Tired of doing laundry? The Poplin app will find people to do it for you, for just $10 a load. It's being called the Uber of laundry, and users say it is a huge time saver.
39LBS of laundry stolen and Poplin says in writing that they're not responsible. ONE LINE SUMMARY: My clothing was stolen by the person they sent to pick up my clothing, Poplin says they aren't responsible at all for anything that happens to anybody's clothing, and I'm not legally allowed to take them to court. MORE DETAILED VERSION: I had 39 lbs of laundry picked up by the person Poplin sent to my home. That person stole my clothing and would neither reply to me nor Poplin. Poplin wrote that I should file a police report, but that they aren't responsible for the stolen clothing. They wrote that they are a "marketplace" and that they don't hire the person doing laundry, even though I have no information or choice about the person doing my laundry. Why do I say wrote? Because they have no phone number to talk to anyone and refuse to talk via phone about the issue. Essentially, anyone using their app is trusting a complete stranger to clean their clothing and bring it back, because the company will not reimburse you if your clothing is stolen. Reading other reviews, it seems I'm not the person this has happened to. In order to use the app, you have to sign their initial waiver. Most of us automatically sign waivers instead of reading the 20 page document. The waiver essentially says they're not responsible for any loss or damage. Quoted from the terms of service, "Poplin and its affiliates do not guarantee [...] the result of any laundry services [and] Poplin and its affiliates are not responsible for any delays, delivery failures or other damages, liabilities or losses resulting from such problems." Don't take my word for it. The terms of service are on their website, via a tiny link on the bottom of their main page. Not only do they not take responsibility, but you can't even take them to court. The terms of service agreement also says, "You and Poplin mutually agree to resolve any and all covered justiciable disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial." The thing is, that arbitration can cost thousands of dollars since you'd have to be paying an arbiter for every hour they work on the case. Arbiters can run hundreds of dollars an hour. Finally, I paid for $500 of clothing insurance, in case some of my clothing is damaged while washing. This will not nearly cover the more than $2000 lost from those 39 lbs being stolen. To add insult to injury, in order to get the $500 I am owed, the are asking me to sign a long release saying things like that I can't "at any time engage in any form of conduct, or encourage others to engage in any form of conduct, or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill or commercial interests of Releasee". So essentially in order to use the app you're legally agreeing that they are not responsible for absolutely anything that happens to your clothes, that you can't take them to court, and if you accept the insurance you paid for then you'll have to sign a long waiver surrendering even your right to talk about it.
Just so yall know you can just drop off laundry and a laundromat instead of letting some random pick uo your clothes and put them on the dang ground....
When a new user's experience is that their laundry pro loses 3 items in their first order, they will not return so offering Poplin credit rather than reimbursing users for their loss is a joke.
I just signed up minutes ago. Let me guess, was it a sock? In the training it warns against using pods bc it can damage clothing, and if that happens, we have to re-imburse from our own pocket. I use pods for my own laundry&didn't know pods can damage clothes&shorten the life of a washer/dryer.
That’s fascinating that they make you pay out of pocket when they don’t reimburse us with cash when our items go missing. Sounds awful. I was missing a sports bra, cardigan and one sock.
I think that is an inappropriate comment. What makes you so superior above others to make judgments like that? Just because people don't want to do the laundry and spend hours doing it when they have other more important things to take care of like their children and time with their children or time with whatever doesn't mean they're lazy.
@@heidilefevre2680 Yeah, or some of us might be Disabled, and / or without any transportation, in order to get to a laundry. So, a service like this would really be a life saver for many people out there, who are unable to do the laundry themselves.
You should not make assumptions like that. That is not a fair assumption, and is completely untrue in many cases. Some people might be Disabled, and others might have no transportation, and no Laundry near them, and for very good reasons, just unable to do their laundry themselves.
@@justinbryson352 nerd, if they were in those situations they could not afford the service, they'd be on foxed incomes, you make the left look silly nerd
Don't use their detergent smell awful and they will overcharge you
39LBS of laundry stolen and Poplin says in writing that they're not responsible.
