Atlas stands behind its products - Repair of an Escape Tunnel
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- Опубліковано 3 бер 2020
- Ron fixes the Escape Tunnel on a Shelter Atlas did in 2018. Unfortunately someone put a cinder block under the Escape Tunnel as the builder started to back fill and the weight of the earth punched a hole through the seam of the Galvanized Culvert Pipe. Atlas replaced the broken pipe for free and paid to have the shelter remodeled.
Thanks for watching.
To order your Survival Food visit:
www.shelterwithatlas.com
Atlas Survival Shelters
7407 Telegraph Road,
Montebello, CA 90640
(323) 727-7084
Website - www.atlassurvivalshelters.com
Ron Hubbard
President/CEO & Founder
Email - ron@atlassurvivalshelters.com
On Facebook - / 396118537110586 - Наука та технологія
So... you're an honest man trying to make things right.... at your own expense! I don't see the problem. I wish I could be a customer. May GOD bless you sir.
friends Rising S is attacking me and has teamed up apparently with an ex employees to get pictures to create dirt on my shelters help defend me by standing up to socialism and those idiots
@@AtlasSurvivalShelters We all no Rising S is a company that doesn't no what it takes to build great bunkers like Atlas. It doesn't matter really what pictures they have because we have all seen the Absolutely rubbish shelters they build. Take care and keep building Great Bunkers and I'm from the UK 👍👍👍👍👍👍👍👍👍
You are a stand up guy Ron. Don't worry about the arrows they shoot. Just keep doing what you do brother!
@@-Mr-Skinner- i dont wanna be that person but do you mean know?
@@AtlasSurvivalShelters what did you put back underneath 😂 I seen a square object
Takes a certain type of person to make an admission of a mistake, take an even bigger person to go back and fix said problem. Kudos for being honest in business and honest in life 👍🏼 fan from the UK.
Technically THEY didn't make the mistake, the customer did by taking over the work after they left.
However, I'm guessing they took responsibility maybe because they didn't mention in the self-install instructions to the customer that they shouldn't put "objects" under the pipe?
If that's the case, then good on them for taking responsibility, however if they DID mention that info, that's totally on the customer and shouldn't have been covered under warranty.
Basically, it costs like 30k for them to dig, put it in, and fill it up, packing layer by layer. So well, i guess customer didn't want to pay for that and thought they could do it cheaper. Which they fked it up...
Least you got the man balls to admit when you have a problem and then help fix it....RESPECT 🙏
"If you work for me and you screw up, its my screw up" Wow! That's someone I want to do business with and my high respect level for you just went higher.
Your the best bunker maker in America. I don't care what others might say. You stick to your products even when its the consumers fault. Mr. Hubbard keep the great job!
@@AtlasSurvivalShelters 😂😂
@@AtlasSurvivalShelters 😂😁
That $5.00 cinder block sure caused a peck of trouble.
You live in an area with pricey cinder blocks.
More like $20,000 dollar cinder block when all is said. Ron ate the cost of that, but in good faith, because he stands by his product.... Not much more American than that!
I am guessing the 2 dislikes is the owners at Rising S bunkers who needs to learn from this video to go fix their own bunkers don't you agree guys??????
Even though I don't see the need for a bunker here in the UK, I love your channel for it's engineering principles and solutions to the situations that come with bunkers in general. I worked in heavy industry making and repairing anything needed in a steel works, and I know good work practice when I see it. Those Rising S ones are just storm shelters by comparison to your ATLAS shelters from what I see of them. More power to you I say.
Much respect for going back and fixing it even though it wasn’t your fault.
@@ivanh2604 - I was about to say the same thing. Eating the cost for someone else's mistake, just to keep a satisfied customer. Now there is a highly respectable business owner. 👍
I'm thinking they don't care enough to attempt to make the product right in the first place. Therefore, a mishap ( mistakes are human ) isn't even a consideration on their part would be my guess. To many people in business are making things to sell and not to perform. Keep this in mind the next time you eat. It matters not who forgot the brick, all that matters, it is now better than it was.
