Glad I stumbled across this video. I have the exact model and the instructions worked perfectly. I am now finished cleaning up the mess of having to replace my wireless router and having to reprogram/reconnect lots of devices added over the years. What a PITA.
Next time just input/copy the same SSID name & password as your old router to the new router and all devices will connect normally without having to reprogram everything...
The set up for this is a paradox in that it’s two things at the same time - overly complicated and dumber than shit. Whoever designed this should be fired, and retrained into something they’re obviously more familiar with, like manure harvesting.
Yes, this is ridiculously hidden and complex. It should be an item under "More". Also, if "39" does not show up, you need to go to "38" and set it to 1. Still, I like this thermostat much more than the Nest which I gave away.
This comment saved me from having a breakdown. I was almost sure that the guy didn’t wire my thermostat for wifi because I wasn’t seeing “39” and it kept jumping to “42”. Thank you I appreciate you!!
so for some reason your thermostat lost connection. TH6320WF. I tried to remove wifi connection and it goes in wifi setup mode. i connect with phone but can't browse to 192.168.1.1 and I tried same thing on computer with wifi and even did ipconfig to confirm IP settings the thermostat gives ip but the web interface doesn't open. web server broken?
How the hell do I connect when I have to get off my wifi network to hit “New Thermostat”?! No wonder it says “no internet connection”! It does not take me to that page either where I would select the wifi network!
Why after I fix my Wi-Fi connection problem, the thermostat ceases to function and turn on my furnace!? Jesus f****** christ, why is this so f****** confusing and difficult!
Ridiculously complicated! Thank you for this video. It still wasn't exactly like my system, but I could interpret it as I went along. Thank you for this! Mine was disconnected for a few months! I'm with @Peter Valleau "The engineers who designed this connection setup system are the embodiment of pure evil."
Hi Ian, thank you for bringing this to our attention. We are happy to hear that you were able to get it reconnected, if you need assistance with the thermostat or the app you can contact our tech support team at (800) 468-1502 or on social media and we will be happy to help! -Maria
Wifi wasnt connect and I wanted to set up on my phone. However when I did the reset it got me stuck in wifi setup and I cant get out. I cant even set up online as I do not have ID card or the mac address anywhere else, as it came with the house I purchased. How do I get out of the wifi set up. I have error E1 and the only option it provides is cancel. In doing that, It goes to 0 and 0 and cant back out of it
It would be a huge help to have somewhere to print the instructions off as using your online instructions and trying to sync with the same device is not easy.
Hi, you can print out the instructions that are found on page 10 in the User Guide by visiting digitalassets.resideo.com/damroot/Original/10014/33-00130EF.pdf. Please let us know if you require further assistance. -Jerry
My ac guy installed my thermostat w my tech challenged father present while I was at work and he didn't set the wifi. My Dad relayed to me that ac guy had said not to reset the thermostat if i had problems connecting to wifi but to call support. Well it wont load the Wifi setup page on the browser on any of my devices and there is no support phone number. All support manuals/vids say to remove the therm from the wallplate and reconnect. Has anyone else had this issue or found a workaround? Idk really know what reconnecting it would mess up if all he did was wire it and set the type of unit i have.
Hi Curiosity, if you need assistance reconnecting your thermostat to Wi-Fi please feel free to contact our tech support team at (800) 468-1502 or on social media. We will be happy to guide you. -Maria
My issue is we bought our home with it installed and I figured out everything up to registering the device. The previous owner seems to have forgotten to unregister it from his account so it won't let me get in there
Cancel that, Focus pro 6000. You will want to first power cycle the router, then attempt connection, this should free up any unused IP addresses. -Joey
For some reason my thermostat is not seeing the WiFi connections in my garage. It pulls up other WiFi networks in the area and even an old one I no longer use, but will not pull up either of the two (4g/5g) WiFi networks I have in my garage. I know they both work since my tv, phone and laptop, which I am using to program the thermostat, all show the two WiFi networks. The thermostat has worked for over two years but since I lost power I have not been able to re-connect it to my network and have been unable to find any information as to why this is happening. The thermostat still works manually, but I cannot turn it on remotely which sucks since I use my unattached garage as a home gym and have a gas furnace controlled by this thermostat. I am at a loss !!!!
Hi Alan, thank you for reaching out to us. Please make sure that you have a 2.4 GHz only Wi-Fi connection available, the FocusPro thermostat will only connect to 2.4 networks. -Maria
@@honeywellhome Thanks for the reply. Yes I have both 2.4 Ghz and 5 Ghz WiFi signals setup in my garage. It was working fine before I lost power too. I also tried multiple browsers and even used my iPad today and still no luck. Not sure what the heck is going wrong. It finds WiFi signals, just not the ones in my garage. I can see them on my laptop, phone, firestick, etc. just not when I am connected to the thermostat. I'll keep looking. If I can't figure it out I'll pick up a new thermostat.
Is it dual band or do you have separate 2.4 and 5 GHz? These are a few network recommendations: 2.4GHz bandwidth Network (Simultaneous 2.4/5GHz networks that experience connectivity failure may require a separate dedicated 2.4GHz network to be calibrated) Connect directly to the router signal - Not recommended for use with signal booster, satellites, or extenders. Business Networks (Enterprise networks, guest networks, or networks that require logging in via a web page/portal) are not supported. Gateways or Network switches can block some traffic to Honeywell / resideo and are not supported. Recommended WPA2-AES Network Security Protocol DHCP Enabled - Static networks not supported UPnP / P2P Enabled Band-Steering Disabled -Maria
@@honeywellhome This last reply got me thinking so I unplugged the extender that was plugged into a switch coming off the router and connected the extender directly to a router port and it worked. I was able to configure the thermostat. After which I plugged it back into the switch and it works fine still. I have had some other weird stuff with this switch but it never came into the picture until now. Anyway, all is working well now so thanks for replying. Your tips pointed me in the right direction.
