Hi, thank you for rating the app. Please feel free to reach out to us on Facebook/Twitter with a private message if you ever need any assistance. We look forward to hearing from you soon. -Jim
You aren’t kidding! Lost power and my Honeywell Home thermostat lost connection to my internet. Jumping through hoops trying to reconnect. Why can’t it be done on the TCC app??
I agree!! This thing has got to be the most frustrating thing! Why can't it just have a simple 'Connect to WiFi' button?!?! Jeepers. Im thinking of throwing it in the garbage and buying from a different company!
What I finally did was go to settings or menu at the top of the main screen on the thermostat and from there I was able to reconnect to my wifi. Simple once I knew where to look. But that was after installing the Resideo app and another useless one. Hope this helps someone.
Wow. Looked everywhere to no avail. Came to UA-cam and did a search. Saw yours and wheeeee. Perfect! Fixed my connection in no time. Thank you so much.
OMG... programmers, you're fired. Why is something that should be simple to do be so complicated? Allow me: 1) Press RESET WIFI button. 2) Choose the new WIFI name from a list of available WIFI signals. 2) Enter the WIFI Password. 3) Press done. DONE!
Thanks for your message, DJ Aramis. Feel free to contact us if you require any assistance with your thermostat. You can send us a private message on our Facebook or Twitter page under "Honeywell_Home" or at 1 (855) 733-5465. Thank you and have a great day! - Laura
Hi Fabio, once the thermostat displays the WiFi setup message you will have 10 minutes to complete the connection process. To restart the time, please remove the face plate form the wall for 1 minute and try again, we recommend trying with a different device this time laptop/smartphone/tablet and make sure that you enter the 192.168.1.1 on the address bar and not the search bar. - Maria
When it works, it works great. Every time it loses WiFi connection though, I struggle to connect. After changing the numbers to 0900 and 0 and press done, the message at the top still says WiFi connection lost. It doesn’t change to WiFi setup mode. So frustrating! Not finding answers online.
@@honeywellhome rth8580wf. After 30 mins I was able to resolve the issue by trial and error but I would really like a step by step that addresses this issue. Thanks!
We are happy to hear that you were able to reconnect the thermostat. If you provide us with an email address we will be happy to send you the steps to reconnect your thermostat, you can contact us via private message to our Honeywell home Facebook page or @Honeywell_Home twitter account or at 1 (855) 733-5465. - Maria
@@honeywellhome Why does hitting "More" bring up a bunch of blank buttons? Why is there not a way on the device itself to produce the MAC id? You have a "message Center" but no way to tell the message center to produce relevant messages... This system is about the worst user interface I have ever used and I was around in the AOL days....
Try unplugging the stat. and reseating the wifi board. It's under a cover on the rear of the stat. I had two where the WiFi option just went away. this fixed it on both
at minute 2.38 its showing connection successful, in my case its giving the MAC address and another number and asking me to register at my total connect although I am registered and I am using this device for over 7 years. what can I do to avoid this in the future from happening?
Hi Ned, thanks for reaching out with this. To better determine what troubleshooting needs to be done it would be helpful to know if you are receiving any error messages when trying to connect. We recommend contacting us directly for additional support with this. You can reach us at 1-855-733-5465, through live chat, or via social media and ref #01190164 and we will be happy to help you get everything working properly. Thank you again for reaching out and we look forward to working with you. -Kari
Hello, Happy dAY! Thank you for contacting us! You can download the TCC app from the links below. Appstore: apps.apple.com/us/app/total-connect-comfort/id469517819 Playstore: play.google.com/store/apps/details?id=com.honeywell.mobile.android.totalComfort&hl=en_US&gl=US -Alex
I have a VisionPro TH8320WF. I'm following the tutorial. I'm trying to connect to a new WIFI provider in my home. I can't get to step one as I can't get a message WiFI setup. On your Tutorial, it says go to "0900" and change from 1 to 0. Well, it's on 0 and it will not go to 1 or 0, the up/down arrow doesn't work
Hi Mark, thanks for reaching out! We're happy to assist and sort things out. Let's start by removing your thermostat from the wall for couple of minutes only, and let me know if it's displaying WIFI SETUP on the top part of the screen after that. -Tony
Hi Long-Khánh, it is recommended to work with DHCP Enabled networks instead. If further questions arise, please reach out to us on Facebook/Twitter under Honeywell Home and we'll be happy to assist you. -Charlie
Hello I just moved into a new house with this machine. I managed to connect the wifi but can’t register the device as it’s appearing as “previously registered”… what should I do please?
