I overslept and missed a flight. By being GRACIOUS, COURTEOUS, and ADMITTING THAT I WAS THE ONE WHO SCREWED UP and expressing GRATITUDE for anything that the airline could do for me, gate personnel got me on to standby seating and although I was later getting to where I was going, I STILL GOT THERE. So what is the lesson? CIVILITY AND COURTESY get you where you need to go.
Works the same way when you're pulled over by police. The side of the road is not where you argue with them.... and that to can extend your travel time when you're being a masshole.
Didn't you try screaming and yelling at the staff and barking at them to TAKE RESPONSIBILITY and PUT CUSTOMERS LIKE ME FIRST, ME ME, and when that didn't work DEMAND to speak to the manager? Weird.
Even when its the airlines fault (Southwest Airlines, Christmas on 2023, I'm looking at you), when you finally get to the counter after waiting in line 6 hours, its helpful to start out with "I'm upset, I know its not your fault and I promise not to take it out on you" also does wonders on getting thing remedied quickly and less painfully.
Hold on, you didn’t insult or try to punch the airline desk customer service representative? How doing. Next time throw orange juice at the staff and you might a 1st class upgrade. Joke
There was a show in the early to mid-2000s called "Airline". Camera crews follow Southwest Airlines employees around performing their specific jobs. Flight attendants, pilots, gate agents, ramp personnel, etc., at different airports across the country. One guy at the ticket counter trying to flaunt his clout, angrily asked the gate agent, "Do you know who I am?!!! The gate agent picked up the mic and asked, and I'm paraphrasing, "Ladies and gentlemen, we have a passenger that doesn't know who he is. If anyone knows who this passenger is, please come up to the podium" Lots of laughter at the gate. I don't remember what happened after that but it was funny as hell!!!
I heard a tale about a difficult passenger arguing with the book-in lady. She was polite and professional. After he left, someone commented about it. "It's ok", the agent said, "he's flying to New York but his luggage is going to Houston"
Loved that show. I have flown a lot and have seen people loose their minds at airline staff. Kelsey makes the point, "how do that help you", I always thought the same thing. While they are doing this, you know any possible thing the desk agent could do flies, pun intended, out the window. If you calmly work with them, they appreciate the fact that you are not an asshole and do what they can. Of course having status helps, but being reasonable goes a long way. I am really happy my heavy flying days are in the past now.
I visited a friend who doesn't fly. I meant to leave for the airport much earlier than he persuaded me to. When I got to the airport about 1/2 hour before the flight, (the 1980s), my stomach dropped. The line for economy passengers had at least a hundred groups in it. The business class lines were clear, with 2 gate positions completely open. I stood in shock, realizing I was going to miss my flight. It showed on my face. A kind gate agent called me over and processed my bags. Bless her! I still remember that kindness 40 years later!
@@Luvtallhorses How about accountability for the _airlines,_ which seem to have a major screwup *_every single day!?_* Why is it that human beings always have to be perfect, but major corporations can routinely screw things up with impunity?
@@Milesco If you can't see the difference between a company making a mistake and an individual throwing a tantrum and smashing things, then I pity you.
Courtesy goes a long way. One time flying cross country, flight attendant was having a hard time closing the overhead bin a couple rows in front of my wife and I. I asked flight attendant if I could help, got up, rearranged a couple bags, shut the bin. One minute of help, flight attendant comp'd me two drinks and my wife a glass of wine. It is not hard to treat others with respect.
Or even if you want to be an asshole, there's respectful ways to do it. I just don't get why people get on flights if they can't be decent human beings though.
They also keep care of the exit row passengers, which I usually choose. They require you to be able bodied and give you the extra scrutiny. Cool. I'm a big boy, I can and will get that door open. They tend to care for you a little bit more if you're polite, capable, and I bribed them with chocolate. They like that. Even got a date offer later.
Best flight attendant putting someone in line I have ever seen in person. "Gentleman" was quite drunk, swearing and trying to get others to change seats with him. Just being a nuisance when trying to board. Flight attendant comes up to him, nice and close and says "Sir, you can sit down, be quiet and we can all have a great flight to Vancouver. Or you can continue to look like an idiot by being the flight entertainment, potentially delay the flight and perhaps get arrested. You have 10 seconds to choose." I guess he saw her face was not messing around, he sat down and we never heard a peep out of him the whole flight. LOL I congratulated her on the way out. All she said was my last flight was a bachelor party to Las Vegas and I was not putting up with anymore sh*t. So awesome. LOL
Great story!Some women have that control!You can see it in her eye!It’s awesome to see if you aren’t the one she’s talking to!Hahaha The old days flying was fun and everyone was for everyone!Like a big family!Manners respect and women and children first!!That’s all out the window now!Men just punch women out!Walk away!
@@CourtlandCTower-td3bm LOL! Men just punch women out and walk away. I was taught a man never hits a women and I never have, but there are females out there who do not act like women.
People with severe mental health problems often react badly to stressful situations . Hopefully nobody was hurt and the lady got the help she obviously needs . Feel sorry for the folk on the flight though . This is very distressing .
I've had a ticket that got "lost" - a number of years ago I flew with an infant in my lap. One of my connecting flight segments was on a code share flight and they couldn't find our tickets at all in their systems when we were to check in. I carried a print out of my itinerary with all the pertinent info on it so they too could see it should exist. It took a manager calling around and an extra 40 minutes or so, but eventually they did have our tickets so we could check in and get on the flight. It wasn't the staff's fault that there was an issue - patience, politeness, and kindness all around, and I'm grateful that they worked diligently to find our tickets so that we could get on the plane. I can easily imagine the situation going in a different direction if you'd throw a hissy fit instead of being kind when encountering such an issue.
I had a ticket invalidated because the airline changed the international flight schedule and I didn't find out until I got to the airport and couldn't find my flight on the schedule. It left the day before and the next flight was in 2 days. Luckily they managed to re-book all my flights and connecting flights as well. I was going from Israel to New Zealand, so a very long way. So I went through some different countries that I wasn't expecting to go through. :)
On a British Airways flight from London to L.A. a 21 year old kid sitting in front of me had too much beer and red wine and then puked all over himself, the back of the seat in front of him, his seat, and the aisle next to him, and a little bit of splatter on the passenger the other side of the aisle. It was gross. I really felt sorry for the flight attendant who seated the kid elsewhere then changed the seat bottom, placing it in a plastic bag and then cleaned the mess. I told the flight attendant I was very sorry that he had to clean up the mess. This is what he said to me: "I am not cleaning it for him. I am cleaning it for the rest of the passengers". Still it was awful, and credit to BA crew for doing the right thing.
4 місяці тому+18
BA is professional and consistent. Virgin Atlantic is also professional and way cooler than every other counter at Heathrow.
I’m an airline pilot… and short connections is not on the passengers, in my opinion. If the system pulls a route that gets them there when they need to be there, then the airline or scheduling software should have some accountability. I realize that’s a long shot, but most aren’t as familiar as we are… some may even be on their first trip.
As a passenger I would agree with u. We buy a ticket to get from A to B, the airline or travel agent tells us, what will get us there. But then, here in Europe the airlines are only legally required to cover food, hotels etc due to delays, as well as automatic compensation to passengers, if delayed more than a few hours (I dont remember the exact number, maybe 3½?). Oh, and passengers like the guy, where they turned around 3 hours into the flight, would be not just fined here, but also required to refund all extra costs to the airline, which would include compensation to the other passengers. Lets just say, we get very few of those in Europe.
I agree, that the booking software should be able to alert you if you try to book close connections. But sometimes the booking is not done at the same time, so how should the software know? Maybe a general message on booking websites would help, alerting the passenger that if they book a connecting flight, they should consider enough time. I usually give it at least an hour, depending if the transfer is with the same airline/ airline alliance, if I have to switch terminals or if there is immigration involved. Eg. flying to the US, I know that I have to get through immigration before I can get to my next flight. And I know that the lines can be pretty long on a busy day. In such cases I consider four to five hours - worst thing that can happen is that I sit around an airport and have to watch Kelseys videos for that time. 😁
Most booking software clearly tells you to note a short connection time. You have the choice to select a different flight in most cases unless it is the only flight.
@@dfuher968 Oh yeah in the US harassing flight attendants is a federal crime there's a zero tolerance policy and you can be fined up to like $250,000 I think and you can go to jail for years.
I got a 45 minute connection in Hong Kong, to make things worse coming from continuously congested Heathrow. Next flight 6 hours later. All on same company. Not a newbie, but I took it - worst case would be I made it but my bag didn't. If I get offered a through ticket from the booking system and on the same company, it should be OK. It's another thing if you have two separate bookings and you made it tight by yourself. (Yeah, both me and bag made it).
Saw an Alaska flight crew handle a medical emergency, they were like a well-oiled machine. They were quick, efficient, didn't let the whole plane (protected the passenger's privacy and dignity) and TCB. That is what they are trained for and they were top notch.
@@stoffls I suspect his comment may have been tongue in cheek. Let's face it the Idiot on the plane, train, bus is always entertaining until its the one you're on.
On a flight I was on in the '80s, the person next to me had requested a special meal for dietary reasons (I think it was low sodium). Someone didn't like the regular meal choices, and tricked the flight attendant into thinking the special meal was for them and they just had the wrong name down. When they got to us, there was no more special meal left. And the person next to me had to go without a meal because someone else was too spoiled to pick between the choices offered to them.
Years ago a comedian said, "I've noticed that since airline deregulation, all the people that hang around bus stations are now at the airport." Cracked me up.
Wait, you’re a flight attendant responsible for boarding and assisting passengers, responsible for scrutiny and security for the flight, responsible for assisting an evacuation in the event that there is an emergency at the gate, and you’re the face to face representative of the airline - but you’re not considered to be on the clock if you assist and somehow get injured as you’re doing any of the above? How messed up is that??? This sounds like a violation of or loophole in labour laws. There are many professionals working off the clock before the wheels are up and the time clock starts running. Thanks to all of you who do those jobs and serve us so well.
I know some passengers who were informed of that after nagging her for their 2 hours on the tarmac. She snapped and let them know they were all angry and off the clock.
About 8:15: A lot of bad behavior would stop if 1) the offender had to reimburse the airline for all expenses incurred. 2) Had to reimburse ALL of the passengers for their missed flight (including connecting flights) and hotel bills. And 3) Were banned from flying with ANY airlines for 5 years for first offense, 10 years for the second, and permanently banned for life on the third. If you want to FAFO, then privately charter/purchase an aircraft for personal stupidity.
Your first idea, to make the offender reimburse the airline AND passengers for all expenses incurred is enough to screw the offender into the wall. Take that jerk that caused the flight to turn around after 3 hours.. Just the gas cost to fly 6 hours (3 out and 3 back) is probably close to $50K and I can just see the jerkface writing a check for just THAT, let along reimbursing pax for missed connections etc.
@@Joeybagofdonuts76this is funny. Been watching these videos for awhile. An hour ago I was thinking, I wonder what airports charge to land. I never saw anybody mention landing fees. So I looked it up. And here you are, talking about landing fees.
Kelsey, I can tell you why people end up with 15-20 minutes connections: My original AA flight was delayed due to hydraulic issues. Then when it was finally fixed the crew had timed out. Then they delay us another couple of hours to get a new crew. Which means you have already missed your connection so you run to customer service and get the last seat on a plane that gives you a 15 minute connection to the last flight of the day into your final destination. And as you said, nobody waits for you to exit first, but the nice man who does wait explains to you how to navigate to your connection gate the fastest. But you make it! And that is how you get a 15 minute connection out of your previously planned 3 hour connection. Btw…I also missed my planned dinner with friends, one of whom is an AA pilot.😂
One time I was in a flight coming into Pittsburgh that was delayed. As we were preparing to land the flight attendant explained that a lot of people had extremely tight connections so she asked us to please wait while the people with the tightest connections got off the plane first. After we pull to the gate she would call out a flight number and destinations and how many passengers, and those people would get up and start to leave. Then she would call another flight number and destination and how many passengers and those people would get up and leave. It was all very orderly and nobody minded giving those people a chance to get off the plane first. I don’t understand why they don’t always do that.
VERY true! I have never missed a flight due to me being late. I have missed SEVERAL connections because the airlines f'd up. I'm not even tossing weather in there, just situations where the union employee attitude has ruined everyone's day. I was coming back from Germany a few years ago, and my flight leaving Houston was delayed several hours because a mechanic didn't sign a log entry. All of these sites are part 145, which means a supervisor can sign the entry. But, instead we all missed connections, and ultimately the airline shelled out thousands of dollars to pay for hotels and meal vouchers and rebook 138 people on various flights the following day.
only place i risk a 15 minute connection personally is schiphol, not because it's a great airport or anything but because it's one of the few airports i don't mind getting stuck for a day, as I just go to my home ( i often fly between jobs that are both not in my home coutry).
I'm 66 years old, and can remember that back in my childhood you dressed up to go on an airplane and there were tons of stewardesses on each flight. Back in those days, you really did see them doing a lot of 'passenger service' duties. Nowadays, with the much smaller number of Flight Attendants on each flight, they have their hands full with doing what they need to do without having to deal with these disruptive and sometimes violent passengers who feel they are 'entitled' to something.
Don’t forget 185 ppl lighting up cigs atop 10,000 gallons of jet fuel 32,000ft in the air. Smoke’em if ya got ‘em! No HEPA filters back then either! - I can only imagine the cloud of haze lingering throughout that cabin (no worries they had 5 rows for non-smoking too!) It’s not like you couldn’t just crack open a window! lol😂
I just posted a comment with the same words and sentiments. :) It really is sad that flying had come to this. And yes, I have run into some really grumpy FAs as well recently. 😂
I'm 63 and glad I at least got to fly on the airlines during the 60's and usually every year, going to Florida or The Caribbean. Sublime. We even flew first class once, as we won tickets.