ONE LINE SUMMARY: My clothing was stolen by the person they sent to pick up my clothing, Poplin says they aren't responsible at all for anything that happens to anybody's clothing, and I'm not legally allowed to take them to court.
MORE DETAILED VERSION: I had 39 lbs of laundry picked up by the person Poplin sent to my home. That person stole my clothing and would neither reply to me nor Poplin. Poplin wrote that I should file a police report, but that they aren't responsible for the stolen clothing. They wrote that they are a "marketplace" and that they don't hire the person doing laundry, even though I have no information or choice about the person doing my laundry. Why do I say wrote? Because they have no phone number to talk to anyone and refuse to talk via phone about the issue. Essentially, anyone using their app is trusting a complete stranger to clean their clothing and bring it back, because the company will not reimburse you if your clothing is stolen.
Reading other reviews, it seems I'm not the person this has happened to. In order to use the app, you have to sign their initial waiver. Most of us automatically sign waivers instead of reading the 20 page document. The waiver essentially says they're not responsible for any loss or damage. Quoted from the terms of service, "Poplin and its affiliates do not guarantee [...] the result of any laundry services [and] Poplin and its affiliates are not responsible for any delays, delivery failures or other damages, liabilities or losses resulting from such problems." Don't take my word for it. The terms of service are on their website, via a tiny link on the bottom of their main page. Not only do they not take responsibility, but you can't even take them to court. The terms of service agreement also says, "You and Poplin mutually agree to resolve any and all covered justiciable disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial."
The thing is, that arbitration can cost thousands of dollars since you'd have to be paying an arbiter for every hour they work on the case. Arbiters can run hundreds of dollars an hour. Finally, I paid for $500 of clothing insurance, in case some of my clothing is damaged while washing. This will not nearly cover the more than $2000 lost from those 39 lbs being stolen. To add insult to injury, in order to get the $500 I am owed, the are asking me to sign a long release saying things like that I can't "at any time engage in any form of conduct, or encourage others to engage in any form of conduct, or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill or commercial interests of Releasee".
So essentially in order to use the app you're legally agreeing that they are not responsible for absolutely anything that happens to your clothes, that you can't take them to court, and if you accept the insurance you paid for then you'll have to sign a long waiver surrendering even your right to talk about it.
I did it twice and they use the cheapest detergent and barely enough. Most use Purex which does nothing.
They definitely not suppose to do
Just so yall know you can just drop off laundry and a laundromat instead of letting some random pick uo your clothes and put them on the dang ground....
When a new user's experience is that their laundry pro loses 3 items in their first order, they will not return so offering Poplin credit rather than reimbursing users for their loss is a joke.
I just signed up minutes ago. Let me guess, was it a sock? In the training it warns against using pods bc it can damage clothing, and if that happens, we have to re-imburse from our own pocket. I use pods for my own laundry&didn't know pods can damage clothes&shorten the life of a washer/dryer.
That’s fascinating that they make you pay out of pocket when they don’t reimburse us with cash when our items go missing. Sounds awful. I was missing a sports bra, cardigan and one sock.
@@MariaHealey I wonder where they are. Do we need to air tag our dirty laundry now?
What a scam
More laziness
I think that is an inappropriate comment. What makes you so superior above others to make judgments like that? Just because people don't want to do the laundry and spend hours doing it when they have other more important things to take care of like their children and time with their children or time with whatever doesn't mean they're lazy.
@@heidilefevre2680 Yeah, or some of us might be Disabled, and / or without any transportation, in order to get to a laundry. So, a service like this would really be a life saver for many people out there, who are unable to do the laundry themselves.
You should not make assumptions like that. That is not a fair assumption, and is completely untrue in many cases. Some people might be Disabled, and others might have no transportation, and no Laundry near them, and for very good reasons, just unable to do their laundry themselves.
@@justinbryson352 nerd, if they were in those situations they could not afford the service, they'd be on foxed incomes, you make the left look silly nerd
@@justinbryson352 have hauled laundry on foot to the laundromat, ps most apts have laundry rooms these days