STAFF #1 : Tim Hortons used to be staffed by the elderly and students, there was a strong sense of community. I haven’t been in a Tim Hortons that wasn’t entirely staffed by immigrants (in the last 10 years or so). Tim Hortons used to be the staple of every community, it’s now a fast food store with zero connection, feels like a big conglomerate.
I think its largely more of an apathy thing too. Yeah, its a min wage job at the end of the day to work at Tim Horton's. You expect the kids nowadays to give a fudge and put care into baking cakes and muffins. I found the stories I'd hear maddening when I heard of someone's kid rather just sit at home and collect the CERB benefit than actually work
And they fired old crews at many locations. They have been replaced with foreign workers from India who know nothing about customer service. The reason has to do with government subsidies of foreign worker wages.
@@BunnyWatson-k1w "government subsidies of foreign workers wages ? " Lol, who told you that.The reality is quite the opposite. Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
In my home town Tim Hortons has become the least diverse employer. We went from a workforce ~40% Anglophone, ~30% Francophone, ~20% Native, ~10% Foreign to pretty much 100% homogeneous foreign temporary workforce from one single country. I will not support a company who wants to generate all of it's profits in Canada but will not hire Canadians.
That coincides with the drop in people willing to work in fast food from ~40% Anglophone, ~30% Francophone, ~20% Native, ~10% Foreign to pretty much 100% homogeneous foreign workers
Well said, it’s a gross oversight by everyone involved, owner, management, CUSTOMERS!… I think it’s up to the customers to just not go to places that hire only people from their own country , at the end of the day, the service will suck
@@604Jimmy All sorts - teenagers, middle aged and senior citizens who can't live on pensions alone, those who have degrees but cannot find work, those who want to work in the food industry full-time - everyone.
Reasons why Tim Horton's has gone downhill: 1) Almost no emphasis on donuts & coffee anymore. 2) Quality has plummeted. 3) Customer service is BRUTAL. 4) Menu items that no one wanted being shoved down our throats. 5) Prices.
I cut Tim Hortons out of my budget completely. I get up half an hour early and make my own pot of coffee and pour it into a thermos. For the next month keep an exact account of how much money you're spending at that coffee shop. At the end of the month add it all up. For me it was hundreds of dollars. And then figure out how much money you've got to make before taxes do come up with that money. What I saved completely covered my electric and gas bill. Thanks Timmie! Turns out I don't need you in my life after all😂😂
I make my own coffee and sandwich to take to work. Years ago everyone took their own coffee and took a lunch can. I still do. but people now is very lazy and obesity on the rise.
I had yet ANOTHER drip coffee maker crap out on me after a couple of years despite doing the vinegar cycle every month. So, with the worry about microplastics as well, I went and bought an electric percolator! Costs more than a cheap drip, but it's all stainless steel, I already grind my own coffee, and who doesn't love to hear and watch that coffee peking in the morning! So simple and the coffee is hotter and tastes so much better. I will never go back to drip coffee whether made at home or at a restaurant. (The percolator takes up less room on my counter top than the drip machine as well)
Ditto the temporary foreign workers comment. I stopped buying at Timmies, and other chains, for this reason too. When the foreign workers thing started, instantly the cleanliness went down and the rudeness went way up. Service takes longer etc
@@Billsfan1972. I know the owners of my local Pizza Hut they flat out said they would never hire a citizen unless forced and under no circumstances a white person because they want days off vacation and basically human rights. I have talked to a couple temporary workers and they are treated like shit and just want to go home.
Ron Joyce the founder of Tim Hortons was a dear friend of mine. He told me he would never eat food from Tim Hortons since the acquisition happened. He said he would rather starve then eat food from Tim Hortons. And that was the founder.
i think you will find that toronto mapleleafs forward hockey player was the original founder of tim horton's donuts , his first store was in scarborough on lawrence avenue where my highschool buddies and me spent a lot of time at , his first store , when he died his wife sold out to an american interest . this is what killed canadian tim horton's donuts
@@dougwristen2228 I think you will find that Tim Horton was a defenseman. I think you will also find that Tim Hortons first store was in Hamilton on Ottawa St.-1964.
@@bobabooey4537 you could be right about tim being a defenceman , i'm 70 years old now and what i do remember was that my dad told me that two toronto maple leafs lived in the newer section of our subdivision at lawrence and kingston rd. one was tim horton and the other davie keon , maybe keon was the forward. i was about nine years old at the time i think . the location at lawrence ave and between mcgowan and brimley rd , might have been his first scarborough and toronto location , because it being a new business investment for him he may have wanted something close to home in an area called west hill , which quite possibly backed on to the guildwood village a middleclass neighborhood. i think what killed it for tim hortons was after he died in his corvette in a horrendous accident , his widow years later sold out to american's burger king , it was alright for awhiole , then it started going downhill. too bad tim put a lot into making it work with a good reputation , and plenty of expansion before the buyout. in those days mister donut was the competition for timmy's.
Food company CEO's constantly look for ways to produce cheaper to reap greater profits ( investor oriented) by using inferior (imported) ingredients and downsizing. I haven't had a T. coffee since 2019 , we brew it at home & buy some treats locally & bake our own . My wife worked in a coffee shop (1960's) & they used Blue Ribbon coffee , very tasty. I used to enjoy a Tim's tea bisk with raisons but they stopped selling them years ago. We can make decent coffee at home for about 10 -15 cents per cup!
Me neither what a disgusting place to get coffee nowadays…and everywhere, in any Timmy, if you go to the bathrooms it is so filthy that you turn around and get out! All the Timmy’s now are owned by foreigners, not that foreigners are a bad thing but there standard about quality and cleanliness is not what we as Canadian consumers are expecting! And most importantly the coffee tastes like 💩!
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
I think foreigners pay an agency $25,000 and they in turn pay the Liberal gov a percentage of this total if I'm not mistaken. Plus the Liberal gov pays Tim's 75% of the foreigners wages. Whatever is actually going on is illegal and is probably a case for money laundering and human trafficking.
Tim Hortons is NOT a Canadian business anymore. It is owned by the Restaurant Brand now (they own Burger King along with a lot of other US Brand). This is a US owned company that prioritizes profit and lack of concern for employees.
@@scrambaba (RBI) is a Canadian-American multinational fast food holding company. It was formed in 2014 by the $12.5 billion merger between American fast food restaurant chain Burger King and Canadian coffee shop and restaurant chain Tim Hortons, and expanded by the 2017 purchase of American fast-food chain Popeyes. Shareholders aside, they claim Canadian roots to appease the government and acquire GRANTS. In reality and fact, they are an AMERICAN corporation, as the step up ownership is 100% US. Check who OWNS RBI.
@@ryanmacarthur1299 Yes, I got mixed up with Premium Brands a conglomerate with meat packing and other interests. My understanding that the operational control of the company is in Brazil. No doubt they are structured to obtain every possible tax advantage. In the globalized corporatized manipulated world we sadly live in the customer is nothing but a number and the game is to squeeze out every ounce of profit and still have a growing business. Interesting that Berkshire Hathaway got out in 2020.
The answer is a simple one, and one not liked by the majority of people. It is: Look at who owns the locations, and who works at the locations. It really is that simple.
You can say that about any fast food place! The workers are just trying to get by any way they can , I don't blame them I blame government policies that allow it to be like that
Foreign ownership and foreign workers has run Tim Hortons right into the ground. Coffee sucks, their products are crap. Dirty locations, workers who have difficulty comprehending english and even more difficulty getting an order correct. Sad. An iconic institution has gone to hell.
@@guitarman3968 Also true. We have a new KFC locally that just opened. One old white gal amongst a sea of immigrants. She's the token caucasian. And the order is always wrong - and takes forever even when they're not busy. And the size of the chicken pieces is getting smaller. The colonel wouldn't be pleased.
I worked at Tim’s as a teenager in the 1990s, and I remember the baker who worked there. He was always the first one in at 3 or 4am, starting the donuts, bagels, etc…. Man I miss those days
@@johnbolt665 …when I realized how expensive it was in a month I bought myself a coffee machine for home, best decision I made, gotta have my coffee…lol…☕️☕️☕️
None of the reasons why I stopped going. It's because of the service. Having to repeat yourself multiple time only to get your order consistently wrong is why I stopped. If I'm paying you I don't want sub par service and food along with not being able to understand me.
This was at a gas station that also served pizza, but I ordered vegetarian, and got the full processed meat platter- basically the opposite of what I ordered. Talk about lost in translation! There was no apology for their mistake either, although she said she'd make another one; I was too hungry so just accepted it. I only rarely ate at fast food restaurants in the past, but never go to such places at all now.
I order a fruit explosion muffin. Turns out they don't have those and the labels are wrong so she just gives me the wrong muffin. When I explained the labels are wrong she just smiles and says yes they are wrong. The label is still wrong to this day.
Trying to order through the drive thru speaker with someone who got here two weeks ago and barely speaks English is incredibly frustrating. Started making my coffee at home and actually like doing it quite a bit better now.