Atlas Survival Shelters absolutely
With the internet the information is always there. Educating the customer is always good customer service. But eventually they'll buy it from you for convenience and piece of mind. I admire the free lessons you give when it comes to shelters.
neat welding (as a welder I usually criticise others welding but when a jobs good, you should say so too)
Your a man with lot of integrity, many blessings to you and family .❤️🙏🏻
Now that’s American pride. Your word is your bond, as a gentleman/business owner. Business owners like you, make America great!!!!!
Congrats and thank you for running a company that stands behind what they build, Even if that wasn't all your fault. Was wondering if you had plans available for those that can weld, then maybe just get the doors and air system from you?
When I'm ready to buy a bunker, I will see you Ron. Working with a stand-up guy that will back you up in case something goes wrong is the most important part of the decision in choosing a vendor. Just the fact that your there supervising the repairs says something.
A man of integrity. No matter how it happened, you took it higher & fixed the problem. You're hands down the BEST company on every level. 💖🇺🇸👍👏 Also, I'm still so sad about Joe. 🙏😓 Loved your video of you getting your concealed carry permit. They better not mess with you. You're one helluva shot. 👍👍 You're loved & respected by millions. Atlas Survival Shelters is No.1. ⭐⭐⭐⭐⭐
The fact that you guys took responsibility, and then actually built a steel escape pipe form instead of the culvert. Just made me decide IF I am in the position to have a need for a bunker. You at Atlas will be my first (hopefully last) choice to build it.
Excellent business practice. Thanks, Ron.
This is customer service at its best. A true value
Aa person that stands behind there product and fixes small issues (small to the company but massive to the customer) is worth there weight i gold. well done mate professionalism at its best!!!
I ve seen this video before but it just gives me a good feeling when I see company’s holding to their commitment to customer service even when it was clearly not your fault. Keep up the great work. keep the video’s coming I love them John Scully from Ridley park Pa
This guys knowledge one day he will be a hero and will one day be the reason why some people will live through a crisis.
the day i can afford a bunker you'll get a call from me
You could say that again brother
Me too
Same here
That's usually what happens
Sir, I just found your channel and now I'm probably gonna spend the next few days in quarantine watching all the videos. Thank you.
I expect a lot of your shelters are now in use. Well done Atlas. If I was in the US, and had one, I would now be in it.
Excellent video - for a non-construction person like me it is a learning experience to see where & how bunkers are installed.
Thanks for posting this video of “making it right”, you sir are a good example. Hope to be your customer one day.
I love your videos and your product. Glad you took the higher ground on this one and made it right with the customer. One thing though - please go through a Competent Person Trench Excavation class. There are people killed every week in trench collapses and your trenches are not safe. I don't want to see you or one of your guys killed in a trench.
Ron, you're a good man for doing this client a job which actually looks like it is their fault.
Anyway, great video.
Real customer service! Thank goodness this man stand s by his word for this sector of survival
Good worker ya got there welding also
Integrity cannot be bought. But it is expensive to maintain sometimes. You went above and beyond since these customers insisted on burying their own shelter. I don't think you're liable. But it will come back to you. Ron, you're a good man. Stay good.
I would have dropped that brick right off into the customers front door!!
That block worked great for when you guys were putting it together to line it up. But you have to remember next time to take it out when you're done welding and bolting the pipe.
they didnt put it there
Good video Ron ! It’s seems that you repaired that escape under warranty EVEN THOUGH someone installed it wrong, by placing a block support under the seam. Since they chose to do the install them self, you really weren’t responsible for the leak. Still, sounds like you offered to make it right. Not many would have done that my friend and that speaks volumes about your character and commitment to your customers. That’s my impression ! 🇺🇸
I agree Atlas shouldn't have been held responsible, but I'm thinking what happened is they didn't leave clear enough instructions to the customer, and so since the customer can't be expected to know not to put objects under the pipe, Atlas as ethical business people took responsibility for that. Good on them.
leeuniverse Yeah, I wondered about that too. The owner probably thought supporting the tube seam was a tually a good thing. But, they have a top quality tunnel now and hats off to Atlas for standing by their customers.
