Husky Tool Warranty experience with Home Depot | Tool Warranty

[@DryDog5150]

I have had both good and poor experiences at Home Depot. They train employees that they do not warranty tools which is generally true for most of the stuff they sell. I think it depends on who is working the service counter and their level of experience. The fact that often the tool you are trying to warranty no longer exists in their store inventory adds more complication to the interaction. I found that when an employee tells you they do not warranty Husky tools, calmly asking for a manager typically works and the manager says something like 'oh yea we warranty Husky cause were the only place that sells em' . It can be a hassle tho. Where I'm at Harbor Freight is the best store to warranty tools - they'll get you another as long as they have it in stock and they will break sets to replace single items which need replacement on their hand tools. Very similar to the 'old' Sears craftsman experience back when Sears was doing OK.

[@atpgarageatl]

@@DryDog5150 yes! Sears was the best but HF is the same in my area. They pretty much warranty without issue.

[@joshbaker55]

I recently just encountered an issue actually. I went to warranty a tool set that is less than a year old. They couldn’t help at the store because I “needed to contact husky”. Contact husky, and they say “get help as the store, they will replace it”. Go back to the store; show them the messages from husky, and they say I’m SOL. So much for a lifetime warranty.

[@atpgarageatl]

@@joshbaker55 that’s interesting. I would go back to the store or another store as their warranty is fairly straightforward. What tool were you trying to warranty?

[@joshbaker55]

@@atpgarageatl an entire Husky tool box. The box itself has issues.

[@atpgarageatl]

@@joshbaker55 oh wow. When in doubt call HD corporate. I’d be interested to know if you’re able to get this resolved.

[@strakill]

9 year old 9/16 ratcheting wrench that the selector switch fell off. 9 tries in 3 different stores over a 12 month period to get the stupid thing replaced. The way it finally got replaced is I walked straight to the tool section and found an associate and showed him my broken one. I explained to him about the trouble I've had to warranty the thing, how CS kept asking for a receipt or told me it doesn't look like the one they have (one store looked online for it), or it only comes in a set and I need to bring the entire set and box back, my favorite was if it's past 90 days then I need to talk to the manufacturer. He reached into the rack that had them sitting right in front of us and handed me one and said just take it and if anyone stops me to send them to the tool aisle. I did buy a Husky branded pump that failed 2 weeks after purchase and the same store I bought it from, with receipt in hand, told me to basically pound sand and call the manufacturer of the pump. The manager said it has obviously already been installed so they will not warranty it. I've come to the conclusion to not buy anything from Home Depot and expect them to honor anything they say or advertise.

[@atpgarageatl]

@@strakill it’s sad that warranty experience comes down to the store and what associates you get that day. Husky/HD should make the process easier

[@asmautollc]

I haven’t had to warranty a Husky tool in a while, but they used to just tell me to grab one off the shelf and swap it out.

[@atpgarageatl]

@@asmautollc that’s what I was used to. That’s how it worked for me but others have shared negative experiences.

[@jackbauer8699]

6 minutes is not short

[@jimfeaster4837]

I have better luck at lowes

[@atpgarageatl]

@@jimfeaster4837 I had the same experience at Lowe’s. Broke a ratchet took it in and found the comparable replacement took it to customer service and they swapped it out without issue. What tools have you had luck with the warranty at Lowe’s?

[@jimfeaster4837]

@@atpgarageatl kobalt and craftsman