I’m not defending Lazy Days, but good luck finding good service from any dealer anywhere right now. Service departments are completely overwhelmed by sales. New techs are not coming in to the industry. We had our coach in a local dealer for some minor work on roof sealant that I simply didn’t have time to do. They ad it for 6 weeks and it never even made it into the service bay. And that was with an appointment! Most dealers now are scheduling service appointments weeks to months out even for new coaches. And just about nobody is doing work on units not purchased from them. RV sales have been booming. 2017 was the biggest sales year ever for RVs. The industry is cranking out sub-par quality to keep up with demand and shops are doing warranty work non-stop to fix shoddy builds. Those that just need normal service suffer. It isn’t just Lazy Days. Good luck finding any service department any different or better right not.
I wish I had seen your video sooner. We purchased a class A DP from Lazy Guys this summer. They wine and dine to make the sale but afterwards have terrible service. 1. They quoted one price for the extended warranty and charged a higher price. I called them on this later and to their credit they did refund the difference. 2. The finance guy seemed very disappointed that we were paying cash. Though we explicitly stated we did NOT want a loan, he went ahead and ran credit checks and filed a loan application sharing our personal information with financial institutions! 3. They failed to send me the coach title in timely manner resulting in a hefty penalty from my state. They only sent it after persistent prodding on my part. It arrived one business day before the deadline. I work out of town and could not get to the tag office in time. They deny any culpability. Never again!
I recently stopped at Lazy Days Tampa, Our friends 2016 Entegra Cornerstone was giving them some issues with the drivers side sliders. So they called Entegra and they were told goto this dealership and everything would be taken care of. We followed in our 2017 Featherlite triple slider because I needed some fresh water filters, wanted new patio chairs, patio mats , and a few other odds and ends for daily maintenance of my rig. I couldn't believe their attitude, let alone the amount of people waiting around and complaining about the staff's excuses and run around they were getting. This is the best part... I was asked to move my rig to the back of the parking lot because it was a Prevost/Featherlite and they didn't have anything near that price range and they didn't want to deter customers to a brand they couldn't sell. Now mind you I had about $1450-1600 worth of parts, accessories, chairs, patio mats, fresh water hose extension, filters, wheel covers, etc etc in my cart. I asked the young lady if she was serious or joking she said " I'm not joking " I looked at my friends, then looked at her and said " well you can enjoy putting all of this back on the shelves you've just lost $2000 revenue I'll go somewhere else and buy all of this stuff I need, also be sure to let your manager know you just f'd up a large sale in this department. Our friends told her to get their keys to their rig and would be leaving as well. We walked out as we were checking their rig to make sure they didn't do anything to it, a older gentlemen came up to us asking why were both were leaving so soon without service. We explained to them how we were treated and told them that they need to clean house, hire new staff , train that new staff in customer service or close their doors. We both put a complaint in to Lazy days website , to which we have not heard anything from them, now 3 weeks later. Our friends got service at another dealership after speaking to Entegra again. They went to Indoor RV center in Atlanta, GA, they said it was night and day the customer service and attention to detail. They said they waited no more than an hour before their rig was moving into the shop for service and was out in just under 5 hours with all 9 of their concerns addressed, repaired or replaced under warranty. I have a Featherlite and I love it , 6700 miles on it in 13 months and ZERO issues with it. I had 1 software update to the automated master control system for the lighting, HVAC,security , call home, and infotainment systems since I purchased it a little over year ago. I also questioned about some clicking noises I was hearing when retracting the bedroom slider when I was 800 miles from their HQ in VA. I took it to a Prevost/Volvo truck factory service center in Omaha, NE, they couldn't figure out what was going on and called Prevost and then Featherlite before I did as to what the next steps would be. The end of the 2nd day they had it, I was told, They (Prevost) was going put someone on a plane from Canada and flew him to me while I was visiting Omaha, NE. He checked and worked on my rig, then checked out the other 2 sliders to make sure they were operating as designed by Prevost, then checked out the rest of the rig while he was there. I asked since it was a year old and 5700 miles on it should I have the engine and generator engine oil changed a 2nd time ( I did it at 6mths as a peace of mind just incase since it takes them 7 months to build it) ? and I quote " We already did that for you, we also changed the fuel filters in both, as well as the transmission/gearbox fluid and filters, I thought it would be another $700-1000 basic service bill... was taken care of for having to wait 2 extra days to have the Prevost/Volvo rep fly there , and a day to work on it. I was staying with my friends so no need to pick up hotels, food etc. I did ask about the air filters they said they were dirty but not in the danger zone to be replaced yet. I asked them to just go ahead get me them and I'd replace them I would pay for them, and so while I was paying for the air filters , the service manager had a tech run out and swap them out for me , and reset the computer to let it know it had new air filters. I was 150% impressed and happy I spent the extra on the commercial class coach, I asked them where the nearest truck wash was, they gave me a discount coupon and directions to it, and gave me directions to Cabbalas and other RV store in Omaha to get the other stuff I was looking for after I told them about the experience I had at Tampa Lazy Days. Now that is customer service!
This is absolutely amazing but not surprising. Why aren't this companies out of business already? Our last video about lazydays had just under 30,000 views within 10 days (before they managed to take it down) and all but 4 comments were along the same lines as your account. I managed to re post the same video but with a few changes which has again attracted a barrage of negative comments about their attitude and service. They people should not be in business and any responsible manufacture shouldn't allow them to service on their behalf but we both know that there isn't a responsible manufacture out there, they are all bloody greedy and all the time LD are ordering coaches they will keep supplying them. They wouldn't last 5 months if this was Europe. NIRVC have got it right but sadly they are few and far between. I thank you for writing such a detailed account and I will get this as much coverage as I can in the attempt to deter other from going there.
Glen, I agree completely! These motor coach companies have an opportunity to change the industry and get more people on the road, yet they are providing service and care of a state run facility. The manufactures need to start doing surprise and undercover inspections of their dealers and partners, and start controlling how their brands are being represented. Jayco/Entegra should be ashamed & embarrassed as to how our friends were treated. Lazy Days should be put on notice that they change theirs or lose a brand to sell & service. I almost purchased a Cornerstone myself,I liked the designs, features etc, but they were lacking a lot of 21st century electronics.I then went to the Tampa RV show and saw the Featherlite and was sold on the spot. Newell is nice, but when you got under the skin the term " wheres the beef? " came to mind quickly. I'm all about the latest and greatest gadgets and remote control, Featherlite and Marathon were the only 2 I could remote control, view cameras from remote, turn on HVAC, generator, shut blinds, builtin wifi & cellular extenders etc etc etc all from my phone or tablet. Their warranty & service network at Volvo truck dealers was another reason why I went with the Featherlite/Prevost as well. Newell doesn't have a network, they have a credit card to pay RV shops, you are nearby, And Jayco/Entergra has a network of questionable dealership franchises. I vote Indoor RV center needs to expand throughout the country , and blow Lazy days off the road with customer service , reliable quick post-sales service and respect of their clients. It was obvious to me that Lazy days hired anyone they could get and told these new people to do their best without training or how to treat customers paying their salaries/paychecks . I've been back on the road for 2 weeks now and heading to New England slowly and have zero issues with my rig since it's been serviced. Prevost has even called me twice to ask how things are going with the rig and sliders. I can't promote them enough! Completely 150% impressed and have asked them to put together a extended maintenance and warranty package for after the 2 year coverage.
Thank you for sharing your experience with us. We did buy from Lazy Days a class A 35ft and are quite content. We have made some improvement on the coach which we knew we would have to do. However, we are looking down the road to acquire a different coach. Any suggestions?
That steering box incident alone is reason enough to NEVER go to Lazy Days for any reason. Even a novice mechanic should know that a Properly Torqued nut and bolt should result in 1 1/2 bolt threads being exposed beyond the end of the nut. This is proper mechanics 101. What they have done shows either ignorance or, worse, a total lack of concern for the customer.
This should have been reported to the safety board or the ministry of transportation, this puts you in a very dangerous situation if that bolt would have fallen out when your driving on the highway.
That’s completely negligent and even criminal in nature. Even aircraft specs call for a minimum of 2 exposed threads on an approved, properly-torqued fastener.
I experienced the same hell there. They lie to you left and right. And I bought mine there!!! 5 and 1/2 months they had mine. I took it to my manufacturer and they did in 3.5 days what Lazydays could NOT do in 5.5 months!!! Lazydays offered me a few hundred dollars to keep my mouth shut. I told them to stick the money where the sun don't shine. I have talked a number of people out of buying from Lazydays. Keep this video up!
I will not go their of all the horror stories i herd so far. plus my own story will spook you while you laugh tour but off. LAZYDAYS IS A COMPLETE FAILURE... from Sales to Service. as far as service i will only purchase it if i know I can slways go to the mnfctr for service.
I guess even high end RV's like yours have problems . Good luck with that dealer . What makes people work there ? I guess most of the jobs are low skilled entry level jobs . I'm sure most of the repair people are on the job trained .
I have owned a Entegra Cornerstone for a couple years now (purchased new) and have also learned the hard way to take chassis repair issues to the Spartan campus only. They are great folks, and they will do it right. I also suggest paying the $100 to have a full chassis inspection done while there--especially if you are still within the 3 year warranty. During my last trip to Spartan they found a leaky axle seal and bad weld on the coolant purge tank and replaced both. If your coach wonders a lane a bit, I suggest letting them do an alignment...it made a night and day difference for my coach. And yes, we once got trapped by the Lazy Days sales team and like never escaped. We eventually purchased our Cornerstone at Inside RV Sales in Atlanta for 10's of thousands cheaper than what Lazy Days was offering.
Incredible! Thanks you for WARNING US! You are always helping us ( as in RVer's ) to have a better more enjoyable experience. I can only hope this video will have an impact on the way they conduct their service. Maybe together we can make a difference. Thanks for sharing this again. Wishing you and lovely Julia safe and happy travels.
I have become very discouraged with them at this point. Lazydays said they check ALL coaches before putting them up for sale when they come in. Clearly our "slipped through the cracks" . Today is day 10 that they have had it. And though we are surprised at the price we paid - we think we literally stole it - the service department has more than let us down. They advertised the older coach on several web sites as well as their own for a reasonable price. Well when we sat it we fell in love (note we love older coached since they usually have all the kinks worked out of them ) We currently have a Class A that is in for service at another dealer and we were to leave this Monday on a 6 week vacation and our current coach is old enough that getting parts is a bit of a problem but that is all that is holding it up. So we chose to buy a 2nd class A to go on vacation with knowing we could always sell it when we get home and get our money back. Lazydays showed us several coached in our price rang that we wanted to pay for (cash deal) and when they did show us the one advertised we loved it. BUT it would not start! So we took a chance on it anyway. Having owned several class A's over the years I took a guess it was the batteries. which it did turn out to be. We were to pick it up in 2 days after they had replaced the batteries and prepared the coach. No problem....yea right. We got a call from our salesman who told us there was some bad news and good news. Bad news was that they decided to replace the brakes and it would be 2 extra days (kind of funny that a coach with 45,000 miles needed brakes but who was I to argue?) and that the horn does not work and it had to be fixed. What do I care I live in Florida no one uses a horn just a finger. well the 2 days came and went and then 2 more came and went. Now we are stating to get worried finally after getting a hold of our salesman (not his fault his wife is over due and they keep going to the hospital in false labor - hey we had 5 daughters we understand) we find that they decided to now replace the rotors on all axles and parts are on order AGAIN. Long story short we are 10 days out today and still no coach. We were to leave at 6 a.m. in the morning tomorrow for an 7,895 mile around the country trip in 5 weeks and my 50 year class reunion. WE have not even received the new coach let alone packed it or serviced it in anyway (oil change, fuel, propane, water, battery check and/or replacement, generator service and so on) for our own piece of mind. I agree with you that they have promised the world and done right by us in the sales and fiance department but their service department has really dropped the ball big time. I have cancer and this was to be the bucket list of my life since time is short and I am dying everyday. I wanted to see the last of my family before I go. Your advice is correct go somewhere else for service
When you see that many service bays, and they're all full?? It really tells you something about some of these Motor homes quality, to see them there instead of going down the road.