The company that my spouse worked for before Tim Hortons was bought out by the Burger King company, she supplied and sold the clear gloves that all Tim Hortons employees wear when handling food, well the new company wanted the gloves for almost nothing and stopped buying them from her , well we haven’t darkened a Tim Hortons door step since . Tim Hortons used to be a good Canadian company, but it’s not anymore, here in Huntsville there’s no part time jobs for students anymore, all the jobs are taken by Justin Trudeau’s temporary foreign workers program that is subsidized with our tax dollars, remember Canadians this is Canada 🇨🇦 not little India 🇮🇳
Not once have they given a napkin with our very surgery Apple Fritters, have to ask everytime. Here in Parksville on Vancouver Island, every fast food and T.D. Banks are ignorant East Indians, they play the no English & dumber the F.
The two locations near me are ALWAYS absolutely filthy. The floors, and especially the table tops, are covered in spilled drinks, dried food, and empty food packaging. Also, the portion sizes are extremely SMALL.
ELEPHANT IN THE ROOM: The REAL REASON that Tim Hortons has gone down the tubes is because Tim Hortons keeps predominantly hiring unqualified foreign students straight off the boat, who are badly trained and Don't know a thing about coffee and donut culture. There is a shockingly new Low level of standards for cleanliness on the floor, at the tables and in the washrooms of most of the Tim Horton in the GTA. *The employees are willfully ignoring lawlessness at the food tables by tolerating homeless Loiterers, people Sleeping at the tables, Radios Blaring, and crazy people yelling. No one says "NO" to Anyone! The Nuts are running the coffee house!! Go see for yourself!
Yes, the Indian students& or staff suck. Bc they are cheap, we get bad service. So, I stopped. The influence of these new immigrants gives you a distaste after they have had their hands handling things
I worked at Tim Hortons in High School in 2003. I was there during the transition from bakers and fresh donuts to the “air fryer” frozen donuts. I went from being excited on weekend morning shifts to grab a fresh donut and coffee before my shift, to meh, just a coffee. We also took pride in our store. It was clean, busy, service was #1 and the owners were present on week days. That same store is an absolute disaster now. In just about every way. I refuse to go there now and actually tim hortons in general. Sad. Common theme in Canada now. Even our cities and larger towns are awful now.
Literally the peak! I had a friend who baked there prior to them transitioning it all and she was paid very well. The sandwhiches and donuts were so good back then. Modern Tims is nothing like its predecessor sadly.
I was in the Bracebridge location today. One of the most chaotic places I've ever encountered in my life. Men's washroom was filthy. I rarely go to Hortons, after today's visit, I'll never step in one ever again.
I am a retired Canadian, and I have meny fond memories of how Tim Hortons once was. When I was in university, money was scarce at times, but I could easily afford a trip to Tim Hortons to have a coffee and donut, and treat a friend as well. As time passed, I would often stop in on my way home to pick up a pie or some pastries. Their pies were excellent and quite inexpensive. I rarely go to Tim Hortons anymore as I have lost my taste for sugary pastries and I find their coffee to taste a bit weak, or watered down. I prefer McDonalds coffee and sometimes I will buy one of their muffins as well.
If you live in Hamilton, Granddad's donuts downtown had an old school Tim's donut baker working there and you can tell. And it's 3 bucks for a coffee and donut.
I hate going to the drive thru, for the simple fact that because there is such a language barrier, my order is never accurate. I have not been to a Tim Hortons in about a year. I miss what an iconic place it used to be. Unfortunately, other fast food places seem to be following Timmies down the lesser quality and diverse hiring hole. Let's hear it for homemade..hip hip hooray!
Understand that. We went to Timmies last weekend and realized that the last time we had gone before was in mid March. Ordered our favorite snack, the Farmers Wrap, and it was disgusting. Looks like we'll be going without much longer now.
I pretty much stopped going to Tim's when they stopped baking their donuts on site. They went from very good donuts to terrible ones overnight. I discovered that Safeway makes really good fresh donuts after that.
Not to mention the lack of Canadians actually working there. The ones in Edmonton, you would have a hard time getting someone that speaks English at an understandable level... I can't imagine what Brampton would be like, or Burnaby...
Growing up my father used to make Tim Hortons Uniforms. one of their things they used to have so much pride was everything is Canadian made right down to the thread for the uniforms supported Canadian workers...but now they sold out and made cheap uniforms off shore...also I can confirm that ALL the donuts come in frozen and just get heat up in a oven. Tim Hortons proudly started Canadian but sold out sadly.
That's what happens when a Yankee doodle dandy company buys a Canadian icon. It's not good enough to make a profit when you can make more (for now) by being cheap. Yes the donuts and other bakery items are defrosted daily. But that happened years ago when customers complained that these items were different sizes at different stores. We complained and they shrunk everything down to 1 size. Unfortunately we got what we asked for.
They didn't "sell out" they were sold 10 years ago.. Like she said 2003 they started puffing up donuts... It's a business. Nothing more You want something to attach national pride to? The Tragically Hip
I think it will take a generation for Tim Hortons to completely disappear. Right now it's all the people going there for nostalgia despite the quality dropping, but kids today don't go there and as they grow up Tim Hortons is going to just get abandoned. It's no longer a place that is seen as cool or having quality products
They will always exist in small towns. When going to tims is literally the most entertainment you can get in the area, those ones will never die out. Teenagers see it as the local hang out area in all the rural towns near my place, with elderly who see this as a routine now, being the next biggest demographic.
i used to service tim hortons , cleaning and maintaining the kitchen exhaust systems over the donut fryers. one day i was called by the owner of franchises , that told me they wanted to take out all the exhaust systems in all of their stores , because tim hortons was switching methods of making the donuts , they were going to be getting fresh frozen donuts and baking them in convection ovens instead. they wanted all exhast systems cleaned completely out , so they could dismantle ductwork , and roof top fans , and remove completely. many other things changed as well , the coffee , i find it too strong and need plenty of cream to kill the bad aftertaste left in the mouth. they sucked at grinding their own coffee and started selling it in grocery stores at exorbitant prices , it just wasn't worth the money.this was their worst mistake , but now macdonalds sells the original tim horton's brand , and tim hortons still can't get it right.
I stopped going to Tim’s for these reasons 1) ever since they were taken over by the US hedge fund prices have gone absolutely skyrocketing 2) the service at the Tim Hortons at least those in the greater Toronto area is abysmal. You go through a drive-through and they barely make an effort to stick their hand out the window.. 3) When I go in the staff are rude. I have experienced this at many multiple locations. Compare that to Starbucks where they are generally pleasant 4) When I go in, I am the only one in line and yet everybody in the store focusses only on the drive-through. I’ve actually walked out after having waited several minutes and having them constantly walk by me.
Trying to order in my old fashioned Canadian colloquial accent seems so confusing to the "English as a second language" employees. The same with all the fast food franchises these days. The owners are saving money by hiring foreign workers. While us former customers say "nah" and driving past.
That's because Trudeau now subsidizes wages for foreign workers. Many of the locations of Tim's, Harvey's and Wendy's have met similar fate. The workers come from India mostly. Same when I worked at a call center.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
I live in a small town in SW Ontario. One by one ALL franchises are now English as a second language bound. Pretty soon all our fast food restaurants will be unusable. Maybe the share holders will get the message then !
Taxpayers, not Trudeau, are subsidizing foreign workers. We are being ripped off and our children and grandchildren are being blocked from working in many fast food restaurants. Those restaurants should be boycotted.
You forgot about the cost. Prices keep going up while quality goes down. Also, they used to have garbage bins along the drive though which was great when I used to go there since I drive a lot for my job, but now they're gone. They make cuts to quality and convenience, but increase prices. I stopped buying Tim's a long time ago. $2.40 for a steeped tea? I can get 500 tea bags at a store for about $7.
I drove through the other day to get my Grandson a wrap. It was 10 bucks! It was quite small too. I was surprised. A main course at a mid-level restaurant is maybe $17. How is that possible ?
@@rockinrodlittle You actually might as well just eat at restaurants at this point, the quality will be 3-5x better at minimum and you're only paying 50-100% more for actual food that isn't pumped with so many preservatives you could leave a burger on a counter for six months with no decay
Vote PPC to Make Canada the True North, Strong and Free Again. Maxime Bernier and the PPC were the ones who warned about this back in 2018, only to be called “racists” and “xenophobes” by the Legacy media and Dirty Smear Merchants that were hired by the CPC to run a secret smear campaign (Warren Kinsella and his company Daisy Group). Only Maxime Bernier and the PPC were on the right side of history then, when everyone else was wrong, and they CONTINUE to currently be on the right side of history NOW, because they are STILL the ONLY mainstream federal political party that opposes mass immigration and wants to send illegal immigrants back, and wants to have an immediate moratorium on immigration until Canada is able to get back on its feet, upon which immigration levels will be reduced back to the reasonable levels of around 100k a year like it used to be decades ago. The CPC wants MORE immigrants and FASTER. The LPC wants to slightly reduce levels from way too many to still way too many. The NDP want more. The Greens are irrelevant. The Bloc works for Quebec, not Canada. Literally our ONLY option is Maxime Bernier and the People’s Party of Canada.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
Good point. I don't patronize Timmy's anymore, but when I used to go there, I always saw flies crawling around on their donuts - even at the gas station mini outlets. That and other things mentioned here have turned me off for life; and it sickens me now to see how many folks just stupidly keep going back for more Worst donuts and worst coffee anywhere.
