Intro+fundraiser : 00:00 Sephora fake reviews 4:47 Liah/Krave: 10:18 Inkey List Succinic Acid: 15:19 Dr.Dray: 22:35 Acne Comments: 27:08 Naturium: 31:07 Naturium vs Drunk Elephant: 37:45 Outro: 43:30 Clearing The Air... I wanted to get these things off my chest for a while as authenticity is extraordinarily important to me. I know this isn’t 100% of it but this is what I can offer currently to address these situations. As mentioned in the video, deeper explanation videos coming when legally available. Please be patient as these are topics that I’d like to do my due diligence to ensure I am speaking about these topics accurately. This goes without saying but please don't sent hate to anyone, any company, etc. involved. Also a quick reminder I am human, still learning and growing. Thank you for your understanding and compassion and thank you hearing me out.
Pleasr dont bring dr. Dray!!! I just hope bec of you hyram and james...she stops!!! All I care about is her, dr. Shereen and dr. V! You 3 just stair drama...i just cant!!
How is it diff between drunk elephant and naturium...both using this platform to promote them...end of the day suzi or elephant do not care about what happens...as long as products are sold. Suzi did by coming as nobody...talking about diff brands and mixed with her own...then said ohh this is my brand too...I forgot to mention. When people came after her...she continued to mention other products she uses so people think ohh she loves other brands too. Smart marketing. And drunk came after people directly as u saying. So how are they diff?
@@NoMarkledZone I think it was explained pretty well in the video. Drunk elephant was attacking/blaming people for skin conditions they couldn’t control which is really different in my mind. Neither were good but since they’re two different issues in my opinion they should be judged differently accordingly
It angers me that on female creators, I've seen many "you're so bitchy and judgy" comments when they react to a skincare routine, and I rarely see them on male creators :/
@@upgradermunchkinBC that's because he's viral Cass has under 2M subs and Hyram is nearing 5M, so of course he'll take a lot of hate, specially on reddit, which isn't exactly known for being merciful Still, my point still stands, if you see Hyram's comments no one says he's bitchy or annoying about fragrance for example, like Cass is with cruelty free products, they all just agree with him (yeah Reddit will sometimes disagree but that's what Reddit does, with everyone, at least there's some sort of equality there, not even dermatologists are safe) Not shading Hyram, I actually watch his channel a lot
Doesn’t matter if one brand has good ethics/background. Fake review is fake review. Doesn’t nullify criticism just because it’s a good brand. That’s borderline censorship.
I think that if they're low key "pressured" to conform to Sephora's fake review practices to set foot in the industry, it is more understandable. Yet I agree with you, doesn't matter if you're all female led or something, fake reviews are fake reviews! Even if the brand itself didn't have anything to do with the reviews and it all was Sephoras fault... calling out fake reviews is helpful for others.
When the community you're in is skeptical, intellectually honest, willing to admit mistakes, and doesn't silence criticism, that's a sign that you're in the right community.
There is way too much pressure put on influencers to always be 100% perfect in adressing every single issue at once, even if it's "only" about skincare. Like come on, give them a break, you aren't perfect either.
Agreed. It’s all fun and games until it happens to you, right? I couldn’t imagine being scrutinized for every little thing. I wish we, as a society, could drop our pitchforks and offer more empathy and grace.
They have to make everyone happy. And that is the problem. Plenty of people just find ways and means to complain. For the Sephora comments, just because a company claims to be vegan,clean, etc etc, I do not stop mistrusting. All companies want to profit. And plenty of companies lie in order to get us to believe things. People automatically assume that big business is the only one that does this, all brands can, and do if given the chance. It’s in many ways a way to promote themselves and set themselves apart from a billion item industry. And the products may actually work so it may be a white lie.
When you criticize and discriminate on brands and ingridients you open yourself to an argument. For example, she told the whole world that shea butter and red algae is ok for acne prone skin...and I was like no no ...those ingredients are a no go for anyone with acne. We're working towards an ultra sensitive formula, more like Hyram...Hyram is boss when it comes to ingredients....
Get off your knees girl - don't change the sound of your voice. You are so refreshing.....don't become beige, it's not who you are. It's not your job to fix how your message is received. I think you are smart, and I think what you bring to the table is served with integrity, humour, kindness and HONESTY. Don't water yourself down. You deserve more than that.
I feel like I want to scream this at the top of my lungs. Like, do what you're doing. Cassandra, you are going to wear yourself down taking this crazy amount of responsibility unnecessarily. You are a star and your authenticity is not unclear and this video shouldn't and ISN'T required to prove that.
I cant believe people are offended you called out brands that test on animals 🤦🏽♀️theres plenty of affordable cruelty free options!and if calling it out is hurtful and offensive, imagine having chemicals poured into your eyes without anaesthesia, people need to stop whinging and realise the abuse that goes on in the cosmetic industry. Thanks Cassandra for always speaking up for what's right 🙌
For some people,$15+ is NOT affordable,especially NOW with inflation.Her recommendations are always pricier than the drugstore non cruelty free options.I don't know about any skincare brands that are cruelty free and drugstore,also a lot of us don't care whether something is "ethical",we just want something that works and won't break the bank.
@@alexandrathearmy8464 then there are plenty of other UA-camrs that provide recommendations on non-cruelty free and affordable options. I don't love Cassandra's vibe necessarily and don't agree with all her opinions, but I only subscribed to have vegan and cruelty-free product recommendations as that's important to me and none of the other skincare UA-camrs focus on that. I'll watch dermatologists on research about an ingredient and then look up Cassandra's recommendations on products that are vegan and cruelty-free. Why are you against people who care having access to this info, when there are plenty of resources for what you're looking for? There are some drugstore cruelty-free brands like elf cosmetics, Pacifica, alba botanica, yes to carrots, acure, Vanicream (although this one is in a gray area). Personally, I really enjoy elf cosmetics for most of my routine with a few more expensive products sprinkled in.
Honey, you DO NOT have to apologize for feelings around YOUR acne. I had acne and it was horrific. I avoided mirrors and tried anything to get rid of it. Your feelings are your feelings and probably determined for you certain life choices, like creating a You Tube channel that helps others. Your feelings aren’t a personal attack on other people.
I feel bad she has to explain herself or apologize for things that she has a right to comment about. She’s never been overly offensive or mean and always had good intent for what she does. I’m sick of people of trying to find any little things others do “wrong” and try to come after them for it.
Just because a company has good aspects it doesn't mean their questionable ones shouldn't be addressed. That's not "attacking", that's informing your viewers which is the whole point of this channel.
I'm pretty neutral about naturium but I do find it shady that Susan deleted her apologie... So I can't help but think it's not a very transparent brand.
It’s pretty suspicious that Susan Yara just made her apology video private. It seems like she just want us to forget the whole “violating FTC rules” drama.
@@Bryane430 Yeah I do understand that whatever happened was only the tip of the iceberg but it's still a fact that she wasn't being honest with her brand and she put down another brand to bring up hers.
@@mssoda1000 Oh yeah she brought down The Ordinary in order to promote Naturium as an alternative when in fact, Susan Yara was inspired by the “one-ingredient” philosophy of The Ordinary.
I would never support susan yara. Her handling of the situation. her gaslighting her fans with her "apology" video and the worst was her "all lives matter" crap on her mixed makeup fb group and how she silenced the BLM movement but allowed anti-Semitic discussions and then when she wasn't getting her way she archived the group. she is shady AF and her husband is a lawyer so she can't play legally blonde.
I am one of your oldest subscribers. When I saw the fundraiser tag here I was curious and when you mentioned india, it really brought tears to my eyes. I am from India. Thanku for doing this for my country ❤️ Stay safe everybody
A brand being female founded does not preclude it from honest business practices. I'm not more comfortable with being manipulated by a fellow woman than by a man. "Women support women!" Does not include not holding women to the same standards we hold men. That is not a defense or a reason not to "attack" (Being honest is attacking?) a brand. The fact that this is Sephora fault is worth knowing but it's honestly super offensive to me that "but the owner/founder is a woman" is being used a defense. Feminism should never be used in bad faith to defend corporate malpractice.
Please DO NOT apologize for being cruelty-free or for criticizing non-cruelty free options. We are talking about animal torture. Yes, sometimes its not possible for certain people to get those options, but doesn't mean they can't be aware and educated. I can't believe people are criticizing you for advocating for the helpless. I'm grateful you do. That's how we affect change. If people saw the cruelty happen in front of them, they would definitely judge, and think twice. Thanks for doing what you do here.
Agreed! Anyone criticizing her for that needs to admit to their own cognitive dissonance because they’re only at her for holding up the mirror that they’re directly funding animal torture.
I think you should try to live abroad, for example, southeast asia. I'm from souteast asia, and of course, cruelty free products are way way way too expensive and there are not a lot of cruelty free options here. I don't know, perhaps you live in a rich country who have a lot of cruelty free options. And maybe this type of content is intended for people who live in rich countries (for example North america).
Cass, I dealt with really severe acne when I was 17, it was severe to the point I didnt like to shave cause some of my pimples would bleed. At the time I didnt had the amount of knowledge I have today and I just wanted all my pimples to disappear. When I look to old photos I feel grateful that I had the courage to see a dermatologist cause I knew that my problems would only be solved by using tretinoin (and I was pretty scared). I have to admit that when I see those photos I usually think “how in hell did I go out with my skin looking like that” and I feel ashamed (I know I shouldnt be but it is what it is). My profile pic is from december 2019 (8 months after I started my tretinoin treatment) and my skin already looked *WAY* better. You taught me about ingredients and how to deal with post inflammatory hyperpigmentation and my skin is improving so so SO much. Thank you for sharing your story and your knowledge with us and teaching us how to deal with out skin conditions. I’m very grateful to be part of your beautiful butterfly community 🦋
This is the best kind of "apology video" in my opinion. Concise, direct, honest, and addressing all of the smaller things (because our Butterfly Queen is not a problematic person) before they can build up to a bigger thing. This was amazing and authentic, and please don't forget to take care of yourself Cassandra. We're all basically houseplants with more complicated emotions! 💜
@@pankreas2195 Why do you want to take her apology away from her? This is the kind of honesty and critical thinking we need. Obviously she needs it too. She's giving to the world what she wants from it: love, accountability, self-acceptance, generosity, self-awareness, clarity, courage. Cassandra tells her fans all the time that she uses therapy to live a positive life. More than likely she ran this idea by her therapist, and she got support for it. With all the lying ass influencers hitting us over our heads with bullshit, Cassandra addresses contradictions in her work, and people want to fangirl her back into a suspect position. It's not helpful. Let the woman have her process; it's work that she believes she needs to, and I applaud her for it.
Whoa, I hate to see you go through this! You’re totally fine. It’s clear you have the best of intentions with your page. “First, every human has bias. Second, thanks for saying that” It’s amazing that you can accept criticism and explain your position. You’re good, girl! We trust you!
On Naturium, as someone who works for an international company that deals with fortune 500 companies, I can speak to the complex nature of deals. NDAs are serious, one minute everyone is on board and ready to sign contracts, then the next second someone pulls out and wants XYZ added to the contract. Things get really messy and complicated on what can or cannot be shared, then magically one day all the stars align, and boom the deal is complete and someone is now a part of the deal. To the public, it looks like this all happened in a matter of seconds, or that shady stuff was going on, but the back end is soooooooo complicated and CANNOT be shared with the public in case it all falls apart at the last second.
