I don't have the finances at the moment to buy Chanel or Dior bags or clothes, but had the most interesting experience 2 days ago as pertains to perfume. I stopped at the Chanel counter and wanted to ask about the Coco Mademoiselle Intense. The girls at the counter were rude and dismissive. I strolled over to Dior to see if they still carried the Hypnotic Poison in store...the Dior counter manager was so excited to help me, was so informative and chatty, and then proceeded to invite me to an invite only pop-up Dior boutique happening in 2 weeks, and gave me her card and cell phone and told me who to ask for at the event of she wasn't there yet...and as I left the makeup department, she called across to me saying nice to meet me and she hopes to see me at the event...and yes the girls at Chanel heard it all and stared are gobsmacked. When the day comes I can buy my first ultra high end bag, it will from Dior...all I've heard on UA-cam about Chanel was just on full display for me irl.
Mary Wolfington I would buy a Dior bag over Chanel any day. They do have far better CS. I don’t even live in a place that sells anything high end but, I would drive to South Florida to have the experience! 😎
Personally, I've actually never had a bad experience with Chanel, not any beauty counters, nor at any store. In Toronto, where I lived, they were always very helpful, and in Amsterdam and Athens, same...
@@KemiS-M best part, that I should have included in the OP, I did NOT buy, nor order anything from Dior...BUT, I absolutely guarantee that in another month when my old bottle of Hypnotic Poison runs out, I will be going straight to the counter so the manager can benefit from the sale...I could save a few bucks buying it online, but she went over and above and earned the commission she will get on that sale 👍🏻
Don’t ever feel bad for grieving for your pet. We grow an attachment for living things that we consider part of the family. People grieve for all sorts of animals. Animals bring comfort is the reason we have them as pets .
Can you please do the same video with your Dior collection? I would love to hear your opinions, as I find Dior to be the "better" brand overall, or at least I find their designs and customer service more appealing.
Anyone else never really buy luxury but watch Sophie's vids as she's such a nice, down to earth and engaging person? Have owned a couple of things in past but definitely not a 'luxury shopper'. Plus do love the Harrods vids as bit of escapism!! 😅
I agree with you about customer service at Chanel vs Dior. I’m in US and same experience here. These designers need to realize this is a huge investment and customer should be respected. I feel like I have to warm up to the Chanel associates vs the other way around. I don’t have to prove anything to these designers. It’s my choice to buy or not buy! Thanks Sophie for sharing your beautiful collection!
Sophie, your emotions regarding losing a beloved pet are valid and natural. I hope you remember that no matter how small or big the incident that makes you feel negatively(sadness, grief, loss, etc), you don't have to downplay it. Acknowledge what matters to you and let yourself feel how you feel in moments like that. As always, thanks for sharing with us your love/passion for bags, fashion, and others! I dont have a lot of friends with the same interest but the community here in your channel is lovely 🙂
I totally feel for your loss. Pets ARE part of your family. Those who do not understand have never had pets or do not have much feelings. Love all of your videos and really look up to you and admire you very much.keep up the great work.
It’s been ten years and I still grieve for my stallion. I had him for 27 years and my husband was the only man he ever approved of. Went out and bought a Mercedes. I get your grief. The San Francisco boutique was great when I was there so was the service but Tiffany has the best service in the world at the main store in New York City.
I would also love to see a Dior version of this video! You have a wonderful collection. I always enjoy seeing what you keep in your collection, you have such a classy and chic style!
I never had an issue when I’ve gone into Chanel, I live in NYC and I took my mom there to buy her some gifts for her birthday and they were really helpful, they gave my mom some champagne and fruit along with a complimentary makeup look. Because they treated my mom with such respect I ended up buying more than what was originally planned. The Chanel boutique on Spring street has lovely customer service in my opinion.
I ve noticed that at harrods Chanel department sales assistants are very rude . On the other hand , in Paris Chanel boutiques eeevery employee is sooo friendly.been there many times wearing my snickers and leggings (looking like a hot mess )and got top quality service. They were so polite and helpful, offering me drinks and presenting all the bags in the store . Stayed there for like two hours and the sales assistant wasn’t bored or irritated at all. Excellent service in France Chanel boutiques. I had the same experience in Nice boutique as well...
I had a beloved pet rabbit, a “black” and white Dutch who was like a house cat. I understand the pain of losing a bunny rabbit pet. They are so loving and sweet!
