Be careful buying a Tudor. Black Bay 58 925 (see follow up video)
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- Опубліковано 8 вер 2024
- UPDATE: TUDOR REPLACED MY WATCH! See follow up video: • Tudor made things righ...
My experience buying a Tudor from an Authorized Dealer was overall extremely poor. In this video I explain why. Timeline consists of me buying the watch in May 2021, sending it back to Tudor Service Center in July 2021 due to a faulty movement, and finally receiving the watch back from Tudor in January 2022. Upon receiving it back I realized there was superficial damage to the bezel. At this point, I have been without my brand new watch for 6 months and can’t stomach sending it back to Tudor yet again, for possibly some new issue to come up.
Tudor reached out and replaced my watch!!
See follow up video: ua-cam.com/video/CX3Lp1WORek/v-deo.html
I am happy for you receiving a replacement. But honestly: you and your watch should have been treated more professionally in the first place!
Seems like they did this for yo ubecause they saw your video. IMO you shouldn't have to produce media about them to get them to help you.
👏👏👏👏
Great result finally, good to know you are happy now once Tudor replaced it with the brand new watch.
I appreciate your openess and honesty by telling us how it was for you. What a horrible experience. I'll stick with my 2007 Omega Seamaster that has never let me down.
all that time and frustration. treating you like that. not a good company.
Thanks for sharing this. I understand your frustration, this is truly unacceptable! I'm glad you went public with this, they shouldn't get away with this.
He could just bring it back to the AD..
@@mplsmnpiDid you even watch the video? Dummy
I want to say thank you for taking your time and making this video, i don't even know you and i got so heated watching this video. I was on the fence on buying a Tudor and you made my decision clear, i went with longines instead and it costed me a third of the price.
There will always be duds coming out of manufacturers; what matters is how they handle such issues when they occur. In this case they failed miserably. Very disappointing to hear.
Exactly. They had a chance to resolve the situation. If I had been given a brand new watch in perfect condition after maybe 2 months even, I would have been content. But to wait 6 months to get a damaged replacement watch. Unacceptable. Tudor is dead to me.
You already waited months and now you are unhappy with the watch so you should just bring it back again, let them replace the bezel and then sell it. As it is now every time you look look at it it will bring up the bad experience and you will never be happy with it.
I dont understand why they didn't give u a new piece i would demand that
Rolex, Tudor….overrated!
What sweat shop in China did this come from?
Sounds like you have more issues with your AD than the watch itself. Absolutely love my BB58 Blue, and my AD has always been very helpful and receptive to general questions/concerns on my purchases. Sorry to hear how this whole experience has put a sour taste in your mouth for the brand, but know there are some good ADs out there!
No it’s both the AD and Tudor. Tudor’s communication (see their letter) is super vague. Tudor’s service time of 6 months was unacceptable for a brand new watch that was defective out of the get go. The brand lost me as a customer.
The problem with the AD is the lack of interest in keeping as a customer. They could have offered me something out of their own pocket to make it sting less (such as a free strap), but they refused. So they lost me as a customer.
As soon as you said Dallas Service center, I understood; I have read so many posts and watched many videos of people having bad experiences with both Tudor and Rolex when their watch was sent to the Dallas service center. Seems to be a quality control issue out of Dallas.There are two other service centers, one in New York and one in California and I have not seen any posts or videos about problems out of those service centers. That does not mean they don't have problems, it just means that they have far fewer problems so the posts and videos are scarce. I can't speak for others, but my experiences with every brand I've dealt with has been good to exceptional. I think your experience really starts with the AD. If your AD is not willing to step in for you and get your issue resolved to your satisfaction, within reason of course, then you can end up having a hard time dealing with the brand/service center. I am lucky. I have three very good ADs in my region that take customer experience and satisfaction seriously whether you spend $1000 or $100.000 on watches. How do you build customer loyalty? customer experience...
It’s insane my AD, based in California, would send the watch to Dallas TX. More reason why this experience was awful.
I wouldn't trust a Texan to work on anything but a truck, a gun, or a steak.
thanks for your story. I literally was about to pull the trigger on a tudor BB58 . the black one. now I have looked elsewhere! Never had a Tudor before so I was interested but not now. FYI Breitling and Omega customer service for me has been totally top notch.
I honestly had 3 BB58s in my cart to purchase and though that I better look for some videos online, as I'm not familiar with this brand. Thank you I will just put my $10,000 into something else, honestly I'm blown away at this experience.
Thank you for sharing your story. As much as I love my Tudor gmt I definitely hasn’t been a smooth journey.I purchased it from my local AD and decided to get it resized.Once I got home I realised that the screw head had been worn away ,completely rendering it useless. Luckily I was able to get it fixed since they had parts on hand however not everyone would have been so lucky.
Take care
Thanks for commenting. Yes I feel Tudor really needs to improve their customer experience. They spend so much money on advertisements, yet their customer is left feeling like crap.
I’m glad I found this video. I went with Breitling over Tudor a couple of years ago. Had a similar problem and sent it away. It came back perfect. Same watch but totally reviewed and has worked since then (1 year) without problem. The warrantee was extended from the moment of repair, they threw in an extra rubber strap and this was all done in three weeks. What with that and Breitling’s online ownership cert, they’ve really upped their game lately.
Tudor did end up replacing the watch:
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Thank you for sharing your experience. You're absolutely right. This is unacceptable from Tudor.
