HeadRush Pedalboard Problem (a quick guide)

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  • Опубліковано 3 січ 2025

КОМЕНТАРІ • 93

  • @fatherof3kidz
    @fatherof3kidz 4 роки тому +7

    Had mine for two years now, used it at many gigs. No issues at all and no regrets for buying. I had contacted their tech support for guidance on playing through both a sound system and also amplifiers. They were prompt and helpful. I highly recommend this pedalboard.

    • @Gregorypeckory
      @Gregorypeckory 3 роки тому +2

      It seems you're trying to contradict the video, but all you have is an anecdote about your personal experience. It doesn't even cast an iota of doubt on the described problem. A lot of products which have problems stemming from the company trying to save money by compromising quality, don't fail in every case from day one, obviously. The problem might be very real and serious, and yet not every user will experience it, obviously.
      The fact that you didn't experience the problem is meaningless for someone considering the purchase and trying to determine if there is an unacceptable risk involved. Your anecdote proves only that for one user, so far, the problem hasn't appeared. Quite simply, that means nothing.

    • @fatherof3kidz
      @fatherof3kidz 3 роки тому +3

      @@Gregorypeckory I'm guessing you're a single man, you talk a lot but have nothing to say. I gave my personal experience, or as you say "anecdote", which may be a new word you learned today since you used it often. Troll someone else. I own this pedalboard and have every right to express my opinion.

    • @nickstergos
      @nickstergos 3 роки тому +2

      I had the exact opposite experience. They were unhelpful on their support forums. I would send them videos of the glitches and logs or whatever they'd ask for. They'd say they'd pass it along to the team and then they'd never answer again. They no longer approve my posts on the forum despite never even giving me a warning for breaking any rules, and they blocked me on all social media.

    • @Gregorypeckory
      @Gregorypeckory 3 роки тому +1

      @@fatherof3kidz Calm down; nobody is threatening to take away your "right to post".
      There's nothing special about the word "anecdote, but apparently you think it is. It's simply the correct term for your useless post.
      It's amazing how much people conflate pushback against anything they say with "interference with my first amendment right to express myself". Usually it's right wing Trumpkins, because they lack the ability to make a distinction between a disagreement with the idiocy of the "dear leader" or themselves and an "attack on free speech".
      You can say anything you want, but free speech doesn't come with the guarantee nobody will reply back except with praise. Sorry I popped your safety bubble.

    • @fatherof3kidz
      @fatherof3kidz 3 роки тому

      @@Gregorypeckoryyou don't have to apologize for being an idiot, which you've proven oh so well. Troll all you want, doesn't bother me.

  • @karlman72
    @karlman72 4 роки тому +6

    Is the infamous Rainbow of Death. Mine was the same about 6 months ago. The only real solution is to send it to USA and they give you a new one in return. Unfortunatelly, as you are outside USA, you should pay for the shipment and get an USA address to recieve the new one, and of course, made arrangements for the shipment from USA to your country. Otherway, the charge the distributor is offering is because they won't fix it, they will send the unit and ask for a new one to replace it.

  • @gritsguitar
    @gritsguitar 2 роки тому +1

    Thank you. I was considering a purchase of this pedalboard but now having second thoughts....may go for the Helix.

  • @steveasheim4568
    @steveasheim4568 4 роки тому +3

    I was looking to buy the gigboard but after seeing so many users having the usb connection problem, I will definitely stay away from any Headrush products.

  • @antoniobelloguitar6461
    @antoniobelloguitar6461 Рік тому +1

    I Bought Dec 2019 and last year I had a problem with USB connection, I can't upgrade the new firmware 🤦‍♂️
    I tried to talk with the tecnical support, e-mailed and.. NO ANSWER...
    #headrush

  • @odom2142
    @odom2142 4 роки тому +3

    This just started happening to mine. Thanks for the video.

    • @dextervipera
      @dextervipera  4 роки тому

      I hope You will have less problems than me ;(

  • @iceboxofficialph17
    @iceboxofficialph17 4 роки тому +1

    I just had mine like this. What will be the fix???

    • @dextervipera
      @dextervipera  4 роки тому +2

      Hi write and phone InMusic, they will proabbly fix it. I will recomend selling unit after service and buying other. My unit will be repaired inn a week, after a dozen of emails and phones. They do not read contact forms, so You will have to call tham after writing an e-mail.

