"Rude Customers" At McDonalds Drive Through Are Possibly Running A Scam - A Lawyer Explains
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- Опубліковано 16 лют 2024
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All comments for information only. Do not take anything as legal advice--if you have a legal issue, contact a lawyer directly so that you can received advice tailored to your situation. All views expressed are solely those of the creator.
100% this was a cash back scam.
The credit card was not theirs, and this should be obvious to any and everyone.
6:33 "I lost my debit card."
so the debit card DID belong to him but suddenly history was magically rewritten by wizards so that it was never his debit card all along
11:20 "It wasn't my debit card."
You have no proof. The guy was probably pissed that he had to wait for his food and or pull out of the drive-thru. Waiting at a reserve stall has a high rate of: not getting served in a timely manner - especially when cold outside. Not getting the right order. Watching the server show and handle your food to multiple other vehicles. Also you know 100% that your order is not a priority because you aren't in the queue.
@@milktobo7418all of this (I worked in fast food, I know they lie to customers to manipulate their timer) - except why the resistance to getting the proper refund?
@@milktobo7418 waiting is normal when you order a bunch of food
@@milktobo7418this response is so dumb because they could have some other items already pre cooked and ready to go and some others not. I’ve never waited longer than 5 mins in waiting bay. Expecting high quality service and food at maccas is already setting yourself up for failure
Former McD's manager here; I wouldn't have let this drag on for so long. My ultimatum would be I would serve you the food you paid for or if you refuse to accept a refund with the original payment method, then I will call the police and let you explain to them how you "lost" not only your debit card, but your phone too that you're holding in your hand, all of a sudden...
Thanks mate. A top reply you have made there. I think the attendant has the patience of Job (Biblical character), but yeah I do think a Manager should have stepped in earlier, relieved the girl, and given these drugged up scammers, the hard word. These "were not" just normal customers wanting a refund for a valid reason. cheers
Ikr? Just shut the window and call the cops. Tf?
Exactly. It caused others to have to wait for their food. F on the manager's report card.
@@splatterbrain3788 Block them from leaving and call the pd
Honestly.. In this situation I would call the police regardless because their method of payment was likely stolen.. Especially if they placed a large order and refuse to wait for the food and refuse to get their money back via payment method.. I would refuse service and only return their money via payment method..
So nice of the crooks to record themselves and for the employee to record them as well.
That’s called self snitching, right?
I doubt that they were actually recording. Just a scare tactic.
@@RustyorBroken He had. His account got spammed hardcore when the video came out, and he deleted his account.
@@Naedlus if that's the case he's a special kind of dumb.
Bruce rivers hes a criminal lawyer @@Ladybug211211
If I had to work with the public, I would be fired before my lunch break.
😂😂
People are horrible
Me too. I couldn't do it. First encounter with nasty person they'd be told off. Unacceptable how rude people are. Feel sorry for workers.
Me too 😂
100% I say this all the time. Glad I'm my own boss and we dont have HR.
I worked at a grocery store as a teen, that is exactly how flim flam works. same as why we had to place a bill on top of our till( visible to camera) when giving back change, so they couldn't fluster a cashier and claim they gave a 20 instead of a ten. That lady was amazing, I really commend her for keeping her cool.
I got scammed once by someone who paid with a 100 dollar bill. I asked if he had anything smaller. When giving the change he pulled out a 5.
I was highly suspicious. I'm highly intelligent and good at math and he still manipulated me.
I called the supervisor immediately and he counted the till but by then it was too late.
I didn't get fired - but boy did it open my eyes to how smooth con artists are.
They used to call me "Grifty McGrift". I wrote the book on flim-flammin'!
Yeah, that's a serious problem in bars. If you hear a bartender announcing the bill received and counting the change out loud that's why.
Yep, and that is the proper way to handle a cash transaction.
Quick change artists. Ran into that as a cashier. Didn't fly.