It frustrates me that people come to watch your opinions on things (which you’re absolutely entitled to) and then get upset with you when they don’t agree with them, or have some expectations that you have to be perfect because you’re in the public eye. I’m with you about the cruelty free thing. People get triggered by it and that’s interesting to me. Cruelty to animals because of the horrendous and unnecessary testing of products is an issue worth having strong feelings about 🐒 If someone really can’t choose cruelty free alternatives then it is what it is and there’s no need for those individuals to feel bad. However, there’s nothing wrong with people that are upset about the issue asking for cruelty free recommendations.
Try living in a country that does economically worse than the US and then you'll see how expensive cruelty free skincare can be.Instead of pointing the finger at people who buy non cruelty free options,point the finger at the brands that charge more just for something that isn't tested on animals.
Your integrity is commendable and inspiring. We all make mistakes, acknowledging them and explaining your intentions and understanding their impact just proves so much in regards to your good character. Thank you for addressing these with your subscribers.
@@colelacey2875 i didnt say she did but as an influencer with a social responsibility, she DOES need to address things her own subscribers question. Cassandra did that and im proud to be a subscriber to her because others wouldnt.
@@idiotaboard5909 exactly she owes no one an apology they don't like it change the channel. Also for the things she was called on are only problems if someone goes out of the way to make them problems.
And thank you to all the beautiful people who offered their perspectives and helped and worked with Cass to collaborate on this video. We see and appreciate you too 🦋
oh, dear. Cassie, I can't imagine the mental toll all of this has taken on you. You never have to apologise for being true to yourself. You're an amazing person and content creator, you're as beautiful outside as you're in the inside. and please, tell me who'd have the audacity to sue you.. and just for the fun and giggles, what's their address.. no specific reason whatsoever. I LOVE YOU, MY BEAUTIFUL POTATO WIFE
Cruelty-free, for me, will always be a MUST when shopping and I don't even think you should be sorry for a humane thing like this. Animals don't willingly let you test on them unlike people do. Testing on animals for skincare, makeup, cleaning products etc shouldn't even exist now days and I have a highly RESPECT for those brands who don't test on them🙏🏻 At the end of the day it's your choice who do you want to support, like every other thing, but don't make someone be sorry for their beliefs. If you can't afford cruelty-free skincare (although there are many cheap brands like TO, The Inkey List, Krave Beauty and sooo many) continue on buying your things and don't make a problem out of nowhere, especially if it involves animals rights. Sorry for the rage but I truly don't see a point in what problems those people have with you caring for animals😐
I think you should live in a country that does economically worse than the US and then you'll see how expensive cruelty free skincare can be.That's why people from different countries buy non cruelty free skincare,because they want to feel pretty,but not break the bank.I also buy non cruelty free options,because I'm a student and my budget is limited.If you desperately want people to switch to cruelty free products,why don't those brands lower their prices,so more people have access to their products.Instead of pointing fingers at people who try to look good on a budget,point the finger at the brands that charge more money for cruelty free skincare.
@@alexandrathearmy8464 I don't live in the US, I live in an European country and I know how difficult it is to find cruelty free products on a budget. I'm not trying to point fingers at anyone, I was just stating that no one should feel sorry for caring for animals.
@@Sariee_ yes,you shouldn't feel sorry,but why don't cruelty free brands charge less for their products,since they're so selfless and filled with morals???How much does their moral cost?Until cruelty free brands start charging less,many people like me will buy from non cruelty free brands.
@@alexandrathearmy8464 You can buy whatever you want lol if you don't care about the cruelty they do to test the products on animals that's you. I'll personally stick with my cruelty free products✌🏻 And there are affordable/on budget cruelty free brands, you just have to search.
@@Sariee_there isn't in Germany.There's catrice and essence cosmetics,but those are makeup brands,not skincare brands,so no the cruelty free thing isn't widespread in Germany.But of course,people from the US wouldn't understand.
I was so disappointed in Susan Yara, as I was a fan of hers and was very interested in Naturium. I even remember when she posted about Naturium on her FB group, saying it was better than The Ordinary and that she has gotten it in PR. And she absolutely knew better. There’s so much more, too-I was in her FB group and saw so many shady posts and comments. If there was anything that could have cleared her name, they would have been shouting it from the rooftops. As for Liah, that was such a heartbreaker. I loved Krave’s MHHC so much, but I will never purchase from them again. From what I have read, Liah was in a leadership position in that church and donated a lot of money to them. Some of that money goes to anti-LGBTQ issues, so by buying Krave, I would indirectly be supporting anti-LGBTQ. I am not a member of that community myself, but I do not support discrimination.
I'm in Susan's Facebook group too and I was noticing she was deleting comments and I was sooo upset!!! You don't silence people who speak out against you, and rightfully so!
@@katieshea4747 I thought about this and it makes a lot of sense but also usually, it's not that simple? and like a ton of people are still supporting the brand. maybe she backlash isn't as bad as we think? like they're probably doing just fine if they can sell at target now. (but this is speculation. who really knows what happened)
@@matinsharifi3823 Her line is sold in Target so no, she's doing fine. Other lines survive controversy as well so it's not unusual (see Mario Badescu, Sunday Riley, Drunk Elephant, Dolce and Gabbana, etc).
You are allowed to have an opinion on YOUR acne and YOUR experience. If it was horrific to you, then that’s what it was. I would never tell anyone anything negative about their acne, but how I feel about my own, positive or negative, are my feelings to have. Keep it real because if you sat here and said anything different, it wouldn’t feel relatable or authentic.
On Naturium. Honest question here, so why should I support Naturium? Whether the product itself works aside. Just because Cassandra is okay with it? As someone who doesn't have the same level of details as Cass, it still seem shady to me.
@@singingdaffodil was it confirmed that she had violated FTC and broke US law? There were talks of it but I don't think it was ever confirmed. Things just got swept under the rug/people just forgot about it :/
as an indian, I’m deeply disturbed by the political games that our “leaders” are playing and people are dying without oxygen whist those nasty politicians live in their billion dollar mansions. Thank you for the fundraiser, we love you.
I really appreciate your being self aware and mindful of the language we use around our own acne, especially when we also talk about acne positivity. It's hard, and has to be a ridiculously conscious reminder to self constantly. Much, much appreciate.
Cassandra, I have been watching your videos since I was in middle school. Im 23 now. Your authenticity and willingness to self-assess keeps me coming back. Your videos helped me so much and made me feel so much less alone when I was struggling with severe acne for years. Thank you so much for everything ❤
This is just my personal view. But I have struggled with acne since I hit puberty at 14, and I am now 25. I never have felt bad when people say their acne is horrible or terrible. I personally feel more seen when someone can talk about how it hurts their mental health. There are days where I am strong and my acne is just another part of who I am. And others where I feel like stepping outside could kill me. So personally it’s just nice to hear people be open about how they feel, no matter how they feel. Thank you for always trying to be transparent and aware of your impact ❤️
My question about Naturium: if there is information that would explain what really happened, why is it not being shared? Why wouldn’t they just come out and explain and win followers trust back? It doesn’t make sense to continue to withhold that information. Makes me question whether there even is a legitimate explanation.
That’s so true. It should be Susan Yara addressing these things and not Cassandra. I feel like Cassandra is just dragging herself to this mess when she shouldn’t at the first place.
@@db-gb5xi Cassandra seems to be saying that there is more to it than what Susan has said. And if that’s the case, and there is a reasonable explanation (Cassandra implied this), why hasn’t Susan come out with it? Why is it confidential?
@@mariesikk I'm with those who think Yara's just not going to say anything period. Why should she? Other companies have done questionable things and done just fine. Her line is sold in Target. Also, there are plenty folks who don't care and use her products anyway so there's that. There's even a channel on here that has done a video defending her against all her detractors (Tanya Feifel-Rhoades). As for the confidential thing? I have no idea.
@@db-gb5xi I’m pretty sure you and I have had this conversation before on a different video. I agree the target partnership is going great and there’s no financial reason for her to make good with her old followers. I personally would prefer if she would make amends but I don’t necessarily believe it will happen.
Just clicked the video, I’m excited to hear your thoughts on whatever this is and I’m glad you are here for us! Edit: you’re so sweet for addressing all these things for us. This couldn’t be easy. We appreciate you and we are so thankful for this content!
I didn't have acne but self hatred has definitely been a black cloud over me since childhood. It is super easy to unconditionally love others. But am always judging/criticizing myself. ❤️ You are not alone, Cassandra. ❤️
Hey Cassandra, I really appreciate you talking about the situation in India and having this fundraiser. My uncle passed away from covid in India and the situation is getting worse. And I love this video! Thanks for always being honest with us❤️
Thank you! I was looking for this comment. I’m not blaming Cassandra but the fact that she’s not allowed to share what she knows is suss. Plus Susan mentioning how she “grew up poor” in her apology video, as if it were an excuse for what she did, really rubbed me the wrong way.
It is probably confidential for legal reasons . If the formulations are great and works well on your skin then keep using it! Skincare is so personal and objective .
I’m sure she doesn’t wanna get anybody in troubled or fired. Especially if they told Cassandra in high confidence or wants to ensure they’ll be ready for when she tells all. There could be legal reasons to.
@@BL-hw4mn no doubt about it lol Susan very sketch. She’s def hiding some info and a lot don’t add up. I have a feeling it wasn’t really “her” brand from the get go. Hopefully time will tell. Tbh I’ve tried the brand and really like it so far
The way Susan launched Naturium wasn’t the best way but at the same time I understand. I think most people believe she did it for money, malintent etc. but I really do believe she wanted genuine feedback on what people thought and experienced. If she had told everyone from the get go Naturium was her brand and was launching, obviously people would say they love it and it’s the best just because it’s her and that makes sense. Do I think it was the right move to launch the way she did? No. Because if you’re confident about your brand, it’s ingredients/formulations and philosophy then there’s nothing to worry about and people would enjoy it and know it’s good and it works. At the end of the day, we’re all human; we all make mistakes. I’m all about second chances, I myself have really been enjoying Naturium! So much so I’ve literally tried every product except maybe five 😅. I know I’m crazy. I’ve had nothing but amazing experiences and really do see results. Everyone has the right to their own opinions but just really get all the facts before sounding off. 😄
I’m so sorry to see a beautiful woman to be at a position that she needs to apologise about being honest for her fillings that she shared with the rest of us about her struggles with certain situations like acne. I’m so sorry that you can’t overcome them, but as a 55y old woman who still struggles with painful breakouts I really feel connecting with you. I don’t want to see any of my old photographs because of my acne and even now I don’t want to take any pictures of me because of my acne scars even though my skin is at a much better condition. Seeing someone that have similar feelings and struggles makes me to feel that isn’t only me that I’m feeling that way. It’s kind of a relief and it makes me to not be so cruel about myself just by knowing that there also other people have similar issues. Maybe trying to not address yourself with that harsh manner is the beginning of healing but it’s not your blame if someone projects your feelings about your past images to him or her. Thank for sharing your struggles with such honest. That’s what I like and love about you.💕💕💕🥰 (I hope that all that makes any sense because of my little knowledge of English)
I admire your courage for talking about all these stuff. I live with acne too and I never found any of your videos offensive. If anything, you inspired me to be hopeful and keep going. Thank you 💜
I literally cannot find adequate words to explain how impressed I am with how you are dealing with ‘criticism as a influencer’! I follow a lot of skincare influencers and have watched a few ‘clear-the-air’ / or whatever else it gets called videos. I realized again today why I always try to get your opinion on procedures or products too. I really admire your realness, honesty and how you KEEP to your convictions. And I’ve never felt that you’re promoting a product just because there is something in it for you. Thank you for creating and sharing awesome content!
