Heat Storm Wifi Infrared Wall Heater - How to - initial set up
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- Опубліковано 5 гру 2018
- Wifi Trouble shooting: ews-products.com/pages/wifi-t...
In this video you will learn how to set up your new Heat Storm wifi heater HS-1000-WX-WIFI in a few easy steps. You can purchase this heater here:
Factory Direct:
heatstorm.com/collections/hea...
Amazon:
www.amazon.com/Heat-Storm-Del...
My heatstrom finger touch worked at the initial use but now it will only work with the remote. I have not tried to use wifi yet. What am I missing?
I bought the 1000w model and I know I need 2 screws to mount on wall (screws aligned horizontally across one another). For the 1500watt model how many screw are needed and how are they aligned?
Hi Evelyn! the 1500W model is the same with 2 screws, they are just spread out a little more. :)
Question! I just bought this heater! I'm excited to be able to control this unit that will be installed in my teenager's room. However, we turn off our WIFI at night so she can't be on it. I've looked through the manual and I don't see what happens if it disconnects from the WIFI..... Can you tell me please?
Hi Emmy! thanks for the message, the heater will remember your wifi settings and reconnect on its own as soon as the wifi network is turned on again. as far as the heater itself, it will stay on the last setting it was on when the wifi router gets turned off. for example if the thermostat was set to 76 degrees and you turn the wifi off. It will stay on and heating until it hits that 76 degrees. then it will cycle power on and off as needed to keep the temp at 76. Feel free to call if you have any more questions! 435-752-6611
Can this run off a hotspot off your iPhone if you don’t have wifi? Also, how do you keep it turned on w/out wifi? Mine cuts off after so long & I’d like for it to keep room a certain temp. I’m not sure what the auto setting does? The manual really wasn’t much help
You have to be on the same network…..
Does this need any special wall outlet? or any does it? can i plug into a stabilizer?
Hi Nick, you can plug into any regular 110V household outlet
Where should it be placed on the wall (how high or low) for optimal room heating?
Hi there! Ideally the lower the better, since hot air rises, if you had it about 6 inches from the ground that would be great!
i cant even get my to turn on
Am very interested, but can not find any info on your site re length of cord....it can be plugged in, right? my outlet will be about 3-4 feet away.
Hi BusterBoy, the cords are 3 ft long
I ordered this model from amazon. Can U confirm it has wifi ?
Model Number HS-1000-WA and what’s the range for Wi-Fi connection 2.4ghz?
Hi Luke! The wifi model is actually HS-1000-WX-WIFI, the listing has a picture of a phone with the orange smart life screen on it. I hope this helps! Oh and the Wifi connection is 2.4ghz. Feel free to call us at 435-752-6611 if you have any other questions!
Hi, I just get 1500 wifi but was missing template, screws and one base anchor, how can I get it if im from Mexico?
Hi Jorge! Call customer service at 435-752-6611 and they will help you out!
Please consider making a 1200w version!
Hi Evelyn! would you be interested in a 1500w version? www.amazon.com/Heat-Storm-Infrared-Attachable-Efficient-750-1500/dp/B07JXRWJ8D/ref=sr_1_4?keywords=heat%2Bstorm%2Bheater&qid=1580314945&sr=8-4&th=1
hello, i will be installing this heater in my shed,my wifi router is in my house and barely reaches my shed, will i still be able to connect the heater to my wifi?
As long as you consistently have one bar of wifi signal you should be great!
My heater wifi indicator has a solid red light instead of blink blue. What do I do?
Hi John! feel free to give us a call at 435-752-6611 ask for Wendie and she can help you either trouble shoot or get a replacement!
I bought two and have followed the steps exactly. The Smart Life App can never find either device. I have. 2.4ghz network set up specifically for my smart devices, but this is the only product I've had issues with.
Hi Mark! I am sorry you are experiencing troubles, Feel free to check out our wifi troubleshooting page at: heatstorm.com/pages/wifi-trouble-shooting or you can call us at 435-752-6611 for more assistance!
@@HeatStorm I’m having the same problem. My problem is that my WiFi symbol never blinks. It isn’t helpful that customer service doesn’t answer the phone or respond timely to emails.
@@amasLifestyleAndTravel Did you ever get through? I just bought one and I am having the exact same issue. I am so fucking frustrated. Its making me fee like a fucking idiot, this should be so simple but its not working. I am losing it over here.