Hi Maggie, if you’re still experiencing this, we would be happy to assist you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon. -Charlie
I just spent 40 minutes on the phone with “support”. We went through so many procedures I can’t recall of them. Thermostat still not connecting to WiFi. Yes, I unplugged and Re plugged the router, removed the thermostat cover, Re-set the equipment interface module (at least twice). Logged out of the app, logged back in, etc. Any other suggestions would be appreciated.
I changed my routers wifi name. So I had to change it on my RTH8580WF thermostat. I changed the 900 value to 0 then connected to it using my phone, however, when I try to go to 192.168.1.1 it looks like it's loading but then stops and just displays a blank screen. Please help.
Hi Okan. We recommend verifying that you are connected to the "Newthermosat_xxxx" network name before you go to 192.168.1.1. Please feel free to contact our team for support at 1-855-733-5465 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". We'll be glad to continue assisting you. - Laura
Same thing was happening to me. I turned off data on my phone, but that still didn’t work. I finally switched to my iPad which is WiFi only, and I was able to do it on there.
Hi, you must be on-site to restore the WiFi connection by resetting the power for the thermostat. Just disconnect the thermostat faceplate from the wallplate for thirty seconds. Please feel free to reach out to us if you require further assistance. -Jerry
The TH8320UP1037 Thermostat does not have WiFi capability and we do not support this thermostat. If you need assistance, please contact your utility company. -Jerry
Hi Logan, That's a great question, please see the following steps on how to factory reset the unit. 1. Press SYSTEM. You’ll see several blank buttons on the bottom of the display. 2. Press and hold the center blank key for approximately five seconds until screen changes. 3. 0112 will appear on the left, press the up arrow to change 0112 to 0710. 4. Press the up arrow next to the right set of numbers to 1. 5. Press done to save. You'll need the manual to re-setup the thermostat. See link below. customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2734EFS.pdf -Joey
New thermostat does not show up in my networks to choose from. I've tried multiple different devices and it does not show up on any of them. I need to know how to fix this situation.
Hi there, we're sorry for the experience you're having. We'll be happy to help you sort this out so you can use the thermostat as intended. At your convenience, please contact us at 1-855-733-5465, or through live chat at bit.ly/34i2iU7. You can also reach us through Twitter or Facebook under Honeywell Home. - Jerry
This is a complete garbage system. I can't believe they're selling shit like this still and you NEED to setup on a smartphone so you're shit out of luck without one.
Hi Stanislav, if you are not able to see the 900 number to get the thermostat to show 'Wi-Fi Setup' please contact our tech support team. We would like to verify the model number and help you connecting your thermostat. You can reach out to us at (800) 468-1502 or on social media. -Maria
Hi Stanislav, we need the model number of the thermostat, this information is located on the back of the faceplate. When you have a moment, please reach out to us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home. -Jerry
Our church has two TH8320WF thermostats mounted side by side. For one, this tutorial worked perfectly. For the other, I'm not getting "WiFi Setup" at the top of the screen after selecting 0900 and 0. I have removed the faceplate a couple of times with no luck. What do I do now?
Hi Wade, thanks for your message. We'd like to assist you with some troubleshooting steps. At your convenience please contact us with your account and complete thermostat data at 1-800-468-1502 or you can also send us a private message on our Facebook or Twitter page under Honeywell Homes. Thank you. -Laura
Wade - Did you ever find a fix for this problem? I had the same problem and found the answer on another site. The wifi module can become disengaged from the main board when the unit is pulled off the wall. Pull the unit off the wall and use a small plastic or wooden probe to push the circuit board under the plastic on the left side (as you are looking at the back side) while using your fingers to push on the screen on the opposite side of the unit. Plug it back in and see if it now works. If it doesn't work then remove from wall and disassemble the circuit boards from the front display and realign the 4 pins on the wifi board with the main board. That is what fixed mine.