Thanks for your honest review for saving my hard earned money. I was planning for Tudor BBB but now i will go for Grand Seiko.
DON’T LET THEM OFF THE HOOK! Keep your cool, but contact Tudor and report your experience to someone above the initial customer service rep (a customer service manager, or whatever). Make sure they document it. And I know it sucks, but send that watch back until it is done right. You will never feel good about the watch until they fix that bezel. They probably used the same tool they use on the steel watches and likely scratched the case as well. That would explain the new case.
Nobody will answer the phone. Better off watching grass grow.
Really sorry to hear about your experience. I would definitely gather a document trail and contact Tudor (either the main general agent in US or straight to Switzerland). As you can imagine this is absolutely unacceptable and if they would deal with me I would literally kill them. They would shake every time I would walk into their damn store. Please what ever you do make sure that you are treated accordingly here
@@pianothatilove Oh please, nobody will shake at all when you walk into their store. If you give the store any problem you will simply get locked up for disturbing the peace. Case closed.
Better still, if Tudor have a Twitter account, upload this video in a tweet. Public shaming is often the only way to get anybody to notice. They might have some social media idiot monitoring the chat and ready to respond. 🤞🏼
Thank you for going public and not keeping quiet, or rolling over. You've done a calm and honest assessment.
*Note: You needed to have called out that AD by name.
I didn’t feel like trashing them by name, but didn’t hide their name in paperwork. Btw, Tudor replaced the watch. I posted a follow up video:
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I've had the 925 since August. Haven't had any movement issues however I have feared this being the experience when a service is in need. Especially looking 20 years down the road. Tudor doesn't seem to be the kind of company to listen to the customers opinion on the repair. Especially with the 925. Most won't want their dials or cases touched because they want this watch to age naturally.
Great video, think this kind of info is really important. Sorry for the issues you've had, especially because it's such a looker. I've been looking into the Breitling Chronomat line for my next watch.
Ya it’s really sad as I was a big defender of Tudor, as I love my North Flag (zero issues in 2 years). I also picked up a Heritage Ranger (with ETA movement), and it’s also been perfect. Unfortunately these 3 Tudors will be all I ever own from the brand. It’s clear from the horrendous service and poor AD experience, that Tudor does not care about their customers.
Tough story to hear. I dented the bezel on my GMT around the time you had this issue. My watch got sent to the Rolex repair center in Dallas right as they were starting to re-route Tudors to Tudor repair center in New Jersey because of parts issues. I had a completely different experience (though it was slow). They did a bang up job fixing it and they performed a complete service. They recalibrated it and it came back running far more accurately than before. I have three Tudors in my collection and I’ve had no issues with quality control or customer service in any way. Sorry that happened to you.
Literally the same experience I’ve had. I own quite a few tudors because the customer service is so amazing
@@floridaman727 yeah.. bummer this happened to him.
@@Jdinaz I have a feeling that this wasn’t tudors fault
@@fluffy_kitten own both and love both. They both knock it put of the park with certain models
@@floridaman727 did you see the letter from Tudor? Who’s fault is it?
I'm really sorry to hear this happened to you. I bought mine through a Grey dealer and after the first year the movement completely siezed. I couldn't turn the crown and you could tell it was internallt bound up pretty bad. Luckily I contacted the online grey dealer they and they told me they contacted the AD which was in Italy and that they were going to send me the original warranty card. Again I was lucky because I live in Fort Worth so I set up an appointment with the Corporate Rolex service center in downtown Dallas and I went there and dropped it off. 30 days later I had the watch and the notes stated that the movement received a complete overhaul. My watch was pristine when i dropped it off and I received it in the same condition. I did sell it last month but I'm planning on buying the S&G version.
This might be one of the reasons Tudor’s are selling for less. I’ve heard a lot about the inner issues with Tudor’s.
Wow! This video looks like a legit interview piece. Good job man! It is sad to see what ADs have become. I will give them the benefit of the supply chain issues but 15 years ago you would have never experienced this type of customer service. It’s just sickening now.
Service is everything - I’d accept a lower quality product with better service than the opposite. I have a Tudor Black Bay that I love and runs well, my purchase experience was horrible. The stupid waiting game ….. Just go to company that has watches and wants to deliver a great customer experience like Omega for example. I love my Speedmaster
Very depend on the local AD/service centre. I sent my watch to local Seiko SC for 2 years interval service. Although the movement is adjusted to COSC rate, I've got another bonus - deep scratches on the caseback, lugs & bezel, and torn rubber straps. I think they're using mjolnir as a tool.
I’m feel for you. Its strange how these ‘big’ brands only take action once a person posts a video. Why cant the AD take care of it properly when you went to them the first time around. It seems they just want to gaslight the customer and get away with it. I am considering the Black Bay 54 as my first Tudor, but your experience is making me to seriously reconsider. I agree problems can happen, but its how the company addresses the problem is the point, and this was horrible from Tudor.
You know I didn’t remember if I got into it in my video but when I first noticed the watch stopping I called and even went into the AD and they basically blew me off. Saying I wasn’t wearing it enough and should wind it. Thinking back they were totally unreasonably. The watch clearly had a problem but they were not taking it seriously. Not exactly a luxury experience after you pay. This was with the assistant manager too. I’ve reflected about that more and it’s disappointing.