You have the most beautiful Chanel collection that I have seen. All of your piece are different and in such beautiful colors and styles. I agree with you 100% on customer service. Dior is the absolute best! I have a wonderful SA in the SoHo NYC Chanel. If any one is in that area, ask for Bonnie. Great video! Thank you for sharing! ❤️❤️❤️
I've only been in a Chanel boutique once here and my friend and I looked raggedy af but the girl (she was alone and clearly bored af) got us water and let us wander around and asked if we wanted to see anything. I was surprised because I've heard horror stories from how people get treated in Chanel. My lux horror story was at Valentino in NY though. Talk about dismissed until I fully picked up a shoe and walked it over to a clerk and said; "I want this." Even then I was still treated like crap. After that I went to Dior and the people there were such rockstars. The guy asked me how my visit at Valentino was and when I told him how bad it was he was super displeased and I followed up with how awesome I've heard Dior always is and he gave me a high five. XD Bought a bracelet and earrings as I can't afford a Lady Dior yet but one day!! Also, I know my comment is irritatingly long but I wanted to tell you Sophie--I am right there with you when you were speaking about your beloved bun. People dismiss the deaths of animals unless it's a cat or dog. I owned rats for awhile and people would give me shit constantly when I would take them to the vet or one passed away; "ew. it's just a rat." I feel those are the people who can't truly claim that they "love all animals" if they can't understand that humans can bond with animals that aren't just dogs and cats. Okay I'm done rambling now--loved your video and your collection
I just discovered your channel a few days ago and it’s all I’ve been watching! I’ve been wanting a Chanel bag for sooo long and you’ve given me wonderful information to help me with my decision! Thank you for your wonderful and fun videos! They truly help me get through my long days at work!
A year ago my cat died, I live alone and I'd had him for 12 years. I was devastated and eventually had to get another pet to help recover. My new pet had been abused and I needed him as bad as he needed me. I named him bunny....... I get your pain. Thanks for all you do 🐰
Just started the video and wanted to say your feelings are valid and when any animal is around he/she becomes a part of your family and if anyone in your family passes away, it is understandable that you would be devastated. Just wanted to say that...back to the video!
For shopping in Chanel (in Hong Kong), in my experience, I need to go in during non-peak hours, or at periods when there are fewer tourists, then I could get their attention and they are really helpful. If I just want to go in for a browse, I will go in during those shopping peak hours, as I know the SA will ignore me, so it actually works to my advantage. I guess I just don’t look like their most prestigious customers, and that’s fine by me.
Hi Sophie. That raspberry colour is so beautiful on you! It's one of my colours as well. The rounded shoulder pads are more feminine and flattering that the square ones. Ive been through the 80's and 90's and this blazer is very 90's. It reminds me of the Armani looks of the time. Don't ever get rid of this one!
Losing a pet hurts no matter what animal. I agree not everybody would understand but from someone who loves all animals I do. My two cats are my youngest babies.❤️🙏
So sorry your Chanel store has such bad customer service. We've always had wonderful service. Everyone is so cheerful and helpful offering to get bags out for us before we can even ask. Love your collection 🤗
Beautiful collection....sorry to hear about your rabbit...my kitty passed from cancer last June and it was quick and sad...animals are family and I totally understand the grief...hugs from Canada 🌹
I totally get the loss of a pet devastation, I have been through that too 😢 miss him still . I ordered the Chanel chevron Trendy Cc in your shade , thanks to you showing it I fell in love with it , thank you ! 😊😊😊
Bouclé is the type of fabric the bag and jacket are made of. Gucci customer service is great and relaxed- that's where I made my first designer purchase.
My kids and I had indoor bunny rabbits, also! The kids and bunnies loved cuddling with each other. Bunny kisses are the best! We miss them we haven’t wanted to replace them yet.
I went to Selfridges last week and had a similar experience to Mary Wolfington. I was browsing the perfume/beauty counters and the Dior lady was THE most helpful assistant I have EVER dealt with, full of smiles and advice and not at all pushy. She also complimented my skin which I know she probably does to everyone, but when you are the wrong side of 40 you take anything you can get! Chanel on the other hand were totally disinterested, had their back to me, didn’t ask if I needed any help etc so I walked away. If the day came where I could afford a bag from either, as much as I love the classic chanel look I think I know where I would rather shop!
Sophie, you are going to live a long life! I was thinking this morning “Sophie hasn’t made a video in 6 day’s, I hope she’s ok or is probably very busy”. And then you uploaded a video! Yay me!🥰
I enjoy shopping at Chanel in HK and Macau the most! The SAs are friendly and patient. And they always send a thank you text after I leave the boutique.