Quality gone down, prices gone up, diabetic people gone up and shareholder dividends gone up. The last point drives everything else. Just support a mom-and-pop store, similar price, better products and always a smile when they see you.
Legal temporary worker from Portugal here ( born and raised in germany ) Canada seems to move into a direction where Germany was and is way worse now I feel Canadians are not allowed to be Canadian anymore, not as bad as in germany ( you cant show any pride for your country) I work in Construction here in beautiful Ottawa , the usual workers ethnicity I personally see is mostly Quebecoise Portuguese Italian Jamaican and Irish I can say Im proud to make some life experience here in Canada and work along many Canadians wish everyone the best, eh!
That donut used to be wrapped in wax paper to keep it from sticking to the bag. Also, quite often you don't get what you ordered, only to find out ten minutes down the road.
Don't want to be mean or anythin', but in my neck of the woods, Tim's has been invaded by "new arrivals" with an attitude problem and a very different take on casual dining.
They've shrunk everything these days. I refuse to pay more for shrunken product. Ice cream bars, granola bars, chocolate. They've done it to almost everything. It's a sad state of affairs. Good thing I hardly eat junk food.
I worked at a Sobeys in Northern Ontario. They shared the freezer inside where we would keep the frozen stuff. My friends and I were very curious and we never realized about how most of their stuff is frozen.
After quality and price, that's the main reason I get frustrated with Tim Hortons, I can't go in and have a nice experience, it's always some frustrating moron who can't even work a cash.
The quality of the product is not important to new Canadians.Where they come from quality and hygiene arent a priority.Sales are,so that is reinforced to the new workers. since the have no issue with that, not meeting the health board standards is an easy fix,since the get notified enough in advance that they can cover the issues.I worked in a popular restaraunt that did this all the time.Health board walks in.Scramble.10 employes fix,get rid of the infractions,till the next time.
I went to my local Tim Hortons and I thought I walked into India. There wasn't one Canadian citizen at work there. I quit buying from Tim Hortons because of that.
Funny, we let millions of people from countries that look like open air landfills come here, and now our pristine, beautiful country is looking like an open air landfill. Who could’ve possibly predicted that???? Oh I know who predicted that: all the normal, moderate, reasonable, common sense right wingers like Maxine Bernier and his People’s Party of Canada who warned back in 2018 about the disastrous effects that mass immigration would have, and then were falsely smeared as “racists” and “xenophobes”. And here we are, with everyone agreeing that what they said back in 2018 was totally 100% correct and true. For all your future opinions and all the “bad” and currently “socially unacceptable” opinions that will held by most people in the future, look no further to what Maxime Bernier and the PPC have been saying for years.
I agree with everything said. Also the service has gone downhill. You can stand in line and watch everyone run around to serve the drive through line, and be ignored at the counter. Many times your order is wrong at the drive through.
I refuse to go to Tims anymore, as many people have stated I haven't seen a Canadian employee in one for years. They won't get another dime of my money.
I pay $1.70 for a small cup of coffee at Tim's, and McDonald's sells a small cup of coffee for $1.15 a cup tax's inc here in Fredericton NB. And, yes McDonald's coffee is better than Tim's.
Canada cares so much about multiculturalism, that they forgot Canadian culture. Now I have to put up a Hindu accent to successfully order my coffee at Tim Hortons.
And now everyone ignored in favour of app users and food delivery companies. The customer standing in front of you is more important than the one that isn't.
I've experienced this before. Once the employees were pretty much ignoring the customers in the store. It was surreal because they were kind of just puttering around. So weird. The other guy in line was as confused as I was. Another time they were visibly busy which sucked to have to wait for but understandable.
Some store owners obviously have a hiring discrimination problem and only hire their own family and or new imigrant cultures. I mean even 2 hours from Toronto and there is one store with only new canadian workers??? Like no existing locals applied at all???? Really?
@jax2428 I've read several comments ( on other threads, not this one ) where high-school age canadians that have worked there ..feel very pushed out ...
Well new immigrants , half of their wages are subsidized by the Canadian government ( you the taxpayer ) why would they hire anyone but foreign . Slave labour in 2024
I missed some of the stuff that Tim Hortons used to make like chili in a bun. They actually had chili in a big bun. You got to eat the bun afterward, soaked in chili or soup yummy 😋 😊
There are 27 part time jobs available right now in my area at TH. The facts are that no one wanted to work there, which is why they end up shutting down some locations. Businesses make money by having enough workers to do the work. They don't like to hire full time, because they will have to pay for vacations etc. Most people don't want a part time minimum wage job. Because of the shortage of workers , all these restaurants started becoming dependent on TFW's to maintain profitability after covid, because they didn't have anyone taking the jobs they were offering, and by the looks of it, things have not changed much. If you want to attach blame, blame the corporations. The workers are there because they were offered opportunities, and I doubt anyone would turn down an opportunity to improve their life. BTW, some of these workers are treated pretty badly by their employers. I would bet any one of them would take a better job if offered.
Everything you mentioned in this video is absolutely true and has been my major complaints as well. Just a few additional turnoffs I'd like to add: 1. Even donuts like the chocolate dip are now "specialty donuts" that cost a lot more than the "regular" kinds. 2. To be fair, their dark roast coffee is still comparable to the regular coffee at McDonald's (i.e. the original Timmies coffee) 3. There are recent incidents showing flies, an employee picking their nose before handling donuts, as well as loading/unloading trays of donuts from the truck in absolutely abhorrent conditions
Haven't been a Tims customer for over 5 years. They get my order wrong 50% of the time, and the workers will deny they got it wrong if you politely ask for your proper order. The coffee tastes like grandma's ashes, the food is inedible, and there's always the craziest ish happening inside the building (homeless, drugs, harassment, etc). I will not step foot inside.
Huge frustration…. Workers understanding of English is often so poor, they don’t understand orders, and the staff become irritated when you ask them to make it right.
Everything is pre-made disgusting shit. It's over priced. The largest thing for me... It's the staff. There isn't a single Tim Hortons I've been in in over 6 years where the staff speak fluent English. I haven't had a full, correct order satisfied.
Tim Horton and his co-owner would be disgusted at how this legendary donut/coffee shop has disintegrated over the last 25 years. I saw it start failing in the late 90's in Toronto but anything I said fell on deaf ears.!
Agree with every point! It used to be the place for the local youngsters to get a part time job. We’ve stopped going to Tim’s, got a home coffee maker and support a small local coffee shop
Tim Hortons has gone down because of the international students. They have the worst customer service can’t even make a cup of coffee properly they make mistakes constantly. I don’t even even go anymore.
@@tlgandsports it actually is the students fault because they’ve come here and taking jobs away from our Canadian students and they have the worst customer service. Most of them can’t even speak English properly obviously somebody else wrote their IELTS and they cheated and scammed to get here.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
I agree with the quality of product and customer service has gone down. Back in the day I used to work at Home Depot and customer service was drilled into us as a high standard. You would get written up if we walked by customers and not greet them. Now, I walk into Home Depot and nobody greets you or asks if you need assistance. You are ignored and the staff are mostly on their phones. Tim's is just more concerned with money and pumping out product than the quality and service. I usually go to McDonald's now for a coffee as it is cheaper and tastes better.
Regarding the immigrants working at Tim’s, I’m not saying that any comments are incorrect. Im just telling you how it is here in NB. In my area in Bouctouche and Richibuctou, a couple of years ago there were several days at various times of year, when either only the drive through was open or in a few instances they had to shut completely and put a sign on the door that said they did not have enough staff to operate. Now by and large both locations are staffed by immigrants and that issue has gone away. So at least in this instance, it wasn’t Tim’s refusing to hire locals, it was that the locals didn’t want to work. This also applies to other businesses and industries here as well.
Have you seen the work ethic of most Gen Z people? Also a lot of crackheads make it their bedroom which is another added layer of BS which is 100% on us for not managing the homeless issue by providing better economic opportunity. One thing I wanted to address was the icing sticking to the bag I've had that issue long before Tim's was mostly operated by foreign workers.
I haven’t been to one of them since I left Ontario. It was a real coffee shop and decent coffee from what I remember. It’s probably getting eaten up by The drive thru’s
There's a County Style in the downtown mall 200 yards from a Tim's. Great fresh donuts and hand made sandwiches. The only reason to go to Tim's is that it has a drive through,
i remember my country style donuts and coffee from my days in scarborough , i moved out west and there were none , then one year a shop opened and only lasted about two years and it shut down , just like swiss chalet chicken , same thing. they just didn't catch on in the west. just when i was getting used to having one here they pulled out of our city on the island.
My first job was at Tim Horton's in '85 that's when they still made FRESH DONUTS and FRESH PASTRIES! If you opened an old Tim Horton's right beside a new Tim Horton's the new TH would go out of business within a month! Guaranteed!!