I did all this but now my furnace doesn't turn on. I fixed my connection problem to my thermostat but of course now I can't turn on the furnace for some reason.!
If the thermostat was previously used on someone else's account and was not removed from that account, will this procedure allow the thermostat to work on a new account?
Hi RJParker, thanks for your question. This process will not remove a registered user. If you need to unregister a previous user, please give us a call at 1-855-733-5465 or send us a message on Facebook or Twitter and we'll be happy to help you with this process. It can take about 30 minutes and you will need to be onsite with the thermostat. We apologize for any inconvenience this may cause but we hope this was helpful. -Kari
@@honeywellhome Ok. The problem is when using a wifi thermostat in a rental property as a feature for the tenant it is necessary to change the user account when a new tenant arrives. Three questions: 1. Are there any Honeywell thermostats including the T series that allow an unassisted changing of the account without having the previous tenant's account? 2, Second, when enabling a new account through your 855-733-5465 help line do I need to have functional wifi at the time? 3. Third, if I have a hotspot wifi from my phone but not the wifi the next tenant will use can I reset the stat early or do I have to be onsite with the tenant's new wifi?
I just purchased this Thermostat a week ago and on the wi fi setup I can get to the portion were it asks for the Mac info, and I get a message that's its invalid, the numbers are entered correctly and the mac info on the unit is the same as on the card, the manufacturing date is 2005 15 years ago would this be a problem, also I read that a step is missing in the directions. if someone could explain the exact screens and steps that would be helpful. Iam signed up registered with everything that is required, This unit is a RTH 6500 WF SMART SERIES.. thanks...
Hi KudaMan, thank you for bringing this to our attention. We will be happy to help you verifying the configuration of your thermostat! Please send us a DM to our Honeywell Home Facebook/Twitter account with a picture of the wiring of your thermostat. -Maria
Hi ML, thanks for reaching out to us. The Mac ID and Mac CRC that are needed for the registration process can be found on the back of the thermostat. If you require further assistance, please feel free to reach out to us through Twitter and Facebook under Honeywell Home. -Jerry
@@honeywellhome thank you. I didn't see them behing the unit.. I was up late figuring this out.. opened up the panel on the Furnice and did the connect button and was able to connect that way. Unfortantly something ( sensor? ) triggered it to power off. I reset the circuit breaker and connected again.. same thing. having a HVAC company come out this afternoon to see what is triggering the unit to power off.
This sis a great system. We have a dozen or so of these thermostats in buildings adn love tha app and the control allowed from it. Fantastic job Honeywell.
Hi Brave little Hearts, thank you for reaching out to us. It is not possible to reconnect your thermostat remotely, you will need to be at the location. You can send us a Private Message to our Honeywell Home Facebook account with the model number of your thermostat and we will be happy to send you instructions to reconnect. -Maria
This does not always work. I follow all steps and the thermostat says connection failed. It was a problem getting to work a year ago, but I got it. Then I get the disconnect message and it will not connect at all know. I went and bought a Wyze, so much better now.
Hi Dave, thanks for taking the time to review our product. This is not something you should be expecting from us and we apologize for this inconvenience. Please feel free to reach out to us on Facebook/Twitter with a private message or for support if you need any assistance with our products in the future. We look forward to hearing from you soon. -Jim
Can anyone help me????? My thermostat is stuck in the wi fi set up mode blinking on the screen. I've removed it from the wall a million times. I need to get out of this mode to start from scratch to try to connect to wi fi again. I got a new Verizon router - it's 5G and not compatible with the thermostat so I went back to using my old router but I can't get connected again.
Hold the FAN button and Up arrow till reset, then enter 38 and 0, then hit done. It should go to normal. This instruction is in the User Guide for shutting off the wi-fi setup.
Ignore all the convoluted non-advice from Honeywell. If you have lost a pre-existing wifi connection, after you'd already set up your app connection for wireless / remote control, simply RESET YOUR DEVICE. Toggle to "90" then hit "1" to reset it. After an hour of attempting the nonsense suggested in this video, in the owners manual, and elsewhere by Honeywell, this brought back my wifi connection within 30 seconds, and allowed me to regain access from the app that I have utilized for the past four years. Thanks to the random user in the comments on another unhelpful video for suggesting the 90/1 solution. And thanks for nothing, Honeywell, in not ever once suggesting this as a first step toward resolution. Please get your act together in customer and tech support.
Thank you for reaching out. Before retying we recommend to power cycle the device by removing it from the wall for 30 seconds. You can also try the connection steps with a PC/Laptop. -Cesar
What happens when you follow these steps but the thermostat keeps giving error E02 and does not want to connect to the new wifi? I am getting crazy with this error. Could you please help me with this issue? Thank you!!!
Hi USA Intl, thank you for reaching out to us. E02 means Invalid Wi-Fi password. This code displays for 30 seconds, then the thermostat will re-enter Wi-Fi setup mode. Make sure that you are using the correct credentials and re-enter password for home Wi-Fi network. We recommend making sure that both name of the network and password have alphanumeric characters only. -Maria
I've changed my Wifi router to a mesh system and need to reconnect my thermostat to the new network. What security levels does the thermostat support? My new Wifi supports WPA3 which is what I want to use due to the higher security, I suspect the thermostat only supports WPA2.
Hello BruceV, thank you for reaching out! We'd like to know more about your new connection in order for us to investigate compatibility, When you have a moment, please contact us at Facebook/Twitter under Honeywell Home or at 1-800-468-1502. -Charlie
I have tried this method many many times I get as far as entering my wifi's password the thermostat doesn't appear to respond at all, just flashing wifi setup. No errors codes nothing. I was able to disable the wifi so its nots broadcasting its wifi to the neighborhood. I've also restarted my router multiple times.