I totally understand about how upsetting it is to loose a pet. When our 13 year old cat went missing- some idiots actually said " well it's not like it's a dog"😡😡. So understand how upset you must have been about your rabbit- any pet no matter what it is , becomes a family member
I use to work for A luxury Brand and we do training for sales people in all our stores twice A year around the world for products, company and service using the same standard and i believe that's what most of luxury Brands do, in my opinion the customer service is a reflection of the company's culture. love ur collection
Ooooh that raspberry jacket! Beautiful! And I love the Chanel champagne boy bag. Hope you will make a Dior version too! Totally off topic but I was in Berlin many years ago and they have a Cartier shop. I was standing outside and my mouth dropped I instantly fell in love with a necklace of 35.000 euro. Hahaha. They said please come in, I said no because I was never going to be able to afford such a necklace, and they still invited me in, so lovely! They let me watch and never pushed me to buy anything.
Anther fab video Sophie!!! Fave bag...although hard to choose was was the last Beige flap!!! SOOO gorgeous. Loved them all though.... Also, sad to hear about your bunny :( Any pet is hard to lose but glad you have fond memories through your beautiful bag xxxxxx
Hi Sophie! I’ve been watching your channel for quite some time (I want to say since around December 2018?). I originally lurked UA-cam for reviews on luxury items just because, stumbled upon your videos, and I’ve been a subby ever since! I just wanted to share with you that this weekend I finally landed my first luxury handbag after a lot of hard work and months of research. You taught me what to look for, how to determine what worked for me, and what to stay away from. My new ultra-matte lady dior clutch thanks you for finding her a loving home with me! Sending a ton of love from the smallest state in the US! ❤️❤️❤️
Your black and white Chanel jacket is superb.....so chic!!! I own the exact Chanel Black Cruise Handbag with the black/gold chain short handle. Every single time I carry it, I receive several compliments. 😊 The handle makes it very unique. Love the pearl handle you made for your pink Chanel Classic Flap. 😍
I’ve got the Chanel medium double flap classic in black/gold, the Chanel coco top handle medium in black/silver, and the WOC in black/gold, along with 3 SLGs. 😍 I realize I’m very blessed to be able to afford these items. I wish everyone’s able to buy at least 1 item because their items are gorgeous! I’ve had only good experiences at Chanel until the very last time I purchased a handbag. They made me feel like I was noticing something that wasn’t there. I stood my ground until they got me a replacement. That was an odd experience since I’ve never had a bad experience. Suffice to say the man helping me from the beginning was super nice and it was the other women Chanel workers who were being nosy who kept making comments making me feel like I’m making something up. I live in the US btw. In my area there’s only (1) Chanel boutique that sells handbags. Same with Dior, we have only (1). Otherwise I’d have to drive 4 hours to NYC.
I’m so sorry for your negative experience. I had a wonderful experience with Chanel at Short Hills NJ . Love you Sophia! You are such a beautiful person! You helped me actually decide on my first Chanel. Thank you. ❤️🇺🇸❤️
Dear Sophie, Gorgeous 👍🏼👍🏼👍🏼 Chanel collection with an accurate and meticulous choice of these amazing 😉 pieces, Amon which the red crop jacket 🧥 suits you like a glove 🧤 and is FANTASTIC! 👍🏼👍🏼👍🏼💕💓💕💓💕. Here in🇨🇭 we might be the lucky 🍀 ones, but fortunately the Chanel customer service in Geneva is impeccable 👌🏻👌🏻👌🏻: hope 🤞🏻🤞🏻🤞🏻 it will remain like this 🤞🏻💖😊. All the best to you, David and the lovely 😊 rabbits 🐇 and thanks 🙏🏻 for sharing ❤️💜❤️💜❤️💜❤️💜🤩🤩🤩
Hello Sophie! I wear the Jumbo like the Gabrielle Bag - and especially as a mom - I love the way to wear it! I think this is why the strap is so long. Have a nice day!
I definitely agree with you. I was at the CHANEL store in NYC and the store was empty. No one asked if I needed help. I went around the store looking at bags from afar. Then I hopped over to DIOR and was greeted right away. The salesperson was patient with me. I ended up buying the Montaigne bag, a pair of earrings and Small Book Tote. lol That money could have gone to CHANEL if they actually helped me. Nowadays when I do buy CHANEL bags, I go to Bergdorf Goodman, I met a lovely SA whom helps me with all the designer bags they sell. I’m not sure with all these grievances aired on social media, why they haven’t changed the way they service potential customers.