Hi bee_z, thank you for contacting us. We will be happy to help unregistering it from the previous account, please send us a Direct Message to our Facebook or Twitter 'Honeywell Home' account or reach out to our team at (800) 633-3991. -Maria
Hi Louis, the MAC ID of your thermostat should be located on the back of the faceplate. If it is on the wall, please give it a light tug to located the ID on the back of the faceplate. -Jay
Hi Joshua, to register your VisionPRO thermostat you will need to create an account on the MyTCC website mytotalconnectcomfort.com/portal/ once you create and activate your account you can use the MAC ID and CRC o register the thermostat on the website. After the registration you can start using the TCC app with the same credentials. -Maria
@Honeywell Home thank you for your help but I had to contact customer support and go through program codes on the actual thermostat display 0890-0, 0890-1, 0900-0
Hi There! If the Wi-Fi thermostat lost connection with the Wi-Fi and is showing a "No IP Address" message take a look at the following: Unplug the thermostats for 30 seconds to a minute and then plug them back in. Reboot the router. Try going through the Wi-Fi setup process again. Do a factory reset on the thermostat after writing down all the system settings beforehand. -John
Hi Ted, the thermostat itself should have a MAC ID on the back of the face plate. The face plate is designed to clip off the wall. Please feel free to reach out to us directly on Facebook/Twitter with a private message if you need support. We look forward to hearing from you soon. -Jay
MAC is on the back of the device but there is no way to find wifi networks from the device directly. The only method I see is to register an account with Honeywell. Why do I need to register online to be able to locally control a thermostat on my home network from a tablet on my home network? I can only assume Honeywell is selling data I would rather they not have. I am very dissatisfied with this product and will be replacing it.
It's not just useless but super annoying when the steps recommended refernce no scenario some users encounter. References to things that don't appear on the thermostat or the app are useless.
Sadly this is not working, I keep getting a blank page and the 192 number doesn't work either, I try on android, iPhone, PC & laptop, and the same shit so I'm going to dump this thermostat in the trash and get a google nest
Hi DJ Aramis, we are sorry that you feel this way. We will be happy to guide you through the thermostat reconnection and make sure that everything is working properly. At your convenience, please contact us at 1 (855) 733-5465 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST. - Maria
@@honeywellhome well look at that, I must got someones attention because after fighting for 3 days with it and then leaving a negative comment on this video out of nowhere is working the next day after my feedback, well thank you for fixing your website and my apologies
Hi DJ Aramis, we appreciate the time you took for letting us know and we're glad it is working now. If additional questions or concerns arise feel free to contact us at 1 (855) 733-5465 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST. Thank you and we hope you have a great day! - Laura
I follow the instructions very carefully. When it doesn’t work, I watch video again, and follow the instructions again, and it doesn’t work again. I follow the instructions, and it doesn’t work. Why doesn’t it work? Why does nothing as described? I followed the instructions over, and over, and over, and over. It still didn’t do what you said it would do.
I spent $180 on a Honeywell thermostat- if you think you’re going to get alerts via text message you’re wrong. The absolutely worthless feature- it will send you E-MAIL alerts for temperature changes OUTSIDE!!!! Who on earth needs that information?? I wish I went w/ the Nest!!!
Hey Wilson, thanks for bringing this to our attention. If you're getting an invalid password error when trying to connect your thermostat to Wi-Fi, please verify the following: 1) The correct WiFi password entered (Caps Lock sensitive); 2) No special characters in the WiFi network name (SSID); 3) Ensure the network security standard is set to one of the following compatible options: -Open; -WEP_PSK; -WPA_TKIP_PSK; -WPA2_AES_PSK; -WPA2_MIXED_PS; If you are unsure on how to check these settings please refer to the manufacturer of the router or your internet service provider. Lastly, if all of the above has been confirmed and you are still receiving an "invalid password" error, try power cycling the router. Feel free to give us a call if you still need help or have any other questions or concerns. You can reach us at 1-855-733-5465 and we'll be happy to help! -Kari
This has to be one of the dumbest processes for setting up your wifi that I've seen. We purchased our home, the MAC address was registered to the previous owner and now I need to sign into the previous owners account in order to deactivate that registration. Unbelievable that a company like Honeywell could implement such a ridiculous process and when calling support, they need to have the Thermostat connected to WIFI before they can assist you. The previous owners WIFI is no longer available! Just stupid........