Good morning, dJDragon7k! We will be happy to offer you more assistance. Please contact us by Direct Message through Facebook, Instagram or Twitter and provide the model number of your device with its MAC ID. -Alex
Hi K, thank you for contacting us. Are you receiving an error message during the process? We would like to get the the details and help reconnecting. Make sure that you have a 2.4 GHz only network and that the name and password of your network have alphanumeric characters only and feel free to contact our team at (800) 633-3991 or on social media. -Maria
Hi Stan, thank you for reaching out to us. This is not what you should expect and we will be happy to help troubleshooting. Please provide us with a picture of the wiring and a picture of the screen, you can send us a DM to our Honeywell Home Facebook or Twitter account. -Maria
These Honeywell wifi thermostats are not very smart. I have one in a rental condo I own. When the power goes out, it does not reset itself. You need to physically be there to re-set it. It is constantly going out and I have no access to it and can't control the temperature which is a significant freeze danger.
Hi Kimberly, the model TH6320WF1005 has range stop features that will not allow you to go below or above certain temperature. We recommend you reaching out to the installer of your thermostat to help you adjusting these settings. -Maria
Hey there! If the screen is blank on your FocusPro thermostat, we recommend ensuring that all of the wires are securely in place and that they are getting proper voltage (20-30 VAC). If the screen is still blank, feel free to give us a call at 1-855-733-5465 and we'll be happy to help out and see if we can get this resolved. Thanks for reaching out and we hope you have a great day! -Kari
Hi Michelle, Since the unit is in Wi-Fi setup mode navigate to the wifi settings on your phone. Connect to the "New thermostat" network, a message may appear stating there is no wifi connection, dismiss this message and stay connected. While connected to the thermostats network open a web page and go to 192.168.1.1/ select your wi-fi network and enter the password. Once the thermostat is connected to wifi go to mytotalconnectcomfort.com/portal/ to enter the mac id and crc which is printed on the backside of the thermostat. -Joey
Hi, thank you for bringing this to our attention. Our tech support team is available 7 days a week, please DM us further details, we will be happy to help troubleshooting and making sure that everything is working as intended. -Jared
I don’t want to help you trouble shoot your faulty app. I truly regret buying a Honeywell thermostat, the dam thing is so buggy and touchy, it’s ridiculous
Hi Tyler! Thank you for your question! If you still need assistance with this, make sure that option 38 is set to 1; this will allow your thermostat to connect to Wi-Fi and you should get option 39. If this doesn't work, please contact us at 1-855-733-5465, through live chat, or via social media and we'll be happy to help out! Thanks again for reaching out and we hope you have a great day! -Kari
Hi Alex, thank you for bringing this to our attention. If you have a FocusPRO thermostat and you don't see the number 39 when you press and hold Fan and up buttons at the same time and press Next a few times to change the number on the screen, we recommend you to contact our tech support team at 1 (800) 633-3991 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST, we will be happy to help you verifying this and making sure that you can reconnect your thermostat to WiFi. - Maria
Yea, clicking on Reconnect does NOT take you to the detailed instructions. I wish I could find those detailed instructions, but it does take me right back to this video, which is pointless. If you're already watching the video, you don't need to click on the link to take you to the video you're already watching.
Hi Bokay, thank you for contacting us. To reset the Wi-Fi connection please press the 'Fan' and up buttons at the same time until you see a big number 1 on the left side of the screen and another number on the right. Press 'Next' until you see a big number 39 on the left fo the screen, on the right side you will see number 1, press the down arrow to change it for a 0 (you should see 39 and 0), press 'Done'. The screen of the thermostat will show "Wi-Fi set up" or "Wi-Fi disconnected". Using a wireless device like a laptop, cell phone or tablet, go to the Wi-Fi settings, connect to the "New thermostat" network. Wait about 5 seconds and another window should come saying "Log in Wi-Fi set up", you will see a list of different networks, connect to your network and enter the password of your router. If you are not able to see the "Log in Wi-Fi set up" window, open a browser and type in the IP address 192.168.1.1 on the address bar, then select your network and type the password of the router. On the thermostat screen you will see the word "Wait", after 3 minutes you Will see "Connection Successful". -Maria
I just did this to my Honeywell thermostat and somehow it messed up the system because my thermostat did not go up to 39. It only went up to 28 and when I did something to my thermostat doing that configuration I just gave up and just turned it back on cool And while it was on cool, it was blowing out like heat and cool at the same time so I had to figure it out myself how to put it back in cool mode without the heater being also turned on at the same time so either my thermostat is not Wi-Fi enabled orthis demonstration is bullshit
I like how when you go to faq on the totalconnect website ZERO info comes up for wifi reset, so you have to scour the internet. So dumb - get it together Honeywell
Hi kyrstenmichelle, thank you for bringing this to our attention. If you need assistance with your thermostat connection please feel free to contact our tech support team by sending a DM to our 'Honeywell Home' Facebook or Twitter account or at (800) 468-1502, we will be happy to help. -Maria
I cannot get the wi-fi set up to appear. I go to 39 - 0. I press done. It goes back to the regular screen. Is this broken? I had to hire a heater repairman to install it. He installed it and set it to what he thought a woman would want. Yes, this is a very misogynistic town. He did not set up wi-fi. Your call center is not open and I have messed with this for 2.5 hours. Please make a video on how to turn on w-fi set up if wi-fi options were denied during installation. Would I ever recommend a Honeywell product to a friend? NO! Nothing should be this complicated.
These things are trash you get a new router good luck it says connect your Wi-Fi from your phone to it the second you do your phone disconnects these things are trash I took it off the wall and smashed it on the floor
Hi Chuck, we recommend checking the configuration of the thermostat. Please let us know the complete model number of your thermostat so we can further assist. You can contact our phone support team at 1-800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura
This unit is only 1-1/2 years old and it quit when I changed the batteries!!!! When I put new batteries in, it said “no signal” even the instructions I got over the phone with a Honeywell tech didn’t work 🤬🤬 I can only get it to 36 and 1. And the HVAC place that install couldn’t figure it out over the phone and why should I pay for an expensive service call for something new??? I’m ready to throw this thing down my septic system!!!!
