The rebuild on this Lexus RC started off bad and only got worse
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- Опубліковано 22 сер 2024
- Sometimes you just need to fire your customers regardless of how much the job pays because no amount of money is worth a hassle like this 2019 Lexus RC350 F sport AWD brought me. The job itself is a great job, the entitled vehicle owner was the problem. Here is the story of this failed build.
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"If you are financing your car for 8 years, you can't afford your car." LOVE IT! Not only a great repair channel, but one with solid financial advice and great life lessons!
Wow, what an epic tale. That girl had no idea how lucky she was to receive Scott's help...the tow, the storage, the lawyer, and top quality body work. One more bad decision added to her list.
You can't fix stupid.
@@dalemarr70 OR Spoiled..
the fact that neither charged for hours or petrol is surprising
Epic fer sure! Yao zaa....
You are a kind honest guy. I would have said I'm sorry come get your car after a couple of estimates.
Some people have no clue... I have owned my own shop for 26 years and the scams people have gotten me on (not anymore) is mindblowing... great work Scott!
Great job Scott. What a nightmare for you.
.
Share some of the scams. Educate us
@@ddemier Had 2014 Tiguan with a timing chain issue towed in. Customer gave us a "go ahead" by email after quote was given. Completed the work and was "ghosted" by customer for over 6 months (with promises to pick up/ "sent an EFT (which never came)"/ "can you leave it across the street and my employee will pick it up and pay for it". We finally placed a garage holders lien on it and came to find out that it had been purchaed in Ontario (we are in Alberta) and no payments on the loan had ever been paid. We worked a deal out with the bank and they seized it after luckily poaying our bill with storage!
Just waited for that "rolling-off-the-trailer-scream" ! 😂😂😂😂👍
At least I got part of this rebuild right! 😂
@@vehcor she was trying to live beyond her means ...or one of her friends got something and she didn't want to get showed up.....
She should have gotten something cheaper or let you find something from copart....and come out cheaper
I do the scream and try to time it right. I don't quite get either the timing or the sound of sheer terror right.
This was a good informative video, so many lessons to learn from of what to Do, and what NOT to Do,...thx 4 sharing, 😎👍🏾
Great video! Too bad you got stuck being involved and too bad she put herself in this position. But not your problem! Or mine
This story is better then watching you fix cars.
I’m glad you enjoyed it, I didn’t at the time. 😂 Now it kind of makes me laugh.
😂😂
@@vehcor So where can a person go to learn all the tricks that insurance companies, tow yards etc use to scam you?
@@InsideOfMyOwnMind In law school, or if you work for them.
The world is FULL of people like her. Sad part is it makes people hardened to help the next person who might actually appreciate the help. What a story!
Unbelievable story. You definitely went above and beyond. At the expense of stepping on toes, in my opinion your friend or his son should have stepped in and gotten you out of the middle. Or, at the very least, reimbursed you for your costs and time. You're a good person and clearly an even better friend. Thanks for sharing.
Wow, you handled that much better than I would have. I can’t even imagine the frustration you felt and endured. I certainly hope you got your much needed vacation. All the best Scott! Have a great weekend!
All the headaches she endured would have been handled by her insurance. This is a video that should be offered at every driver's ed class in school. She will have a strike on her insurability even with it sitting in her driveway. The bank has the title for x amount of years and she will still need to be insured for driving a beater.
oh man I HATE it when you do someone a favour then they bash you for it or try and rip you off. I did YOU a favour and YOU are dumping on ME? Sorry, no, I don't play that game.
Just a month ago someone was dicking me around so I told them to take a hike, they knew they went too far so they offered to drive 3 1/2 hrs and pay me $700 in cash to apologize I said "nope, take your business elsewhere".
When I worked for someone else I had to put up with it but now that I run my own place, NOPE.
Girl so cold she turned Scott from a mechanic to a podcaster 😢
Most businesses owners start out human but situations like this erode their willingness to help down the road. Appreciate your transparency and honest attempt at charity in spite of other people worst. Very honorable.
