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- Опубліковано 19 сер 2024
- This is an unplanned video that I felt the need to record after my other unplanned video from yesterday about the Golf GTI.
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Hi Ashley, as someone that’s worked in dealerships, things can be a bit deceptive by the nice sales after sales manager etc. they’re always extremely nice to you, but the moment you leave.. it’s back to reality of them just dismissing you and your problem, leaving it parked up for a while, calling you back saying it’s fixed then being nice to you again.
I had a similar problem about ten years ago, year old car, bought through a dealership, endless running problem. I kept taking it back, they couldn't find anything wrong despite 'taking it miles on a road test'. So I stuck a hair from the dash to the steering wheel one day and left it with them. When I went back they said they couldn't find a problem, as you've guessed the hair was still there.
So I sent my Exocet down there. My 5'2" tall wife.
they were all sitting round doing paperwork when the door crashed open. "RIGHT, MY HUSBAND IS 6'5" AND WEIGHS 18 STONE BUT IT'S NOT HIM YOU HAVE WORRY ABOUT, IT'S ME, NOW GET THE F****** THING SORTED.'
They got the thing sorted. Sometimes there's only one approach they understand.
Car dealers are scum.
@@bellerophonchallen8861This is very true. People like your wife could hire themselves out to help people in these situations.
@bellerophonchallen8861 lucky is wasn't a skoda even the main dealer can't fix one of those they just admitted it in the end they can't fix it. They even tried a new ecu
That's basically SOP for many. Get their valet guys to wash it, hand it back saying "we did X", when in reality they did nothing. You still have a problem and "we can fit it in, no problem. Bring it back, sir, In a month's time - but we don't have a courtesy car". They know full well you can't keep going without a car for days at a time and will eventually get sick of it. Then it's "we're waiting for parts from Japan/Germany/France/Venus/the magical kingdom of zodd" Keeping the car for 7-10 days just to inconvenience you into giving up. Or they'll just straight-up deny there is an issue. Eventually offering you a low-ball trade in deal that they will be astounded you reject.
It's all mind games to grind you down into giving up.
A lot of UA-camrs (and people in general) would leave it because it "wasn't worth the trouble". Very grateful & glad that you're standing up for yourself, refusing to sit idly by, and potentially sharing a big learning opportunity with your community!
It’s one of the biggest purchases you’ll ever make, it better be damn correct.
People these days just don't fight for what is right. When I bought my Astra in 2019 there was a big hole in the rear seat, the guy said, "It's just a cig burn!". I fought them and got the seat replaced! The burn was in an area where it would have worsened over time. When the (known defective) slave cylinder went, they replaced it under warranty with no hassle. They know I'm a techie guy and not to mess with me!
its shocking the dealer put it straight up for sale without probably checking it over
Yep should get a basic check and then before selling to a new owner a full check over, I do this when I buy from someone, I'll take it to a garage for a check over when out for a test run, might cost £20 but most garages know what common defects are for particular vehicles 😊
@@laceandwhiskyit's the easiest way to check if a vehicle has any hidden issues, if you ask the seller to take it to your garage for a once over and they dont immediately agree you know theres something up
@@laceandwhisky its worth the £20 to know that its not going to cost thousands further down the line and you are actually going to be selling a decent and safe car
Wtf would they be checking for just £20? That's not even the cost of an MOT test which the car should already have...
@@TheRealD4 Even getting a dealership to plug in a diagnostics tool is £40+, £20 will get not much more than a kick of the tyres.
What a company does when things go wrong tells you all you need to know. Every manufacturer can have defects or problems, it’s how they respond that separates those you’d deal with again or recommend.
Absolutely second this. If everything works then great, but you get the measure of an outfit by what they do when it doesn't work out.
@@farmergeddon7527 Putting it straight back up for sale doesn't sound like a competent company
I worked for a premium brand dealership for several years. This is common practice by management across the industry. Fixing a problem vehicle to the tune of a loss is an absolute last resort and normally forced by a court case threat or highly persistent customer. It's much more likely they just palm it off to a less knowledgeable customer and push towards their monthly targets, of which everything revolves around.
I worked in a Ford main dealership (a very well known one) in the 1970's. As someone has already said, they are as nice as possible to the customer's face, but once he's gone they have nothing but contempt. All I can say about cars and reliability etc etc is that I bought my first Toyota in 1996. I have had about 14 different ones since and I have never even changed a light bulb. The only "problem" I did have was a Land Cruiser that needed new batteries and alternator after 11 years and over 200,000 kms. They were the original parts from new. You pays your money and you takes your choice.
Thanks for this video. Here's a quick odd story.
We traded in our VW to a VW dealer. The car was in my name. About 2 months later we got a letter from someone very kindly wanting to ask some questions about the car's history because something didn't add up on their end.
Here's the thing - the letter was addressed to my wife - no mention of me.
The only way this could have happened was that the log book was changed to my wife's name after we had traded it in to them.
I guess it gets a better price if it says previous female owner?