Good point, If these RV's are as good as the manufactures say why are they always in a shop somewhere. Also most of these vehicles do such small milage they aren't even 'run in" (not sure if that's the same word in the US.)
The problem today is that they're pumping out these RVs by the 1000s, there's a lot of baby boomer money out there, parents are leaving vast fortunes to their kids, and the kids are spending it, so, the RV industries philosophy is build it today, sell it tomorrow, and we'll deal with all the problems later on down the road, we already have their money, they can wait for service, and if they don't like it, well it's just too bad.
That's bang on the money. But these companies are convinced that they are doing are great job, they so donlt listen to what their customers are saying.....
@Dill Rogerz ... Broken in??? The problem with most RV''s built here is "I just got this coach a few months ago, and it's already broken...." And most of the time, it doesn't take a few months; it's a few minutes. They're putting together crap units built out of crap components by people who don't know crap about proper assembly technique. And the real problem is, if you complain, their attitude is, "hey, there's a dozen more customers right behind you. You're on your own."
Quick question: The nut you show that isn't on a long enough bolt holding your steering box doesn't look like it's seen a wrench in quite a while and it's rusty. Was this an original nut or did Lazy Days put it on? You would think they would uses a new bolt and nut. Curious, Cheers Gary
The bolt actually looks new, I think they probably dropped the proper nut and couldn't be bothered to look for it, so just found an old one on the bench. 1/10 for effort
I am so regret because I didn’t research before about this place before. Lazy days is the worst place in the US to make a deal. After tou have your product delivered they NEVER more answer you phone call.
Really appreciate the review. Very helpful. Thing is Lazydays Does Read watch these videos and reads the comments...but do they change? I read about the high turnover of the employees...no real leaders, no direction, over worked, lied to by other employees/management. No wonder service to us is bad...they don't even treat the employees well.
We bought a used 2014 coach from Lazydays on Feb 10, 2018. We had issues since the day we bought it. They kept putting us off, promising it will be taken care of before we left to go back home to WV. I got fed up and saw the service manager and he promised us the world. Yeah right, we ended up taking it home and between emails service calls to our local dealer, it never got done. I finally wrote a letter to the CEO of Lazydays and it is now being fixed. From Feb to June.
Curious to know how your EEZ RV TPMS system is working for you. I have a Winnebago 42qd and bought my TPMS 10 in September of '15. I've always had occasional issues with a sensor or 2 not registering on the monitor. A couple of months ago upon taking the coach out of storage for my first outing of the season I noticed that only ONE (out of 10) of the sensors was functioning properly. Thinking that perhaps all the batteries had coincidentally died at the same time, I ordered a bunch of batteries online. When they arrived I began the process of removing the covers to replace the batteries and discovered that virtually all of the seals had failed and there was water and rust inside each unit. There is supposed to be a 36 month warranty on the system and I am about to place a call to the manufacturer. Not sure if they've redesigned the sending units since I purchased mine... but there sure seems to be a problem with these things.
I've had a few small issues but nothing serious, I don't think that they are as accurate as they make out as the reading is quite a difference from the tire gauge I have. I tend to check and top up my tire (if necessary) every couple of weeks or before a big trip. I did have one sensor that I thought started leaking and they changed it there & then on the spot at one of the trade shows. It actually turned out to be the inner valve was loose and it was that which was causing a slight leak in air from the tire
Spent 6 years Rv -ing in new coaches and it was filled with anxiety and stress. The problem with motor homing - is the Motorhome itself. If you add up days lost, depreciation, bad experiences with service and poor campgrounds - you quickly realize what a foolish decision you’ve made.
SO TRUE!! As a full timer we find this all a Ross the country. We thought LD would be better since we got free hook ups. NO!! They did work we didn't want and wouldn't fix the problem. WTH. How does the industry get fixed? Probably won't until there is a class action law suit
We purchased a 06 Tiffin that need a few small things fixed. While they worked on the coach for several days we discovered an engine leak. While waiting to get in line for the engine mechanicals thay would take the coach and put it in line to be worked on for some other things that was not the list. Replace front window and seals etc. While doing this they broke a knuckle on the wipers under the fiberglass and could not find a replacement anywhere. I later found out that the workers were paid by the job and when new owners purchased Lazydays they began to pay workers by the hour (of the job they were working on) So they tried to keep your coach in a bay of some type to keep the workers in a section, windows, woodshop, tv stereo etc working all day. We had traded our coach in (and felt we had a fair deal in that aspect but it took three days of negotiation.) and it had re-sold in two days so we were left with out two dogs in the parking lot with a dog pen and two chairs every day except Sunday after they took the coach and put it in line for a day and never worked on it. It never went to the head of the line until I complained after two weeks to management. And again it took two additional weeks to get work done.
If we're making nominations, I'll add *Bankston RV of Huntsville AL.* Went to get the AC replaced under warranty and ended up having to recover the entire roof after a tree branch fell onto the trailer (many holes). They claimed I drove under something, but the damage was from the rear to the front and we found the tree (freshly cut) that branch came from. When they delivered the repaired trailer, they then hit a tree in our backyard (on video), damaging the new roof. To save money, they just slapped a large patch (with black putty on the tan roof) over that. To make matters worse, it rained much of the time they had the trailer (no effort to cover it), causing water damage inside.
I hope you got that steering issue sorted out before hitting the road! We bought our Grand Design TT at Lazydays Tucson. Our overall experience was about a 5/10... unenthusiastic sales, admin with an attitude and service was like pulling teeth. Our microwave died the first time we used it and took 5 weeks to get replaced under warranty. However, I hear that about MOST RV stealerships. Customer service ANYWHERE is a long lost forgotten art. It's the generation we now live in...sadly. Have fun and be safe!
Hi Ed, At this price point you shouldn't have to a) inspect it and b) have to rectify it your self. Would you expect to do this on a brand new Bentley ?
The prior owner of my coach was very particular about the coach but I have found work that he paid to have done that was not done correctly. I'm sure he wasn't aware of it, especially under the chassis. Just sad how the service places take advantage of people and how their workers don't correctly follow procedure. My wife gets very upset with me because I do almost all my own work, but the alternative is work done like shown in this video. Can you imagine if Glen hadn't looked or it was someone who didn't know better?
I think they work on the basis that everyone is as stupid as they are and won't look. An RV that is maintained by the owner will be the RV worth buying
I actually had a LazyDays salesman agree with me when I described their sales model as being one where they tell you anything to get the sale, basically playing up the glitzy interior, hoping you are the type to do little or no research, but on impulse and pay too much. He said he was speechless and added as how few customers actually get their sales approach. If you buy a new RV, the only service you can trust is available only at the factory. Buying from the closest dealer to the factory also eliminates the delivery cost and assures thatyou put on the first 1000 mile break in. Buying local assures local service bud if you are traveling, they still ask “did you buy it here”? So insist that you get to be part of the PDI. Do not accept only the usual 2 hour walk thru. Insist on an appointment waiting for you after camping in it 2-3 days to try everything. Failing that....go to the factory. LazyDays will tell you the cant be the low price guy because their overhead is too high. I was told their high overhead was for my benefit. What a laugh! They were only 15 percent off list and I bought from a reliable, highly rated dealer, for almost twice that discount and was assured the PDI and follow up adjustments werebe prompt and corr
And yet we, the consumers, continue to buy new RV’s. The industry doesn’t need anything but a financial wake up call. Don’t, do not, never ever, buy a new RV. You WILL BE disappointed and no dealer, no matter what they say before you buy, will be there when you need them, and you will. Look around and find a used RV where eitherbthe problems have been sorted or at least you’ll know what they are and won’t be paying top dollar for the privilege of getting them fixed.
Kudos for you doing this public service! Most customers would be too apprehensive. I am glad you did it. Need more people like you. Trail blazers. Hope word spreads.
I know this video is almost 3 years old, but, their service and sales people are the most unprofessional in the industry. It starts at the top though, speak with their sales manger and service manager and you will see what I'm refering to.
My folks last coach was a 42 Tiffan Allegro Bus that was purchased new here. My folks always made arrangements to take the coach from SC to Red Bay, AL for warranty work as the Tiffan service dept. at their factory was top notch. That said, I heard that Mr Bob's family sold out to Thor so I don't know what the ownership experience will be going forward....
hi had our saf-t-pluss installed in austell last thursday. drove in 20--25 mph winds yesterday in ky and oh,what a difference,like night and day. thanks
When it comes to service, the RV industry is really Fucked-up, and these RV's aren't cheap, some of them cost the price of a couple of nice homes, but, once the dealer cashes your check, he hopes to never see you again unless you're there to buy another overpriced RV
I live in Brandon,Fl very close to Lazy Days...I enjoy looking at the RV's at the lot beside the campground as there are no salesman to bother me..I get ideas and see models that may be next on my purchase but I would never buy one there or let alone service them! Especially the latter...Many coaches waiting to be serviced seem to be stored in that same lot..Now I know enough not to look in any rig with a tag on it or no sticker from LD...but how many others looking at that lot do not know this as they DO NOT always lock the coaches parked there for service..me and a friend found this out by accident by looking in one before we realized it was a service coach!! We felt bad of course and quickly left saying we sure feel bad for anyone leaving their "Home" if full timers, there for service..These will sit here weeks like this!! I have even seen coaches that had been on fire! Homeless people or vagrants from the nearby truck stop try to sneak in and sleep in them..Imagine how safe is your service RV being left open in a lot where anyone during normal hours can just walk in?? Now I would hate to not have this luxury to be able to browse without being bothered by a salesman but there should be some kind of security for those service coaches!! Lazy Days was once a great place..when it was owned by Don Wallace..he sold to a larger corp and that is when things went down..When Don Wallace sold he was missed...he treated the employees like family..Everyone loved it there..It is not that way now...
I'm sure they were great at one time, lets face it you don't get this big by being bad but things have clearly changes and service and customer satisfaction is way way down on the list. But the unknowing consumer see all the advertising and gets sucked in.
One thing to keep in mind about buying an RV is that the dealer pretty much just sells them and that there are a bunch of different manufacturer products that go into building one. The Chassis, drive train and the box (RV structure) it self are all different companies and offer different warantees. No RV dealership in their right mind will or can offer a specific warrantee to cover the complete unit, maybe Airstream will or does but, as far as I'am concerned, I wouldn't buy a "New" RV from any dealership, I'd contact a private owner who is selling one and a very good chance that owner has had it a few years and worked all the bugs out of it.
This is going be unpopular because I'm not choosing to "pile on" as many do. I think I can counter that I've had nothing but good experiences at Lazy Days. They've been courteous and personalized in our dealings from both service and sales. There are many good people there. This is not to say they aren't without faults as many of us have some. They are, like others have said, in the same position as many in the RV industry who live with the world as it exists. But yeah LD will have their share of problems. But I can't think of a dealer though that I haven't found problems at. Too often there are complaints about companies without the company being able to respond very effectively because, face it...how can you come across on here as positive when you are having to defend yourself. It just doesn't work well. There are a lot of satisfied customers I believe. Those many times are the so-called "silent majority" sometimes. I have no connection with LD other than as a customer. I do have my own company and I can sympathize that it's not easy. Just adding some needed balance....customers can be a challenge too.
Hi Bill Thank you for your contribution, sadly 6 positive comments out of over 600 negative ones (if you include the last video that they managed to take down) is hardly a balance. I would be surprised and amazed if there wasn't some LD customers out there that are happy as even I can't believe that they are really that bad, but based on the publics own experiences, they clearly are worst that I experienced.
