Buick Enclave - The Diagnosis & The Estimate

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  • Опубліковано 5 жов 2024
  • In this video I have a look at a customers Buick Enclave that had a customer complaint of a reallllly loud wheel bearing, object detection not working, no horn, NYSI, and a few other things. Let's see what it needs and get this lady and estimate and see if we get the job.
    -Enjoy!
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    Avoca, NY 14809
    Disclaimer:
    Due to factors beyond the control of South Main Auto Repair, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. South Main Auto Repair assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. South Main Auto Repair recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of South Main Auto Repair, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained.
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КОМЕНТАРІ • 1,4 тис.

  • @Mintore55
    @Mintore55 Рік тому +410

    Your community is lucky to have you Eric, you’re a good mechanic and a great person!

    • @SouthMainAuto
      @SouthMainAuto  Рік тому +51

      I appreciate that!

    • @xjarhead1964
      @xjarhead1964 Рік тому +17

      I agree their lucky to have you. Your labor rate is great compared to what they charge In my area, which is well over $100 hr. My mechanic is also very good and a very good friend of mine and his labor rate is very good also. You do a fabulous job.@@SouthMainAuto

    • @bombardier3qtrlbpsi
      @bombardier3qtrlbpsi Рік тому +7

      I second that

    • @bombardier3qtrlbpsi
      @bombardier3qtrlbpsi Рік тому +8

      For me as long as I being watching SMA anything being fixed on a vehicle at sma will be saving you money!
      Stevie Wonder can see that 😄
      Nice job as always 👍

    • @JamesJohnson-rh5qw
      @JamesJohnson-rh5qw Рік тому +4

      You are a hell of a mechanic. I love your videos. I worked at a dealership many years ago and things have really changed. Even when I worked at that dealership I had a self employed mechanic work on my cars. I never take anything to a dealership unless it’s warranty work.

  • @itsjustme6548
    @itsjustme6548 Рік тому +47

    Now you should have a video showing your shop expenses for an average six month period. That would shock some people that think everything is “too expensive” . Great content as always!

    • @0rnery
      @0rnery Рік тому +2

      I assume it takes about $100 per hour to cover all that. But, how the dealerships justify their exorbitant charges is beyond me!

    • @utidjian
      @utidjian Рік тому

      @@0rnery Most dealerships I have been into have all sorts of extra employees and a grander looking place than most brick-n-mortar or mom-n-pop type repair facility. All those extra people and amenities cost money and you, me, the customer pays for it. The taxes and mortgage or rent on the property is all paid for by the customer. There is not much magic or mystery to it if you have ever run something as simple as a lemonade stand at the end of your driveway or girl scout cookies or whatever. One might think that more people should understand this... (Business and Marketing have been the top college major in the USA for decades) but they don't or they forgot.

    • @0rnery
      @0rnery Рік тому +2

      @@utidjian Hah! It would be one thing if the exotic Dealership experience yielded competent diagnosis & repairs. But, we see all too often, mom & pop shops get the job done correctly after Dealership fails, despite having specific tools and knowledge of how to repair their own products. And, they get it done for a fraction of the Dealership's price.
      Dealerships ought to be paying for their exorbitant overhead with car sales, not when their customers are between a rock and a hard place at the mercy of their shop.

  • @user-uz1yv2oc9v
    @user-uz1yv2oc9v Рік тому +224

    Dude you can't get more honest than showing everyone your estimates. Totally reasonable price too, I think she would struggle to find another automotive shop cheaper than that.
    Worked as a mechanic for 30+ years and i'd be happy to pay you to work on my vehicles anytime.

    • @SouthMainAuto
      @SouthMainAuto  Рік тому +154

      Remember skilled work isn't cheap and cheap work isn't skilled 😏

    • @digitald5851
      @digitald5851 Рік тому +7

      Great motto

    • @stevewhite3424
      @stevewhite3424 Рік тому +36

      Many people know the price of everything and the cost of nothing.

    • @silvergrizzly316
      @silvergrizzly316 Рік тому +6

      Ditto! 👍👍

    • @robinsonsmotorcycleandauto3929
      @robinsonsmotorcycleandauto3929 Рік тому +14

      Anyone mad at that estimate is a dum dum cause that is cheap and his shop needs to make money to stay open. I know some places it would of been 1 hour diag each concern for diag easy or not and can't blame those places either as they all need to be profitable to stay in business. Running a shop is far from cheap and easy. And we all know the government likes there chunk of anything made. Very reasonable SMA

  • @kellyhay79
    @kellyhay79 Рік тому +19

    You, my friend, are what all mechanics should strive to be.

  • @0rnery
    @0rnery Рік тому +142

    Thanks for showing the estimate. Now, my wife has a better idea of the value of the DIY repairs I perform. And, many of those are made possible by channels like like yours. Back in the day, I had to struggle along with Chilton, "Motor" and $150 service manuals. As complicated as new cars are, your videos are a godsend! THANK YOU SO MUCH!