It was done without our consent.
Guess it fits in with the emissions scandal culture of the brand.
Shady AF.
Thanks for confirming this is how the whole chain works and good luck on your next videos and cars.
Always valuable to know which brands & dealerships aren't trustworthy.
Would be interested to hear Black Belt Barista's thoughts.
He'll probably say something latte.
@@paulqueripel3493😂😂😂
@@paulqueripel3493Oh, that’s put the mochas on it 😂
@@Oligodendrocyte139 Brilliant 🤩
He'd say someone should be coffee-ing up to Ashley for the inconvenience.
The Streisand Effect is indeed in full swing here. Your subscriber base is far too big for this one to be swept under the carpet.
I'm 99.9% convinced that those 3 new accounts were connected to the dealership and that this was dirty play 😮.
We haven't heard the last of this - of that I'm sure.
it's the just the same thing as doing fake tripadvisor reviews isn't it...
@grahamnutt8958 I'm only 65% sure of the accounts being created by staff at the dealership, another option is that they were created by another disgruntled customer who can not make any headway with their own dispute with the dealership.
@@diversionbob8482 I just find the timing - especially as they are new accounts - slightly more than just coincidence.
However; fair point to raise.
@@diversionbob8482 so why would that 'disgruntled customer' bother deleting the comments?
Yup meaning you're 0.01% convinced that Ashley created the 3 accounts himself... I think that's too generous tho. I'd say I'm 1% convinced Ashley as a total Chad move before his court case 😆😆
Had this issue with a skoda Octavia, we got a brand new one with the 1.5 petrol engine and it was one of the first cars off the production line to have this engine (was in Audi cars before hand). We had loads of problems with it, kangarooing all over the place felt like it was out of control making it difficult to pull out of junctions ect. After months we rejected the car and as compensation because it was a problem with the engine they gave us the option to receive a new Octavia VRS with the 2.0 engine. Brilliant car no problems at all and the extra performance is a nice to have.
To put it in the channel's terms they had a poor emerge, they chose the wrong lane and they've signaled poorly throughout. But all the way Ash has made it a non event and in the end he's given priority, not taken it, and returned the car to his loss aware that the fault wasn't originally the dealer's fault.
But now they've driven wrecklessly and then yesterday been caught driving while looking at their phone. So now what choice is there but to go through the system to protect others. At least as far as I can tell from Ashley's vids
I have in the past dealt with numerous dealerships, selling different makes of car. As my late father got older he would let me do or arrange his next purchase. My Dad in later years enjoyed buying a new car every 12 to 18 months. One particular car that cost over £21,000 new, he wanted to trade in when it was 12 months old. We went to the same dealer, but a different branch, we were aware that he would lose a out by about 30/35%, but weren’t prepared to lose £10,000 when the car only had done less that 5,000 miles and they had an identical car with over 10,000 up for sale at £16,950.
We then went to a different dealer, selling a different make of car, purchased a car for £25,500 and that dealer was more than happy to give us £15,500 on the trade in. It is always best to shop around for the best deal.
A friend of mine wanted to trade a tourag for a newer tourag. They told him his wasn't worth much because noone can afford big suv's anymore. His reply was so why aren't you discounting the big suv I'm wanting to buy?
@@cynic-al Nice answer 🙂 What I like to do, especially with dealers that are giving me a bad vibe, is when they offer me a part ex price I always act excited and say something like "Wow, I didn't think it was worth THAT much , I was expecting a few thousand less", you can see the greed in their eyes as they think they've lost a few thousand quid 🙂. Obviously I then make an excuse and walk away...
How about a joint video with the Black Belt Barrister?!
Great idea.
Do it! ❤😅
As someone who has worked with dealerships, when they say they couldnt replicate the fault, many times they've barely tried. On top they can be very entitled, always thinking and saying they have done a favour, when really all theyve done is their job, at best.
I'm glad to hear you're so far having a great time with your new Ford Focus Ashley. It looks great inside, and the colour, although I haven't seen the whole colour, looks great. I do hope everything goes well and you recover your loss of earnings. It feels bad that a dealer has done problems, but it's great to hear some of the people were great at the dealer.
Follow the money ....dealerships are about money not service to the buyer. Money money money 😊
That is true for all business operations.
I think this happens a lot. A mate of mine got a 1 year old Citroen DS4 that had 2 previous owner and it was riddled with faults. He believes the previous owners refected the car and the dealer just resold it. After a few months it was eventually fixed. It needed a complete new engine wiring loom.
My first car (which is also my current car) was bought through a big dealer, and fraught with issues too. Biggest standout issues were: buckled and badly welded alloys, a battery on its very last legs, a water damaged ABS pump, and air bubbles in the fuel lines which sometimes meant the car simply wouldn't start without manual priming. I brought the car back to the dealers, they then claimed the air bubbles were normal but "fixed" it anyway. The next day, my car wouldn't start: air bubbles galore. To top it off, the priming bulb was now dripping fuel and the "fix" amounted to a bit of gaffa tape...