Great video Scott. We found something you cant fix. You cant fix stupid. Keep on being the good person you are. We all know the world needs more good people, especially these days.
Early in life I worked at a marina pumping gas into large boats, that was when I learned that working for the public was not for me. Scott, you went out of your way to help somebody, don't let one bad experience change who you are !
Don’t worry, I’m still the same jerk I always have been! 😂
No good deed goes unpunished.
@@vehcor You say that but I'm starting to think it is purely aspirational. I am amazed I watched through to the end. I am left wondering why the airbags and seatbelts went off in empty seats.
@vehcor Scott love the channel brother. Sucks it took this long uggh. I'm also from the land of corruption and rust. 😂😂 Long island NY. Glad you tried to do the right thing some people just don't deserve it.
I feel bad for her boyfriend.
My favorite as a shop owner is having 4 people at the same time a week or four before a holiday like Christmas say go ahead and fix my car. All 4 of the people were having major work done. One was a trans overhaul, one was a minor front collision, one was a head gasket, the other was Rear axle rebuild. I spent my money on parts on all 4 vehicles and had all 4 done in less than a week. and stored them for a month because they some how forgot it was almost Christmas and wanted money to buy gifts party etc. Huh, I kinda wanted to eat ..................... maybe be able to buy parts to fix the other cars still coming in for repairs. (sarcasm) the other cars did get repaired.
I can’t stand when customers leave their cars after they are done. Not only because I would like to be paid but I don’t want the responsibility of storing your vehicle!
They think because you own the business you have 1000 dollar bills falling out of your pocket like elon musk. The gov't where I live actually said words to that effect. "you shouldn't be in business if you can't afford to pay people 50% more".
From the grainy stop motion 10 years ago to a fantastic narrated story with no actual repair at all! Interesting compelling to listen to life lesson about the characters we meet in the journey of life........come a long way over the years!! 🎉
I’ve felt your pain as a fellow Collision shop owner for over 35 years, familiar story helping people out who don’t deserve 5 minutes of your time. Glad I sold out to a developer and now I go by and the once proudly owned shop is now a very large car wash. I still miss it but not all the scammers including the insurance company scammers as well.
Thank you for this story and thank you for renewing my faith, that there are still some down to earth people in this world, which actually have some sense in their head. This womans behaviour is such a typical example for what's wrong in this world today, that I already lost hope. I was raised differently and you obviously too. Keep up the good work!
Great video, and lots of good advice. That’s the best auto repair video ever, and didn’t show any repair work.
A good friend of mine, who’s son was driving his car. Involved in a Head on collision with a motorcycle. My friends son was at fault, he had pulled out to pass. The motorcycle driver survived, and was broken up badly.
The motorcycle driver sued my friend for 2.x million. And if you think that was excessive , it wasn’t. The motorcycle driver was a self employed 50 year old, a business owner who made great money until the accident. Motorcycle driven was completely disabled.
My friends liability insurance was capped at 1 million.
Anybody who drives without good insurance is playing dangerous with their lives.
Scott, Thanks for sharing that story. Perhaps it helps some young people who might never have received good advice.
One moral of the story, stuff like this happens everyday and can happen to anybody.
You're a stand-up guy. I've been in the repair business myself for 13 years, high end computers though, not cars, but this stuff happens once in a blue moon. Glad she came to her senses and took you up on your very generous offer of 200 bucks all-in. Your heart is in the right place, Scott! Some customers are not worth it.
Scott, Good man for trying to help. Some people are just beyond helping. This right here is where the saying "No good deed goes unpunished" comes from. I just hope this incident doesn't jade you from helping a person truly in need that would be appreciative beyond words in the future. I have been burned by trying to help people a few times too. And thanks for this story. Many good lessons in here.