    • @lancehr
      @lancehr Рік тому +22

      >>> "Now, my wife has a better idea of the value of the DIY repairs I perform." Heck yes to this! Me too! There is a saying: A man's value isn't known till he is gone.

    • @amplituhedron5582
      @amplituhedron5582 Рік тому +4

      Lucky you, I need to replace all 4 shocks because they are leaking and tie rods because rubber is gone. "Does it really need to be done?"

    • @amplituhedron5582
      @amplituhedron5582 Рік тому

      Lucky you, I need to replace all 4 shocks because they are leaking and tie rods because rubber is gone. "Does it really need to be done?"

    • @larrybe2900
      @larrybe2900 Рік тому +5

      Yes, to save extra wear on tires apart from a better ride.

    • @truracer20
      @truracer20 Рік тому +3

      If you apply the logic you see in SMA videos to all repairs then all you need is a factory manual, forget Haynes and Chilton.

  • @gto3370
    @gto3370 Рік тому +1

    You don't need to explain. You are a great mechanic.👍👍👍

  • @billypage5191
    @billypage5191 Рік тому +79

    Great price sounds like a honest reasonable mechanic.

  • @WBOS72
    @WBOS72 Рік тому +3

    Avoca is lucky to have you Eric, that shop rate is amazing.

  • @BlainsTube
    @BlainsTube Рік тому +159

    Was the "loud exhaust" actually not -be- a bad muffler or bad wheel bearing, BUT the almost extinct "Muffler Bearing"?

    • @bwalker4194
      @bwalker4194 Рік тому +4

      You should really consider proof reading your comments before actually posting them.

    • @oddmanout7755
      @oddmanout7755 Рік тому +6

      You do realize that muffler bearings are real, right?

    • @BlainsTube
      @BlainsTube Рік тому

      no @@oddmanout7755

    • @kevink4914
      @kevink4914 Рік тому +3

      @@oddmanout7755😂 and so is blinker fluid right 😂 where is so called muffler bearing?

    • @pokitty100
      @pokitty100 Рік тому

      🤣

  • @s.j.5850
    @s.j.5850 Рік тому +21

    Glad to finally see a SMA repair bill detailing parts & labor. I know automotive tools & equipment are very expensive, so if they want a honest tech like you to stay in business they better just pay up. YOU ARE WORTH EVERY PENNY!

  • @williegillie5712
    @williegillie5712 Рік тому +59

    I’ve always worked on my own cars. Watching Eric has helped me hone my skills quite a bit.

  • @gbodyman73
    @gbodyman73 Рік тому +2

    Pulled horn fuse!
    Your Classic teenage son taking the car for joy rides at night.
    Pulled fuse so it doesn’t honk when using remote start, or when he locks it after coming back home.

  • @thomasbrown6900
    @thomasbrown6900 Рік тому +39

    Thumbs up on your estimate, Eric. That is certainly a fair price. I hope I'm wrong but I felt a 'red flag' going up when I saw that fuse laying as it was. I don't want to point a bad finger at a previous repair shop either. I just hope someone wasn't trying to take advantage of this lady.

    • @forindooruseonly646
      @forindooruseonly646 Рік тому +8

      I'd say the dealership certainly was.....

    • @rickys6770
      @rickys6770 Рік тому +6

      The previous shop probably already determined it needed a new fuse. But if they left the new one in then it would have been fixed for free.

    • @Discretesignals
      @Discretesignals Рік тому +2

      The first thing I thought was does the horn go off in the middle of the night?

    • @r.b.l.5841
      @r.b.l.5841 Рік тому

      I think many people underestimate the time a proper diagnosis takes, the expertise is what you are paying for. Anyone can write up a BS estimate that doesn't address the actual problems, or "Parts-Cannon" the customer with things they don't actually need. In fact that wheel bearing - most shops would have said "you need all four wheels done" and not bother with quoting just the one that is the problem.
      Good honest mechanic, great vid Eric as always!

  • @bkon4675
    @bkon4675 Рік тому +4

    Everyone could be so lucky to have such experienced knowledgeable mechanic in their town. Eric you saved her a lot of cash! Good man! Everybody's happy!

  • @MannyFontes1968
    @MannyFontes1968 Рік тому +32

    People would be so lucky to have you as their mechanic and I wish I had an SMA in my neck of the woods because I would be a customer for life.

  • @x01e
    @x01e Рік тому +1

    Estimate looks totally fair. Thanks for the transparency.

  • @318ishonk
    @318ishonk Рік тому +20

    Sounds like that customer was happy even before you started the repair. Who thought you can make someone laugh with an estimate like that. You did well Mr. O!

  • @garycurry4600
    @garycurry4600 Рік тому +1

    Love seeing an honest mechanic providing quality work at a fair price.

  • @Averna222
    @Averna222 Рік тому +9

    That suction cup removal of the taillight was genius. I'm gonna have to start doing that since some taillights can be a real bear to remove.