All fixed eventually, some fought for with the dealer and some paid out of pocket. They do try to take you for a fool though!
Fuel priming bulb? I think I've only ever seen one of those on an old Briggs and Stratton lawnmower engine.
Car dealers are in the same bracket as politicians. Try and find an honest one.
Trust is earned. They’re out there, but there’s a lot of cvnts too
Matt at High peak Autos comes across as one of the few who cares
I follow him . Agreed . one of a few sadly @@Nathan-dm9wr
same goes for car mechanics as well..real monsters out there.
I am. Almost !!! Depends how the wind blows. As a small dealer im actually great after sales. It’s usual refund and move on. These main agents. Boots. Too big. And all !!!!!
Dealerships are very shady. I will tell you Ashley that I once bought a used car with only 12k kms on it with a clean record. It turned out it had been in a huge accident that cost over 15 grand and that's not counting the body parts. The carfax was clean which showed none of it. The only reason I found out was because I came into problems with the car and the dealership said to go through warranty which that dealership wouldn't handle. So, I took it to another dealership and they recognized the car and showed me the history.
So glad to hear you're enjoying the Focus ST! Your comment about it feeling like an actual drivers car is spot on, and you'll only come to realise that more and more as you drive it! Modern hatchback Ford's are honestly unbeatable in that market!
I drive a Fiesta Mk8 ST and they're a pleasure to drive! Enjoy it!
Sounds like they knew it had problems. Hence running for 700 miles in the first place.
That or one of the sales guys used it as their personal car for a while - seen it in a dealership where I test drove a car and the guy got the keys out and they had a picture of their family on the keyring.
My Dad about 10 years ago had a similar issue with a 3 year old c class. It kept randomly cutting out and with is being an automatic, you couldn't really coast it or anything. It had been back multiple times within the 11 month he had it and ended up taking is back, stating the car was dangerous. They ended up giving him a newer one for a massively reduced price which is still on the road today.
Good on your Ash for highlighting these shenanigans. Take them to the cleaners. Your car is still up for sale on their site.
We recently bought a Cupra Formentor (which has similar underpinnings to the MK8 Golf) to replace a top-spec Ford Puma. In almost everyway, they Puma is a better car IMO. The touch buttons and the software on the Cupra is horrendous, to the point we had to contact the dealer for assistance as it kept crashing rendering the car near-enough unusable. I don't understand the fascination with VAG cars currently, for my money the Fords handle nicer, look nicer and have better software to boot. Great choice with the Focus ST to replace the GTI!
VW were good. I've got a Mk 7.5 gold and it's great but when I come to replace it the way they have gone now with the interior and all the touch control has put me off, so like Ashley I will be looking elsewhere.
VW have recently admitted that their latest infotainment systems and overall build quality has gone downhill. They've actually sacked loads of engineers and designers . They've also admitted that they've not listened to consumers and been arrogant as to what they want you to have without compromise. Skoda even though they are part of the VAG group do a lot their own way , luckily.
@@follyfour506they’re doing stuff like that to compete with the Koreans and now the Chinese. Ford too, made cuts in refinement to offer higher specs to compete
I know a guy with a brand new Audi Q5, which had an engine warning light on. After faffing about for months on separate occasions to diagnose the problem, the dealer offered to fix by replacing one of the computers on board. They said it would take a week. It took 12 weeks.
I think the root cause of the problem is that cars are too complicated… so many computers that are difficult for dealers to debug.
i knew someone that use to work in the Stirling VW dealership, they did not have nice words to say about the mentality of how sales and management would think and deal with customers. sure they would put a happy face on to help sell a car but go back with any issues and it was very difficult dealing with them to the point that person left and went to another job as they were gettimg fed up of not being able to do their job properly to give good customer care.
hope things go well for you with the problems you had with that car and them.
I went through two Golfs in 6 months from a VW main dealer. Both under 2 years old.
The first (a Golf 8) had so many software/sensor issues and weird behaviour that I gave it back within 30 days. The second (a Golf 7) turned out to have been in an accident and repaired in a way you wouldn't pick up on initially, but became quite evident once you knew. With that one I went through a long protracted process before they finally gave me my money back.
Both cars were back on sale within a matter of days, although the second they didn't seem to be making an effort to sell (no pictures) and I think they were trying to offload via other means. Interestingly it still shows as untaxed 6 months later.
What I learned from this is that a VW main dealer can be happy to polish a t**d and put it on the forecourt and not to expect any genuine care and attention to detail that you might expect from the "approved used" process.
Will probably buy new cars in future as the stress wasn't worth the saving and my reason for going used at that time was the unavailability of new cars.
That's dreadful mate.. it's funny, the more you pay the less you get! 😅
Not a single honest dealer out there, I know from recent experience. The good thing is you're much calmer than me in sorting it out!
Superb stuff this Ash. Fingers crossed nobody has put a deposit down on that Golf yet, really poor from Wrexham VW
As frustrating as i can imagine it is, your calm attitude and your politeness about the situation hopefully means this will go your way.