The blazer looks stunning on you, and the color suits you! Your collection is very well planned. Love that your bags are so colorful! I think my first purchase will be either a pair of earrings or a brooch, the ones without any stones or pearls though, something simple and easy to wear.
Thank you so so much Sophie ❤️ You actually help us understand what we want and what's out there before we make the big purchase and then regret it. Love love you and your channel ❤️ you're the best 😘
God i wish i could go shopping at Harrods with this magical card. The jacket is STUNNING!! I wish we had something like this system. Or i should consider moving to London;)
I feel the same with the London stores. Me and my daughter shop in Chanel Selfridges Manchester and there lovely. I took my daughter to Sloane st a few years ago and they was so rude and we bought a large classic they put it in too small of a box which squashed the bag the lid wouldn’t close I complained and they sent us a new bag up to Manchester. Xx
This was really enjoyable and helpful. I am hoping to buy a Chanel bag next month, which I am seriously excited about. It’s a vintage medallion tote and I have been stalking them on the preloved market for some years, watching the prices go steadily downwards. But there is a point where the prices are really good but they are getting so old now that if I wait much longer my chances of getting one in very good condition with all the accessories becomes difficult. I think it’s at that point now so it’s time to pounce. It would be very helpful, not to mention a lot of fun, if you could do a video like this on your Dior collection. You have the best Dior collection I have seen on UA-cam, so that would be particularly good.
Hi Sophie! I understand how you were feeling when your rabbit died because when I found out my goldfish died after coming back from a holiday, I was devastated as well ❤️
The Chanel jumbo if you want to crossbody it, attach a key ring or a Chanel ribbon inside the bag where the chain is to make the chain smaller. Loop it through. I’m 5”6 and I crossbody it all the time. I also make the chain very very small like a top handle, got the idea from Victoria Beckham, just google her you’ll see the way she carries it. Love it, so chic!
Omg, yes on the Dior customer service. My Dior SA even reached out to me during the pandemic to check-in on me and my family; Hands down, the best service ever... the other fashion houses should take a page out of the Dior customer service book.
I have no interest in getting a Classic Flap or Boy Bag, but I'm so in love with the strap mechanism. So much nicer than adding lobster clasp straps to bags that already have short top handles.
I don't have the finances at the moment to buy Chanel or Dior bags or clothes, but had the most interesting experience 2 days ago as pertains to perfume. I stopped at the Chanel counter and wanted to ask about the Coco Mademoiselle Intense. The girls at the counter were rude and dismissive. I strolled over to Dior to see if they still carried the Hypnotic Poison in store...the Dior counter manager was so excited to help me, was so informative and chatty, and then proceeded to invite me to an invite only pop-up Dior boutique happening in 2 weeks, and gave me her card and cell phone and told me who to ask for at the event of she wasn't there yet...and as I left the makeup department, she called across to me saying nice to meet me and she hopes to see me at the event...and yes the girls at Chanel heard it all and stared are gobsmacked. When the day comes I can buy my first ultra high end bag, it will from Dior...all I've heard on UA-cam about Chanel was just on full display for me irl.
Mary Wolfington ❤️❤️❤️
Mary Wolfington I would buy a Dior bag over Chanel any day. They do have far better CS. I don’t even live in a place that sells anything high end but, I would drive to South Florida to have the experience! 😎
Exactly!! Thats what a luxury brand is supposed to be like. From their most expensive items to their least. First class customer service every time!
Personally, I've actually never had a bad experience with Chanel, not any beauty counters, nor at any store. In Toronto, where I lived, they were always very helpful, and in Amsterdam and Athens, same...
@@KemiS-M best part, that I should have included in the OP, I did NOT buy, nor order anything from Dior...BUT, I absolutely guarantee that in another month when my old bottle of Hypnotic Poison runs out, I will be going straight to the counter so the manager can benefit from the sale...I could save a few bucks buying it online, but she went over and above and earned the commission she will get on that sale 👍🏻
Don’t ever feel bad for grieving for your pet. We grow an attachment for living things that we consider part of the family. People grieve for all sorts of animals. Animals bring comfort is the reason we have them as pets .
Agreed! :)
Can you please do the same video with your Dior collection? I would love to hear your opinions, as I find Dior to be the "better" brand overall, or at least I find their designs and customer service more appealing.
Anyone else never really buy luxury but watch Sophie's vids as she's such a nice, down to earth and engaging person? Have owned a couple of things in past but definitely not a 'luxury shopper'. Plus do love the Harrods vids as bit of escapism!! 😅
I agree with you about customer service at Chanel vs Dior. I’m in US and same experience here. These designers need to realize this is a huge investment and customer should be respected. I feel like I have to warm up to the Chanel associates vs the other way around. I don’t have to prove anything to these designers. It’s my choice to buy or not buy! Thanks Sophie for sharing your beautiful collection!