Regarding the controversy about INNBEAUTY it's absolutely ridiculous people try to protect them and justify what they did at Sephora by saying they have great causes, female-owned etc. when what they're doing are really shady.
I think that the mindset that you cannot criticize a forward-thinking brand is a bit dangerous. Imagine a makeup company that is woman-owned, has diverse hiring practices, and give a lot in charity back to the community. If it was uncovered that that company was sourcing its mica from child slave labor, then I think someone would have a moral imperative to call that out, because all the good the company does is entirely separate from this one morally abhorrent act. While obviously what the company you are talking about did something much less awful than my example, what they did was still shady as heck (though as you mentioned it did sound like they might have been pushed into it by sephora). Calling out the bad a company does is not an indictment on the good that they do, it is a call to action for them to lessen the negative that they do.
I agree. Like with the Vogue and Gwyneth situation, people criticized Gwyneth a lot but a good number of people criticized Vogue for ultimately passing that video. Similarly, we should criticize Sephora for their shady doings but any brands associated with this regardless of it being vegan cruelty free women owned or not should be criticized as well. Being a vegan animal loving women is not a pass card.
Did anyone else feel like she still didn’t address the naturium thing at all? I had to stop watching at the 36 min mark as the lip smacking was too much for me with my misophonia.
@@sarahtupacz I mean yeah she said she can't legally and that she will make a video on it later. I still think she talked about it more than any other "big" influencer has. I think the point was that she wanted to say the reason she promoted it in her other video was because she feels comfortable supporting them because something she knows that we don't. That was my main take away.
@@matinsharifi3823 ok thanks. After the whole BLM debacle on Susan S fb group, I will never support her brand. I find it unfortunate that Cassandra does. I just think she basically said nothing to address it and then what’s the point of bringing it up? I will start believing when there’s no bias and she does a video what no one will tell you about naturium because you can’t throw shade on some brands that behave in an unethical manner and not others. Be inclusive with it😂
@@sarahtupacz Again, I don't think she's willing to get sued over such a video but yeah I'm looking forward to seeing her deep dive too. I personally don't feel comfortable supporting Naturium but I don't know what Cassandra knows and probably never will. But I respect that she has a different opinion than me and there are a ton of other people I watch who support Naturium, like Dermangelo and I just don't take their recommendations on that
I appreciate that you made this video but I feel like you absolutely did not have to make this at all! You are entitled to your opinion and people are entitled to simply not follow you and stir s*** up because they have nothing better to do. You are beautiful, smart, and your videos are extremely educational backed up by actual studies! You are loved and appreciated!
I'm in the middle of watching but thank you for addressing those things. It's very upsetting seeing skinfluencers turn blind eye to problematic things just because they are buddies with someone (or a whole brand).
Did it ever occur to you that it's not "turning a blind eye" it's just keeping their feeling private because they're not even involved in the situation?
I would be a hypocrite if I criticized your past words on your acne when I have spoken that way about my past acne/peeling skin. Acne is a struggle and a mental struggle where we are constantly learning to love ourselves. Also thank you for being so open because your words on this platform do help.
imagine trying to cancel Cassandra - could never be me. people expect influencers to act like robots, forgetting that they are normal humans like you and i. this must have been really hard to film, take care of yourself girl
My biggest issue with the Dr. Dray video you made is you blasted her for non cruelty free products, yet you modeled for Sephora brand brushes. Sephora brand isn’t cruelty free. The double standard just didn’t sit right with me.
Liberals have not standards, Dr. Dray prioritizes protection against skin cancer rather than “cruelty free”, she’s not ignorant like Cassandra, chemotherapy is worse for the environment, animals and the person going trough it, than not using “cruelty free” products, also they’re so “tolerant” that immediately someone as wholesome as Liah Yoo who may or may not support the alphabet people (I’m gay so spare me the bs) is reduced to a simpleton homophobe, hypocrisy at its highest.
I also cringe at my old photos with my face full of acne. I also say bad things about my skin but never tell anyone else. I still have lots and lots of scars and acne but not as much as I used to. Crazy how we can say those thing so easily to ourselves but NEVER to anyone else.
I had cystic acne and would skip school because I couldn’t stand how I looked. You don’t need to apologize anymore. God judges us… no one else matters. Your videos weren’t around when I was dealing with this. You’ve done so much good for communities. I hope that you just continue to love yourself and know in your heart that none of us are perfect and that God loves you.
I agree with everything you said but In regards to the part of “Clearing the air” in regards to Susan Yara and her brand please rename that portion “Blowing stale air into a shoe box”.. If you can’t offer more then a “hey I promise you this, but guess what? can’t do that because of these legal issues and I know something you don’t, but I can’t tell you, because I promise someone I will keep it a secret .. please just move on from it..don’t pull a “Yara” on us butterflies..
I can 100 % relate to what Cassandra says about self-loathing and calling yourself names but other people with the same condition don't provoke those same feelings at all. I've gained some weight during the pandemic and absolutely hate myself right now, I call myself fat slug on average three times a day. But when I see other people who are plus size, I don't feel that way about them. I truly see how beautiful they are and their body size don't bother me at all. People fail to understand this. When it's your biggest insecurity, it's very easy to start hating on your acne, weight or whatever it is that bothering you. It doesn't mean people feel the same about others who have the same problems. I feel bad that she has to apologize for this. Those were her feelings and her feelings only about HER acne and not everyone else's.
I am speechless while watching this. It must be very difficult to make this video but It was the best "apology video" ever. It was genuine. I had a very difficult time during my younger years that I had acne. Until now the emotional scars are there. Thanks to you that I am healing inside one day at a time. I am knowledgeable, strong and mature wehe it comes to taking care of myself. Thank you Cassandra. Thank you for being you.
That's exactly right people know better that she's not looking for trouble or insults. But in the time we're living now everyone has to be a victim of something
Cass, your honesty makes us love you even more ❤,and one of the reasons why I've subscribed (and many too) is because of honesty I knew that you will make a video on Naturiam, Because you are open and honest
Thank you for putting your views out there, I understand that can be very difficult. What I don’t understand is, that if everything on the internet about Naturium is not what we think it is and the information that you got cleared that up and clearly made you support them, why don’t they just release this for everyone to know? If it puts them in a better light, surely they would want people to know, even just for getting more people to purchase their products. Like you said, for an outsider it just seems so shady that there was this somewhat big scandal that caused a lot of distrust and now every skinfluencer is promoting their products again without a peep from the brand. To me it just seems like they wilfully ignore it so that people forget about what happened and they can continue to sell products and have them promoted. It seems very shady and inauthentic to me, which is sad because I can imagine that the products are actually good.
Exactly. Susan *broke the law* and lied to her fans with the express purpose of filling her piggy bank. Any influencer with integrity should surely object to that no matter what they've been told behind closed doors?
Maybe something happened behind the scenes that involves a temporary or permanent gag/non-disclosure order (against Naturium)? That's not uncommon with business dealings in contracts or legal processes. I'm just speculating though.
My guess, legal reasons or someone could be lying to Cass. And I'm not fully sure she supports Naturium 100%. She seemed conflicted in the video. But if you don't want to support them, that is your choice. You are free not to. I chose not to support them. But I'm not going to fault Cass for providing viewers an option. We all have our own minds and can chose whether to use that option. 🤷🏼♀️
@@user-le4pz3ue9u I am in no way holding her responsible for any of this (nor any other influencer that I choose to trust). It is not her brand and she has no say in what they’re doing so it would be foolish to attack her. On the contrary, she is providing us with what she knows now and explains why she can’t say more and that’s already more than what most others do! I was mainly voicing my train of thought while watching that segment of the video because to me it just doesn’t make sense for the brand to be acting that way. But indeed, legal reasons could be the case.
Cassandra, noone is going to judge us so hard as we ourselves. I feel with you how hard it is to see pictures of the past without having this dark thoughts against ourselves. I see mine as a cloud, sometimes clouds stay a little longer, but they always move on. You are such a strong woman who cares so much about others, I admire your strenght, you should too❤ I have suffered since I was like 10, on Dermatillomania. I discovered just a year ago that this is a pretty common condition which due to too less information many who suffer it don't know about. I would love it if you could consider spreading awarenness and recommending products for scarring etc.! You are and have always been wonderful 🦋 Xoxxo
I’m so late to this video but still want to commend you for bringing up something important: sometimes there’s no easy decision to be made. I “put my money where my morals are” and the first question I ask is if something is packaged in glass or metal, as I find plastic pollution to be one of the biggest threats to our planet. I continue to buy naturium, not because “xyz is okay,” but rather it is in my budget, the items I buy from them are packaged in glass, it is cruelty-free, and it is made in the US. I prioritize one issue over another. That’s okay, that’s human.
cassandra I have been watching you for many years and one thing I know about you is that you have a huge heart and you’re extremely compassionate and caring especially towards your followers. I have learned so very much from you and I thank you for helping me feel more comfortable in my skin. . We love you ❤️
People are so ready to call women bitchy/too opinionated yet rarely do the same to men.... such a DOUBLE STANDARD. Can't believe it got to the point where you had to explain and lay it out so detailed for these awful people...
Ooh Cassandra, we are our own worst critics. I had cystic acne for years and it took a lot of therapy for me to get to the point where I can talk about my experience without speaking negatively about myself. We say things about ourselves (internally and externally) we would never say to another person. Sending love and thank you for being authentic and honest.
People have gotten so sensitive about everything. I don't know one person who has never jumped to conclusions or spoke up to a subject before knowing the whole situation. Everybody does it from time to time. I understand that influencers have a big following and have more impact as me for example. But they're still human. If you're 100% perfect and never do anything wrong, go ahead. But most likely, you're not. None of us is. And the thing how you talk about your skin issues..... I'm the same. Flaws I see in myself, I don't see in other people and I don't care about them. But the way I speak about how I feel or felt is my business. It is what I feel inside. If you're too young or too immature to differentiate that how you feel or felt about yourself doesn't equate how you feel about other people and it hurts you how Cassandra felt about herself, you shouldn't be on social media. Sorry if this sounds harsh. But as a nearly 32 year old with skin problems I appreciate the way Cassandra speaks about the feelings that you have in those situations and that it doesn't mean you think of others the same way. I think there are bigger problems in the world. Cassandra, I love you and your videos. You're one of the few UA-camrs I trust. Don't feel the need to apologize for thing's we've all done ❤
Cruelty free matters to me. I may watch, but cruelty free will ALWAYS be my first choice. It matters to me A LOT....thank you for always giving us those options. And geeze all these apologies for me personally are not nessary, we all talk a certain way, and that's ok. And your personal opinions, verbage, are just that, even when referring to your self. I sometimes say, wow Im such a piggy, because I'm gaining weight, yet I certainly do NOT think others are piggy because maybe they are a few pounds over weight, and actually maybe they aren't, if they don't see that for themselves, then they are not. Simple....I appreciate your effort here. But DONT BE SO HARD ON YOURSELF. YOU HUMAN, AND UNIQUELY YOU!!! And thats ok.
