My $2k Shopify Mistake | I can't believe I'm sharing this... *STORY TIME*
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- Опубліковано 1 січ 2020
- One of my biggest disasters of all time. I've never shared this before. Watch the video to hear more on how I lost $2,000+ with my Shopify store... Biggest Shopify mistake of my life! 😱
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glad to have found your channel ! Who's your developer on shopify ? would love a recommendation !
I would also send a discount code to anyone who paid the invoice as a reward for their honesty...
I tried it I know I won't regret it! The advice made sense thanks for making it (and especially thank you for making it free bc I definitely can't spend my budget on anything that isn't supplies or packaging/shipping lol)
Thank you for sharing your painful lesson with us all Mei - I'm sure you've saved so many people from your same heartache.
Hi Cecelia! Thank you for watching! It's been a while so not so painful now haha. What's crazy to me is this happened to other people! Yikes...
@@CreativeHiveCo Since it's happened to others, then you were not alone in learning these lessons the hard way. Plus when 70% paid, it really took the sting out of it too.
I think that's what's making me hesitate from moving from Etsy. I'm Canadian selling digital items, and Etsy handles all the remitting of taxes on my behalf. The learning curve of dealing with all that is my main obstacle.
@@PaperZenCeceliaLouie I think you're right to hesitate moving from Etsy! They really do take care of a lot of things for you. If you sell on Amazon, they handle customer service for you. For some business owners, they don't like that. For me, I invite that, haha! There is certainly value in Etsy, Amazon, etc. and many disadvanatges with being on your own platform. But there's always two sides to the coin we need to weigh against each other!
On the other side of it, while this was a costly mistake, this is also the platform where I make 97.5% of all my sales. Etsy only accounts for 2%. Amazon is 0.5%. Of course, you get back what you put in :)
Unfortunately, this is the #1 reason, I’ve been so afraid to step out and try. I’m terrified of making a costly mistake. I keep researching thinking I can learn enough so I can be prepared but ultimately end up frozen and not doing anything🤦🏾♀️. I’m so sorry that happened to you but grateful for the share. You’ve come so far since then!! Happy New Year to you🎉🍾
Your fear is legitimate, Tracey! I get like that too, paralyzed from doing something. I resisted doing UA-cam videos for years! I find what helps me get past is people supporting me, encouraging me, holding me accountable. Sometimes time just passes and your perspective changes and are more open and comfortable to trying the things that used to scare us. One day it might be the right time for you to try Shopify, but it doesn't have to be now 🤗
Making costly mistakes is the only way to learn and grow. Unfortunately that's life. The real secret {my uncle taught me that} is to never make major or huge mistakes that are going to crush your life or your relations with people. In business you never know if something is going to work or not. Yes, it might have been perfect just 5 minutes ago and now the same thing is gone. You never know. I worked as a trader for a year. And in the beginning it was hard because of the mental anxiety and stress you experience during the trading process. I hoped that with time it would be less stressful and I would get used to it. I never did. But I got to know that it was supposed to be that way so I accepted it and at times I actually enjoyed it. But you have to go a long way till you reach that level. Still those that are supposed to become good traders will pass that test easily. :)))
On Etsy you are allowed to put on your shop that you won’t ship any orders until payment is received. So I would say do that just double check you receive the payment from those orders or order before you make and ship anything out.
@@marindraganov8765 thank you for that! I appreciate the response.
@@nijahjones639 that makes good business sense! Thank you for responding
Thank you for sharing. This is so common. Mistakes happen and you don’t want to make a bad situation worse. Great advice.
I really hope that it can help someone else to not do this! Thank you for watching!
Thank you so much for sharing this. Your bravery in sharing is so helpful! Just know that you have done a super good thing for the arts & crafts community by opening yourself up and you are VERY appreciated!
Aww, thank you so much! It is hard to admit something so silly, but I think it probably has saved many people the same heartache so it's definitely worth sharing. 💖
Hooray!!! They must liked your product and it probably became the pinpoint for your business. Thank you so much for sharing this. So much in detail and so meticulous.
Thank you, K K! I really appreciate you watching!
Thank you so much! Someone had helped me set up my Shopify Store and after hearing this I checked it and it was set to manual. You saved me!! I am looking forward to the time when I am able to have an expert go over my store. I really enjoy your videos.
Ohhhh thank goodness, Linda! I'm so happy that you saw this video!
Thank you so much I'm still setting up my shop and I'm so glad I found your videos. Lifesaver!
I'm so glad to hear that, Kathy! Good luck setting up your shop!