That’s why I bought a Sinn! Sorry to hear about your experience. I hope you make them make it right!
I bought my new BB58 from an AD about 18 months ago. When I got home the thread on the crown was a little rough when trying to wind it in or out. Also the bezel had a tight spot about half way round it's travel. It was returned to Tudor via the AD. It came back with the crown thread repaired but the bezel hadn't been repaired. Returned again and when I got it back the bezel had been repaired but the case had been scratched. All this took almost a year. I returned it and requested a refund as clearly the watch was defective from the start. Just before Christmas I was contacted by the dealer who said Tudor had offered to repair the watch again but I refused. To cut a long story short I did eventually get a refund from the AD who was fantastic throughout the experience. He then made a claim from Tudor. Never again would I buy a Tudor.
It’s sad to hear how common these stories are. Tudor ended up replacing my watch, but I’m uneasy about buying another.
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Shocking! I have to say that i've had great experiences dealing with Oris, Longines, Ball and Christopher Ward, super helpful staff in Switzerland and the UK. No repairs required, just good attentive service and customer support.
It was very shocking. Thankfully in the end, Tudor replaced the watch. They found video and wanted to make things right:
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Thank you for sharing this information. I was considering the 925, but no longer. I went through the same with a different vendor that had a custom shop an an iconic reputation. Customer service is very important to me, and your experience is unacceptable. Thank you.
Did you see my follow up video?
The more I see this kind of stuff, the more I prefer to just get a Grand Seiko.
Yes the Swiss make amazing watches...but now they're literally depending on the snobbery.
No, I'm not going to spend 8 grand on watch where they treat customers like this.
I want a QUALITY time piece.
Even my Seiko 5 SNKL23J1 doesn't have problems like this. That watch cost me just 100 bucks.
Imagine if you buy Leica, but you have better quality with a Fuji X100.
Tudor did replaced the watch:
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Regarding Leica, many will get better pics with other brands due rot things like AF and more robust metering. A Leica is very bare bones.
@@EDHBlvd I agree but at least Leica has that extremely solid build quality and well put together. Glad you did get a replacement! 😊
Thank you for sharing your story. What a cautionary tale. Your account really does make me want to push the brakes on getting a Tudor Black Bay. Thank you.
I would push brakes for sure. Check out Omega or Grand Seiko. Maybe Breitling. I will never buy another Tudor.
@@EDHBlvd great choice! My friend just bought that as his first pic watch, and he couldn’t be happier. It’s a hell of watch.
Grand seiko the Japanese expert
Mannn that's a bummer, you should go back for the bezel now ! Or even get a refund and say screw you take the watch back ! I feel your pain in the video, forget it man, get the watch back to them period. You absolutely right it's not normal ! I'm completely with you on this, and thanks for saying it because some don't, a big hello from Paris bro !
Did you see my follow up video linked in description and comments? I ended up getting a brand new watch from Tudor with a fresh 5 year warranty.
I bought my Tudor GMT at an AD, new back in 2019. Everything went well, champagne, great team etc. After 2 days I noticed on the 4 o'clock a what it looks like a hair, a tiny arm or other part of the body hair. I went back to the AD, we both "laugh" offered me more champagne and a Rolex tie for the inconvenience.
They send back the watch in Switzerland, after less than a month, got my watch back. Everything went perfect, I bought 4 more watches from them.
That’s how it should have gone. My experience wasn’t anything like that. It was doubt about the movement having a problem. Telling me I must not be wearing or winding it enough. Refusing refund. Then saying they can send back but prepare to wait. Then endless calls for months. Finally to get a damaged watch back. Colossal failure. Thankfully Tudor ended up watching this video and replacing my watch:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
I’m considering asking my AD to put me on list for the Black Bay Pro now. Going to wait a bit though. Don’t want to be a beta tester of a new piece again. Didn’t work out so well for me with 925.
@@EDHBlvd oh wow, I'm glad Tudor came to back to you and helped you out.
In my opinion, Tudor is a fantastic company, so glad this brand is "affordable" and "available".
I am my self on a waiting list for the BB chrono white dial, tried the watch, loved it.
I hope you'll get your pro, I am not that fan of it yet, I really hope they will make a white dial with a green or orange even blue GMT hand, that would be nice I think.
Stay safe ! from France ;)
Thanks for sharing. Even if they replaced your watch, I'm staying away from Tudor
They did replace it. Posted new video:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
@@EDHBlvd yup saw that
Years ago I bought an Omega Speed master which ran fine till I started the chronograph whereupon it would stop after 5 minutes. I took it back to the dealer who asked me to leave it with them for the day. I got a call from them the next day to say that there is a problem with the watch and it needed to be returned to Omega as faulty. Just as my heart was sinking he said he'd ordered another identical watch in from one of their other branches as a replacement for me, which should be with them in a couple of days. So that same week I had a replacement watch which worked perfectly and has given me sterling service for 13 years. I was lucky that I bought it from a large nationwide chain of jewellers. Great customer service.
Ya it sounds like Omega has a superior customer experience.
Sorry to hear about your experience. Not good.
I’m on my 3rd Tudor and *touch wood* not had any issues with a Black Bay Bronze and Pelagos LHD (both now sold) and my current Pelagos FXD.