Hi Glenn You come across as a nice fellow and you've had some interesting video, thanks. I realize you've had a bad experience with LD and that others have also. There are instances where those things occur and likewise there happen to be good experiences that people have. It's also true that bad experiences tend to be what people focus on and it's what creates news. Having said that there are under-covered good experiences and mine is one of those where I've had more than 3 years of good interactions with the LD folks. I can point out some bad interactions with others I've had. Drawing conclusions that are too broad in either case is problematic. That's a topic I see discussion on the IRV2 site a lot. There are lots of contributors on this and other topics and it's helpful to see everyones views. I'd encourage to keep a dialogue going on there. Keep up sending out what happens with your travels in the last year or two as you get around the states and let us know how you fare. I find it interesting what RV folks do and your experience here in the US seems to be pretty entertaining. Bill
stuck. Still waiting on a quick repair job. Lost track of time with them. Never have seen this type of poor service and lack of communication. Shame on me.
Not sure about that I think General RV is the worst! Everytime I took my motorhome in for warranty there would be customers crying in the waiting room, later as my one year warranty ran out, I saw why people were crying. By the way everything they repaired does not work again and the cosmetic repairs have all failed! The worst was the 12 volt plug on the dash didn't work, one month old charged me 74 bucks to put a fuse in it! I am a retired mechanic I think I could have handled it but I thought it was warranty!😡 I should have realized when I purchased it brand new they made me sign a paper that explained under no circumstance would the Lemon law be enforced after purchase! I thought that's weird!
My sister broke down the took her RV to that place they keep it for 6 day and still not fix i drove the tow truck form cincinnati to there to get the RV they did not woke on it but said she owe $&00.00 for the work they done. i then said show me the work .Like a said 6 day so then then say for keeping the RV at there store that a joke .WE then pull the RV out of the shop an took it back home .lazydays then call the police on us then then gave my sister a ticket and told her to go to court. AT the courtroom she told her side of the story then Lazydays told there side.but when the told the court that they did not work on the RV at all an still won't there money the court laugh at that .then they had to paid for the tow back to cincinnati an paid for my sister have to come back down there to go to court. Yes u r right 30 people are trying to get u to buy but 4 person are in the back fixing your RV. like u said never again
You got that right Camping World really sucks they really screwed me with all of the BS hidden charges after serving I will not even buy a roll of toilet paper from them
I'm guessing that they spent some time and effort trying to get the video removed. What I don't really understand is that if the service is as bad as portrayed (which on the face of things appears to be the case), why it would be so. From a business perspective, the margins on service are far greater than those for sales generally. If they were going to neglect one side of the business in favour of the other, you would think it would be sales and not service. Well regardless, I'm both sorry and grateful for your troubles. Sorry because you have had to deal with it, grateful, that you helped alert so many of us to a business that seems to be very laisse fair with money, our homes and maybe even our lives (my attempt to be generous).
sirpurrcival, I have had the same thought about sales vs. service that you made. The last time I was at LD the hourly rate was $149. At that rate you would think the profit margin on service would be so good that they would make every reasonable effort to have satisfied customers, if that is true I have not seen it. Maybe the lure of a new RV sale when there is a gross profit to LD of $20,000, 40,000 or more is too much to spend time on anything else. As Glen says, they roll out all the effort to make a sale. Obviously, they did not get to be so big by pissing off every customer, so I would not say that.
On one of the RV television shows that LD does they showed their guys building new cabinets for a customer. Unfortunately, during installation he ripped the vinyl wood grain on the wood and it looked really bad. Rather than replace the piece (I'm sure the customers spent a lot on this custom work) he used a wax pencil to cover it up. This was on national TV produced by LD so you can imagine what they do behind the scenes. We drive our coach all over the country touring and sightseeing. I have no qualms driving anywhere in the US to buy a coach, since buying for "local service" is quite frankly a joke.
Ya know how when you buy a car, pretty much any car, there's a warranty... & if you have problems you take it back to THAT dealer for service for everything? I learned the hard way (they saw me comin'!) as soon as I signed the papers, out comes like TEN POUNDS (unfortunately, NOT joking) of manuals, warranties, cards to fill out, mail in, etc. I was like "what's all this?" - "that's your warrantieS". With an 'S'?? Yup. Every single component is warranted by each individual maker so you're pretty much on your own. I would NEVER again buy anything more than a small travel trailer. Why? At least if something breaks you aren't stuck all day or days at their mercy.
I have always thought that this system was absolutely crazy, talk about passing the buck. And we all know how easy it is to get warranty carried out by the manufactures. They do the bare minimum to get your money.
We bought two Winnebago's from lazy days Tampa because we believe in 2nd chances but we are NEVER buying and or servicing our currently broken NEW Winnebago 2306bhs travel trailer that lazy days tampa cant fix again. They delivered it to us 75% the same way we left it. It is soooo hard to have someone from lazy days service call us back, email you back, etc. i had to reach out to Winnebago for me to get a call back from Lazy days. Our NEW 2021 broken travel trailer is back at lazy days for them to attempt to repair it once again. Its a disgrace!!!! I would have rather bought the cheapest rv out there; i wouldn't be upset for it breaking as it was the cheapest.
Geez, I can't wait to start having those problems. But then again, man makes the rig, the rig doesn't make the man. Sorry for your problems, you & your wife are nice folks.
Hey Glen. I'm confused. This is the same video that you had originally posted when you picked up your unit from these folks. At that time you received several comments saying you should take this issue (steering bolt) up with some oversight agency. I was hoping this was a follow-up with some resolution. Sorry that isn't the case! I hope you're still pursuing that course of action. Wishing you good luck.
Hi Danny Yes you are right, but Lazydays had it taken down, they obviously don't like the truth. the video received 27,000 views in a little over 10 days and 540 comment. All but 4 were really bad about the service received from this dealership. Instead of taking my video down they should concentrate in correcting the massive issues they have.
Just curious, did you ask their permission to video for vlogging? If not, you gave them grounds to have it taken down because you showed operations, visitors, and employees without permission. The rules (regulations) apply the same for vloggers as for TV stations and such in most states when it comes to a business.
Well I made no secret of the filming as you can see on the video, I asked the mechanic if he minded me filming him and he said no, again you can see this on the video it was pretty obvious what I was doing.
That's a lot different than my experience. The only thing is I bought my RV from them n 2005. It was new and we were full timers. In the first month we kept a list of things that needed attention. We set an appointment and let them know we would be on the grounds waiting. I also had told them I am full time and if they needed to keep it overnight I needed to be able to stay in the RV at night. They agreed to that and we wound up having to stay two nights but after that all was done and done right. Maybe things have changed but I am getting ready to buy another unit and they will most likely get my business.
I doubt the mechanics are ASE certified to work on the drive train. The RV side should not be overly difficult to fix but again I doubt they are ASE certified in 12v electrical or anyone is even an apprentice in residential electric. Sad
I watched in total horror knowing they are feeding on new folks that don't have a clue. We met one of their Reps at a Rally and he was so abrasive in talking to us trying to push a coach on us I thought of cleaning his clock as we sat there listening to his sewage mouth. We got up and walked away as he spewed insults our way since he couldn't pull the wool over our eyes. FOLKS it's just not Lazy Days in this industry it's Buyer beware and get honest references from coach owners. GREAT JOB GREAT ESCAPES in exposing there shotty work and attitudes that ruin the industry. Note I watched and posted the first video also, I assume they filed a strike on your channel. So here is one of your comments back from the first posting, May your travels be varied and safe.
Cheers Steve. Surly the hundreds of people who commented on Lazydays can't all be wrong. They have a serious problem that if they don't address it will bite them in the arse. he bigger they are , the harder they fall!
Hi Steve Amazing story, they obviously think there another punter just around the corner. How did this high value industry become so bad and so couldn't care less?
I preferred the positive review and tour of Lazydays Seffner by Changing Lanes and 'Bama Elliott! Positive customers get positive results from employees! That's how people respond and want to please someone they like. Just sayin', you have 30-90 seconds to make a positive first impression! It's either, "Hello, I'm frowning hyper-critical negative Nelson", or "Hi, I'm smiling positive Nelson and this is my smiling happy wife Virginia, and we are so excited that you folks can help us figure out what's wrong! What an impressive place! You must be doing things right by your customers to have grown this big!" That being said, any organization is only as strong as its weakest link. Being you purchased from RV One, you probably got the B Team mechanics. The best of the best probably serve Lazydays Crown Club members.
Is buying all the rv techs lunch considered nice? If so, it got us no warranty work done not even a time and date they could work on it as we know they are busy. Also 30 day warranty is just useless paper, just sell as is without all the bogus warranty fluff.
The solution is easy. These places like Lazy Days and Camping world need to keep sales prep departments completely separated from service departments. The problem lies with getting enough employees hired and trained to do it all.
This is a tricky one. Half of me says yes try a Newmar but they use the same chassis and all the same parts so will it be better? probably not. I really can't answer that question. I think the Entegra is a good brand they just have a few directional issues at the moment and I feel their is no real captain at the helm.
I am living in Taiwan and currently have a Country Coach Intrigue parked in Orlando. Since 2012, we have been travelling with it twice a year to take my family all over the north America including Alaska. In my opinion, the Country Coach and Foretravel custom chassis still a better chassis. Unfortunately Country Coach went out of business since 09, Until now, I believe Foretravel may still remain best coach for under million dollar. But I would like to look into more options before making another investment. We will be travelling over East Coast since June 22 for a month than back to Orlando storage for 5 month. Next year, we will be back to West Coast, 2018 summer we will be going to Oregon and Washington for the crabs, seafood, and wine hunt. Maybe go to Alaska again on 2019. Let me know if you need storage or travel info. I love your video blog, hopefully to see you on the road.
Hi William Thanks for that, storage is always an issue for us so any good contacts you have will always be welcome. I wish I had enough to buy a miillon dollar coach.
yes, Can't be agree more... I do believe around 300k is my maximum budget for a RV as well. I am not against to purchase any used RV since the previous owner did all the trouble shooting as most of RV are way under used anyway. Our normal storage unit in CA is at indoorrvstorage.com/ and www.akmaxistorage.com/ for Alaska as rare heated indoor storage unit where price is very reasonable. But you need to plan long ahead since owner do fill up the space quick every winter season. We did one month up inland route and next year one month down waterside. Cheers and have a good trip!!
@@GreatEscape24 with thor now owning entegra the RV will be worse not better. thor has a bad reputation just like your lazy days has. it's shame entegra sold to someone like thor.
what about 2" of screw sticking out , to the right of joint, accident waiting to happen, you would not get that kind of workmanship on a European motorhome
It’s a shame these kinda places are allow to operate with out any oversight by a state or gov. Agency and again like u said get the right people operate these places you would have more return customers because they wanted too not because they had too there a difference .
That sterling issue was really scary. I Glad I saw this I spoke to Lazyday sales men yesterday about buying and Anthem. I got bad vibes from the salesmen.. So this is the good Lord looking out for me. Wow you pay so much for these things and they have all these problems. Were the repairs under warranty?
Agreed, I know one thing I'm staying away from Lazy days that is for sure. This purchase for us is a bit scary because I can't afford to make a mistake here This purchase is huge for us I love the look of the Anthem But the Tiffen seem to be a good coach Just wonder which one will hold up the best. When I speak to these sales people I can't get a straight answer as too how much I will spend on mantince each year.
Try going to camping world, they will make lazy days feel like royalty. Also an employee also told me that the more expensive your rv is the faster service you recieve. There are plenty of high end service and storage facility that will put as much tlc as you can afford.
Good video its nice to know more about these guys because they are all over the internet marketing sales and service. As well as giving the illusion that they are a good place to go apparently based on your opinion and Vlog their management isnt doing such a great job and thats a terrible shame when you know the size of some of these investments and the needs they require to protect the resale or enjoyment lets face it the ownership of these coaches should be fun and enjoyable i am a lifetime boat owner and enthusiast and i always felt that same thing about. Buying a vessel when it becomes a hassle or a stress to get good service at the dealership it takes too much of the fun out of the. Whole thing i am not a demanding or a nasty person but it sure is nice to have a trouble free experience from a professional and caring dealership when i do get treated well or the opposite i do. Not have any problems letting other know what my experience was with that group I appreciate you doing the same as a former Florida resident ill be happy to share your knowledge to others in the State as well God Bless and safe travels
I bought a new rig from camping world in bartow. They are a nightmare. I ended up taking it to camping world Tampa. Service was much better. Slow as hell but fairly good workmanship and communication. New rig spent 5 months at camping world of the first 10 months i owned it.