Sophie, your emotions regarding losing a beloved pet are valid and natural. I hope you remember that no matter how small or big the incident that makes you feel negatively(sadness, grief, loss, etc), you don't have to downplay it. Acknowledge what matters to you and let yourself feel how you feel in moments like that.
As always, thanks for sharing with us your love/passion for bags, fashion, and others! I dont have a lot of friends with the same interest but the community here in your channel is lovely 🙂
I totally feel for your loss. Pets ARE part of your family. Those who do not understand have never had pets or do not have much feelings. Love all of your videos and really look up to you and admire you very much.keep up the great work.
It’s been ten years and I still grieve for my stallion. I had him for 27 years and my husband was the only man he ever approved of. Went out and bought a Mercedes. I get your grief. The San Francisco boutique was great when I was there so was the service but Tiffany has the best service in the world at the main store in New York City.
I would also love to see a Dior version of this video! You have a wonderful collection. I always enjoy seeing what you keep in your collection, you have such a classy and chic style!
i gasp every time i see that yellow bag it’s so beautiful
I never had an issue when I’ve gone into Chanel, I live in NYC and I took my mom there to buy her some gifts for her birthday and they were really helpful, they gave my mom some champagne and fruit along with a complimentary makeup look. Because they treated my mom with such respect I ended up buying more than what was originally planned. The Chanel boutique on Spring street has lovely customer service in my opinion.
Loveeeee the staff at spring street ©️©️ in soho. 🖤👍🏼😘😘😘Sandy
I ve noticed that at harrods Chanel department sales assistants are very rude . On the other hand , in Paris Chanel boutiques eeevery employee is sooo friendly.been there many times wearing my snickers and leggings (looking like a hot mess )and got top quality service. They were so polite and helpful, offering me drinks and presenting all the bags in the store . Stayed there for like two hours and the sales assistant wasn’t bored or irritated at all. Excellent service in France Chanel boutiques. I had the same experience in Nice boutique as well...
Totally agree with you, my experience in Chanel rue Cambon in Paris was really amazing ! I'm saving up to go back there !
I had great experience with the upper floor Chanel I’m Harrods. Ground floor Chanel staff are rude everytime
The pearl top handle you added to the bag is just adorable!
The way you talk about your rabbits is so sweet. I’m sorry for your loss. Love the collection btw
Don’t feel bad for grieving a bunny. A pet is a pet, it doesn’t matter the size. Pets become part of the family
Yes! 😔
It’s so true!!
I had a beloved pet rabbit, a “black” and white Dutch who was like a house cat. I understand the pain of losing a bunny rabbit pet. They are so loving and sweet!
You have the most beautiful Chanel collection that I have seen. All of your piece are different and in such beautiful colors and styles. I agree with you 100% on customer service. Dior is the absolute best! I have a wonderful SA in the SoHo NYC Chanel. If any one is in that area, ask for Bonnie. Great video! Thank you for sharing! ❤️❤️❤️
Your yellow chanel will always be my favourite bag of yours. Its stunning
THE FACT YOU GOT A 3.5 k JACKET FOR 15£ IS SO AMAZING 😉😍😝
Love it!!! You should do a luxury store etiquette video! Do’s and dont’s of shopping in luxe stores!
I've only been in a Chanel boutique once here and my friend and I looked raggedy af but the girl (she was alone and clearly bored af) got us water and let us wander around and asked if we wanted to see anything. I was surprised because I've heard horror stories from how people get treated in Chanel. My lux horror story was at Valentino in NY though. Talk about dismissed until I fully picked up a shoe and walked it over to a clerk and said; "I want this." Even then I was still treated like crap. After that I went to Dior and the people there were such rockstars. The guy asked me how my visit at Valentino was and when I told him how bad it was he was super displeased and I followed up with how awesome I've heard Dior always is and he gave me a high five. XD Bought a bracelet and earrings as I can't afford a Lady Dior yet but one day!!
Also, I know my comment is irritatingly long but I wanted to tell you Sophie--I am right there with you when you were speaking about your beloved bun. People dismiss the deaths of animals unless it's a cat or dog. I owned rats for awhile and people would give me shit constantly when I would take them to the vet or one passed away; "ew. it's just a rat." I feel those are the people who can't truly claim that they "love all animals" if they can't understand that humans can bond with animals that aren't just dogs and cats. Okay I'm done rambling now--loved your video and your collection
I just discovered your channel a few days ago and it’s all I’ve been watching! I’ve been wanting a Chanel bag for sooo long and you’ve given me wonderful information to help me with my decision!
