@stephaniemyrealtor8141 I second that! I've seen some horrible fake bags on their website that they allegedly stated were authenticated, and they weren't real.
The first thing I would do is definitely email them, if there are designer brand in a good company they will take care of you especially since you did order the blue color. From a SBO ☺️
That's happened to me before where they sent me the wrong color. I emailed them and they didn't charge me to ship the wrong color bag back to them. Hope you persist!! Their bags are such great quality 😅
@@rosie20098 for real for real. and like the delivery people from resellers don't give a flying fuck about the packages, could be a dead dove inside for all they care. i wouldn't wanna go through another hassle of changing and making complaints.
They tend to do that. Same thing happened to me with the Polene tonca. I ordered the nude color and got a pink one instead. Their customer service is awful.
I received my cyme bag two weeks ago. When I opened it there was a HUGE mark (about 20cm long) on the front of the bag. Polene told me they couldn't let me exchange it for free, I had to return it and purchase it again, so I would effectively be paying for shipping THREE times. Apparently the mark is a sign that the bag is "genuine" as leather naturally has scuffs and marks but this is a brand new UNUSED bag. Honestly the worst customer service I've ever experienced and so so disappointed that I am now stuck with an imperfect bag.
I feel ya----I ordered a Portland Leather bag and it stunk to high heaven, literally. I should have sent it back but didn't want the hassle. So I did all the recommended things to get the stink out, and nothing worked, even after airing it outside for DAYS. Finally threw it away and chalked it up to a learning experience (ka-ching). I did order a Polene from Poshmark and it is wonderful! But I really only saved about $20 by doing so. Then I ordered sandals from a physical therapist's company online, and instead of size 6.5, they sent me 12.5!!!!!! Sent them back and am wondering if this will be another "learning experience." Sigh. People just don't know how to do a job with integrity and care anymore, bottom line.
@@DashaBFD5 I decided to keep it. It's so stunning. Customer service was excellent!! So pleased. Money back and 10% off a future order. Highly recommend! 💓
@@realgirlluxury wow for real? You got your money back?? Amazing! I keep reading horror stories. Now need to decide what color to get! Chalk or the Taupe or Camel. Eek!
@@DashaBFD5 they gave me my shipping back! They were perfect! I’ll make a video about it!! I love the chalk and camel!! I’m thinking any the dix in carmel! 💓
Personally I wouldn’t recommend buying designer anything online because theres way to many fakes and scammers selling fake products online. Hope they gave you return options and send you what you paid for and that it is what they claim it to be.
Girl I get it u should get what u pay for get it girl I hate being deceived online it has happened to me to so at least it was the real brand so it shouldn't be to hard to swap out
@@realgirlluxury They did pay for shipping return. I got the olive numero dix. They are beautiful bags of great quality but they seem to make lots of mistakes with orders.
Um not sure if they have an exchange/return policy. But if you have a receipt/confirmation for the order that states you bought the blue one. I’d reach out to them for a swap to the right bag.
If they've sent the wrong item it is their fault..... Therefore their responsibility to rectify the situation. Has she ordered the wrong item that would be a completely different situation. 🤷🏻♀️
DEFINITELY DEY SCHUD SEND YOU A VIOLET, IF I WOS WORCING ON THE SAYT I WOULD DO EVERYTHING DATE YOU GATE A GIFT AND A WRILL GIFT! YOU ARE DOING GOOD FOR DEM, FILMING EVERYTHING...YOU SHUD BI SEND YOUR BLUE AND KEEP DIS WAN IS BYUTIFOL BAT YOU SHUD GEST WHAT YOU WON'T!
This is what I'm going through right now, it's been 3 weeks and I am still waiting for the right bag. The process have been so painful so far, I'll never buy anything from them anymore. To say they are not perfect is not right, because apparently this happened to many customers.
For $ 390.00 🇺🇸 US dollars 💸 💵 you should get what you wanted and ordered !!! I'm with you on the blue 💙 😎
The blue was beautiful! I just posted a new video discussing the whole story!
After waiting a month I’d be PISSED 😭
Tbh same, I would ask if they can switch the color
Poshmark authenticates any purchase 500 or over, so unless you can spot a fake, only buy bags over 500.
Poshmark's authenticators aren't that great -- there are tons of Reddit posts where people got authenticed bags and they were fake.
@@hmacklemore2226 well that's not good. I guess I've gotten lucky. 🙏
Yes over time you can definitely spot fakes though especially when you have the bags. Like Gucci and lv
Poshmark authentication is a joke
@stephaniemyrealtor8141 I second that! I've seen some horrible fake bags on their website that they allegedly stated were authenticated, and they weren't real.