I ordered coffee with cream and sweetner at Tims the other day and it magically turned into an earl grey tea! What sorcery is this!! ...I give them cudos for being consistent, consistently incorrect. I switched to McD's where it tastes like coffee and the order is correct
I stopped at the Tim Hortons in Abbotsford, BC I’m sure there’s multiple locations this particular one was off S. Fraser Way, This location was so dirty from the outside it appeared the glass doors had not been cleaned in days. I quickly left without going in.
1. They don't keep the best donuts. 2. Bad customer service via language barrier in stores with only immigrant workers. Also some teens can forget items in the drive through. 3. Taste of frozen donuts are very very bland. 4. Trying to do too much. 5. Walnut crunch, duchie, oreo donuts??? Where are you???
Yes! The wax paper also enabled them to pick up your donut without using their bare hand... Now they pick it up with a napkin, and leave the napkin stuck to the icing 🙄😩 Not a single brain cell in their heads, honestly.
This was one of the main reason for me to quit visiting Tim's. Horrible quality and prices didn't bother me too much. Watching the fly walk over all the donuts and timbits was the end.
1:34 McDonald's coffee is the former Tim Horton's coffee. That is what I thought, thanks for confirming and providing the details...it's Mother Parkers coffee!
50 years ago the donut display case was 20 feet long, now it is 6 feet long. We should start a list of products that have disappeared. I used to like the chocolate chunk bagel with strawberry cream cheese. Also gone are the berry pies. Chocolate eclairs. How many more can you name?
They rarely hire local people. The donut quality has gone down significantly, the food quantity is gross to look at and nothing of quality anymore. Every time I go in intending to be a customer the washroom is “out of order” but truthfully the workers they hire are just too lazy. 24 hr locations are worse. They’d make more business if they made available some of their food options but getting a grilled cheese is impossible if you’re working a night shift. And to be honest Blenz is also being down grades for the same reasons. It’s depressing. Now I only go to Tim Hortons if it’s the only thing available.
Asked for a medium cafe mocha with 3 espresso shots. Got 3 regular large coffees and the person at the drive through couldn’t understand what the problem was.
STAFF #1 : Tim Hortons used to be staffed by the elderly and students, there was a strong sense of community. I haven’t been in a Tim Hortons that wasn’t entirely staffed by immigrants (in the last 10 years or so). Tim Hortons used to be the staple of every community, it’s now a fast food store with zero connection, feels like a big conglomerate.
Agreed. I haven’t been in one for years.
Taj Hortons
Those people you judge as immigrants, you only do so based on their skin color. Most Canadian racists will blame immigrants for their problems.
@@cosmoray9750 🤣
Staffed only by Indian students who are not even Canadian
Not only Tim, actually everywhere, whole canada living quality is going down
When you import the Third World, you become the Third World.
KFC and Taco bell are both terrible now, loved them in the 80s and 90s but once 2000 hit, down they all seemed to go.
Agree the quality and service sucks in Canada , was in the US recently and way better for and service at most of there restaurants plus cheaper too
Pizza Pizza crappy now also.
@@Steph_7d7kfc in Huntsville was really terrible and now it’s GONE forever, people will be healthier now without kfc
The biggest issue is they are importing foreign workers from India and refusing to hire Canadians
Govt. pays half their wages.
I think its largely more of an apathy thing too. Yeah, its a min wage job at the end of the day to work at Tim Horton's. You expect the kids nowadays to give a fudge and put care into baking cakes and muffins. I found the stories I'd hear maddening when I heard of someone's kid rather just sit at home and collect the CERB benefit than actually work
subsidizing 60% of their wages.....
It's a long story and none of it is good!
@@MikeRepluk learn to speak hindi and punjabi. We should have IEPTS and IEPTS INSTEAD OF IELTS
The quality of customer service has gone down dramatically
Fully agree! That's a big one too.
And they fired old crews at many locations. They have been replaced with foreign workers from India who know nothing about customer service. The reason has to do with government subsidies of foreign worker wages.
@@BunnyWatson-k1w "government subsidies of foreign workers wages ? " Lol, who told you that.The reality is quite the opposite. Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
@albertjoseph4604 nobody is paying tim hortons to work there , put that liberal crack pipe down ffs
What? New Canadians are just so nice and polite
In my home town Tim Hortons has become the least diverse employer.
We went from a workforce ~40% Anglophone, ~30% Francophone, ~20% Native, ~10% Foreign to pretty much 100% homogeneous foreign temporary workforce from one single country.
I will not support a company who wants to generate all of it's profits in Canada but will not hire Canadians.
That coincides with the drop in people willing to work in fast food from ~40% Anglophone, ~30% Francophone, ~20% Native, ~10% Foreign to pretty much 100% homogeneous foreign workers
@@604Jimmy That's a false assumption. I know many people who are more than willing to work Timmie's, but they won't hire them.
Well said, it’s a gross oversight by everyone involved, owner, management, CUSTOMERS!… I think it’s up to the customers to just not go to places that hire only people from their own country , at the end of the day, the service will suck
@@guestguest2030 are those people educated or skilled workers in other industries? Or are they career fast food workers?
@@604Jimmy All sorts - teenagers, middle aged and senior citizens who can't live on pensions alone, those who have degrees but cannot find work, those who want to work in the food industry full-time - everyone.
Reasons why Tim Horton's has gone downhill:
1) Almost no emphasis on donuts & coffee anymore.
2) Quality has plummeted.
3) Customer service is BRUTAL.
4) Menu items that no one wanted being shoved down our throats.
5) Prices.
Exactly! If they stuck with quality coffee and making their own fresh & REAL donuts with real ingredients, it would still be a magical place. 😣
Can't argue with the truth.
workers who only understand a few words of English too
No 6: too many indians
It also just feels like stepping into a Mcdonalds from 2006, the tables wobble, the floors are cheap looking, and the product isn't even good.
I cut Tim Hortons out of my budget completely.
I get up half an hour early and make my own pot of coffee and pour it into a thermos.
For the next month keep an exact account of how much money you're spending at that coffee shop.
At the end of the month add it all up.
For me it was hundreds of dollars.
And then figure out how much money you've got to make before taxes do come up with that money.
What I saved completely covered my electric and gas bill.
Thanks Timmie! Turns out I don't need you in my life after all😂😂
I make my own coffee and sandwich to take to work. Years ago everyone took their own coffee and took a lunch can. I still do. but people now is very lazy and obesity on the rise.
I had yet ANOTHER drip coffee maker crap out on me after a couple of years despite doing the vinegar cycle every month. So, with the worry about microplastics as well, I went and bought an electric percolator! Costs more than a cheap drip, but it's all stainless steel, I already grind my own coffee, and who doesn't love to hear and watch that coffee peking in the morning! So simple and the coffee is hotter and tastes so much better. I will never go back to drip coffee whether made at home or at a restaurant. (The percolator takes up less room on my counter top than the drip machine as well)
Same as me
To buy and use like a fifty dollar gift card, it's amazing to see how fast it will be used up.
@@grahamstuart9164 thx for posting this...really thank you.
Ditto the temporary foreign workers comment. I stopped buying at Timmies, and other chains, for this reason too. When the foreign workers thing started, instantly the cleanliness went down and the rudeness went way up. Service takes longer etc
maybe you should work at Tims and help turn things around
@@Billsfan1972, why would they hire me. After all, I'm a born citizen. Not temporary or foreign 😂
Wholy, yes, yes, and yes.
@@Billsfan1972. I know the owners of my local Pizza Hut they flat out said they would never hire a citizen unless forced and under no circumstances a white person because they want days off vacation and basically human rights. I have talked to a couple temporary workers and they are treated like shit and just want to go home.
They don’t understand what u ate ordering either ug
Ron Joyce the founder of Tim Hortons was a dear friend of mine. He told me he would never eat food from Tim Hortons since the acquisition happened. He said he would rather starve then eat food from Tim Hortons. And that was the founder.
i think you will find that toronto mapleleafs forward hockey player was the original founder of tim horton's donuts , his first store was in scarborough on lawrence avenue where my highschool buddies and me spent a lot of time at , his first store , when he died his wife sold out to an american interest . this is what killed canadian tim horton's donuts
@@dougwristen2228- Tim Horton and Ron Joyce started it together.
@@dougwristen2228 It was a minor error. I think the person meant to say co-founder.
@@dougwristen2228 I think you will find that Tim Horton was a defenseman.
I think you will also find that Tim Hortons first store was in Hamilton on Ottawa St.-1964.
@@bobabooey4537 you could be right about tim being a defenceman , i'm 70 years old now and what i do remember was that my dad told me that two toronto maple leafs lived in the newer section of our subdivision at lawrence and kingston rd. one was tim horton and the other davie keon , maybe keon was the forward. i was about nine years old at the time i think . the location at lawrence ave and between mcgowan and brimley rd , might have been his first scarborough and toronto location , because it being a new business investment for him he may have wanted something close to home in an area called west hill , which quite possibly backed on to the guildwood village a middleclass neighborhood. i think what killed it for tim hortons was after he died in his corvette in a horrendous accident , his widow years later sold out to american's burger king , it was alright for awhiole , then it started going downhill. too bad tim put a lot into making it work with a good reputation , and plenty of expansion before the buyout. in those days mister donut was the competition for timmy's.