It is absolutely disgusting. Instead of making bloody TV shows about how great these dealers are, they should make a TV show blowing the roof of the RV industry...
Rv dealers in my experience have been no help I don't use them at all. I have a friend that I work with he just bought a brand new RV from the RV show we had a few weeks ago. He hasn't even took it out on a trip yet and It has leaking waterlines and a couple other issues. It has been in the shop for a while now I say at least a week at the dealer. He has called numerous times and the dealer has not returned any of his calls. They just will not give him a straight answer just lots of run around. I use some small time local mechanics that seem to do good work and not empty all of my checking account. Be safe on the road I plan on getting on the road full time sometime this year.
I have bought RVs from Lazydays for years , and I must agree there service sucks. No service after the sell. They want your sale business, but not your repair work. Don’t use this dealership. Go down I4 and buy from another company. Buyer beware of this place.
Back in the 1990,s i almost bought i used rv, gen set did not run. left there late in the evening and was there early the next morning. they wanted 6k more for a generator that was not supposed to be installed. My neighbor was a tech and told them but they did it anyhow and gave me a hard time with my deposit. He only lasted a few years and quit , prior to the move to that facility from tampa he had no problem working for them.
After a bunch of b.s. they gave me my deposit back.I was not going to pay for a new generator when i could have fixed the one on it, hrs were under 500 if i remember correctly. I found one we liked a few weeks later thru a private seller and it worked out to be a better deal. I have not purchased new, came close a few times. I can repair my own vehicles and financially it has worked out well thru the yrs and on my 5th rv. I am sure you know the drill, growing family, upgraded. Now they are adults and downsized to a c class. (sorry so long) take care, watch the repairs, a fool could get you killed. Tom
WELCOME TO OUR NIGHTMARE: We still have nightmares after purchasing our 2012 Tiffin Allegro Openroad from Lazy Days. It was our third Class A, but first time purchase from Lazydays, and a total rip off. We were there 23 days! Starting with the worst salesman ever to the worst maintenance manager, everything was the worst experience ever! We ended up calling Tim Tiffin directly, then they moved their Lazy asses and completed the maintenance needed! Plus the big kicker was after we were there for 20 days, still waiting on repair/replacement issues, they told us we were there too long & we would have to start paying for our lot! Which we didn't after my wife got her class out & hunted down the Sales Manager (still wonder if the Sales person got canned after she left.... Don't get me wrong, my wife is a super sweet woman, just don't take her for a doormat or patronize her, which the salesman did.) From beginning (the worst salesman ever) to waiting over a week at the end, for someone to replace the passenger side/right side fan. RUN AWAY FAST & NEVER EVER BUY ANYTHING FROM LAZYDAYS! We now buy from a dealer in TN & are very happy campers!
I'm currently down at the Perry GA RV show and the number of people who have had the same experience as you and I is quite amazing. What's more amasing is that they are still in business
Lazydays in Knoxville, TN is no different... I called 14 times over 4 days and kept getting a voice mail for "Harold". Didn't know if real or not... It was only after I escalated to Entegra that he called back... I will never go there for service...
Agree. No service, no sale. Go somewhere else; there are many choices. We’ve purchased 3 times from Gerzeny’s RV in Lakeland; service has always been excellent.
Besides at Cummin they have all the filters . And they can service the DEF filter if it needs cleaning . I own a fleet of trucks so i know where to go .
This video is so true. This dealership is the worst. The service department is the most incompetent group of people. They will lie to your face saying your rig is fixed. If you actually inspect it before you leave, you will realize they had a minimum wage jiffy lube reject hack the living hell out of your brand new coach. And they expect you to thank them for it. Not to mention they will start whatever is not tied down in your coach and then blame you. Take pictures of your coach before you step foot on their property.
I've been window shopping for a travel trailer (off road boondocking, drycamping with the wife) for over a year now, but the more I research, the more I've fallen down the youtube rabbit hole of the slimeyness of the RV industry as a whole. It seems none of the classes of RV's is immune to this. Every owner from a 30K TT to half a million dollar diesel pushers have the same stories to tell. Just not sure I want to expose myself to this.
Every single RV dealer is the same. NO EXCEPTIONS. I have never seen people perform such shoddy work then RV mechanics. I take my RV to independent mechanics. Example of something in the house side breaks, I call a mobile mechanic, if I can’t fix it myself. The engine part, I found a great diesel mechanic in my area. I’ve bought 3 coaches and the only coach that went to the dealer for repairs, was my first travel trailer, I learned my lesson real quick. The second and third coaches, both class A have never gone back to a dealer. I don’t even care about warranty. If you take your coach to fix a warranty issue, they won’t fix it correctly and break 5 other things in the process.
The wrong bolt on the steering linkage is CRIMINAL , and in many states would qualify for criminal charges to the dealership AND the mechanic. FILE A POLICE REPORT
The biggest problem throught out the whole industry is service . I own a 2013 Newmar King Air . Because i have a 600 Cummins and 12.5 kW onan Gen i get my engin serviced at cummins along with the Gen . Screw that long long wait . Dealers like lazy days dont give a dam about after the sale service .
Actually, that locknut on the steering coupler probably came from the chassis manufacturer that way. The dealer doesn't bother with a fine tooth inspection because they A: don't give a shat, and B: assume that the chassis maker did the job properly. But yeah, that could for sure be a very big, potentially deadly problem with the too short bolt holding all that together. Also, the proper way to do that is with the proper length bolt and a NEW ny-lock nut, properly torqued for the size bolt. (20 years master auto tech, aircraft structural mechanic, etc) But these guys probably ain't no worse than the Camping World chain: ua-cam.com/video/6wrsMU7WMuQ/v-deo.html
The quickest way to get someones attention is to not pay attention to them. When that happens and they feel it in the wallet, their attitudes change. Just don't buy from them. They may be big, but they are not alone.
The sad part is you are probably right. I deal mostly with my local guy. He's small time with very little overhead, and good. He does have to compete with Camping World right down the street, but his 2 bays are always occupied. I'm not Class A, I just have a travel trailer. But to him it's customer satisfaction. AOK by me.
It doesn't matter if you have a push bike the service ethos should be the same. Any job worth doing, should be done right and with pride or get a job doing what you actually have an interest in.
Hi Barry That's great, we purchased from RVone and one the cheque had cleared we were history... But if you received a good service then it's worth letting people know. Which branch and which sales person did you? I bet I know the answer to this all ready but it'll be interesting to hear.
I only pointed it out because your Post is about Lazydays but it seemed like you through RV One (a Different Company across the Highway) in there by mistake. I went to RV One in Orlando. They are all kind of terrible due to the unprofessional nature of the Industry. Acceptable Levels of Mediocrity is the best we can hope for. Can't wait until Hymer or several incredible European Companies make the move over here. They actually Engineer their Vehicles instead of throwing them together on an assembly line full of untrained locals.
So how you been and the cool wife you have as in the two of you been up to. Gee its been a long time since last time I had texted you. Last time she was with her sister and you were by yourself. I know you always go back to your hometown over sea. Sorry to tell you this but sorry you didn't do your home work. I have seen lots out there that all hated there service by lots out there. Different ppl too. Lots would never buy from them either. You two take care. Missed you guys.
I did, many many times. When you are in California and the manufacture is in Indianna it's just not cost effective on cost and milage. Also I discovered that the quality of workmanship at the manufacture was atrocious.
If you pay 6 figures for a motor coach and do not get proper service I would contact the manufacturer of the motor coach and complain about the inept dealer network.. Document the shoddy repairs and turn complaint over to Federal Transportation authority and state attorney general for further investigation . If you have equipment failure and cause a tragic accident the dealer will be held liable .
I'm thinking that Lazy Days stands to lose significant revenue if they lose even a few buyers due to your report. With the very high prices of these coaches, the profits on even a couple sales amounts to a pretty penny I'm sure. I also posted a video documenting a manufacturer who refused to stand behind their warranty. I made the repair myself for an insignificant amount of money. The fact is that if my video affects even one buyer's choice, they stand to lose thousands of dollars (on a single sale) where they could have made me a happy customer for less than $20. Not only has my video been seen now by over 1600 people, they will also lose all the potential positive advertising I was prepared to provide as we travel extensively and film our camping adventures for UA-cam (I removed portions of the graphics so as to make their brand unrecognizable). When will manufacturers learn that a happy customer is preferable to an unhappy customer ?
That's the whole point. They don't give a F*** as they can't produce them quick enough. Oh what a short memory they have. They are stocking up the dealers with 12 months wort of stock and if they are not careful they are going to catch a cold. The bit I can never get my head around is that your repair would have cost them far less than the $20 you paid and you would not only recommend them to others but would probably buy from them again in the future. Clearly the people in charge of the manufactures only live for the moment. Very short sighted.
This is what happens when they wont pay a qualified technician to do the work...that's 12.00 dollar an hour oil changers work right there... Sorry you had to put up with that...
I’m not defending Lazy Days, but good luck finding good service from any dealer anywhere right now. Service departments are completely overwhelmed by sales. New techs are not coming in to the industry. We had our coach in a local dealer for some minor work on roof sealant that I simply didn’t have time to do. They ad it for 6 weeks and it never even made it into the service bay. And that was with an appointment! Most dealers now are scheduling service appointments weeks to months out even for new coaches. And just about nobody is doing work on units not purchased from them. RV sales have been booming. 2017 was the biggest sales year ever for RVs. The industry is cranking out sub-par quality to keep up with demand and shops are doing warranty work non-stop to fix shoddy builds. Those that just need normal service suffer. It isn’t just Lazy Days. Good luck finding any service department any different or better right not.
Spot on.
That's not an excuse
I wish I had seen your video sooner. We purchased a class A DP from Lazy Guys this summer. They wine and dine to make the sale but afterwards have terrible service.
1. They quoted one price for the extended warranty and charged a higher price. I called them on this later and to their credit they did refund the difference.
2. The finance guy seemed very disappointed that we were paying cash. Though we explicitly stated we did NOT want a loan, he went ahead and ran credit checks and filed a loan application sharing our personal information with financial institutions!
3. They failed to send me the coach title in timely manner resulting in a hefty penalty from my state. They only sent it after persistent prodding on my part. It arrived one business day before the deadline. I work out of town and could not get to the tag office in time. They deny any culpability.
Never again!
It amazes me how these companies constantly get away with this type of service.
They are the worst....gave my dad wine and cheese until he bought a motorhome
It's the same unfortunately for many RV dealerships. Your production value as well as commentary is brilliant.
I recently stopped at Lazy Days Tampa, Our friends 2016 Entegra Cornerstone was giving them some issues with the drivers side sliders. So they called Entegra and they were told goto this dealership and everything would be taken care of. We followed in our 2017 Featherlite triple slider because I needed some fresh water filters, wanted new patio chairs, patio mats , and a few other odds and ends for daily maintenance of my rig. I couldn't believe their attitude, let alone the amount of people waiting around and complaining about the staff's excuses and run around they were getting. This is the best part... I was asked to move my rig to the back of the parking lot because it was a Prevost/Featherlite and they didn't have anything near that price range and they didn't want to deter customers to a brand they couldn't sell. Now mind you I had about $1450-1600 worth of parts, accessories, chairs, patio mats, fresh water hose extension, filters, wheel covers, etc etc in my cart. I asked the young lady if she was serious or joking she said " I'm not joking " I looked at my friends, then looked at her and said " well you can enjoy putting all of this back on the shelves you've just lost $2000 revenue I'll go somewhere else and buy all of this stuff I need, also be sure to let your manager know you just f'd up a large sale in this department.