Seems like it’s your AD that’s messed you about, l wouldn’t put down your single experience and come to the conclusion Tudor watches should be avoided. I have an Omega Speedmaster, Casios, Seikos, Sinn and most recently a Rolex Submariner 124060 from my AD and they’ve all been fine. Yes you do hear people have issues with their watches but it’s up to the AD and Manufacturer to put right.
You just convinced me to NOT BUY a Tudor or Rolex. I have been on the list playing the game as well and something not my preferred color came available and I was doing some last min research trying to talk myself out of it because I already have a tainted view and this video was the nail in the coffin. I had a used Rolex before and honestly couldn’t believe what someone bought it from me for. I honestly think I’m going with one of the micro brands. Thanks for sharing!
I must have gone through 25-30 automatic watches and the only time I had this sort of problem was with a cheap Invicta (I gave it to a friend who has a relative who is a trained watchmaker, so eventually I might find out what the problem was, but I don't really care given the price point). An automatic watch that new which stops... that spells out "t-r-o-u-b-l-e" in watch-a-nese. To add insult to injury, if an AD just tells you to wind the watch more often... well, to put it mildly, it's a big shame on them. My favorite brand right now is Mido, they are quite honestly priced and their quality is way over what you'd expect for the money.
That sucks. My brand new black bay stopped just like this about 5 yrs ago. One of the original in house watches. I didn’t even have the warranty card with me when I bought it. They took my watch and replaced the entire movement, replaced the Crystal since I had already managed to scratch it and polished it before sending it back. I bought a pelagos and the quick set date function stopped. I bought it used with no warranty card and they STILL fixed it and didn’t charge me. I currently have 5 tudors because I love them so much and how they’ve treated me. Decided to start buying from my AD because they’ve been so good. Payed off because they offered me a Sea dweller over Christmas because I’ve bought so many other watches from them. Love my tudors though.
I wouldn't blame Tudor entirely for this, the problem is with the service centers. From what I've seen it's completely different in Europe and in the USA. The issue is the movements in these watches are still pretty new, in-house movements and they indeed have had some issues with them unfortunately and if they can't be sent back to Switzerland for a proper treatment this is what you get. Some service centers are just BAD and it's very hard to control every single one of them...
I blame Tudor as they shouldn’t have released the watch without adequate parts supply on hand for repairs. I blame Tudor because their poor quality control is allowing many duds out the door. Finally I blame Tudor for having such poor Tudor Authorized Service Centers. If they cared about their brand they would ensure the service centers do top notch work. The result of not doing this, is the very poor experience I went through.
Ohh man, I’m very OCD when it comes to stuff like this, and I would be furious if the watch came back like that, like really the manufacturer basically destroyed the bezel. That would be a thorn in my side if it came back with those defects, let alone like you said on a 4 figure watch. Thank you for the information, Tudor watches definitely never going to go for that brand.
For what it’s worth, Tudor did end up replacing the watch:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
Sorry to hear your story. Thanks for sharing this. A BB58 has been on my shortlist for a while, but not sure sure now. Overhyped, desirable watches which are a big sales success can lead to arrogance within the manufacturer and their ADs. Dangerous tactic today in a world of instant global information sharing.
I have been reading the comments here and it is actually not good to see how many people got issues, this should not be happening with a brand like Tudor , specially that is a Rolex brand. I know some says they did not have issues with their watches but you don’t buy a 4000 or 5000 watch worrying about future problems and future disappointments with the service department
The issue with these new movements, they're not tested and proven enough yet. Luckily the warranty covered you. Nice to see the downside to these as I'm seriously considering one for my next big purchase
Yeah but when u charge this amount of pesetas for it it damn well should be. Especially after they had that BBGMT date disaster. Maybe instead of pumping out 64 designs of the black bay they should put some more hours into development & qc.
Man I’m so sorry to hear about your experience. Give up on Tudor, but don’t give up on the hobby. There are still plenty of brands out there that will take good care of you.
Tudor actually replaced this watch. Check out the follow-up video I posted a few months after this video.
Sorry to hear that! I bought my black bay 58 from AD and luckily I don’t have issues with that.
I think much of this has to do with the AD or the service center rather than the manufacturer - apart from the movement of course. I've owned a blue steel one and keeps perfect time, and is taking a lot of abuse as a daily beater and apart from the obvious micro scratches it seems bulletproof... Sorry to hear your experience was so bad, but I think it's down to the nature of industrial scale production, especially with precious metals...
Give this man a Cigar, good on you for telling us. Couldn't help notice the Rolex paperwork, WTF. That has totally put the brakes on my buying a 34mm Oyster Perpetual for my wife's 60th. Oils ain't Oils so it seems. Cheers Johno.
Cheers. Ya I’m sour to the whole watch game now. Don’t see myself buying another watch for a long time. Maybe the positive is it will save me money in long run…
Appalling and enough to stop me buying one. I wish I'd watched your video first, as I'd seen others and decided this was the watch for me. It was a toss up between this one and the all bronze version, but not so now. I see Tudor replaced it, so presumably if a person needs decent service, they will have to make a video and state their case.
Damn, man. What a stressful place to be in, especially with that kind of money and knowing its new from the source! Was planning to buy a ranger, now I might double back. Thanks for the info!
Omega is king! Really, the reliability is top and you don't have availability issues.
I have a Seamaster Diver 300 from 2008. It has never ever been serviced and it still runs@ chronometer specs. It runs fast at +/- 3 secs per day.