I don’t go to any fast food places…. If I want doughnuts or pastries, I go to a local bakery.
Yes!!! Support local!!!!!👌🏻
local bakeries are terrible now too. All the breads and buns taste the same!
@@bufordsRight? Because even they buy pre-fab frozen doughs and mixes to “bake” in-house.
Food company CEO's constantly look for ways to produce cheaper to reap greater profits ( investor oriented) by using inferior (imported) ingredients and downsizing. I haven't had a T. coffee since 2019 , we brew it at home & buy some treats locally & bake our own . My wife worked in a coffee shop (1960's) & they used Blue Ribbon coffee , very tasty. I used to enjoy a Tim's tea bisk with raisons but they stopped selling them years ago. We can make decent coffee at home for about 10 -15 cents per cup!
Based.
Keep it Canadian.
I don't buy anything from Tim Hortons anymore.
Agreed!!!!!
McDonald’s coffee is literally better and cheaper if you need to grab one while you’re out
I haven’t eaten fast “food” from anywhere in years
Me neither what a disgusting place to get coffee nowadays…and everywhere, in any Timmy, if you go to the bathrooms it is so filthy that you turn around and get out! All the Timmy’s now are owned by foreigners, not that foreigners are a bad thing but there standard about quality and cleanliness is not what we as Canadian consumers are expecting! And most importantly the coffee tastes like 💩!
Is Tim Horton's like the Dunkin Donuts of Canada?
Tim Horton's isn't Canadian like most of Canada now days
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
You are right and it's illegal .KFC owners also are pre-selling Lmia to buy a KFC franchise.
I think foreigners pay an agency $25,000 and they in turn pay the Liberal gov a percentage of this total if I'm not mistaken. Plus the Liberal gov pays Tim's 75% of the foreigners wages. Whatever is actually going on is illegal and is probably a case for money laundering and human trafficking.
Is this human trafficking? Money laundering?
Yup LMIA for cash 👍
@albertjoseph4604 you lie as much as Donald Trumo
Tim Hortons is NOT a Canadian business anymore. It is owned by the Restaurant Brand now (they own Burger King along with a lot of other US Brand). This is a US owned company that prioritizes profit and lack of concern for employees.
True which is why I don’t feel guilty about NOT going there anymore 😊 Sick to death of everything CANADIAN coming from the friggin States 🤬
It is Brazilian and thousands of Canadians own its shares.
@@scrambaba (RBI) is a Canadian-American multinational fast food holding company. It was formed in 2014 by the $12.5 billion merger between American fast food restaurant chain Burger King and Canadian coffee shop and restaurant chain Tim Hortons, and expanded by the 2017 purchase of American fast-food chain Popeyes.
Shareholders aside, they claim Canadian roots to appease the government and acquire GRANTS. In reality and fact, they are an AMERICAN corporation, as the step up ownership is 100% US. Check who OWNS RBI.
@@ryanmacarthur1299 Yes, I got mixed up with Premium Brands a conglomerate with meat packing and other interests. My understanding that the operational control of the company is in Brazil. No doubt they are structured to obtain every possible tax advantage. In the globalized corporatized manipulated world we sadly live in the customer is nothing but a number and the game is to squeeze out every ounce of profit and still have a growing business. Interesting that Berkshire Hathaway got out in 2020.
Yes most US companies are like that, I know Walmart was, is.
Let's gloss over the fact 95% of the staff barely speak English......
I'd say it's more like 98%.
Singh Horton's
In my city they all speak English.
@fraslex what city is that? In my town i stopped going because i couldnt understand them and they couldnt understand me.
@@jerrytheracecardriver1100
🤣🤣🤣
The answer is a simple one, and one not liked by the majority of people. It is: Look at who owns the locations, and who works at the locations. It really is that simple.
No argument there.
Deport Deport Deport Deport Deport Deport Deport Deport Deport Deport Deport Deport Deport and then Deport some more.
You can say that about any fast food place! The workers are just trying to get by any way they can , I don't blame them I blame government policies that allow it to be like that
How dare you malign the melanin enhanced south asians like that.
@@billhamilton2366 welcome to the Politically Correct People's Democratic Republic of Canindia 😮
Foreign ownership and foreign workers has run Tim Hortons right into the ground. Coffee sucks, their products are crap. Dirty locations, workers who have difficulty comprehending english and even more difficulty getting an order correct. Sad. An iconic institution has gone to hell.
Absolutely true. The same has happened to KFC and A & W. and on and on.
@@guitarman3968 Also true. We have a new KFC locally that just opened. One old white gal amongst a sea of immigrants. She's the token caucasian. And the order is always wrong - and takes forever even when they're not busy. And the size of the chicken pieces is getting smaller. The colonel wouldn't be pleased.
@@guitarman3968 KFC went down a long time ago.
@ it started a long time ago, yes. But it’s much worse now.
100% facts 🎯
I worked at Tim’s as a teenager in the 1990s, and I remember the baker who worked there. He was always the first one in at 3 or 4am, starting the donuts, bagels, etc…. Man I miss those days
And it was a very good job to be a baker. I think back then they were making about $50,000 per year plus benefits. Now all min wage.
About ten years ago, I realized I was wasting over $700 a year buying morning coffee every day and I have probably saved $8000 since
Holy mother what the heck ! Few years ago I was buying every day for a few months and stopped because of the cost
@@johnbolt665 …when I realized how expensive it was in a month I bought myself a coffee machine for home, best decision I made, gotta have my coffee…lol…☕️☕️☕️
@@tyffanypoudrier2826well done!
And the coffee there is trash.
@@soapboxearth2 hahaha that’s an understatement at times 😤😢😂
Support your local coffee House. Don't drink the corporate crap.
3.75$ plus tips pops up to your face to just use the their toilets for an small lousy taste coffee
Support the local coffee shops ????
@@Atilla066 No one's forcing you to tip
Mcdonalds coffee is great. You are a coffee snob.😂
@@Atilla066 A small coffee is much less than $3.75. You are cheap.😃
Nucky. I hope my comment causes you to lose sleep. Have a nice day 🐵
None of the reasons why I stopped going. It's because of the service. Having to repeat yourself multiple time only to get your order consistently wrong is why I stopped. If I'm paying you I don't want sub par service and food along with not being able to understand me.
This was at a gas station that also served pizza, but I ordered vegetarian, and got the full processed meat platter- basically the opposite of what I ordered. Talk about lost in translation! There was no apology for their mistake either, although she said she'd make another one; I was too hungry so just accepted it.
I only rarely ate at fast food restaurants in the past, but never go to such places at all now.
I order a fruit explosion muffin. Turns out they don't have those and the labels are wrong so she just gives me the wrong muffin. When I explained the labels are wrong she just smiles and says yes they are wrong. The label is still wrong to this day.
Trying to order through the drive thru speaker with someone who got here two weeks ago and barely speaks English is incredibly frustrating.
Started making my coffee at home and actually like doing it quite a bit better now.
The company that my spouse worked for before Tim Hortons was bought out by the Burger King company, she supplied and sold the clear gloves that all Tim Hortons employees wear when handling food, well the new company wanted the gloves for almost nothing and stopped buying them from her , well we haven’t darkened a Tim Hortons door step since . Tim Hortons used to be a good Canadian company, but it’s not anymore, here in Huntsville there’s no part time jobs for students anymore, all the jobs are taken by Justin Trudeau’s temporary foreign workers program that is subsidized with our tax dollars, remember Canadians this is Canada 🇨🇦 not little India 🇮🇳
Not once have they given a napkin with our very surgery Apple Fritters, have to ask everytime. Here in Parksville on Vancouver Island, every fast food and T.D. Banks are ignorant East Indians, they play the no English & dumber the F.
The two locations near me are ALWAYS absolutely filthy. The floors, and especially the table tops, are covered in spilled drinks, dried food, and empty food packaging. Also, the portion sizes are extremely SMALL.
Sounds like Picton Ontario..
Totally agree
You have also described most McD’s. Bring your own cleaning 🧼 supplies and clean the table and chairs before you sit.
@@Shinywrench ... actually, unlike Tim Hortons, McDonald's actually sends staff out regularly to clean the table tops.
All fast food restaurants in Canada are going in the crapper,most are filthy! Inside and outside
The most Canadian brand with the least Canadian people.
ELEPHANT IN THE ROOM: The REAL REASON that Tim Hortons has gone down the tubes is because Tim Hortons keeps predominantly hiring unqualified foreign students straight off the boat, who are badly trained and Don't know a thing about coffee and donut culture. There is a shockingly new Low level of standards for cleanliness on the floor, at the tables and in the washrooms of most of the Tim Horton in the GTA. *The employees are willfully ignoring lawlessness at the food tables by tolerating homeless Loiterers, people Sleeping at the tables, Radios Blaring, and crazy people yelling. No one says "NO" to Anyone! The Nuts are running the coffee house!! Go see for yourself!