All the instructions from everyone is the same and none of them worked even removing and re-installing the unit. All I did was to push the up arrow and the fan button just once. Do not hold down. This worked for me and it reset itself without going through this ridiculous process.
This is the most absurd process that it's mind numbing. Tstat has had intermittent connection for a week. Absolutely will not connect & and sends a cool signal on heat to the furnace. I can switch to a manual thermostat without issues. 24/7/365 support isn't there at 11am on Christmas Eve. I know I won't be replacing the pile of crap with a Honeywell.
This doesn't help if your thermostat is in a different location than your personal location. I installed this model so I could control it from a thousand miles away. Obviously, I have to be in the same location to reconnect it; therefore, the video is no help.
This is b.s. the Honeywell server or site must be down. It is so irritating! It happens frequently while Honeywell tries to improve their app, which is lousy!
Hi John, thank you for reaching out! It's possible to disable the Wi-Fi feature on the thermostat. Please feel free to reach out to us via Facebook/Twitter under Honeywell Home for further instructions. -Charlie
Hi Fabes, we are sorry to hear about this. We would like to get more details like if the thermostat is showing a Wi-Fi error or the Wi-Fi setup message, or which part of the process is giving you difficulties. Feel free to contact our tech support team at (800) 633-3991 or send us a DM to our 'Honeywell Home' Facebook or Twitter account and we will be happy to help. -Maria
@@honeywellhome too late... I just ordered one of your competitors t stats. "Sensi" by Emerson. I have that in another building and it is 100 times better than your junky Honeywell. Waaaay less complicated!
Hi Mane, we apologize for the experience. Our tech support team is available 7 days a week at (800) 633-3991 or on social media and we will be happy to help troubleshooting and making sure that everything is working as intended. -Charlie
Pure crap! No where in all the land is there instructions on how to "change" your WIFI... when you click reconnect you get instruction on how to setup not how to change... anywhere! So done with this crap!
Hi Jason, we are sorry that you feel this way. If you need assistance reconnecting your thermostat to Wi-Fi you can contact our tech support team at (800) 468-1502 or through social media, we will be happy to help. -Maria
Hi Rob, our tech support team is available Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST at (800) 468-1502 or on social media Monday - Friday 9 am to 6 pm, Saturday - Sunday 9 am to 5 pm CST. Please make sure that you have a 2.4 GHz only network with no extenders, we will be happy to help reconnecting and verifying the configuration of your thermostat if you are receiving cool in a call for heat, it is possible that during the connection process a setting was accidentally changed. -Maria
Hello Tracy! We are happy to help, when the thermostat shows "WiFi set up" on top it means it is ready to be connected using another device like a smartphone, tablet or laptop. If you still have questions please reach us at 1-800-468-1502 or via Social Media. Our hours are Monday to Friday, from 9:00 am to 8:00 pm CST; Saturday and Sunday, from 9:00 am to 5:00 pm CST. -Tom
The engineers who designed this connection setup system are the embodiment of pure evil.
LOL yep I can't understand why they make it so hard
You're joking, right? By making it simple binary they are making it much more affordable for you. This is why owner's manuals exist
More than that, it’s full of bugs. This is the perfect example of testing failure, if they tested at all.
Lmao EXACTLY
Sure, could be easier I suppose but this was very easy provided people follow the directions...
Glad I stumbled across this video. I have the exact model and the instructions worked perfectly. I am now finished cleaning up the mess of having to replace my wireless router and having to reprogram/reconnect lots of devices added over the years. What a PITA.
Next time just input/copy the same SSID name & password as your old router to the new router and all devices will connect normally without having to reprogram everything...
This is just what I've been looking for all morning... THANK YOU FOR POSTING THIS VIDEO!!!
Having issues connecting to the website
Same.
The set up for this is a paradox in that it’s two things at the same time - overly complicated and dumber than shit. Whoever designed this should be fired, and retrained into something they’re obviously more familiar with, like manure harvesting.
How do I do so that I can configure the thermostat again? I do everything but it does not give me the Wi-Fi configuration
I cant get to the part where i choose a network...the 192.168.1.1 isn't working
have you been able to get the IP situated? i found the solution
@@KingKola01 what was the solution??
@@djeddieo he was just a troll
I need help with this as well
Yes, this is ridiculously hidden and complex. It should be an item under "More". Also, if "39" does not show up, you need to go to "38" and set it to 1. Still, I like this thermostat much more than the Nest which I gave away.
Thanks. You are a life saver!
This comment saved me from having a breakdown. I was almost sure that the guy didn’t wire my thermostat for wifi because I wasn’t seeing “39” and it kept jumping to “42”. Thank you I appreciate you!!
so for some reason your thermostat lost connection. TH6320WF. I tried to remove wifi connection and it goes in wifi setup mode. i connect with phone but can't browse to 192.168.1.1 and I tried same thing on computer with wifi and even did ipconfig to confirm IP settings the thermostat gives ip but the web interface doesn't open. web server broken?
How the hell do I connect when I have to get off my wifi network to hit “New Thermostat”?! No wonder it says “no internet connection”! It does not take me to that page either where I would select the wifi network!
If the number "39" does not appear in the menu ---> Change 38 to 1
There is no reconnect button in the alert. I have the Honeywell RTH9585WF
Webpage served by the thermostat in 39-0 mode is horribly broken and won't load into a modern browser.
Thank you
Why after I fix my Wi-Fi connection problem, the thermostat ceases to function and turn on my furnace!? Jesus f****** christ, why is this so f****** confusing and difficult!
What’s the difference between setting to 39 - 0 and 39 - 1 ? Thanks
Ridiculously complicated! Thank you for this video. It still wasn't exactly like my system, but I could interpret it as I went along. Thank you for this! Mine was disconnected for a few months! I'm with @Peter Valleau "The engineers who designed this connection setup system are the embodiment of pure evil."