I know this is an old video but I really admire your bravery, talking about past mistakes and taking constructive criticism in a very mature way. You work so hard, always trying to learn from you mistakes and becoming an (even) better person, yet you still keep it real. Truly inspiring 🙌
Thank you for being a real person and admitting to, learning from and apologizing for their mistakes. As I like to say, "Pull my big girl panties up, try and set my anxieties aside and speak like an adult." Great representation for everyone! 💞 And... what an emotional roller coaster. Anyone with eyes should be able to understand you are genuine!
I totally understand the self loathing for acne sufferers. I suffered acne all my life and have acne ice pick scars from it. You don't have to apologize for talking about the awfulness of acne. We all feel that, and that is how we feel about it. Thank you anyways for your clarity but you are a good person who means well and gets passionate about things. We are very grateful to you for how much you have taught us, especially me. I learned so much from you. I love the fact that you were a severe acne sufferer and this is why I value your advise. I admire what you do. Thank you for teaching me to care about my skin again. I lost all faith in skincare for decades because I had tried everything and nothing worked. Now I know that it's possible to clear my skin and repair it and take care of it. Thank you Cassandra for being you!❤😊
Preach! I'm very fortunate to have not suffered acne but I can totally appreciate your comments and the perspectives of others on your acne struggles. Having suffered with anorexia and chronically low self esteem, I understand you can sometimes upset others by judging your own body image, particularly individuals who are already vulnerable to low self esteem, and I'm very mindful of. However, I cannot stress enough how people with their own body insecurities never mean to project their insecurities on others. I never judge others on their appearance. Everyone is beautiful. Like many, I have difficulties with accepting my own appearance, which I'm actively working to improve so I can naturally spread more body positivity to others 💕
Hey Dude 👋 I am happy & proud to hear And see that you not only want to get better, but you are continuing learning and trying to be better. I myself am on a journey of Recovery in so many dimensions & ways so that made me like you more to hear that you are on a Journey of your own. This helps normalize so much, much needed, bettering yourself and stay teachable. 😃💜💚💗🦋
Thank you, Cassandra, for all your honesty and openness in this video. Handling topics with grace and dignity and ownership is hard to do, and I appreciate you threading this metaphorical needle.
I appreciate your honesty and courage, but I don't fully understand why you should need to apologize or explain yourself ❤️ You do you, girl! 💜 In Spanish there's an old saying: "nadie es monedita de oro". Which basically means, you cannot make everybody happy.
As someone who works in the CPG industry, it is common practice to seed reviews before products launch. Sometimes it’s a timing thing, where the product detail page goes live, but product might be late. In terms of the reviews, consumers are essentially sent free product to test and write honest reviews so that they are available for other purchasers when the item actually hits the market. Having said all of that, if you don’t work in this type of industry then you wouldn’t necessarily know that so I can see how they might appear fake. I am also not saying that fake reviews don’t happen, because it’s definitely prevalent too, but the instance you described that just sounds like the normal review seeding process. Amazon has their Vine program for new launches for example.
I reeeeeally don’t like this trend of essentially forcing LGBT creators to speak on/condemn homophobia. It’s just very weird to send potentially triggering things to people so they can virtue signal to make *you* feel better. Yes, it’s important for straight/cis allies to be vocal, but it’s super insensitive to expect the same from LGBT people when having to unpack that content can have a much more harmful impact on us.
This is ridiculous you shouldn't have to explain yourself. People need to toughen up and realize the world is a harsh place and everyone is going to get hate one way or another. You can't stop it all and pander to every community! Be yourself and stand up for what you believe in!
Personal growth should be Commended. She didn’t believe in hurting others when talking about her own internalize voice about herself. It’s not pandering to realize you unintentionally hurt someone and do things differently. I hope she continues to work to her own self love so she can see her skin at that point in her life the way she sees others. We are the meanest to ourselves when we should be our own best friend 💕
U have been so open about ur psychi and how u felt during those years that I don't know how ppl could use ur words as being said to them. U never hide ur trials & how u felt about ur self. I love you. I've watched so many of ur videos and identify with u so much. U shouldn't have to "reveal ur sources" to satisfy ppl. If ppl ask for it then u need to respect it. It's not ur story to tell. U honor that & I respect that and so should they. ♡
My dear Cassandra.... I'm your Sister in Mind and Heart from over the Ocean... And I'm not homophobic, not lesbian, I'm a Human and a Woman of this World, well informed, I think (and I Know! 😉😊) that I'm nicely intelligent and good educated... But: I'm your very "big and older Sister", learned a lot of cruel, stupid and bad People. But I'm also buddhish, and this was around 45 years ago my Best Lessons I had learned (and I'm learned always, every Day! 💞), that YOU are for yourself the most important Person! Don't give bad Humans the Power to treat yourself so bad, that they hurt YOU, that they can destruct YOU! Be true, stand totally to yourself. Don't allow these People to hurt YOU so badly! Shame on them! Because they are to fool to listen exactly, what YOU mean, what your real Opinion is, and your Opinion doesn't have to be 100 % the right Opinion to them! It's YOURS, and your Expieriences are YOUR'S! There is nothing to be struggling with ! Try to look inside your Heart, and of course your "Brain" and Soul! YOU are a really very adult, lovely Person which wann to help us, to help each other with your real great Knowledge! But YOU never said, that you are the very Best, the one which know all of Skin-😫Problems and can cure them! If People are to lazy, to listen, learn and read, these ist NOT YOUR FAULT! And you have any Right to tell the World your true and honest Opinion! Save you from Germany, we can tell others what we want to! If others can't accept this - f...them! Don't let them to put your Soul and your Heart and Feelings down! You are a very lovely Person....and nearly a Million Humans LOVE and like you! Big Sisterly Kiss... 💋😍👏🍀🍀🍀💓 Sorry for my bad English - I'm not trained since Years! 😫😢😉
Cassnandra of all the influencers I watch I 100% trust you. You're strong willed, cynical ( in the best way), and the furthest thing from hypocritical. Never stop being yourself!
I'm glad you talked through all of this, it gives a lot of us more confidence in you and really highlights your credibility. Personally though, I am a bit underwhelmed by the part about naturium. I know your knowledge is confidential, however, nothing can change how many fans of susan yara feel/felt deceived by her. A major reason people won't support the brand is because of the advertisements/endorsements done by susan prior to her becoming a significant person within the brand (according to her and her apology) and not informing viewers about this change in relationship to the brand. I really don't see how any amount of confidential information could change the black and white aspects of this issue that susan herself admitted to in her apology. However, if there is new information regarding this, I hope they will address it eventually because I had to stop watching susan after this due to how it made me feel as a consumer.
I agree! I just don’t understand what can be confidential.... like it made me even more confused. Before I knew all about naturium I tried their vitamin c serum and loved it but I won’t repurchase now. Also their new launches were so expensive to me (their fermented cleanser and balm) I asked on Instagram why for 3/4oz they were 20 bucks each which seemed like a lot so I asked if there was a reason why and was completely ignored.... idk. They seem shady. I love Cassandra so no shade but that part just made me more confused cause I thought there was going to be answers.
Susan outright lied about Naturium saying when one person asked her, “how did you find them?” Yara replied, “They sent me a PR mailer when they launched! It’s really good!” She violates FTC which states “FTC has issued clear advertising guidelines for content creators. Such guidelines include points like, “Clearly DISCLOSE when you have a financial or family relationship with a brand.” or “Ensure your sponsorship disclosure is HARD TO MISS,” among others.“
I’m still not comfortable supporting Naturium. Until they say otherwise, they broke the law. If they have the proof that they’re innocent, I will review that information and decide for myself. As someone who has worked in the public eye, Susan should have been aware of the proper disclosures.
Not to mention her husband is a lawyer. She knew what she was doing was illegal. Nobody breaks the law in the way that she did without seriously thinking it through
You do more than your best ( and we see that) please don’t forget you don’t have to be perfect. You’re such a hardworking person and its very appreciated. All the love🥔💋
There is always going to be someone who is upset no matter what you say. I believe your intentions are always good and I am so happy I found you. Im learning so much about my skin and how to properly take care of it! Plus through you I learned about Dr Dray and Dr Idress. I watch all of your videos while I'm drinking my morning tea. 💜
Intro+fundraiser : 00:00
Sephora fake reviews 4:47
Liah/Krave: 10:18
Inkey List Succinic Acid: 15:19
Dr.Dray: 22:35
Acne Comments: 27:08
Naturium: 31:07
Naturium vs Drunk Elephant: 37:45
Outro: 43:30
Clearing The Air... I wanted to get these things off my chest for a while as authenticity is extraordinarily important to me. I know this isn’t 100% of it but this is what I can offer currently to address these situations.
As mentioned in the video, deeper explanation videos coming when legally available. Please be patient as these are topics that I’d like to do my due diligence to ensure I am speaking about these topics accurately.
This goes without saying but please don't sent hate to anyone, any company, etc. involved.
Also a quick reminder I am human, still learning and growing.
Thank you for your understanding and compassion and thank you hearing me out.
Wishing you love and support!! ❤❤ Love you, Cass!
❤️❤️Love you!
Pleasr dont bring dr. Dray!!!
I just hope bec of you hyram and james...she stops!!!
All I care about is her, dr. Shereen and dr. V!
You 3 just stair drama...i just cant!!
How is it diff between drunk elephant and naturium...both using this platform to promote them...end of the day suzi or elephant do not care about what happens...as long as products are sold.
Suzi did by coming as nobody...talking about diff brands and mixed with her own...then said ohh this is my brand too...I forgot to mention. When people came after her...she continued to mention other products she uses so people think ohh she loves other brands too. Smart marketing.
And drunk came after people directly as u saying.
So how are they diff?
@@NoMarkledZone I think it was explained pretty well in the video. Drunk elephant was attacking/blaming people for skin conditions they couldn’t control which is really different in my mind. Neither were good but since they’re two different issues in my opinion they should be judged differently accordingly
It angers me that on female creators, I've seen many "you're so bitchy and judgy" comments when they react to a skincare routine, and I rarely see them on male creators :/
Gender stereotypes are still strong ;/
Usually on reddit I see people complaining most about Hyram and somewhat Cassandra and Dr. Dray but mostly Hyram
@@upgradermunchkinBC that's because he's viral
Cass has under 2M subs and Hyram is nearing 5M, so of course he'll take a lot of hate, specially on reddit, which isn't exactly known for being merciful
Still, my point still stands, if you see Hyram's comments no one says he's bitchy or annoying about fragrance for example, like Cass is with cruelty free products, they all just agree with him (yeah Reddit will sometimes disagree but that's what Reddit does, with everyone, at least there's some sort of equality there, not even dermatologists are safe)
Not shading Hyram, I actually watch his channel a lot
@@Sabrina-sc1db if I want to know about products I won't even trust hyram, he seems fake and I just don't trust him.
@@upgradermunchkinBC I cant imagine why. What bothers them?
Doesn’t matter if one brand has good ethics/background. Fake review is fake review. Doesn’t nullify criticism just because it’s a good brand. That’s borderline censorship.