I wish I could agree. My 2 year old Speedy is going have to go in for repair, as it unexpectedly stops every now and again.
I have the Omega Seamaster ( Bond ) automatic. Owned it since 2012 . Never serviced , worn it everyday since that year. It looses 2 minutes a month .
I call that a great watch ! I agree ! 👍
I’m so glad I found this video. You hit so many points. The influencers pushing it has me skeptical. On point with the Seiko 💯!!
Thank you for making this.
I still enjoy Tudor, but you gotta be weary. Won’t buy any watches on first release (not that you can with wait list), as I don’t want to be beta tester again.
I’ve had some similar issues since I’ve started watch collecting, and you’re right, it’s infuriating. It really does crap all over one’s excitement for the hobby, for sure. I will say, that I own the 925 and luckily, I’ve not yet had any issues with it. I’ve also owned a Blue Bay 58 with no issues. But i’ve purchased other luxury watches from AD’s that arrived with cosmetic damage or movement problems, and my experience with seeming like no one gives a shit once you have these issues, is the same as yours. I’m also similar in that I won’t buy from an AD where I’ve had issues, and I won’t buy a watch with the same movement as one that I’ve had problems with in the past. And then I’ll make sure to leave my thoughts about the AD and the watch in reviews online. It’s all part of learning, I guess. And for what it’s worth, I’ve noticed that Tudor has no customer service that I can find on their website, so that’s pretty concerning. Anyway, good luck in your watch collecting journey, man.
And thats why i wouldnt touch the new gmt. Well written
Absolutely terrible. Sorry for your experience. Thanks for the warning.
Things worked out. I’m uploading a follow up tomorrow. Tudor reached out and replaced the watch.
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Great vid! Wish I'd seen this today! Bought a BB 58 AND Pepsi for the wife and I. Guess we're going to put those through the paces.
I hope you have better luck than I had.
@EDHblvd Thanks man. I knew about the Tudor Gmt date issue but never heard about the BB 58 having problems. Watch tubers act like these watches walk on water. Thanks for your honest feedback.
You must take it back to Tudor. That is unacceptable.
Sorry to hear you had such a bad experience from Tudor. I own 6 Tudors and all run within COSC no issues whatsoever so ever. 😊
@@canadianwatchmonkey3992 don’t ever buy a new release. That’s my learning experience. I’ve seen similar issues from other people with new models. The GMT and later Black Pro both had problems with date function. Also the original buyers of the Black Bay Ceramic had movement issues. Don’t be QC for Tudor.
Tudor should have hid this ugly movement behind a case. I feel bad for you man. Wish you all the best and thanks for sharing.
Tudor ended up replacing the watch:
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That’s a real shame to hear, I’m 22 and this was a goal watch for me to buy in the next year or so but I’m definitely thinking otherwise now.
I’d look at other brands. These Kenissi movements Tudor is using are possibly suspect, and the company service is pitiful.
Good info, will keep an eye out when being mines in for repair in future. This is also a reason i stick with ETA movements (bb36) then in house(bb58), their easier serviced in most repair shops.
I have had Wittnauer, Longines and Seiko watches in the past with no movement problems. I have heard the more complicated a movement is , the greater risk of problems. Certain brands like Tag Heuer and Tissot have had issues with watches still under warranty. An AD told me he sees certain brands come in more often with problems.
i had this happen with a Baume Mercier - it was movement issue with the main spring. The watch had been overwound. I had bought it used from an AD, and luckily they handled the repair.
What a bummer! So sorry to hear you had this experience. I’ve had the 925 for about a year and had zero issues. My AD says they would deal with any potential problems at any time, but I haven’t needed service yet. I love mine, and have other Tudors, but the way they dealt with you is demoralizing. If they treat even .003% of their customers like that then it needs to be addressed. I hope you have only positive experiences with other brands in the future.
They told me the same thing about taking care of any issues. As you can see, when rubber meets road it’s not so pleasant.
THANKS FOR THE INFO.
WAS GOING TO BUY ONE AND HAVE JUST BAKED OFF!!!
NO WAY WANT TO GO THROUGH THIS...
YOU SHOULD OF GOTTEN A NEW WATCH....
WHAT A NIGHTMARE...
Nightmare indeed.
Thank you for sharing this honest and enlightening video. I vicariously feel your frustration and indignation and will not consider a Tudor.
It’s very bad customer service from a high end brand. I have 2 watches from that brand extremely happy as I’ve had no issues and my AD is absolutely brilliant, thou I haven’t had the experience of servicing one. I would certainly not give up. IfTudor are watching you should help this customer out, it would cost you very little to fix this and the PR for you would be good.
Tudor replaced the watch:
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Very sorry to hear about this. I've experienced a similar issue with Omega and I know how you feel, very frustrating when you spend decent money on something and then get the runaround from BOTH AD and service center, happens all the time. I've bought multiple Tudor watches and have never had an issue but can certainly understand your bad feelings about the brand now
Sorry to hear about your experience...... Real crappy on Tudors part.
A couple of points:
1. If they changed parts and serial numbers, won't there be a disparity between the serial number on your original Tudor paperwork, and would that not affect future resale?
2. If they had the watch in their possession for 6 months, that's approximately 10% of the manufacturers warranty used up (assuming a 5 year total warranty). Did they offer to extend the warranty by 6 months, or could you return to the AD and request they honour this?