  • @Agarciaz125
    @Agarciaz125 11 місяців тому

    Wow! I would pay without a second thought! Considering the quality of work , diagnosing, etc. the bill was 💯 fair. Absolutely great job to the SMA team !

  • @freetolook3727
    @freetolook3727 Рік тому +59

    When I was first in business fixing RVs and mobile homes, I had a lot of people asking me to justify my hourly rate.
    They didn't want to hear that they were paying for experience or that I have bills to pay or that I'm in business to make a profit.
    Eventually, I just told them that if they didn't like it, that they didn't have to have me work on their units and they were free to look for someone else to do the job.
    After that, I never heard anything more about justifying costs!
    Apparently, there wasn't anyone else competent enough to do that kind of work.

    • @SuperBuzzbomb
      @SuperBuzzbomb Рік тому +13

      I've never justified my price. If someone started giving me grief over a price I just sent them down the road. Those types are always more trouble than they are worth.

    • @mariosaccoccio1688
      @mariosaccoccio1688 Рік тому +3

      My responce used to be (retired, thank God!) "What do you do for a living, and do you negotiate your prices?"
      That usually shut them up.

    • @Scott-co4dq
      @Scott-co4dq Рік тому +2

      Similar story for me. Several decades ago I was in a hospital break room and saw an invoice laying out for some work they just had done on a Xerox copier. I was surprised to notice they were charged a higher hourly rate for copier service than my company charged for me to work on their MRI !

    • @russellhltn1396
      @russellhltn1396 Рік тому +4

      I think the problem is people equate the rate to an hourly wage - and it's way more then they are making. They don't think of it as paying the shop. (Rent, light, heat, Mrs. O, general business expenses, etc.)

    • @JimmyMakingitwork
      @JimmyMakingitwork Рік тому +2

      Very true! We usually inform people that we don't compete on price, we fix the work done by those that do though.

  • @cjmazdatech
    @cjmazdatech Рік тому

    Honesty and transparency. Doing it right!

  • @johnmack5784
    @johnmack5784 Рік тому +23

    We get this same crap happening in Australia & the poor honest mechanic has to cop all the backlash. So Eric there is plenty of honest mechanics like you out there, very rare also!

  • @anticapitalize
    @anticapitalize Рік тому

    The only argument I have is that you deserve way more than $90 an hour for your expertise, quality and honesty.

  • @gjohnston7619
    @gjohnston7619 Рік тому +45

    I think it is a set up car by some agency to check you abilities and integrity for car repairs. No doubt they will find that YOU pass with flying colors. great job

    • @crisprtalk6963
      @crisprtalk6963 Рік тому +3

      my first thought.

    • @jimh.412
      @jimh.412 Рік тому +3

      Then they wouldn't have had him fix the car if it was.

    • @KillaninjaFC
      @KillaninjaFC Рік тому +2

      Which kinds of agencies perform these checkups? Sounds like useful info

    • @chrisholcar6278
      @chrisholcar6278 Рік тому +2

      Here in the UK the DVSA has been known to use a “mystery shopper” car that has known defects and present it to an MOT testing station for an MOT test/inspection to see if they are honest and actually know the pass/fail criteria of the MOT test

    • @jeff7.629
      @jeff7.629 Рік тому +2

      State of California Bureau of Automotive Repair will send out undercover cars to the SMOG test stations to test the abilities of the SMOG technicians.

  • @midwestrustwarrior
    @midwestrustwarrior Рік тому +1

    1.2 hours for the rear wheel bearing on a new york suv? You are a man of the people!

  • @mikep.5517
    @mikep.5517 Рік тому +26

    For some of that stuff I wonder if it's a local reporter is checking garage integrity. Other shops may have said "You need an expensive clockspring to fix the horn. The no-start is because you need a new starter. ..." SMAR legit diagnosed the problems as a fuse and fob, ODM, turn signal bearing etc.BTW, what happened to Mrs. O's face? :)

    • @kevink4914
      @kevink4914 Рік тому +6

      Don’t forget blinker fluid that they told her she needed 😂 I honestly think it’s a dealer as Eric mentioned she was taking it to. It’s the good old dealer scam where they keep her coming back for more money trick. They fix one thing and sabotage something else to fail for continued customer return for more business/ money. There is a lot of mechanics out there that do this to women mostly and a little bit to men who have no mechanical knowledge. Sad but so true on this one with women.

  • @pawwalton2157
    @pawwalton2157 Рік тому +8

    Eric is an honest mechanic, very professional and skilled! 😊

  • @richardfulks2703
    @richardfulks2703 Рік тому +9

    Thanks for the honesty about the repairs and screw the crybabies

  • @42Goopy42
    @42Goopy42 Рік тому

    My wife's Equinox had the same wheel bearing go out. Easiest one I've done, so I wasn't upset when a truck rear-ended it and destroyed the thing. Kept the wife safe, so I can't complain.
    Love the work!