I think that if they're low key "pressured" to conform to Sephora's fake review practices to set foot in the industry, it is more understandable. Yet I agree with you, doesn't matter if you're all female led or something, fake reviews are fake reviews! Even if the brand itself didn't have anything to do with the reviews and it all was Sephoras fault... calling out fake reviews is helpful for others.
When the community you're in is skeptical, intellectually honest, willing to admit mistakes, and doesn't silence criticism, that's a sign that you're in the right community.
As a person that's studied behavior analysis I can tell you she's authentic in this video
There is way too much pressure put on influencers to always be 100% perfect in adressing every single issue at once, even if it's "only" about skincare. Like come on, give them a break, you aren't perfect either.
Agreed. It’s all fun and games until it happens to you, right? I couldn’t imagine being scrutinized for every little thing. I wish we, as a society, could drop our pitchforks and offer more empathy and grace.
They have to make everyone happy. And that is the problem. Plenty of people just find ways and means to complain. For the Sephora comments, just because a company claims to be vegan,clean, etc etc, I do not stop mistrusting. All companies want to profit. And plenty of companies lie in order to get us to believe things. People automatically assume that big business is the only one that does this, all brands can, and do if given the chance. It’s in many ways a way to promote themselves and set themselves apart from a billion item industry. And the products may actually work so it may be a white lie.
'Perfect' is relative though, isn't it? People who want 'perfect' shouldn't choose real-life heroes......
So true! Cassandra is not problematic at all, she really tries to address everything and be open and help people...
When you criticize and discriminate on brands and ingridients you open yourself to an argument. For example, she told the whole world that shea butter and red algae is ok for acne prone skin...and I was like no no ...those ingredients are a no go for anyone with acne. We're working towards an ultra sensitive formula, more like Hyram...Hyram is boss when it comes to ingredients....
Get off your knees girl - don't change the sound of your voice. You are so refreshing.....don't become beige, it's not who you are. It's not your job to fix how your message is received. I think you are smart, and I think what you bring to the table is served with integrity, humour, kindness and HONESTY. Don't water yourself down. You deserve more than that.
💯
100%
I feel like I want to scream this at the top of my lungs. Like, do what you're doing. Cassandra, you are going to wear yourself down taking this crazy amount of responsibility unnecessarily. You are a star and your authenticity is not unclear and this video shouldn't and ISN'T required to prove that.
100%
@@NareHovakimyan 100%. 🕊🙏🏻🦋🧡
Can’t imagine how mentally intensive it was too do all this at once. Take care of yourself, Cassandra.
I cant believe people are offended you called out brands that test on animals 🤦🏽♀️theres plenty of affordable cruelty free options!and if calling it out is hurtful and offensive, imagine having chemicals poured into your eyes without anaesthesia, people need to stop whinging and realise the abuse that goes on in the cosmetic industry. Thanks Cassandra for always speaking up for what's right 🙌
For some people,$15+ is NOT affordable,especially NOW with inflation.Her recommendations are always pricier than the drugstore non cruelty free options.I don't know about any skincare brands that are cruelty free and drugstore,also a lot of us don't care whether something is "ethical",we just want something that works and won't break the bank.
@@alexandrathearmy8464 then there are plenty of other UA-camrs that provide recommendations on non-cruelty free and affordable options. I don't love Cassandra's vibe necessarily and don't agree with all her opinions, but I only subscribed to have vegan and cruelty-free product recommendations as that's important to me and none of the other skincare UA-camrs focus on that. I'll watch dermatologists on research about an ingredient and then look up Cassandra's recommendations on products that are vegan and cruelty-free. Why are you against people who care having access to this info, when there are plenty of resources for what you're looking for?
There are some drugstore cruelty-free brands like elf cosmetics, Pacifica, alba botanica, yes to carrots, acure, Vanicream (although this one is in a gray area). Personally, I really enjoy elf cosmetics for most of my routine with a few more expensive products sprinkled in.
Honey, you DO NOT have to apologize for feelings around YOUR acne. I had acne and it was horrific. I avoided mirrors and tried anything to get rid of it. Your feelings are your feelings and probably determined for you certain life choices, like creating a You Tube channel that helps others.
Your feelings aren’t a personal attack on other people.
Saying it was a ‘horrific experience’ would be more mindful :)
@@xfreyawatson Thank you. :)
I avoid mirrors too.
I hate hate hate my acne 😠😭
@@xfreyawatson How about not putting sugar to cover a really real feeling?
I feel bad she has to explain herself or apologize for things that she has a right to comment about. She’s never been overly offensive or mean and always had good intent for what she does. I’m sick of people of trying to find any little things others do “wrong” and try to come after them for it.
Just because a company has good aspects it doesn't mean their questionable ones shouldn't be addressed. That's not "attacking", that's informing your viewers which is the whole point of this channel.
I'm pretty neutral about naturium but I do find it shady that Susan deleted her apologie... So I can't help but think it's not a very transparent brand.
It’s pretty suspicious that Susan Yara just made her apology video private. It seems like she just want us to forget the whole “violating FTC rules” drama.
@@Bryane430 Yeah I do understand that whatever happened was only the tip of the iceberg but it's still a fact that she wasn't being honest with her brand and she put down another brand to bring up hers.
@@mssoda1000 Oh yeah she brought down The Ordinary in order to promote Naturium as an alternative when in fact, Susan Yara was inspired by the “one-ingredient” philosophy of The Ordinary.
I would never support susan yara. Her handling of the situation. her gaslighting her fans with her "apology" video and the worst was her "all lives matter" crap on her mixed makeup fb group and how she silenced the BLM movement but allowed anti-Semitic discussions and then when she wasn't getting her way she archived the group. she is shady AF and her husband is a lawyer so she can't play legally blonde.
@@sarahtupacz wow-listen i dont support the brand but you are going way too far. Chill a bit. Or a lot..
I am one of your oldest subscribers. When I saw the fundraiser tag here I was curious and when you mentioned india, it really brought tears to my eyes. I am from India. Thanku for doing this for my country ❤️ Stay safe everybody
India is great
Omg people are literally offended by everything! She needs to apologize how HER acne made HER feel?! Smh
A brand being female founded does not preclude it from honest business practices. I'm not more comfortable with being manipulated by a fellow woman than by a man. "Women support women!" Does not include not holding women to the same standards we hold men. That is not a defense or a reason not to "attack" (Being honest is attacking?) a brand. The fact that this is Sephora fault is worth knowing but it's honestly super offensive to me that "but the owner/founder is a woman" is being used a defense. Feminism should never be used in bad faith to defend corporate malpractice.
Please DO NOT apologize for being cruelty-free or for criticizing non-cruelty free options. We are talking about animal torture. Yes, sometimes its not possible for certain people to get those options, but doesn't mean they can't be aware and educated. I can't believe people are criticizing you for advocating for the helpless. I'm grateful you do. That's how we affect change. If people saw the cruelty happen in front of them, they would definitely judge, and think twice. Thanks for doing what you do here.
Agreed! Anyone criticizing her for that needs to admit to their own cognitive dissonance because they’re only at her for holding up the mirror that they’re directly funding animal torture.
I think you should try to live abroad, for example, southeast asia. I'm from souteast asia, and of course, cruelty free products are way way way too expensive and there are not a lot of cruelty free options here. I don't know, perhaps you live in a rich country who have a lot of cruelty free options. And maybe this type of content is intended for people who live in rich countries (for example North america).
Maybe we are not well off like Cassandra,so we don't care and we just want something that works and won't cost a lot of money.
Cass, I dealt with really severe acne when I was 17, it was severe to the point I didnt like to shave cause some of my pimples would bleed. At the time I didnt had the amount of knowledge I have today and I just wanted all my pimples to disappear.
When I look to old photos I feel grateful that I had the courage to see a dermatologist cause I knew that my problems would only be solved by using tretinoin (and I was pretty scared). I have to admit that when I see those photos I usually think “how in hell did I go out with my skin looking like that” and I feel ashamed (I know I shouldnt be but it is what it is).
My profile pic is from december 2019 (8 months after I started my tretinoin treatment) and my skin already looked *WAY* better. You taught me about ingredients and how to deal with post inflammatory hyperpigmentation and my skin is improving so so SO much.
Thank you for sharing your story and your knowledge with us and teaching us how to deal with out skin conditions. I’m very grateful to be part of your beautiful butterfly community 🦋
This is the best kind of "apology video" in my opinion. Concise, direct, honest, and addressing all of the smaller things (because our Butterfly Queen is not a problematic person) before they can build up to a bigger thing.
This was amazing and authentic, and please don't forget to take care of yourself Cassandra. We're all basically houseplants with more complicated emotions! 💜
Except she didn't really do anything wrong to be Mami f an apology video in the first place
@@pankreas2195 Hence why I used quotation marks around the term
@@pankreas2195 Why do you want to take her apology away from her? This is the kind of honesty and critical thinking we need. Obviously she needs it too. She's giving to the world what she wants from it: love, accountability, self-acceptance, generosity, self-awareness, clarity, courage. Cassandra tells her fans all the time that she uses therapy to live a positive life. More than likely she ran this idea by her therapist, and she got support for it. With all the lying ass influencers hitting us over our heads with bullshit, Cassandra addresses contradictions in her work, and people want to fangirl her back into a suspect position. It's not helpful. Let the woman have her process; it's work that she believes she needs to, and I applaud her for it.
Whoa, I hate to see you go through this! You’re totally fine. It’s clear you have the best of intentions with your page.
“First, every human has bias. Second, thanks for saying that”
It’s amazing that you can accept criticism and explain your position. You’re good, girl! We trust you!
On Naturium, as someone who works for an international company that deals with fortune 500 companies, I can speak to the complex nature of deals. NDAs are serious, one minute everyone is on board and ready to sign contracts, then the next second someone pulls out and wants XYZ added to the contract. Things get really messy and complicated on what can or cannot be shared, then magically one day all the stars align, and boom the deal is complete and someone is now a part of the deal. To the public, it looks like this all happened in a matter of seconds, or that shady stuff was going on, but the back end is soooooooo complicated and CANNOT be shared with the public in case it all falls apart at the last second.
Lol I’m so late but can you explain what happened with Naturium ?
It frustrates me that people come to watch your opinions on things (which you’re absolutely entitled to) and then get upset with you when they don’t agree with them, or have some expectations that you have to be perfect because you’re in the public eye. I’m with you about the cruelty free thing. People get triggered by it and that’s interesting to me. Cruelty to animals because of the horrendous and unnecessary testing of products is an issue worth having strong feelings about 🐒 If someone really can’t choose cruelty free alternatives then it is what it is and there’s no need for those individuals to feel bad. However, there’s nothing wrong with people that are upset about the issue asking for cruelty free recommendations.
Try living in a country that does economically worse than the US and then you'll see how expensive cruelty free skincare can be.Instead of pointing the finger at people who buy non cruelty free options,point the finger at the brands that charge more just for something that isn't tested on animals.
Your integrity is commendable and inspiring. We all make mistakes, acknowledging them and explaining your intentions and understanding their impact just proves so much in regards to your good character. Thank you for addressing these with your subscribers.
Acknowledging and understanding your mistakes is great except she didn't make any
@@colelacey2875 i didnt say she did but as an influencer with a social responsibility, she DOES need to address things her own subscribers question.
Cassandra did that and im proud to be a subscriber to her because others wouldnt.