Best of luck Ashley 🤞
Excellent! That Streisand effect really works! Those appearing and disappearing comments pretty well nails it for me.
We own a VW ID.3. Now please folks, get over that it is an EV because that fact is totally irrelevant. I found the car used 27 months old with 11,800 miles sitting in the back of a BMW dealership with the price dropping almost weekly.
It was an extremely good deal at the time (March 3rd 2023) but it did have one problem, a faulty 12v battery. Yes, the 12v battery, not the 62kWh traction battery. We took it to the local VW dealer to have the battery replaced under warranty as it was less than 3 years old which to be fair to them, they did replace.
They also had the car on their ramp and did a video and came up with a list of things to do including replacing tyres with a claimed 3.8mm of tread but when I checked with my Sealey digital gauge it read 4.2mm of tread on them still. I found this shocking.
Their "we can do this work for you" in total punt was almost £900 with the added "plus service items". As a matter of course I was getting the car serviced by a fully qualified HEVRA independent who did the full service including a comprehensive brake strip, check, clean and lube for just over £200. Incidentally they too checked the tread depths as part of their report and their measurements agreed with mine.
What VW missed though was that the wiper blades required replacement. They were clearly focusing on the high return items imo.
VW send me emails regularly trying to get the car through their doors for servicing, an "end of warranty" check, etc. It is annoying. They seem less enthusiastic to book it in for the impending software update which remains outstanding though. Just as well that it is not critical, eh?
We really like the car and are very pleased with it. It serves our needs very well. Horses four courses.
We are not so keen on the VW dealer experience though.
I have mentioned this on UA-cam before but this repeat may be relevant:-
I was travelling by train to Portsmouth and got into conversation with another passenger. I asked him what was his employment. His reply- "I tell lies". He was a car dealer, heading for the Southampton auctions.
This is why I avoid using dealerships, small or large. They're likely to cut corners, and more in it to make a sale. It's why I buy private or from a car auction, you know more or less what you're getting. Cars from dealerships can end up being sold to consumers with a supposed service done even though if you bother to check the most common thing that they skip is the pollen filter.
But you don't really know what you're getting and there is no duty of care with a private sale. When I gained the means to buy from dealerships, I have done because the cars that I bought privately - though I admit that they were older vehicles than I would buy from a dealer - would be scrapped within a year or two of buying them.
I've had issues with dealerships too, putting two back in for repair after purchase and to reject one car, but all got sorted without any cost to me thanks to consumer protections.
Off topic completely, I'm loving the colour of your new focus, reminds me of my CRX delsol in samba green.
Yeah... It's obvious... THAT car was NOT 'Fit for it's intended purpose'... And as you would expect, a BRAND NEW car, SHOULD NOT have a continuous fault! So, NO, you SHOULD NOT be out of pocket by a sizeable amount! So fair play to you for what you have done, and what you are going to do. And yeah, ok, fair do's, props to the people who you dealt with too...
😎🇬🇧
What’s ironic the Golf’s price has up on the site from 29,544 to 29,599 in one night. 😂.
The VW used car site algorithms got to have Ashley’s old golf on top 3 viewed cars in the uk .😂
Very interesting Ashley. Was in same situation with a vehicle I purchased not that I had to hand back. But vehicle was rushed out to me had to chase them up all of time until I was happy with it. Then sent them a terrible review never heard back from them.😊
Good luck with the car. I test drove a Focus last year and found it nice to drive. I haven't managed to change my Fiesta yet, but might consider a Focus next.
I’m behind you 100%. Hope you get things sorted with VW Wrexham and they reimburse you what your owed for loss of earnings
Man that green is GREEN! They've brought this on themselves. Loss of earnings is the right way to go.
Using the car for 700 miles after taking a deposit on it isn't on, the paperwork is drawn up at the time of deposit and you get a certain amount of cover/right to withdraw within a week or 1000 miles, if theyve used up most of that allowance it could put you in a sticky situation, plus nearly new low milage cars hold a premium and having a near 1000 extra miles will affect the value
Wish she would pipe down‼️
See you went for the classy Green.
Hope you get some dosh back 👍🏼
Shocking that the dealer had your car up for sale within an hour when they had promised to investigate the faults first. I wonder what VW think of this dealer representing them.
VW probably think the dealer is almost as great as their invention of the emissions test cycle running mode for their diesels until they got exposed... 👍
It's really sad that dealerships will do things like this to sell a car ashley it's good to give everybody a heads up with what's going on out there trust is a such a big thing
I’ve found so many genuine folks at main dealers and have been looked after plenty of times……
However, once you’re in the service / finance / trade end of the business, the staff are under SO much pressure.
Imagine a service manager with a sales target! They just supposed to be fixing actual issues and doing routine servicing yes?
No. They have to inflate and expand all jobs and tasks, increase costs above booked rates and sell additional ‘Extras’ or face disciplinary action.