I'm not sure what the Trading Laws are like where you are at, but fortunately we do have specific laws in the UK that protect consumer purchases.
Hope everything eventually works out for you mate.
1) the AD said they keep track of the multiple series and suggested I keep the letter from Rolex which shows both serials (the one I showed in video with redactions).
2) that’s another great point. I lost 10% of Tudor warranty period on their horrible quality control or poor in-house movements. Yet another reason to stay clear of Tudor. I did ask for a refund but the AD refused.
@@EDHBlvd Small claims court...
I 💘 my Sinn
So sorry to hear this. I have a Tudor Black Bay Chrono. I have had it for one year +. One of the reasons why I bought it from an AD, is that I was scared to buy a luxury watch with an in-house movement via grey market or preowned. I figured the extra few dollars was worth it for the 5-year warranty. Now I am nervous! However, I do put the blame on both the AD and dealer. Dealer should simply go back to Tudor and fight to get you a new watch. Quality control of the repair sounds abysmal. I would also be very upset if I experienced what you experienced. My Seikos have also been great! AD should really step in and simply demand a new bezel for you. Or better yet, take the bezel off another watch, give it to you and let them deal with waiting for Tudor to supply them another one.
Dang, sorry to hear. My Tudor GMT kept having troubles with the date wheel sticking. I took it in and they said that it's a common problem; funny that they didn't mention it when I bought the watch or that Tudor did not recall their watches to fix a "known" problem. Tudor is a loser's Rolex. I'll stick with my Seiko Tuna and Seiko SBDC141.
Sadly accurate. Fake bullshit brand milking Rolex heritage.
I had the same issues with a BB GMT.
Thank you for your story. There is no way on God's earth I'll buy a watch from them after the trouble you have had from them! Thank you.
@@MrPINKFL0YD did you watch the follow up video? They did replace the watch in the end. But the whole situation was very frustrating.
Sorry for your experience and hope u can find a way to not give up. There’s good ADs out there and when ur ready you’ll find them by reputation and word of mouth. Good luck to you.
Check out my follow up video. Tudor replaced the watch.
ua-cam.com/video/CX3Lp1WORek/v-deo.html
In regards to the bezel, with it being made out of 925 silver I’m willing to bet it’s impossible to remove without damaging it. The material is much more softer than stainless steel. Part of the reasons I avoided the silver watch all together.
I bet you are right. Hence them needing to simply use new bezel. Tudor did end up replacing my watch. Posted video:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
On the 925 silver black bay, the bezel is still aluminium, the case and strap is 925 silver. They should have just slapped a new bezel on when they marred yours…
@@stuartarbuthnot8487 The bezel insert is aluminum, the rest of the bezel assembly is silver.
I own a tudor gmt and they do have pretty bad QC. Hour markers were misaligned and I don't want to send it to tudor because I've heard too many stories, the watch always comes back with same condition and worse... I'm done with luxury watches, I'm so glad I didn't pull the trigger on buying a rolex. My next watches will not exceed 2k.
@@MarkDanger777 I’d be curious how misaligned they are. You talking like a slight amount to bother us wanting perfect for these high prices or noticeably bad? The BB36 I recently picked up has slightly misaligned applied markers. But it’s really slight and only something I noticed because I’m obsessive over details and expect it to be perfect for these prices. I’ve seen worse on Seiko’s however they are much cheaper.
@@EDHBlvd so the date changes around 12:03:25am, the hours starts being misaligned at 6 o clock. I mean when you spend thousands of dollars on a watch, you don't want QC issues like that. I'm actually glad I fell off the honeymoon on watches. I have like 6 watches now and I have no desire to buy any anymore.
@@MarkDanger777 oh so yours isn’t the applied markers but the movement having some hand misalignment? Crazy.
@@EDHBlvd I'm not 100% which it is, it could be the hour markers misaligned counter clockwise a tiny bit or it could be the movement, either way, it bothers the crap out of me.
I heard of a lot of similar stories, the most honest thing they could of done is give a full refund.
I got the winding noise and high resistance issue on my new 2021 Tudor black bay 58 blue dial after couple weeks wearing. The Tudor AD helped me send the watch to Tudor service center. It took more than two months to fix the issue. I suspect the Tudor manufacturing process and quality control are totally different than Rolex. I totally agreed with you that Do not buy Tudor watches.
Yep. It’s a shame as they make some beautiful looking watches. But the movements are not up to the level of other Swiss makes, and the service is dogshit. Tudor is dead to me.
Wow, just finished watching the video. This is unacceptable. Theyre honestly lucky that you didn't go back there and make a big deal about this. Honestly, I would have been breathing fumes about this and would have likely gone back to the AD and demanded a new watch. Thanks for sharing this experience. Will definitely take it into consideration when considering Tudor.
He SHOULD go back. Why settle for less than perfection when you spend this amount money on a watch? He has warranty.
Tudor service my watch last year and did a great job, plus I inspected it at the AD BEFORE I LEFT.
Sorry for your bad experience bud
It’s alright. In the end, Tudor replaced the watch:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
That was unacceptable customer service! I’m glad my 2 Tudors are ok and mu Tudor AD is good and honest. I hope you’ll be properly compensated soon.
Tudor replaced the watch. ua-cam.com/video/CX3Lp1WORek/v-deo.html
Dang bro, sorry to hear about your experience.