Thank you for your wonderful and fun videos! They truly help me get through my long days at work!
A year ago my cat died, I live alone and I'd had him for 12 years. I was devastated and eventually had to get another pet to help recover. My new pet had been abused and I needed him as bad as he needed me. I named him bunny....... I get your pain. Thanks for all you do 🐰
Just started the video and wanted to say your feelings are valid and when any animal is around he/she becomes a part of your family and if anyone in your family passes away, it is understandable that you would be devastated. Just wanted to say that...back to the video!
For shopping in Chanel (in Hong Kong), in my experience, I need to go in during non-peak hours, or at periods when there are fewer tourists, then I could get their attention and they are really helpful.
If I just want to go in for a browse, I will go in during those shopping peak hours, as I know the SA will ignore me, so it actually works to my advantage. I guess I just don’t look like their most prestigious customers, and that’s fine by me.
Hi Sophie. That raspberry colour is so beautiful on you! It's one of my colours as well. The rounded shoulder pads are more feminine and flattering that the square ones. Ive been through the 80's and 90's and this blazer is very 90's. It reminds me of the Armani looks of the time.
Don't ever get rid of this one!
Losing a pet hurts no matter what animal. I agree not everybody would understand but from someone who loves all animals I do.
My two cats are my youngest babies.❤️🙏
So sorry your Chanel store has such bad customer service. We've always had wonderful service. Everyone is so cheerful and helpful offering to get bags out for us before we can even ask. Love your collection 🤗
The yellow bag is the real winner here 😍
Beautiful collection....sorry to hear about your rabbit...my kitty passed from cancer last June and it was quick and sad...animals are family and I totally understand the grief...hugs from Canada 🌹
I totally get the loss of a pet devastation, I have been through that too 😢 miss him still .
I ordered the Chanel chevron Trendy Cc in your shade , thanks to you showing it I fell in love with it , thank you ! 😊😊😊
They're all great but I really love the Chanel Boy in that silver/champagne color. So pretty. Thanks for sharing.
I am also apart of your Chanel collection loooool!
You are for sure my holy grail Chan!😆❤️xx
Bouclé is the type of fabric the bag and jacket are made of. Gucci customer service is great and relaxed- that's where I made my first designer purchase.
I have bunnies & I feel your pain so much. 😭♥️ they are just the sweetest animals and wonderful pets.
My kids and I had indoor bunny rabbits, also! The kids and bunnies loved cuddling with each other. Bunny kisses are the best! We miss them we haven’t wanted to replace them yet.
I went to Selfridges last week and had a similar experience to Mary Wolfington. I was browsing the perfume/beauty counters and the Dior lady was THE most helpful assistant I have EVER dealt with, full of smiles and advice and not at all pushy. She also complimented my skin which I know she probably does to everyone, but when you are the wrong side of 40 you take anything you can get! Chanel on the other hand were totally disinterested, had their back to me, didn’t ask if I needed any help etc so I walked away. If the day came where I could afford a bag from either, as much as I love the classic chanel look I think I know where I would rather shop!
I love the Balmain top! It’s so simple and has a nice fit!
It looks perfect on her with the black jeans 🙄
Sophie, you are going to live a long life!
I was thinking this morning “Sophie hasn’t made a video in 6 day’s, I hope she’s ok or is probably very busy”. And then you uploaded a video! Yay me!🥰
I enjoy shopping at Chanel in HK and Macau the most! The SAs are friendly and patient. And they always send a thank you text after I leave the boutique.
The Trendy CC is my favorite. I wish they had it in more shades of blue, and the caviar leather.
I totally understand about how upsetting it is to loose a pet. When our 13 year old cat went missing- some idiots actually said " well it's not like it's a dog"😡😡. So understand how upset you must have been about your rabbit- any pet no matter what it is , becomes a family member
I use to work for A luxury Brand and we do training for sales people in all our stores twice A year around the world for products, company and service using the same standard and i believe that's what most of luxury Brands do, in my opinion the customer service is a reflection of the company's culture. love ur collection
Ooooh that raspberry jacket! Beautiful! And I love the Chanel champagne boy bag. Hope you will make a Dior version too! Totally off topic but I was in Berlin many years ago and they have a Cartier shop. I was standing outside and my mouth dropped I instantly fell in love with a necklace of 35.000 euro. Hahaha. They said please come in, I said no because I was never going to be able to afford such a necklace, and they still invited me in, so lovely! They let me watch and never pushed me to buy anything.