Thanks for taking the time to explain all this. Pretty educational about people, insurance companies, repair shops, towing companies, lawyers and so much. This would make for a good class for kids in high school to understand the difference between how the world "should" be and how the world is. And you sent a nice example of generosity to a friend of a friend.
And poor decisions...
Wow this story just kept getting worse and worse. Good lessons all the way around. I’d love to hear some more “stories from Scott” if you have the time to put these together.
Love it Scott , Some people are beyond help and try to drag you into thier mess of a life !
Yep, I didn’t want to participate in her drama any longer! 😂
I know men do it too, but you find it's mostly women? My neighbour's wife is ALWAYS embroiled in something....he did this to me, she did this, they did this I'm going to, they'd better, he'd better blah blah blah. I can hear her through the walls and I'd go over "who you battling with today"? lol.
You are awsome man. Sorry she was such a pain to deal with. You literally saved her $25,000 and she was still mad. I hate insurance companies like that. At the end of the day, don’t buy a car you can’t afford and make sure you have insurance. If you don’t, make sure you can hire a lawyer. If she can afford a lawyer right now, boom, she can get her car fixed.
i would've bought the beater car lol
It's on her. If she would have had the right insurance, it would not have been an issue. Now she has to deal with a dumpy insurance company. That dumpy insurance company is still better than the insurance she had though🤣
People like that are the reason it is hard to always do the right thing. I don't know how you kept that story straight in your mind. What a winding road. You were very nice to her. I hope it doesn't sour you on trying to help the next person
Actually, this was a very informative video, even if repairing cars wasn't involved. Your takeaways were crystal clear to me as they came up. What wasn't so obvious was the extent to which someone would "fight" to get their way. You sound as though your career has been extremely varied and at times, incredibly challenging.
In any case, what this whole incident brought to light to me was a lesson that my Father tried to impress on me a number of years ago. He used to say that "the customer is always right. However, some customers are just not worth having." ...And your lawyer contact sounds like a "straight up guy" as well. He just elected to bail before he found himself getting stuck.
As far as her asking you to compromise the integrity of your repair work and reputation, he also used to tell me that "good, clean oats will always command a fair price. Once they've been through the horse, they're then considerably cheaper."
This is how people like Scoot get raked over the coals and give up.
Very impressive story, you are impressive Scoot. Don't give up !!!!!!! ❤
Thanks for an awesome story. I am an insurance agent and on a daily basis, I hear quite a few of my customers give the same "Credit Card" excuse. LMAO
I sure wish I lived closer to you! I gladly purchase a vehicle from you! Thank you for all you do! When I was in my early college years, I was gonna switch to a tech school for auto body and paint but was talked out of it! Sadly I listened! I’m still a painter now for a big ten University that does the spraying of doors and jambs, all the lacquered doors and trim, and conversion varnish on the cabinets! Luckily I get to have my own shop with a spray booth! Deep down I’d love to do what you do!
Sorry to hear about your experience. You handled it very very well. Thanks for all your amazing videos
This is the problem of being a nice person... People take advantage. you're a good man.
Yep, back to being a jerk! 😂
Good call, you dodged a longterm headache. That is a sweet SS you are standing by.
This story had it all and kept me captivated - stingy insurance companies, shady auto bodies, naive youth - thanks for sharing!
no way i thought i would watch this entire video, I've skipped past your actual repair videos lol.. you tell great stories and you went above and beyond. sounds like you saved her car from being kept from the place an hour away..
You help me renew my faith in that there is still stand - up guys like you! Amazing story
What sucks is I predicted just about every twist and turn. This happens way too often. There are many key indicators that would have warned me to walk away early or not even get involved. Unfortunately you only learn this through experience. Thank you for sharing your story, I'm sure many of us will avoid a similar fate.
That was a great insight into the bad side of insurance and repairers and even worse customers who cant afford it, Regards Doug.