@@idiotaboard5909 i didnt say she owed anyone an explanation.
@@idiotaboard5909 exactly she owes no one an apology they don't like it change the channel. Also for the things she was called on are only problems if someone goes out of the way to make them problems.
And thank you to all the beautiful people who offered their perspectives and helped and worked with Cass to collaborate on this video. We see and appreciate you too 🦋
oh, dear. Cassie, I can't imagine the mental toll all of this has taken on you. You never have to apologise for being true to yourself. You're an amazing person and content creator, you're as beautiful outside as you're in the inside. and please, tell me who'd have the audacity to sue you.. and just for the fun and giggles, what's their address.. no specific reason whatsoever. I LOVE YOU, MY BEAUTIFUL POTATO WIFE
Cruelty-free, for me, will always be a MUST when shopping and I don't even think you should be sorry for a humane thing like this. Animals don't willingly let you test on them unlike people do. Testing on animals for skincare, makeup, cleaning products etc shouldn't even exist now days and I have a highly RESPECT for those brands who don't test on them🙏🏻
At the end of the day it's your choice who do you want to support, like every other thing, but don't make someone be sorry for their beliefs.
If you can't afford cruelty-free skincare (although there are many cheap brands like TO, The Inkey List, Krave Beauty and sooo many) continue on buying your things and don't make a problem out of nowhere, especially if it involves animals rights.
Sorry for the rage but I truly don't see a point in what problems those people have with you caring for animals😐
I think you should live in a country that does economically worse than the US and then you'll see how expensive cruelty free skincare can be.That's why people from different countries buy non cruelty free skincare,because they want to feel pretty,but not break the bank.I also buy non cruelty free options,because I'm a student and my budget is limited.If you desperately want people to switch to cruelty free products,why don't those brands lower their prices,so more people have access to their products.Instead of pointing fingers at people who try to look good on a budget,point the finger at the brands that charge more money for cruelty free skincare.
@@alexandrathearmy8464 I don't live in the US, I live in an European country and I know how difficult it is to find cruelty free products on a budget. I'm not trying to point fingers at anyone, I was just stating that no one should feel sorry for caring for animals.
@@Sariee_ yes,you shouldn't feel sorry,but why don't cruelty free brands charge less for their products,since they're so selfless and filled with morals???How much does their moral cost?Until cruelty free brands start charging less,many people like me will buy from non cruelty free brands.
@@alexandrathearmy8464 You can buy whatever you want lol if you don't care about the cruelty they do to test the products on animals that's you. I'll personally stick with my cruelty free products✌🏻
And there are affordable/on budget cruelty free brands, you just have to search.
@@Sariee_there isn't in Germany.There's catrice and essence cosmetics,but those are makeup brands,not skincare brands,so no the cruelty free thing isn't widespread in Germany.But of course,people from the US wouldn't understand.
I was so disappointed in Susan Yara, as I was a fan of hers and was very interested in Naturium. I even remember when she posted about Naturium on her FB group, saying it was better than The Ordinary and that she has gotten it in PR. And she absolutely knew better. There’s so much more, too-I was in her FB group and saw so many shady posts and comments. If there was anything that could have cleared her name, they would have been shouting it from the rooftops.
As for Liah, that was such a heartbreaker. I loved Krave’s MHHC so much, but I will never purchase from them again. From what I have read, Liah was in a leadership position in that church and donated a lot of money to them. Some of that money goes to anti-LGBTQ issues, so by buying Krave, I would indirectly be supporting anti-LGBTQ. I am not a member of that community myself, but I do not support discrimination.
I'm in Susan's Facebook group too and I was noticing she was deleting comments and I was sooo upset!!! You don't silence people who speak out against you, and rightfully so!
I agree with the Susan Yara thing. She dug herself such a deep hole, anything that could’ve cleared her name would’ve likely been out already
@@katieshea4747 I thought about this and it makes a lot of sense but also usually, it's not that simple? and like a ton of people are still supporting the brand. maybe she backlash isn't as bad as we think? like they're probably doing just fine if they can sell at target now. (but this is speculation. who really knows what happened)
@Josh Lum She even made her apology video private. You can’t found it anymore when you search in youtube.
@@matinsharifi3823 Her line is sold in Target so no, she's doing fine. Other lines survive controversy as well so it's not unusual (see Mario Badescu, Sunday Riley, Drunk Elephant, Dolce and Gabbana, etc).
You are allowed to have an opinion on YOUR acne and YOUR experience. If it was horrific to you, then that’s what it was. I would never tell anyone anything negative about their acne, but how I feel about my own, positive or negative, are my feelings to have. Keep it real because if you sat here and said anything different, it wouldn’t feel relatable or authentic.
On Naturium. Honest question here, so why should I support Naturium? Whether the product itself works aside. Just because Cassandra is okay with it? As someone who doesn't have the same level of details as Cass, it still seem shady to me.
It’s up to you to decide wether or not to support them tbh
@@lisamathew9774 yes!!! It’s Up to each individual and their own PERSONAL values on if they want to support a brand.
Same agree
I will not support Naturium Susan violated FTC and broke US law
@@singingdaffodil was it confirmed that she had violated FTC and broke US law? There were talks of it but I don't think it was ever confirmed. Things just got swept under the rug/people just forgot about it :/
Cassandra your sincerity comes through the vid. Thank you for your self-accountability and self awareness. You inspire me
as an indian, I’m deeply disturbed by the political games that our “leaders” are playing and people are dying without oxygen whist those nasty politicians live in their billion dollar mansions. Thank you for the fundraiser, we love you.
I really appreciate your being self aware and mindful of the language we use around our own acne, especially when we also talk about acne positivity. It's hard, and has to be a ridiculously conscious reminder to self constantly. Much, much appreciate.
Cassandra, I have been watching your videos since I was in middle school. Im 23 now. Your authenticity and willingness to self-assess keeps me coming back. Your videos helped me so much and made me feel so much less alone when I was struggling with severe acne for years. Thank you so much for everything ❤
This is just my personal view. But I have struggled with acne since I hit puberty at 14, and I am now 25. I never have felt bad when people say their acne is horrible or terrible. I personally feel more seen when someone can talk about how it hurts their mental health. There are days where I am strong and my acne is just another part of who I am. And others where I feel like stepping outside could kill me. So personally it’s just nice to hear people be open about how they feel, no matter how they feel. Thank you for always trying to be transparent and aware of your impact ❤️
My question about Naturium: if there is information that would explain what really happened, why is it not being shared? Why wouldn’t they just come out and explain and win followers trust back? It doesn’t make sense to continue to withhold that information. Makes me question whether there even is a legitimate explanation.
That’s so true. It should be Susan Yara addressing these things and not Cassandra. I feel like Cassandra is just dragging herself to this mess when she shouldn’t at the first place.
Except Yara had a chance to apologize/explain. She really didn't do that and the video she supposedly had about it, was later taken down/made private.
@@db-gb5xi Cassandra seems to be saying that there is more to it than what Susan has said. And if that’s the case, and there is a reasonable explanation (Cassandra implied this), why hasn’t Susan come out with it? Why is it confidential?
@@mariesikk I'm with those who think Yara's just not going to say anything period. Why should she? Other companies have done questionable things and done just fine. Her line is sold in Target. Also, there are plenty folks who don't care and use her products anyway so there's that. There's even a channel on here that has done a video defending her against all her detractors (Tanya Feifel-Rhoades). As for the confidential thing? I have no idea.
@@db-gb5xi I’m pretty sure you and I have had this conversation before on a different video. I agree the target partnership is going great and there’s no financial reason for her to make good with her old followers. I personally would prefer if she would make amends but I don’t necessarily believe it will happen.
Just clicked the video, I’m excited to hear your thoughts on whatever this is and I’m glad you are here for us!
Edit: you’re so sweet for addressing all these things for us. This couldn’t be easy. We appreciate you and we are so thankful for this content!
I didn't have acne but self hatred has definitely been a black cloud over me since childhood. It is super easy to unconditionally love others. But am always judging/criticizing myself. ❤️ You are not alone, Cassandra. ❤️
Hey Cassandra, I really appreciate you talking about the situation in India and having this fundraiser. My uncle passed away from covid in India and the situation is getting worse. And I love this video! Thanks for always being honest with us❤️
I’m so sorry for your loss ❤️
So sorry 😞
If the Naturium info is good then it wouldn’t need to be confidential. The lack of transparency in the skincare world is a huge issue.
Thank you! I was looking for this comment. I’m not blaming Cassandra but the fact that she’s not allowed to share what she knows is suss. Plus Susan mentioning how she “grew up poor” in her apology video, as if it were an excuse for what she did, really rubbed me the wrong way.
It is probably confidential for legal reasons . If the formulations are great and works well on your skin then keep using it! Skincare is so personal and objective .
I’m sure she doesn’t wanna get anybody in troubled or fired. Especially if they told Cassandra in high confidence or wants to ensure they’ll be ready for when she tells all. There could be legal reasons to.
@@BL-hw4mn no doubt about it lol Susan very sketch. She’s def hiding some info and a lot don’t add up. I have a feeling it wasn’t really “her” brand from the get go. Hopefully time will tell. Tbh I’ve tried the brand and really like it so far
The way Susan launched Naturium wasn’t the best way but at the same time I understand. I think most people believe she did it for money, malintent etc. but I really do believe she wanted genuine feedback on what people thought and experienced. If she had told everyone from the get go Naturium was her brand and was launching, obviously people would say they love it and it’s the best just because it’s her and that makes sense. Do I think it was the right move to launch the way she did? No. Because if you’re confident about your brand, it’s ingredients/formulations and philosophy then there’s nothing to worry about and people would enjoy it and know it’s good and it works. At the end of the day, we’re all human; we all make mistakes. I’m all about second chances, I myself have really been enjoying Naturium! So much so I’ve literally tried every product except maybe five 😅. I know I’m crazy. I’ve had nothing but amazing experiences and really do see results. Everyone has the right to their own opinions but just really get all the facts before sounding off. 😄
I’m so sorry to see a beautiful woman to be at a position that she needs to apologise about being honest for her fillings that she shared with the rest of us about her struggles with certain situations like acne. I’m so sorry that you can’t overcome them, but as a 55y old woman who still struggles with painful breakouts I really feel connecting with you. I don’t want to see any of my old photographs because of my acne and even now I don’t want to take any pictures of me because of my acne scars even though my skin is at a much better condition.
Seeing someone that have similar feelings and struggles makes me to feel that isn’t only me that I’m feeling that way. It’s kind of a relief and it makes me to not be so cruel about myself just by knowing that there also other people have similar issues.
Maybe trying to not address yourself with that harsh manner is the beginning of healing but it’s not your blame if someone projects your feelings about your past images to him or her.
Thank for sharing your struggles with such honest. That’s what I like and love about you.💕💕💕🥰
(I hope that all that makes any sense because of my little knowledge of English)
I admire your courage for talking about all these stuff. I live with acne too and I never found any of your videos offensive. If anything, you inspired me to be hopeful and keep going. Thank you 💜
I literally cannot find adequate words to explain how impressed I am with how you are dealing with ‘criticism as a influencer’!
I follow a lot of skincare influencers and have watched a few ‘clear-the-air’ / or whatever else it gets called videos.
I realized again today why I always try to get your opinion on procedures or products too.