    • @iceboxofficialph17
      @iceboxofficialph17 4 роки тому

      dextervipera i bought this in Long and Mcquade toronto canada dude. That is my plan to be fixed and sell it. No more headrush for me.

  • @MrReStories
    @MrReStories 4 роки тому +10

    This old debate. Yep, Headrush are USELESS at customer service when you compare them to Line 6. I have emailed Headrush over 30 times! and have never once had an answer! Also waited over an hour on the phone (And I'm not alone)The Headrush Pedalboard has two known issues which Headrush will fix immediately if you live in the States (or maybe the UK.) but will totally ingnore, if you live, say for example, in New Zealand, where I live. So, if you have either the Rainbow of death (ROD), which may well be, as someone noted below, a software problem, you can't reload the software so you can't solve the issue because the machine won't turn on. The other issue is the loss of USB communication. This has the same problem as the ROD. If you can't talk to the machine you can't fix the software. Even a factory reset doesn't help. However you can fix the machine yourself by swapping out the controller board (The one shown in the vid above). You can purchase them from Mike at Instrumental Parts, I think it's www.instrumentalparts.com just google it. They are 170$US. He's a super good dude to deal with, responds to emails almost immediately and is knowledgeable. I would have had to throw my unit away if it wasn't for that company (The part took only 9 days to get to me). Swapping the board is easy as long as you are careful. I've also got a Helix - Which has also failed since I've owned it so it's not just a Headrush problem. The difference is that when I emailed Line 6 they had a job number raised within 1 hour and had a service agent contact me. They then proceeded to organise the repair...The companies are chalk and cheese. But I've got to say, I still prefer the Headrush to the Helix. It's purely user preference and nothing to do with sonic quality, which is great on both the units. PS. I once mentioned the terrible communication problems with Headrush on one of the forums. I was called out by the moderator for spreading BS about the product He said he'd contact Headrush on my behalf himself and check out my "claims". Never heard from either of them again LOL :-) (been 3 months)

    • @kiko.yamashita
      @kiko.yamashita 4 роки тому

      Thanks so much for the info. This same problem happened to me. I have no experience repairing electronics of this nature. Any tips?

    • @MrReStories
      @MrReStories 4 роки тому +1

      @@kiko.yamashita If you are not confident to make the repair yourself. Buy the board and take it to the local computer repair shop. It's so easy they'll be able to do it in 15 minutes as it is just a simple board swap. Once it's done you'll have to download the latest software and update the board. This is also really easy. I had no trouble fixing mine, good luck. :-)

    • @kiko.yamashita
      @kiko.yamashita 4 роки тому

      @@MrReStories the description of this item says “Headrush Gigboard”. Is it still comparable?

    • @kiko.yamashita
      @kiko.yamashita 4 роки тому

      @@MrReStories or is this the one? instrumentalparts.com/pcb-carrier-assembly-headrush/

    • @MrReStories
      @MrReStories 4 роки тому

      @@kiko.yamashita Yes you are probably right, it's most likely this one, sorry about that instrumentalparts.com/pcb-carrier-assembly-headrush/ . I've just looked on my board and it has a different part number to either of those boards so they must have changed them. When I ordered mine there wasn't a version for the GIgboard so there was only one to choose from. Email Mike at Instrumental Parts and just check. Tell him you want the Pedalboard, not the Gigboard version. His email is sales@instrumentalparts.com . Mike is a really helpful guy.

  • @TheoreticalLimit
    @TheoreticalLimit 3 роки тому +1

    Hello, which screws are the ones to unscrew to open it ? I retired the 6 on the top, the 4 on the jacks side, but I don't know if I need to unscrew somme of the the bottom screws.

    • @dextervipera
      @dextervipera  3 роки тому +2

      As far as i remember there are few screws below the expression pedal, near sockets and switches.

    • @TheoreticalLimit
      @TheoreticalLimit 3 роки тому

      @@dextervipera Thank you,
      I opened it. Now, I have to identify the uart pins.

  • @dennismeyers2008
    @dennismeyers2008 2 роки тому

    Do you have a recommendation other than the Headrush Pedalboard?