I was working retail, when a guy came in and made a 95-cent purchase. He gave me a dollar bill, and I gave him back a nickel. He said, "I gave you a twenty. Where's the rest?" I went to the assistant manager and told him the guy was lying. The manager should have counted down the drawer, but instead tried to avoid a commotion by simply giving the guy the 19 dollars. Later when the register was counted down, it was 19 dollars short.
Never violate the process simply to avoid a scene or get rid of a troublesome customer. It's almost always a scam.
I hope you didn't get in trouble over your manager's error.
@@MarvinCZ, I did get chewed out a bit, because I could have done more upfront to prevent the scam from the beginning (for example, leaving the dollar bill on top of the till while I got the change). But it wasn't an official reprimand or anything.
@@sm5574 Woot, victim-blaming FTW. /s
@@sm5574 That was just your manager embarrassed about looking like an idiot and taking it out on you, unfortunately.
I had the opposite happen. I was a student at uni and living on students loans. So, every krona counted.
I went grocery shopping in thne store next to where I lived. When I came home I suddenly felt unsecure. I had I reallygotten the correct change? I had paid with a 1000 SEK bill and hsould have received over 500 SEK back. When I checked my wallet I was 500 SEK short.
I ran back to the store, found the cashier and explained to her that she had given me the wrong change. She did not believe me for one second, but told me to cpme back the next day and check.
Didn't sleep a wink that night because without that money I would have had great trouble make ends meet and most likely would have had to skip eating for a week or more. The next morning I rushed back down with my heart beating and ready to faint. What if the cashier told me the till had been correct and pocketed the money for herself? For all I knew she could regularly scam people. Well, she didn't. She smiled at me and handed me back my money because her till had been 500 SEK over. Thinking back the odd part was that I never had to fill out any papers, not when I reported the mistake nor when I received the money.
Anyway, she gave me quite the weird look when I broke down and began crying as she handed me the money. I just sobbed and stammered "Haven't slept...." as I slowly meandered home, this time without face planting into a tree (do not recommend; the broken green nose didn't improve my looks).
Retail employee for 40 years. Yes this is how a cash back scam works. Card used to pay was probably not theirs.
Also possible: they planned to initiate a chargeback through the card or app, and come out richer the amount of the bill.
@@organMikethat's possible.. 2 months ago someone had charged 2x39 usd on my card in a store 400 miles from where I live... I got my money back by going trough a process .. had to report to police but that was also online so quite easy.
But I still haven't found out how the f they could charge something in a store... bcoz that's what my bank said.
Whole thing was strange as f!
@@kungfreddiedid the store have any online presence whatsoever
Hey Runkle! This just needs to be said : Your videos are not just educational, but are a solid public service!
“As you have threatened legal action, all communication should now be through our corporate legal counsel. This conversation is over. Remove yourself from these premises, or I will have to call the police.”
The truly awful part is that if this cashier did what he wanted, she possibly would be fired. Her rent, her and maybe her kids, food gone.😡
To be fair, I frequent a McDonalds near me that has an unsafe reserved stall that I absolutely refuse to drive into. Its tucked in behind the building on the drive through lane and you have to back blindly (while turning the corner of the building) into the lane when exiting and cant see whats coming or where you are going. Pretty sure no one ever got fired. As far as the return cash option - not likely something she would get fired for unless she was part of a fraud.
@@milktobo7418 people have been fired from McDonald's for far less. I don't want to generalize, because each store is different, but yeah, definitely a possiblity.
@@frustratedalien666 I 100% disagree. McDonalds would be in court all the time in this case being sued by former employees.
@@milktobo7418 She's a manager. She would be aware of this as part of her training. Moreover, if someone pays by any kind of card or device, the company managing the payment takes a cut, which would not be returned to the store if they paid out a refund in cash. What's more, is that even if the payment is legitimate, there's a risk that the people paying will just claim that the charge is fraudulent and initiate a chargeback, which is why you have to put the refund on the card that it came from, and the company can't really say, "Hey, we gave them a cash refund for that, you can't reverse the charges now."