Hi Admin, thank you for giving us your feedback. If you ever have any questions about our products in the future, please feel free to reach out to our support team via Facebook/Twitter with a private message. -Paul
Piece of shit product. If you're thinking about buying one, stay away! Mine hasn't been able to reconnect to internet since December. It's not May, almost June.
Hello Ruth! Thank you for contacting us. Feel free to send us a Direct Message through Facebook if you are struggling with the connection process. We will be happy to help you! -Alex
Hello Dejan Triv, thanks for your message. We recommend rebooting the router and making sure it is connected to a 2.4Ghz signal. No dual-band, Wi-Fi extenders, or network switches. If you are still experiencing some difficulties, at your convenience feel free to contact us at 1-800-468-1502 or you can also send us a private message on our Facebook or Twitter page under Honeywell Homes. Thank you. -Laura
We're glad to know it worked, Dejan Triv. Thanks for letting us know. Feel free to reach us back in case future questions arise and we hope you have a great day! -Laura
i get this site can't be reached when going to the website and no page automatically came up Edit: Doesn't work with google chrome browser, but works with duckduckgo
Hi Jon, thank you for bringing this to our attention. We would like to help you troubleshooting and connecting your thermostat to Wi-Fi. At your convenience, please contact our team at 1 (800) 468-1502 or sending a private message to our Honeywell Home account on Twitter or Facebook, we will be happy to help. -Maria
Easily the least user friendly product I have ever purchased. I think disarming explosives is likely serval times easier and straightforward…
Hi, thank you for rating the app. Please feel free to reach out to us on Facebook/Twitter with a private message if you ever need any assistance. We look forward to hearing from you soon. -Jim
You aren’t kidding! Lost power and my Honeywell Home thermostat lost connection to my internet. Jumping through hoops trying to reconnect. Why can’t it be done on the TCC app??
I agree!! This thing has got to be the most frustrating thing! Why can't it just have a simple 'Connect to WiFi' button?!?! Jeepers. Im thinking of throwing it in the garbage and buying from a different company!
What I finally did was go to settings or menu at the top of the main screen on the thermostat and from there I was able to reconnect to my wifi. Simple once I knew where to look. But that was after installing the Resideo app and another useless one. Hope this helps someone.
Here's the thing about disarming a bomb: either it works or suddenly it isn't your problem
Wow. Looked everywhere to no avail. Came to UA-cam and did a search. Saw yours and wheeeee. Perfect! Fixed my connection in no time. Thank you so much.
Thanks for reaching out, on RT9585 model you need to press SETTINGS > WIFI SET UP, and it should allow you to reconnect -Jared
OMG... programmers, you're fired. Why is something that should be simple to do be so complicated? Allow me: 1) Press RESET WIFI button. 2) Choose the new WIFI name from a list of available WIFI signals. 2) Enter the WIFI Password. 3) Press done. DONE!
Fixed my connection in no time. Perfect tutorial. thank you. I probably won't use you again, but I've subscribed! :D
Super helpful thank you!
Thanks for helping me figure how to disconnect my wifi - we don't use the app anymore & no need for Honeywell to keep monitoring our energy usage.
well this video did help and now my thermostat is working with wifi perfect
Thanks for your message, DJ Aramis. Feel free to contact us if you require any assistance with your thermostat. You can send us a private message on our Facebook or Twitter page under "Honeywell_Home" or at 1 (855) 733-5465. Thank you and have a great day! - Laura
@@honeywellhome when I try to go to 192.168.1.1 I get a message that the host is unreachable
Hi Fabio, once the thermostat displays the WiFi setup message you will have 10 minutes to complete the connection process. To restart the time, please remove the face plate form the wall for 1 minute and try again, we recommend trying with a different device this time laptop/smartphone/tablet and make sure that you enter the 192.168.1.1 on the address bar and not the search bar. - Maria
When it works, it works great. Every time it loses WiFi connection though, I struggle to connect. After changing the numbers to 0900 and 0 and press done, the message at the top still says WiFi connection lost. It doesn’t change to WiFi setup mode. So frustrating! Not finding answers online.