Regarding the "please let people with an urgent connecting flight get off first" -- that once really helped a bunch of colleagues and myself when coming back from a conference in Vegas. Due to weather, all flights were massively delayed, and instead of around 2 1/2 hours, our turnover in Chicago was ridiculously short. People really did stay seated, allowing us to run all the way from the airplane to the other gate, and literally had it close right behind us. It was an intercontinental flight, so we were very glad not to have to spend an extra day or two before the next connection.
I was on a flight bringing MIA remains to Atlanta from viet nam. The pilot requested we all remain seated while the flag-draped coffin was removed first with a solemn military unit. Those of us who could see it on that side of the plane were in tears…. We honor you, welcome home Soldier 🇺🇸
Between the climate and the general fragility/lack of redundancy/penny pinching of most airline systems, that story is becoming very common. People who didn't book a tight connection at all, but find themselves landing at an airport with their fingers crossed that if they run real fast they can catch a plane going in the right direction.
@@ilsavvthey were MIA, missing in action. It’s likely that the soldier was lost in Vietnam, the remains were found, cremated/prepared there, and then flown back to Atlanta. Why would they do it in Vietnam, you say? Well you don’t want to postpone the preparation of a dead person and leave them to rot further.
I feel so sorry for mentally compromised people having episodes in public. I have no sympathy for bad behaviour from entitled people. It is sometimes hard to tell the difference. Peace brother. Love your insights.
Mentally compromised people should not be out in public without supervision, especially if they can have episodes. That's how they get others late, injured or themselves hurt.
@@Shadow__133 Wow. Thats an awfully selfish statement. Yes they shouldn't be in jobs operating machinery or driving cars for example but what you just said is one step from forcing a certain religous group from wearing a yellow star in public.
@@dm7618 Selfish of you, I am thinking about everyone's safety. Even a forgetful elderly can cause mayhem and someone to get hurt. These people need to have proper medical supervision, and not wait until it's a police problem.
@@Shadow__133 The thing is, is that there are millions of adults in America who're alone and suffering from mental illness. They could easily go off their medication for whatever reason and no one is any the wiser they have or are at risk of harming themselves or other people. It's not like every mentally disturbed person gets assigned a personal assistance. In fact, it's odd you're going after the "mentally compromised" woman and worrying about everyone's safety while you missed the elephant in the room who's having a full-on, destructive episode, ripping everything in sight off the tables on her rampage through the checkout while yelling her head off like she's lost her damn mind! I think she poses more of a risk? YIKES!
@@Shadow__133and who do you expect to pay for this round the clock supervision? And how do we determine what level of impairment requires it? Do we remove all rights from these people arbitrarily or just when it’s most convenient? It sounds to me like you want to go back to the 1800s.
As a weekly business traveler on AA, almost NEVER have I seen a flight attendant, male or female, not go out of their way to help passengers with their bags, finding room for bags, or generally doing everything they can to help passengers. Knowing they’re off the clock while doing so is infuriating. I can’t speak for the other airlines, but I’m sure their flight attendants also do the same. Very under appreciated job. Respect.❤
I've definitely had the experience of an F/A not giving basic service citing the whole "I'm here for your safety". I have a torn rotator cuff and can't lift bags into those overhead bins. I had to end up asking another attendant for help and he was very nice about it. But it seems like more and more they are hiring people that believe offering help or anything to keep you comfortable in flight is completely outside of the scope of their duties and its frustrating.
@@alka9613 Does anyone ELSE picture that Kelsey would NOT panic if a door flew off but would absolutely flip out if the snacks flew out that open door???
On the tight connections: I’ve taken regular flights to Ecuador, just about every three to four months when I could get the vacation time. So over the last five years, I’ve taken 17 trips to Ecuador. I transfer in Panama. Once leaving from JFK, we were on the taxi way ready to get in the runway and we needed to head back as a young woman with a toddler changed her mind. We returned to the terminal area, she calmly deplaned, no one said anything. Most of the plane was passengers like me that had a 1hr transfer window in Panama. You could feel the tension as we had to return to the line to take off. This took 1 hr. The pilots seemed to keep their feet on the gas and we rocketed to Panama City airport. It was incredible. The airline (or airport personnel or both) got us parked just two minutes apart from our gates. Flight crew was on point directing each passenger to the direction of their gate for their destinations. The transfer flight was delayed about 30 minutes overall, which was also amazing. I don’t know who was heading up the logistics that day, but they brought their A Game. I wonder if all the other passengers took note and appreciated that marvel of time juggling. Thank you.
@@billwindsor4224, prior to Covid, I was mostly using Avianca. But then they took a turn post pandemic as all the airlines did and went with the small/medium/large pricing. Didn’t like that they took a year to mostly refund my tickets for a trip that were purchased just before the world shut down. Avianca also has a very bad habit of last minute gate changes now. I used United on a couple of Direct flights and they were good. It’s 6.5 hours direct from JFK. I used American once, and they were very good, transferring in Miami. Flight crew was somewhat more friendly. However, because each leg of the trip was about 4hrs, you don’t get a meal. My preferred is Copa. Good pricing, on time (unless the above issue happens), generally likeable crews (that’s subjective I know, they deal with so many people). I’ve enjoyed Copa over the others using their Miles Program. I’ve gotten several surprise upgrades to the first class area. It’s not luxurious, but I try to get forward on my trip to Ecuador to get off the plane sooner. I hope that helps. I enjoy traveling and have had no issues that were really something I could do anything about, so I enjoy the experience and the story, as above. I had some fun on a first leg flight sitting next to two nice ladies on a first time vacation to Panama (we always transfer in Panama City). They were just a little nervous about flying and we had a few laughs on take off. Coming in to Panama City, we came in and it felt odd to me. Sure enough, the pilot pulled up to go around. I turned to my nervous partners in the row and said casually, “wow, that’s never happened before.” Then I had a chuckle at their eyes getting wide. Soon we were on the ground with another laugh and I wished them luck on their vacation. I think I’ll take a Panama vacation once one of these days.
Being gracious and kind to the hard working flight attendants will help them to be gracious and kind to you. Many times I've been upgraded simply by being for the airline worker and treating them like fellow humans.
BINGO! hahaha Seriously...Hollywood is missing some fine actors lately. That woman at the beginning screaming and her eyes wide, rolling is straight out of a horror film.
Clearly a pro. She remembered to yell, "I CAN'T BREATHE!" with great gusto while exhibiting no signs of physical impairment. Well played madam genius, well played. She should have done a curtain call.
As a mother of three children, flying is really scary because when people go off, all I think about is covering my kids, with my 5'1" body, so someone doesn't land on them.
5:53 That looks like dry barf to me, not just dropped food, I do understand the flight attendant is there PRIMARILY for your safety but they are also responsible for checking the aircraft before boarding starts and they should’ve caught it. By not doing a proper inspection of the interior of the craft they accept responsibility for the errors of the ones there before them so I must disagree with you on this one, the Flight Attendant should’ve cleaned it up.
She also refused to get him anything for the gentleman to clean it up (she stated that they don't have handy wipes anymore, the least she could have done was get him a wet paper towel). He hardly put her on blast either, if that was his motive then he would have shown her face. It's just a bad look for an airline. And there's no evidence that he tried to secretly record it. Kelsey said he should have been an adult about it when we don't know how the conversation went and how politely or non-politely he asked her.
17yr employee here!! Exactly correct! In your job description or not you still work for the company and you are a representative of the company and a face of the company. How is it the paying passengers responsibility to clean it up? Flight attendants have boxes of rubber gloves up in the galley so go put a pair on and represent the company, and satisfy the passenger !! The entitlement, laziness, and selfishness of women and some men these days regardless of age just shows you the decoration of the economy and the mentality of people in general lately. People are so selfish lazy and pathetic. Women flight attendance attitude and entitlement the past decade has shot through the roof and I don’t know why. But I’m telling you as a ramp agent and somebody that works on the ground control that flight attendants are so rude to anyone below wing and below Them, they don’t acknowledge our resistance. They don’t look as they don’t say please and thank you. There’s extremely inconsiderate and rude to consider below them. Amazing digusting women
@@hoopslaa5235 Unfortunately, current female "attitude and entitlement" is not just with flight attendants. It has become a serious problem in the West, hence the "Karen" meme.
"It seems like more and more people are going straight off of emotions" 100% and it's not just you mate, it's definitely a thing. I run an independent post office in Australia in a semi-rural setting but with lots of city types moving in a large numbers the last few years for a 'tree-change'. I personally service at least 100-200 a day minimum. There are so many child-like adults among us now that it has deeply affected my work in a very negative way. Some people don't understand polite crowd behaviour. Many refuse to take responsibility for their own poor decisions or mistakes. Many more try to make issues that have zero relation to me somehow a problem for me personally. The sense of entitlement among some sections of society is totally out of hand. I've made a decision to bail out of direct customer service entirely in the next few weeks with the sale of my business.
I'm really not sure it's happening more often, it's just that everyone has phones with cameras and video and we have the internet now so we're much more informed about what people are doing. I've asked my mother if she thinks people used to be more polite, and she said yes, so maybe I'm wrong. I remember when people used to dress up when they went out and especially to a restaurant. Now, any slob wearing pajamas and house slippers feels it's ok to go out like that!
@@giveadoggyabone1 Actually it has. You forget phones with cameras have now been around almost 20 years. UA-cam itself is 19 years old. I’ve been working directly with the public for 35 years in various industries and noticed the increase in ‘entitled’ people, that increase skyrocketed during the Covid years and has remained. In my current industry of healthcare we gained security guards, even more security guards with special titles and duress alarms in every room. Sure we had some guards before but we never saw them or needed them. I don’t work ED. Now, I see them constantly and know them by name. We hit the button and they come running. Before Covid we had an incident I was directly involved in and it was only during after incident reporting that I saw a guard, up in the bosses office. I was working in schools when they first implemented school lockdowns. Now those drills are as common as fire drills and parents abusing teachers is now way too common. Retail is just as ludicrous. People have no idea how to act in public.
I flew often in the 1980's, 90's, and 2000's as a passenger. Retired now. I remember seeing a Japanese man, at Narita, go crazy at the counter. He was speaking Japanese and I don't know what he was saying. He began throwing items and was eventually detained. This happened back in the 1990's. It was a nice show. Nobody was hurt thank goodness. I remember a few passengers got verbal on flights. No fights. It seems different today. I often fly to Vegas (from DFW) and never saw anybody upset on those flights. I assume some folks may have lost money in Vegas and may be upset on return flights. To be honest I dislike flying. Not because of Airlines or equipment issues but rather the immature people in the World. Flying was Heaven in the 1980's. I flew to Chicago's Butch O'Hare (O'Hare) Field 4 times weekly (on the now retired MD DC-10's). There might be 30 people on the American Airline's planes. Boy o boy those were great times.
@@American-Jello First up, let me address that I, obviously, don't know what they meant, but do you not agree that it is less likely to have this sort of encounter on something like business class Emirates or Qatar or whatever else? Some people (I'm referring to the passenger) just feel like they are the middle of the universe and they require to be treated accordingly, those are typically the people who pay the least and ask for the most, given that where would you think those peoply fly price-wise? Stop looking for things to be offended about. In my brain majority of human beings are decent and would not mean to offend anyone like the commenter above, so that's what I immidately jump to, but on the other hand you did just jumped into offending someone...
@@American-Jello I flew on the world's first jet airliner (De Havilland Comet) in 1963, when not all people could afford to fly. All the men wore suits, ladies dressed like ladies and behaviour was polite and civilised. Forty years later on an ecomomy flight from Australia to London, a 'gentleman' sat behind me wearing shorts, a sleeveless vest and a bush hat. He stunk and didn't shut up for the whole flight. Last week, I was on a budget airline flying interstate and the plane was left like a pig sty. The unfortunate reality is that the lower socio-economic element tend to reduce the standards,, which is probably (apart from some degree of comfort) partly why they have separate classes on airlines and trains. It does sound like an elitist generalisation but I think there's sufficient empirical evidence to prove my point.
@@jtwright4095 I'd admit to it being anecdotal evidence for air travel, but look at those behaving badly on other forms of public transport. It's not those who have a Mercedes parked at the railway station car park. Anyway, I'll have to go now, there's a problem with the drawbridge over my moat.
@@chrisescobar4199 Only to those who treat them as such. To me they aren't there to wait on me. I'm an adult who can take care of myself. They have enough to do.
Wow it's been a long time since I came across your channel! Your channel has exploded! 👏 The last time I watched your videos, was when you were talking about rude comments, saying you looked like a boiled eagle! lol That's how long it's been. Anyways, listening to you has always sparked that love I had, growing up, wanting to be you guys. If you ever fly people again, and somehow I'm on that plane, I'm knocking on that cockpit door to shake your hand and meet you, even if they drag me off in the process. 😁 Stay Blessed Sir
But God forbid a woman actually get her hands, dirty, and do something that’s not in her job description, despite being the face of a company and the representative of a company when they are a team with the pilots and a partner to provide a product to the customer. To expect the customer to actually do any work at all Before and Employee is amazing that this selfish little bratty egotistical pilot Kelsey just said here out loud. It’s like he was sleepwalking or under drugs and accidentally just said the part that everyone’s thinking out loud. Shame on Kelsey and everyone should unsubscribe to him and his dedication and viewership back because that is extremely uncalled for an amazing. He actually expected the passenger to clean it up before the flight attendant. That just shows you how much of a Simp and a white night that Kelsey is kissing the butt of flight attendant .