Not following your training, and costing the company actual money, possibly twice over? That's disciplinary action coming at you right there.
@@organMike So where are we now? Banning non-cash transactions? You all seem to jump to lots of conclusions.
I agree with you Ian, it’s a scam. I think the McDonalds employee should get a bonus for putting up with that abuse. Hope when he’s arrested you’re not assigned as his lawyer. 🤣
No worries, Ian could get out of it by using his video on this guy. Make Ian prejudiced. 😂
I hadn't seen this but the moment he was demanding cash from a debit card, that's immediately where my thoughts jumped to. Maybe because I spend far too much time watching videos about scammers (and baiting them). It's clearly about stealing (or laundering) money.
This is also like 'why can't you give me cash' on a giftcard purchase. Like sorry form stays as form.
@@axolotllan precisely. It's why when Deliveroo delivers me cold food, I don't magically get cash from the driver, I get it refunded either back to my card, or as credit. Same with Amazon refunds - back to the card, or credit.
I get your point but there's been times where I've spent my last few dollars to get something to eat (Kind of ridiculous not to want to wait for it though), if something happened that a refund was needed I wouldn't get that money back for 3 to 4 days on the card. Not only would I be out of money but wouldn't have been able to eat that day. So you really got to take it with a grain of salt, requiring a refund can ruin someone's day.
@@elaexplorer the thing is it can- but i this she isnt saying they cant make the item just to go to a holding point which is now pretty common for drivethru and often brought up before you even hit the pay window- so it makes this particular situation feel wrong. Also Runkle didnt say it but some of my most 0-100 customers were the ones later found out to be rolling a scam. Because it becomes a throw everything at you as the cashier to overwhelm your sense of policy. Which pretty sure Mc d's register wont actually open for her w/out a manager override for that sort of thing.
@@elaexplorer So you get the credit and use it at a different McDonalds. Order a different food at the same place. Take the food that this guy didn't want to wait a few minutes for. Your scenario is sad, sure - but if you were THAT short of money and desperate to eat, you would WAIT the five minutes. You would ACCEPT the cold food and heat it up. The chances that you would have no other option is almost zero, and if it was, are you seriously telling me you have absolutely nothing else to eat, no friends to borrow a few bucks from, no homeless shelters, no food kitchens, no food banks, nothing? If so, it really freaking sucks, and nobody should be going hungry, ever, (though missing one meal isn't going to hurt long term in the vast majority of cases in the US, Canada, etc, regardless of how unpleasant it is to go hungry) and my heart would ache in sympathy for you - but your scenario is almost never going to happen, and it's WAY more likely to be a scam, as in this case. And even so, don't blame the companies that have these policies in place - blame people like the buttholes in this video who are clearly stealing money and being rude to minimum wage workers. If it wasn't for people like them, then perhaps you'd get your money back in the form of cash to take elsewhere, in the vanishingly tiny chance of this scenario playing out.
The second I saw "he wants cash back" I was like "oh yeah, that's a scam." I bet that turd isn't even recording with his phone, it's 100% an intimidation tactic.
He looked like he was reading from it.
Absolutely agree. Very suspicious to be so urgently pressuring. His name is going around the internet, but what about his bigoted passenger. What a rude lady.
She lost her job as a waitress over this
@@momsterzz she was just look at the thread "Female in car from the McDonalds "Incident" video has been fired from her job" in the edmonton subreddit.
@@momsterzz It will be awkward when she shows up for work. Her former manager has posted on IG that she has been terminated.
@@realalbertanIf she is/was a waitress you think she would treat service staff with more respect.
@@Len_M. This, but also, as a manager - would you REALLY want someone involved - even tangentially - in (almost 100% certainly) financial fraud to also be responsible for handling customer cards/payments? I sure as hell wouldn't.
First time I saw this, I wasn't really following what the issue was. Just how unbelievably rude they were over having to wait in a pickup spot at McDonald's, the whole time they were arguing, they would have had their food.