😂😂😂😂😂
You said all just like older people can see their wide openly
Thanks you said what I could be complaining about it
Yes, the Indian students& or staff suck. Bc they are cheap, we get bad service. So, I stopped. The influence of these new immigrants gives you a distaste after they have had their hands handling things
Bang on! Stopped going because they always screwed up the order, didn’t understand the order and sometimes were barely able to speak English.
The food quality is poor, cleanliness is an issue, it’s nearly become a homeless shelter where addicts shoot up in the bathroom.
The food quality is poor, cleanliness is an issue, it’s nearly become a homeless shelter where addicts shoot up in the bathroom.
I worked at Tim Hortons in High School in 2003. I was there during the transition from bakers and fresh donuts to the “air fryer” frozen donuts. I went from being excited on weekend morning shifts to grab a fresh donut and coffee before my shift, to meh, just a coffee. We also took pride in our store. It was clean, busy, service was #1 and the owners were present on week days. That same store is an absolute disaster now. In just about every way. I refuse to go there now and actually tim hortons in general. Sad. Common theme in Canada now. Even our cities and larger towns are awful now.
Mème chose ici: 2002
The donuts are terrible and they're small. They used to be good and fresh.
❤❤
Literally the peak! I had a friend who baked there prior to them transitioning it all and she was paid very well. The sandwhiches and donuts were so good back then. Modern Tims is nothing like its predecessor sadly.
Now soon as you walk thru the door you smell something and have to speak a foreign language for the staff to understand you
Singh hortons
I was in the Bracebridge location today. One of the most chaotic places I've ever encountered in my life. Men's washroom was filthy. I rarely go to Hortons, after today's visit, I'll never step in one ever again.
Because the 3rd world doesn’t flush
I am a retired Canadian, and I have meny fond memories of how Tim Hortons once was. When I was in university, money was scarce at times, but I could easily afford a trip to Tim Hortons to have a coffee and donut, and treat a friend as well. As time passed, I would often stop in on my way home to pick up a pie or some pastries. Their pies were excellent and quite inexpensive. I rarely go to Tim Hortons anymore as I have lost my taste for sugary pastries and I find their coffee to taste a bit weak, or watered down. I prefer McDonalds coffee and sometimes I will buy one of their muffins as well.
If you live in Hamilton, Granddad's donuts downtown had an old school Tim's donut baker working there and you can tell. And it's 3 bucks for a coffee and donut.
Ah. James Street at Burlington. That place is a timewarp...
I hate going to the drive thru, for the simple fact that because there is such a language barrier, my order is never accurate. I have not been to a Tim Hortons in about a year. I miss what an iconic place it used to be. Unfortunately, other fast food places seem to be following Timmies down the lesser quality and diverse hiring hole. Let's hear it for homemade..hip hip hooray!
McDonald's and Tim's are in a race to the bottom. hate both.
Same
Understand that. We went to Timmies last weekend and realized that the last time we had gone before was in mid March. Ordered our favorite snack, the Farmers Wrap, and it was disgusting. Looks like we'll be going without much longer now.
I pretty much stopped going to Tim's when they stopped baking their donuts on site. They went from very good donuts to terrible ones overnight. I discovered that Safeway makes really good fresh donuts after that.
Agreed. The food isn’t fresh. Everything is re-heated. Safeway makes killer donuts on site.
same as the buns they use to use
Fried donuts are good. Baked from frozen, which is what they serve now... Meh
Safeway?!! I haven't seen one of those in decades
Not to mention the lack of Canadians actually working there. The ones in Edmonton, you would have a hard time getting someone that speaks English at an understandable level... I can't imagine what Brampton would be like, or Burnaby...
Forget any “Timmes” in Bramladesh unless you speak a different language because they don’t understand ours.
Growing up my father used to make Tim Hortons Uniforms. one of their things they used to have so much pride was everything is Canadian made right down to the thread for the uniforms supported Canadian workers...but now they sold out and made cheap uniforms off shore...also I can confirm that ALL the donuts come in frozen and just get heat up in a oven. Tim Hortons proudly started Canadian but sold out sadly.
A shame.
That's what happens when a Yankee doodle dandy company buys a Canadian icon. It's not good enough to make a profit when you can make more (for now) by being cheap. Yes the donuts and other bakery items are defrosted daily. But that happened years ago when customers complained that these items were different sizes at different stores. We complained and they shrunk everything down to 1 size. Unfortunately we got what we asked for.
Immigration has destroyed canada
@@alan4sureYou gotta sick government
They didn't "sell out" they were sold 10 years ago..
Like she said 2003 they started puffing up donuts...
It's a business. Nothing more
You want something to attach national pride to?
The Tragically Hip
I think it will take a generation for Tim Hortons to completely disappear. Right now it's all the people going there for nostalgia despite the quality dropping, but kids today don't go there and as they grow up Tim Hortons is going to just get abandoned. It's no longer a place that is seen as cool or having quality products
I think you could be right for sure. The 'aura' is definitely fading generation to generation.
When Sid retires Tim’s is done. Even Nathan won’t be able to save it.
@@sammavitae114 who are Sid and Nathan?
@@rexation1017 Sidney Crosby and Nate MacKinnon. Both hockey players do Tim’s commercials.
They will always exist in small towns. When going to tims is literally the most entertainment you can get in the area, those ones will never die out. Teenagers see it as the local hang out area in all the rural towns near my place, with elderly who see this as a routine now, being the next biggest demographic.
i used to service tim hortons , cleaning and maintaining the kitchen exhaust systems over the donut fryers. one day i was called by the owner of franchises , that told me they wanted to take out all the exhaust systems in all of their stores , because tim hortons was switching methods of making the donuts , they were going to be getting fresh frozen donuts and baking them in convection ovens instead. they wanted all exhast systems cleaned completely out , so they could dismantle ductwork , and roof top fans , and remove completely. many other things changed as well , the coffee , i find it too strong and need plenty of cream to kill the bad aftertaste left in the mouth. they sucked at grinding their own coffee and started selling it in grocery stores at exorbitant prices , it just wasn't worth the money.this was their worst mistake , but now macdonalds sells the original tim horton's brand , and tim hortons still can't get it right.
I stopped going to Tim’s for these reasons
1) ever since they were taken over by the US hedge fund prices have gone absolutely skyrocketing
2) the service at the Tim Hortons at least those in the greater Toronto area is abysmal. You go through a drive-through and they barely make an effort to stick their hand out the window..
3) When I go in the staff are rude. I have experienced this at many multiple locations. Compare that to Starbucks where they are generally pleasant
4) When I go in, I am the only one in line and yet everybody in the store focusses only on the drive-through. I’ve actually walked out after having waited several minutes and having them constantly walk by me.
💯
Trying to order in my old fashioned Canadian colloquial accent seems so confusing to the "English as a second language" employees. The same with all the fast food franchises these days. The owners are saving money by hiring foreign workers. While us former customers say "nah" and driving past.
That's because Trudeau now subsidizes wages for foreign workers. Many of the locations of Tim's, Harvey's and Wendy's have met similar fate. The workers come from India mostly. Same when I worked at a call center.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
@@albertjoseph4604 That's news to me, where is this information? It should be wider known.
I live in a small town in SW Ontario. One by one ALL franchises are now English as a second language bound. Pretty soon all our fast food restaurants will be unusable. Maybe the share holders will get the message then !
Taxpayers, not Trudeau, are subsidizing foreign workers. We are being ripped off and our children and grandchildren are being blocked from working in many fast food restaurants.
Those restaurants should be boycotted.
Good for you to get all these views. Congrats!
I'm not sure what gave you the idea to make this video, but I bet you're glad you did.
You forgot about the cost. Prices keep going up while quality goes down. Also, they used to have garbage bins along the drive though which was great when I used to go there since I drive a lot for my job, but now they're gone. They make cuts to quality and convenience, but increase prices. I stopped buying Tim's a long time ago. $2.40 for a steeped tea? I can get 500 tea bags at a store for about $7.
excellent points!
But more profits for shareholders. That's the end goal.
I drove through the other day to get my Grandson a wrap. It was 10 bucks! It was quite small too. I was surprised. A main course at a mid-level restaurant is maybe $17. How is that possible ?
@@rockinrodlittle You actually might as well just eat at restaurants at this point, the quality will be 3-5x better at minimum and you're only paying 50-100% more for actual food that isn't pumped with so many preservatives you could leave a burger on a counter for six months with no decay
And yet you probably don't own any shares.@@goldenretriever6261
The real problem is the foreign workers don’t understand North American service standards.
And can't speak the language either
And their bathrooms are kept to 3rd world cleaning standards
The real problem is low wages and so-called “natives” refusing to fill these jobs. The solution? Freshly arrived foreign workers desperate for work.