While traveling on a series of long international flights, our very young child accidentally made his seat unsuitable for the next passenger. We informed a flight attendant, who said they'd simply swap out the seat cushion. I'm thinking to myself, "Is that really true... that they carry extra seat cushions?" That was over 30 years ago. I have no idea if it was true then, and have doubts it would be true now.
Yeah, but he (apparently) broke the first rule of getting stuff done which is to state the actual problem. If you just ask for wipes then how is anyone supposed to guess that your seat is unclean, and not your hands or your bag or idk whatever else you use wipes for.
Tbh looked like a set up. Guy is complaining as someone films it for tiktok. Plus we don't know what happened before hand or afterwards. These snapshots of life are only one side of a story. I'm not saying the FA is right but a few seconds of film( that could be edited ) is not a full picture of circumstance. Manners help a lot too. There are too many entitled idiots out there on social media.
I've had a situation where I had a 3-hour connection turn into a 15-minute connection (before finding out that the second flight had subsequently been delayed because of us), and another one where a 3-hour connection turned into an 8-minute connection, both as a result of the first flight being delayed by a significant amount of time. So whilst I agree that booking a tight connection is insane, it's not always the case that the connection would have been tight when initially booked.
I've also booked a direct flight before that the airline canceled on me and replaced with two connected flights with only a 45 minute layover in a major metro airport. And I had a toddler and a baby with me at the time. Their only other option was a 3 hour layover, which would have been even more hell (for me and everyone else in the terminal and second flight) with the kids. You're too right that it's definitely not always by choice.
I am absolutely obsessed with flying and I became a United States Marine only because the air force would not let me fly because of wearing prescription glasses. I think you have one of the most entertaining channels on UA-cam and I watch a lot of your videos. I learned so much about flying from you and it really keeps me interested in wanting to know more. This was definitely one of your best videos 👍👍. If I ever see you in an airport I would definitely buy you a meal. You just have to sneak me into one of those lounges that you frequent lol. I love your style and your professionalism. Great job brother. "KEEP THE BLUE SIDE UP".
Yesterday I was on a flight into Houston that was about half an hour delayed. As we were taxiing to the gate one of the flight attendants got on the PA and asked everyone who had a tight connection to raise their hands and then asked the rest of the passengers to let them get out first. It went just like you described. As soon as the seatbelt light turned off everybody got into the aisle and started getting their things out of the overhead bins. I was in row 28 and one of the people who had raised their hand was the guy next to me. I felt so bad for him. I called out from my seat, "I sure didn't see this many hands go up when they asked who had a tight connection" I wanted to shame those people but It didn't change a thing.
A few months ago I was on a delayed flight to Vienna. Hats off to the crew, who identified the passengers with connections already during boarding - and made sure they were the first ones to leave the plane.
I recall these days and that never happened but those days are over. I always remained in my seat because everyone was up and getting their bags, I just waited until they had deplaned and we all arrived at the carousel at the same time. I never understood the rush, this would be after the people who had connections had exited.
5:20 dude paid for a clean seat. Someone who works for the company can clean it up. best person is the FA. She was wrong not him. Presumably they don't want to call the cleaning crew back so they should just clean it up. That's no different than a waitress not wiping down a dirty spot on the table because that's someone else's job. "that's not my job" will get you fired from a lot of jobs even if it's technically true. You know whose job it was to clean that seat even less than the FA? The customer
OMG! That Germany interaction checks 100%. She was probably being “nice” to you (in her mind), just imagine if you’d been a normal person. 😂 I am German and didn’t realize how rude and curd germans are until I moved to the States. Lol
My Mom is just under 5' tall and 82 y/o, she will say THANK YOU loudly and move on. It gets the point across and really doesn't bother anyone or disrupt anything. I also get a good laugh out of it.
When the nice officers walk on board your chances of flying today have already dropped below zero. Give up that dream and focus on staying out of the box next to Kelsey's head.
First time watching feed. I am impressed. You do EXACTLY what I do. If an individual does well, we praise them. If they goof, we call them out. Lovin' it.
I've been living in Germany for over a decade. Kelsey, it's not 'cause you didn't speak English. It's because you were so "rude" (from the perspective of an obtusely old-fashioned German person) to not ask for directions at the designated spot: the information desk. It's procedure, and "Ordnung muss sein"! (Google that.) And I guess she decided to teach you that lesson using the German equivalent of "Do you see a big blue 'i' for 'information' dangling over my head?" My personal opinion about this particular Lufthansa employee: if you can't cope with other cultures, you have zero business working at an international airport. Especially not in hospitality for a self-respecting airline.
@@Eddyspeeder What she did was not okay, but maybe she just had a bad day. Or she had to deal with some really annoying person right before him and was unjustly taking her own frustrations out on Kelsey. It's definitely unprofessional behaviour - and I say that as someone who works at an information desk/call center of a hospital (I've seen coworkers who were normally pleasant people turn into snarky assholes when tired after an unusually busy 12 hour shift and patients/visitors who were losing their shit over unimportant small stuff one day and be perfectly friendly when I'd see them a day or two later) - but she, like all of us, is only human and so mistakes will happen. What I'm trying to say is, we shouldn't judge her too harshly without knowing more about the situation.
Based on friends recent experiences with Lufthansa and its "custom service" I think it was less "German Culture" as explained by other below (which I have experienced first hand) but just Lufthansa being Lufthansa. Who seem to bring Soviet era Aeroflot levels of contempt for customers to the flying experience. So many of their employees just dont seem to care. By all accounts even Interflug was never that bad.
As a German, my heart sank when you mentioned someone being rude to you. Somehow I knew exactly what she was going to say to you before you said it. I’m so sorry you had to experience that.
Ironically, the only rude passenger I've come across was German. He refused to let a lady who was about to miss her flight ahead of him in the security clearance queue. Luckily some other Germans reasoned with him and he relented. But man, was he a dick about it! He was also on the same flight as me and we are Hella early so wouldn't have made any difference to him. Even my Mrs (who's German) said some scathing remarks to him!
And they can certainly advise passengers that they have other tasks that their company requires them to complete for an on time departure, but that they will absolutely get the right personnel there to ensure the seat is clean for the passenger. Too easy.
@@VictoryAviation 17yr ramp agent here and thank God, I only do it part time for the flight benefits because if I had to deal with how rude, selfish, entitled and inconsiderate flight attendants are to anyone that they consider below them like the guys down on the ramp I would’ve already killed myself and probably them too. doesn’t matter if it’s in your job description or not if the flight attendant won’t do it guess who’s job it is, the pilots! Kelsey should have done this and clean the seat because it’s ultimately his plane and his last responsibility he makes all the other final decisions to kick off and , what not so he needs to delegate the responsibility to which flight attendant is going to clean up up and if they all refused, then he needs to clean it up because it’s his plane. The fact that this selfish entitled little brat of a pilot just tried to say that it’s not in the flight attendance job description for him himself to get out of the accountability and responsibility is just proving of my point that flight attendants and pilots their ego, and their self righteousness has just gone off the charts the past two decades. Flight attendants have no college education there extremely dumb uneducated women for the most part that are just there to smile to the passenger proves my point that they’re not that intelligent and they’re also lazy and they won’t do the work that’s required to represent the company and their abuse of power in the past decade to attempt and kick people off planes and throw around their power play is just laughable
Well, the flight attendants may not be there to clean up anything in the cabin. However, one is paying to fly to a destination, and this does not include cleaning the seat that one has been assigned to. The flight crew should ensure that the cabin is clean/readied to receive the passengers. The cabin clean-up crew's supervisor should be called to make sure the seat is clean.
Their not going to hold a flight up to clean a few crumbs. In most cases the cleaners are gone off the plane when the crew do the check. It's an oversight, you brush it off, take a pic and make a complaint to the airline when you land. There is no legal requirement to do anything else and the advise from ombuds would be to file a complaint, anything else on the part of the customer is considered unreasonable.
@@tonybarrett8543 I am not implying that the flight should be delayed until the mess is cleaned. What I'm saying is that it's the job of the supervisor of the clean-up crew and the head of the flight attendants to make sure the cabin is ready to receive passengers before boarding and in this case, someone dropped the ball.
@natelan69420 my favorite is when they're screaming and yelling at the cops like toddlers but as soon as the cuffs go on, all of a sudden they can't breathe 😂
As for the dirty seat; it is not the customer's concern how labor is divided among the airline crew. It is the airline and its employees who are responsible to provide a clean environment.
Exactly! How the hell is a passenger going to know what the different levels of duties or responsibilities are within an airline. Was he supposed to say "excuse me ma'am, but Mike on 3rd shift cleaning crew didn't clean my seat, can you please call Bob his supervisor to let him know?". The whole "we're here for your safety" thing is getting more and more abused by F/As as an excuse to not treat fare paying passengers like human fucking beings. I get that they aren't your servants, but they are the face of the airline when you get on board and saying that a fare paying passenger is responsible for cleaning up a mess he didn't cause is complete bullshit.
@@uusername8462 Women should behave like ladies, and men should behave like gentlemen. That's called being polite and having good manners, doesn't matter who's equal with who.
As someone who knows a bit about this. The flight attendant should have apologized on behalf of the company, donned some gloves, grabbed some wet towels and made an effort. You are the company. Passengers don't care about cleaning crews, or quick turns, nor should they. You wouldn't except that response from anyone who works at a hotel when your room is dirty or even slightly below acceptable standards. I've had it happen, and every person just wanted their obvious issue addressed. A quick apology for our (the people I wear the uniform for) slip in standards and move on. As crew, that could have been handled better.
Yes it's a sad society now AND it's being taught and then copied by peers, instead of people who know these rude people telling them to learn better behavior and drop them as a friend. I can't tolerate being with rude people or people that intentionally try to do things to others. Unfortunately rudeness spreads faster than kindness. It's amazing what talking nicely to people will get you. I get favors on a pretty regular basis in places that I go to, fast food places, local grocery stores where I know the workers, etc..... In fact if I go into the grocery store I shop at the most and find something that doesn't look good, which doesn't happen on a regular basis, I can talk to one of a few people I know and they know I'm trying to help them, not complain or try to point out their faults, and it's because they see the polite side of me on ALL the interactions I have there. Really, as other comments show on this video, being polite or kind gets you the better side of people and you'll like that a lot better than always seeing the negative side of others. The people you'll interact with have no reason to go out of their way to help you with anything and NO ONE deserves anything. You earn what you get through your actions. Earn the good stuff.
I had flight information get lost once. the check in staff did a very good job of getting me home. I think this was back in the days of preprinted tickets arriving in the mail.
so ok, they check in staff remedied the problem. the video does not say what the staff there did or did not do. and i am sure the staff there was a large contributor to the situation.
Thank you I just made a similar comment. Although I don't have experience as a flight attendant I have flown in a couple airplanes. That's not part of my flight experience as a passenger. I certainly wouldn't be rude or arrogant about it, but no I'm not here to clean.
I'd rather take responsibility for my own cleanliness and sanitation. The airline personnel are distracted enough as it is tending to adult babies. A travel pack of Lysol wipes and alcohol spray does wonders to refresh my seat area, and assures me that I did the best I could to take care of myself
I have had the rare experience of being deplaned ahead of the rest of the passengers, except one, just to make a connecting flight. It was at Dulles where you had to take a bus from the plane to the terminal. The first flight was late, but the airline determined the other passenger and myself could could still make our connection if they just bussed us from one plane to the other us soon as the plane parked. The other passengers were actually quite cooperative, waiting for the two of us to leave before getting out of their seats.
I bet if this was Southwest, the Pilot would've done that announcement and FOR SURE that Passenger would've apologized to the Flight Attendant, apologized to Passengers and gave his Credit Card to charge a Round of Drinks for everyone.
Airlines should immediately implement rules that ANYONE that disturbs, disturbs the peace, delays or is rude to other passengers should be arrested and taken to jail and banned from flying (Medical emergencies excluded ofcourse). This is becoming completely ridiculous.
@@tinacatharinaeden2711 Airlines cannot arrest people (that is for the police they call in to decide or the air marshals which are agents of the FAA). Most of the time these people are not arrested (the woman in the video certainly was) unless they are violet towards passengers or the officers that have to escort them off the plane. Most of the time they get a citation and are free to go. They are detained, not arrested, usually. These people do usually get put on no-fly lists for that airline for a year or more, often times other airlines look at no-fly lists of competing airlines and may refuse service to people on multiple no-fly lists if they do not pay a substantial fee. Nobody should go to jail just for inconveniencing you.
You can in fact speak to some degree while being choked. It all varies of course. This lady even was clearly not having that sort of distress however you should not assume people who say they can't breath aren't being honest. Years ago,, I gave my mother the heimlech maneuver and probably saved her life after she choked on some sort of food. She was able to say she couldn't breath.
While it's agreed that flight attendants are not the cleaning crew, the passenger certainly isn't either. However, only 1 of those people is responsible to solve it. The dude can clean it, or she can call the cleaning crew out and delay the flight, or she can clean it and may have an obligation to depending on the policies.
Exactly, the person is a paying customer. It is never the responsibility. And it doesn’t matter whether it’s in the flight attendance job description or not if the flight attendant won’t do it it’s ultimately the pilots plane and the pilot makes all of the last decisions correct? So the pilot needs to clean it and make sure that they present a safe disease, free and comfortable product to the customer. I’m astonished that Kelsey is childish and as much of a brat and entitled and selfish to actually say what he just said and recorded video. He literally just tried to give everyone on his plane and excuse to not do any work .