But now that Ian broke this video down, I 110% believe they were trying to run a scam.
Sadly, I doubt this was their first time doing this to someone. Disgusting human beings.
Bravo for the employee to record this encounter and for her to keep her cool.
Whatever they were doing, was it worth her losing her job? So stupid!
The key to remaining calm in these situations is to genuinely not care. No one can fluster you if you don't give a crap.
Yes, I learned to disengage. Step back. Say nothing. No need to keep repeating yourself, they heard you already.
I agree. You want to get back at people, act like you don't give a damn.
@@hyena280 One of the most important things I've learned about dealing with people is that not every statement warrants or deserves a reply. Took me years to learn that.
Great life advice!!
Word up kiddo !
A lot of scams create a sense of urgency or anxiety.
They intend to place you in a fight or flight mode so you'll do anything to end the conflict.
The lady who was dealing with these individuals deserves credit for not backing down.
Another reason why no one want's to do retail work the abuse of workers is ridiculous.
As someone who has managed for different retail companies for years and currently manages for a large retail bank, I can all but guarantee this is a fraud attempt. I would have turned the threat around and informed them I'd call the police as well and then followed through. I've dealt with enough people like this that they not only don't get under my skin anymore but they actively turn on my "stone wall" personality and I shut them down instantly.
Same, it's the injured innocence ploy that get's up my nose when you call them out.
SAME. I've been in many sectors of the service industry (food, retail, hospitality) for 25 years, and currently in retail management, and this whole thing is one big red flag. Instant shut down.
"I lost my debit card."
"It's not my debit card."
That's a whole Soviet parade of red flags. Park in the wait stall while the store calls the police ...
I've worked retail for many years and as soon as they were wanting cash back from a card instantly screams scam
I remember someone telling me he was going to call the news on me because I wouldn't break the law and sell cigarettes to him. They try so hard to be intimidating. The McDonald's worker handled that so well.
When I was 18 I worked food service at an amusement park. So fast food, but we also sold beer. There were a few different food companies. This kid came up and ordered a beer and I was like cool, I need your ID. He goes "but I'm 22!" And I'm like great, so when I see your ID I can sell it to you. Back and forth this way for a bit, then he throws in, the other shops are selling to me. I suggested he go buy his beer from them. Finally he yells, "I'm going to get my mom and she'll tell you I'm 22." And I explained his mom was not a form of ID but I was happy to call security for him. Eventually he got frustrated and stormed off. He was incredibly obnoxious but simultaniously it was kind of hard not to laugh at how bad his arguments were. (In the US, so 21 to drink, but in the state I was living in 18 to sell beer in containers: cans, bottles, etc.)
@cordeliawl I get it. People did that for beer and cigarettes with me all the time. They hated that we needed everyone's ID in the party. Which I get being annoyed by the first time. But if you're trying it again the next night just send the 21 year old in. They'd forget it was me and say they sold it to us last night. My people, it was I and I did not. Try again.
Was in Johannesburg walking home from dinner and was stopped by security guards who insisted the President was in the city and that I needed a free “pass”, that I could miraculously get if I tapped my card at an ATM.
Yeah, no. I told them they could either arrest me, call me a cab to send me to my hotel, or have the President come and take me himself, but I was not tapping my card to get a free pass.
I'm a retired deputy sheriff and my instinct says he's running a scam.
I had the same reaction. When people are making weird and unreasonable demands, they're usually up to no good.
Funny, when I make weird and unreasonable demands, I'm just accused of being creepy and told to go away. ;)
I worked retail in the Washington, DC area years ago and not a week went by where someone didn't threaten a lawsuit over some petty BS that was their own fault in an attempt to bluff me or an employee into doing what they wanted. It always backfired, because then we could just say "Well, since you've threatened legal action, I can no longer continue this conversation. Have your lawyer contact ours." This tactic also worked later when I went into tech support.
@@jackielinde7568 - That doesn't mean they're telling you everything they may be thinking of you.