Our friends told her to get their keys to their rig and would be leaving as well. We walked out as we were checking their rig to make sure they didn't do anything to it, a older gentlemen came up to us asking why were both were leaving so soon without service. We explained to them how we were treated and told them that they need to clean house, hire new staff , train that new staff in customer service or close their doors. We both put a complaint in to Lazy days website , to which we have not heard anything from them, now 3 weeks later. Our friends got service at another dealership after speaking to Entegra again. They went to Indoor RV center in Atlanta, GA, they said it was night and day the customer service and attention to detail. They said they waited no more than an hour before their rig was moving into the shop for service and was out in just under 5 hours with all 9 of their concerns addressed, repaired or replaced under warranty.
I have a Featherlite and I love it , 6700 miles on it in 13 months and ZERO issues with it. I had 1 software update to the automated master control system for the lighting, HVAC,security , call home, and infotainment systems since I purchased it a little over year ago. I also questioned about some clicking noises I was hearing when retracting the bedroom slider when I was 800 miles from their HQ in VA. I took it to a Prevost/Volvo truck factory service center in Omaha, NE, they couldn't figure out what was going on and called Prevost and then Featherlite before I did as to what the next steps would be. The end of the 2nd day they had it, I was told, They (Prevost) was going put someone on a plane from Canada and flew him to me while I was visiting Omaha, NE. He checked and worked on my rig, then checked out the other 2 sliders to make sure they were operating as designed by Prevost, then checked out the rest of the rig while he was there. I asked since it was a year old and 5700 miles on it should I have the engine and generator engine oil changed a 2nd time ( I did it at 6mths as a peace of mind just incase since it takes them 7 months to build it) ? and I quote " We already did that for you, we also changed the fuel filters in both, as well as the transmission/gearbox fluid and filters, I thought it would be another $700-1000 basic service bill... was taken care of for having to wait 2 extra days to have the Prevost/Volvo rep fly there , and a day to work on it. I was staying with my friends so no need to pick up hotels, food etc. I did ask about the air filters they said they were dirty but not in the danger zone to be replaced yet. I asked them to just go ahead get me them and I'd replace them I would pay for them, and so while I was paying for the air filters , the service manager had a tech run out and swap them out for me , and reset the computer to let it know it had new air filters. I was 150% impressed and happy I spent the extra on the commercial class coach, I asked them where the nearest truck wash was, they gave me a discount coupon and directions to it, and gave me directions to Cabbalas and other RV store in Omaha to get the other stuff I was looking for after I told them about the experience I had at Tampa Lazy Days. Now that is customer service!
This is absolutely amazing but not surprising. Why aren't this companies out of business already? Our last video about lazydays had just under 30,000 views within 10 days (before they managed to take it down) and all but 4 comments were along the same lines as your account. I managed to re post the same video but with a few changes which has again attracted a barrage of negative comments about their attitude and service.
They people should not be in business and any responsible manufacture shouldn't allow them to service on their behalf but we both know that there isn't a responsible manufacture out there, they are all bloody greedy and all the time LD are ordering coaches they will keep supplying them. They wouldn't last 5 months if this was Europe.
NIRVC have got it right but sadly they are few and far between. I thank you for writing such a detailed account and I will get this as much coverage as I can in the attempt to deter other from going there.
Glen, I agree completely! These motor coach companies have an opportunity to change the industry and get more people on the road, yet they are providing service and care of a state run facility. The manufactures need to start doing surprise and undercover inspections of their dealers and partners, and start controlling how their brands are being represented. Jayco/Entegra should be ashamed & embarrassed as to how our friends were treated. Lazy Days should be put on notice that they change theirs or lose a brand to sell & service. I almost purchased a Cornerstone myself,I liked the designs, features etc, but they were lacking a lot of 21st century electronics.I then went to the Tampa RV show and saw the Featherlite and was sold on the spot. Newell is nice, but when you got under the skin the term " wheres the beef? " came to mind quickly. I'm all about the latest and greatest gadgets and remote control, Featherlite and Marathon were the only 2 I could remote control, view cameras from remote, turn on HVAC, generator, shut blinds, builtin wifi & cellular extenders etc etc etc all from my phone or tablet. Their warranty & service network at Volvo truck dealers was another reason why I went with the Featherlite/Prevost as well. Newell doesn't have a network, they have a credit card to pay RV shops, you are nearby, And Jayco/Entergra has a network of questionable dealership franchises. I vote Indoor RV center needs to expand throughout the country , and blow Lazy days off the road with customer service , reliable quick post-sales service and respect of their clients. It was obvious to me that Lazy days hired anyone they could get and told these new people to do their best without training or how to treat customers paying their salaries/paychecks . I've been back on the road for 2 weeks now and heading to New England slowly and have zero issues with my rig since it's been serviced. Prevost has even called me twice to ask how things are going with the rig and sliders. I can't promote them enough! Completely 150% impressed and have asked them to put together a extended maintenance and warranty package for after the 2 year coverage.
Great information I will never forget this place
Thank you for sharing your experience with us. We did buy from Lazy Days a class A 35ft and are quite content. We have made some improvement on the coach which we knew we would have to do. However, we are looking down the road to acquire a different coach. Any suggestions?
That steering box incident alone is reason enough to NEVER go to Lazy Days for any reason. Even a novice mechanic should know that a Properly Torqued nut and bolt should result in 1 1/2 bolt threads being exposed beyond the end of the nut. This is proper mechanics 101. What they have done shows either ignorance or, worse, a total lack of concern for the customer.
Couldn't agree with you more
This should have been reported to the safety board or the ministry of transportation, this puts you in a very dangerous situation if that bolt would have fallen out when your driving on the highway.
That’s completely negligent and even criminal in nature. Even aircraft specs call for a minimum of 2 exposed threads on an approved, properly-torqued fastener.
I experienced the same hell there. They lie to you left and right. And I bought mine there!!! 5 and 1/2 months they had mine. I took it to my manufacturer and they did in 3.5 days what Lazydays could NOT do in 5.5 months!!! Lazydays offered me a few hundred dollars to keep my mouth shut. I told them to stick the money where the sun don't shine. I have talked a number of people out of buying from Lazydays. Keep this video up!
It sounds like they are and have been rotten to the core for years, they don't deserve our business
I will not go their of all the horror stories i herd so far. plus my own story will spook you while you laugh tour but off. LAZYDAYS IS A COMPLETE FAILURE... from Sales to Service. as far as service i will only purchase it if i know I can slways go to the mnfctr for service.
At the 5:55 mark , off to the right is a long rusty sheet metal screw and what looks like a fiberglass patch . Have you been in a wreck ?
No that's how they come from the factory !
I guess even high end RV's like yours have problems . Good luck with that dealer . What makes people work there ? I guess most of the jobs are low skilled entry level jobs . I'm sure most of the repair people are on the job trained .
I have owned a Entegra Cornerstone for a couple years now (purchased new) and have also learned the hard way to take chassis repair issues to the Spartan campus only. They are great folks, and they will do it right. I also suggest paying the $100 to have a full chassis inspection done while there--especially if you are still within the 3 year warranty. During my last trip to Spartan they found a leaky axle seal and bad weld on the coolant purge tank and replaced both. If your coach wonders a lane a bit, I suggest letting them do an alignment...it made a night and day difference for my coach.
And yes, we once got trapped by the Lazy Days sales team and like never escaped. We eventually purchased our Cornerstone at Inside RV Sales in Atlanta for 10's of thousands cheaper than what Lazy Days was offering.
Hi Kent, great advise for people reading this , thank you
Incredible! Thanks you for WARNING US! You are always helping us ( as in RVer's ) to have a better more enjoyable experience. I can only hope this video will have an impact on the way they conduct their service. Maybe together we can make a difference. Thanks for sharing this again. Wishing you and lovely Julia safe and happy travels.
Vote with your feet, don't go there.
I have become very discouraged with them at this point. Lazydays said they check ALL coaches before putting them up for sale when they come in. Clearly our "slipped through the cracks" . Today is day 10 that they have had it. And though we are surprised at the price we paid - we think we literally stole it - the service department has more than let us down.
They advertised the older coach on several web sites as well as their own for a reasonable price. Well when we sat it we fell in love (note we love older coached since they usually have all the kinks worked out of them ) We currently have a Class A that is in for service at another dealer and we were to leave this Monday on a 6 week vacation and our current coach is old enough that getting parts is a bit of a problem but that is all that is holding it up. So we chose to buy a 2nd class A to go on vacation with knowing we could always sell it when we get home and get our money back.
Lazydays showed us several coached in our price rang that we wanted to pay for (cash deal) and when they did show us the one advertised we loved it. BUT it would not start! So we took a chance on it anyway. Having owned several class A's over the years I took a guess it was the batteries. which it did turn out to be. We were to pick it up in 2 days after they had replaced the batteries and prepared the coach. No problem....yea right. We got a call from our salesman who told us there was some bad news and good news. Bad news was that they decided to replace the brakes and it would be 2 extra days (kind of funny that a coach with 45,000 miles needed brakes but who was I to argue?) and that the horn does not work and it had to be fixed. What do I care I live in Florida no one uses a horn just a finger. well the 2 days came and went and then 2 more came and went. Now we are stating to get worried finally after getting a hold of our salesman (not his fault his wife is over due and they keep going to the hospital in false labor - hey we had 5 daughters we understand) we find that they decided to now replace the rotors on all axles and parts are on order AGAIN.
Long story short we are 10 days out today and still no coach. We were to leave at 6 a.m. in the morning tomorrow for an 7,895 mile around the country trip in 5 weeks and my 50 year class reunion. WE have not even received the new coach let alone packed it or serviced it in anyway (oil change, fuel, propane, water, battery check and/or replacement, generator service and so on) for our own piece of mind. I agree with you that they have promised the world and done right by us in the sales and fiance department but their service department has really dropped the ball big time. I have cancer and this was to be the bucket list of my life since time is short and I am dying everyday. I wanted to see the last of my family before I go. Your advice is correct go somewhere else for service
When you see that many service bays, and they're all full?? It really tells you something about some of these Motor homes quality, to see them there instead of going down the road.
Good point, If these RV's are as good as the manufactures say why are they always in a shop somewhere. Also most of these vehicles do such small milage they aren't even 'run in" (not sure if that's the same word in the US.)
The problem today is that they're pumping out these RVs by the 1000s, there's a lot of baby boomer money out there, parents are leaving vast fortunes to their kids, and the kids are spending it, so, the RV industries philosophy is build it today, sell it tomorrow, and we'll deal with all the problems later on down the road, we already have their money, they can wait for service, and if they don't like it, well it's just too bad.
That's bang on the money. But these companies are convinced that they are doing are great job, they so donlt listen to what their customers are saying.....
@Dill Rogerz ... Broken in??? The problem with most RV''s built here is "I just got this coach a few months ago, and it's already broken...." And most of the time, it doesn't take a few months; it's a few minutes. They're putting together crap units built out of crap components by people who don't know crap about proper assembly technique. And the real problem is, if you complain, their attitude is, "hey, there's a dozen more customers right behind you. You're on your own."
Tiffin makes a quality product
Quick question: The nut you show that isn't on a long enough bolt holding your steering box doesn't look like it's seen a wrench in quite a while and it's rusty. Was this an original nut or did Lazy Days put it on? You would think they would uses a new bolt and nut. Curious, Cheers Gary
The bolt actually looks new, I think they probably dropped the proper nut and couldn't be bothered to look for it, so just found an old one on the bench. 1/10 for effort
I travel up and down the east coast in our motorhome. Won't be getting anything serviced at Lazydays in Tampa.
I am so regret because I didn’t research before about this place before. Lazy days is the worst place in the US to make a deal. After tou have your product delivered they NEVER more answer you phone call.
Really appreciate the review. Very helpful. Thing is Lazydays Does Read watch these videos and reads the comments...but do they change? I read about the high turnover of the employees...no real leaders, no direction, over worked, lied to by other employees/management. No wonder service to us is bad...they don't even treat the employees well.