Your beauty overshadows all those bags
Anther fab video Sophie!!! Fave bag...although hard to choose was was the last Beige flap!!! SOOO gorgeous. Loved them all though.... Also, sad to hear about your bunny :( Any pet is hard to lose but glad you have fond memories through your beautiful bag xxxxxx
Hi Sophie! I’ve been watching your channel for quite some time (I want to say since around December 2018?). I originally lurked UA-cam for reviews on luxury items just because, stumbled upon your videos, and I’ve been a subby ever since! I just wanted to share with you that this weekend I finally landed my first luxury handbag after a lot of hard work and months of research. You taught me what to look for, how to determine what worked for me, and what to stay away from. My new ultra-matte lady dior clutch thanks you for finding her a loving home with me! Sending a ton of love from the smallest state in the US! ❤️❤️❤️
The Chanel shoulder padded jacket... wow, just wow 😍😍😍
Your black and white Chanel jacket is superb.....so chic!!! I own the exact Chanel Black Cruise Handbag with the black/gold chain short handle. Every single time I carry it, I receive several compliments. 😊 The handle makes it very unique. Love the pearl handle you made for your pink Chanel Classic Flap. 😍
Sophie, I have a rabbit too, love him so much!! Rabbits are great pets✨✨ so sorry for your Ralphie😢
I’ve got the Chanel medium double flap classic in black/gold, the Chanel coco top handle medium in black/silver, and the WOC in black/gold, along with 3 SLGs. 😍 I realize I’m very blessed to be able to afford these items. I wish everyone’s able to buy at least 1 item because their items are gorgeous!
I’ve had only good experiences at Chanel until the very last time I purchased a handbag. They made me feel like I was noticing something that wasn’t there. I stood my ground until they got me a replacement. That was an odd experience since I’ve never had a bad experience. Suffice to say the man helping me from the beginning was super nice and it was the other women Chanel workers who were being nosy who kept making comments making me feel like I’m making something up. I live in the US btw. In my area there’s only (1) Chanel boutique that sells handbags. Same with Dior, we have only (1). Otherwise I’d have to drive 4 hours to NYC.
U have a great collection of Chanel bags, I have the classic flap, and love it, I bought it pre loved. Wish I could afford more, ur lucky.
I’m so sorry for your negative experience. I had a wonderful experience with Chanel at Short Hills NJ . Love you Sophia! You are such a beautiful person! You helped me actually decide on my first Chanel. Thank you. ❤️🇺🇸❤️
Hello Sophie! The customer service in Chanel Paris is excellent!I had the time of my life and I agree about Dior service❤️❤️❤️❤️🇫🇷
I’m a simple woman: I see Chanel and I click 😍😍💞
Love all your Chanel pieces esp the Chanel jacket!
Awesome rainy day fund! The jacket is a great find. Beautiful color on you too!
chanel is just a classy staple piece. i love there products and your collection is amazing
I love that custom pearl handle.
Just what I need on this stormy day! I love your Trendy 😍 I'm on the hunt for another one.
Hi Sophie. I love your collection. Thank you for sharing. Have a lovely week.
Dear Sophie, Gorgeous 👍🏼👍🏼👍🏼 Chanel collection with an accurate and meticulous choice of these amazing 😉 pieces, Amon which the red crop jacket 🧥 suits you like a glove 🧤 and is FANTASTIC! 👍🏼👍🏼👍🏼💕💓💕💓💕. Here in🇨🇭 we might be the lucky 🍀 ones, but fortunately the Chanel customer service in Geneva is impeccable 👌🏻👌🏻👌🏻: hope 🤞🏻🤞🏻🤞🏻 it will remain like this 🤞🏻💖😊. All the best to you, David and the lovely 😊 rabbits 🐇 and thanks 🙏🏻 for sharing ❤️💜❤️💜❤️💜❤️💜🤩🤩🤩
I do love the one with the chain handle. Just beautiful.
Sophie thank you for sharing your Chanel collection I live vicariously through you ❤️
love all of your chanel collection so chic and classic.
Sophie that metallic one is nice as heck
Hello Sophie!
I wear the Jumbo like the Gabrielle Bag - and especially as a mom - I love the way to wear it!
I think this is why the strap is so long.
Have a nice day!