Hey there, thank you for reaching out. Please provide us with the model number of the thermostat so that we can better assist. -Jay
@@honeywellhome rth8580wf. After 30 mins I was able to resolve the issue by trial and error but I would really like a step by step that addresses this issue. Thanks!
We are happy to hear that you were able to reconnect the thermostat. If you provide us with an email address we will be happy to send you the steps to reconnect your thermostat, you can contact us via private message to our Honeywell home Facebook page or @Honeywell_Home twitter account or at 1 (855) 733-5465. - Maria
@@honeywellhome Why does hitting "More" bring up a bunch of blank buttons? Why is there not a way on the device itself to produce the MAC id? You have a "message Center" but no way to tell the message center to produce relevant messages... This system is about the worst user interface I have ever used and I was around in the AOL days....
I’m having the same problem now and it’s frustrating as hell
mine doesn't say Wi-Fi Setup, it's just blank
Try unplugging the stat. and reseating the wifi board. It's under a cover on the rear of the stat. I had two where the WiFi option just went away. this fixed it on both
Yeah no, I’ve done the 900 0 and there no message up top at ALL
at minute 2.38 its showing connection successful, in my case its giving the MAC address and another number and asking me to register at my total connect although I am registered and I am using this device for over 7 years. what can I do to avoid this in the future from happening?
Having trouble connecting to Fios. I am using the 2.4 mhz connection and still unable to get the thermostat to connect.
Hi Ned, thanks for reaching out with this. To better determine what troubleshooting needs to be done it would be helpful to know if you are receiving any error messages when trying to connect. We recommend contacting us directly for additional support with this. You can reach us at 1-855-733-5465, through live chat, or via social media and ref #01190164 and we will be happy to help you get everything working properly. Thank you again for reaching out and we look forward to working with you. -Kari
What model is this? I have the T5060F7088 and would like to use the same base, just want wifi.
Hi Cody,
This is model TH8320WF1003. -Joey
How to download application for this model?
Hello, Happy dAY! Thank you for contacting us!
You can download the TCC app from the links below.
Appstore:
apps.apple.com/us/app/total-connect-comfort/id469517819
Playstore:
play.google.com/store/apps/details?id=com.honeywell.mobile.android.totalComfort&hl=en_US&gl=US -Alex
I have a VisionPro TH8320WF. I'm following the tutorial. I'm trying to connect to a new WIFI provider in my home. I can't get to step one as I can't get a message WiFI setup. On your Tutorial, it says go to "0900" and change from 1 to 0. Well, it's on 0 and it will not go to 1 or 0, the up/down arrow doesn't work
Hi Mark, thanks for reaching out! We're happy to assist and sort things out. Let's start by removing your thermostat from the wall for couple of minutes only, and let me know if it's displaying WIFI SETUP on the top part of the screen after that. -Tony
Can I set static IP address for this thermostat?
Hi Long-Khánh, it is recommended to work with DHCP Enabled networks instead. If further questions arise, please reach out to us on Facebook/Twitter under Honeywell Home and we'll be happy to assist you. -Charlie
Set a static IP from your router.
Is this tutorial voiced by Mike Judge? Sounds JUST like the guy!
Hello I just moved into a new house with this machine. I managed to connect the wifi but can’t register the device as it’s appearing as “previously registered”… what should I do please?
Hi Maggie, if you’re still experiencing this, we would be happy to assist you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon. -Charlie
I just spent 40 minutes on the phone with “support”. We went through so many procedures I can’t recall of them. Thermostat still not connecting to WiFi. Yes, I unplugged and Re plugged the router, removed the thermostat cover, Re-set the equipment interface module (at least twice). Logged out of the app, logged back in, etc. Any other suggestions would be appreciated.
Hi Leslie, please reach out to us via Facebook or Twitter so we can properly gather information. We look forward to hearing from you soon. -Jim
Did you get it to work?
@@Integrity.is.everything yes, once I realized that a houseguest had unplugged the Redlink wireless interface. So, human error.
I changed my routers wifi name. So I had to change it on my RTH8580WF thermostat. I changed the 900 value to 0 then connected to it using my phone, however, when I try to go to 192.168.1.1 it looks like it's loading but then stops and just displays a blank screen. Please help.