Using a handheld device whilst driving is a crime in Canada. My coworker found this out in the drive thru the hard way.
Ya, a drive-thru is private property not a public way and thus not subject to the cell phone ban, same with seatbelts.
@@LegendofNelda That only applies to private property not publicly accessible. Otherwise none of the traffic laws would apply in store parking lots.
@gold5th They don't. You can't get ticketed for being on a cell phone in a parking lot. Only on a public row...its right in the hwy traffic act.
Alberta, traffic regulations apply to any road or parking lot that is accessible by the public, unlike Ontario and Quebec.
@markm3901 Oh ok, I stand corrected then as I was speaking from Ontario. I thought the hwy traffic act was Canada wide, are there province specific ammendment? Or?
My position on fast food workers is that I don't want to work at a fast food place. Why would I get angry at a worker who works a job I never want to do? I think that's deserving of more respect not less.
People who have a low sense or self-worth will search for people to look down on in order to make themselves feel better. If they think the person can't retaliate, so much the better.
It doesn't matter if it's job, race, religion, education, etc. and it doesn't matter if the work or whatever is actually bad or not, they just have to convince _themselves_ that it is. Though this was probably a scam, I'd bet that the passenger thinks that way all the time to convince herself that theft and running scams is better than working in fast food.
There was a semi-viral Tumblr or Reddit post a while back where a guy was repairing some kind of electrical equipment and a passing dad told his son "See, that's why you need to go to college, so you don't end up like him." Said repairman then informed the dad that his job paid six figures and required a degree.
@@Bacteriophagebs Exactly this. People (and, seemingly more often than not, people who aren't particularly high up career-wise) feel vindicated by judging and belittling others for their jobs.
Watch out, if you don't go to university, you'll end up some sort of electrical engineer@@Bacteriophagebs
I agree wholly. Sooooo many jobs are unfulfilling, at both the high and low ends of the earning spectrum. At least those at the high end are properly compensated. Those at the bottom help society function on a base level for very little reward. They have to interact with and service bad customers who shit all over them, and do it with a smile. I would hate doing that job, but never the person doing that job.
Also needs mentioning that when everyone was stuck at home crying over coivd, these workers were still showing up to their jobs everyday to whip up fresh chicken tendies for a bunch of manchildren
"Tap your card for a refund, or pull forward to slot #2, Your choice."
Then shut the window, continue making the food if he does not tap the card. Do. NOT argue. with these scammers.
Any lawyer he calls will laugh at him.
Too bad that as soon as he mentioned lawyers, she didn't just say " this is now a legal dispute, please contact our lawyers" Close the window and smile😮
Maybe I'm just an old asshole, but I would have told them that "they have the choice of either pulling over and waiting for the food, coming into the store with the card to get issued a refund back to the card, or they can drive off and we'll cancel the order and refund the card. if they don't like it, we can always have the police come out and inspect the card."
EDIT: Yeah, at the point the guy said he lost the card, the cashier should have told the guy to either park in the stall to wait for their food or go away. The manager can cancel the order and flag it in the system to reverse the transaction without the card. Since they haven't given the food, this isn't going to be an issue. This shouldn't have gone on as long as it did. It may look bad for the employee to have the Manager reverse the transaction, but it definitely saves the store that dreaded chargeback fee.
Oh my word, this is such a scam. Hope these customers face some consequences.
As a store owner, you're correct, immediate refunds are in the manner of payment. If the transaction was made more than three business days, I've been paid. If I know the customer, I'll be a bit more accommodating as to the manner of refund. If I don't know them, if it's a card, it goes back to the card.
This guy would have been told to move or the police will be called.
50,000.... 59...... That dude can meth.
😂😂😂
So perhaps the guy is so good at Meth that it makes him bad at Math ?
police should have been called by supervisor in the MickeyD not long into it.
Probably a late shift and no manager on site. Also part of the attempt.
Really? Every fast food I have ever worked at has a supervisor to card in for till issues.