@@amasLifestyleAndTravel their instructions in the manual or shit, follow the link above, took me 2 seconds. The manual says keep heater turned off but you have to turn it on and hold the wifi button down left corner until it beeps and a blue wifi symbol starts blinking, hope this helps
@@Alwaysgotthemunchies @Verne Freeman their instructions in the manual or shit, follow the link above, took me 2 seconds. The manual says keep heater turned off but you have to turn it on and hold the wifi button down left corner until it beeps and a blue wifi symbol starts blinking, hope this helps
Just installed HS-1000-WX wifi and this video does not correctly explain how to activate the wifi for setup. It needs to be updated. Press and hold the symbol to the left of the big temp numbers to activate the wifi. Not the up, down as the video states.
Thank you for the comment, this video is for all models PRE-2019. We have another video for touch screen models here: ua-cam.com/video/9pux4_N4pVM/v-deo.html Thank you!
I connected it to WiFi Everything is working great except I can’t get to schedule the heat internals like the video shows The app only has it as a timer
Hi DJ, I am sorry it's a bit confusing, the timer is actually the way to schedule heat intervals. If you tap on timer, it will then allow to to set a repeating schedule for "ON" and then you will need to schedule another timer for "OFF" and then you can select the days you want that to repeat. If you need more help, please call us at 435-752-6611
Is the cord two or three prong?
Hi Morgan! this one is a 2 polarized 2 prong
Hi can this heater be installed in the bathroom? I am ready to order if it is.
Hi Edward! Yes, these are bathroom safe.
Heat Storm , that is great. I ordered and purchased it. But it is out of stock and back ordered right now. When will I get the heater?
Any way you can help me figure out the average monthly cost to use this heater?
Hi Mayhem! for sure, there's a lot that goes into it like how big your room is, how hot you want to keep it, how well insulated it it etc, but short answer is at 10 cents per kilowatt you would on average pay about 8 cents an hour, which would be worse case scenario (full blast all day every day, bad insulation, heater never turns off) $57 a month if you ran it full blast all day everyday. most people set it on a schedule to run during the night or day which would significantly reduce that number. But for measuring purposes you can use the 8 cents an hour metric (northern utah prices) for estimates so if you only needed it a couple hours a day, it would be around 16 cents a day. I hope that helps!
@@HeatStorm maybe a medium room decent insulation over night maybe 12 hours max at 68 degrees
Hi!I have a question.Can I turn it on in the living room so I'm not at home, I'm in the office?(Sorry my English not perfect :D )
Hi! yes, once you have it set up to the wifi in your home you can control it from anywhere
Thank You.
@@HeatStorm does your phone have to be on same wifi as heater can I be on my home wifi and heater on my lake home wifi 30 miles away and be able to operate it
Joe b
@@joebuckner7620 it only has to be on the same wifi network to set it up initially. then you can control it from anywhere in the world as long as your phone has data and your wifi in your house is functioning!
Mine keeps blinking red instead of solid blue what do I do?
Hi Nik_Mik! it sounds like the child lock is on, you can either tap it off in the app on the dashboard or you can hold the power button for 5 seconds and it will turn the child lock off. :) feel free to call customer service if you have any other questions! 435-752-6611
Thanks :) it fixed it
Will this be compatible with Google Assistant in the future
Yes! I know for sure one customer that was able to get it to work with Google Assistant, but we haven't make a video for it yet.
We purchased a google home and it works great with this heater!
@@HeatStorm could you please make a video of this? I can't control it from Google (recognizes as a thermostat), have to create scenes in smart life in order to have some basic commands.
@@carlomnavarro we will start working on this!
@@carlomnavarro I use the app smart life to link my heater to wifi then link smart life to the google home app
I bought the Wi-Fi 1000 white wall model off of Amazon, and the screen looks nothing like this. I downloaded the app plugged it in and there is no way to press the upper down temperature button. It’s a black screen with a white power button at the top and the green timer button on the bottom. 🤔
I need an answer too
This thing is a pos
Sorry we missed your message, Yes we updated to a touch screen version, here is a video on those, Thanks! ua-cam.com/video/PDoTPPBC37U/v-deo.html
Nope. No up/down buttons. I confirmed from the box and from the sticker on the back that this is the HS 1000 WX-WIFI model. I guess I"'ll be returning it. There must be a factory error and this is NOT A WIFI model, though it is Identified as such.