  • @silvergrizzly316
    @silvergrizzly316 Рік тому +37

    Hey, if you're happy and the customer is happy, well then... I'm ecstatically HAPPY!!!😃😃😃
    Amazing job Eric! 👍👍

  • @joebledsoe257
    @joebledsoe257 Рік тому

    Mrs O has a wonderfully delightful face. Delightful to see her assist.

  • @johnhenry5197
    @johnhenry5197 Рік тому +17

    Another point of possible interest to you: The 2014 Subaru I used to own would set off the passenger seat belt warning if my cell phone, (ONLY when I had it plugged in and charging), was laying in the right spot on the seat. (Evidently near the sensor.) There was nothing else on the seat. I hope maybe this helps you sometime. Crazy huh?

    • @JRBRestorations
      @JRBRestorations Рік тому

      This happens to my son’s 2020 VW Tiguan. He keeps the seat belt buckled on the passenger seat when driving with his cell phone on the seat.

  • @mikecopenhaver4484
    @mikecopenhaver4484 Рік тому +1

    Here are your problems Lady and I will fix them. Honest and to the Point. You da man! Great Job! Thank You for another great Video!😊

  • @curtgomes
    @curtgomes Рік тому +4

    Eric, thank you for your honesty. Your estimate is ABSOLUTELY reasonable. I long for the day when I can find an honest competent mechanic like you. It's about the same as trying to find an honest politician...... rare beasts indeed!

  • @MRrwmac
    @MRrwmac Рік тому

    Mrs O, don't be so shy just cause you may not have makeup on! We love you no matter what! Eric, Nice work on the detection and fixes.

  • @keithsrepairinc1608
    @keithsrepairinc1608 Рік тому +8

    Transparency + Honesty 👍
    Your customers are very lucky to have you in their community Eric!

  • @mikerobbins5049
    @mikerobbins5049 Рік тому +2

    Eric, You were very thorough in your investigation into her complaints and I understand that you need to get paid for your time because once you give her your estimate she may let her brother do the work.... I also think your estimate for the repairs was very inline with what it would cost in most areas of the country (unless her brother is doing the fixin, then it might cost her more in the long run). Keep up the good work there at SMA...

  • @KC-pf4tj
    @KC-pf4tj Рік тому +10

    You’re worth every penny!
    Hell of a good technician…..

  • @mrblonde2013
    @mrblonde2013 Рік тому

    For someone with your experience, skill and tooling, $90/hr is way too cheap. Thank you for your honesty and transparancy.

  • @cephasrodgers9417
    @cephasrodgers9417 Рік тому +13

    Thanks for another great video Mr & Mrs O. Not too difficult to win the job when the dealer is twice the price for half the work. Thanks for being honest and trustworthy, there are not enough people in the world like both of you.

    • @robertsmith2956
      @robertsmith2956 Рік тому

      a wasp sting on the backside of your hand will puff it up so it doesn't leave marks when you punch her.

  • @williamschmitz971
    @williamschmitz971 Рік тому +1

    Good on you Eric for using genuine OEM Parts! Aftermarket is usually junk!

  • @davidandrews8618
    @davidandrews8618 Рік тому +15

    Excellent upload! I'm always impressed with your methodical and patient diagnostic work. 🧐
    The way you narrate as you go through the process really drives home the massive amount of experience and knowledge you have. This can only come through years of hands-on work combined with constant study and research of the ever-changing operations of modern automotive systems.
    There is no shortcut to this level of service. It takes 10's of thousands of hours of your life...
    And what is your time worth? It is TRULY our most valuable and precious commodity, as we have an ever-dwindling amount of it and it cannot be replaced once it is spent. NO ONE has the right to ask you to JUSTIFY your price for your time. If they do, then they have determined that your time has no value unless it can be 'justified '. That's arrogance and ignorance of the highest degree. I don't work for, or do work for, those kind of people anymore. My life and work has been the better for it ever since. 🙂
    My motto:
    "This is the 'price' (estimate) I have put on my time. You are free to take it or leave it, but I will not 'give' you anymore of it explaining why."
    Thank you again for sharing. 🙏

  • @bkee62
    @bkee62 Рік тому

    Excellent video. It shows how repair shops should operate and why customers find an HONEST LOCAL SHOP.

  • @TracyCorbett
    @TracyCorbett Рік тому +9

    Thank you for showing the estimate. Being a 1 man shop, the hardest thing I do is estimates. I would happily pay for a coaching group with you just sharing your estimates sometimes!
    I am surprised at your labor rates and really appreciate you sharing that too. We havent seen labor rates that low for probably 10 years here in Atlanta.

  • @mikethompson7290
    @mikethompson7290 Рік тому

    More Mrs. O will make us happy.

  • @rider547
    @rider547 Рік тому +20

    That’s the great thing about this channel, not just great content but the up front and honest work that’s done. You’re a good man Mr. O! ( and a lucky man to have Mrs. O! ). Thanks for another great video! 👍🏻👍🏻

    • @robertsmith2956
      @robertsmith2956 Рік тому +1

      I wanted to see where the auxiliary ground wire went.