Hi Ian, thank you for bringing this to our attention. We are happy to hear that you were able to get it reconnected, if you need assistance with the thermostat or the app you can contact our tech support team at (800) 468-1502 or on social media and we will be happy to help! -Maria
Wifi wasnt connect and I wanted to set up on my phone. However when I did the reset it got me stuck in wifi setup and I cant get out. I cant even set up online as I do not have ID card or the mac address anywhere else, as it came with the house I purchased. How do I get out of the wifi set up. I have error E1 and the only option it provides is cancel. In doing that, It goes to 0 and 0 and cant back out of it
What app should I use if the My Total Comfort Connect app doesn't run on my phone?
It would be a huge help to have somewhere to print the instructions off as using your online instructions and trying to sync with the same device is not easy.
Hi, you can print out the instructions that are found on page 10 in the User Guide by visiting digitalassets.resideo.com/damroot/Original/10014/33-00130EF.pdf. Please let us know if you require further assistance. -Jerry
what IOS app is everyone using to control the thermostat?
My ac guy installed my thermostat w my tech challenged father present while I was at work and he didn't set the wifi. My Dad relayed to me that ac guy had said not to reset the thermostat if i had problems connecting to wifi but to call support. Well it wont load the Wifi setup page on the browser on any of my devices and there is no support phone number. All support manuals/vids say to remove the therm from the wallplate and reconnect. Has anyone else had this issue or found a workaround? Idk really know what reconnecting it would mess up if all he did was wire it and set the type of unit i have.
Simply convoluted.
Hi Curiosity, if you need assistance reconnecting your thermostat to Wi-Fi please feel free to contact our tech support team at (800) 468-1502 or on social media. We will be happy to guide you. -Maria
@@honeywellhome Wait time for phone support is more than an hour. No wonder. This product and your troubleshooting support are a disaster.
My issue is we bought our home with it installed and I figured out everything up to registering the device. The previous owner seems to have forgotten to unregister it from his account so it won't let me get in there
My phone will not connect to the "NewThermostat network
When I enter the IP address at 2:40 it does not connect.
Hi,
What product are you working with? -Joey
Cancel that, Focus pro 6000. You will want to first power cycle the router, then attempt connection, this should free up any unused IP addresses. -Joey
have you been able to get the IP situated? i found the solution
For some reason my thermostat is not seeing the WiFi connections in my garage. It pulls up other WiFi networks in the area and even an old one I no longer use, but will not pull up either of the two (4g/5g) WiFi networks I have in my garage. I know they both work since my tv, phone and laptop, which I am using to program the thermostat, all show the two WiFi networks. The thermostat has worked for over two years but since I lost power I have not been able to re-connect it to my network and have been unable to find any information as to why this is happening. The thermostat still works manually, but I cannot turn it on remotely which sucks since I use my unattached garage as a home gym and have a gas furnace controlled by this thermostat. I am at a loss !!!!
Hi Alan, thank you for reaching out to us. Please make sure that you have a 2.4 GHz only Wi-Fi connection available, the FocusPro thermostat will only connect to 2.4 networks. -Maria
@@honeywellhome Thanks for the reply. Yes I have both 2.4 Ghz and 5 Ghz WiFi signals setup in my garage. It was working fine before I lost power too. I also tried multiple browsers and even used my iPad today and still no luck. Not sure what the heck is going wrong. It finds WiFi signals, just not the ones in my garage. I can see them on my laptop, phone, firestick, etc. just not when I am connected to the thermostat. I'll keep looking. If I can't figure it out I'll pick up a new thermostat.
Is it dual band or do you have separate 2.4 and 5 GHz? These are a few network recommendations: 2.4GHz bandwidth Network (Simultaneous 2.4/5GHz networks that experience connectivity failure may require a separate dedicated 2.4GHz network to be calibrated)
Connect directly to the router signal - Not recommended for use with signal booster, satellites, or extenders.
Business Networks (Enterprise networks, guest networks, or networks that require logging in via a web page/portal) are not supported.
Gateways or Network switches can block some traffic to Honeywell / resideo and are not supported.
Recommended WPA2-AES Network Security Protocol
DHCP Enabled - Static networks not supported
UPnP / P2P Enabled
Band-Steering Disabled -Maria
@@honeywellhome This last reply got me thinking so I unplugged the extender that was plugged into a switch coming off the router and connected the extender directly to a router port and it worked. I was able to configure the thermostat. After which I plugged it back into the switch and it works fine still. I have had some other weird stuff with this switch but it never came into the picture until now. Anyway, all is working well now so thanks for replying. Your tips pointed me in the right direction.
We are happy to hear that you were able to get it connected, Alan! Is there anything else we can assist you with at this moment? -Maria
I did all this but now my furnace doesn't turn on. I fixed my connection problem to my thermostat but of course now I can't turn on the furnace for some reason.!
If you disconnect from the wifi can the thermostat work manually?
No
Thank you so much. The instructions online weren’t helpful. This video saved my day.
If the thermostat was previously used on someone else's account and was not removed from that account, will this procedure allow the thermostat to work on a new account?
Hi RJParker, thanks for your question. This process will not remove a registered user. If you need to unregister a previous user, please give us a call at 1-855-733-5465 or send us a message on Facebook or Twitter and we'll be happy to help you with this process. It can take about 30 minutes and you will need to be onsite with the thermostat. We apologize for any inconvenience this may cause but we hope this was helpful. -Kari
@@honeywellhome Ok. The problem is when using a wifi thermostat in a rental property as a feature for the tenant it is necessary to change the user account when a new tenant arrives.
Three questions:
1. Are there any Honeywell thermostats including the T series that allow an unassisted changing of the account without having the previous tenant's account?
2, Second, when enabling a new account through your 855-733-5465 help line do I need to have functional wifi at the time?