I really admire your realness, honesty and how you KEEP to your convictions.
And I’ve never felt that you’re promoting a product just because there is something in it for you. Thank you for creating and sharing awesome content!
Regarding the controversy about INNBEAUTY it's absolutely ridiculous people try to protect them and justify what they did at Sephora by saying they have great causes, female-owned etc. when what they're doing are really shady.
This video feels like one of my therapy sessions. Thanks for being so open and vulnerable
I think that the mindset that you cannot criticize a forward-thinking brand is a bit dangerous. Imagine a makeup company that is woman-owned, has diverse hiring practices, and give a lot in charity back to the community. If it was uncovered that that company was sourcing its mica from child slave labor, then I think someone would have a moral imperative to call that out, because all the good the company does is entirely separate from this one morally abhorrent act. While obviously what the company you are talking about did something much less awful than my example, what they did was still shady as heck (though as you mentioned it did sound like they might have been pushed into it by sephora). Calling out the bad a company does is not an indictment on the good that they do, it is a call to action for them to lessen the negative that they do.
preach!
I agree. Like with the Vogue and Gwyneth situation, people criticized Gwyneth a lot but a good number of people criticized Vogue for ultimately passing that video.
Similarly, we should criticize Sephora for their shady doings but any brands associated with this regardless of it being vegan cruelty free women owned or not should be criticized as well. Being a vegan animal loving women is not a pass card.
Please never ever apologize for your experience with acne! Your honesty with your journey is part of why I subscribed to you!
Cass this must’ve been such a hard video to film. We are so proud of you for speaking up🥰🥰 the butterfly community loves you 🦋
Did anyone else feel like she still didn’t address the naturium thing at all? I had to stop watching at the 36 min mark as the lip smacking was too much for me with my misophonia.
@@sarahtupacz I mean yeah she said she can't legally and that she will make a video on it later. I still think she talked about it more than any other "big" influencer has. I think the point was that she wanted to say the reason she promoted it in her other video was because she feels comfortable supporting them because something she knows that we don't. That was my main take away.
@@matinsharifi3823 ok thanks. After the whole BLM debacle on Susan S fb group, I will never support her brand. I find it unfortunate that Cassandra does. I just think she basically said nothing to address it and then what’s the point of bringing it up? I will start believing when there’s no bias and she does a video what no one will tell you about naturium because you can’t throw shade on some brands that behave in an unethical manner and not others. Be inclusive with it😂
@@sarahtupacz Again, I don't think she's willing to get sued over such a video but yeah I'm looking forward to seeing her deep dive too. I personally don't feel comfortable supporting Naturium but I don't know what Cassandra knows and probably never will. But I respect that she has a different opinion than me and there are a ton of other people I watch who support Naturium, like Dermangelo and I just don't take their recommendations on that
sorry I don't even know how my original comment was like a reply to yours. don't mind me
You are incredibly self reflective and honest. Thank you for all your hard work on skincare and on yourself, its admirable.
I appreciate that you made this video but I feel like you absolutely did not have to make this at all! You are entitled to your opinion and people are entitled to simply not follow you and stir s*** up because they have nothing better to do. You are beautiful, smart, and your videos are extremely educational backed up by actual studies! You are loved and appreciated!
I'm in the middle of watching but thank you for addressing those things. It's very upsetting seeing skinfluencers turn blind eye to problematic things just because they are buddies with someone (or a whole brand).
And owning up to their own mistakes instead of completely ignoring any criticisms.
I love her honesty. I’ll always trust her because she’s willing to answer hard questions when people have them. Big kudos to her
She didn’t do anything wrong... she shouldn’t be apologizing for anything. People are snowflakes now a days.
@@netti6010 It's called personal accountability, I'm glad Cass knows better than some of her subscribers, otherwise she wouldn't have a lot if them.
Did it ever occur to you that it's not "turning a blind eye" it's just keeping their feeling private because they're not even involved in the situation?
I would be a hypocrite if I criticized your past words on your acne when I have spoken that way about my past acne/peeling skin. Acne is a struggle and a mental struggle where we are constantly learning to love ourselves. Also thank you for being so open because your words on this platform do help.
imagine trying to cancel Cassandra - could never be me. people expect influencers to act like robots, forgetting that they are normal humans like you and i. this must have been really hard to film, take care of yourself girl
My biggest issue with the Dr. Dray video you made is you blasted her for non cruelty free products, yet you modeled for Sephora brand brushes. Sephora brand isn’t cruelty free. The double standard just didn’t sit right with me.
when was this sephora stuff
@@azad-4286 I believe the video she’s in is still up. It’s one of their foundation brushes.
Liberals have not standards, Dr. Dray prioritizes protection against skin cancer rather than “cruelty free”, she’s not ignorant like Cassandra, chemotherapy is worse for the environment, animals and the person going trough it, than not using “cruelty free” products, also they’re so “tolerant” that immediately someone as wholesome as Liah Yoo who may or
may not support the alphabet people (I’m gay so spare me the bs) is reduced to a simpleton homophobe, hypocrisy at its highest.
@@afic10 hold on, how has Dr Dray changed and what's the stuff about Liah? You comment is hard to read lmao
@@sabr4174 she might have went cruelty free after she stopped modelling for them maybe?
I also cringe at my old photos with my face full of acne. I also say bad things about my skin but never tell anyone else. I still have lots and lots of scars and acne but not as much as I used to. Crazy how we can say those thing so easily to ourselves but NEVER to anyone else.
I had cystic acne and would skip school because I couldn’t stand how I looked. You don’t need to apologize anymore. God judges us… no one else matters. Your videos weren’t around when I was dealing with this. You’ve done so much good for communities. I hope that you just continue to love yourself and know in your heart that none of us are perfect and that God loves you.
Cassandra keeping it 100 and classy for the rest of us
Oh.. I thought we have to clear the air in our room, to have better skin.. 😂
😂
Lol
Fresh air 👍
😂😂😂😂
Fresh air, literally, is also a good idea always 😂
I literally love Cassandra! The level of knowledge, education and her principles are wow 🤩 She is the least problematic UA-camr 💞💞💞
I agree with everything you said but In regards to the part of “Clearing the air” in regards to Susan Yara and her brand please rename that portion “Blowing stale air into a shoe box”..
If you can’t offer more then a “hey I promise you this, but guess what? can’t do that because of these legal issues and I know something you don’t, but I can’t tell you, because I promise someone I will keep it a secret .. please just move on from it..don’t pull a “Yara” on us butterflies..
Cassandra, thank you for always speaking up and being as transparent as possible with us. We appreciate you so much 🤍🦋
I can 100 % relate to what Cassandra says about self-loathing and calling yourself names but other people with the same condition don't provoke those same feelings at all. I've gained some weight during the pandemic and absolutely hate myself right now, I call myself fat slug on average three times a day. But when I see other people who are plus size, I don't feel that way about them. I truly see how beautiful they are and their body size don't bother me at all. People fail to understand this. When it's your biggest insecurity, it's very easy to start hating on your acne, weight or whatever it is that bothering you. It doesn't mean people feel the same about others who have the same problems. I feel bad that she has to apologize for this. Those were her feelings and her feelings only about HER acne and not everyone else's.
I am speechless while watching this. It must be very difficult to make this video but It was the best "apology video" ever. It was genuine. I had a very difficult time during my younger years that I had acne. Until now the emotional scars are there. Thanks to you that I am healing inside one day at a time. I am knowledgeable, strong and mature wehe it comes to taking care of myself. Thank you Cassandra. Thank you for being you.
No one could ever accuse you of malicious will. Everyone makes mistakes. This is why we trust you
That's exactly right people know better that she's not looking for trouble or insults. But in the time we're living now everyone has to be a victim of something
Cass, your honesty makes us love you even more ❤,and one of the reasons why I've subscribed (and many too) is because of honesty
I knew that you will make a video on Naturiam, Because you are open and honest
And thank you for helping India 🇮🇳 ❤
Thank you for putting your views out there, I understand that can be very difficult. What I don’t understand is, that if everything on the internet about Naturium is not what we think it is and the information that you got cleared that up and clearly made you support them, why don’t they just release this for everyone to know? If it puts them in a better light, surely they would want people to know, even just for getting more people to purchase their products.
Like you said, for an outsider it just seems so shady that there was this somewhat big scandal that caused a lot of distrust and now every skinfluencer is promoting their products again without a peep from the brand. To me it just seems like they wilfully ignore it so that people forget about what happened and they can continue to sell products and have them promoted. It seems very shady and inauthentic to me, which is sad because I can imagine that the products are actually good.
Exactly. Susan *broke the law* and lied to her fans with the express purpose of filling her piggy bank. Any influencer with integrity should surely object to that no matter what they've been told behind closed doors?
Maybe something happened behind the scenes that involves a temporary or permanent gag/non-disclosure order (against Naturium)? That's not uncommon with business dealings in contracts or legal processes. I'm just speculating though.
My guess, legal reasons or someone could be lying to Cass. And I'm not fully sure she supports Naturium 100%. She seemed conflicted in the video.
But if you don't want to support them, that is your choice. You are free not to. I chose not to support them. But I'm not going to fault Cass for providing viewers an option. We all have our own minds and can chose whether to use that option. 🤷🏼♀️
@@user-le4pz3ue9u I am in no way holding her responsible for any of this (nor any other influencer that I choose to trust). It is not her brand and she has no say in what they’re doing so it would be foolish to attack her. On the contrary, she is providing us with what she knows now and explains why she can’t say more and that’s already more than what most others do! I was mainly voicing my train of thought while watching that segment of the video because to me it just doesn’t make sense for the brand to be acting that way. But indeed, legal reasons could be the case.
@@juliaprummer699 Ya, I definitely get your train of thought. It'd be nice if the brand addressed it. Maybe one day, but I won't hold my breath. Haha
Cassandra, noone is going to judge us so hard as we ourselves. I feel with you how hard it is to see pictures of the past without having this dark thoughts against ourselves. I see mine as a cloud, sometimes clouds stay a little longer, but they always move on.
You are such a strong woman who cares so much about others, I admire your strenght, you should too❤
I have suffered since I was like 10, on Dermatillomania. I discovered just a year ago that this is a pretty common condition which due to too less information many who suffer it don't know about.
I would love it if you could consider spreading awarenness and recommending products for scarring etc.!
You are and have always been wonderful 🦋
Xoxxo
I’m so late to this video but still want to commend you for bringing up something important: sometimes there’s no easy decision to be made.
I “put my money where my morals are” and the first question I ask is if something is packaged in glass or metal, as I find plastic pollution to be one of the biggest threats to our planet.
I continue to buy naturium, not because “xyz is okay,” but rather it is in my budget, the items I buy from them are packaged in glass, it is cruelty-free, and it is made in the US.
I prioritize one issue over another. That’s okay, that’s human.
Crying my moisturizer off while listening to Cassandra speak about her feelings and her acne journey
cassandra I have been watching you for many years and one thing I know about you is that you have a huge heart and you’re extremely compassionate and caring especially towards your followers. I have learned so very much from you and I thank you for helping me feel more comfortable in my skin. . We love you ❤️
I did feel i was disgusting when i had acne, embarrassed and would hide in my room so its very normal to have those feeling.
People are so ready to call women bitchy/too opinionated yet rarely do the same to men.... such a DOUBLE STANDARD. Can't believe it got to the point where you had to explain and lay it out so detailed for these awful people...