  • @markjoppa-id5kk
    @markjoppa-id5kk Рік тому

    Thank you for showing the invoice. I am one of the happy ones.

  • @peterchesher5215
    @peterchesher5215 Рік тому +13

    Hey Eric
    Long time viewer here from England and this is one of my favourite so far as not only does it show off your excellence in well thought through diagnostic....
    But it shows the other side of what most customers only see..... the invoice...
    Absolutely nothing wrong with any of your prices or rates etc.
    Love the clearness of the invoice.
    Sod the haters in the comments, those People forget that you can source stuff cheap on the internet, but they forget you'll be waiting for it to arrive and that vehicle will be taking up space and time. And if it's wrong you'll be waiting again for the correct part.
    Your local supplier may be dearer but the customer service they offer you is what you're paying for.
    Keep the video's coming and a few more estimates or invoices please.
    Kind regards
    Chesh

  • @WhiteKnight5775
    @WhiteKnight5775 Рік тому

    More than fair on pricing. A person that runs a business and does not charge to do work, will not be in business very long. Great Job Eric!!!!

  • @Wrenchingdaily
    @Wrenchingdaily Рік тому +24

    Working 3rd shift sometimes has unexpected benefits. I’m getting paid to watch SMA 😊

    • @MrYAMAHA32177
      @MrYAMAHA32177 Рік тому +2

      You're fired@!

    • @psantini5963
      @psantini5963 Рік тому +2

      Me too

    • @anthonybrown2426
      @anthonybrown2426 Рік тому +1

      I work third but I’m off for this is my Saturday but I have to go back in on Sunday night.

    • @MMA_GOLD8
      @MMA_GOLD8 Рік тому +2

      Same. 11pm-7am. Wed/thurs rest days 🙄

  • @trunkmonkey355
    @trunkmonkey355 Рік тому

    I love watching you two work together. 😂

  • @papirivera4747
    @papirivera4747 Рік тому +21

    I appreciate the fact that you showed the price. We don’t have anything to go off of usually. I already know most of us get ripped off but know just how bad does help. So thank you

  • @rjb6327
    @rjb6327 Рік тому

    Always nice to see Mrs. O.

  • @tpolarbeart
    @tpolarbeart Рік тому +2

    I appreciate your openness and think with your skillset to be charging what you do is a bargain. I'd rather have you work on my car than any dealer even if you were more expensive

  • @jameskitzmann6268
    @jameskitzmann6268 Рік тому

    Makes me happy sir. We all have different cost so our bills will hardly be the same. You pay for your experties and the parts

  • @peterhodgkins6985
    @peterhodgkins6985 Рік тому +6

    It's very interesting to me to see the costs associated with this kind of diagnosis and repair. Thanks for sharing that info! The ''missing' fuse did seem a bit like a setup at first, but it all made more sense when it was disclosed that she'd had the thing at the dealer before bringing it to you. No doubt the previous diagnostician removed the horn fuse in order to test the security system and simply forgot to reinstall it. It would be very interesting to see a written quote from the dealer!
    Lookin' forward to Part Ii!

    • @robertsmith2956
      @robertsmith2956 Рік тому +1

      only thing I liked about a dealer repair is they left the temp sensor box under the hood, so at least I know they changed it. The job was free, they did it while I was buying a car, and thought I was trading it in. LOL
      Told them if the transmission goes, I'll be back to buy another one.

  • @danlemke6407
    @danlemke6407 Рік тому

    I was pissed off at first because I am changing my leaky water heater, so I watched your video, which was very satisfying, which ofc made me very happy. Thanks, Mr&Mrs O. Best get back to water heater.

  • @colestowing8695
    @colestowing8695 Рік тому +13

    I lost my shop during coof. Watching this and back seat driving while you repair stuff makes me REALLY feel the need to get back in the game

    • @flagmichael
      @flagmichael Рік тому

      That's the Devil whispering in your ear! I love working on cars except when I'm actually working on them... and the cars get tougher to work on every year. The one that ruined it for me: replacing the clutch in my son's Acura Integra. The new one lasted a couple of days until the new pilot bearing seized. Aaaahhhh!!!!

    • @brnmcc01
      @brnmcc01 Рік тому +1

      Coof?

    • @edwarddiekhoff859
      @edwarddiekhoff859 Рік тому

      @@brnmcc01Covid

    • @colestowing8695
      @colestowing8695 Рік тому

      @@brnmcc01 coof = covid. force of habit-got used to censoring myself because for a long while messages would disappear if they had the word "covid"

    • @jimh.412
      @jimh.412 Рік тому

      @@brnmcc01 COVID b.s.

  • @patrickladue439
    @patrickladue439 Рік тому +3

    The mysteries of diagnosing through the fog of a previous technician's work... The horror! Great work! I enjoy and learn from your videos.