The first thing I would do is definitely email them, if there are designer brand in a good company they will take care of you especially since you did order the blue color. From a SBO ☺️
They provided excellent customer service! THANK YOU!!
That's happened to me before where they sent me the wrong color. I emailed them and they didn't charge me to ship the wrong color bag back to them. Hope you persist!! Their bags are such great quality 😅
Polene is so amazing. i've been following them since way back.
I really love my Polene bag!! It's so amazing!! Thank you for your comment!! 💖💖💖
So have I, but I’m always so weary about really expensive items from shops that aren’t popular with a lot of reviews. This video helps!!
@@rosie20098 for real for real. and like the delivery people from resellers don't give a flying fuck about the packages, could be a dead dove inside for all they care. i wouldn't wanna go through another hassle of changing and making complaints.
NEUF # 9 in French sounds like nuff.😉
Thank you!! That's helpful!! Appreciate the feedback!! 💖
Actually it’s read as “nœf”, not “naf” or “noof” (as in nuff) and it can mean nine or new :)
@@sasablink except in this case there is numero so it is number.
Please take the time and learn how to pronounce numbers is French. It will makes you appear more refined and less common.
@@sasablink the pronunciation is completely different between the two. Nine and new are not pronounced the same. The stress is on a different syllable
They tend to do that. Same thing happened to me with the Polene tonca. I ordered the nude color and got a pink one instead. Their customer service is awful.
Beautiful! I’ve never heard of them. Really affordable too.
They are! I really love mine! I have a new one on order too!
Please buy a box cutter.
Lol I was thinking “omg she’s using a knife??” My anxiety could never…😂 too each their own I guess.
Me: *cringing at the use of the knife
SEND IT BACK
I received my cyme bag two weeks ago. When I opened it there was a HUGE mark (about 20cm long) on the front of the bag. Polene told me they couldn't let me exchange it for free, I had to return it and purchase it again, so I would effectively be paying for shipping THREE times. Apparently the mark is a sign that the bag is "genuine" as leather naturally has scuffs and marks but this is a brand new UNUSED bag. Honestly the worst customer service I've ever experienced and so so disappointed that I am now stuck with an imperfect bag.
Order the blue, compare the two colors and pick your favorite, then send the other back.
I didn’t know Numero Neuf Mini came in glacier blue. The closest one is the lilac color. The Chalk is super cute.
I feel ya----I ordered a Portland Leather bag and it stunk to high heaven, literally. I should have sent it back but didn't want the hassle. So I did all the recommended things to get the stink out, and nothing worked, even after airing it outside for DAYS. Finally threw it away and chalked it up to a learning experience (ka-ching). I did order a Polene from Poshmark and it is wonderful! But I really only saved about $20 by doing so. Then I ordered sandals from a physical therapist's company online, and instead of size 6.5, they sent me 12.5!!!!!! Sent them back and am wondering if this will be another "learning experience." Sigh. People just don't know how to do a job with integrity and care anymore, bottom line.
OMG Tragic!!!
It’s gorgeous tho :0 I like the look of it it’ll go with more styles than blue
I ended up loving it!!! Thank you for the sweet comment!!
That is so maddening! Especially if it’s happened more than once. I feel bad for you how annoying and expensive.
The shape is awesome 👌
It's so cute!!! I love my little dumpling!!!
Oh, no! Sorry this happened. Chalk is a beautiful, elegant neutral that goes with everything. You should keep it.
It really is elegant! The quality is beautiful. Thinking I will keep it. I am still bummed I didn't get the seasonal color though! 🥺
@@realgirlluxury I’m so sorry you experienced these issues! How is their customer service? I will gladly buy it from you. :) this is the color I want
@@DashaBFD5 I decided to keep it. It's so stunning. Customer service was excellent!! So pleased. Money back and 10% off a future order. Highly recommend! 💓
@@realgirlluxury wow for real? You got your money back?? Amazing! I keep reading horror stories. Now need to decide what color to get! Chalk or the Taupe or Camel. Eek!
@@DashaBFD5 they gave me my shipping back! They were perfect! I’ll make a video about it!! I love the chalk and camel!! I’m thinking any the dix in carmel! 💓
You are not the only online cursed one out there. I feel for you.😢
Buy scissors to open boxes
Or a box cutter
Did they end up exchanging it for you? I ordered the Beri with chain gold chain and I got the leather one.
Yes get the blue💎💎💎 that is a cute bag though.
The way she just throw the box
Keep it- it is a great bag!