Like many other comments have suggested, I wouldn’t let them off the hook. Talk to the manager or owner of the AD and explain calmly the situation and even send them this video.
They’ll make it right.
You should also share the AD’s name on this video.
Sorry to hear that! That sucks!!! I haven’t had issue with the black bay CHRONO. Maybe because it’s a mod breitling B01. Also no issues with the ceramic maybe because it’s METAS.
There have definitely been problems with the Ceramic METAS movement. Search YT. I watched a video where guys Ceramic was with Tudor Service for 6 months.
Here is one of the videos I watched:
ua-cam.com/video/Tma0uTpPxeQ/v-deo.html
I had a very similar experience from Rolex, I bought a new silver/ white OP39 from an AD in NZ. Black dots came out from the pinions and marked the otherwise flawless dial (within 2 months of purchase). I sent it back and the AD initially tried to tell me that it was my fault and I had been wearing it without the crown screwed in (not true I babied it). After several months it was returned with some light scratches on the caseback but a clean dial. There was no paperwork that explained what they did. Within a week new black specks showed up on the dial. It was again sent away for 5 months. Again it came back with black specks on the dial. I sent it in for a third time and when it came back it was fine (though the hands had fine scratches on them). I decided to sell it when someone offered me more than I paid for it. Unfortunately, it was publicly discontinued a few days after I sold it. It is a shame as it otherwise would have been a dream daily. Rolex after sales service is very very poor here in New Zealand and I simply would not buy another Rolex, so much hype for such poor quality and experience.
Very sad that Rolex also has issues like this. I need to send my dad’s old Submariner (1986) away to Rolex for a service. I’ll stress for sure. BTW, Tudor replaced the watch after all this. I posted an update video:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
This is like the 4th negative video I have seen about BB58. Two videos were for the Sterling silver turning yellow rather than patina-ing nicely. Another one is of the Ceramic model stopping within a short time after purchase, similar to what happened in this video. Same comment about customer service too.
I have been through the EXACT same issue as you with my 925. Except I wasn’t waiting 6 months. It came back in 2 weeks, but they claimed to have adjusted a few parts. However, the issue wasn’t fixed and they scratched the case. I argued with the AD, and they eventually gave me a full refund. Give that a shot!
Also I was very public about how the AD had treated me on major Facebook groups. The sales team was on there, and they were scared of the negative publicity, which is ultimately what pushed them to give me a refund as well 👍🏽
@@MauryaShah Tudor saw this video and reached out to me. They are going to try to fix this. If it works out as I would like, I will post a follow up video.
Tudor replaced the watch. ua-cam.com/video/CX3Lp1WORek/v-deo.html
So I bought a bb 58 blue, similar issue, bought in late December, sent to ad for repair and didn’t get it back until 6 months later. It’s running perfectly now. Give them a chance to make it right.
I already gave them 6 months and they failed.
Thanks for sharing your experience with Tudor. I was close to buy one but I don’t think I am interested anymore. I get that some products might fail which is not right considering that still an experience watch , that bothers the most is the service they give, I can Imagine the frustration. I’ll take look at your content since you mention the with cameras 🤩
Yes I agree. I’d the service had been pleasant, such as 6 weeks and gotten my exact watch back with a properly functioning movement, I’d have been happy. Waiting 6 months to get a “new” watch with marred bezel, no thanks. Tudor is dead to me. Lost all trust in the brand after this.
Don't trust watch tubers! Period! We need more vids like yours. Rolex SA that owns Tudor is shiting the bed lately!
Yep, “Shill-Tube”.
I had the Tudor BB Dark, 925, Bucherer Blue Edition, and the Pelagos LHD. My LHD was an everyday wear. I loved it. I was wanting the FXD MN21 when it came out. I couldn’t even get it. I have buying history at my AD with Rolex as well. I do realize they have other customers. If you can’t get a Tudor of your choice then there is a problem. Sooooo I decided to get rid of ALL my Tudors. That’s what I did. I’m strictly Omega and Rolex now. Get an Omega master chronometer. They are hands down better than any Rolex or Tudor you can buy. They are readily available and you can get a discount.
This is a good idea. Maybe if I sell all 3 of my Tudor’s, I can move on from this terrible taste in my mouth.
@@EDHBlvd I don’t think you will regret it. Omega is on heck of a watch.
I own the same 925 and a few other tudors and luckily I’ve had a good experience with all, but I agree with the comment above and agree with you…….I would try an Omega…..very good watches and reliable the SMP 300 professional is a great watch close to the 925 price in multiple options, or a Speedmaster new or used are a great watch will a ton of true heritage and many others I’d check out there website they have a ton of models……because it’s a absolute sham to lose your interest in luxury timepieces since they are such a great and rewarding hobby , don’t let this experience ruin it for you in the future! I’m sorry you had such a bad experience man, brush this one off and keep it moving brother!
Omega all day I have a 300m and AT 38mm that I wear everyday and I'm an 11B with the 82nd if that gives contexts and credit to the watch
Your experience and the return of a watch with a damaged part makes me so nervous about sending out any watch for service. Apparent lack of oversight throughout the process is troubling. You can easily observe issues on the outside of the watch. So one can only imagine potential mistakes made on the inside!