  • @JoseMartinez-tc9pr
    @JoseMartinez-tc9pr Рік тому

    I can feel your distsin for Buicks. BUT I appreciate your ethics. You are honest and that's how you can sleep at night. Integrity..a lost art..God bless you

  • @Allazander
    @Allazander Рік тому +4

    A customer can always say no to an estimate and go to another shop, which is apparently what this customer did after getting the dealer's estimate. Eric's labor prices seem fair, he uses quality parts because he has to back them if they fail. He's upfront about diagnostic costs. I would love to have such an honest and fair mechanic to rely on.
    P.S. Sorry about Mrs. O's face, I hope she heals up real soon...
    =]

  • @andyeckel7195
    @andyeckel7195 Рік тому

    God Bless you Mr. Eric. You are a treasure.

  • @Kenny_P_abz
    @Kenny_P_abz Рік тому +11

    This feels like a secret shopper car, checking garages for integrity.

    • @zunar_j5_933
      @zunar_j5_933 Рік тому

      Bet you guys are on to something here...

    • @JackS425
      @JackS425 Рік тому +2

      Well shes fixing it. If she just wanted the estimate and then split id agree.

  • @nicolasgiasson2449
    @nicolasgiasson2449 Рік тому

    15:05 that transition was so smooth

  • @chuckreardon935
    @chuckreardon935 Рік тому +4

    Thanks for being willing to show us all the work and sharing your knowledge. Your prices are fair, especially considering your years of experience and knowledge.

  • @Dirtyharry70585
    @Dirtyharry70585 Рік тому +14

    Amazingly GM still puts modules directly expose to salt puke.

    • @iandouglas4992
      @iandouglas4992 Рік тому

      To be fair this is about a 15 to 20 yr old car at this point

    • @TylersNeighborhoodGarage
      @TylersNeighborhoodGarage Рік тому +4

      @@iandouglas4992 It's not. It clearly states in the video several times that it's a 2017 Enclave.

    • @flagmichael
      @flagmichael Рік тому

      @@TylersNeighborhoodGarage The condition - in the salty PRNY - is 15-20 years old.

    • @Cheepchipsable
      @Cheepchipsable Рік тому

      @@iandouglas4992Wouldn't be on the road after 15 years in that area.

    • @Fix_It_Again_Tony
      @Fix_It_Again_Tony Рік тому +4

      Electronics can be packaged to be completely impervious to water. GM just doesn't care to do that because then they can charge you almost $600 for parts alone. Look at the fuel pump modules on the GM trucks that Eric has routinely shown us. It's clearly a choice to do these things.

  • @jesstreloar7706
    @jesstreloar7706 Рік тому

    I have always preferred DIY. You are helping us all out Mr. O.

  • @djsi38t
    @djsi38t Рік тому +6

    The honk can be turned on and off when you lock the doors.I always turned mine off because I find it absolutely ridiculous that people are honking their horns every damn time they lock and unlock their doors!....Imagine this woman is COMPLAINING that she cant wake up the neighborhood when she unlocks her car....How awful!...You can hear it lock and unlock...you dont need to tell everyone within a quarter mile you are locking and unlocking your doors!.

  • @chrisstone3939
    @chrisstone3939 Рік тому

    Enjoyed the diagnosis...always a winner. Also enjoyed the frankness on seeing the bill and hearing the LOL from the customer as she had heard the price from the dealer!

  • @goodtimes2654
    @goodtimes2654 Рік тому +4

    Another nice job Eric. Prices are what the are . At least your customers know they get an honest job and the problems solved for what they are paying for . That’s all anyone can ask for, especially in todays world .

  • @michaeldraper9804
    @michaeldraper9804 Рік тому

    This is why I watch your videos Eric. You do a great job, yes it comes at a cost but you are not like most shops, for example in Arkansas where i live i had a shop replace wiper motor on a 1988 GMC c1500 it blew the fuse they replaced it it blew again, i asked then to fix it not just change the fuse, again they changed the fuse and it blew, but 141 dollars and change later just to change the fuse i gave up. this was supposed to be the best mechanic team in my town, less than 11000 folks here... so watching you , I went to auto mechanics vo tech but am disabled , amputee and in wheelchair, I bought the switch with harness and no one here wants to put it in lol i will be doing it myself. Your videos have taught me so much thank you

  • @John_Ridley
    @John_Ridley Рік тому +7

    On the key fob, I've found that usually it's crud/carbon buildup on the connector pad under the conductive rubber of the button. Popping it open and cleaning the contact surface with a Q tip and isopropyl alcohol takes about 5 minutes and almost always fixes the issue.

    • @jimh.412
      @jimh.412 Рік тому

      Did Sweet Project Cars teach you that? 🤔

    • @John_Ridley
      @John_Ridley Рік тому

      @@jimh.412 Probably not since I've been doing it since the 1980s and I don't know that channel.