WOW ! Just WOW !! Thank you for telling the whole story (to the best of your ability). Your summary at the end (don't drive a car you can't afford; don't let your insurance lapse) is PRICELESS. I will bet this lady is less than 30 years old. She just learned a very hard and EXPENSIVE life lesson
Wow, I had to pause the video a few times to sort that story out!!!
It just kept getting worse! 😂
This is funny that you spent all this effort getting yourself into and out of this saga. Thank you for having the balls to tell us this story and inform us about some of the motor insurance industry pit falls. Sounds like some counselling might be needed after this saga. Next time a damsel in distress comes knocking, consult the pizza girl for advice or do a runner. There's a novell in this story, you should write it. Best regards Scott.
I owned a few auto repair shops in SoCal --- Lawyerland to you - and after an engine replacement, I got sued to the rear brakes failing. The judge told me I was "the last professional in charge of the vehicle --- pay to plaintiff for their damages". I hear ya Scott --- run away from these kinda jobs --- once you feel any sideways motion, it's gonna get worse!
You’re a good man Scott !! When people pact like that with me I just go to stfu…🤷🤷🤷😂
Wow, what a crazy story. It's really interesting to hear how various entities try to scam to get money. God bless you for all your time and efforts to help this gal that can not seem to grasp reality and act responsibly - even its exhaustively explained to her!
Before hiring an attorney, if I were the owner, I would file complaints with the state and federal agencies that regulate car insurance companies. The insurance company might decide to pay her if a government agency started looking into this case.
This insurance company deals with them all the time, they don’t care. They followed the law and used it to their advantage.
I could not agree more, Scott. Being a small business owner myself (but in IT), I have also run into many people who want an Aventador for Corolla money and want all information transferred from their old machine, all programs installed and the machine brought onsite and set up as part of "my service" - like my time, patience and knowledge is worth little and far below their level of need. It's like they think new computers just appear and get put on their desk like what happens in the ivory towers they work in and because they do not see the work that goes on behind the scenes - matching the user's need up with the right processor grunt, enough RAM and hard drive space so the machine won't lag, a video card to suit their gaming / CAD / video editing needs and a screen that shows it in the level of detail required - they believe it all happens by magic and that we just "know".
Knowledge is gained through experience and experience takes time and effort to gain and keep up with. Quotes take time, invoices take time, job records take time, driving to and from site takes time, couriers cost money, arguing with them about the damn bill costs time AND money.....and it all adds up and like your good self, I am reasonable, honest to a fault, hate seeing people ripped off and will go several extra miles for someone I believe has landed in a pile of crap that they don't deserve or that I feel sorry for and want to help. However, push that envelope for all it's worth, then act like I was the one who caused their original problem and try to make it MY problem to resolve....and I will dig my toes in and lay it all out for them and won't budge. My good nature doesn't like being taken advantage of and there is only so far I will let them push.
I've told several clients where to take their business (well, I have told them where I think they can put it and it is up to them whether they consider this is anatomically possible or not) because simply put, they are more costly to me than clients that call and tell me they want something, I give them a price, they say yes, I install it, they pay the bill and everyone is happy. I don't need to be on the phone arguing with them when they get the bill, wanting me to reduce my hourly rate or deduct several hours' work from the bill because THEY don't think it is worth it, when they know my hourly rate (about 60% of what others charge) and were given an estimate before the work started that was actually larger than the eventual invoice total they received.
Funny how us good blokes get taken for idiots by those who think we have nothing better to do with our time (or nothing else on our schedule) except to behave like a charity and cater to every whim they have. Unfortunately, it is getting worse and worse and is a global phenomenon. They really grind my gears, but it doesn't stop me being who I am though - especially not to people who appreciate the extra effort I put in and lengths I go to in order to give them a good deal on something.
All the best
and people wonder why people in this industry come off a little prickly. This is a prime example why, people always trying to run game on you so your defenses have to always be up. Great example and thanks for taking time to share
Scott that story was very interesting and well delivered. I couldn’t relay that without getting animated and agitated. My son can vouch for how I am when the right buttons are pushed.