  • @jimtalltheislandbrothers6639

    Bought mine second hand on eBay in 2020. So far it has survived gig after gig. I guess as with all things you may have got one from a bad batch. In any case these days if you get two years out of any electronics you are lucky

    • @dextervipera
      @dextervipera  Рік тому

      I have eleven rack for 8 years, helix for 3-4 years and a 30-year old korg triton for 2 years. this is a prototype, not a device.

  • @francoleonepereirasilva7018
    @francoleonepereirasilva7018 10 місяців тому

    Caramba! Estou com esse problema na minha. Onde compro a placa mãe? Como faço pra resolver?

  • @mikelemon1111
    @mikelemon1111 11 місяців тому

    I have the same problem, I am desperately looking for a solution.

    • @dextervipera
      @dextervipera  11 місяців тому +1

      There is no DIY solution, only replacement of motherboard will work, but i thing it is better to search for something outside of InMusic brands devices

    • @mikelemon1111
      @mikelemon1111 11 місяців тому

      So sad, I feel cheated

    • @dextervipera
      @dextervipera  11 місяців тому

      @@mikelemon1111, me too, buy InMusic has nothing to worry: thay said that only the steel chasis is durable and road ready. You can see my other video after the repair process

    • @mikelemon1111
      @mikelemon1111 11 місяців тому

      The motherboard is dead as you said… And yet, my use was quite careful.
      it’s expensive to replace,
      and the new motherboard's reliability in the long run cannot be guaranteed…
      it sucks so bad

  • @daleturner3507
    @daleturner3507 2 роки тому

    I’ve had mine 2 years it has a glitch of some sort. Makes it sound as though the guitar output Jack is bad. But it’s an issue with the gigboard. I also contacted Headrush and got no response. Anybody else have a solution?

  • @grzegorzgalant3258
    @grzegorzgalant3258 3 роки тому

    Is Gigboard as foulty as Pedalboard? I like Headrush features, but I also need device for many years.

    • @dextervipera
      @dextervipera  3 роки тому +2

      Hi, it's based on the same electronics, so I think that this problem exist also on gigboard. Please see HeadRush Pedalboard and GigBoard User group on Facebook, there are cases of gigboards' RODs

    • @grzegorzgalant3258
      @grzegorzgalant3258 3 роки тому

      @@dextervipera thanks for replying, I will do as you say, and probably will look for other device.

  • @petkopeet
    @petkopeet 3 роки тому +1

    Kurde właśnie chciałem kupić headrusha, dobrze że trafiłem na twój filmik. Jednak trzeba dozbierać na helixa ;)

    • @dextervipera
      @dextervipera  2 роки тому

      Niestety helixy poszły jeszcze bardziej w górę ostatnio.. no ale jednego mam i jeszcze działa, toteż filmiku o helixie jeszcze nie nakręciłem

    • @JackGuitar1207
      @JackGuitar1207 2 роки тому

      Ja kupiłem headrusha i jestem zajebiście zadowolony. Średnio mnie obchodzi co jest w środku wszystko działa narazie. Można headrusha używanego z grosze kupić w porównaniu do helixa a uważam że dużo łatwiej jest na nim wykręcić fajne brzmienie. Jedyny co mi brakuje to właśnie mogli by dać większą pamięć do loopera można by wrzucać dużo loopów i np używać live itd. Poza tym dodają coraz to nowe updaty its. Ogólnie bardzo fajny sprzęt... Koleś w sklepie w Anglii powiedział mi kiedyś że pierwsze egzemplarze miały bardzo dużo problemów. Mieli dużo zwrotów ale teraz prawie w ogóle...

    • @o5lgratis
      @o5lgratis 2 місяці тому

      Mój też właśnie padł, jak rozwiązałeś problem? Hasiok czy udało się naprawić? Jeśli tak to jakie koszta?

  • @BIG-NEPENTHA
    @BIG-NEPENTHA 4 роки тому +1

    from the first moment of listening I understood that inside there is something that does not convince the sounds are cold and they all look the same in short with cheap components, on the contrary I own eleven rack and I assure you that inside it is a work of art as building components and above all as fractal and kemper top audio. now watching your video it is all clear to me a lot of claims to sell but in fact this pedalboard is a flop

    • @dextervipera
      @dextervipera  4 роки тому

      I owe 11R too :). I also bought used unit and it serves me for 6 years - and it's still working. The sound of working HRPB and 11R is very good, but this film is not about the sound quality.