Hi Okan. We recommend verifying that you are connected to the "Newthermosat_xxxx" network name before you go to 192.168.1.1. Please feel free to contact our team for support at 1-855-733-5465 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". We'll be glad to continue assisting you. - Laura
Turn off data on your phone. That was my issue
Same thing was happening to me. I turned off data on my phone, but that still didn’t work. I finally switched to my iPad which is WiFi only, and I was able to do it on there.
I am trying to re-establish Wifi connection, and the device doesn't say Wi-Fi Setup, it's just blank. How do i resolve this?
How do I reconnect RTH8500WF Wi-Fi thermostat from a different location?
Hi, you must be on-site to restore the WiFi connection by resetting the power for the thermostat. Just disconnect the thermostat faceplate from the wallplate for thirty seconds. Please feel free to reach out to us if you require further assistance. -Jerry
@@honeywellhome No help when your out of state. Thanks
We apologize for the inconvenience. It is not possible to reconnect the thermostat to Wi-Fi remotely. -Maria
Hi, it says web page is no longer available, how can i do it?.
Hi, we're happy to help. Which webpage are you entering into the search engine? -Jim
@@honeywellhome thank u for answering, i called customer service and they where able to do help me, i was doing it wrong
The TH8320UP1037 Thermostat does not have WiFi capability and we do not support this thermostat. If you need assistance, please contact your utility company. -Jerry
Thank you!
How do I factory reset it?
Hi Logan,
That's a great question, please see the following steps on how to factory reset the unit.
1. Press SYSTEM. You’ll see several blank buttons on the bottom of the display.
2. Press and hold the center blank key for approximately five seconds until screen changes.
3. 0112 will appear on the left, press the up arrow to change 0112 to 0710.
4. Press the up arrow next to the right set of numbers to 1.
5. Press done to save.
You'll need the manual to re-setup the thermostat. See link below.
customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2734EFS.pdf -Joey
New thermostat does not show up in my networks to choose from. I've tried multiple different devices and it does not show up on any of them. I need to know how to fix this situation.
Hi there, we're sorry for the experience you're having. We'll be happy to help you sort this out so you can use the thermostat as intended. At your convenience, please contact us at 1-855-733-5465, or through live chat at bit.ly/34i2iU7. You can also reach us through Twitter or Facebook under Honeywell Home. - Jerry
it is NEVER this easy. I'll never buy another Honeywell product.
shut up
This is a complete garbage system. I can't believe they're selling shit like this still and you NEED to setup on a smartphone so you're shit out of luck without one.
Hi, I don't recognize 0900 on my unit. How do I access wi-fi setup?
Hi Stanislav, if you are not able to see the 900 number to get the thermostat to show 'Wi-Fi Setup' please contact our tech support team. We would like to verify the model number and help you connecting your thermostat. You can reach out to us at (800) 468-1502 or on social media. -Maria
@@honeywellhome the thermostat is UtilityPRO Series
Hi Stanislav, we need the model number of the thermostat, this information is located on the back of the faceplate. When you have a moment, please reach out to us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home. -Jerry
@@honeywellhome on the back I see TH8320UP1037
Our church has two TH8320WF thermostats mounted side by side. For one, this tutorial worked perfectly. For the other, I'm not getting "WiFi Setup" at the top of the screen after selecting 0900 and 0. I have removed the faceplate a couple of times with no luck. What do I do now?
Hi Wade, thanks for your message. We'd like to assist you with some troubleshooting steps. At your convenience please contact us with your account and complete thermostat data at 1-800-468-1502 or you can also send us a private message on our Facebook or Twitter page under Honeywell Homes. Thank you. -Laura
Wade - Did you ever find a fix for this problem? I had the same problem and found the answer on another site. The wifi module can become disengaged from the main board when the unit is pulled off the wall. Pull the unit off the wall and use a small plastic or wooden probe to push the circuit board under the plastic on the left side (as you are looking at the back side) while using your fingers to push on the screen on the opposite side of the unit. Plug it back in and see if it now works. If it doesn't work then remove from wall and disassemble the circuit boards from the front display and realign the 4 pins on the wifi board with the main board. That is what fixed mine.