It’s amazing how nervy some people are when it’s costing you time and money but when you look for compensation it’s line you were trying to steal from them. She seems like hf she comes into money would show up again and pretend it never happened and expect the same price regardless of price increases over time.
This car is losing value while it sits so she’s up that creek and drifting without that paddle.
I am absolutely loving this vid ! Great watching you fix stuff but story time is brilliant !
👍👍👍👍👍👍👍👍
Scott, we need more like you! Thanks for sharing your story. In my work I too have tried to be nice to people only to have them turn around and show no gratitude whatsoever. We all have to learn from our mistakes.
Wow you have the best bed side manner of anyone in your field, besides being unbelievably fair your kindness supersedes everything , bless you sir
Man I feel your pain Brother. So glad you took the time to layout the details... Love your channel and love this different content.
Great video, Scott. I thought you might address the previous damage and how the dealer who sold her the car might be liable because he represented the car as not having been in an accident but it had been. But, I'm guessing there was nothing dishonest that dealer did and it was incumbent upon her to get the car inspected for previous damage prior to her purchasing it, which would be another good lesson from this.
In cases like this you do NOT sue the insurance company. In Illinois the minimum coverage for car insurance is 20k. So that is why they were offering that as that is all the insurance it had.
You sue the person driving the car and the owner, if not the driver. That only works if they have assets. If they are broke then they are whats called judgement proof.
But moral of the story, pay your car insurance and make sure you have he un/under insured part added as well.
I really appreciate your professional and charitable character. I am guessing that she must be really pretty and used to getting her way. Good lesson for us all.
You help people and they take advantage, you are very fair great guy and you were trying to help. Hat off to you for not charging for the time you invested in this saga and for the storage.
I just wanted it gone. I gave her the rope, she almost hung herself with it but figured it out before it was too late and I had to be a big meanie and take her car.
"Her car" involved a bank so it is "their car". The best could have been a mechanic's lien perhaps?
Crazy all those air bags went off for that, I've been in some pretty decent hits in 90s/00s cars I was really surprised didn't pop any bags
It doesn’t take much these days, this one hit right on the sensor behind the headlight.
At the Toyota dealer years ago a matrix whacked a curb hard in NY. All it has was wheel damage. Blew all the airbags @@vehcor
Scott you were very helpful and extremely nice to her. The very first clue that she was lying was with her insurance lapse.
For a vehicle that's being financed by the bank, she would've gotten a notification about the vehicle not having insurance anymore from the bank who's financing the vehicle and from her insurance for not paying her insurance waaay before cancelation.
She lied about her insurance bs from the beginning. People think that they are smart for not having insurance on their vehicles or not PROPERLY insuring them.
Scott you did the best you could.
Your "COOLNESS" is so huge on this that I cannot even fathom how lame that young lady was..............you should get a metal of Valor of how to treat people and still show what real men really are all about. You are my Hero!!!
What a story! Wow! No good deed goes unpunished. Just keep it in your mind for future use.
Well done Scott, it definitely helps to know the ins and outs of the criminal enterprise of insurance company's.... and some body shops... She had the best setup to succeed once you got involved, too bad she didn't realize that. I'm sure that not having money to cover her mistakes makes it a bitter pill for her to swallow... butdefinitely a good lesson of what not to do. Great story! and I'm sure you probably have others you could tell. Feel free to pepper a few in here and there between your car repair videos. ✌
Great story Scott and different lessons and advice from your usual repair videos, but still relevant. It sounds to me like the lady found herself in such a corner with no driveable car and not enough money to get hers fixed that she lost the ability to see the things that other people were helping her out with. No excuse, but maybe selfishness borne out of desperation.
Can't help wondering if there will be a 'part 2' to this story in 12 months when the car needs to be gone from the driveway...
