How to Handle 'Difficult' Patients (Without the Emotional Trauma!) - Dentistry PDP102

Sometimes in Dentistry it can be difficult to build rapport with ALL your patients - you may not gel with certain patients. Dentistry is already perceived as a high stress environment for our patients and this may sometimes escalate to a heated confrontation in the consultation room.
Let's take a deep breath and look at some strategies in this episode How to Handle 'Difficult' Patients (Without the Emotional Trauma!) to improve ourselves as communicators and how to effectively manage 'difficult' patients.
We discussed:
0:00 Introduction
10:30 Big Challenges Faced by Young Dentists
20:20 What makes a 'Difficult' Patient in Dentistry
31:08 How to Answer the 'You Look Too Young To Be My Dentist'
38:04 My Way or the Highway
46:16 Communication Gems with Difficult Patients
49:54 How to Write a dismissal letter to difficult patients
Check out Dr. Vy Phan on Instagram! veewhyp?hl=en
📝 Full Length Blog Post of the Podcast only on www.protrusive.co.uk/102
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[@ebzzzz1]

Thanks for these videos Dr Jaz!!

[@protrusive]

thank you so much!!!

[@nikishah4736]

Brilliant podcast Jaz. An important skill for young dentists is learning how to say NO to patients as well.

[@protrusive]

thank you Niki - wishing you all the best for 2022!

[@hanifullah8655]

Act cool and smart and remain humble

[@kumi1081]

Chao ban, bahn que kohn? Cam on nha. Come to Saigon, I'll tell you the best places to eat and see.