Beautiful collection. Love them all. Thank You so much for sharing darling ❤️
That crop jacket colour is stunning on you💞
Sophie you are so humble and understanding
I definitely agree with you. I was at the CHANEL store in NYC and the store was empty. No one asked if I needed help. I went around the store looking at bags from afar. Then I hopped over to DIOR and was greeted right away. The salesperson was patient with me. I ended up buying the Montaigne bag, a pair of earrings and Small Book Tote.
lol That money could have gone to CHANEL if they actually helped me.
Nowadays when I do buy CHANEL bags, I go to Bergdorf Goodman, I met a lovely SA whom helps me with all the designer bags they sell.
I’m not sure with all these grievances aired on social media, why they haven’t changed the way they service potential customers.
Our girl is living the dream!
OMG I just got a new Chanel Jumbo Flap! I just unpacked it on camera. Love growing this collection.
I got so excited when the notification popped up on my phone
The blazer looks stunning on you, and the color suits you!
Your collection is very well planned. Love that your bags are so colorful! I think my first purchase will be either a pair of earrings or a brooch, the ones without any stones or pearls though, something simple and easy to wear.
Thank you so so much Sophie ❤️ You actually help us understand what we want and what's out there before we make the big purchase and then regret it. Love love you and your channel ❤️ you're the best 😘
That new jacket looks great on you, color and fit! I really love 💗 the black and white jacket blazer.
this was the best collection vid i have ever seen! informative and entertaining, love it xx
I want a square mini so bad! In a bright happy color🔥🎀🔥
God i wish i could go shopping at Harrods with this magical card. The jacket is STUNNING!! I wish we had something like this system. Or i should consider moving to London;)
Unless I missed it, did you sell your mermaid Chanel Boy!? Thats one of my dream bags!
She did! Xx
It is so hard to lose a beloved pet! I completely understand! I’m so sorry, Sophie. Lovely video! ❤️
I feel the same with the London stores. Me and my daughter shop in Chanel Selfridges Manchester and there lovely. I took my daughter to Sloane st a few years ago and they was so rude and we bought a large classic they put it in too small of a box which squashed the bag the lid wouldn’t close I complained and they sent us a new bag up to Manchester. Xx
This was really enjoyable and helpful. I am hoping to buy a Chanel bag next month, which I am seriously excited about. It’s a vintage medallion tote and I have been stalking them on the preloved market for some years, watching the prices go steadily downwards. But there is a point where the prices are really good but they are getting so old now that if I wait much longer my chances of getting one in very good condition with all the accessories becomes difficult. I think it’s at that point now so it’s time to pounce.
It would be very helpful, not to mention a lot of fun, if you could do a video like this on your Dior collection. You have the best Dior collection I have seen on UA-cam, so that would be particularly good.
That last blazer is lovely and fits you so well!!
your entire collection is so classy and lovely
Almost 300k subscribers Sophie!! 😁😁👌👌 Love your new Chanel item by the way.
Your feelings are valid even if it’s a rabbits you get emotionally attached to.
Can you make a video about different brands and their overall styles and quality? Comparing Chanel, Prada, Gucci, ysl, Valentino etc
Hi Sophie!
I understand how you were feeling when your rabbit died because when I found out my goldfish died after coming back from a holiday, I was devastated as well
❤️
I think the iridescent Boy bag is from Fall 2017 Haute Couture collection. Was it called Interstellar?
Same here in Singapore, entirely agree with you about customer service at Chanel, certainly isn’t a pampering experience.
Oh, the story about your rabbit really touched me. I live with house buns and I know exactly what you mean. They are wonderful 🥰
You used to have the purple rainbow iridescent chain bag from one of the cruise collections, I loved it
The Chanel jumbo if you want to crossbody it, attach a key ring or a Chanel ribbon inside the bag where the chain is to make the chain smaller. Loop it through. I’m 5”6 and I crossbody it all the time. I also make the chain very very small like a top handle, got the idea from Victoria Beckham, just google her you’ll see the way she carries it. Love it, so chic!
THANK GOD I’VE NEEDED THIS VIDEO FOR SO LONG!
Omg, yes on the Dior customer service. My Dior SA even reached out to me during the pandemic to check-in on me and my family; Hands down, the best service ever... the other fashion houses should take a page out of the Dior customer service book.
I have no interest in getting a Classic Flap or Boy Bag, but I'm so in love with the strap mechanism. So much nicer than adding lobster clasp straps to bags that already have short top handles.
Yes !! I love this system !
Favourite is chanel pink chevron small classic flap and beige trendy cc gorgeous 😻😻
Love the crop top jacket! The color looks really gorgeous!