Vote PPC to Make Canada the True North, Strong and Free Again. Maxime Bernier and the PPC were the ones who warned about this back in 2018, only to be called “racists” and “xenophobes” by the Legacy media and Dirty Smear Merchants that were hired by the CPC to run a secret smear campaign (Warren Kinsella and his company Daisy Group). Only Maxime Bernier and the PPC were on the right side of history then, when everyone else was wrong, and they CONTINUE to currently be on the right side of history NOW, because they are STILL the ONLY mainstream federal political party that opposes mass immigration and wants to send illegal immigrants back, and wants to have an immediate moratorium on immigration until Canada is able to get back on its feet, upon which immigration levels will be reduced back to the reasonable levels of around 100k a year like it used to be decades ago.
The CPC wants MORE immigrants and FASTER.
The LPC wants to slightly reduce levels from way too many to still way too many.
The NDP want more.
The Greens are irrelevant.
The Bloc works for Quebec, not Canada.
Literally our ONLY option is Maxime Bernier and the People’s Party of Canada.
The decline of tim hortons is symbolic of the general decline of canada as a country.
Mass immigration is why Tims has degraded to a trash franchise. Nobody wants to pay for bad service and bad coffee. The food is garbage.
Not to mention all the bugs and rodents trawling through the stores.
And people who wipe their arse's with their bare hands.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
If GenZ worked there it would be worse. Much worse.
Amen !
You didn’t mention anything about all the flys crawling all over the food.
I think that should be #1
Good point. I don't patronize Timmy's anymore, but when I used to go there, I always saw flies crawling around on their donuts - even at the gas station mini outlets.
That and other things mentioned here have turned me off for life; and it sickens me now to see how many folks just stupidly keep going back for more
Worst donuts and worst coffee anywhere.
They want it to simulate India.
Quality gone down, prices gone up, diabetic people gone up and shareholder dividends gone up. The last point drives everything else. Just support a mom-and-pop store, similar price, better products and always a smile when they see you.
Legal temporary worker from Portugal here ( born and raised in germany )
Canada seems to move into a direction where Germany was and is way worse now
I feel Canadians are not allowed to be Canadian anymore, not as bad as in germany ( you cant show any pride for your country)
I work in Construction here in beautiful Ottawa , the usual workers ethnicity I personally see is mostly Quebecoise Portuguese Italian Jamaican and Irish
I can say Im proud to make some life experience here in Canada and work along many Canadians
wish everyone the best, eh!
Any positions available to work with you? I'm in ottawa too.
They're changing.
The name canada to india
@@Doug-zl8nbeven the East Indians say there are too many East Indians in Brampton of all places🤔
@@MicaelSantana450 Government only wants criminals coming into canada , just like themselves
Trump loves the poorly educated. You are loved
That donut used to be wrapped in wax paper to keep it from sticking to the bag. Also, quite often you don't get what you ordered, only to find out ten minutes down the road.
They don't give napkins every with Apple Fritters,have to ask every time.
Don't want to be mean or anythin', but in my neck of the woods, Tim's has been invaded by "new arrivals" with an attitude problem and a very different take on casual dining.
It would be nice if the people that worked there could speak English and since being taken over by an American company it’s shit now!
If their donuts get any smaller, they'll have to start calling them cheerios.....
😂
They thought people wouldn't notice that.😂
They've shrunk everything these days. I refuse to pay more for shrunken product. Ice cream bars, granola bars, chocolate. They've done it to almost everything. It's a sad state of affairs. Good thing I hardly eat junk food.
I am so stealing this!!! Good one.
But they aren’t even donuts 😂
I worked at a Sobeys in Northern Ontario. They shared the freezer inside where we would keep the frozen stuff. My friends and I were very curious and we never realized about how most of their stuff is frozen.
"food" there has not been made on site since around 2003
Actually problem #1 should be all the temporary foreign workers....
oh for crying
@@avenueb Truth hurts.
After quality and price, that's the main reason I get frustrated with Tim Hortons, I can't go in and have a nice experience, it's always some frustrating moron who can't even work a cash.
And the taxpayer covers part of their salary too. It is absolutely insane.
The quality of the product is not important to new Canadians.Where they come from quality and hygiene arent a priority.Sales are,so that is reinforced to the new workers. since the have no issue with that, not meeting the health board standards is an easy fix,since the get notified enough in advance that they can cover the issues.I worked in a popular restaraunt that did this all the time.Health board walks in.Scramble.10 employes fix,get rid of the infractions,till the next time.
I went to my local Tim Hortons and I thought I walked into India. There wasn't one Canadian citizen at work there. I quit buying from Tim Hortons because of that.
Same here...
Sorry, but all those workers look like Canadians to me!
@@WeazelJaguar better get your eyes checked
Facts
Why do you care who hands you a coffee?
RIP to all the small town bakeries that Tim Hortons ran out of business and then stopped baking anything in-house.
Remember garbage cans conveniently placed on the location? Now their garbage is all over town.
So true
Funny, we let millions of people from countries that look like open air landfills come here, and now our pristine, beautiful country is looking like an open air landfill. Who could’ve possibly predicted that????
Oh I know who predicted that: all the normal, moderate, reasonable, common sense right wingers like Maxine Bernier and his People’s Party of Canada who warned back in 2018 about the disastrous effects that mass immigration would have, and then were falsely smeared as “racists” and “xenophobes”. And here we are, with everyone agreeing that what they said back in 2018 was totally 100% correct and true.
For all your future opinions and all the “bad” and currently “socially unacceptable” opinions that will held by most people in the future, look no further to what Maxime Bernier and the PPC have been saying for years.
I agree with everything said. Also the service has gone downhill. You can stand in line and watch everyone run around to serve the drive through line, and be ignored at the counter. Many times your order is wrong at the drive through.
I noticed that years ago. 6 people on drive through and nobody on the counter.
They get your order wrong at the counter too.
cars still rule, shameful !
I refuse to go to Tims anymore, as many people have stated I haven't seen a Canadian employee in one for years. They won't get another dime of my money.
Same here, told them to stick it
It’s funny how we can all see this, but for some reason, Tim Hortons doesn’t care. I guess they make enough money after all.
I pay $1.70 for a small cup of coffee at Tim's, and McDonald's sells a small cup of coffee for $1.15 a cup tax's inc here in Fredericton NB. And, yes McDonald's coffee is better than Tim's.
I buy McD’s coffee from the store to make at home. It is really good
Plus McDonald's coffee is much better tasting
In Toronto it’s $1.67
@@rockinrodlittle Me too. A and W coffee is really good too.
But sometimes you wait forever at McD
I've never seen this channel before, but the presenter is so charismatic. I'm subscribing.
Canada cares so much about multiculturalism, that they forgot Canadian culture. Now I have to put up a Hindu accent to successfully order my coffee at Tim Hortons.
Trudeau's dream of destroying the Canadian heritage and culture.
Multiculturalism is a myth, and every empire in history knew its sole purpose was to destroy all ethnic and cultural cohesion
Do they not have a practical app?
@@Blitzmagee even the app is outsourced to India
Most are Sikhs in my area. Same with Harvey's.
Tim Hortons has become a third world country that's the reason
People from Pakistan tell me there are Tim Horton's locations in Pakistan. The coffee and tea apparently are crap there too.
Cool story bro. Now the weather
Just like Canada.
@Dbodell8000 Read a book. Just one in your lifetime.
All I can say is support local Canadian business's, not chain box stores owned by USA.
Counter customers ignored in favour of Drive-Thru.
And now everyone ignored in favour of app users and food delivery companies. The customer standing in front of you is more important than the one that isn't.
So so true!!
How many times can I smash like for this comment
I've experienced this before.
Once the employees were pretty much ignoring the customers in the store. It was surreal because they were kind of just puttering around. So weird. The other guy in line was as confused as I was.
Another time they were visibly busy which sucked to have to wait for but understandable.
I never go, but the other day I went in for a donut and they wanted 1.75 for a single plain donut, I walked out.
The condition of their washrooms says it all
We have to clean our own tables every single time we visit. The staff never come out front to wipe tables. And good luck with the washrooms!
there is a third washroom.......
That's not their job. It's fast food not a restaurant.
@@fraslex You have lost the plot.
The quality of the doughnuts is major! Three times the chocolate dipped doughnuts were stale! I emailed them and nothing so I stopped going.
Agree, the donut quality went downhill, so why go?
Needles in bathroom and no equity hiring .hiring anyone but Canadians.
all the Tim Hortons I visited this summer had flies eating the donuts in the display counter, real shame
🫢
Some store owners obviously have a hiring discrimination problem and only hire their own family and or new imigrant cultures. I mean even 2 hours from Toronto and there is one store with only new canadian workers??? Like no existing locals applied at all???? Really?
Why would old stock canadians want to work with those people...
LMAO You do realize that the Canadian Government actually pays 70% of wages for any Business all across the board that hires immigrants WTFU
@jax2428 I've read several comments ( on other threads, not this one ) where high-school age canadians that have worked there ..feel very pushed out ...