@@kurtlinn924 that was it thanks!!!
My device is registered to another account, but we are the new home owners and have no way of un registering it from their account... could you help?
Hi bee_z, thank you for contacting us. We will be happy to help unregistering it from the previous account, please send us a Direct Message to our Facebook or Twitter 'Honeywell Home' account or reach out to our team at (800) 633-3991. -Maria
Cannot get my (4) th8320 thermostat screens to come on and they are all brand new. Have 24v but screen will not come on
Hi MaryAnne,
Is there anyway you can send us a picture of the wiring? -Joey
Mine says I need the Mac id and that it would display it on screen how do I get it to display on screen?
Hi Louis, the MAC ID of your thermostat should be located on the back of the faceplate. If it is on the wall, please give it a light tug to located the ID on the back of the faceplate. -Jay
Do you have a video showing how to reconnect the Honeywell RTH9585WF
Can u link the app
Hi Joshua, to register your VisionPRO thermostat you will need to create an account on the MyTCC website mytotalconnectcomfort.com/portal/ once you create and activate your account you can use the MAC ID and CRC o register the thermostat on the website. After the registration you can start using the TCC app with the same credentials. -Maria
Not able to get wifi setup screen after getting new internet service
Hi Anthony, after changing ISU # 900 to 0 the device is not showing wifi setup on the home screen? -Joey
@Honeywell Home correct. It will not display wifi set up screen. "New thermostat "does not appear as a wifi signal on my laptop
Got it, I would first attempt power cycling the unit by detaching the faceplate for 30 seconds and replace to the base. -Joey
@Honeywell Home thank you for your help but I had to contact customer support and go through program codes on the actual thermostat display 0890-0, 0890-1, 0900-0
I'm getting. "no IP address" AFTER it connected... losing my mind..
Hi There! If the Wi-Fi thermostat lost connection with the Wi-Fi and is showing a "No IP Address" message take a look at the following: Unplug the thermostats for 30 seconds to a minute and then plug them back in. Reboot the router. Try going through the Wi-Fi setup process again. Do a factory reset on the thermostat after writing down all the system settings beforehand. -John
@@honeywellhome I did all that. This Thermostat blows
make sure if you're on your phone to disconnect from data also. its best to do it on your laptop
@@elliot3147 New thermostat does not show up on my laptop either. Does not show up on any device I've tried using
@@ydlog5 does it show WiFi setup? On the screen
Mine doesn't show "0900"
That reconnect button brings me to a 404 page on the Honeywell website
Turn off the phones data. Rely on wifi only
Hi Ted, the thermostat itself should have a MAC ID on the back of the face plate. The face plate is designed to clip off the wall. Please feel free to reach out to us directly on Facebook/Twitter with a private message if you need support. We look forward to hearing from you soon. -Jay
MAC is on the back of the device but there is no way to find wifi networks from the device directly. The only method I see is to register an account with Honeywell. Why do I need to register online to be able to locally control a thermostat on my home network from a tablet on my home network? I can only assume Honeywell is selling data I would rather they not have. I am very dissatisfied with this product and will be replacing it.
Q a qaa😊!2+¡
😊
It's not just useless but super annoying when the steps recommended refernce no scenario some users encounter. References to things that don't appear on the thermostat or the app are useless.
Sadly this is not working, I keep getting a blank page and the 192 number doesn't work either, I try on android, iPhone, PC & laptop, and the same shit so I'm going to dump this thermostat in the trash and get a google nest
Hi DJ Aramis, we are sorry that you feel this way. We will be happy to guide you through the thermostat reconnection and make sure that everything is working properly. At your convenience, please contact us at 1 (855) 733-5465 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST. - Maria
@@honeywellhome well look at that, I must got someones attention because after fighting for 3 days with it and then leaving a negative comment on this video out of nowhere is working the next day after my feedback, well thank you for fixing your website and my apologies
Hi DJ Aramis, we appreciate the time you took for letting us know and we're glad it is working now. If additional questions or concerns arise feel free to contact us at 1 (855) 733-5465 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST. Thank you and we hope you have a great day! - Laura
I follow the instructions very carefully.