    • @jimh.412
      @jimh.412 Рік тому

      @@John_Ridley So you say? Keyfobs didn't come out until late 80's early 90's.🥱

    • @John_Ridley
      @John_Ridley Рік тому

      @@jimh.412 Back then of course it was TV remote controls, it's the same kind of button. Gold plated PCB traces under a conductive coated silicone buttons. Exact same problem and solution though.

  • @local80g
    @local80g 6 місяців тому

    I learn something in everyone of your videos.

  • @brianvarner
    @brianvarner Рік тому +4

    I bought a new one of these when they first came out, Tiger Woods drove the same brown Enclave as me. Should have known as a technician not to buy first year models. This thing fell apart in my hands over the course of a year. It was in the Buick shop seven times. My salesman encouraged me to seek lemon law protection. I patiently let them fix it and then traded it in for a GMC truck (didn't want them to pass the problem to someone unsuspecting).It was better but now I am firmly a Toyota and Lexus only fan.

    • @Cheepchipsable
      @Cheepchipsable Рік тому +1

      What makes you think it wasn't out on the lot straight after you traded it?

    • @brianvarner
      @brianvarner Рік тому

      They solved main issue finally then I traded it. I knew beforehand the salesman had a buyer at the ready with all the information of troubles@@Cheepchipsable

    • @NBSV1
      @NBSV1 Рік тому

      @@CheepchipsableThat’s why he let them fix it before trading it in.

  • @wesleypulkka7447
    @wesleypulkka7447 Рік тому

    Eric, you the guy! Fix everything and save the gal a bundle! Best outcome that can happen!

  • @showersyko228
    @showersyko228 Рік тому +4

    Eric I ran across something a few months ago I had never saw, I'm a full auto tech in a manufacturing plant so if I get it in my bays it was never good to begin with. Ac wasnt cooling on an acadia, checked all the fuse and relay was blowing but compressor wasnt kicking on ohmed all the wiring from the compressor back to the fuse box and climate control mod and found nothing. As I was looking at the dic the temp outside was showing -34 degrees and I thought that was strange because I'm inside a plant so got out the trusty MDI and a laptop to check codes found nothing, went into ambient air temp sensor and it had a recalibrate function so recalibrated it and wallahh, didnt know if you had saw that before in the field but I hadnt in the plant. It thought it was too cold to kick the compressor on, wierd man. but getting parts is pretty easy for me, usually have plenty of them and the cars are clean and that makes thing alot easier too, good vids man I watch them all the time, keep up the good work.

    • @hcox1111
      @hcox1111 Рік тому

      Should have edited "weird" because you spelled it wrong. I before E except after C does not apply here.

    • @kevink4914
      @kevink4914 Рік тому

      @@hcox1111ok and like you never make mistakes huh 💁‍♂️ is this the English classroom here ? Or is this just a Karen ?

    • @hcox1111
      @hcox1111 Рік тому

      A lot of people screw up "their" also, if you spelled it thier then you are spelling it wrong. Just trying to help you not look uneducated.@@kevink4914

    • @showersyko228
      @showersyko228 Рік тому

      @@hcox1111 Thanks Dr. Grammer, I'm a production mechanic not an English major so spelling dont get me paid.

  • @tomlombardo85
    @tomlombardo85 Рік тому

    no need to explain to us Mr O, you are as honest as they come !

  • @ozzykrahn806
    @ozzykrahn806 Рік тому +4

    mrs o isnt a disgrace

    • @notmeatall70s
      @notmeatall70s Рік тому

      She's all dolled up here today. I caught a side mirror peek 😊

  • @salvatoreiorfida5889
    @salvatoreiorfida5889 Рік тому

    I was in a Ford dealership some years ago and i overheard two technicians conversing. One told the other the window switch did not work. But tech could replicate the problem. Response, change the switch and charge the customer. These folks give your industry a bad name and has led to my distrust of almost all mechanics or better yet, parts changers. Glad you're not in either of those categories. Keep up the great work and thanks for watching, sorry. I meant thanks for showing

  • @raymondreiff8170
    @raymondreiff8170 Рік тому +4

    You will not find a better Shop, This coming from someone who is also a Mechanic, At a better price for the work being done.....end of Story, Shops are Expensive to operate...

  • @-Enginerd
    @-Enginerd Рік тому

    Your transparency makes me happy!
    Thank you for sharing the cost breakdown!

  • @williamperry4238
    @williamperry4238 Рік тому

    Your integrity and service is excellent . Let get haters carry on.

  • @brettperkins4643
    @brettperkins4643 Рік тому

    Yep, im always happy with an SMA video. Takeaways, you do excellent, honest work, your labor rate is low, skilled labor costs money, and, again no Tundra's

  • @davidsmith4782
    @davidsmith4782 Рік тому

    As a small shop owner myself I understand the comment you made about people wanting to argue they can get a part cheaper somewhere else. I have dealt with it more times than I care to admit. what most don’t understand is if a part failure occurs most online places may take a week to get it replaced and won’t look out for the shops like a local parts store some stores even cover part of labor costs to shops using their parts meaning no one is with labor expense even if it could be warrantied from other parts sources and as a shop you have to use the sources you think will hold up and that they stand behind great videos pick up a lot or tips and tricks from them and learn something new all the time to make life easier.