Good to see the repair work also GREAT welding thank you for the video. :)
Great description of the 2 types of shelters at the beginning of the video, Ron
I hereby dub thee, *"Do It Right Ron."*
Butt crack 12:25 . Lol. Love your videos and your product.
I just want you to know that if I ever get the money to get me a shelter you will be the only people I deal with.
Your a decent dude and obviously do things right by your customers..true customer care and a all round good guy..
Should put a solid, uniform sand or gravel bed under that extension
I'm in the UK so not a customer I'm afraid BUT I like your style.
A good company isn't one that has no problems, it's one that deals with problems properly. You clearly have the knowledge, the experience, and care about the customer.
I'm very impressed.
Need a Brit on board?
Love watching your videos - best regards from the UK 🇬🇧🇬🇧🇬🇧🇬🇧
you know what we say in Australia, last minute changes cos extra. and this is why.
A fan from the Philippines!
Can you do a video where 4 people live in a bunker for 30 days sealed in?
Now that would be a great video,
Too see them in real time use.
On a stormy day, to make sure it doesn't leak...lol
Love your videos ron! Love your shelters! Hopefully one day i can buy one!
Love your honesty man, salute!
Cool your improvements are awesome and your standards great!
I don't think that the spiral corrugated culverts are as strong. Great videos thank thank you for sharing 😀
Wait. The customer, or someone else, placed that block there AFTER your team left; and you covered it under warranty?
Yeah it sounds strange to me...
If they are fixing it I'm assuming it's their fault. Someone is lying.
Love y'alls work top quality and very professional
Seems quite wholesome and genuine. Only sad your company doesn't span worldwide. Hopefully it will one days soon.
Love watching your bunker videos,wish we had a company like yours in srilanka.
Once i have enough money I'm buying a shelter from you Ron!!!
I think you missed an excellent opportunity to post a video of somebody using an escape hatch. I would be very interested in seeing that. Think of what you could learn from doing that on a two year old instal!
its to bad people cant put comments on the Rising S UA-cam channel cause people cant learn what people think about them now
Did you see what comes up second in search now when you type in Atlas Survival shelters? Ronsbadbunkers.com ,seems like a rising s hit job.
Hobday Z Legend or it’s because he’s constantly giving the company publicity by always talking about them..
My c9mment didnt post.. explain that!
too*
I admire your honesty
wish i could afford a shelter! great work and videos
Like from a Belgian subscriber 👍👏🇧🇪❤🇺🇲
Great video
Great this video 👍👍 nice job
Du you have a escape test- and trainingground? Did you test the escape after plants had time to grow?
Ron I would have sent $55,000 up grade invoice ( to the customer).
....Not warranty , That was neglect.
You stand behind your product....(.way too good). Hats off your 1 in a Million.
Normally I would agree with you, but I think the reason Atlas took responsibility is for not leaving clear enough instructions to the customer, so they didn't know objects aren't to be placed under the pipe. My guess anyway. Otherwise, it would have been a customer caused problem, not on Atlas in any way.
Sorry for all the questions but I think it’s excellent that you help the customer take care of this when it seems like it wasn’t even your fault. My question is how much does that repair cost?
Give us a call at 1855-4BUNKER and Ron can get you all the details
Awesome job taking care of that customer. I live in Central Mississippi. I do not live in a flood zone. Would I still have to utilize the Water Tight shelter in my area?
To be safe, in that area, I would.
How thick should the concrete be around shelter?
10 yards gravel around $400-500 in south florida and 10 yards concrete $1100.