My worst financial experiences have been at the lying cheating hands of BMW and Porsche dealers.
Not one off situations either. 5-6 identical episodes with Porsche. I’ve even tried hinting in advance that I’ll not be paying over their quote or taking service work not recommended. That doesn’t even work and they just brazen it out and force you to do something and make it awkward. Again.
Hi Ashley,
Should you have checked your left mirror when setting off from the crossing? did you see the cyclist?
7:47
So jealous of you having that FoST, as a 140ps Fiesta owner. It's like my ultimate. Although part of me wants to go clutched automatic for my next car. I have been a victim of dealer shithousery as well, although when their sales manager discovered that I knew a thing or two about consumer rights (through my grandad who was a senior trading standards enforcer) he has been doing everything he can for me ever since. Sometimes I wonder if the young guys at dealerships, who are trained to do absolutely everything they can for a sale, sometimes go too far with their autonomy and cause trouble for their firms.
I had four Golf GTi's, two Honda Civic Type R's and then I bought a Fiesta ST2, it may be 9 years old now and not have all the kit but it is still such an engaging driving experience that I wouldn't go back to the others, in about a year or so will look to move to a Focus ST.
Fiesta ST. Great little car, I have 2016 model so the springs are just a tad more compliant than the early versions. Anyway, as you say it doesn't have all the tech and electronics of a GTI or a Type R but just a lovely car to drive, even just pootling round town.
If they could not fix it for you in the 20 months you had it, how would they be able to fix it after you've handed it back?
I wish you all the best ash in getting this issue resolved 😁
Alarmed but not surprised at car dealers, shame. They don’t seem to break the mould they’ve created over the years. It’s about accountability and this is where things go wrong. Best of luck regards Mike
They've increase the price on that car now, it was £29,444, now up to £29,599!!!!
I'm trying not to be overly critical but I find it strange that you wouldn't expect it to be put straight up for sale. Just because it is up for sale doesn't mean that they can't continue to investigate the issue, it is only speculation that they are not. Basically they need to market that car in order to sell it, why 'waste' that marketing time. The dealership will know how long a car typically takes to sell, I doubt it is measured in days. Also Caveat emptor doesn't apply to retail car sales so the next buyer will be covered by the various selling regulations, as indeed you were. They will also get a used car warranty from the dealer and so really there is no reason in my opinion why you should feel aggrieved by them simply advertising, marketing the car.
You could always send in a "Mystery Shopper" to see if the dealership is being up front on the car's history if you are really concerned that the dealership might be being underhand or economical with the truth. But at this point they have simply marketed the car, which they have every right to do an at retail price irrelevant to what they bought it back from you.
An issue I think that does need addressing with used cars is the use, or purpose that some are put too which are not transparent to any subsequent owners. In this regard I am referring to cars that were previously press cars, ex driving instructor, ex mobility scheme cars and Private Hire / Taxis or Car Rental cars. There should be a system in place that clearly marks a car as having previously been used in any of these categories, then the buyer can decide if that is something they want to buy into.
5:34 yes we all remember the Jeep story! (and it went really viral)
Unfortunately that industry is mainly just full of greed and corruption (especially if the garage is a car brand)
I used to date someone who works in a BMW garage and they used to tell me absolute horror stories. Customers taking their cars there for a service, the garage having to fix damage after being damaged by the workshop in the carpark. And once a customer ordered a brand new BMW, the garage damaged it and told the customer their order was delayed in order to fix it to fulfill the order. So god knows what happened your gti when it was “new”.
Would be interesting to find out if those mysterious 700 miles was them aware of the problem and trying to fault find/recreate it while selling it to you? (Probably some mechanic at the dealership saying not the f'ing GTI again I would imagine. Also any miles they put on the car while they were fault finding, the fault you raised with them would have devalued/ caused wear on the car that wasn't down to you.
Rectum Volkswagen
Get The Blackbelt Barrister to give them a slap
I had a problem with a dealer holdcrofts this was a few years ago but still hunts me i part ex a granada and they said let us do all the work so i did a few weeks later i started to get parking tickets lots of them so i went to see them they never even said sorry i had to write to the dvla and get a letter back confirming i did not own the car any more but i started to receive summons and also a letter from bailiffs,in the end i sorted it and will never ever go to holdcrofts in Stoke on Trent ever again ,thanks for the video
I took a big hit on a Ford Focus it was dangerous as the windows always had bad condensation on the inside when parked. Winter time they would freeze up. The car was only 6 months old. At the time the car was to new to see where the problem was. As the focuses have got older I have found out that the mk2 and 2.5 focus models where badly welded at the seams causing the joins to come apart so 50%of these cars had this fault from new
funnily enough i think its been taken off the website now
Another one of Ashley's videos to catch up on. That's around 3 or 4 now! I'll get round to them all soon. Apologies for my absence from the comments. In the meantime, greetings from the ultra modern Birmingham Central Library!