Ooh Cassandra, we are our own worst critics. I had cystic acne for years and it took a lot of therapy for me to get to the point where I can talk about my experience without speaking negatively about myself.
We say things about ourselves (internally and externally) we would never say to another person.
Sending love and thank you for being authentic and honest.
People have gotten so sensitive about everything. I don't know one person who has never jumped to conclusions or spoke up to a subject before knowing the whole situation. Everybody does it from time to time. I understand that influencers have a big following and have more impact as me for example. But they're still human. If you're 100% perfect and never do anything wrong, go ahead. But most likely, you're not. None of us is. And the thing how you talk about your skin issues..... I'm the same. Flaws I see in myself, I don't see in other people and I don't care about them. But the way I speak about how I feel or felt is my business. It is what I feel inside. If you're too young or too immature to differentiate that how you feel or felt about yourself doesn't equate how you feel about other people and it hurts you how Cassandra felt about herself, you shouldn't be on social media. Sorry if this sounds harsh. But as a nearly 32 year old with skin problems I appreciate the way Cassandra speaks about the feelings that you have in those situations and that it doesn't mean you think of others the same way. I think there are bigger problems in the world. Cassandra, I love you and your videos. You're one of the few UA-camrs I trust. Don't feel the need to apologize for thing's we've all done ❤
PLEASE DONT LET PEOPLE GET TO YOU!
THE REST OF US NEED YOU! We love and appreciate your work everything you do the light that you are. ❤️
Cruelty free matters to me. I may watch, but cruelty free will ALWAYS be my first choice. It matters to me A LOT....thank you for always giving us those options. And geeze all these apologies for me personally are not nessary, we all talk a certain way, and that's ok. And your personal opinions, verbage, are just that, even when referring to your self. I sometimes say, wow Im such a piggy, because I'm gaining weight, yet I certainly do NOT think others are piggy because maybe they are a few pounds over weight, and actually maybe they aren't, if they don't see that for themselves, then they are not. Simple....I appreciate your effort here. But DONT BE SO HARD ON YOURSELF. YOU HUMAN, AND UNIQUELY YOU!!! And thats ok.
I know this is an old video but I really admire your bravery, talking about past mistakes and taking constructive criticism in a very mature way. You work so hard, always trying to learn from you mistakes and becoming an (even) better person, yet you still keep it real. Truly inspiring 🙌
Saying the internet is wrong about Naturium because of reasons you can't disclose is useless.
So is this comment
@@pankreas2195 so is yours and others 😀
So is this comment. Grow up
Thank you for being a real person and admitting to, learning from and apologizing for their mistakes. As I like to say, "Pull my big girl panties up, try and set my anxieties aside and speak like an adult."
Great representation for everyone! 💞
And... what an emotional roller coaster. Anyone with eyes should be able to understand you are genuine!
Please don’t be hard on yourself. Perfection is imperfect, Perfection is to be imperfect. ❤️🦋
Perfection does not exist and that's on periodt
I totally understand the self loathing for acne sufferers. I suffered acne all my life and have acne ice pick scars from it. You don't have to apologize for talking about the awfulness of acne. We all feel that, and that is how we feel about it. Thank you anyways for your clarity but you are a good person who means well and gets passionate about things. We are very grateful to you for how much you have taught us, especially me. I learned so much from you. I love the fact that you were a severe acne sufferer and this is why I value your advise. I admire what you do. Thank you for teaching me to care about my skin again. I lost all faith in skincare for decades because I had tried everything and nothing worked. Now I know that it's possible to clear my skin and repair it and take care of it. Thank you Cassandra for being you!❤😊
Dude! Don't be sorry for caring about cruelty to animals!! It's my one gripe with Dr Dray too, who I love!
We love you for your passion! 💚
Preach! I'm very fortunate to have not suffered acne but I can totally appreciate your comments and the perspectives of others on your acne struggles. Having suffered with anorexia and chronically low self esteem, I understand you can sometimes upset others by judging your own body image, particularly individuals who are already vulnerable to low self esteem, and I'm very mindful of. However, I cannot stress enough how people with their own body insecurities never mean to project their insecurities on others. I never judge others on their appearance. Everyone is beautiful. Like many, I have difficulties with accepting my own appearance, which I'm actively working to improve so I can naturally spread more body positivity to others 💕
Hey Dude 👋 I am happy & proud to hear And see that you not only want to get better, but you are continuing learning and trying to be better. I myself am on a journey of Recovery in so many dimensions & ways so that made me like you more to hear that you are on a Journey of your own. This helps normalize so much, much needed, bettering yourself and stay teachable. 😃💜💚💗🦋
Thank you, Cassandra, for all your honesty and openness in this video. Handling topics with grace and dignity and ownership is hard to do, and I appreciate you threading this metaphorical needle.
I appreciate your honesty and courage, but I don't fully understand why you should need to apologize or explain yourself ❤️ You do you, girl! 💜 In Spanish there's an old saying: "nadie es monedita de oro". Which basically means, you cannot make everybody happy.
As someone who works in the CPG industry, it is common practice to seed reviews before products launch. Sometimes it’s a timing thing, where the product detail page goes live, but product might be late. In terms of the reviews, consumers are essentially sent free product to test and write honest reviews so that they are available for other purchasers when the item actually hits the market. Having said all of that, if you don’t work in this type of industry then you wouldn’t necessarily know that so I can see how they might appear fake. I am also not saying that fake reviews don’t happen, because it’s definitely prevalent too, but the instance you described that just sounds like the normal review seeding process. Amazon has their Vine program for new launches for example.
I reeeeeally don’t like this trend of essentially forcing LGBT creators to speak on/condemn homophobia. It’s just very weird to send potentially triggering things to people so they can virtue signal to make *you* feel better. Yes, it’s important for straight/cis allies to be vocal, but it’s super insensitive to expect the same from LGBT people when having to unpack that content can have a much more harmful impact on us.
Cass we love you so much❤️ We appreciate you doing this and we’re always so proud of you❤️🦋
This is ridiculous you shouldn't have to explain yourself. People need to toughen up and realize the world is a harsh place and everyone is going to get hate one way or another. You can't stop it all and pander to every community! Be yourself and stand up for what you believe in!
Personal growth should be Commended. She didn’t believe in hurting others when talking about her own internalize voice about herself. It’s not pandering to realize you unintentionally hurt someone and do things differently. I hope she continues to work to her own self love so she can see her skin at that point in her life the way she sees others. We are the meanest to ourselves when we should be our own best friend 💕
U have been so open about ur psychi and how u felt during those years that I don't know how ppl could use ur words as being said to them. U never hide ur trials & how u felt about ur self. I love you. I've watched so many of ur videos and identify with u so much. U shouldn't have to "reveal ur sources" to satisfy ppl. If ppl ask for it then u need to respect it. It's not ur story to tell. U honor that & I respect that and so should they. ♡
This is why I love you so much, you’re always so transparent and honest. Thank you Cassandra 🤍
My dear Cassandra.... I'm your Sister in Mind and Heart from over the Ocean... And I'm not homophobic, not lesbian, I'm a Human and a Woman of this World, well informed, I think (and I Know! 😉😊) that I'm nicely intelligent and good educated... But: I'm your very "big and older Sister", learned a lot of cruel, stupid and bad People.
But I'm also buddhish, and this was around 45 years ago my Best Lessons I had learned (and I'm learned always, every Day! 💞), that YOU are for yourself the most important Person!
Don't give bad Humans the Power to treat yourself so bad, that they hurt YOU, that they can destruct YOU!
Be true, stand totally to yourself.
Don't allow these People to hurt YOU so badly!
Shame on them!
Because they are to fool to listen exactly, what YOU mean, what your real Opinion is, and your Opinion doesn't have to be 100 % the right Opinion to them!
It's YOURS, and your Expieriences are YOUR'S!
There is nothing to be struggling with !
Try to look inside your Heart, and of course your "Brain" and Soul!
YOU are a really very adult, lovely Person which wann to help us, to help each other with your real great Knowledge!
But YOU never said, that you are the very Best, the one which know all of Skin-😫Problems and can cure them!
If People are to lazy, to listen, learn and read, these ist NOT YOUR FAULT!
And you have any Right to tell the World your true and honest Opinion!
Save you from Germany, we can tell others what we want to!
If others can't accept this - f...them!
Don't let them to put your Soul and your Heart and Feelings down!
You are a very lovely Person....and nearly a Million Humans LOVE and like you!
Big Sisterly Kiss... 💋😍👏🍀🍀🍀💓
Sorry for my bad English - I'm not trained since Years! 😫😢😉
When she said "hello beautiful butterflies" 🥰
Cassnandra of all the influencers I watch I 100% trust you. You're strong willed, cynical ( in the best way), and the furthest thing from hypocritical. Never stop being yourself!
You’re a sweet companion person, don’t stress yourself over everything.
I'm glad you talked through all of this, it gives a lot of us more confidence in you and really highlights your credibility.
Personally though, I am a bit underwhelmed by the part about naturium. I know your knowledge is confidential, however, nothing can change how many fans of susan yara feel/felt deceived by her. A major reason people won't support the brand is because of the advertisements/endorsements done by susan prior to her becoming a significant person within the brand (according to her and her apology) and not informing viewers about this change in relationship to the brand. I really don't see how any amount of confidential information could change the black and white aspects of this issue that susan herself admitted to in her apology.
However, if there is new information regarding this, I hope they will address it eventually because I had to stop watching susan after this due to how it made me feel as a consumer.
I agree! I just don’t understand what can be confidential.... like it made me even more confused. Before I knew all about naturium I tried their vitamin c serum and loved it but I won’t repurchase now. Also their new launches were so expensive to me (their fermented cleanser and balm) I asked on Instagram why for 3/4oz they were 20 bucks each which seemed like a lot so I asked if there was a reason why and was completely ignored.... idk. They seem shady. I love Cassandra so no shade but that part just made me more confused cause I thought there was going to be answers.
Susan outright lied about Naturium saying when one person asked her, “how did you find them?” Yara replied, “They sent me a PR mailer when they launched! It’s really good!” She violates FTC which states “FTC has issued clear advertising guidelines for content creators. Such guidelines include points like, “Clearly DISCLOSE when you have a financial or family relationship with a brand.” or “Ensure your sponsorship disclosure is HARD TO MISS,” among others.“
Love how you took ownership and clarified further where it was needed - keep up the great work - please don't change! 💜
I’m still not comfortable supporting Naturium. Until they say otherwise, they broke the law. If they have the proof that they’re innocent, I will review that information and decide for myself. As someone who has worked in the public eye, Susan should have been aware of the proper disclosures.
Not to mention her husband is a lawyer. She knew what she was doing was illegal. Nobody breaks the law in the way that she did without seriously thinking it through
You do more than your best ( and we see that) please don’t forget you don’t have to be perfect. You’re such a hardworking person and its very appreciated. All the love🥔💋
There is always going to be someone who is upset no matter what you say. I believe your intentions are always good and I am so happy I found you. Im learning so much about my skin and how to properly take care of it! Plus through you I learned about Dr Dray and Dr Idress. I watch all of your videos while I'm drinking my morning tea. 💜
If your acne was horrifying to you, you have every right to describe it as horrific, even if you don't view acne on others as horrific.