3. Third, if I have a hotspot wifi from my phone but not the wifi the next tenant will use can I reset the stat early or do I have to be onsite with the tenant's new wifi?
Thanks sir, your video was
Helpful
I just purchased this Thermostat a week ago and on the wi fi setup I can get to the portion were it asks for the Mac info, and I get a message that's its invalid, the numbers are entered correctly and the mac info on the unit is the same as on the card, the manufacturing date is 2005 15 years ago would this be a problem, also I read that a step is missing in the directions. if someone could explain the exact screens and steps that would be helpful. Iam signed up registered with everything that is required, This unit is a RTH 6500 WF SMART SERIES.. thanks...
Perfect video future videos should have less music level thank you 🙏🏼
Now my thermostat is not turning my furnace on! It says heat is on but the heat is not on!
THank you. It helped me from completely pulling my hair out!
I set it to heat and cool air was blowing out…it is backwards.
Hi KudaMan, thank you for bringing this to our attention. We will be happy to help you verifying the configuration of your thermostat! Please send us a DM to our Honeywell Home Facebook/Twitter account with a picture of the wiring of your thermostat. -Maria
What if you were never set up on the app? Went tondonthat but its asking for a crc code or something??
Hi ML, thanks for reaching out to us. The Mac ID and Mac CRC that are needed for the registration process can be found on the back of the thermostat. If you require further assistance, please feel free to reach out to us through Twitter and Facebook under Honeywell Home. -Jerry
@@honeywellhome thank you. I didn't see them behing the unit.. I was up late figuring this out.. opened up the panel on the Furnice and did the connect button and was able to connect that way. Unfortantly something ( sensor? ) triggered it to power off. I reset the circuit breaker and connected again.. same thing. having a HVAC company come out this afternoon to see what is triggering the unit to power off.
Awesome video, easy to fallow
What characters can be used on the WIFI password? Last I checked, special characters were not permitted?
This sis a great system. We have a dozen or so of these thermostats in buildings adn love tha app and the control allowed from it. Fantastic job Honeywell.
Can you reconnect the thermostat remotely?
Hi Brave little Hearts, thank you for reaching out to us. It is not possible to reconnect your thermostat remotely, you will need to be at the location. You can send us a Private Message to our Honeywell Home Facebook account with the model number of your thermostat and we will be happy to send you instructions to reconnect. -Maria
This does not always work. I follow all steps and the thermostat says connection failed. It was a problem getting to work a year ago, but I got it. Then I get the disconnect message and it will not connect at all know. I went and bought a Wyze, so much better now.
Hi Dave, thanks for taking the time to review our product. This is not something you should be expecting from us and we apologize for this inconvenience. Please feel free to reach out to us on Facebook/Twitter with a private message or for support if you need any assistance with our products in the future. We look forward to hearing from you soon. -Jim
Can anyone help me????? My thermostat is stuck in the wi fi set up mode blinking on the screen. I've removed it from the wall a million times. I need to get out of this mode to start from scratch to try to connect to wi fi again. I got a new Verizon router - it's 5G and not compatible with the thermostat so I went back to using my old router but I can't get connected again.
Hold the FAN button and Up arrow till reset, then enter 38 and 0, then hit done. It should go to normal. This instruction is in the User Guide for shutting off the wi-fi setup.
Ignore all the convoluted non-advice from Honeywell. If you have lost a pre-existing wifi connection, after you'd already set up your app connection for wireless / remote control, simply RESET YOUR DEVICE. Toggle to "90" then hit "1" to reset it. After an hour of attempting the nonsense suggested in this video, in the owners manual, and elsewhere by Honeywell, this brought back my wifi connection within 30 seconds, and allowed me to regain access from the app that I have utilized for the past four years. Thanks to the random user in the comments on another unhelpful video for suggesting the 90/1 solution. And thanks for nothing, Honeywell, in not ever once suggesting this as a first step toward resolution. Please get your act together in customer and tech support.
I cannot access the router page through a web browser. It just fails to load. Is there anything I can do?
Thank you for reaching out. Before retying we recommend to power cycle the device by removing it from the wall for 30 seconds. You can also try the connection steps with a PC/Laptop. -Cesar
What happens when you follow these steps but the thermostat keeps giving error E02 and does not want to connect to the new wifi? I am getting crazy with this error. Could you please help me with this issue? Thank you!!!
Hi USA Intl, thank you for reaching out to us. E02 means Invalid Wi-Fi password. This code displays for 30 seconds, then the thermostat will re-enter Wi-Fi setup mode. Make sure that you are using the correct credentials and re-enter password for home Wi-Fi network. We recommend making sure that both name of the network and password have alphanumeric characters only. -Maria
Well this is ridiculous and beyond complicated!
I've changed my Wifi router to a mesh system and need to reconnect my thermostat to the new network. What security levels does the thermostat support? My new Wifi supports WPA3 which is what I want to use due to the higher security, I suspect the thermostat only supports WPA2.
Hello BruceV, thank you for reaching out! We'd like to know more about your new connection in order for us to investigate compatibility, When you have a moment, please contact us at Facebook/Twitter under Honeywell Home or at 1-800-468-1502. -Charlie
Easy. Good instructions. Nailed it first try.
I have tried this method many many times I get as far as entering my wifi's password the thermostat doesn't appear to respond at all, just flashing wifi setup. No errors codes nothing. I was able to disable the wifi so its nots broadcasting its wifi to the neighborhood. I've also restarted my router multiple times.
Good morning, dJDragon7k!
We will be happy to offer you more assistance. Please contact us by Direct Message through Facebook, Instagram or Twitter and provide the model number of your device with its MAC ID. -Alex
Trying to connect to Wifi and 39 is not an option.
AND what if I change my wifi password and the process doesn't work? No info on that?