Connecting my heater to WiFi has been a struggle. I’m on my 2nd heater. The WiFi icon will not blink longer than the app needs to connect. It will turn off at 50% searching for device. Can not connect. I’m on 2.4ghz as well. I’m sure it’s the app but please help!
Hi Rick! Thanks for the comment, I am sorry you are having trouble with connecting. Feel free to call us at 435-752-6611 and we would be happy to go through some trouble shooting with you! typically the problem will be one of the following: in order of operations: 1- The smart phone is not connected to the correct wifi: ex: 5ghz instead of 2.4, (sounds like you can rule this one out) 2- The wifi Router needs to be reset, 3- The heater is too far away from the router. 4- The smart life app just needs to be deleted and re-installed. 5-The heater itself has something wrong with it and needs to be swapped out for another one. I hope this helps! Feel free to call us at 435-752-6611 we want to make sure you get taken care of!
I don't doubt you're a well seasoned WiFi user Rick, here are some of my pointers on WiFi troubleshooting:
1. Put everything in the same room. Once you get your heater set up, you can unplug it and move it to its final destination. It will remember your WiFi.
2. (Temporarily) set your WiFi network name to something simple. ie "24Ghz" for the network name and "1234" for the password. Set it back once you confirm your heater can connect to your WiFi. (Don't forget to connect your phone to the newly named 2.4Ghz network name!). This is my go to troubleshooting "KISS". Tear it down to the basics. Set it all back to your previous settings once you figure out if your heater can connect.
3. Check your router that your security is WPA_PSK2 and is AES or AUTO (not TKIIP only).
4. On your Smart Life app, get to where you've already entered your WiFi name and Password and you're ready to click "Confirm". Then click the Up button on the heater for the WiFi icon fast blink. THEN click the Confirm button to have it start the search. My phone was positioned 2 inches from control buttons of the heater.
5. Got any spare WiFi routers lying around? Just for testing sake? Ask a buddy?
6. Triple assure yourself that your router is a dual 5Ghz/2.4Ghz and you're connecting to the 2.4Ghz. I made the mistake of having my phone on my 5Ghz network when the heater instructions explicitly says it can only support 2.4Ghz. I name my networks with either it ending "5Ghz" or "24Ghz", so I know which one I'm on to avoid this, but I still had a brain fart. I suspect that's why you said "I'm on 2.4ghz as well." but....still...we're all human. :)
One other thing I noticed when setting my heater up, the WiFi blinking light will go out for about 15 to 30 seconds and then came on solid blue. Then my phone said it connected. So be a little patient, but not 5 minute patient.
Aaron Jensen Thanks for the reply. I have a Tenda mesh WiFi system which gets full signal where the heater is located. I can easily set my phone to connect to 2.4Ghz only for 30 mins through the mesh system app this is a feature in the settings specifically for setting up devices that only work on 2.4Ghz. The Smart Life app takes about a minute and a half to 2 minutes to search for the heater. The heater will only blink the WiFi icon for maybe 30-45 seconds then stops blinking. I do not believe it’s long enough time for the app to connect to the heater. I have restarted the router, the mesh nodes, and the heater many times. I have a call into the manufacturer per their request but have not received a callback from their tech support as promised. This is the 2nd heater that’s doing the same exact thing.
@@rickg.5144 I had the same experience (not enough time) when I was first trying to connect to my WiFi. When it eventually did, it was within the 45 seconds the heater was doing its search. If it doesn't connect by the time the heater stops searching, it's not ever going to. Don't ask me why they designed the heater to "search" for 45 seconds while the Smart Life app searches for 2 minutes. But don't think the mismatch of search times has anything to do with it. It's just annoying you have to wait for the Smart Life app to finish searching. Good luck!
FWIW, my router: www.asus.com/us/Networking/RT-AC1750/
Can’t get past STEP. 3 ….nothing happens
None of this happens on the device. There is no blue light. The up amd down buttons do not work with the device off. Either make an update to this video 3 years later or your product just sucks.
I got a WiFi icon but no way you can connect WiFi to this. HS has lost credibility. Returning it
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