3 or 4? 😂 I've been on and off Ashley's videos for 2 months because of work and being busy. I do try and watch them when i can.
@@rufusgreenleaf2466 Ah Hello there Rufus. Yes indeed, sometimes in life other things take over from UA-cam. Who'd have thought, eh? I haven't even been in the running much for those "Firsts". I'm absolutely beside myself. I mean, that was my whole reason for living, right? 😀 Anyhow, hope all is well with you and that work settles down so that you can catch up on your viewing.
@@ibs5080 Thanks, yeah i'm well same to you. I think it's more of things i do and get done are branching off too fast for me to keep up lately. Ashley usually uploads when i'm busy so i'll put the video in my watch later playlist but then forget about it 😮💨. Whereas before i never really watched much else so i was quite pin pointed onto Ashley's videos whenever he popped up. I need to get back into the routine.
I had a problem with my local VW dealer, the car I had on finance was having problems and they couldn't sort the problem, I sold it at a loss to me and I never buy from a car dealership again. I would rather take a gamble with a private sale than lose money to a dealership. While I had the car I saw a few VW owners while waiting at the dealership having issues with their cars too. Since then I have stuck to Japanese brands and had very little issues.
I was actually a bit surprised when you said you were happy with the VW dealership before. I have not found VW dealerships good at all. I am in Scotland. The two ones in Edinburgh and the one in Glasgow all very similar. Generally arrogant and found the customer service to be poor. I have had Ford, Mini, BMW, Toyota in the last 10 years and found all those dealerships to be better. I will never buy a VW again for a number of reasons, one of them is not to re reward poor customer service with my business.
saw kind of a baffling thing today. there was a car of a common german make, sitting parked with the park anywhere lights active. of course, none of that is unusual, but it was in a proper parking space.
Wrexham Volkswagen have 3 negative reviews now, NOT any from me, but made me smile😊
i absolutely agree i think vw has become more of a status i had a golf gti i mean it was ok but now i have a ford st theirs no comparison vw did feel tinny as well as where good old henry ford feels more solid i have to admit the golf was more comfortable around town but its my fault for buying a hot hatch thats fast and handles like its on rails if i had got another model im sure the comfort level would have been much better wise choice enjoy it you cant wack a ford
My dad sold His mini to a dealer and they put the advert up with the Red warning light on the dash.
A mechanic said the clutch was done in as well.
Golf 8 is riddled with electrical faults. I have this on very good authority. I know of cars coming back to the dealership within 48 hours with serious faults and have to be swapped. My advice, if you want a Golf, buy a 7.5. If it doesn't have to be a Golf, buy something else.
Looks like you went with the green colour then
In my experience Fords are always a wee bit better in every way than you think they are going to be. I'm off to google the streisand effect now...
After my car got written off I went to see a car from a dealer, doing a round trip of 150 miles, when I got to the dealer I couldn't drive the car because the clutch was awful, they tried to fob me off saying that all cars of that type had high clutches. I told them I'd had 3 cars of the same make and never had a problem. They said they'd fix the clutch so I figured a new clutch would be a bonus. A week later I picked up the car paid the money and drove two miles down the road to get some gas whereupon the car went into limp mode and immobilised. I called them and it eventually started again again, they said it just needed a good run. It got me back home and then my problems really started. 8 weeks later after a lot of faffing with the ECU and the throttle body being replaced I took it back to the dealer, two weeks later the car was fixed. It was a £12.00 micro plug to the throttle body. I lost so much work and money, I got no recompense. The car's running fine now. It was a complete pain in the rectum.
Always fight the dealers. You will see their true colours, then - especially if you're right and they are wrong.
Ashley, have you ever considered instead of having a cycling and driving channel, maybe having a "learning" and a "life" channel? Thanks for your videos.
I found the James Butler channel really interesting. He's a septic business owner gives insightful and funny anecdotes.
Looks like the straight talking format could do well for Ashley.
Thanks for sharing. It has been very enlightening to say the least. I always felt you could trust an dealer to do 2 things, be honest with their interactions and over charge for the work done. This has damaged my confidence with all dealers.
Imagine being so petty to do this 😅 it's their issue, but then making a fake account to pass comments on socials is just plain childish
The dealer could be leaving themselves open to all sorts of abuse, if one of their staff opened new accounts and made negative comments and if they sell the VW without fixing the issues. People can take some really inappropriate actions.
Interesting that you said the focus is a better driver's car because I bet a lot of people would turn their noses up at that because of the perceived class (and real price tag) that comes with VW/ Audi. Personally I've not been impressed with any feature of the Golf GTI or Audi A5 other than their pace and find their interiors to be poorly designed an quite tacky. I currently drive 2017 Astra 1.4 Turbo with most of the upgrades in the cabin and it is the best car that I've ever owned. The only thing I would change about it is the engine size - I had it in for an exhaust just after buying it and the dealership loaned me a GTC which was amazing.