  • @blkjckgtr3075
    @blkjckgtr3075 Рік тому

    Your a good honest Mechanic Eric,so the dealer pulled the fuse for the horn,Cheers!Dealers are bandits,lol.

  • @jonminer9891
    @jonminer9891 Рік тому

    Hi, Mr. O. I'm happy cuz you n Mrs. O. are happy. Have a happy day!

  • @robertbrowniii5459
    @robertbrowniii5459 Рік тому

    If they can do it cheaper let them. Every now and then I get one of them. They want me to diagnose and then they go home and do it themselves. The best ones do this and then they call you how do I get something out. They usually go buy the parts and find out it usually costs more than for me to get and even do. I am always willing to help someone if they are willing to help and learn something. My labor is usually just tools I only take money for the parts and buy me some tools and that’s my labor. I don’t have a building or experience equipment to pay for so I really have no overhead and I like helping people. I love watching your videos because it seems to me that I learn something every time. Keep up the great videos

  • @Spinonemaster
    @Spinonemaster Рік тому

    Erick is the man ... I'm happy ! ... love to hear Mrs O's perspective ; )

  • @rickcoleman8903
    @rickcoleman8903 Рік тому +1

    I'm happy and aggravated, mostly aggravated I'm not close enough to have you repair my chevy. Great diagnosis as usual.

  • @williamwhite9767
    @williamwhite9767 Рік тому

    Another super happy customer!

  • @larryfine4498
    @larryfine4498 Рік тому

    Gotta love the keyboard mechanics, Eric. I recently quoted a rear shock replacement on a 150k mile vehicle (original shocks). Guy laughed, said "it's 3 lousy bolts you have to remove". Said he would do it himself. 2 days later, I get a call. He broke 2 of the upper bolts off and could not remove the lowers; both bolts rusted solid in the eyelets. He didn't like my 2nd estimate either.

  • @mikemaccracken3112
    @mikemaccracken3112 Рік тому

    Two hrs of my door rate is more than your labor on the invoice😂. Your community is lucky to have you and your business.

  • @EarlN2010
    @EarlN2010 Рік тому

    thanks for showing the bill. The dealership gave me an estimate for my 2018 Malibu brakes which was surprisingly the same as my mackanic estimate . This dealership has a good reputation

  • @tomoakhill8825
    @tomoakhill8825 Рік тому

    OMG! Who knew?!? If you remove the fuse the circuit is dead. Wow! The things I learn from SMA videos.

  • @stanleyroberts2461
    @stanleyroberts2461 Рік тому +1

    Recently i had a alternator over charging,so i called ford dealer and they wanted 175.00 diagnostic fee. i called 2 other places and it would be 10 days b4 they would look at it. So after watching it my grandson and i replaced it for 141.00 ourselfs. Thanks for all your expert knowledge that you share. Thanks

  • @douglashollingsworth9749
    @douglashollingsworth9749 Рік тому

    Excellent video as always!! I just wish SMA was in Louisiana, I would be a customer for life! You are the best, hands down!

  • @c.e.anderson558
    @c.e.anderson558 Рік тому

    I never see people disparaging you in the comments and I read a bunch of them.
    Besides, anybody critiquing you most likely cannot do what you do.
    As a lifelong shade tree mechanic from the 70s these newfangled cars confound me but I am really learning a good deal from you .
    I remember the old Chevys with the 283 V8s only needed 3 wires to run.
    But they did have generators and voltage regulators to mess with.
    Thank you for putting your knowledge and experience out to the world.
    These videos need to be captured and compiled as a sort of modern day Chilton book.
    Search the index for your vehicle and 5 or 6 videos would pop up.

  • @jimandnena4
    @jimandnena4 Рік тому +1

    50+ years of marriage, we only bought one new car, 1986 baby Merc. I grew up pulling wrenches so we have never been to a dealer. If you lived about 1400 miles closer, we would use your shop. Do not waste energy on the doubters. I think the dealerships are probably watching your channel (and probably hoping to learn something!). Thank you for all the videos! jimandnena

  • @rickyeend7023
    @rickyeend7023 Рік тому

    Eric O. I was very surprised to see how little you charge for your hourly labor rate. I live in north Idaho and the shops here are charging $110+ an hour and don't have your skills. Ur work is impeccable and probably the best I've seen on UA-cam. I was surprised when you have said in the past that some vehicles that come into your shop go elsewhere to get the work done after you diagnose the problem and said maybe it was because you were too expensive. I was expecting your labor rate would be in the neighborhood of $140+. I really enjoy your channel and thank you for doing the quality of work you do. Most shops here just don't measure up. Rick, North Idaho.