Hi K, thank you for contacting us. Are you receiving an error message during the process? We would like to get the the details and help reconnecting. Make sure that you have a 2.4 GHz only network and that the name and password of your network have alphanumeric characters only and feel free to contact our team at (800) 633-3991 or on social media. -Maria
I set up the wifi but now I only have cool. The heat indicator is gone.
Dude is 39 degrees I my house and -9 outside an the dam thermostat won't work no matter what I do help I might freeze to death
Hi Stan, thank you for reaching out to us. This is not what you should expect and we will be happy to help troubleshooting. Please provide us with a picture of the wiring and a picture of the screen, you can send us a DM to our Honeywell Home Facebook or Twitter account. -Maria
These Honeywell wifi thermostats are not very smart. I have one in a rental condo I own. When the power goes out, it does not reset itself. You need to physically be there to re-set it. It is constantly going out and I have no access to it and can't control the temperature which is a significant freeze danger.
why does mine only go till 28? what do i do?
Hi Kimberly, the model TH6320WF1005 has range stop features that will not allow you to go below or above certain temperature. We recommend you reaching out to the installer of your thermostat to help you adjusting these settings. -Maria
My screen is completely blank, what do I do?
Hey there! If the screen is blank on your FocusPro thermostat, we recommend ensuring that all of the wires are securely in place and that they are getting proper voltage (20-30 VAC). If the screen is still blank, feel free to give us a call at 1-855-733-5465 and we'll be happy to help out and see if we can get this resolved. Thanks for reaching out and we hope you have a great day! -Kari
Hi Michelle,
Since the unit is in Wi-Fi setup mode navigate to the wifi settings on your phone. Connect to the "New thermostat" network, a message may appear stating there is no wifi connection, dismiss this message and stay connected. While connected to the thermostats network open a web page and go to 192.168.1.1/ select your wi-fi network and enter the password. Once the thermostat is connected to wifi go to mytotalconnectcomfort.com/portal/ to enter the mac id and crc which is printed on the backside of the thermostat. -Joey
This is what I've been looking for
Hi, thank you for bringing this to our attention. Our tech support team is available 7 days a week, please DM us further details, we will be happy to help troubleshooting and making sure that everything is working as intended. -Jared
I don’t want to help you trouble shoot your faulty app. I truly regret buying a Honeywell thermostat, the dam thing is so buggy and touchy, it’s ridiculous
Assists please
Yea not working. I'm so confused
Hacking NASA and shutting down a shuttle launch is easier to do that getting this thermostat to connect to my home wifi ...Jesus.
Amen to that.
Stupidest interface ever
I get a 38, no 39 option... What now?
Hi Tyler! Thank you for your question! If you still need assistance with this, make sure that option 38 is set to 1; this will allow your thermostat to connect to Wi-Fi and you should get option 39. If this doesn't work, please contact us at 1-855-733-5465, through live chat, or via social media and we'll be happy to help out! Thanks again for reaching out and we hope you have a great day! -Kari
Thank you!! The user manual is worthless! Success !!
I cannot find 39 / 0 on my setting
Hi Alex, thank you for bringing this to our attention. If you have a FocusPRO thermostat and you don't see the number 39 when you press and hold Fan and up buttons at the same time and press Next a few times to change the number on the screen, we recommend you to contact our tech support team at 1 (800) 633-3991 Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST, we will be happy to help you verifying this and making sure that you can reconnect your thermostat to WiFi. - Maria
Simple enough, right? Wrong. When I type in the ip address it says cannot connect.
Hello Rob I! We are happy to help, please reach us via social media with a Direct Message on Twitter or Facebook. -Tom
Yea, clicking on Reconnect does NOT take you to the detailed instructions. I wish I could find those detailed instructions, but it does take me right back to this video, which is pointless. If you're already watching the video, you don't need to click on the link to take you to the video you're already watching.
Hi Bokay, thank you for contacting us. To reset the Wi-Fi connection please press the 'Fan' and up buttons at the same time until you see a big number 1 on the left side of the screen and another number on the right. Press 'Next' until you see a big number 39 on the left fo the screen, on the right side you will see number 1, press the down arrow to change it for a 0 (you should see 39 and 0), press 'Done'. The screen of the thermostat will show "Wi-Fi set up" or "Wi-Fi disconnected". Using a wireless device like a laptop, cell phone or tablet, go to the Wi-Fi settings, connect to the "New thermostat" network. Wait about 5 seconds and another window should come saying "Log in Wi-Fi set up", you will see a list of different networks, connect to your network and enter the password of your router. If you are not able to see the "Log in Wi-Fi set up" window, open a browser and type in the IP address 192.168.1.1 on the address bar, then select your network and type the password of the router. On the thermostat screen you will see the word "Wait", after 3 minutes you Will see "Connection Successful". -Maria
I just did this to my Honeywell thermostat and somehow it messed up the system because my thermostat did not go up to 39. It only went up to 28 and when I did something to my thermostat doing that configuration I just gave up and just turned it back on cool And while it was on cool, it was blowing out like heat and cool at the same time so I had to figure it out myself how to put it back in cool mode without the heater being also turned on at the same time so either my thermostat is not Wi-Fi enabled orthis demonstration is bullshit
Thank you, the directions did not make sense, your video helped so much!! was ready to send back, but thank you
I like how when you go to faq on the totalconnect website ZERO info comes up for wifi reset, so you have to scour the internet. So dumb - get it together Honeywell
Hi kyrstenmichelle, thank you for bringing this to our attention. If you need assistance with your thermostat connection please feel free to contact our tech support team by sending a DM to our 'Honeywell Home' Facebook or Twitter account or at (800) 468-1502, we will be happy to help. -Maria
I cannot get the wi-fi set up to appear. I go to 39 - 0. I press done. It goes back to the regular screen. Is this broken? I had to hire a heater repairman to install it. He installed it and set it to what he thought a woman would want. Yes, this is a very misogynistic town. He did not set up wi-fi. Your call center is not open and I have messed with this for 2.5 hours. Please make a video on how to turn on w-fi set up if wi-fi options were denied during installation.