Wow, great story and lesson taught. I’m always amazed at how under water people allow themselves get for a vehicle that does nothing but depreciate from the moment they sign on the dotted line.
Unbelievable. Bet you're glad to see the back of that car and owner.
Yes, as much as I would have liked to do the job, dealing with the customer just isn’t worth it. I have plenty of other work to do.
Great video! Maybe in a couple of years you can purchase the car from her for a deal. It may even have a clear title since the insurance is not likely going to pay out.
WOW, that story made my hair hurt. Who knew you were so patient?
Scott , back in 1976 i had the exact camaro it was a 1971 SS 350 red with the black stripes , it sure brings back some sweet memories .
Very insightful & informative, brings to light many things best avoided, including the downfalls of extended term auto financing. Thanks
It’s good thing it is a Lexus so it will at least last the eight years! 😂
Been there. Sometimes you have to fire the customer.
Yep, I have become really good at it. lol
Wow scott this was like listening to a Sherlock Holmes story, great post, can’t believe that someone driving such an expensive car would not have the insurance coverage in place just in case of this type of accident, indeed a very thoughtful post for those who don’t know sufficient coverage
Someone like that has many bad decisions (buying too expensive car) compounded along with no ability to plan ahead in a cognitive linear fashion. In some respects having all "online" payment & insurance services makes someone like this not recognize her insurance is not getting paid because there is now no reminder in the mail anymore. That type of person does not maintain her/his expensive car because they have no money set aside for a maintenance budget. Good riddance for Scott!
This was an awesome instructional video on how Insurance and body shop will rip you off. Thanks so much for posting this. Also it shows how people are too stupid for the credit money they are given.
Sometimes, the more you help some People the more they want too try & take the piss out of you & it makes you think is it worth the hassle of wanting to help somebody else, it's a hard lesson 👍👍👍
Very true!
Excellent and interesting vlog Scott, you and your lawyer friends certainly know your subject, you were extremely helpful and patient, same as myself, but their comes a point where you just have to say to that person “go and do one” best regards and take care Mark from the U.K. 🇬🇧
You're a good man. You did more than you needed to.
Love the channel
I enjoyed the story time video. Been a fan watching for a few years now. I’ve also had a couple vehicles in that shop through my driving career. Keep up the good fight Scott!!
Sweet Camaro!! I've owned several generations of them and that's my favorite.
It is one of my favorites, just not red.
No good deed goes unpunished... huh! I doubt that car will ever be fixed by her and will just end up disintegrating while parked at her house. It was a fascinating story for sure.
God bless you for your time and patience! You helped a damsel in distress……but to no avail…..
Awesome story. Great observation of the events. I probably would have lost it way before you got that deep in it. People sheeeesh !!! Thanks for the story
Thanks for sharing, It sounds like the customer was just angry and frustarted about the entire suituation, rightfully so, but was mis placing the anger and frustration towards the wrong people. I do hope she can get things worked out.
Love the videos sir!
I appreciate that!
I watch this channel a lot and it's a great story. No good deed goes unpunished. I think you went above and beyond. Thanks for sharing. She should have never purchased this car.
That has happened to me so many times, being a nice guy never works out and i have learned that, eventually !!
When I found out this video was not going to be a build I almost clicked off. But I'll be damned if I didn't watch the whole thing. Anyone who has been in business for themselves has experienced some version of this story. Sadly, it usually takes getting burned once to learn the lesson.
I’ve been here before but usually, I don’t let it get that far. The more you give, the more some people will take!
"No good deed goes unpunished."
True!
No good deed goes unpunished!!! Keep up the great work!!!
You’re a good storyteller. I’m surprised you held my attention so long! I watched to the end.
WOW! 😮. She sounds like an entitled ding bat! No good deed goes unpunished Scott. I am sorry that you got tangled up in that convoluted mess!! And I absolutely do not believe what she said about the reason that her insurance lapsed. She simply did not have insurance because she did not pay the bill! You was smart to wash your hands of this. I hope that she does not come back to you again.