Well new immigrants , half of their wages are subsidized by the Canadian government ( you the taxpayer ) why would they hire anyone but foreign . Slave labour in 2024
I missed some of the stuff that Tim Hortons used to make like chili in a bun. They actually had chili in a big bun. You got to eat the bun afterward, soaked in chili or soup yummy 😋 😊
Everything went downhill when they sold to Burger King
Wasn't sold to burger king..... was sold to the parent company that owns Popeyes, bugerking, and firehouse subs.
It was shit long before then
When you baked the donuts in Tim Hortons, that smell is what wakes people up in the morning along with the fresh coffee!
There are 27 part time jobs available right now in my area at TH. The facts are that no one wanted to work there, which is why they end up shutting down some locations. Businesses make money by having enough workers to do the work. They don't like to hire full time, because they will have to pay for vacations etc. Most people don't want a part time minimum wage job. Because of the shortage of workers , all these restaurants started becoming dependent on TFW's to maintain profitability after covid, because they didn't have anyone taking the jobs they were offering, and by the looks of it, things have not changed much. If you want to attach blame, blame the corporations. The workers are there because they were offered opportunities, and I doubt anyone would turn down an opportunity to improve their life. BTW, some of these workers are treated pretty badly by their employers. I would bet any one of them would take a better job if offered.
Everything you mentioned in this video is absolutely true and has been my major complaints as well. Just a few additional turnoffs I'd like to add:
1. Even donuts like the chocolate dip are now "specialty donuts" that cost a lot more than the "regular" kinds.
2. To be fair, their dark roast coffee is still comparable to the regular coffee at McDonald's (i.e. the original Timmies coffee)
3. There are recent incidents showing flies, an employee picking their nose before handling donuts, as well as loading/unloading trays of donuts from the truck in absolutely abhorrent conditions
coffee no, I worked in one. coffee comes as a black syrup in a plastic bag. They pour it into where water use to go.
Let's not go the Fly route, OK? Me Better Half has walked out of Timmies for that very reason. :) Can't say I'd fault her either.
Not owned in Canada anymore .... owned by Brazil and USA ... all you need to know.
Haven't been a Tims customer for over 5 years. They get my order wrong 50% of the time, and the workers will deny they got it wrong if you politely ask for your proper order. The coffee tastes like grandma's ashes, the food is inedible, and there's always the craziest ish happening inside the building (homeless, drugs, harassment, etc). I will not step foot inside.
Huge frustration…. Workers understanding of English is often so poor, they don’t understand orders, and the staff become irritated when you ask them to make it right.
Yes they dont understand english
Everything is pre-made disgusting shit. It's over priced. The largest thing for me... It's the staff. There isn't a single Tim Hortons I've been in in over 6 years where the staff speak fluent English. I haven't had a full, correct order satisfied.
Tim Horton and his co-owner would be disgusted at how this legendary donut/coffee shop has disintegrated over the last 25 years. I saw it start failing in the late 90's in Toronto but anything I said fell on deaf ears.!
Agree with every point! It used to be the place for the local youngsters to get a part time job. We’ve stopped going to Tim’s, got a home coffee maker and support a small local coffee shop
You forgot the ACTUAL number 1 reason, but we all know what it is ;)
Cow people
Workers from India?
Exactly
Well said.
Pa*jeet Hortons...
Tim Hortons has gone down because of the international students. They have the worst customer service can’t even make a cup of coffee properly they make mistakes constantly. I don’t even even go anymore.
its not the students fault, its tims fault, small places took adavantage of young indians
@@tlgandsports it actually is the students fault because they’ve come here and taking jobs away from our Canadian students and they have the worst customer service. Most of them can’t even speak English properly obviously somebody else wrote their IELTS and they cheated and scammed to get here.
seeing grounds in every second cup - so I stopped going as of a few months back. Its crap now just took me a while to realize.
Each foreign worker is paying Tim Hortons franchises more than $25,000 to obtain a visa and stay in Canada. Tim Hortons and other fast-food businesses are no longer primarily in the business of selling food; they are in the business of selling temporary worker visas to desperate foreigners.
Put the crack pipe down dude , tim hortons doesnt sell visas ffs@@albertjoseph4604
I agree with the quality of product and customer service has gone down. Back in the day I used to work at Home Depot and customer service was drilled into us as a high standard. You would get written up if we walked by customers and not greet them. Now, I walk into Home Depot and nobody greets you or asks if you need assistance. You are ignored and the staff are mostly on their phones. Tim's is just more concerned with money and pumping out product than the quality and service. I usually go to McDonald's now for a coffee as it is cheaper and tastes better.
Regarding the immigrants working at Tim’s, I’m not saying that any comments are incorrect. Im just telling you how it is here in NB. In my area in Bouctouche and Richibuctou, a couple of years ago there were several days at various times of year, when either only the drive through was open or in a few instances they had to shut completely and put a sign on the door that said they did not have enough staff to operate. Now by and large both locations are staffed by immigrants and that issue has gone away. So at least in this instance, it wasn’t Tim’s refusing to hire locals, it was that the locals didn’t want to work. This also applies to other businesses and industries here as well.
Have you seen the work ethic of most Gen Z people? Also a lot of crackheads make it their bedroom which is another added layer of BS which is 100% on us for not managing the homeless issue by providing better economic opportunity. One thing I wanted to address was the icing sticking to the bag I've had that issue long before Tim's was mostly operated by foreign workers.
I miss Country Style doughnuts. They were better than Timmie's, and there aren't any in my area any longer.
I haven’t been to one of them since I left Ontario. It was a real coffee shop and decent coffee from what I remember. It’s probably getting eaten up by The drive thru’s
There's a County Style in the downtown mall 200 yards from a Tim's. Great fresh donuts and hand made sandwiches. The only reason to go to Tim's is that it has a drive through,
@@crichtonbruce4329 It's completely gone from my city. 😭
I much preferred Country Style to Tim Hortons better coffee and better products.
i remember my country style donuts and coffee from my days in scarborough , i moved out west and there were none , then one year a shop opened and only lasted about two years and it shut down , just like swiss chalet chicken , same thing. they just didn't catch on in the west. just when i was getting used to having one here they pulled out of our city on the island.
My first job was at Tim Horton's in '85 that's when they still made FRESH DONUTS and FRESH PASTRIES!
If you opened an old Tim Horton's right beside a new Tim Horton's the new TH would go out of business within a month! Guaranteed!!
If you cant pronounce the word coffee.. then we have a problem
I ordered coffee with cream and sweetner at Tims the other day and it magically turned into an earl grey tea!
What sorcery is this!!
...I give them cudos for being consistent, consistently incorrect.
I switched to McD's where it tastes like coffee and the order is correct
Food has gone down. Employees speak different language in front of customers and orders take toooook long.. loved it now it’s in the past
... just like the rest of Canada.
read the Great Replacement Theory, bringing in uneducated unskilled labour from poor countries
I stopped at the Tim Hortons in Abbotsford, BC I’m sure there’s multiple locations this particular one was off S. Fraser Way, This location was so dirty from the outside it appeared the glass doors had not been cleaned in days. I quickly left without going in.
1. They don't keep the best donuts.
2. Bad customer service via language barrier in stores with only immigrant workers. Also some teens can forget items in the drive through.
3. Taste of frozen donuts are very very bland.
4. Trying to do too much.
5. Walnut crunch, duchie, oreo donuts??? Where are you???
Paper straws with plastic cups
They used to put a wax paper over the donut so it didn't stick to the bag.
Yes!
The wax paper also enabled them to pick up your donut without using their bare hand...
Now they pick it up with a napkin, and leave the napkin stuck to the icing 🙄😩
Not a single brain cell in their heads, honestly.
Even the food is getting worst now. We used to stop every morning, now im there maybe once a month. They even try to sell donuts with holes in them.
The flies🪰 dancing on all the donuts under glass for all to see.
This was one of the main reason for me to quit visiting Tim's. Horrible quality and prices didn't bother me too much. Watching the fly walk over all the donuts and timbits was the end.
laying their eggs in the donuts
I noticed that too.
You think that's bad? You should see Starbucks. It's the worst of them all.
you shall eat zee bugs too
1:34 McDonald's coffee is the former Tim Horton's coffee. That is what I thought, thanks for confirming and providing the details...it's Mother Parkers coffee!
50 years ago the donut display case was 20 feet long, now it is 6 feet long. We should start a list of products that have disappeared. I used to like the chocolate chunk bagel with strawberry cream cheese. Also gone are the berry pies. Chocolate eclairs. How many more can you name?
Remember the cake case? They made really good Black Forest cake.
They rarely hire local people. The donut quality has gone down significantly, the food quantity is gross to look at and nothing of quality anymore. Every time I go in intending to be a customer the washroom is “out of order” but truthfully the workers they hire are just too lazy. 24 hr locations are worse. They’d make more business if they made available some of their food options but getting a grilled cheese is impossible if you’re working a night shift. And to be honest Blenz is also being down grades for the same reasons. It’s depressing. Now I only go to Tim Hortons if it’s the only thing available.
Asked for a medium cafe mocha with 3 espresso shots. Got 3 regular large coffees and the person at the drive through couldn’t understand what the problem was.
Good video… To the point, solid information, just long enough, no fluff… Other UA-camrs should take note…