  • @zavias8707
    @zavias8707 3 роки тому

    Hey! Did you have any solutions for this issue? This problem happened to me today.

    • @dextervipera
      @dextervipera  3 роки тому

      Hi, there is one way to fix it - motherboard replacement. It can be done only by service. If You are from the USA the service should replace it even out of warranty, in Europe, You will have a problem unless You will phone InMusic support (they do not respond to contact form and mails unless You phone them), and I hope, that after a few months and a dozen of e-mails They will replace it for free. Remember, that this won't solve the issue, just make Your unit working a bit longer, up to the next ROD.

  • @soulhoudson8436
    @soulhoudson8436 Рік тому

    Z moim headrushem stalo sie dokladnie to samo (20.07.2023). Bardzo o niego dbalem. Wczoraj chce wlaczyc i sie nie da. Jezeli masz rozwiazanie problemu, serwis napisz prosze!

    • @rywitkowo
      @rywitkowo 16 днів тому

      Pewnie już rozwiązałeś problem ale nie szkodzi napisać. Miałem podobnie. Kiedy ustawiałem swoje presety, Headrush leżał na pokrytym dermą stołku. W pewnym momencie zawiesił się i już nie dało się go ani wyłączyć ani włączyć. Dziś wiem że zwyczajnie się zagrzał. Po jakimś czasie uruchomił się normalnie, Sprawdziłem, spód nie był nawet ciepły.
      Pozdrawiam i życzę by już Cię nie straszył ;)

  • @francoleonepereirasilva7018
    @francoleonepereirasilva7018 10 місяців тому

    Alguém sabe qual eh essa placa ??

  • @SuperKurczak1
    @SuperKurczak1 2 роки тому

    Witam. Wlasnie mam ten sam Problem.. Mam urzadzenie na gwarancji.. A jak ty rozwiazales swoj problem?

    • @dextervipera
      @dextervipera  2 роки тому

      Kontaktuj się z Audiostacją (Łomianki koło Warszawy) - naprawią gwarancyjnie.

  • @Cranio76
    @Cranio76 4 роки тому +7

    Not a Headrush fan (on the contrary), but I don't really get this "analysis". You mention a microcontroller, then Raspberry, then Arduino (as they were all microcontrollers, which is not true at all, being Raspberry a complete computer with OS), like you don't know the difference at all.
    Then, you proceed to criticize the use of this "cheap thing", without any real hint of its function (maybe it pertains only to the UI and configuration, so you don't need processing power at all). The whole point of why this controller is bad is not explained at all in a reasonable manner.
    Sorry, but not convinced, this is pointless without further explanation or analysis.

    • @dextervipera
      @dextervipera  4 роки тому

      I agree: Radxa Rock, Raspberry PI and Arduino are not microcontrollers but computers.
      I criticize "cheap thing", because HeadRush told, that they were used custom design electronics, but the electronic seems to stop working in some cases (rainbow of death, blinkee). The device is fragile and can stop working without a reason. The engineers showed lack of experience placing this computer inside the HRPB and cutting holes to power on button and USB. There is also a very popular issue related to USB communication hardware failure - The HRPB will not act as a recording interface anymore.

    • @Cranio76
      @Cranio76 4 роки тому

      No, Arduino is not a computer, it's a microcontroller...

    • @Cranio76
      @Cranio76 4 роки тому

      @@dextervipera I am aware of HR's problems, I just am not sure that the microcontroller is the culprit. Surely, it's not "custom".

    • @dextervipera
      @dextervipera  4 роки тому

      @@Cranio76 Ok, thank You for explanation.

    • @benjaminashlin
      @benjaminashlin 4 роки тому +1

      Hi Cranio, Headrush is using the Rockchip RK3288 SOC for DSP processing. The guts of this thing look like a proto-type. With an ARM7 processor it has no chance of crunching real time algos like the shark chips do. I am really surprised that Avid would release a product like this.
      Helix & HX Stomp PCB are works of art in comparison and Fractal/kemper a up there too.

  • @BLUEGOBEATS
    @BLUEGOBEATS 4 роки тому

    This problem is currently happening to me, if anyone has any advice other than sending it in let me know please.