We bought a used 2014 coach from Lazydays on Feb 10, 2018. We had issues since the day we bought it. They kept putting us off, promising it will be taken care of before we left to go back home to WV. I got fed up and saw the service manager and he promised us the world. Yeah right, we ended up taking it home and between emails service calls to our local dealer, it never got done. I finally wrote a letter to the CEO of Lazydays and it is now being fixed. From Feb to June.
Always do research on not just The RV but always the dealer.
Curious to know how your EEZ RV TPMS system is working for you. I have a Winnebago 42qd and bought my TPMS 10 in September of '15. I've always had occasional issues with a sensor or 2 not registering on the monitor. A couple of months ago upon taking the coach out of storage for my first outing of the season I noticed that only ONE (out of 10) of the sensors was functioning properly. Thinking that perhaps all the batteries had coincidentally died at the same time, I ordered a bunch of batteries online. When they arrived I began the process of removing the covers to replace the batteries and discovered that virtually all of the seals had failed and there was water and rust inside each unit. There is supposed to be a 36 month warranty on the system and I am about to place a call to the manufacturer. Not sure if they've redesigned the sending units since I purchased mine... but there sure seems to be a problem with these things.
I've had a few small issues but nothing serious, I don't think that they are as accurate as they make out as the reading is quite a difference from the tire gauge I have. I tend to check and top up my tire (if necessary) every couple of weeks or before a big trip. I did have one sensor that I thought started leaking and they changed it there & then on the spot at one of the trade shows. It actually turned out to be the inner valve was loose and it was that which was causing a slight leak in air from the tire
Spent 6 years Rv -ing in new coaches and it was filled with anxiety and stress. The problem with motor homing - is the Motorhome itself. If you add up days lost, depreciation, bad experiences with service and poor campgrounds - you quickly realize what a foolish decision you’ve made.
I am holding my head o my god I think the whole RV industry need better quality control.
That my friend is the under statement of the year.
Nope just a Lemon LAW !!!!!
SO TRUE!! As a full timer we find this all a Ross the country. We thought LD would be better since we got free hook ups. NO!! They did work we didn't want and wouldn't fix the problem. WTH. How does the industry get fixed? Probably won't until there is a class action law suit
We purchased a 06 Tiffin that need a few small things fixed. While they worked on the coach for several days we discovered an engine leak. While waiting to get in line for the engine mechanicals thay would take the coach and put it in line to be worked on for some other things that was not the list. Replace front window and seals etc. While doing this they broke a knuckle on the wipers under the fiberglass and could not find a replacement anywhere. I later found out that the workers were paid by the job
and when new owners purchased Lazydays they began to pay workers by the hour (of the job they were working on) So they tried to keep your coach in a bay of some type to keep the workers in a section, windows, woodshop, tv stereo etc working all day. We had traded our coach in (and felt we had a fair deal in that aspect but it took three days of negotiation.) and it had re-sold in two days so we were left with out two dogs in the parking lot with a dog pen and two chairs every day except Sunday after they took the coach and put it in line for a day and never worked on it. It never went to the head of the line until I complained after two weeks to management. And again it took two additional weeks to get work done.
If we're making nominations, I'll add *Bankston RV of Huntsville AL.* Went to get the AC replaced under warranty and ended up having to recover the entire roof after a tree branch fell onto the trailer (many holes). They claimed I drove under something, but the damage was from the rear to the front and we found the tree (freshly cut) that branch came from. When they delivered the repaired trailer, they then hit a tree in our backyard (on video), damaging the new roof. To save money, they just slapped a large patch (with black putty on the tan roof) over that. To make matters worse, it rained much of the time they had the trailer (no effort to cover it), causing water damage inside.
Glenn question where do you stand at this point with your steering problem it's been a very long time that your dealing with the problem .
My steering problem is being addressed by Spartan, so I'll post a report when it's fixed
Thanks for reposting this. Good info here. Are you guys back in the US? Love your videos.
We aren't back till the end of summer but I have a few videos in stock. So don't panic
Does this include the Lazydays locations in Colorado? Just wondering..
NO, nor the one in Tucson AZ which I received great service from.
I will never go to this place thanks to your advice. I appreciate your help.
Avoid like the plague.
I hope you got that steering issue sorted out before hitting the road! We bought our Grand Design TT at Lazydays Tucson. Our overall experience was about a 5/10... unenthusiastic sales, admin with an attitude and service was like pulling teeth. Our microwave died the first time we used it and took 5 weeks to get replaced under warranty. However, I hear that about MOST RV stealerships. Customer service ANYWHERE is a long lost forgotten art. It's the generation we now live in...sadly. Have fun and be safe!
Your info is GREATLY APPRECIATED! Plus, the nut is RUSTED! We have to inspect all work done these days, but not everyone is able to do that!
Hi Ed, At this price point you shouldn't have to a) inspect it and b) have to rectify it your self. Would you expect to do this on a brand new Bentley ?
Where do yall recommend rv buting then?
The prior owner of my coach was very particular about the coach but I have found work that he paid to have done that was not done correctly. I'm sure he wasn't aware of it, especially under the chassis. Just sad how the service places take advantage of people and how their workers don't correctly follow procedure. My wife gets very upset with me because I do almost all my own work, but the alternative is work done like shown in this video. Can you imagine if Glen hadn't looked or it was someone who didn't know better?
I think they work on the basis that everyone is as stupid as they are and won't look. An RV that is maintained by the owner will be the RV worth buying
I actually had a LazyDays salesman agree with me when I described their sales model as being one where they tell you anything to get the sale, basically playing up the glitzy interior, hoping you are the type to do little or no research, but on impulse and pay too much.
He said he was speechless and added as how few customers actually get their sales approach.
If you buy a new RV, the only service you can trust is available only at the factory.
Buying from the closest dealer to the factory also eliminates the delivery cost and assures thatyou put on the first 1000 mile break in.
Buying local assures local service bud if you are traveling, they still ask “did you buy it here”?
So insist that you get to be part of the PDI. Do not accept only the usual 2 hour walk thru. Insist on an appointment waiting for you after camping in it 2-3 days to try everything.
Failing that....go to the factory.
LazyDays will tell you the cant be the low price guy because their overhead is too high. I was told their high overhead was for my benefit.
What a laugh!
They were only 15 percent off list and I bought from a reliable, highly rated dealer, for almost twice that discount and was assured the PDI and follow up adjustments werebe prompt and corr
And yet we, the consumers, continue to buy new RV’s. The industry doesn’t need anything but a financial wake up call. Don’t, do not, never ever, buy a new RV. You WILL BE disappointed and no dealer, no matter what they say before you buy, will be there when you need them, and you will. Look around and find a used RV where eitherbthe problems have been sorted or at least you’ll know what they are and won’t be paying top dollar for the privilege of getting them fixed.
absolutely agree
Kudos for you doing this public service! Most customers would be too apprehensive. I am glad you did it. Need more people like you. Trail blazers. Hope word spreads.
Thank you for your comments. We only report what happened. No glamour, just the truth.
I know this video is almost 3 years old, but, their service and sales people are the most unprofessional in the industry. It starts at the top though, speak with their sales manger and service manager and you will see what I'm refering to.
You create your own reality. We bought one of the smallest RV trailers they sell and service after the sale was awesome. Sorry about your luck.
Just looking at the short bolt on the steering knuckle tells everything about this dealership. Thanks for the video.
This is crazy what tech would consider that ok to go out? If they don't have employees with better ethics than this they need to start over!
Scary!!!
My folks last coach was a 42 Tiffan Allegro Bus that was purchased new here. My folks always made arrangements to take the coach from SC to Red Bay, AL for warranty work as the Tiffan service dept. at their factory was top notch. That said, I heard that Mr Bob's family sold out to Thor so I don't know what the ownership experience will be going forward....
Was this a re-post... I do recall this video?
I was wondering the same thin...
Yes, I posted this 2 weeks ago it had 27,000 views and then youtube took it down, so I reposted it
Across the states is there a dealer service that's A-1 you recommend?
Yes, NIRVC Atlanta, Texas or Phoenix. Absolutely amazing people, amazing service. They can't be beat
hi had our saf-t-pluss installed in austell last thursday. drove in 20--25 mph winds yesterday in ky and oh,what a difference,like night and day.
thanks
See, I told you, did you get the cash back i mentioned?
Yes he used the code you gave us, saved us $50 Thanks for the code and for telling us about it. See you on the road....
Rich people's problems . Our tent never let's us down .
Exactly! You dont see those service bays filled with pop ups either.
so what happened with lazy days? did you kick some butts or what, did they replace the bolt?
I don't want LD to go anywhere near my RV as I have NO confidence in their ability to work on my RV.
Terrible... very dangerous..... Appreciate your honesty and heed the warning...... Thanks
Par for the course.
Find yourself a mechanic your happy with, or do it yourself.
In not just a Florida issue...I heard its nationwide.
When it comes to service, the RV industry is really Fucked-up, and these RV's aren't cheap, some of them cost the price of a couple of nice homes, but, once the dealer cashes your check, he hopes to never see you again unless you're there to buy another overpriced RV
I live in Brandon,Fl very close to Lazy Days...I enjoy looking at the RV's at the lot beside the campground as there are no salesman to bother me..I get ideas and see models that may be next on my purchase but I would never buy one there or let alone service them! Especially the latter...Many coaches waiting to be serviced seem to be stored in that same lot..Now I know enough not to look in any rig with a tag on it or no sticker from LD...but how many others looking at that lot do not know this as they DO NOT always lock the coaches parked there for service..me and a friend found this out by accident by looking in one before we realized it was a service coach!! We felt bad of course and quickly left saying we sure feel bad for anyone leaving their "Home" if full timers, there for service..These will sit here weeks like this!! I have even seen coaches that had been on fire! Homeless people or vagrants from the nearby truck stop try to sneak in and sleep in them..Imagine how safe is your service RV being left open in a lot where anyone during normal hours can just walk in?? Now I would hate to not have this luxury to be able to browse without being bothered by a salesman but there should be some kind of security for those service coaches!! Lazy Days was once a great place..when it was owned by Don Wallace..he sold to a larger corp and that is when things went down..When Don Wallace sold he was missed...he treated the employees like family..Everyone loved it there..It is not that way now...
I'm sure they were great at one time, lets face it you don't get this big by being bad but things have clearly changes and service and customer satisfaction is way way down on the list. But the unknowing consumer see all the advertising and gets sucked in.
One thing to keep in mind about buying an RV is that the dealer pretty much just sells them and that there are a bunch of different manufacturer products that go into building one. The Chassis, drive train and the box (RV structure) it self are all different companies and offer different warantees. No RV dealership in their right mind will or can offer a specific warrantee to cover the complete unit, maybe Airstream will or does but, as far as I'am concerned, I wouldn't buy a "New" RV from any dealership, I'd contact a private owner who is selling one and a very good chance that owner has had it a few years and worked all the bugs out of it.
This is going be unpopular because I'm not choosing to "pile on" as many do. I think I can counter that I've had nothing but good experiences at Lazy Days. They've been courteous and personalized in our dealings from both service and sales. There are many good people there.
This is not to say they aren't without faults as many of us have some. They are, like others have said, in the same position as many in the RV industry who live with the world as it exists. But yeah LD will have their share of problems. But I can't think of a dealer though that I haven't found problems at.
Too often there are complaints about companies without the company being able to respond very effectively because, face it...how can you come across on here as positive when you are having to defend yourself. It just doesn't work well. There are a lot of satisfied customers I believe. Those many times are the so-called "silent majority" sometimes.
I have no connection with LD other than as a customer. I do have my own company and I can sympathize that it's not easy. Just adding some needed balance....customers can be a challenge too.