Again, a lot of my Audi and VW acquaintances wouldn't be caught dead driving an Astra, but I plan on owning this one until it dies because it is such a good car to spend time in. The car that I had before that was a Corsa SE which we also really liked apart from its lack of grunt - so I might be a Vauxhall loyalist for a while.
I drive the same car and have to fully agree. It's a far better car for the money than a badge snob car
Fords and vauxhalls are great cars, good to drive and cheap to run
Dealer just sells a warranty quids in for them . My daughter got golf 7.5 she hurried the sale long story sort even thou she got mot insurance I’ve just noticed mot has advisory for misting shock she has the good old creaking rear suspension off to Vw Monday
There you were, going on about Wrexham VW, and you were behind a white one at the lights! That one seemed to be working ok.
Probably it’s a take a picture and then we’ll check it too right recovering your losses, it could be a 1.0l engine and still be in the same financial situation. You are what you are you could have followers who’s lawyers and willing to stand up for you, you also have your dad an ex Liverpool football player who’s a name for the 90’s, I’d be in the exact same position if I had this problem, unfortunately I have a very similar problem though lucky for my dealer it was sold with a 3 month warranty which has now expired
In August, I purchased a 20 reg Audi A4 Avant 35 TDI Technik from Derby Audi. There were some scratches on the paintwork which they assured me would be machine polished out.
I think Stevie Wonder must have done the polishing because it was awful. Cloudy patches on the bonnet and loads of missed scratches.
After many emails and calls, my car is going into their bodyshop on Wednesday for a proper job to be done on it before a valeter I know applies a ceramic coating.
They didn't try to argue with me but it took a while to arrange.
My dacia duster 1,3 petrol ( mercedes benz engine) was far better than the sales tram at Car sales group Bury / Manchester. They sold me al lsosrts of nonsense additional bits, I cancelled 80% and got my money back after lots of calls and e mails and reporting them to RAC WARRANTY dept .
Lucky the car was better than sales staff 😅
Theres now 5 negative reviews for Wrexham volkswagen now over the last 24 hours.
As someone who's worked at many main brand dealers I have so sympathy for them staff including after sales are all on commission nobody cares for the customer it's all nicey nicey to your face but when your backs turned its 2 fingers up.
But back to the thing of people leaving bad reviews for the place be careful because as ashley going to be pursuing for funds from them and possibly having to go to court they may well turn round and say Ashley has started a hate campaign against them resulting in the business being slandered.
I wouldn’t have made any videos if they had done what they said. They shouldn’t be selling that car without fixing it 👍
@@ashley_neal I completely understand that and fully support what your doing. They shouldn't be selling a car that's dangerously faulty at all.
I just know what these places are like and the dirty tricks they will try and play to get out of paying you. And the bad reviews from viewers who in majority of cases are not customers of wrexham Volkswagen will be the first trick they will play. No doubt they will say something along the lines of your video about us resulted in us reciving malicious communications and reviews resulting in a reduction of customers and staff facing abuse.
I know your not making these videos to be malicious or start a hate campaign against them at all in fact in the video you specifically said for bad reviews left by viewers to be removed.
And any viewers reading this comment who have left reviews as a result of this video I urge you to remove the reviews you have left until Ashley has resolved things with them so then that way they dont have a leg to stand on.
I hope you do get the loss of earnings refunded and things get resolved amicably. All the best Ashley
I wish everyone was is logical as you seem to be. I hate unfairness, and the reviews left for Wrexham Volkswagen are not from genuine experiences. It would be different if I left a review. These reviews should be able to be deleted successfully but they shouldn't have got there in the first place.
Think this is how VW dealer network are. Had a bad experience with Bravoauto who are VW also.
They probably rely on the manufacturer's warranty. Sell it and hope nothing goes wrong and if it does just let the parts center deal with it. My cousin had an absolute nightmare with a Ford dealership as the car he bought developed a bad squeak from the front left days after buying it. They sent him to the parts center under warranty who then refused to repair it as they had identified the exact same fault when the car was bought by the dealership from the previous owner. They had sent it for an inspection after buying it, but never approved a repair and just sold it to my cousin as is. The parts center would have been left to cover the job and said it should have never been sold in that condition, actually telling my cousin he had a solid case against the dealership if he wished to sue. Even the parts centers hate the dealerships. If the dealership hadn't sent it for the inspection in the first place, the parts center would have just fixed it through the warranty, but as they had already identified the fault and the car was then sold without being repaired, it voided the warranty! After around eight weeks of arguments between my cousin, the dealership and the parts center, the dealership agreed to do a straight swap and he got another car of similar value. Absolute nightmare.
The car is still on Wrexam VW website when quiet obviously it should be in a work shop getting fixed, pity i dont live closer id go down and enquire about the car and ask them if anything is wrong with it and see what they say, either way id walk away from car not going to touch it with a barge poll.