This employee might have even been the supervisor because you often need to card in to process any refund.
@justinwhite2725 Ok. But it's probably just her (an assistant manager) and the person assembling the orders. They wouldn't try this at noon, because they'd get the actual store manager, who wouldn't be pushed around.
5:02 good point about how rudeness is often a tactic when doing these kinds of scams.
It’s sad, but being as unpleasant as possible is often a way to get what you want.
It took me wat longer in life than it should have to recognize a hustle, but once you get a feel for it, you know. That was a hustle, and not a particularly well executed one, and not well thought out - McD's has a rigid refund policy (as do most big corps) for this exact reason.
Yeah but they’re gonna remember you, and it’s not gonna be a positive memory.
@@Epic-so3ek - Like that matters.
Threatening to sue to get money would be a crime in some states in the US.
In California, it is Civil Extortion.
And the threat to call the police and have them charged with a crime is Criminal Extortion.
Saving this
A homeless guy in a wheelchair in San Bernadino tried to say he was getting a lawyer and sue, when he begged people for money and they refused to give him any. I witnessed it at the bus station waiting for the greyhound bus. He was escorted out, and he swung multiple times attempting to hit the employees. One security guard used pepper spray and they wheeled him out of the premises.
Yes, the rudeness is definitely an attempt to make the cashier panic and try to appease the angry person.
As a manager every drive-thru in the area should be alerted. Stick together and stay safe.
The first thing I can say for sure is... you're right, he is scamming. Second is that whenever some guy in a minivan that is causing ridiculous issues claim that they are going to "Call my lawyer" just know, they never will. Mostly because they don't have a lawyer, except maybe their criminal defense attorney who represented them on their last Theft False Pretense and Drug possession charges.
Former retail worker here. The vehicle reeks of a retail return scam. Major red flag: >> Electronic payment can not be refunded as cash or requested as such.
Putting this poor woman through this stress for their scam is pure evil. It's already hard enough to deal with regular difficult people.
Total scam! She's doing what's she's suppose to be doing. Almost every time you go through the drive through of any fast food place, you have to park & wait. Especially, during a busy time. He's holding up the line. Two more minutes & the food will be done.
The fact that he's talking to his phone rather than the cashier is a dead giveaway that he's up to something.
As a life long central alberta resident, and often customer service employee, Ive seen these type of people ALL.. THE. TIME.
100% scammers.
As someone who held a manager position for 3 years at a fast food place, I can confirm it is not normal to insist a cash refund. Most people I dealt with were pretty insistent they wanted it back in their bank account. I think I got one guy that asked for cash, but he was totally chill when I said no.
Kudos to the cashier, she kept her wits about her and didn't buckle to the scam.
I think this might make a good training video for employees. Just a thought.
I feel so sorry for the employee - and that passenger’s cracks about getting a career are ridiculous. Certainly where I live, many of the McDs staff are students paying their way through University. (and I’m betting this cashier is way more intelligent than that passenger)
It was mentioned that the passenger got fired from whatever job she had, had. She's probably looking for a new job as a trainee at McDonald's now. That said, I don't think she (the passenger) has enough intelligence to get a job at McDonalds, walkin' around the car park collecting loose trash to put in the bin !
Working in the food industry ,people would be shocked on how many times a week we have customers who will do anything and everything to get free stuff !!! It’s so disgusting and cowardly !
Like what?
This is a scam. I would call the cops immediately. They're trying to get cash
“Yer drug-dealer probably won’t accept a tap.” 😅😂😂
That's a very backwards DD. All the cool cat's take TAP.
Same idiot was swatted by his kids friend back in November. I agree that card was likely stolen
Exactly what I thought when I saw the video. But as a former police officer, I too see thinks through that lens. Criminals often use intimidation tactics to distract or intimidate their victims.
that poor mcdonalds employee
As soon as he said he was going to sue I knew for sure it was a scam. That is the biggest tell!
These 2 are an emarassment to all Canadians.