Hi Bill
Thank you for your contribution, sadly 6 positive comments out of over 600 negative ones (if you include the last video that they managed to take down) is hardly a balance. I would be surprised and amazed if there wasn't some LD customers out there that are happy as even I can't believe that they are really that bad, but based on the publics own experiences, they clearly are worst that I experienced.
Hi Glenn
You come across as a nice fellow and you've had some interesting video, thanks. I realize you've had a bad experience with LD and that others have also. There are instances where those things occur and likewise there happen to be good experiences that people have. It's also true that bad experiences tend to be what people focus on and it's what creates news. Having said that there are under-covered good experiences and mine is one of those where I've had more than 3 years of good interactions with the LD folks. I can point out some bad interactions with others I've had. Drawing conclusions that are too broad in either case is problematic. That's a topic I see discussion on the IRV2 site a lot. There are lots of contributors on this and other topics and it's helpful to see everyones views. I'd encourage to keep a dialogue going on there.
Keep up sending out what happens with your travels in the last year or two as you get around the states and let us know how you fare. I find it interesting what RV folks do and your experience here in the US seems to be pretty entertaining.
Bill
@@billaustin4949 I think we found the Lazy Days employee of the month!!!
TheMitchbassman
I’m not sure I follow that.
stuck. Still waiting on a quick repair job. Lost track of time with them. Never have seen this type of poor service and lack of communication. Shame on me.
We’re do you service your, Coach?
NIRVC mainly
Not sure about that I think General RV is the worst! Everytime I took my motorhome in for warranty there would be customers crying in the waiting room, later as my one year warranty ran out, I saw why people were crying. By the way everything they repaired does not work again and the cosmetic repairs have all failed! The worst was the 12 volt plug on the dash didn't work, one month old charged me 74 bucks to put a fuse in it! I am a retired mechanic I think I could have handled it but I thought it was warranty!😡 I should have realized when I purchased it brand new they made me sign a paper that explained under no circumstance would the Lemon law be enforced after purchase! I thought that's weird!
My sister broke down the took her RV to that place they keep it for 6 day and still not fix i drove the tow truck form cincinnati to there to get the RV they did not woke on it but said she owe $&00.00 for the work they done. i then said show me the work .Like a said 6 day so then then say for keeping the RV at there store that a joke .WE then pull the RV out of the shop an took it
back home .lazydays then call the police on us then then gave my sister a ticket and told her to go to court. AT the courtroom she told her side of the story then Lazydays told there side.but when the told the court that they did not work on the RV at all an still won't there money the court laugh at that .then they had to paid for the tow back to cincinnati an paid for my sister have to come back down there to go to court. Yes u r right 30 people are trying to get u to buy but 4 person are in the back fixing your RV. like u said never again
Thank you for taking the time to share your knowledge and experience with us.
I hear worse about "camping world" !!
Yes I also hear this from most people, but I haven't had any dealings with them
If i am not mistaken , Lazydays is a Camping World Company.
You got that right Camping World really sucks they really screwed me with all of the BS hidden charges after serving I will not even buy a roll of toilet paper from them
Ppl Motor Homes in texas must run a close second !!!!
You know Marcus Lemonis owns this comany...aka The Profit... there's a long deposition of him on UA-cam regarding his business....
I'm guessing that they spent some time and effort trying to get the video removed. What I don't really understand is that if the service is as bad as portrayed (which on the face of things appears to be the case), why it would be so. From a business perspective, the margins on service are far greater than those for sales generally. If they were going to neglect one side of the business in favour of the other, you would think it would be sales and not service. Well regardless, I'm both sorry and grateful for your troubles. Sorry because you have had to deal with it, grateful, that you helped alert so many of us to a business that seems to be very laisse fair with money, our homes and maybe even our lives (my attempt to be generous).
I think they are too bog too care and they think they are untouchable ....WRONG
Indeed. Keep up the great videos.
We'll do our best.
Cheers
sirpurrcival, I have had the same thought about sales vs. service that you made. The last time I was at LD the hourly rate was $149. At that rate you would think the profit margin on service would be so good that they would make every reasonable effort to have satisfied customers, if that is true I have not seen it. Maybe the lure of a new RV sale when there is a gross profit to LD of $20,000, 40,000 or more is too much to spend time on anything else. As Glen says, they roll out all the effort to make a sale. Obviously, they did not get to be so big by pissing off every customer, so I would not say that.
On one of the RV television shows that LD does they showed their guys building new cabinets for a customer. Unfortunately, during installation he ripped the vinyl wood grain on the wood and it looked really bad. Rather than replace the piece (I'm sure the customers spent a lot on this custom work) he used a wax pencil to cover it up. This was on national TV produced by LD so you can imagine what they do behind the scenes. We drive our coach all over the country touring and sightseeing. I have no qualms driving anywhere in the US to buy a coach, since buying for "local service" is quite frankly a joke.
Ya know how when you buy a car, pretty much any car, there's a warranty... & if you have problems you take it back to THAT dealer for service for everything? I learned the hard way (they saw me comin'!) as soon as I signed the papers, out comes like TEN POUNDS (unfortunately, NOT joking) of manuals, warranties, cards to fill out, mail in, etc. I was like "what's all this?" - "that's your warrantieS". With an 'S'?? Yup. Every single component is warranted by each individual maker so you're pretty much on your own. I would NEVER again buy anything more than a small travel trailer. Why? At least if something breaks you aren't stuck all day or days at their mercy.
I have always thought that this system was absolutely crazy, talk about passing the buck. And we all know how easy it is to get warranty carried out by the manufactures. They do the bare minimum to get your money.
Missing your videos Glen; whereabouts are you guys now?
Hi Jaime
we ware back in France at the moment but trying to get another video published soon, so hang in there.
we've been getting our trailer serviced here for the last several years, nice folks and great service
Ever had them repair a leak?
Did you do a followup on what LazyDays had to say about this?
We bought two Winnebago's from lazy days Tampa because we believe in 2nd chances but we are NEVER buying and or servicing our currently broken NEW Winnebago 2306bhs travel trailer that lazy days tampa cant fix again. They delivered it to us 75% the same way we left it. It is soooo hard to have someone from lazy days service call us back, email you back, etc. i had to reach out to Winnebago for me to get a call back from Lazy days. Our NEW 2021 broken travel trailer is back at lazy days for them to attempt to repair it once again. Its a disgrace!!!! I would have rather bought the cheapest rv out there; i wouldn't be upset for it breaking as it was the cheapest.
Geez, I can't wait to start having those problems.
But then again, man makes the rig, the rig doesn't make the man.
Sorry for your problems, you & your wife are nice folks.
Hey Glen. I'm confused. This is the same video that you had originally posted when you picked up your unit from these folks. At that time you received several comments saying you should take this issue (steering bolt) up with some oversight agency. I was hoping this was a follow-up with some resolution. Sorry that isn't the case! I hope you're still pursuing that course of action. Wishing you good luck.
Hi Danny
Yes you are right, but Lazydays had it taken down, they obviously don't like the truth. the video received 27,000 views in a little over 10 days and 540 comment. All but 4 were really bad about the service received from this dealership. Instead of taking my video down they should concentrate in correcting the massive issues they have.
OK Glenn, Did you find any agency to voice your concerns to? Also did you correct the bot/nut issue at the steering universal?
Just curious, did you ask their permission to video for vlogging? If not, you gave them grounds to have it taken down because you showed operations, visitors, and employees without permission. The rules (regulations) apply the same for vloggers as for TV stations and such in most states when it comes to a business.
Well I made no secret of the filming as you can see on the video, I asked the mechanic if he minded me filming him and he said no, again you can see this on the video it was pretty obvious what I was doing.
Roy:
Are you a Sea Lawyer?
That's a lot different than my experience. The only thing is I bought my RV from them n 2005. It was new and we were full timers. In the first month we kept a list of things that needed attention. We set an appointment and let them know we would be on the grounds waiting. I also had told them I am full time and if they needed to keep it overnight I needed to be able to stay in the RV at night. They agreed to that and we wound up having to stay two nights but after that all was done and done right. Maybe things have changed but I am getting ready to buy another unit and they will most likely get my business.
Your first mistake was buying an Entegra.
Now you tell me !!!
I doubt the mechanics are ASE certified to work on the drive train. The RV side should not be overly difficult to fix but again I doubt they are ASE certified in 12v electrical or anyone is even an apprentice in residential electric. Sad
I watched in total horror knowing they are feeding on new folks that don't have a clue. We met one of their Reps at a Rally and he was so abrasive in talking to us trying to push a coach on us I thought of cleaning his clock as we sat there listening to his sewage mouth.
We got up and walked away as he spewed insults our way since he couldn't pull the wool over our eyes. FOLKS it's just not Lazy Days in this industry it's Buyer beware and get honest references from coach owners. GREAT JOB GREAT ESCAPES in exposing there shotty work and attitudes that ruin the industry. Note I watched and posted the first video also, I assume they filed a strike on your channel. So here is one of your comments back from the first posting, May your travels be varied and safe.
Cheers Steve.
Surly the hundreds of people who commented on Lazydays can't all be wrong. They have a serious problem that if they don't address it will bite them in the arse. he bigger they are , the harder they fall!
Hi Steve
Amazing story, they obviously think there another punter just around the corner. How did this high value industry become so bad and so couldn't care less?
Try returning broken or wrong parts to PPL Motor Homes! Good luck!
I preferred the positive review and tour of Lazydays Seffner by Changing Lanes and 'Bama Elliott! Positive customers get positive results from employees! That's how people respond and want to please someone they like. Just sayin', you have 30-90 seconds to make a positive first impression! It's either, "Hello, I'm frowning hyper-critical negative Nelson", or "Hi, I'm smiling positive Nelson and this is my smiling happy wife Virginia, and we are so excited that you folks can help us figure out what's wrong! What an impressive place! You must be doing things right by your customers to have grown this big!" That being said, any organization is only as strong as its weakest link. Being you purchased from RV One, you probably got the B Team mechanics. The best of the best probably serve Lazydays Crown Club members.
Is buying all the rv techs lunch considered nice? If so, it got us no warranty work done not even a time and date they could work on it as we know they are busy. Also 30 day warranty is just useless paper, just sell as is without all the bogus warranty fluff.
The solution is easy. These places like Lazy Days and Camping world need to keep sales prep departments completely separated from service departments. The problem lies with getting enough employees hired and trained to do it all.
If you can do it all over again, will you buy the Entegra again?
This is a tricky one. Half of me says yes try a Newmar but they use the same chassis and all the same parts so will it be better? probably not. I really can't answer that question. I think the Entegra is a good brand they just have a few directional issues at the moment and I feel their is no real captain at the helm.
I am living in Taiwan and currently have a Country Coach Intrigue parked in Orlando. Since 2012, we have been travelling with it twice a year to take my family all over the north America including Alaska. In my opinion, the Country Coach and Foretravel custom chassis still a better chassis. Unfortunately Country Coach went out of business since 09, Until now, I believe Foretravel may still remain best coach for under million dollar. But I would like to look into more options before making another investment. We will be travelling over East Coast since June 22 for a month than back to Orlando storage for 5 month. Next year, we will be back to West Coast, 2018 summer we will be going to Oregon and Washington for the crabs, seafood, and wine hunt. Maybe go to Alaska again on 2019. Let me know if you need storage or travel info. I love your video blog, hopefully to see you on the road.
Hi William
Thanks for that, storage is always an issue for us so any good contacts you have will always be welcome. I wish I had enough to buy a miillon dollar coach.
yes, Can't be agree more... I do believe around 300k is my maximum budget for a RV as well. I am not against to purchase any used RV since the previous owner did all the trouble shooting as most of RV are way under used anyway. Our normal storage unit in CA is at indoorrvstorage.com/ and www.akmaxistorage.com/ for Alaska as rare heated indoor storage unit where price is very reasonable. But you need to plan long ahead since owner do fill up the space quick every winter season. We did one month up inland route and next year one month down waterside. Cheers and have a good trip!!
