Accelerate Startup Sales & CX with Usman Ijaz & Talha Fakhar

In this episode, we dive deep into the critical aspects of Sales and Customer Experience (CX) for startups. Join us as we explore the key factors that can make or break a startup and how to navigate the evolving landscape of customer success and sales in the age of AI.
Topics Covered:
● Startup Failures: Understanding the common pitfalls that lead to startup failure and how to avoid them.
● AI and Customer Success: Debunking the myth that AI will replace the need for human involvement in sales and customer excellence. Learn how automation can enhance, not replace, the human touch.
● Customer Satisfaction: Why customer satisfaction is crucial in the service industry and strategies to engage, retain, and keep your customers happy.
● The Power of Consultation: Why many founders underestimate the importance of consultation, learning, and development, and how it impacts team dynamics.
● Tackling Conflict of Interest: Strategies for handling conflicts of interest in customer experience, especially when it comes to pricing and demands.
● Hierarchy in MNCs vs. Startups: A comparison of the differences in sales and CX hierarchies between MNCs and startups, and what the ideal structure looks like.
● Challenges in Business Development: Discussing the challenges faced by business development professionals, including the expectations of high salaries with little initial sales performance.
● Importance of CRM: Exploring how a robust CRM system can significantly impact both sales and customer experience.
Whether you're a startup founder, sales professional, or just curious about the dynamics of customer experience, this episode offers valuable insights and practical advice to help your business thrive.
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