposed to the horrible hard floor.
Wow…thank you! I went for it and opened it up the way you explained and I did get it working! Very helpful!
Do you know what it means when my screen just blinks from black to like a off screen. I tried this and it didn't do the trick. I appreciate any advice.
Almost always a loose cable either on the logic board or where it plugs into the panel itself
This was an amazing video. You just saved me a whole lot of time! Thank you sir
And money
Is there any way to do this without disconnecting the keyboard??? Pls
No, you're more likely to damage the cable. Just disconnect the cable, it's a simple locking bar type flex cable connector.
THIS is why I come to YT! Man what amazing video with a ton of valuable information! Ty!!!
Brandon, what do you think of the quality differences between various Chromebook brands? My own experience is that Lenovo's Thinkpad series is quite good, HP and Acer are much worse qualitywise.
Chromebooks are often outsourced to other companies like HF Bitland and not built in-house like the Thinkpad and Yoga, so quality-wise, they’re all very similar.
@@bbishoppcm even Thinkpad branded Chromebooks? Ihave those at work.
Chromebooks suck...
You have any idea what might be causing a constant bootloop that occasionally boots to recovery? I'm trying to get an x360 11-ae051wm running again. I pulled the battery to get it back to the bootloop since after a while it didn't even loop- just showed the charging light.
My sister has this issue and I did exactly what you did but it still don't turn
Do you guys still purchase the N21’s or are you just using and repairing what’s left?
We are using what we have; I’ve stopped buying parts for them. The N21’s drop-dead date was supposed to be this year, but Google extended it another year due to device shortages in schools resulting from the pandemic. Basically, once Google drops support for it, it will no longer recieve updates (but should still function).
How about Dell Chromebooks do any of those ever come through your office?
What should I search for. Is it just called a production line screwdriver? Sound like the world's smallest impact driver. I assume that's a clutch to prevent stripping that I'm hearing.
It’s a production screwdriver and tool balancer. The screwdriver has a built-in adjustable clutch.
@@bbishoppcm thanks, I've been experimenting with a lot of screwdrivers lately. This paired with the ceiling cable management makes me very curious.
The battery powered options I have attempted to integrate into my workbench have left me wanting.
I have the same chromebook in silver, brand new device....keeps restarting and powering off. I have did a factory reset and complete reboot still no help
chromebooks i have dealt with usually have a reset button in one of the vents.
Some Acers had them, but none of the others I’ve worked on do.
hey brother i got a chromebook 14c-ca0053dx blinking white light, tried all the resets and unplugged and reinserted battery and without batt and still same issue? can this model turn on without battery?
What if there is an undocumented mac-style key combo for reset?
Would this work on a hp pavilion 11m-ap0013dx
Dunno... try it?
@@bbishoppcm I just might. There’s nothing more than your computer quitting on you during the school year.
@@froggaety shits happening to me rn it sucks man
@@jesuscardenas732 Don’t try his methods since it will only result in you losing the screws covers for your laptop? Unless you’re pretty good at it).
Honestly my computer didn’t work for months and my dad finally haggled HP into fixing it. Which was a 4+ conversation that only happened becasue of a bunch of mistakes on HP’s end and my dad probably completely annoying them.
My advice, just bite the bullet and take it to the repair service/ get a new computer.
This unfortunately didn't work for mine, but that little circle on the bottom left of the keyboard is for a camera upgrade. Mine has it so when it's in tablet mode you can take pictures.
Any chance you have a video that shows what to do when the chromebook is recognizing the power cord (light on) but when you open it the ChromeOS shows up then powers off right away? 😅
This happened to my school laptop and the district wants to charge me 3x
If they’re charging you for this more than likely they found another issue such as liquid damage.
@@bhud98 nah my school is just rats
I’m pretty sure my school Chromebook has this problem but I can’t take it apart because if on the small chance I make a mistake I have to pay for it
I tried this and nothing I have a HP x360 Touchscreen 14". Just one day it went black.. I thought it may have been the charger, I ordered a brand new one. And still. Not powering up, No indicator light. I imagine it went totally dead waiting on the new charger. How long does it take to fully charge up? And If it does not should I take it in to a shop? I have only had it sense Dec. 2020. ""7 months"" Never been dropped or spilled on.
I would have contacted HP immediately after discovering a problem. You have a one year warranty, don’t be afraid to use it! (Also, it’s almost never the charger unless it’s physically damaged)
The Lenovo Yogas have the same problem. Super anoying.
I have a chromebook Hp x360, and it doesn't charge, but when i diaconect the battery and then reconect it, it charge as good as new, but then to charge it, i need to repeat the same process.
What do I do if this didnt work for mine?
Buy a new chromebook
Unless you can find a schematic for the logic board and have fairly advanced troubleshooting skills and are handy with a hot air SMD rework station…
I have the HP Chromebook x360 and mines doesn’t have the groove around the keyboard it only opens from the back. Tried this and nothing worked.
I have this model but the back does not look at all like the one in the video. So I am really afraid to try to take off the back (I am a teacher, not a tech)
Mines is on but it’s just a black screen
ware did you buy your hakko
I bought the Hakko from Tequipment.net, and the Quick Hot Air station from Digikey. I don't buy these from Amazon or eBay as the risk of ending up with a counterfeit tool is too great.
Awesome… it work… you should mention to peel that tape in the connector otherwise thanks great video
What do you do if this doesn’t work
My obnoxious opinion of HP products has always been that they are cheap un-reliable junk. I remember at my last IT job, we supported a fleet of about a few hundred (at the time) HP Chromebook 14 G4 and G5 units. They had the same issue as well. Flimsy. Interestingly, the issue was resolved by CTRL + Refresh + Power. I don't remember the exact key combination, but it was something like that.
I would stick with Dell products or Lenovo ThinkPads.
Don't know about Chromebooks, but we've had both reliable and unreliable hp laptops our selves or family members
Chromebook Acer how to reset laptop
Brilliant, thank you.
Where are you located??
I don’t work on consumer equipment… but I am in the northeast US
I love the retro Windows wallpaper 👍
Mine doesn't have any screws on the back??
it does, just remove the rubber bands that come glued at the base, it is easy to remove them.
Lifesaver. Thank you
If this video wasn't here I would still have a black screen thanks;)
Its a camera
It worked, thanks
It's not working on my hp chromebook nothing happen
If it still doesn't work, you will need to file a warranty claim - if it's out of warranty, I'm afraid you're SOL.
Didn't woek for me either, gonna buy a new battery and hope that works.
@@jennifercalderon3626 did new battery work?
@@jennifercalderon3626 Did it work with a new battery?
@@bbishoppcm if the warranty has expired do you think a new battery might work?
Si funciona. Aprobado.. It works. Passed.
No need to remove battery press refresh button for 3 seconds while still holding refresh button tap power button 1 second and release all buttons
That doesn't work with the model he was showing. I have several of these and the video didn't help me fix any of the 10 that have this issue.
U probably won't get many sent to fix now that u teach us how to do it yourself 🤣 good look LoL.)
Good information terrible camera work poor angles can’t see what your doing 🤷🏾♂️🤷🏾♂️🤷🏾♂️
Hp Chromebooks suck hairy toes! Im sick of them 🥵
Mine didn't work its blinking red