I don't know what the answer is here, but I do think that the Stewardess (personally, I prefer the terms "Steward/Stewardess" to "Flight Attendant") should be willing to clean it up, whether it's her job description or not. It's certainly not the passenger's job, even though it wouldn't hurt him to clean it up. I have done extras - things that my job description did not call for, and I've also seen other people do extra work that falls outside of their job description. Being willing to go the extra mile is what puts your company a step above the other companies. That said, if I were a passenger, I would not mind cleaning that up... much
May not be within the fight attendants' job description. But the flight attendant is a representative of the airline. Kelsy's stand on it. Sure sounds like the words of a 'union steward'.
@@hoopslaa5235 You are correct about every point. Kelsey fakes a lot of humility but seems like a passive aggressive phony who loves the respect he gets as a pilot that he never got growing up. A flight attendant is only a cocktail waitress 90% of the time. They get the big bucks and perks for the other 10% when they need to deal with everything else, like emergencies big and small - like a dirty seat. If Kelsey thinks passengers should be do-it-yourselvers and help themselves, will he be OK with them going to the galley and helping themselves to a coke because the flight attendant is busy dealing with some problem and cant run the drink cart?
I'm not trying to mistreat flight attendants anyway but I'm glad you stated their job duties so I am clear. I do clean out the seat back in front of me and hand over my trash. Thank you for the clarity, that is awesome.
As a former airline staff member, I have seen customers make bookings for the wrong month, wrong day, in the reverse order of travel, and in all cases the customer is expecting airline staff to fix it for them and can't believe they made a mistake.
I have made mistakes booking a hotel. I still don't know how as I did it. But the desk clerk was super nice about it and there was a room available and he handled it.
This reminds me of my days in car rental customer service. Same thing with totally wrong bookings. The classic is when they outright try to blame others or preferably you or the booking system for their mistakes, systematically attempting to put you on a guilt trip. Out of my own experience as a traveller, I have found that decent behaviour can get you a tremendously long way, such as a silent upgrade for example.
When it happened to someone I know (booked their return flight in December instead of September), they didn't expect anyone else to fix it for them, just patiently bought the only remaining ticket (first class $1500, a very expensive mistake) and felt like an idiot for a while. Makes a good story for them, though. So sure some people expect you to fix it for them, but it's not in all cases.
Your experience at the Lufthansa counter reminded me of my only experience with native Germans when I was a server. The workers for a German vacuum company booked the entire restaurant for lunch. I could not believe how they treated our staff. That was decades ago, but it left a lasting impression. I don't think I would ever want to visit their country if that lunch crowd was representative of their culture.
It doesn't. You are surely aware that there are idiots everywhere around the globe, your country included. I'd be disgusted by such behaviour as well, but it is neither exclusive to nor representive of "german" culture, which in itself varies widely between the different regions. Some people do have the misconception of bavarians representing gemany as a whole for example which couldn't be further from the truth.
He's not going to record his true feelings about FAs. FAs that he MAY work with in the future (Kelsey flies passengers infrequently) would hold it against him if he recorded that flight attendants need get off their high horse, check their ego, and handle the challenging situation the right way.
The second clip is confusing. The passenger said he asked her to clean it up and she refused. The flight attendant said he asked for sani-wipes and she told him they didn't have those. So it sounds like he might have been trying to clean it up himself but then things went awry.
What I think happened is he noticed the mess, asked if she had any wipes, and when she said no, instead of hearing “no, we don’t have wipes to give out to passengers,” he interpreted it as “no I’m not going to help you,” when in reality he just didn’t give her any information other than the request, and so she didn’t have any context, but some people expect everyone else to read their minds and jump to wild conclusions when that doesn’t happen.
Flight attendants should clean up messes. It should not be left to a passenger who did not make the mess to clean up. These flights cost enough money as is and the customer service is already as abysmal as it gets for an industry. If you don't want impolite unruly passengers then don't give passengers a reason to be.
@@artboy57 they should not have been there..that is the fact but what you reveal is the mediocre standards of an unimpressive, unaccomplished life….enjoy your next Spirit flight.
@@willtee1526 Considering all I did was quote Kelsey at 7:36, and agree with him, I think your the one with the sad life bud. I think someone missed their nap time.
The flight attendants are the customer service representatives of the airline on that flight. It is there job to do something when the cleaning crew has left unacceptable conditions. I think food stuck to the chair is unacceptable. The FA needs to take it up with the cleaning supervisor.
I have heard flight attendants on multiple full service airlines say "We are the cleaning crew". With how quickly they have to turn the flights I don't think a cleaning crew comes on board in most situations until the last flight.
I fly delta lately because they are one of the few to my final destinations and as I’m leaving there are no less than 6 people waiting at the front to clean the plane when we get off. They are the cleaning crew. Years ago the “flight attendants” were the cleaning crews. Now not so much. I’m guessing it depends on the airline now. I’m going to try another airline next to see how it compares.
All major airlines in the U.S. (i.e. United, American, Delta) have contracted and dedicated cabin cleaners. Sometimes they do miss things because they are under pressure to finish and get to the next aircraft.
@@Niteowlette yes. And when they miss it’s the FAs job to NOT BOARD and visually inspect and make sure it’s ready for paying customers and if not then they are a rep of the airline and face. And pilot too! Pilots make last decision so pilot needs to delegate to which cabin crew member on the flight in the air to clean it up after take off! Hello! This bratty little child pilot of the channel is literally saying it’s not FA job, so then you do it and pilot!! Because he last person who’s job it is is the passengers !! Hello!! Tell me how a paying passenger is it their job before an actual employee! All companies in the world are team efforts, you job or not IT IS NEVER THE CUSTOMERS JOB! The amazing amount of laziness and kelcey just said it out loud and with confidence!! Omg UNSUBSCRIBE STAT! Never put a like on this channel again!! My god Kelcey! You little brat! 🤦♂🤦♂🤦♂🫣🫣🫣
@@Niteowlettedoesn’t matter. Customer doesn’t have anything to do with that and the flight attendant is the one they have contact with. If cleaning a seat is beneath them, why can’t it be beneath me too? I can tell you a top class airline would not behave like that.
exactly my thoughts... This might very well be a person in psychosis or a person with bipolar disorder in a manic episode. But I'm sure it's fun to watch....
Sorry, but the airline is responsible for the cleanliness of the airplane, not the passengers. Asking somebody from the airline to clean up the seat seems entirely reasonable. And holding them responsible for the cleanliness is the only way that this is going to improve. That said, that's just some stupid crumbs, so receiving a wipe seems reasonable. I'd get angry too if I wouldn't get those though (usually my backpack is under the seat so I would be able to get some wipes from that though, being self-sufficient is always a good idea, heck I bring my own snacks).
I overslept and missed a flight. By being GRACIOUS, COURTEOUS, and ADMITTING THAT I WAS THE ONE WHO SCREWED UP and expressing GRATITUDE for anything that the airline could do for me, gate personnel got me on to standby seating and although I was later getting to where I was going, I STILL GOT THERE. So what is the lesson? CIVILITY AND COURTESY get you where you need to go.
Works the same way when you're pulled over by police.
The side of the road is not where you argue with them.... and that to can extend your travel time when you're being a masshole.
Didn't you try screaming and yelling at the staff and barking at them to TAKE RESPONSIBILITY and PUT CUSTOMERS LIKE ME FIRST, ME ME, and when that didn't work DEMAND to speak to the manager? Weird.
Even when its the airlines fault (Southwest Airlines, Christmas on 2023, I'm looking at you), when you finally get to the counter after waiting in line 6 hours, its helpful to start out with "I'm upset, I know its not your fault and I promise not to take it out on you" also does wonders on getting thing remedied quickly and less painfully.
AMEN!
Hold on, you didn’t insult or try to punch the airline desk customer service representative? How doing. Next time throw orange juice at the staff and you might a 1st class upgrade. Joke
There was a show in the early to mid-2000s called "Airline". Camera crews follow Southwest Airlines employees around performing their specific jobs. Flight attendants, pilots, gate agents, ramp personnel, etc., at different airports across the country. One guy at the ticket counter trying to flaunt his clout, angrily asked the gate agent, "Do you know who I am?!!! The gate agent picked up the mic and asked, and I'm paraphrasing, "Ladies and gentlemen, we have a passenger that doesn't know who he is. If anyone knows who this passenger is, please come up to the podium" Lots of laughter at the gate. I don't remember what happened after that but it was funny as hell!!!
I heard a tale about a difficult passenger arguing with the book-in lady. She was polite and professional. After he left, someone commented about it. "It's ok", the agent said, "he's flying to New York but his luggage is going to Houston"
Loved that show. I have flown a lot and have seen people loose their minds at airline staff. Kelsey makes the point, "how do that help you", I always thought the same thing. While they are doing this, you know any possible thing the desk agent could do flies, pun intended, out the window. If you calmly work with them, they appreciate the fact that you are not an asshole and do what they can. Of course having status helps, but being reasonable goes a long way. I am really happy my heavy flying days are in the past now.
I remember that one! So funny
This was an absolutely great comment. So funny. Thank you for the laugh.
😄 What an awesome response.
That's it, I'm carrying holy water on my next spirit flight.
😂😂😂
Wouldn't that get screened?
And please do use it when a demon flares up and say I rebuke you Satan.
Gotta get it past tsa. Can’t carry too much of it or you’ll have to add it to the jungle juice box.
Interesting how many demons TSA lets through, but only lets you carry less than one ounce of holy water.
I visited a friend who doesn't fly. I meant to leave for the airport much earlier than he persuaded me to. When I got to the airport about 1/2 hour before the flight, (the 1980s), my stomach dropped. The line for economy passengers had at least a hundred groups in it. The business class lines were clear, with 2 gate positions completely open. I stood in shock, realizing I was going to miss my flight. It showed on my face. A kind gate agent called me over and processed my bags. Bless her! I still remember that kindness 40 years later!
@@redelfshotthefood8213 this was the way it used to be when flying was civilized and service oriented
@@willtee1526 Yeah, times have certainly changed! 😢
That was awesome but if you were late for your flight it would have been your fault. Accountability seems to be outdated which is sad
@@Luvtallhorses How about accountability for the _airlines,_ which seem to have a major screwup *_every single day!?_* Why is it that human beings always have to be perfect, but major corporations can routinely screw things up with impunity?
@@Milesco If you can't see the difference between a company making a mistake and an individual throwing a tantrum and smashing things, then I pity you.
Courtesy goes a long way. One time flying cross country, flight attendant was having a hard time closing the overhead bin a couple rows in front of my wife and I. I asked flight attendant if I could help, got up, rearranged a couple bags, shut the bin. One minute of help, flight attendant comp'd me two drinks and my wife a glass of wine. It is not hard to treat others with respect.
Or even if you want to be an asshole, there's respectful ways to do it. I just don't get why people get on flights if they can't be decent human beings though.
They also keep care of the exit row passengers, which I usually choose. They require you to be able bodied and give you the extra scrutiny. Cool. I'm a big boy, I can and will get that door open. They tend to care for you a little bit more if you're polite, capable, and I bribed them with chocolate. They like that. Even got a date offer later.
That the spirit !
Best flight attendant putting someone in line I have ever seen in person. "Gentleman" was quite drunk, swearing and trying to get others to change seats with him. Just being a nuisance when trying to board. Flight attendant comes up to him, nice and close and says "Sir, you can sit down, be quiet and we can all have a great flight to Vancouver. Or you can continue to look like an idiot by being the flight entertainment, potentially delay the flight and perhaps get arrested. You have 10 seconds to choose." I guess he saw her face was not messing around, he sat down and we never heard a peep out of him the whole flight. LOL I congratulated her on the way out. All she said was my last flight was a bachelor party to Las Vegas and I was not putting up with anymore sh*t. So awesome. LOL
Great story!Some women have that control!You can see it in her eye!It’s awesome to see if you aren’t the one she’s talking to!Hahaha The old days flying was fun and everyone was for everyone!Like a big family!Manners respect and women and children first!!That’s all out the window now!Men just punch women out!Walk away!
@@CourtlandCTower-td3bm LOL! Men just punch women out and walk away. I was taught a man never hits a women and I never have, but there are females out there who do not act like women.
Good on her, and they have to deal with people like that on a daily basis too!
Bachelor party to Las Vegas?? That's the créme de la créme of decent, empathetic people 🤣🤣🤣🤣
That sounds like something my friend Vicki would say. She's been a flight attendant on United, 25+ years.
“ALL I CARE ABOUT IS FREEDOM!”
"Ma'am! You are free to speak, but anything you say can be used against you in court."
And you are free to get off the plane... Preferably while it is still on the ground.
There seems to be an epidemic of freedumb
74 gear seems like the kind of dude that would stick up for his crew without any questions asked if he felt the need 👍🏼
“All I care about is freedom!!!”
“You’re under arrest.” 😂
As a wise man once said: The one freedom you always have is the freedom to accept the consequences.
"I can't breathe!" ..... really? 😒
@@feynthefallen That was a stupid man doing stupid things then.
@@andreituculescu2630😂 In my professional nursing assessment, girlfriend was moving LOTS of air!
@@StillPooh62yup. Sooo many really loud words and screaming. That takes lots of breathing
She looks sane, really stable
Next, she'll pitch her tent in the aisle.
People with severe mental health problems often react badly to stressful situations . Hopefully nobody was hurt and the lady got the help she obviously needs . Feel sorry for the folk on the flight though . This is very distressing .
@@KeefsCattys😂😂😂😂 It is entertainment value. Those people should all have to pay more to enjoy this level of theatre.
@@KeefsCattys
We can only hope you get back on your meds.
like Trump . . . .
Acting like an adult and using basic manners would eliminate most problems with flying...and life in general :-) Love your videos.
The problem is that most “adults” don’t act like one anymore.
I think those days are over buddy. This is the "everybody gets a trophy" generation all grown up.
@@Coconutscott But who gave them those trophies? Hmm. I wonder.
