"If No One Listens, No One Speaks" with Wieke Scholten

"If No One Listens, No One Speaks" with Wieke Scholten is the second episode in Season 5 of the Bank Notes podcast:
Banking Culture Reform: Building Cultures of Curiosity and Learning
How can organizations avoid reinforcing mistakes or bad behavior? Why is it crucial for upper management to understand the daily realities and social norms at a localized, team-by-team level? And how might removing the pressure surrounding results actually lead to better outcomes, including meaningful systemic improvements? In this episode, behavioral risk expert Wieke Scholten walks us through the ins-and-outs of turning negative events into positive opportunities for learning.
For more information, visit nyfed.org/governance-and-culture.
For past seasons of the Bank Notes podcast, visit nyfed.org/podcast.
This episode is also available to stream wherever listeners get their podcasts.