Counterfeit on posh mark? I'm shocked
Personally I wouldn’t recommend buying designer anything online because theres way to many fakes and scammers selling fake products online. Hope they gave you return options and send you what you paid for and that it is what they claim it to be.
They did help me! I just posted a video about it with a review of the customer service. 😅
In how much time did you receive the good color? Also do they offer you any discount code because of this inconvenience?
They offer just their surprises (as this isn’t happening ALL the time) and apologies
And that's why I'm scared to order from resale sites but I'm not buying designer so I know I'm safe
Poshmark says they authenticates their bags so from what you say they don’t wow
This was under $500
Beautiful beautiful bag. I hope you get the color you want. This one is very beautiful though.
Thank you!! I ended up keeping the chalk! I love it!! I posted a recent video about it. 🌹
@@realgirlluxury that is terrific. I wish you much happiness. I may look into this brand for myself
@@realgirlluxury chalk may be more versatile??!
@@polinagoldenberg9655 yes! I think it is!! 🌹
@@polinagoldenberg9655 thank you so much!! If you get one! I hope you love it! I'm really enjoying it!!
Buying polene from Poshmark is crazy
Girl I get it u should get what u pay for get it girl I hate being deceived online it has happened to me to so at least it was the real brand so it shouldn't be to hard to swap out
Newf 😂
Polene have sent me the wrong bag twice. Seems to be a very common occurrence and so annoying
Omg are you serious?! That's so frustrating! They are good about returning and credits though at least!! Which bags did your get?!
@@realgirlluxury They did pay for shipping return. I got the olive numero dix. They are beautiful bags of great quality but they seem to make lots of mistakes with orders.
I ordered mine online and it took 2 days to be delivered
Um not sure if they have an exchange/return policy. But if you have a receipt/confirmation for the order that states you bought the blue one. I’d reach out to them for a swap to the right bag.
If they've sent the wrong item it is their fault..... Therefore their responsibility to rectify the situation. Has she ordered the wrong item that would be a completely different situation. 🤷🏻♀️
Poshmark is the worst. Too risky and good luck getting your money back.
Return it! Make sure u claim your blue bag
I ended up keeping it and LOVING IT!!
Just proves how thick you are . Opening a parcel with sharp knife.
DEFINITELY DEY SCHUD SEND YOU A VIOLET, IF I WOS WORCING ON THE SAYT I WOULD DO EVERYTHING DATE YOU GATE A GIFT AND A WRILL GIFT! YOU ARE DOING GOOD FOR DEM, FILMING EVERYTHING...YOU SHUD BI SEND YOUR BLUE AND KEEP DIS WAN IS BYUTIFOL BAT YOU SHUD GEST WHAT YOU WON'T!
The bag choice was a failure before it even came ijs
lol happened to me with strathberry lol. i posted the video 😅
I will go check it out Sarah!! edit... I looked and couldn't find it in your videos or shorts...
Stop already
Dumpling bag
It's so cute!!
No one is perfect accidents happen
This is what I'm going through right now, it's been 3 weeks and I am still waiting for the right bag. The process have been so painful so far, I'll never buy anything from them anymore. To say they are not perfect is not right, because apparently this happened to many customers.
Absolutely!
Maybe it's not meant to be
It was meant to be to have the caulk. 🤣 Polene gave me a partial refund and a discount for the future. 💖
I love mine in chalk have number dix
I love that style/color combo!! I'm thinking I'll get the dix too! Do you recommend it?!
IT’S DIZ NOT DIX. for god’s sake learn how to pronounce it correctly. It’s called an education. It takes 2 seconds to search UA-cam to find out.
Wait...are there counterfeit polene bags? How? Idgi
OMGAH! Yes!! The gate is evidently making them. It sucks! Polene is such a beautiful and affordable brand!!!
nuff
Please return and get the colour you want or else ask them for a refund. this is so not happening.
Did Poshmark not authenticate ?
It was under $500
it's 420 no w😢
Sorry
Thank you so much Bonnie. It all turned out for the best they gave me a partial refund and discount for the future. 💖
Numéro noof 😂😂
😂
That’s bad.
Its pronounced closer to "nef" and not "noof". You're welcome.
Brat
The glacier blue is soo pretty.
Made in china tip filler more money then sense 😂😂😂😂
Does that bag make you a better person?
🤣🤣🤣🤣👍👍👏👏
Yes ❤️
@@realgirlluxury shallow very shallow
It’s meh.
Argh no.
Definitely not. Made in France 🐎💅
noof
Boo hoo first world problems