Would I ever recommend a Honeywell product to a friend? NO! Nothing should be this complicated.
Hi Kymberlyn, can you confirm function 38 is set to 1? -Joey
I agree, this thing is too complicated
These things are trash you get a new router good luck it says connect your Wi-Fi from your phone to it the second you do your phone disconnects these things are trash I took it off the wall and smashed it on the floor
My cool setting is gone, heat works fine
Hi Chuck, we recommend checking the configuration of the thermostat. Please let us know the complete model number of your thermostat so we can further assist. You can contact our phone support team at 1-800-468-1502 or you can send us a private message on our Facebook or Twitter page under "Honeywell Home". Thank you. - Laura
I just did this and my cool setting is gone too
We’re you able to fix it?
This unit is only 1-1/2 years old and it quit when I changed the batteries!!!! When I put new batteries in, it said “no signal” even the instructions I got over the phone with a Honeywell tech didn’t work 🤬🤬 I can only get it to 36 and 1. And the HVAC place that install couldn’t figure it out over the phone and why should I pay for an expensive service call for something new??? I’m ready to throw this thing down my septic system!!!!
THIS DOES NOT WORK! IT SAYS IT'S CONNECTED TO THE DEVICE BUT IT CAN'T CONNECT TO INTERNET! WHAT THE HELL DOES THAT MEAN!?
excellent buy I recommend it
All the instructions from everyone is the same and none of them worked even removing and re-installing the unit. All I did was to push the up arrow and the fan button just once. Do not hold down. This worked for me and it reset itself without going through this ridiculous process.
I get E02 everytime
Hi there, we're more than happy to help. Please reach out to our support team at your convenience so that we can better assist at 1-855-733-5465. -Jay
Connect online
Hi Jimbo, thank you for reaching out to us. Do you need assistance connecting your thermostat? -Maria
This is the most absurd process that it's mind numbing. Tstat has had intermittent connection for a week. Absolutely will not connect & and sends a cool signal on heat to the furnace. I can switch to a manual thermostat without issues. 24/7/365 support isn't there at 11am on Christmas Eve. I know I won't be replacing the pile of crap with a Honeywell.
This doesn't help if your thermostat is in a different location than your personal location. I installed this model so I could control it from a thousand miles away. Obviously, I have to be in the same location to reconnect it; therefore, the video is no help.
This is b.s. the Honeywell server or site must be down. It is so irritating! It happens frequently while Honeywell tries to improve their app, which is lousy!
hvac tech for 25 years and this the dumbest thing i have ever seen... somebody should be fired!
Just bought a house with one of these. Why on God's green Earth would a simple thermostat need a wifi connection?
Hi John, thank you for reaching out! It's possible to disable the Wi-Fi feature on the thermostat. Please feel free to reach out to us via Facebook/Twitter under Honeywell Home for further instructions. -Charlie
These steps are not working!!!!
Hi Fabes, we are sorry to hear about this. We would like to get more details like if the thermostat is showing a Wi-Fi error or the Wi-Fi setup message, or which part of the process is giving you difficulties. Feel free to contact our tech support team at (800) 633-3991 or send us a DM to our 'Honeywell Home' Facebook or Twitter account and we will be happy to help. -Maria
@@honeywellhome too late... I just ordered one of your competitors t stats. "Sensi" by Emerson. I have that in another building and it is 100 times better than your junky Honeywell. Waaaay less complicated!
I seriously do not understand why every goddamn company thinks you'll never change your wifi password and make it a simple process??
Hi Baddog, thank you for your feedback. Should you ever need assistance with getting your thermostat connected, please feel free to reach out. -Paul
The engineer who designed this must be overly drunken ! Why made it more complicated than it should be.
this got to be the worst thermostat to connect .
Hi Mane, we apologize for the experience. Our tech support team is available 7 days a week at (800) 633-3991 or on social media and we will be happy to help troubleshooting and making sure that everything is working as intended. -Charlie
You clowns probably got it to go under perfect laboratory pure conditions but in the wild - in the real world phhhht,
192.168.1.1 is wrong.... its 192.168.1.100
That opens the same page.
Pure crap! No where in all the land is there instructions on how to "change" your WIFI... when you click reconnect you get instruction on how to setup not how to change... anywhere! So done with this crap!
Hi L. Irons,
Follow the same process as adding a new device, from the home screen tap the + button. -Joey
@@honeywellhome I found a video from another user more helpful than this.
What a clusterfuck of disasters this product, the interface, the company, and any troubleshooting instructions are.
this is horrible. make a better setup system honestly. it shouldnt take me this long to connect a thermostat fo the wifi
Overly complicated, I wouldn’t recommend this model.
Hi Jason, we are sorry that you feel this way. If you need assistance reconnecting your thermostat to Wi-Fi you can contact our tech support team at (800) 468-1502 or through social media, we will be happy to help. -Maria
Hi Rob, our tech support team is available Monday - Friday 9 am to 8 pm, Saturday - Sunday 9 am to 5 pm CST at (800) 468-1502 or on social media Monday - Friday 9 am to 6 pm, Saturday - Sunday 9 am to 5 pm CST. Please make sure that you have a 2.4 GHz only network with no extenders, we will be happy to help reconnecting and verifying the configuration of your thermostat if you are receiving cool in a call for heat, it is possible that during the connection process a setting was accidentally changed. -Maria
192.168.1.1 is used for router IP address. Honeywell, use 192.168.1.255 instead. No one uses that IP address.
Hello Tracy! We are happy to help, when the thermostat shows "WiFi set up" on top it means it is ready to be connected using another device like a smartphone, tablet or laptop. If you still have questions please reach us at 1-800-468-1502 or via Social Media.
Our hours are Monday to Friday, from 9:00 am to 8:00 pm CST; Saturday and Sunday, from 9:00 am to 5:00 pm CST. -Tom