Why? 😂
Lol not an embarrassment to Canadians. Embarrassment to this man's parents and family.
13:24
Disown them as Canadians and problem solved. :) (I really wish it were this easy. I have a few people I'd like disowned and voted off the continent.)
As a cashier of many years….this dude would have cops already on the way, if it was me. He is full on trying to commit fraud. Some of these people are rude deliberately to get you in an aggravated state, so you do the wrong thing to get rid of them. I had a woman in the store trying to get more expensive items after I had rung them up, she kept taking things off of the register area and putting others up, talking the whole time. I said, ok, I am voiding this transaction, and when you are sure about what you want to purchase, we will start over. And she cussed me off. I locked the register and went to get my manager-explained, and said I don’t get paid enough to be talked to that way.
Lady bought one item from my manager, being all sweet, and left. 😂
I saw this earlier today and my immediate thoughts were exactly the same. SCAM!!! TY, Ian!!
Definitely a scam. They are trying to intimidate to get someone to do something against policy. The problem is that McDonald's employees are young and naïve. Try that with someone my age, and the response would have been completely different. I would have stalled them as long I could while having my colleague call the cops.
Young, naive, and frequently fish-out-of-water immigrants with poor English who will be deported if they lose their jobs.
As someone who has worked fast food and as a shift lead you always refund the way they paid so if pay cash you give cash , if they pay on a card it goes back on that card.
They have a stolen card, buy the food, get cash back ...
Whatever they paid with should be the way they get the refund.
I would love to see a follow-up RotB episode in which we get to hear about douche-canoe and douche-canoette being charged.
'Doubhe-canoette" seems redundant, but maybe I'm just being too literal.
These 2 clowns outted themselves in the best way possible. Glad you posted the vid
If McDonalds does see this , they should use this video for training purposes.
Wow! Crazy the extents folks will go to to scam folks. The cashier did amazing! Shame on this guy and his passenger!
"go ahead, call the police. No I'll call the police" 😂 she handled those people so well.
I've never wanted refunded in cash if I originally paid in debit or credit. That alone wouldn't pass the sniff test much less the horrible way that they acted
Wow I feel so bad for that MCDONALDS employee how rude were those people!
This is definitely a fraud/scam in progress! And it isn't just in Edmonton that it happens - I see it attempted a lot at my local supermarket . And I'm in Sydney Australia!
Props to the server for keeping her cool and not giving in to the pressure he was trying to put on her! I hope she gets a raise or a massive bonus - or both.
Flustering people and being a dick is a good way to stop people thinking straight. If you’re being yelled at or having to defend yourself, you just wanna remove yourself from the situation however possible. Not exactly the same but maybe 5 minutes before closing a couple customers came up to one of my coworkers and pressured him into breaking a £20, using a sob story and acting panicked and worked up, something about needing to get the bus to the hospital. He did it for them and they left quickly. Fake note. Felt so bad for him cause he’s a lovely guy who just wanted to help.
About the Edmonton hate...I'm from Florida, so needless to say, I feel you.
Real talk, If i could pick someone to fight for me, id probably go with Florida Man.
@@oz_jonesjust don't pick that Florida cop. He lost his patrol vehicle in a gun fight with a squirrel.🤷♂️
Managers: please normalize kicking out rude, abusive and/or jerk customers out. Protect all of our workers.
We had this German old dude manage our auto shop now and then, when our normal manager had holidays or whatnot...watchijg him deal with scammers and such was magic...he would tuen his accent up to 1000 and then pretend he cpuld barely speak English and did the stereotype angry old german man act. Nobody even knew how to step to him. He wouldnt even get out his chair or stop what he was doing. Theyd be out the door in minutes and they wpuld never comeback. He is literally a gentle old man who drove a G35 lol
Oh that makes so much sense why the lady got irritated with me at Ross when I asked for a refund, I didn’t consider she thought I might be scamming when I asked for cash instead of debit or store credit, I just wanted to go get some stuff from the dollar store next door 😂
As a cashier, yeah, that's a scam. Thankfully I don't have to deal with this specific sort of nonsense because whenever someone wants a refund, I can only direct them towards the service desk.