@@Sniperboy5551Most recent people who moved to Austin let their pets pee and poo everywhere.
Many people lack basic manners. Lord have mercy lol people get on my nerves. But we can dream 😊
I've had a ticket that got "lost" - a number of years ago I flew with an infant in my lap. One of my connecting flight segments was on a code share flight and they couldn't find our tickets at all in their systems when we were to check in. I carried a print out of my itinerary with all the pertinent info on it so they too could see it should exist. It took a manager calling around and an extra 40 minutes or so, but eventually they did have our tickets so we could check in and get on the flight.
It wasn't the staff's fault that there was an issue - patience, politeness, and kindness all around, and I'm grateful that they worked diligently to find our tickets so that we could get on the plane. I can easily imagine the situation going in a different direction if you'd throw a hissy fit instead of being kind when encountering such an issue.
And THIS is why I always print out a ticket at home to have in my carry-on, just in case.
I had a ticket invalidated because the airline changed the international flight schedule and I didn't find out until I got to the airport and couldn't find my flight on the schedule. It left the day before and the next flight was in 2 days. Luckily they managed to re-book all my flights and connecting flights as well. I was going from Israel to New Zealand, so a very long way. So I went through some different countries that I wasn't expecting to go through. :)
On a British Airways flight from London to L.A. a 21 year old kid sitting in front of me had too much beer and red wine and then puked all over himself, the back of the seat in front of him, his seat, and the aisle next to him, and a little bit of splatter on the passenger the other side of the aisle. It was gross. I really felt sorry for the flight attendant who seated the kid elsewhere then changed the seat bottom, placing it in a plastic bag and then cleaned the mess. I told the flight attendant I was very sorry that he had to clean up the mess. This is what he said to me: "I am not cleaning it for him. I am cleaning it for the rest of the passengers". Still it was awful, and credit to BA crew for doing the right thing.
BA is professional and consistent. Virgin Atlantic is also professional and way cooler than every other counter at Heathrow.
Why didn't they
They should make the stupid man clean it
Now this was a true professional…. Bravo for him
Bit of the FA had refused him the drinks?
I’m an airline pilot… and short connections is not on the passengers, in my opinion. If the system pulls a route that gets them there when they need to be there, then the airline or scheduling software should have some accountability. I realize that’s a long shot, but most aren’t as familiar as we are… some may even be on their first trip.
As a passenger I would agree with u. We buy a ticket to get from A to B, the airline or travel agent tells us, what will get us there. But then, here in Europe the airlines are only legally required to cover food, hotels etc due to delays, as well as automatic compensation to passengers, if delayed more than a few hours (I dont remember the exact number, maybe 3½?).
Oh, and passengers like the guy, where they turned around 3 hours into the flight, would be not just fined here, but also required to refund all extra costs to the airline, which would include compensation to the other passengers. Lets just say, we get very few of those in Europe.
I agree, that the booking software should be able to alert you if you try to book close connections. But sometimes the booking is not done at the same time, so how should the software know? Maybe a general message on booking websites would help, alerting the passenger that if they book a connecting flight, they should consider enough time. I usually give it at least an hour, depending if the transfer is with the same airline/ airline alliance, if I have to switch terminals or if there is immigration involved. Eg. flying to the US, I know that I have to get through immigration before I can get to my next flight. And I know that the lines can be pretty long on a busy day. In such cases I consider four to five hours - worst thing that can happen is that I sit around an airport and have to watch Kelseys videos for that time. 😁
Most booking software clearly tells you to note a short connection time. You have the choice to select a different flight in most cases unless it is the only flight.
@@dfuher968 Oh yeah in the US harassing flight attendants is a federal crime there's a zero tolerance policy and you can be fined up to like $250,000 I think and you can go to jail for years.
I got a 45 minute connection in Hong Kong, to make things worse coming from continuously congested Heathrow. Next flight 6 hours later. All on same company. Not a newbie, but I took it - worst case would be I made it but my bag didn't. If I get offered a through ticket from the booking system and on the same company, it should be OK.
It's another thing if you have two separate bookings and you made it tight by yourself.
(Yeah, both me and bag made it).
The sheriff can not even hold back his laughter. spirited passenger for spirit airlines
Saw an Alaska flight crew handle a medical emergency, they were like a well-oiled machine. They were quick, efficient, didn't let the whole plane (protected the passenger's privacy and dignity) and TCB. That is what they are trained for and they were top notch.
😂😂😂Help me Jesus. That first woman was hissing like a vampire exposed to sunlight.😂😂😂
😅😅😅
The content of this video is why Kelsey flies cargo.
People as pictured in this video make me wish I could fly cargo...
Also, the Academy Award goes to....
@@kanamisprs4330 I’m thinking you’re probably Correct 👍
At least no cargo would yelling at him😅
But you heard it - Kelsey would be the first one coming out of the cockpit to see the "show" 😆
@@stoffls I suspect his comment may have been tongue in cheek. Let's face it the Idiot on the plane, train, bus is always entertaining until its the one you're on.
I agree -- The peanut butter sandwich deal is just not negotiable.
On a flight I was on in the '80s, the person next to me had requested a special meal for dietary reasons (I think it was low sodium). Someone didn't like the regular meal choices, and tricked the flight attendant into thinking the special meal was for them and they just had the wrong name down. When they got to us, there was no more special meal left. And the person next to me had to go without a meal because someone else was too spoiled to pick between the choices offered to them.
absolutly. you just don't eat another mans peanutbutter sandwich. the worst of all crimes!
@@solandri69 I wish I could be that selfish and thoughtless at times. Then again, maybe not.
Note to self: if I ever find myself on a plane with Kelsey, make sure that I don't deprive him of snacks, even accidentally
Definitely crossed a red line with PBJ!😂❤😂
I have been enjoying your channel for a while now. It’s about time I bought you a coffee. 👍
me too!
She seems like a stable, well-adjusted human being.
What even is that these days?
@@budgiefriend Good but sad question.
she should see an exorcist... clearly the devil has taken over her soul. That is why they call it Evil-Spirit Airlines.
NOT.
Voted Democrat.
The peanut and jelly sandwich incident was the inside information we were waiting for. Don’t mess with Kelsey’s snacks. Excellent video!
Or bring a few onboard with you, if you know Kelsey's piloting? 🙂 As Kelsey often says, being nice can go a long way at times. 🙂
That first woman is higher than that plane could ever fly! 😂😂
Years ago a comedian said, "I've noticed that since airline deregulation, all the people that hang around bus stations are now at the airport." Cracked me up.
Wait, you’re a flight attendant responsible for boarding and assisting passengers, responsible for scrutiny and security for the flight, responsible for assisting an evacuation in the event that there is an emergency at the gate, and you’re the face to face representative of the airline - but you’re not considered to be on the clock if you assist and somehow get injured as you’re doing any of the above? How messed up is that???
This sounds like a violation of or loophole in labour laws. There are many professionals working off the clock before the wheels are up and the time clock starts running. Thanks to all of you who do those jobs and serve us so well.
IMHO, if you are in uniform and inside the airplane, you are on the clock, whether the wheels are on the tarmac or wings in the air.
Pay doesn’t start until push back. They’re still on duty.
I know some passengers who were informed of that after nagging her for their 2 hours on the tarmac. She snapped and let them know they were all angry and off the clock.
@@ronsullivan132I agree, but the reality is unfair, we can be sympathetic to someone who might be "on duty" 13 hours but paid for 8.
It's so they can skirt federal safety regulations for working hours. Happens for truck drivers too.
And the oscar goes to....
Crazy lady on a plane for her performance in "Typical Spirit Customer"!
At first, I thought she was Tracee Ellis Ross and was like, "Oh my God, no! You can fly private wings, girl!"
didden even doo nutten
Truly a High Spirited Customer. Or perhaps a Customer with High Levels of Spirits in their Blood.
About 8:15: A lot of bad behavior would stop if 1) the offender had to reimburse the airline for all expenses incurred. 2) Had to reimburse ALL of the passengers for their missed flight (including connecting flights) and hotel bills. And 3) Were banned from flying with ANY airlines for 5 years for first offense, 10 years for the second, and permanently banned for life on the third.
If you want to FAFO, then privately charter/purchase an aircraft for personal stupidity.
Your first idea, to make the offender reimburse the airline AND passengers for all expenses incurred is enough to screw the offender into the wall. Take that jerk that caused the flight to turn around after 3 hours.. Just the gas cost to fly 6 hours (3 out and 3 back) is probably close to $50K and I can just see the jerkface writing a check for just THAT, let along reimbursing pax for missed connections etc.
They used to charge the responsible person for the landing fees for the unscheduled landing.
@@Joeybagofdonuts76ouch. That would leave a mark.$$$
a lot of bad behaviour would also stop if the airlines didn't f.... up and do double bookings and other incompetent things
@@Joeybagofdonuts76this is funny. Been watching these videos for awhile. An hour ago I was thinking, I wonder what airports charge to land. I never saw anybody mention landing fees. So I looked it up. And here you are, talking about landing fees.
Kelsey, I can tell you why people end up with 15-20 minutes connections: My original AA flight was delayed due to hydraulic issues. Then when it was finally fixed the crew had timed out. Then they delay us another couple of hours to get a new crew. Which means you have already missed your connection so you run to customer service and get the last seat on a plane that gives you a 15 minute connection to the last flight of the day into your final destination. And as you said, nobody waits for you to exit first, but the nice man who does wait explains to you how to navigate to your connection gate the fastest. But you make it! And that is how you get a 15 minute connection out of your previously planned 3 hour connection.
Btw…I also missed my planned dinner with friends, one of whom is an AA pilot.😂
One time I was in a flight coming into Pittsburgh that was delayed. As we were preparing to land the flight attendant explained that a lot of people had extremely tight connections so she asked us to please wait while the people with the tightest connections got off the plane first. After we pull to the gate she would call out a flight number and destinations and how many passengers, and those people would get up and start to leave. Then she would call another flight number and destination and how many passengers and those people would get up and leave. It was all very orderly and nobody minded giving those people a chance to get off the plane first. I don’t understand why they don’t always do that.
VERY true! I have never missed a flight due to me being late. I have missed SEVERAL connections because the airlines f'd up. I'm not even tossing weather in there, just situations where the union employee attitude has ruined everyone's day. I was coming back from Germany a few years ago, and my flight leaving Houston was delayed several hours because a mechanic didn't sign a log entry. All of these sites are part 145, which means a supervisor can sign the entry. But, instead we all missed connections, and ultimately the airline shelled out thousands of dollars to pay for hotels and meal vouchers and rebook 138 people on various flights the following day.
only place i risk a 15 minute connection personally is schiphol, not because it's a great airport or anything but because it's one of the few airports i don't mind getting stuck for a day, as I just go to my home ( i often fly between jobs that are both not in my home coutry).
I'm 66 years old, and can remember that back in my childhood you dressed up to go on an airplane and there were tons of stewardesses on each flight. Back in those days, you really did see them doing a lot of 'passenger service' duties. Nowadays, with the much smaller number of Flight Attendants on each flight, they have their hands full with doing what they need to do without having to deal with these disruptive and sometimes violent passengers who feel they are 'entitled' to something.
Don’t forget 185 ppl lighting up cigs atop 10,000 gallons of jet fuel 32,000ft in the air. Smoke’em if ya got ‘em! No HEPA filters back then either! - I can only imagine the cloud of haze lingering throughout that cabin (no worries they had 5 rows for non-smoking too!) It’s not like you couldn’t just crack open a window! lol😂
I just posted a comment with the same words and sentiments. :) It really is sad that flying had come to this. And yes, I have run into some really grumpy FAs as well recently. 😂
And.... the Flight Attendants were fit, attractive, polite and under 40.....ah standards...
I'm 63 and glad I at least got to fly on the airlines during the 60's and usually every year, going to Florida or The Caribbean. Sublime. We even flew first class once, as we won tickets.
There’s a particularly nasty well dressed man running for President right now. He dresses fine, but still behaves like an out of control lunatic.
I used to fly often for business and always found that a manners and common courtesy made my flights uneventful.
Regarding the "please let people with an urgent connecting flight get off first" -- that once really helped a bunch of colleagues and myself when coming back from a conference in Vegas. Due to weather, all flights were massively delayed, and instead of around 2 1/2 hours, our turnover in Chicago was ridiculously short. People really did stay seated, allowing us to run all the way from the airplane to the other gate, and literally had it close right behind us. It was an intercontinental flight, so we were very glad not to have to spend an extra day or two before the next connection.
I was on a flight bringing MIA remains to Atlanta from viet nam.
The pilot requested we all remain seated while the flag-draped coffin was removed first with a solemn military unit.
Those of us who could see it on that side of the plane were in tears….
We honor you, welcome home Soldier 🇺🇸
@@pameladeeReturning home is always good, but the question is what this soldier was doing in a foreign country?
Between the climate and the general fragility/lack of redundancy/penny pinching of most airline systems, that story is becoming very common. People who didn't book a tight connection at all, but find themselves landing at an airport with their fingers crossed that if they run real fast they can catch a plane going in the right direction.
@@ilsavvyou’re kidding right?! Just where exactly do you think our military forces serve? Especially VietNam era soldiers!
@@ilsavvthey were MIA, missing in action. It’s likely that the soldier was lost in Vietnam, the remains were found, cremated/prepared there, and then flown back to Atlanta. Why would they do it in Vietnam, you say? Well you don’t want to postpone the preparation of a dead person and leave them to rot further.
In the spirit of the Olympics:
Demon voice & demon breathing - 10/10
"Except for the PB&J sandwich which I called dibs on BEFORE the flight"
Love it!