Seems if half thickness might be about the same cost? You need rebar for the concrete encasing?
Thank you for the good video but why did they put a cinderblock there?
Wow love your voids
Atlas is who we all should buy from, nowhere else!
Is shotcrete a viable solution instead of poured concrete for adding extra skin on the culvert before packing?
You're a good man.
Why the emergency exit does not have an airlock and inner hatch? And one more question, does the inlet duct have a blast valve and an air cooler?
How deep can you put the "water tight" series?
So to get out the escape hatch if you open the bottom hatch and all the sand falls down where does the saying go? Doesn’t it block the entrance to the escape tunnel? Or have you dug a pit underneath it for the sand to fall into?
Class act, thank you.
I still need a question answered. Is it possible, all be it, expensive but $'s not an issue once I collect my AMC tendies, to have a large water tight bunker 24 ft deep. Then seal, gravel, tar and concrete it, run all the extra long runs of air pipes out to where they need to go, and then add a couple feet of solid clay over top and then have a 10' deep, 5 acre pond built on top?
Damn dude you know your stuff
How did the escape tunnel get damaged I wish you would say.
I’m not sure if I missed or not but what was the purpose of the sandbox on the original escape tunnel?
Can I just buy a plain round culvert at any size or do I have to buy the 10x51 Plain.
Can you use a combination gravel and cement??????
You’ve got quite the collection of trunk hats lol
Quality ! Done right and backed American style .
Great Vídeo.
The vents kinda concern me. How do they block toxic gas or floodwater? Couldn't a strong earthquake snap or obstruct them with shifted earth? Is it possible to make a self-sustaining, fully-closed internal environment in shelters?
Back fill the bunker with sand slurry so you have complete conformity, 100% compaction, can easily dig it up later if you have to and it's much cheaper than concrete.
I assume that if you live on a ridge that’s 15 or 20 ft above the height of a nearby stream you don’t have to worry about the water table. Correct?
dig a hole and find out water is a funny thing but I don't think you will have a problem
How safe would a NBC bunker be in a wild fire? Very much a couldn't get out in time type situation.
Hello from Russia friends ! 🇷🇺👋😉
If I wasn’t so damned claustrophobic I’d buy one from y’all! Lol 😆
pity we dont have something like this over in uk
ron, excuse my confusion. If you have all that sand on top of the escape hatch, how does a person get out and if it;s dumoed down the tube, won't it cause a suffication situation? Just curious. Thanks for all you do to protect your customers.
No it has that insert in the center that is screwed in you open that first to let the sand do an hour glass like drain prior to opening the hatch.
So, how many yards of concrete would it take to encase a big boy?
Why the sand over the escape hatch?
Would the air systems filter out ash?
Thanks Ron for the look into the repair to a damaged shelter. More interesting was why it failed.
What happens if the sand in the escape hatch gets wet, clumpy such that it won't flow out? What then?
But are those seems not welded in culvert pipes???? Then i have a problem in my budged. Because i need a waterproof bunker in Sweden.
Great business model. Gd bless.
What's the coating you use? looks good!
Can you do a bunker that could withstand a direct hit from a bunker buster bomb? Would be awesome to see
You know ethier the owner did it to keep it level of someone from the crew left it and forgot to take it back out.
According to the video the customer wanted to finish the job, so it was mostly on them apparently.
However, you could be right either way. It's also possible that Atlas didn't leave clear enough instructions to the customer that objects should not be put under the pipe, so maybe that's why they allowed the Warranty service, cause it was partially on them since customers can't really be expected to know such things.
True and I believe it was left but crew cause they passed on to owner and didn't inspect everything before leaving it in the owners hands
@@joemiller3313 ... Indeed, that's likely what happened, you have to support the pipe with something before rock/dirt is put in, so the customer didn't know it was supposed to be removed.
@@leeuniverse coming sence it has to be level until they pack the dirt..