I'm still curious why carvertical isn't sponsoring these.
but you should look closer at the fine print on the streisand effect. the streisand effect would more closely match you posting these two videos, and people seeing these going to the volkswagen dealer and ending up purchasing cars.
also, in the US, we have a "lemon law" which requires a carmaker having an unfixable car to make it right for the purchaser.
interestingly, I'm having a repair headache with my daily at the moment. had it in to have worn suspension repaired, and also because the steering boost is having issues. the word didn't get from the counter to the mechanic about the steering boost. also, some friends saw it driving about town without me, yesterday. the driving around is well explained, though - they took it to the tire shop to be aligned.
How strange that you mention suspension and power steering (assuming that it is just different terminology used either side of the pond) as I have just had my power steering fixed and believe I have a knocking rear stabaliser link now. I shall get on with that next week before the weather turns horrid for outside car working, especially laying on the ground
@@smilerbob other than shock absorbers/dampeners, i think we're the same
Whilst I agree that they seem to have put the car up for sale prematurely its seems from watching car dealers on youtube that its a numbers game and getting things sold asap. A lot of dealers advertise cars even before they have arrived from auction and then fix and rectify issues before the sale. You would like to think that they won't let it go out the door without rectifying it. With its well known issues evident on youtube they would be hard pressed to fight a consumer rights case claiming they were not aware of a known issue for the next person that buys it
7:20 "what did i say, Roy?"
❤
What’s the problem? You sold a car to a dealership for a price you were obviously happy with. What they choose to do afterwards and what they list it for is their business. Faults can easily be rectified after listing and prior to getting a new owner.
Sorry Ashley. You're a smart bloke.
Why you would think that a dealership would do the right thing.... That's on you buddy.
The dealer will put it through the workshop , some do it as it arrives in, some do it when it's sold, how much work actually gets done is another thing.
Dealership i used to work in sent cars out the door regularly with known issues. Mechanics would argue with salesmen telling them the cars not going nowhere till its sorted, Salesmen would send it out anyway so they get there numbers knowing the car is going to be back but its not their problem so they don't care. Also while I'm here i will i add i nearly got sacked because a close friend came into look at a car and i told him not to buy it, it had a lot of paintwork done and the panel gaps where horrendous. HR and everything got involved but why should i let a friend pay 9k for a car when it wasn't worth that. He ended up buying the same spec car for the same price from somewhere else but it was in pristine condition another problem with dealerships is a computer makes up a price for the car it doesn't reflect the condition of them in the slightest
Volkswagen customer service has been absolutely shocking for my family. My stepmum bought a Golf R-Line and it had a fault with one of the fuel saving systems, the 2 cylinder shutoff would cut in and out when moving off, causing kangarooing. This problem is common with a lot of Golf 8 cars, and the dealership we bought it from said “it’s a characteristic of the car” and refused to fix it. Ended up swapping it for a Mercedes A220d.
If you want a good German car, buy a Merc.
I had a merc. For 10 days. What a heap of rubbish that was.
Hope you enjoy the fast Ford much more fun car than a golf
I had a Kings Red Mk8 Golf GTI and kept it 4 months. Unbelievably poor in terms of issues and faults. Simple message, avoid the new golf and I have owned and loved 7 other golfs. I wouldnt trust most car dealers any further than i could throw them. Most will do anything to make money. Just had a particularly awful experience with a trader in Whitchurch Hampshire who tried to convince me a full service history could be confirmed by text message and the handwritten service stamps in the service book from different dealers (same handwriting) were genuine! Call out to Matt at Stratstone BMW in Hull who replaced a 340i after the first car had a major failure in the 1st month of ownership. General rule of thumb, be circumspect and never ever accept the first offer.
Glad you are going after them & hope you screw every penny out of them, like they screwed you.
Shame you did not leave your contact details hidden in the old car somewhere where the new owner could find them, so you could give them the whole story.
Your army of 'viewers' will no be keeping an eye out for that car, to see where it turns up. My guess is that they will now put it though the auctions, so they can distance themselves from it.
Wonder what their answer would be if a customer asked who the previous keepers were… would they tell them it was a VW press fleet, thrashed about by TopGear & then used as a driving school car? 😂
'Sorry sir we cannot give out that info due to health and saftey and GDPR'
Health n safety and GDPR get blamed for everything so why not this.
As an 'alternative' viewpoint..... Just as you wouldn't want that can "stood about" neither do the dealership. So as soon as it's on the yard, it's for sale. Be fair, they haven't actually sold it, with a fault, yet. They won't be preserving it in amber and putting it on a podium out front because it is broken. It's for sale so it needs to be advertised as such. Why miss a potential sale by delaying the advert? Get it online, get some interest going. Ok so they may not tell the new owner it had a fault. But they will need to fix it and need to sell it and there is still time for it to be fixed before any new owner takes delivery. Oh, and no, I'm not the dealership ;) Just trying to put another viewpoint for purposes of the devils avocado.
They haven't fixed it in 20 months, so why do you think that's going to change quickly now?
@@ashley_neal Honestly... I don't think it will ;) Just trying to play all the angles.
That's important also. Thanks for the comment 👊