You don't mess with the PB&J, man! 😂
There must be someting in the water they drink in USA that make people go off like that. ONLY IN USA !!!!!!
K. Should have put it in the special PPJ pocket that comes with that CAPTIN'S hoody.
Messing with someone's PB&J is next level 'Falling Down' with Michael Douglas.
Insert Ross Geller's "MY SANDWICH???" rant [Here].
😂😮😂Not Falling Down😁
I feel so sorry for mentally compromised people having episodes in public. I have no sympathy for bad behaviour from entitled people. It is sometimes hard to tell the difference. Peace brother. Love your insights.
Mentally compromised people should not be out in public without supervision, especially if they can have episodes. That's how they get others late, injured or themselves hurt.
@@Shadow__133 Wow. Thats an awfully selfish statement. Yes they shouldn't be in jobs operating machinery or driving cars for example but what you just said is one step from forcing a certain religous group from wearing a yellow star in public.
@@dm7618 Selfish of you, I am thinking about everyone's safety. Even a forgetful elderly can cause mayhem and someone to get hurt.
These people need to have proper medical supervision, and not wait until it's a police problem.
@@Shadow__133 The thing is, is that there are millions of adults in America who're alone and suffering from mental illness. They could easily go off their medication for whatever reason and no one is any the wiser they have or are at risk of harming themselves or other people. It's not like every mentally disturbed person gets assigned a personal assistance.
In fact, it's odd you're going after the "mentally compromised" woman and worrying about everyone's safety while you missed the elephant in the room who's having a full-on, destructive episode, ripping everything in sight off the tables on her rampage through the checkout while yelling her head off like she's lost her damn mind! I think she poses more of a risk? YIKES!
@@Shadow__133and who do you expect to pay for this round the clock supervision? And how do we determine what level of impairment requires it? Do we remove all rights from these people arbitrarily or just when it’s most convenient? It sounds to me like you want to go back to the 1800s.
I was laughing with Kelsey! She could sincerely play a possessed person in a paranormal movie!
As a weekly business traveler on AA, almost NEVER have I seen a flight attendant, male or female, not go out of their way to help passengers with their bags, finding room for bags, or generally doing everything they can to help passengers. Knowing they’re off the clock while doing so is infuriating. I can’t speak for the other airlines, but I’m sure their flight attendants also do the same. Very under appreciated job. Respect.❤
They are off the clock until the door closes, and they don't close until everyone is situated.
@@user-ho1yn6ms7y meanwhile at United, "put down your tray table!!" 🙃
I've definitely had the experience of an F/A not giving basic service citing the whole "I'm here for your safety". I have a torn rotator cuff and can't lift bags into those overhead bins. I had to end up asking another attendant for help and he was very nice about it. But it seems like more and more they are hiring people that believe offering help or anything to keep you comfortable in flight is completely outside of the scope of their duties and its frustrating.
My husband represented a few airline attendants injured, usually opening the emergency exit doors, in Workers’ Compensation case.
U Americans have some seriously weird - and unjust - working practices.
It’s not a complete video if Kelsey doesn’t mention snacks somewhere in the video 😂
Your RIGHT! Kelsey and his snacks....sort of like Shaggy in Scooby Doo!
The man has his priorities straight, that's for sure.
@@alka9613 I think he should do a video solely on snacks
@@alka9613 Does anyone ELSE picture that Kelsey would NOT panic if a door flew off but would absolutely flip out if the snacks flew out that open door???
On the tight connections: I’ve taken regular flights to Ecuador, just about every three to four months when I could get the vacation time. So over the last five years, I’ve taken 17 trips to Ecuador. I transfer in Panama. Once leaving from JFK, we were on the taxi way ready to get in the runway and we needed to head back as a young woman with a toddler changed her mind. We returned to the terminal area, she calmly deplaned, no one said anything. Most of the plane was passengers like me that had a 1hr transfer window in Panama. You could feel the tension as we had to return to the line to take off. This took 1 hr. The pilots seemed to keep their feet on the gas and we rocketed to Panama City airport. It was incredible. The airline (or airport personnel or both) got us parked just two minutes apart from our gates. Flight crew was on point directing each passenger to the direction of their gate for their destinations. The transfer flight was delayed about 30 minutes overall, which was also amazing. I don’t know who was heading up the logistics that day, but they brought their A Game. I wonder if all the other passengers took note and appreciated that marvel of time juggling. Thank you.
@andrewsmith9174 - what airlines? That helps us as consumers. It is really helpful to give credit where credit is due.
@@billwindsor4224, prior to Covid, I was mostly using Avianca. But then they took a turn post pandemic as all the airlines did and went with the small/medium/large pricing. Didn’t like that they took a year to mostly refund my tickets for a trip that were purchased just before the world shut down. Avianca also has a very bad habit of last minute gate changes now.
I used United on a couple of Direct flights and they were good. It’s 6.5 hours direct from JFK.
I used American once, and they were very good, transferring in Miami. Flight crew was somewhat more friendly. However, because each leg of the trip was about 4hrs, you don’t get a meal.
My preferred is Copa. Good pricing, on time (unless the above issue happens), generally likeable crews (that’s subjective I know, they deal with so many people). I’ve enjoyed Copa over the others using their Miles Program. I’ve gotten several surprise upgrades to the first class area. It’s not luxurious, but I try to get forward on my trip to Ecuador to get off the plane sooner. I hope that helps. I enjoy traveling and have had no issues that were really something I could do anything about, so I enjoy the experience and the story, as above. I had some fun on a first leg flight sitting next to two nice ladies on a first time vacation to Panama (we always transfer in Panama City). They were just a little nervous about flying and we had a few laughs on take off. Coming in to Panama City, we came in and it felt odd to me. Sure enough, the pilot pulled up to go around. I turned to my nervous partners in the row and said casually, “wow, that’s never happened before.” Then I had a chuckle at their eyes getting wide. Soon we were on the ground with another laugh and I wished them luck on their vacation. I think I’ll take a Panama vacation once one of these days.
THEY SHOULD OF TOLD TO STAY PUT AND FASTEN YOUR SEAT BELT...END OF GAME !!
Being gracious and kind to the hard working flight attendants will help them to be gracious and kind to you.
Many times I've been upgraded simply by being for the airline worker and treating them like fellow humans.
Reminds me of an SNL comedy skit.
This so far is one of the more truthful comments
I legit thought the Thumbnail was taken from a Key & Peele sketch
who knew Spirit would give free entertainment
BINGO! hahaha
Seriously...Hollywood is missing some fine actors lately. That woman at the beginning screaming and her eyes wide, rolling is straight out of a horror film.
Hehe
Clearly a pro.
She remembered to yell, "I CAN'T BREATHE!" with great gusto while exhibiting no signs of physical impairment.
Well played madam genius, well played.
She should have done a curtain call.
she forgot the elephant dose of fentanyl though. shame
Probably practices saying it in front of the mirror every morning
@pi-sx: That seems to be the go-to phrase when POC's & Karen's in the US get arrested these days!
Note to self: Avoid the Greyhounds of the skies.
lol
Yep, flying domestially lately, just take a look around - I swear half the passengers are 'on paper'.
When I was in the Army back in 19and70 we used to call that "Riding The Dog"! It sucked back then, it sucks now ... even if they put wings on it.
"Break Your Spirit" Airlines
Calling them Greyhounds is an insult to Greyhound... Nah, this is closer to "Frontieras Del Norte" (or however that's spelled)
As a mother of three children, flying is really scary because when people go off, all I think about is covering my kids, with my 5'1" body, so someone doesn't land on them.
5:53 That looks like dry barf to me, not just dropped food, I do understand the flight attendant is there PRIMARILY for your safety but they are also responsible for checking the aircraft before boarding starts and they should’ve caught it. By not doing a proper inspection of the interior of the craft they accept responsibility for the errors of the ones there before them so I must disagree with you on this one, the Flight Attendant should’ve cleaned it up.
She also refused to get him anything for the gentleman to clean it up (she stated that they don't have handy wipes anymore, the least she could have done was get him a wet paper towel). He hardly put her on blast either, if that was his motive then he would have shown her face. It's just a bad look for an airline. And there's no evidence that he tried to secretly record it. Kelsey said he should have been an adult about it when we don't know how the conversation went and how politely or non-politely he asked her.
I agree. She works there. A filthy seat is everyone's job if a customer finds it.
17yr employee here!! Exactly correct! In your job description or not you still work for the company and you are a representative of the company and a face of the company. How is it the paying passengers responsibility to clean it up? Flight attendants have boxes of rubber gloves up in the galley so go put a pair on and represent the company, and satisfy the passenger !! The entitlement, laziness, and selfishness of women and some men these days regardless of age just shows you the decoration of the economy and the mentality of people in general lately. People are so selfish lazy and pathetic. Women flight attendance attitude and entitlement the past decade has shot through the roof and I don’t know why. But I’m telling you as a ramp agent and somebody that works on the ground control that flight attendants are so rude to anyone below wing and below Them, they don’t acknowledge our resistance. They don’t look as they don’t say please and thank you. There’s extremely inconsiderate and rude to consider below them. Amazing digusting women
@@hoopslaa5235 Unfortunately, current female "attitude and entitlement" is not just with flight attendants. It has become a serious problem in the West, hence the "Karen" meme.
@@Eternal_Tech uh duh!!! No chit! I’m staying on topic about airline employees though, apparently you’re not staying on topic! 🤦♂🤦♂🤦♂🤣🤣🤣
"It seems like more and more people are going straight off of emotions"
100% and it's not just you mate, it's definitely a thing. I run an independent post office in Australia in a semi-rural setting but with lots of city types moving in a large numbers the last few years for a 'tree-change'. I personally service at least 100-200 a day minimum. There are so many child-like adults among us now that it has deeply affected my work in a very negative way. Some people don't understand polite crowd behaviour. Many refuse to take responsibility for their own poor decisions or mistakes. Many more try to make issues that have zero relation to me somehow a problem for me personally. The sense of entitlement among some sections of society is totally out of hand. I've made a decision to bail out of direct customer service entirely in the next few weeks with the sale of my business.
I'm really not sure it's happening more often, it's just that everyone has phones with cameras and video and we have the internet now so we're much more informed about what people are doing. I've asked my mother if she thinks people used to be more polite, and she said yes, so maybe I'm wrong. I remember when people used to dress up when they went out and especially to a restaurant. Now, any slob wearing pajamas and house slippers feels it's ok to go out like that!
@@giveadoggyabone1 Actually it has. You forget phones with cameras have now been around almost 20 years. UA-cam itself is 19 years old. I’ve been working directly with the public for 35 years in various industries and noticed the increase in ‘entitled’ people, that increase skyrocketed during the Covid years and has remained. In my current industry of healthcare we gained security guards, even more security guards with special titles and duress alarms in every room. Sure we had some guards before but we never saw them or needed them. I don’t work ED. Now, I see them constantly and know them by name. We hit the button and they come running.
Before Covid we had an incident I was directly involved in and it was only during after incident reporting that I saw a guard, up in the bosses office. I was working in schools when they first implemented school lockdowns. Now those drills are as common as fire drills and parents abusing teachers is now way too common. Retail is just as ludicrous.
People have no idea how to act in public.
I flew often in the 1980's, 90's, and 2000's as a passenger. Retired now. I remember seeing a Japanese man, at Narita, go crazy at the counter. He was speaking Japanese and I don't know what he was saying. He began throwing items and was eventually detained. This happened back in the 1990's. It was a nice show. Nobody was hurt thank goodness. I remember a few passengers got verbal on flights. No fights. It seems different today. I often fly to Vegas (from DFW) and never saw anybody upset on those flights. I assume some folks may have lost money in Vegas and may be upset on return flights. To be honest I dislike flying. Not because of Airlines or equipment issues but rather the immature people in the World. Flying was Heaven in the 1980's. I flew to Chicago's Butch O'Hare (O'Hare) Field 4 times weekly (on the now retired MD DC-10's). There might be 30 people on the American Airline's planes. Boy o boy those were great times.
They really were. My dad was a DC 10 Captain with CANADIAN AIRLINES. Such a pleasure flying back then.😊
"I can't breathe!" That was hilarious.
She's a good comedian but somebody did something to her drink, is Bill Cosby back released?
One of the downsides of ultra low flights is ultra low people.
Are you implying that people who either can't or don't want to pay premium prices for flights are somehow 'lesser'? How elitist of you.
@@American-Jello First up, let me address that I, obviously, don't know what they meant, but do you not agree that it is less likely to have this sort of encounter on something like business class Emirates or Qatar or whatever else? Some people (I'm referring to the passenger) just feel like they are the middle of the universe and they require to be treated accordingly, those are typically the people who pay the least and ask for the most, given that where would you think those peoply fly price-wise? Stop looking for things to be offended about.
In my brain majority of human beings are decent and would not mean to offend anyone like the commenter above, so that's what I immidately jump to, but on the other hand you did just jumped into offending someone...
@@American-Jello I flew on the world's first jet airliner (De Havilland Comet) in 1963, when not all people could afford to fly. All the men wore suits, ladies dressed like ladies and behaviour was polite and civilised. Forty years later on an ecomomy flight from Australia to London, a 'gentleman' sat behind me wearing shorts, a sleeveless vest and a bush hat. He stunk and didn't shut up for the whole flight.
Last week, I was on a budget airline flying interstate and the plane was left like a pig sty.
The unfortunate reality is that the lower socio-economic element tend to reduce the standards,, which is probably (apart from some degree of comfort) partly why they have separate classes on airlines and trains.
It does sound like an elitist generalisation but I think there's sufficient empirical evidence to prove my point.
@@Parawingdelta2 i'll be awaiting The Empirical Evidence, your Majesty.