Great point. Who knows how careless the work is. BTW, Tudor replaced the watch. I posted an update video.
ua-cam.com/video/CX3Lp1WORek/v-deo.html
I have 3 Tudors . A GMT, a Black bay 58 bronze boutique and a vintage 1980'S oyster date with rolex case and movement. My wife also has a tudor royal date adjust.
No problems at all from here
Yes, I have 4 other Tudors (3 purchased after this situation with the 925). I am a fan of the brand, but this situation was still very poor. Thankfully they ended up replacing the watch and getting my situation resolved. I posted an updated video a while back. Its linked in both description and comments if you are curious. The Black Bay 58 Bronze is my favorite watch in my collection. I picked it up earlier this summer and it is incredible.
Thank you for sharing such a horrible experience. I can see that happened with many AD's when you walk in; they get all over you because they want your money once they make the sell..They don't know you if you have any future problems. Just like a car sell man at a dealership. 🤬😡. Paying $$$$ and receiving mediocre service that's unacceptable 😤. Good luck 👍🏽
Exactly. Your analogy is perfect. Swoon over you until you pay. Then when you come back you are an annoyance.
Really sorry you had a bad experience with the Tudor, but I don’t think this is an isolated incident, and people have had similar issues with them, and the movements. Some are okay I imagine, but it’s definitely a brand I would avoid. You can get a lovely Fortis Flieger F-39 for less money, with a sellita based moment, that is basically an ETA , that will give you excellent performance and value for money. I’d definitely steer clear of Tudor.
My brother's BB58 had the same problem. The AD sent it in to Tudor and did a movement exchange under warranty and now it's fine. As long as it's under warranty, keep going back if you have to and ask them for a new watch if there is so many problems.
I asked them for a new watch after my movement issue and they refused.
@@EDHBlvd you might have to tell the AD if they can't fix this problem, you will write a formal complaint to Tudor in Switzerland, documenting all that has happened and how poorly it was handled.
I want to buy a Tudor BB85, but you help me save money. Thank you for your sharing. I understand your feeling. Hope you can get other better nice watch. Hope you have a nice day.
Tudor ended up replacing the watch. See my update:
ua-cam.com/video/CX3Lp1WORek/v-deo.html
Hard to argue with your take here. Facts
What a story! Thanks for sharing. Definitely one of the worst customer service runarounds I've heard of. I've been considering a Doxa 300 but might get an homage Seestern instead for $175
Can definitely recommend a Doxa, no issues with my 300t, reliable ETA movement can get it serviced anywhere!
Well the Gentlemans cost tutor £3000 I was going to buy BB 58 this week I live in the UK I’ve got one the black Bay 36 but I’m too frightened now to buy any more that’s cut my watch collecting short I’ll stick to Seiko.
You are right. I went to Tourneau to re-condition a leather Dior watch. I ask to keep old band and stuff. Instead of explaining to me it is not usually done. He basically called me impossible. I eventually went to Dior boutique and got it done.
Yeah it can be good or bad. I had experience in Singapore sending in a Tudor and they fixed it up really good and fast because I went directly to Rolex Service Centre. On another occasion, the AD finally got my waitlist and when I went to pick up my black bay 58, there was a huge scratch on the side of the case, and the AD told me I can either take it or leave it. They will probably sell it to the next person who is willing to polish it.
Damn. This is like the 5th story I've seen in the last two months just like this. New watch is defective, sent it to Tudor, "fixed" and sent back a million years later, watch has even more problems, tudor says "awe that sux wanna give it back to me for another million years?"
I've never been a fan of Rolex or Tudor, but I admired and respected what I *thought* they were and what they represent. Now I know that that admiration was misplaced.
Better luck, man. Hopefully this whole thing doesn't throw you off of watch collecting completely because there are do many genuinely great experiences to be had.
Lol I just waited 6 months to get my bb58 back after I brought it in. I told them I thought it was running slow, they said they would have it back to me Thursday the next week and six months later I got it back. They said it was originally off 4 seconds….. I didn’t think they even sent a watch away for that lol
Well, on the bright side, at least you got the watch back. I sent Rolex my very rare 34mm Explorer (1950's/early 60's), and never saw it again. They apparently lost it in the post! Obviously, they must have sent it via some cowboy courier!
F…….. did they at least insure?
Don't know, but they did offer a replacement. But it was no compensation for the loss of a watch that i now see changing hands for serious $$$ due to it being a limited run, specifically for UK market (in the words of Rolex). Also, I actually had to go collect it from Rolex HQ in Geneva personally. Then, after specifying that the replacement (i think it was Explorer II) had to have the same jubilee strap, the MD gave it to me with an Oyster strap, so i told him to change it, and that took them a few days just to do that. Needless to say i took the watch home and sold it to a friend without even trying it on. Cobblers to Rolex!@@EDHBlvd
Great insights. You can spend a lot of money, only to be unhappy and super stressed.
Uptick watches had a bad experience with the Black Bay ceramic. My AD said no soup for you when I asked for a Pelagos, and now I'm glad. These Swiss watch companies are incredibly arrogant so I'm not surprised that the young (and even more senior) are wearing Apple and other smart watches; no preferred customer nonsense, no attitude when you have a warranty claim.
Yep. They don’t care. They just want your money.
Apparently many horror stories.
Thanks for sharing your experience
Unfortunate but true.
Tudor replaced the watch. ua-cam.com/video/CX3Lp1WORek/v-deo.html