@@GreatEscape24 with thor now owning entegra the RV will be worse not better. thor has a bad reputation just like your lazy days has. it's shame entegra sold to someone like thor.
what about 2" of screw sticking out , to the right of joint, accident waiting to happen, you would not get that kind of workmanship on a European motorhome
It’s a shame these kinda places are allow to operate with out any oversight by a state or gov. Agency and again like u said get the right people operate these places you would have more return customers because they wanted too not because they had too there a difference .
Hold off on a Yelp review.
Yelp has been hit with a virus attack.
Jus' sayin'.
That sterling issue was really scary. I Glad I saw this I spoke to Lazyday sales men yesterday about buying and Anthem. I got bad vibes from the salesmen.. So this is the good Lord looking out for me. Wow you pay so much for these things and they have all these problems. Were the repairs under warranty?
The repairs were under warranty, but it's the quality of the repair that's questionable. Would you let a 9 year child work on your Bentley?
Agreed, I know one thing I'm staying away from Lazy days that is for sure. This purchase for us is a bit scary because I can't afford to make a mistake here This purchase is huge for us I love the look of the Anthem But the Tiffen seem to be a good coach Just wonder which one will hold up the best. When I speak to these sales people I can't get a straight answer as too how much I will spend on mantince each year.
Try going to camping world, they will make lazy days feel like royalty. Also an employee also told me that the more expensive your rv is the faster service you recieve. There are plenty of high end service and storage facility that will put as much tlc as you can afford.
Good video its nice to know more about these guys because they are all over the internet marketing sales and service. As well as giving the illusion that they are a good place to go apparently based on your opinion and Vlog their management isnt doing such a great job and thats a terrible shame when you know the size of some of these investments and the needs they require to protect the resale or enjoyment lets face it the ownership of these coaches should be fun and enjoyable i am a lifetime boat owner and enthusiast and i always felt that same thing about. Buying a vessel when it becomes a hassle or a stress to get good service at the dealership it takes too much of the fun out of the. Whole thing i am not a demanding or a nasty person but it sure is nice to have a trouble free experience from a professional and caring dealership when i do get treated well or the opposite i do. Not have any problems letting other know what my experience was with that group I appreciate you doing the same as a former Florida resident ill be happy to share your knowledge to others in the State as well God Bless and safe travels
I bought a new rig from camping world in bartow. They are a nightmare. I ended up taking it to camping world Tampa. Service was much better. Slow as hell but fairly good workmanship and communication. New rig spent 5 months at camping world of the first 10 months i owned it.
It is absolutely disgusting. Instead of making bloody TV shows about how great these dealers are, they should make a TV show blowing the roof of the RV industry...
Lazy days is not a Newmar dealer, they only sell used ones that they get in on trade. Just to clarify Newmar is very picky about their dealers.
Clearly Entegra aren't
Rv dealers in my experience have been no help I don't use them at all. I have a friend that I work with he just bought a brand new RV from the RV show we had a few weeks ago. He hasn't even took it out on a trip yet and It has leaking waterlines and a couple other issues. It has been in the shop for a while now I say at least a week at the dealer. He has called numerous times and the dealer has not returned any of his calls. They just will not give him a straight answer just lots of run around. I use some small time local mechanics that seem to do good work and not empty all of my checking account. Be safe on the road I plan on getting on the road full time sometime this year.
I have bought RVs from Lazydays for years , and I must agree there service sucks. No service after the sell. They want your sale business, but not your repair work. Don’t use this dealership. Go down I4 and buy from another company. Buyer beware of this place.
Back in the 1990,s i almost bought i used rv, gen set did not run. left there late in the evening and was there early the next morning. they wanted 6k more for a generator that was not supposed to be installed. My neighbor was a tech and told them but they did it anyhow and gave me a hard time with my deposit. He only lasted a few years and quit , prior to the move to that facility from tampa he had no problem working for them.
Sounds very dodgy, So did you buy it or walk away?
After a bunch of b.s. they gave me my deposit back.I was not going to pay for a new generator when i could have fixed the one on it, hrs were under 500 if i remember correctly. I found one we liked a few weeks later thru a private seller and it worked out to be a better deal. I have not purchased new, came close a few times. I can repair my own vehicles and financially it has worked out well thru the yrs and on my 5th rv. I am sure you know the drill, growing family, upgraded. Now they are adults and downsized to a c class. (sorry so long) take care, watch the repairs, a fool could get you killed. Tom
WELCOME TO OUR NIGHTMARE: We still have nightmares after purchasing our 2012 Tiffin Allegro Openroad from Lazy Days. It was our third Class A, but first time purchase from Lazydays, and a total rip off. We were there 23 days! Starting with the worst salesman ever to the worst maintenance manager, everything was the worst experience ever! We ended up calling Tim Tiffin directly, then they moved their Lazy asses and completed the maintenance needed! Plus the big kicker was after we were there for 20 days, still waiting on repair/replacement issues, they told us we were there too long & we would have to start paying for our lot! Which we didn't after my wife got her class out & hunted down the Sales Manager (still wonder if the Sales person got canned after she left.... Don't get me wrong, my wife is a super sweet woman, just don't take her for a doormat or patronize her, which the salesman did.) From beginning (the worst salesman ever) to waiting over a week at the end, for someone to replace the passenger side/right side fan. RUN AWAY FAST & NEVER EVER BUY ANYTHING FROM LAZYDAYS! We now buy from a dealer in TN & are very happy campers!
I'm currently down at the Perry GA RV show and the number of people who have had the same experience as you and I is quite amazing. What's more amasing is that they are still in business
Lazydays in Knoxville, TN is no different... I called 14 times over 4 days and kept getting a voice mail for "Harold". Didn't know if real or not... It was only after I escalated to Entegra that he called back... I will never go there for service...
Agree. No service, no sale. Go somewhere else; there are many choices. We’ve purchased 3 times from Gerzeny’s RV in Lakeland; service has always been excellent.
Besides at Cummin they have all the filters . And they can service the DEF filter if it needs cleaning .
I own a fleet of trucks so i know where to go .
This video is so true. This dealership is the worst. The service department is the most incompetent group of people. They will lie to your face saying your rig is fixed. If you actually inspect it before you leave, you will realize they had a minimum wage jiffy lube reject hack the living hell out of your brand new coach. And they expect you to thank them for it. Not to mention they will start whatever is not tied down in your coach and then blame you. Take pictures of your coach before you step foot on their property.
I've been window shopping for a travel trailer (off road boondocking, drycamping with the wife) for over a year now, but the more I research, the more I've fallen down the youtube rabbit hole of the slimeyness of the RV industry as a whole. It seems none of the classes of RV's is immune to this. Every owner from a 30K TT to half a million dollar diesel pushers have the same stories to tell. Just not sure I want to expose myself to this.
Every single RV dealer is the same. NO EXCEPTIONS. I have never seen people perform such shoddy work then RV mechanics.
I take my RV to independent mechanics. Example of something in the house side breaks, I call a mobile mechanic, if I can’t fix it myself. The engine part, I found a great diesel mechanic in my area.
I’ve bought 3 coaches and the only coach that went to the dealer for repairs, was my first travel trailer, I learned my lesson real quick. The second and third coaches, both class A have never gone back to a dealer. I don’t even care about warranty. If you take your coach to fix a warranty issue, they won’t fix it correctly and break 5 other things in the process.
The wrong bolt on the steering linkage is CRIMINAL , and in many states would qualify for criminal charges to the dealership AND the mechanic. FILE A POLICE REPORT
The biggest problem throught out the whole industry is service . I own a 2013 Newmar King Air . Because i have a 600 Cummins and 12.5 kW onan Gen i get my engin serviced at cummins along with the Gen .
Screw that long long wait .
Dealers like lazy days dont give a dam about after the sale service .
Actually, that locknut on the steering coupler probably came from the chassis manufacturer that way. The dealer doesn't bother with a fine tooth inspection because they A: don't give a shat, and B: assume that the chassis maker did the job properly. But yeah, that could for sure be a very big, potentially deadly problem with the too short bolt holding all that together. Also, the proper way to do that is with the proper length bolt and a NEW ny-lock nut, properly torqued for the size bolt. (20 years master auto tech, aircraft structural mechanic, etc)
But these guys probably ain't no worse than the Camping World chain:
ua-cam.com/video/6wrsMU7WMuQ/v-deo.html
The quickest way to get someones attention is to not pay attention to them. When that happens and they feel it in the wallet, their attitudes change. Just don't buy from them. They may be big, but they are not alone.
Yes, they have massive overheads so if the sales slow down they will fell the pinch but will it make any difference, probably not!
The sad part is you are probably right. I deal mostly with my local guy. He's small time with very little overhead, and good. He does have to compete with Camping World right down the street, but his 2 bays are always occupied. I'm not Class A, I just have a travel trailer. But to him it's customer satisfaction. AOK by me.
It doesn't matter if you have a push bike the service ethos should be the same. Any job worth doing, should be done right and with pride or get a job doing what you actually have an interest in.
Exactly.
Lazy Days is not RV One.
You mentioned RV One in this Video.
RV One treated myself and my Wife very well.
Hi Barry
That's great, we purchased from RVone and one the cheque had cleared we were history... But if you received a good service then it's worth letting people know. Which branch and which sales person did you? I bet I know the answer to this all ready but it'll be interesting to hear.
I only pointed it out because your Post is about Lazydays but it seemed like you through RV One (a Different Company across the Highway) in there by mistake. I went to RV One in Orlando. They are all kind of terrible due to the unprofessional nature of the Industry. Acceptable Levels of Mediocrity is the best we can hope for. Can't wait until Hymer or several incredible European Companies make the move over here. They actually Engineer their Vehicles instead of throwing them together on an assembly line full of untrained locals.
So how you been and the cool wife you have as in the two of you been up to. Gee its been a long time since last time I had texted you. Last time she was with her sister and you were by yourself. I know you always go back to your hometown over sea. Sorry to tell you this but sorry you didn't do your home work. I have seen lots out there that all hated there service by lots out there. Different ppl too. Lots would never buy from them either. You two take care. Missed you guys.
Why didn't you take your RV back to the manufacturer for the repairs?
I did, many many times. When you are in California and the manufacture is in Indianna it's just not cost effective on cost and milage. Also I discovered that the quality of workmanship at the manufacture was atrocious.
If you pay 6 figures for a motor coach and do not get proper service I would contact the manufacturer of the motor coach and complain about the inept dealer network.. Document the shoddy repairs and turn complaint over to Federal Transportation authority and state attorney general for further investigation . If you have equipment failure and cause a tragic accident the dealer will be held liable .
Funny story. Just watched Changing Lanes video and they are in love with Lazydays.
I'm thinking that Lazy Days stands to lose significant revenue if they lose even a few buyers due to your report. With the very high prices of these coaches, the profits on even a couple sales amounts to a pretty penny I'm sure. I also posted a video documenting a manufacturer who refused to stand behind their warranty. I made the repair myself for an insignificant amount of money. The fact is that if my video affects even one buyer's choice, they stand to lose thousands of dollars (on a single sale) where they could have made me a happy customer for less than $20. Not only has my video been seen now by over 1600 people, they will also lose all the potential positive advertising I was prepared to provide as we travel extensively and film our camping adventures for UA-cam (I removed portions of the graphics so as to make their brand unrecognizable). When will manufacturers learn that a happy customer is preferable to an unhappy customer ?
That's the whole point. They don't give a F*** as they can't produce them quick enough. Oh what a short memory they have. They are stocking up the dealers with 12 months wort of stock and if they are not careful they are going to catch a cold. The bit I can never get my head around is that your repair would have cost them far less than the $20 you paid and you would not only recommend them to others but would probably buy from them again in the future. Clearly the people in charge of the manufactures only live for the moment. Very short sighted.
I think the global IQ is in decline :-)
To continue- I will bet you Dixie RV in Louisiana can compete with Lasydays.
This is what happens when they wont pay a qualified technician to do the work...that's 12.00 dollar an hour oil changers work right there... Sorry you had to put up with that...