@@jtwright4095 I'd admit to it being anecdotal evidence for air travel, but look at those behaving badly on other forms of public transport. It's not those who have a Mercedes parked at the railway station car park.
Anyway, I'll have to go now, there's a problem with the drawbridge over my moat.
Do not EVER tamper with Kelsey’s snacks, I mean it, not ever!
That guy stealing Kelsey's PB&J clearly never watched his channel!
Great shout out to the folks working in the cabin. They're human beings who work and train to keep you safe.
They're glorified cocktail waitresses, nothing more.
@@chrisescobar4199 Only to those who treat them as such. To me they aren't there to wait on me. I'm an adult who can take care of myself. They have enough to do.
@@chrisescobar4199 with that attitude I'm sure you're just a treat to have on the plane.
Wow it's been a long time since I came across your channel!
Your channel has exploded! 👏
The last time I watched your videos, was when you were talking about rude comments, saying you looked like a boiled eagle! lol
That's how long it's been. Anyways, listening to you has always sparked that love I had, growing up, wanting to be you guys.
If you ever fly people again, and somehow I'm on that plane, I'm knocking on that cockpit door to shake your hand and meet you, even if they drag me off in the process. 😁
Stay Blessed Sir
Second story - That seat looks wet. While it may not be the flight attendant's responsibility to clean the seat, it is the airline's responsibility.
But God forbid a woman actually get her hands, dirty, and do something that’s not in her job description, despite being the face of a company and the representative of a company when they are a team with the pilots and a partner to provide a product to the customer. To expect the customer to actually do any work at all Before and Employee is amazing that this selfish little bratty egotistical pilot Kelsey just said here out loud. It’s like he was sleepwalking or under drugs and accidentally just said the part that everyone’s thinking out loud. Shame on Kelsey and everyone should unsubscribe to him and his dedication and viewership back because that is extremely uncalled for an amazing. He actually expected the passenger to clean it up before the flight attendant. That just shows you how much of a Simp and a white night that Kelsey is kissing the butt of flight attendant .
While traveling on a series of long international flights, our very young child accidentally made his seat unsuitable for the next passenger. We informed a flight attendant, who said they'd simply swap out the seat cushion. I'm thinking to myself, "Is that really true... that they carry extra seat cushions?" That was over 30 years ago. I have no idea if it was true then, and have doubts it would be true now.
Yeah, but he (apparently) broke the first rule of getting stuff done which is to state the actual problem. If you just ask for wipes then how is anyone supposed to guess that your seat is unclean, and not your hands or your bag or idk whatever else you use wipes for.
Kelsey is right tho. U get a much better result with good manners. If he had just been polite and explained the problem, it wouldve been a non event.
Tbh looked like a set up. Guy is complaining as someone films it for tiktok. Plus we don't know what happened before hand or afterwards. These snapshots of life are only one side of a story. I'm not saying the FA is right but a few seconds of film( that could be edited ) is not a full picture of circumstance. Manners help a lot too. There are too many entitled idiots out there on social media.
Getting between a grizzly bear and her cubs is far less dangerous than messing with Kelsey’s PB&J
I've had a situation where I had a 3-hour connection turn into a 15-minute connection (before finding out that the second flight had subsequently been delayed because of us), and another one where a 3-hour connection turned into an 8-minute connection, both as a result of the first flight being delayed by a significant amount of time. So whilst I agree that booking a tight connection is insane, it's not always the case that the connection would have been tight when initially booked.
I've also booked a direct flight before that the airline canceled on me and replaced with two connected flights with only a 45 minute layover in a major metro airport. And I had a toddler and a baby with me at the time. Their only other option was a 3 hour layover, which would have been even more hell (for me and everyone else in the terminal and second flight) with the kids. You're too right that it's definitely not always by choice.
Dude is trying his best not to laugh
Should have never shut down those state-ran mental hospitals 😮😂
I am absolutely obsessed with flying and I became a United States Marine only because the air force would not let me fly because of wearing prescription glasses. I think you have one of the most entertaining channels on UA-cam and I watch a lot of your videos. I learned so much about flying from you and it really keeps me interested in wanting to know more. This was definitely one of your best videos 👍👍. If I ever see you in an airport I would definitely buy you a meal. You just have to sneak me into one of those lounges that you frequent lol. I love your style and your professionalism. Great job brother. "KEEP THE BLUE SIDE UP".
You are a true patriot....thank you for your service..❤
Yesterday I was on a flight into Houston that was about half an hour delayed. As we were taxiing to the gate one of the flight attendants got on the PA and asked everyone who had a tight connection to raise their hands and then asked the rest of the passengers to let them get out first. It went just like you described. As soon as the seatbelt light turned off everybody got into the aisle and started getting their things out of the overhead bins. I was in row 28 and one of the people who had raised their hand was the guy next to me. I felt so bad for him. I called out from my seat, "I sure didn't see this many hands go up when they asked who had a tight connection" I wanted to shame those people but It didn't change a thing.
A few months ago I was on a delayed flight to Vienna. Hats off to the crew, who identified the passengers with connections already during boarding - and made sure they were the first ones to leave the plane.
I've seen the exact same thing happen several times. It seems no one cares about anyone but themselves. Sad.
I’ve experienced this only on a couple of international flights and the passengers (mostly Americans) waited as instructed.
I hope said it very loud too!
I recall these days and that never happened but those days are over. I always remained in my seat because everyone was up and getting their bags, I just waited until they had deplaned and we all arrived at the carousel at the same time. I never understood the rush, this would be after the people who had connections had exited.
5:20 dude paid for a clean seat. Someone who works for the company can clean it up. best person is the FA. She was wrong not him. Presumably they don't want to call the cleaning crew back so they should just clean it up. That's no different than a waitress not wiping down a dirty spot on the table because that's someone else's job. "that's not my job" will get you fired from a lot of jobs even if it's technically true. You know whose job it was to clean that seat even less than the FA? The customer
OMG! That Germany interaction checks 100%. She was probably being “nice” to you (in her mind), just imagine if you’d been a normal person. 😂 I am German and didn’t realize how rude and curd germans are until I moved to the States. Lol
My Mom is just under 5' tall and 82 y/o, she will say THANK YOU loudly and move on. It gets the point across and really doesn't bother anyone or disrupt anything. I also get a good laugh out of it.
When the nice officers walk on board your chances of flying today have already dropped below zero. Give up that dream and focus on staying out of the box next to Kelsey's head.
LOL
First time watching feed. I am impressed. You do EXACTLY what I do. If an individual does well, we praise them. If they goof, we call them out. Lovin' it.
As a german I feel I need to say sorry for the Lufthansa woman.
That's definitely not what she was taught.
Maybe the head of HR or some other big wheel will see this video and have a chat with that person.
I am German, and I am not surprised. My apologies.
I've been living in Germany for over a decade. Kelsey, it's not 'cause you didn't speak English. It's because you were so "rude" (from the perspective of an obtusely old-fashioned German person) to not ask for directions at the designated spot: the information desk. It's procedure, and "Ordnung muss sein"! (Google that.) And I guess she decided to teach you that lesson using the German equivalent of "Do you see a big blue 'i' for 'information' dangling over my head?"
My personal opinion about this particular Lufthansa employee: if you can't cope with other cultures, you have zero business working at an international airport. Especially not in hospitality for a self-respecting airline.
@@Eddyspeeder What she did was not okay, but maybe she just had a bad day. Or she had to deal with some really annoying person right before him and was unjustly taking her own frustrations out on Kelsey. It's definitely unprofessional behaviour - and I say that as someone who works at an information desk/call center of a hospital (I've seen coworkers who were normally pleasant people turn into snarky assholes when tired after an unusually busy 12 hour shift and patients/visitors who were losing their shit over unimportant small stuff one day and be perfectly friendly when I'd see them a day or two later) - but she, like all of us, is only human and so mistakes will happen. What I'm trying to say is, we shouldn't judge her too harshly without knowing more about the situation.
Based on friends recent experiences with Lufthansa and its "custom service" I think it was less "German Culture" as explained by other below (which I have experienced first hand) but just Lufthansa being Lufthansa. Who seem to bring Soviet era Aeroflot levels of contempt for customers to the flying experience. So many of their employees just dont seem to care. By all accounts even Interflug was never that bad.
Well, looks like she is immune to the vulcan nerve pinch.
It is not logical. Live long and prosper 🖖
Fascinating.
@@MillerTimeWORLD 😂😂😂 NANU NANU
@@lindabuck2777 Vulcan NOT Orkan...LOL
The needs of the many DO not outweigh the needs of the few in this case.
As a German, my heart sank when you mentioned someone being rude to you. Somehow I knew exactly what she was going to say to you before you said it. I’m so sorry you had to experience that.
Ironically, the only rude passenger I've come across was German. He refused to let a lady who was about to miss her flight ahead of him in the security clearance queue. Luckily some other Germans reasoned with him and he relented. But man, was he a dick about it! He was also on the same flight as me and we are Hella early so wouldn't have made any difference to him. Even my Mrs (who's German) said some scathing remarks to him!
@@jg2627 There's @ssholes EVERYWHERE... no matter where you go or what they look like. That is probably the most common thing WE ALL have in common.
@@cl1163 True. But in Germany a high percentage of them are working customer service jobs.
Hahaha, hilarious tongue-in-cheek commentary 😂😂; well done. 🏆🏆
Whether it is the flight attendant's job or not to clean up, it is the job of the airline to give me a clean seat.
And they can certainly advise passengers that they have other tasks that their company requires them to complete for an on time departure, but that they will absolutely get the right personnel there to ensure the seat is clean for the passenger. Too easy.
@@VictoryAviation 17yr ramp agent here and thank God, I only do it part time for the flight benefits because if I had to deal with how rude, selfish, entitled and inconsiderate flight attendants are to anyone that they consider below them like the guys down on the ramp I would’ve already killed myself and probably them too. doesn’t matter if it’s in your job description or not if the flight attendant won’t do it guess who’s job it is, the pilots! Kelsey should have done this and clean the seat because it’s ultimately his plane and his last responsibility he makes all the other final decisions to kick off and , what not so he needs to delegate the responsibility to which flight attendant is going to clean up up and if they all refused, then he needs to clean it up because it’s his plane. The fact that this selfish entitled little brat of a pilot just tried to say that it’s not in the flight attendance job description for him himself to get out of the accountability and responsibility is just proving of my point that flight attendants and pilots their ego, and their self righteousness has just gone off the charts the past two decades. Flight attendants have no college education there extremely dumb uneducated women for the most part that are just there to smile to the passenger proves my point that they’re not that intelligent and they’re also lazy and they won’t do the work that’s required to represent the company and their abuse of power in the past decade to attempt and kick people off planes and throw around their power play is just laughable
"I can't breathe!"
I'm laughing so hard I can't breathe either! 😂
Well, the flight attendants may not be there to clean up anything in the cabin. However, one is paying to fly to a destination, and this does not include cleaning the seat that one has been assigned to. The flight crew should ensure that the cabin is clean/readied to receive the passengers. The cabin clean-up crew's supervisor should be called to make sure the seat is clean.
Their not going to hold a flight up to clean a few crumbs. In most cases the cleaners are gone off the plane when the crew do the check. It's an oversight, you brush it off, take a pic and make a complaint to the airline when you land. There is no legal requirement to do anything else and the advise from ombuds would be to file a complaint, anything else on the part of the customer is considered unreasonable.
The dude probably put the crumbs there himself anyway just so he could make a video.
@@tonybarrett8543 I am not implying that the flight should be delayed until the mess is cleaned. What I'm saying is that it's the job of the supervisor of the clean-up crew and the head of the flight attendants to make sure the cabin is ready to receive passengers before boarding and in this case, someone dropped the ball.
the passengers are also required to bring their own fuel and fuel the airplane.
if it has been forgotten by the proper workers.
I can't Breath meets the EXORCIST...LMAO 🤣 😂
“I can’t breathe”
As she’s SCREAMING 🙄🤦🏼♀️
See: George Floyd.
She's taking someone else's pain and turning it into a performance.
@natelan69420 my favorite is when they're screaming and yelling at the cops like toddlers but as soon as the cuffs go on, all of a sudden they can't breathe 😂
They become unable to breath all of a sudden as soon as the police touch them.
I thought we already learned not to trip mushrooms and fly on an airplane but here we are.
As for the dirty seat; it is not the customer's concern how labor is divided among the airline crew. It is the airline and its employees who are responsible to provide a clean environment.
Exactly! How the hell is a passenger going to know what the different levels of duties or responsibilities are within an airline. Was he supposed to say "excuse me ma'am, but Mike on 3rd shift cleaning crew didn't clean my seat, can you please call Bob his supervisor to let him know?". The whole "we're here for your safety" thing is getting more and more abused by F/As as an excuse to not treat fare paying passengers like human fucking beings. I get that they aren't your servants, but they are the face of the airline when you get on board and saying that a fare paying passenger is responsible for cleaning up a mess he didn't cause is complete bullshit.
Fr and bro talking abt how the customer should have been a "gentleman"?I thought were equals nowadays why should he be a gentleman
@@uusername8462 Women should behave like ladies, and men should behave like gentlemen. That's called being polite and having good manners, doesn't matter who's equal with who.
@giveadoggyabone1 Nope,he'll no,helping a woman in 2024 even when she asks for help can lead to false 🍇 accusations.Gentleman my ass.
As someone who knows a bit about this. The flight attendant should have apologized on behalf of the company, donned some gloves, grabbed some wet towels and made an effort. You are the company. Passengers don't care about cleaning crews, or quick turns, nor should they. You wouldn't except that response from anyone who works at a hotel when your room is dirty or even slightly below acceptable standards. I've had it happen, and every person just wanted their obvious issue addressed. A quick apology for our (the people I wear the uniform for) slip in standards and move on. As crew, that could have been handled better.