Entitled is the perfect word for her. I don’t have to worry about her coming back, she will never let go of the fact that I had the nerve to charge her $200. 😂
@@vehcor Good grief Scott, she simply is not intelligent enough to realize that you helped her. Or then again maybe she is and she just does not give a 💩. Yes she certainly does sound entitled. I am a firm believe in Karma . Maybe this accident was Karma?
Very educational Scott...by the way is that your Camaro? Nice, 70 1/2 split bumper?
Nope, just a customer car. Red cars are cursed! 😂
This was a very interesting story Scott. Believe it or not I was riveted to your every word. To me your patience in this matter was much more than what this woman deserved.
The old saying(no good deed goes unpunished) you are a good man, with way more patience than this old boy. Great advice.
she should have just taken the 20 grand payout and then sold the car on the rebuilder market for the difference still owed....would have probably made money on it
She paid almost 70k for it. 😂
She didn't own it. Owed 38 grand to the bank.
Unfortunately, if she took the $20k from insurance for total payout, the insurance company owns and takes the car. She doesn't get to sell it.
she is under no obligation to give her car up, she can take the 20k to repair the damage and then sell the damaged car. I did this and made alot of money rather than keep the wrecked car.
@@BSGSV
exactly, she can take the 20 to repair and put on the loan, then sell the car for 18 on the rebuild market to pay off the rest and walk away learning a few things maybe. whe wont be whole but alot better off than paying 1000 a month for a wrecked car she cant drive. @@briangray5921
I bet she can't figure out why her life is such a mess. What a train wreck. And trying to scam you, and you did nothing but try and help her.
She is probably still blaming everyone one else for her mess of a life! 😂
#1, boyfriend in the story needs to move on😆
Vehcor: from 'car wrecks' to 'train wrecks' - Scott does it all.
Nun like a 26 min restroom break Learn lots from this video 💪
I had to go make popcorn and now back to the excitement.
This reminds of the old saying “ no good deed goes unpunished “
When your nice keep looking over your shoulder, I love the story that’s what made me watch the video.
Laughing through the whole story. Great lesson there, sharing this with a few people I know could use it.
Damn what a story Had to watch the whole thing
You are right 200 for a tow is a steal!!! People are crazy you showed tremendous patience dealing with her. Thanks John from Arizona
Ouch. You did the right thing in the end and your advice about the dos and don'ts of buying and auto insurance are solid. I actually have what is arguably the opposite story about a Lexus.
I own a 2015 Lexus GS350 F-Sport AWD sedan in Atomic Silver bought used in August, 2019 with 57,000 miles (same engine, transmission and front end underpinnings as the RC350 AWD) and... I did virtually the exact opposite of the RC's owner. I paid for more than half of the car up front (out of a fund built over a period of years), paid the remainder off within three years, extended the factory warranty to cover the loan period,, insured the loan, and never even heard of American Alliance (so, an insurance company that doesn't pay out insurance claims does exist, whoda thunk it?).
Last month, I had run into problems that I couldn't diagnose on my own and brought it to a shop that knew Toyota/Lexus. I ended up with a large repair bill (nowhere near $35k but not cheap) and also did the exact opposite. I had savings for such an event, paid it, it was warrantied. That came in handy since an output shaft seal failed, dumped transmission fluid out and had to be flat-bedded back at their expense but didn't blow up at anyone. I felt like Richard Hammond when he realized something went wrong on one his cars and had a small laugh about it.
Needless to say, I haven't wrecked it (and hope not to) and plan to keep it until 2029 at least. Great car but you need an "aircarft" style wrench to get the fill plug in and out on the front differential.
Scott, thanks for sharing this with all of us. You sure do have patience, compassion for folks, empathy as well. In this person’s case, she got a free lunch and then asked for her change! I’ve been there myself with some relatives, I’m thinking that gals not related, hopefully
😢… Keep up your great work.. Please
R.