This is so strange I was looking up videos to explain some of my Business Administration concepts for an essay and then this video auto-played. I was like.. Is that Wolter? What's going on?! I use your channel for travel advice! Great that you have this old content still up as this is a great video explanation of the GAP model. If only you had a video explaining SD Logic haha
Hey, i think you mentioned only four gaps, whereas from other sources what i have seen is that this framework has five service quality gaps. Can you explain please?
This is so strange I was looking up videos to explain some of my Business Administration concepts for an essay and then this video auto-played. I was like.. Is that Wolter? What's going on?! I use your channel for travel advice! Great that you have this old content still up as this is a great video explanation of the GAP model. If only you had a video explaining SD Logic haha
thanks Wolter, your stuff always helps me the day before a marketing exam. legend!
This one really helped me with my service quality assignment
fantastic! glad I could help! good luck
brilliant thanks so much I was having such a hard time with this topic and this video helped alot....
i'll try to add some to the newer business videos
thank you so much for helping. writing down notes as you were speaking! :)
awesome
I still kind of confused with delivery gap and communciation gap
Hey, i think you mentioned only four gaps, whereas from other sources what i have seen is that this framework has five service quality gaps. Can you explain please?
Ibrahim Anwar it depends on which model you use. I only do the 4 gaps.