Yes it's a sad society now AND it's being taught and then copied by peers, instead of people who know these rude people telling them to learn better behavior and drop them as a friend. I can't tolerate being with rude people or people that intentionally try to do things to others. Unfortunately rudeness spreads faster than kindness.
It's amazing what talking nicely to people will get you. I get favors on a pretty regular basis in places that I go to, fast food places, local grocery stores where I know the workers, etc..... In fact if I go into the grocery store I shop at the most and find something that doesn't look good, which doesn't happen on a regular basis, I can talk to one of a few people I know and they know I'm trying to help them, not complain or try to point out their faults, and it's because they see the polite side of me on ALL the interactions I have there.
Really, as other comments show on this video, being polite or kind gets you the better side of people and you'll like that a lot better than always seeing the negative side of others. The people you'll interact with have no reason to go out of their way to help you with anything and NO ONE deserves anything. You earn what you get through your actions. Earn the good stuff.
The PB&J story is horrifying!! Kelsey, you are to be commended for not going ballistic.
I'd love to see a dramatized reenactment with the lady from the first video in the role of Kelsey.
I had flight information get lost once. the check in staff did a very good job of getting me home. I think this was back in the days of preprinted tickets arriving in the mail.
so ok, they check in staff remedied the problem.
the video does not say what the staff there did or did not do. and i am sure the staff there was a large contributor to the situation.
@@ursodermatt8809 and I think the staff could have gotten her home, if she hadn't immediately thrown a tantrum.
@@kenbrown2808
we do not know what previously happened
Flight attendants job to clean up small things like that at the airline I work at for the last 35 years.
Or get someone who’s job it is. Certainly not the passenger’s job 👍👍
Thank you I just made a similar comment. Although I don't have experience as a flight attendant I have flown in a couple airplanes. That's not part of my flight experience as a passenger. I certainly wouldn't be rude or arrogant about it, but no I'm not here to clean.
I think most do what we can. We help were/when/how we can. Wiping up a small mess isn’t a problem. Thank you, Kelsey.
I'd rather take responsibility for my own cleanliness and sanitation. The airline personnel are distracted enough as it is tending to adult babies.
A travel pack of Lysol wipes and alcohol spray does wonders to refresh my seat area, and assures me that I did the best I could to take care of myself
I have had the rare experience of being deplaned ahead of the rest of the passengers, except one, just to make a connecting flight. It was at Dulles where you had to take a bus from the plane to the terminal. The first flight was late, but the airline determined the other passenger and myself could could still make our connection if they just bussed us from one plane to the other us soon as the plane parked. The other passengers were actually quite cooperative, waiting for the two of us to leave before getting out of their seats.
Those pilots really did the ultimate “Don’t make me turn this around”
😂🤣🤣🤣🤣
exactly what I was thinking. Had flash backs to my kids days on driving holidays. LOL
"THAT'S IT!!! BACK TO WINNIPEG!!!"
@@EduardoPerezMor I was going to make that exact same comment. It's a classic quote, especially because I grew up in a place fairly close to Winnipeg!
I bet if this was Southwest, the Pilot would've done that announcement and FOR SURE that Passenger would've apologized to the Flight Attendant, apologized to Passengers and gave his Credit Card to charge a Round of Drinks for everyone.
The "I can't breathe" is ALWAYS my favorite. By screaming that loudly and repeatedly, you've assured everyone around that you can, in fact, breathe.
It's been overused. Fine and ban the clown. I would not be entertained, just annoyed at being inconvenienced.
Airlines should immediately implement rules that ANYONE that disturbs, disturbs the peace, delays or is rude to other passengers should be arrested and taken to jail and banned from flying (Medical emergencies excluded ofcourse). This is becoming completely ridiculous.
@@tinacatharinaeden2711 Airlines cannot arrest people (that is for the police they call in to decide or the air marshals which are agents of the FAA). Most of the time these people are not arrested (the woman in the video certainly was) unless they are violet towards passengers or the officers that have to escort them off the plane. Most of the time they get a citation and are free to go. They are detained, not arrested, usually. These people do usually get put on no-fly lists for that airline for a year or more, often times other airlines look at no-fly lists of competing airlines and may refuse service to people on multiple no-fly lists if they do not pay a substantial fee.
Nobody should go to jail just for inconveniencing you.
You can in fact speak to some degree while being choked. It all varies of course. This lady even was clearly not having that sort of distress however you should not assume people who say they can't breath aren't being honest. Years ago,, I gave my mother the heimlech maneuver and probably saved her life after she choked on some sort of food. She was able to say she couldn't breath.
@@brianm.595 Objectively, if you can speak you can breathe. It being hard to breathe and being unable to breathe are not the same thing.
While it's agreed that flight attendants are not the cleaning crew, the passenger certainly isn't either. However, only 1 of those people is responsible to solve it. The dude can clean it, or she can call the cleaning crew out and delay the flight, or she can clean it and may have an obligation to depending on the policies.
Exactly, the person is a paying customer. It is never the responsibility. And it doesn’t matter whether it’s in the flight attendance job description or not if the flight attendant won’t do it it’s ultimately the pilots plane and the pilot makes all of the last decisions correct? So the pilot needs to clean it and make sure that they present a safe disease, free and comfortable product to the customer. I’m astonished that Kelsey is childish and as much of a brat and entitled and selfish to actually say what he just said and recorded video. He literally just tried to give everyone on his plane and excuse to not do any work .
I don't know what the answer is here, but I do think that the Stewardess (personally, I prefer the terms "Steward/Stewardess" to "Flight Attendant") should be willing to clean it up, whether it's her job description or not. It's certainly not the passenger's job, even though it wouldn't hurt him to clean it up. I have done extras - things that my job description did not call for, and I've also seen other people do extra work that falls outside of their job description. Being willing to go the extra mile is what puts your company a step above the other companies.
That said, if I were a passenger, I would not mind cleaning that up... much
@@annep.1905
he had asked for wipes
May not be within the fight attendants' job description. But the flight attendant is a representative of the airline. Kelsy's stand on it. Sure sounds like the words of a 'union steward'.
@@hoopslaa5235 You are correct about every point. Kelsey fakes a lot of humility but seems like a passive aggressive phony who loves the respect he gets as a pilot that he never got growing up. A flight attendant is only a cocktail waitress 90% of the time. They get the big bucks and perks for the other 10% when they need to deal with everything else, like emergencies big and small - like a dirty seat. If Kelsey thinks passengers should be do-it-yourselvers and help themselves, will he be OK with them going to the galley and helping themselves to a coke because the flight attendant is busy dealing with some problem and cant run the drink cart?
I'm not trying to mistreat flight attendants anyway but I'm glad you stated their job duties so I am clear. I do clean out the seat back in front of me and hand over my trash. Thank you for the clarity, that is awesome.
As a former airline staff member, I have seen customers make bookings for the wrong month, wrong day, in the reverse order of travel, and in all cases the customer is expecting airline staff to fix it for them and can't believe they made a mistake.
I have made mistakes booking a hotel. I still don't know how as I did it. But the desk clerk was super nice about it and there was a room available and he handled it.
This reminds me of my days in car rental customer service. Same thing with totally wrong bookings. The classic is when they outright try to blame others or preferably you or the booking system for their mistakes, systematically attempting to put you on a guilt trip. Out of my own experience as a traveller, I have found that decent behaviour can get you a tremendously long way, such as a silent upgrade for example.
When it happened to someone I know (booked their return flight in December instead of September), they didn't expect anyone else to fix it for them, just patiently bought the only remaining ticket (first class $1500, a very expensive mistake) and felt like an idiot for a while. Makes a good story for them, though.
So sure some people expect you to fix it for them, but it's not in all cases.
Your experience at the Lufthansa counter reminded me of my only experience with native Germans when I was a server. The workers for a German vacuum company booked the entire restaurant for lunch. I could not believe how they treated our staff. That was decades ago, but it left a lasting impression. I don't think I would ever want to visit their country if that lunch crowd was representative of their culture.
It doesn't. You are surely aware that there are idiots everywhere around the globe, your country included. I'd be disgusted by such behaviour as well, but it is neither exclusive to nor representive of "german" culture, which in itself varies widely between the different regions. Some people do have the misconception of bavarians representing gemany as a whole for example which couldn't be further from the truth.
As a German, I can assure you that most people here are polite and respectful. I think every country has its share of unfriendly and entitled people.
0:25 Omigosh ! *Someone call an Exorcist*
Lmaooo
Exactly what I was thinking 😂
"That's ok. I've been there before."
Look at her actions and those eyes, I AM NOT SUPRISED you've been there before.
I love Kelsey’s relationship with food!😂 😂😂
I appreciate Kelsey’s respect for flight attendants❤
He's not going to record his true feelings about FAs. FAs that he MAY work with in the future (Kelsey flies passengers infrequently) would hold it against him if he recorded that flight attendants need get off their high horse, check their ego, and handle the challenging situation the right way.
The second clip is confusing. The passenger said he asked her to clean it up and she refused. The flight attendant said he asked for sani-wipes and she told him they didn't have those. So it sounds like he might have been trying to clean it up himself but then things went awry.
What I think happened is he noticed the mess, asked if she had any wipes, and when she said no, instead of hearing “no, we don’t have wipes to give out to passengers,” he interpreted it as “no I’m not going to help you,” when in reality he just didn’t give her any information other than the request, and so she didn’t have any context, but some people expect everyone else to read their minds and jump to wild conclusions when that doesn’t happen.
Flight attendants should clean up messes. It should not be left to a passenger who did not make the mess to clean up.
These flights cost enough money as is and the customer service is already as abysmal as it gets for an industry.
If you don't want impolite unruly passengers then don't give passengers a reason to be.
@@randomuser942464 also, by the time passengers are on the plane, the cleaning crew is long gone. so, IMO it is now the flight attendant's job
@@DeltaEntropy Could have just gotten some toilet paper and cleaned it up, unless they got rid of that too.
@@ronsullivan132 From where? You going to the bathroom while boarding a flight? You ever tried to do that?
Freedom. Open the door but watch that first step.😂😂
I love that even the officers were smirking over her shenanigans. Best part of the video.
74 Gear... Light years ahead of his rivals.. #1
"Those are some crumbs, grow up." Exactly , Kelsey.
@@artboy57 they should not have been there..that is the fact but what you reveal is the mediocre standards of an unimpressive, unaccomplished life….enjoy your next Spirit flight.
Yet, I guarantee the both of you lose your shit if you find a hair in your food! She should have offered him another seat!
@@giveadoggyabone1 well said
@@willtee1526 Considering all I did was quote Kelsey at 7:36, and agree with him, I think your the one with the sad life bud. I think someone missed their nap time.
@@artboy57 keyword: think…clearly tin man…the wizard was out of brains when you got there…try again next trip.
The flight attendants are the customer service representatives of the airline on that flight. It is there job to do something when the cleaning crew has left unacceptable conditions. I think food stuck to the chair is unacceptable. The FA needs to take it up with the cleaning supervisor.
Damn! I'm not getting notifications for new videos! That first clip seems like an SNL skit 😂😂 That ladies facial expressions are comedic gold
I have heard flight attendants on multiple full service airlines say "We are the cleaning crew". With how quickly they have to turn the flights I don't think a cleaning crew comes on board in most situations until the last flight.
I fly delta lately because they are one of the few to my final destinations and as I’m leaving there are no less than 6 people waiting at the front to clean the plane when we get off. They are the cleaning crew. Years ago the “flight attendants” were the cleaning crews. Now not so much. I’m guessing it depends on the airline now. I’m going to try another airline next to see how it compares.
Sheldon doesnt get sarcasm?
All major airlines in the U.S. (i.e. United, American, Delta) have contracted and dedicated cabin cleaners. Sometimes they do miss things because they are under pressure to finish and get to the next aircraft.
@@Niteowlette yes. And when they miss it’s the FAs job to NOT BOARD and visually inspect and make sure it’s ready for paying customers and if not then they are a rep of the airline and face. And pilot too! Pilots make last decision so pilot needs to delegate to which cabin crew member on the flight in the air to clean it up after take off! Hello! This bratty little child pilot of the channel is literally saying it’s not FA job, so then you do it and pilot!! Because he last person who’s job it is is the passengers !! Hello!! Tell me how a paying passenger is it their job before an actual employee! All companies in the world are team efforts, you job or not IT IS NEVER THE CUSTOMERS JOB! The amazing amount of laziness and kelcey just said it out loud and with confidence!! Omg UNSUBSCRIBE STAT!
Never put a like on this channel again!! My god Kelcey! You little brat! 🤦♂🤦♂🤦♂🫣🫣🫣
@@Niteowlettedoesn’t matter. Customer doesn’t have anything to do with that and the flight attendant is the one they have contact with. If cleaning a seat is beneath them, why can’t it be beneath me too? I can tell you a top class airline would not behave like that.
About 0:34: If that isn't a mental patient, I don't know who is.
exactly my thoughts... This might very well be a person in psychosis or a person with bipolar disorder in a manic episode. But I'm sure it's fun to watch....
Sorry, but the airline is responsible for the cleanliness of the airplane, not the passengers. Asking somebody from the airline to clean up the seat seems entirely reasonable. And holding them responsible for the cleanliness is the only way that this is going to improve. That said, that's just some stupid crumbs, so receiving a wipe seems reasonable. I'd get angry too if I wouldn't get those though (usually my backpack is under the seat so I would be able to get some wipes from that though, being self-sufficient is always a good idea, heck I bring my own snacks).
Your facial expressions crack me up ! Haha ! My wife works as a flight attendant and tells me these stories a lot.