  • @francoleonepereirasilva7018
    @francoleonepereirasilva7018 9 місяців тому

    Alguém aqui trocou a placa mãe e deu certo? Estou importando uma dos EUA. Espero que dê certo🙏

  • @BlazzingSpeed80
    @BlazzingSpeed80 4 роки тому +2

    No wonder everybody went and got a helix lt/ full helix. I was thinking why the pedalboard had done so poorly in comparison with the helix and now the boss gt1000. Now I know. Will be getting a helix most likely. P**** que pariu mais a headrush!

  • @lenruygrok
    @lenruygrok 4 роки тому +3

    i do not think you are referring the right product wih the radxa rock ... the placement of components is way different ..

    • @produkcjaaudio4342
      @produkcjaaudio4342 4 роки тому +1

      See FCC certification website for more info. I think we are going out of topic: The pedalboard is not working, and this is the main problem.

  • @matthewlocy2169
    @matthewlocy2169 4 роки тому +2

    You opened it so now they won't send you a replacement

    • @dextervipera
      @dextervipera  4 роки тому +1

      I opened it because I did not have any response from dealer. As well as I know, there was no sticker plumb, so formally no one can prove that the FX was opened and the guarantee has run out. The rest lays on good will of HeadRush service center

  • @francoleonepereirasilva7018
    @francoleonepereirasilva7018 10 місяців тому

    Alguém pode me

  • @dave430usmc
    @dave430usmc 2 роки тому

    user error? Had mine for years and it's been my main pedal board since... LOL 🤣🤣

  • @MyClayton1979
    @MyClayton1979 4 роки тому

    pessoal, estou com o mesmo problema com minha pedaleira de headrush, sou do Brasil e não tenho nada que possa me dar uma solução, nem me fabricar uma ajuda com menos de uma resposta de e-mail. fiquei arrasado e sem resposta. Alguém poderia me dar uma ajuda?

    • @dextervipera
      @dextervipera  4 роки тому

      Até agora, estou esperando 4 dias que o HeadRush não me respondeu. Liguei para eles e o técnico me garantiu que veria o que poderia ser feito. Ligue para um dos números de telefone em: www.inmusicbrands.com/contact. Nos grupos de discussão, aprendi que você precisa ligar porque eles não lêem e-mails. Se isso não ajudar, compartilhe esta gravação - talvez isso mude alguma coisa.

    • @MyClayton1979
      @MyClayton1979 4 роки тому

      @@dextervipera obrigado amigo, vou fazer isso. Já estou quase 1 ano com esse problema.

    • @MyClayton1979
      @MyClayton1979 4 роки тому

      Você consertou o seu equipamento com essa placa? Como eu faria para adaptar ou consertar meu equipamento usando essa placa que vc demonstra no vídeo?

    • @dextervipera
      @dextervipera  4 роки тому

      @@MyClayton1979 Infelizmente, não consertei meu equipamento. Estou no processo de corrigir condições de reparo entre o fabricante e o distribuidor. A unidade está após a garantia, mas, na minha opinião, o erro ocorre devido a um defeito de fabricação e deve ser reparada apesar do fim da garantia - muitas unidades têm esse problema e eu sou conhecido pelos grupos de discussão.

    • @hendrixano
      @hendrixano 4 роки тому

      To com o mesmo problema e tenho a minha há 5 meses

  • @bayramychbatya4332
    @bayramychbatya4332 Рік тому

    ❤❤❤❤ 👍👍👍👍👍

  • @GustavoMM1972
    @GustavoMM1972 Рік тому

    Es una tablet!!

  • @TheRusolandia
    @TheRusolandia 2 роки тому

    Gracias... Iba a comprar una pero viendo este vídeo he parado la compra... Iré a otra marca.

  • @jerrysitumorang5186
    @jerrysitumorang5186 4 роки тому +1

    Call headrush directly. Don't whine here, it's not gonna fix it. Headrush will replace or at least repair it

    • @dextervipera
      @dextervipera  4 роки тому +2

      I called HR, they responded to my mail, promised to repair my unit, but i'm still wating and nothing happened.

    • @-DILLIGAF
      @-DILLIGAF 2 роки тому

      @@dextervipera did you ever get your issue resolved?