Leveling the Workload in Healthcare: Lean Healthcare, Emergency

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Lean Healthcare and Heijunka: Jeffrey Liker's 4th principle of the Toyota Way is "Level out the Workload." We often think of this in terms of production, but does it apply to healthcare? Are patients being treated with respect? Can we apply the concept of heijunka to this part of our business? At first accepting things the way they are with long patient queues, Healthcare Herbie makes the case for change.
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