When it doesn’t work, I watch video again, and follow the instructions again, and it doesn’t work again.
I follow the instructions, and it doesn’t work.
Why doesn’t it work?
Why does nothing as described?
I followed the instructions over, and over, and over, and over.
It still didn’t do what you said it would do.
I spent $180 on a Honeywell thermostat- if you think you’re going to get alerts via text message you’re wrong. The absolutely worthless feature- it will send you E-MAIL alerts for temperature changes OUTSIDE!!!! Who on earth needs that information?? I wish I went w/ the Nest!!!
Mine says failed connection and incorrect password ?
Hey Wilson, thanks for bringing this to our attention. If you're getting an invalid password error when trying to connect your thermostat to Wi-Fi, please verify the following: 1) The correct WiFi password entered (Caps Lock sensitive); 2) No special characters in the WiFi network name (SSID); 3) Ensure the network security standard is set to one of the following compatible options:
-Open;
-WEP_PSK;
-WPA_TKIP_PSK;
-WPA2_AES_PSK;
-WPA2_MIXED_PS; If you are unsure on how to check these settings please refer to the manufacturer of the router or your internet service provider. Lastly, if all of the above has been confirmed and you are still receiving an "invalid password" error, try power cycling the router. Feel free to give us a call if you still need help or have any other questions or concerns. You can reach us at 1-855-733-5465 and we'll be happy to help! -Kari
Keeps going offline every few months. This product is low quality. Paid extra for WiFi, but WiFi doesn't work. Disappointing!
This has to be one of the dumbest processes for setting up your wifi that I've seen. We purchased our home, the MAC address was registered to the previous owner and now I need to sign into the previous owners account in order to deactivate that registration. Unbelievable that a company like Honeywell could implement such a ridiculous process and when calling support, they need to have the Thermostat connected to WIFI before they can assist you. The previous owners WIFI is no longer available! Just stupid........
Currently having the same issue! Did you ever get a solution?
@@Natsk8923 No...... looking into the real advantages of using the wifi versus just leaving it as it is...
theses thermostats are garbage. went through so many I lost count. the system button is one of the worst.
Hi Admin, thank you for giving us your feedback. If you ever have any questions about our products in the future, please feel free to reach out to our support team via Facebook/Twitter with a private message. -Paul
Piece of shit product. If you're thinking about buying one, stay away! Mine hasn't been able to reconnect to internet since December. It's not May, almost June.
are you kidding me?? Stand on your toes and touch your nose?. I think landing a lunar rover on the moon has less steps. What a POS
N
Very bad info
Hello Ruth! Thank you for contacting us. Feel free to send us a Direct Message through Facebook if you are struggling with the connection process.
We will be happy to help you! -Alex
“No IP address”, after trying and rebooting for 4 times 😡
Hello Dejan Triv, thanks for your message. We recommend rebooting the router and making sure it is connected to a 2.4Ghz signal. No dual-band, Wi-Fi extenders, or network switches. If you are still experiencing some difficulties, at your convenience feel free to contact us at 1-800-468-1502 or you can also send us a private message on our Facebook or Twitter page under Honeywell Homes. Thank you. -Laura
@@honeywellhome Hi Laura, yes that was the issue. Rebooting my modem did fix the problem, THANK YOU, for your response 👍🏼
We're glad to know it worked, Dejan Triv. Thanks for letting us know. Feel free to reach us back in case future questions arise and we hope you have a great day! -Laura
i get this site can't be reached when going to the website and no page automatically came up
Edit: Doesn't work with google chrome browser, but works with duckduckgo
Hi, we'd be happy to look into this for you. Could you please verify the website by providing us with the link? -Jerry
@@honeywellhome i edited my post with the solution
Thanks for the update. Please feel free to contact us again if additional questions arise. -Jerry
@@honeywellhome You're welcome, and thank you for reaching out.
Hi Mustang2005, can you provide us with which specific link you're referring to? -Jim
Hi Jon, thank you for bringing this to our attention. We would like to help you troubleshooting and connecting your thermostat to Wi-Fi. At your convenience, please contact our team at 1 (800) 468-1502 or sending a private message to our Honeywell Home account on Twitter or Facebook, we will be happy to help. -Maria