Gemba Walk in Healthcare (How do you do a Gemba Walk? Example of a Gemba Walk) A Lean Lesson

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What is a Gemba Walk? Harry takes a gemba walk and walks into a UM (Utilization Management) area. He asks Chrissy what problem the group is experiencing. That's good, but then he begins committing a major error. Upon discovering a problem, he asks "Who" rather than asking "Why." Will he correct the error? Watch the video to find out.
The animation on this video was made with @Vyond
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