Yeah I'm with you on this one, smells like a scam. I worked at a gas station/corner store back in college, every person that would come in trying to use their food stamps for cigarettes or gas would be intensely rude to get you to just go along with it to get rid of them.
I saw this on Twitter and thought it was a scam!! OMGawd I'm so happy you cover this. The McDonald's employee did a great job.
Rule number 1 when refunding. The money always has to go back the same way it came in.
Very well thought out crime...how exactly did they expect not to get caught being on camera from 77 different angles including vehicle license plate?
When they refused to move, the cashier should have called the cops.
A follow up would be fun
I worked in a kid's clothing store in college, and we had people try refund, short change, and cheque scams all the time. I think because the store was all glitter and rainbows, they thought the staff would be pushovers, and they could intimidate us. In actuality, we were the meanest group of girls and gays in the mall. Whenever someone tried a refund scam, we would do our best impression of that character from Little Britain and just repeat "computer says no" in an awful English accent until they left. This looks like a classic refund scam to me.
I can't stand people that bully people at work. They don't get paid enough for this BS!
10 years worth of retail most of it in customer service and money services, yeah no way in hell that's their card. It may be her phone that she entered the card into, but they are trying to scam, scam so hard it's almost comical.
"You're getting sued big time."
Very disconcerting, lol.
His massive diamond ring suggests he has money to burn.
Fake 😂
@@deathbydeviceable I hadn’t thought of that. You’re right. If he had that kind of money, he probably doesn’t need to scam Macca’s for a few dollars.
Yes, horrible rudeness is a scam tactic to upset the cashier. They’re trying to get her worked up so she won’t be able to think clearly. Scammers especially try it with employees who look new or young.
And he did not lose his debit card driving from window 1 to window 2, this is a cash back scam.
Absolutely. I used to work in retail and those were big red flags.
I agree, it reeks of scam. Either his card that's maxed out and he's trying to stiff the bank (transactions below the retailer's floor limit will sometimes still work), or a stolen card, that's what it looks like.
People are jerks everywhere in the world. Someone just happened to video it in Edmonton.
This has nothing to do with the location.
If they ordered through the app on a stolen phone, the debit information would be in the app without them needing the actual card.
Which makes no difference. The refund goes right back to where it came from, regardless of the source used. This is why rules are in place.
After the 2nd time they denied the refund I would have told her to to call the cops. She doesnt need the pain of dealing with these people nor the pain of being held liable for breaking policy.
I think you nailed it, and the Edmonton police should be checking these two folks out for fraudulent card activity/theft.
They are at an establishment and saying for her to get a career... Sooo you don't want staff to be available for your service? 🤔
For a small business, best bet is void the transaction and kick them. Not sure if a manager at the McDonald's could just void it, but that would be best way to protect everyone, except the scammers.
Tweaker scammers. Hands down. I'm willing to bet $5 to a charity of my choice that his phone isn't even on. I've dealt with people like them many times working graveyard shift at a gas station in the middle of the night.
What is a "Tweaker scammers." I couldn't find it through google.
Thanks for commenting on this Runkle. This is such a common scam tactic in the industry.
Defs didn't think this was Alberta 'tude or anything, but I've worked retail. Soon as he said he wanted cash back and he paid debit, I was like gurl close the window, that's a scam.
There is rarely anyone who will give money back a different way than it was paid. Usually, this is to protect an actual card holder and the business from scam artists who do just this exact thing with stolen cards. It's also so customers can't call their bank or CC company to have the transaction canceled, claiming it's fraud. The cashier is doing a great job.
I agree. We’ve had people come in and place orders same day that should have been placed earlier in the week under catering. They want it NOW! Oh you can’t give me enough food for 30 people in 5 minutes? Then give me my money back but not on my card, in cash. I hated dealing with them. They think if they yell and bully you that you’ll comply.