"When Mistakes Are Inevitable, But Not an Option" with Preston Cline

"When Mistakes Are Inevitable, But Not an Option" with Preston Cline is the fourth and final episode in Season 5 of the Bank Notes podcast:
Banking Culture Reform: Building Cultures of Curiosity and Learning
In a high stakes environment where mistakes can be catastrophic, how can an organization plan for human error? When does shared expertise within a group prove most valuable, and when might it make more sense to foster cognitive diversity? Why do some after-action reviews successfully establish a consensus-driven vision forward, while others stir up feelings of shame, blame, and guilt? In this episode, Preston B. Cline, co-founder and Director of Research at the Mission Critical Team Institute, shares observations and best practices from working with teams in immersive, all-consuming environments where the margin for error is near zero.
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For past seasons of the Bank Notes podcast, visit nyfed.org/podcast.
This episode is also available to stream wherever listeners get their podcasts.