Wow. So, that took some real courage to share. Glad you did, thank you. Valuable mistake that I could actually see myself making too, had it not been for a video like this.
Glad you were able to recoup most of your profits!🙌🏿
Me too! I hope by sharing this that it helps someone from making the same costly mistake!
I agree completely and I’m glad you were honest enough to tell the people on UA-cam what it happened and how to fix that. Some people would’ve not been so gracious.
Thank you, Dina!
Thank you for the heads up as I would never have thought to check this......You are so kind!!!
I never thought to check it myself, evidently haha! Who knew such a small thing could be so damaging :) Thanks for watching, Tam!
By the way, your solution was brilliant AND I loved the stages of grief thread, I completely understand how heartbreaking that loss would be. I was inspired to hear how many of your customers did the right thing but it was ultimately HOW YOU HANDLED this difficukt, embarrassing, and devastating financial loss that I believe made the outcome so successful. Brava!
It definitely was embarrassing and difficult, and I feel so lucky to have just some really amazing customers.
Omg Mei! So sorry to hear that happened to you ! I know it must be really hard but glad you went it through and thank you for sharing !
Yes, not my most favorite event in business, but I'm happy that it's helped other people from having it happen to them.
I feel terrible for you over the mistake, but I cannot thank you enough for sharing it because I have been researching starting my own digital downloads shop and I'm absolutely terrified of making mistakes. And I know it's part of learning, but I'm hoping everything I am learning will help me push past those fears and just START. Thank you, Mei. Truly.
Hi Julie, the one good thing about mistakes is that you can help prevent them for others! And it's ok to make mistakes as you grow and learn (just try to avoid any of the ones I made lol).
Thank you so much for sharing your experience with all of us. I definitely learned from your experience though your video. I truly appreciate your honest way of speaking and your professionalism. You have great content and they're extremely useful as well! I'm trying to open my own small shop online and I've been binge watching your videos as research. I'm so glad that I found your channel! Thank you so much again!
Thank you so much for your kind works, Luagntxhi!
Thank you so much for sharing. I am sorry you lost money. On the good side of things, you probably saved a lot o fpeople going through a similar experience...especially those just starting out like myself. I am watching every one of your videos and learning so much Blessings to you
I'll be so happy if people watch this and not make that same mistake! Thank you so much for watching, Joyce!
Just discovered your channel, and I’m learning so much! This “confession” story is really helpful, and I appreciate your sharing it. I’m researching ways to get my art out in the world through online selling, in addition to physical sales where I live (in Mexico), and I will come back to your guidance repeatedly. Thanks.
I'm so glad you're here, Kathleen! You may also consider joining my Facebook group for creatives - it's an international community and you may get advice from others near you. facebook.com/groups/creativebizmarketing
@@CreativeHiveCo Thanks Mei, just signed up for the workshop...
OMG thank you for sharing this. I did not even know this was a thing I need to look out for as I slowly start the transition from Etsy to my own site. Your videos are so helpful to newbies! Thank you!
Glad it was helpful to you! The best I can hope is that it helps someone else to not have this happen too!
Wow! So courageous of you to share this to save others from the same experience! Thank you.
Thank you so much for watching Esther!
I appreciate you for sharing your story! I will definitely be checking to make sure that particular feature is properly positioned once my shopify account is set up!
Please do! I'd hate for this to happen to anyone else!
You are so kind to share this story, so we won't make this mistake, I'm sure many have been in your shoes in this situation. I am really enjoying your videos, thank you so much!
Hi Vicki! I'm so happy you enjoy my videos. Thank you for watching!
Wow, I know this happened to you some time ago, but this is important info forever. Out of all videos I've watched no one ever covers the details or such important info such as this. That was so cool how people paid you back, yeah, I guess humanity is not so lost🤗Thank you so much for this helpful info!
Thanks for watching this, Beltar. I really hope that this helps people to not make the same mistake I did.
These kinds of experiences are helpful. You mentioned before that much of business hardships arent spoken of. Thank you for keeping it real and sharing useful tips on how to recover tough scenrios.
You're welomce, Karl! I really appreciate you watching, and I hope it was helpful to you!
Thanks for sharing. Your NOT a failure.... you got back up & obviously succeeding. Kudos to you.
Yes, there is still good & moral people out there.
Continued success.
Thank you for saying that Karen! Your compassion means so much and I appreciate you.
Thank you for sharing this painful experience w/ us. And by the way, you handled this sticky situation so well. Hang in there. And good luck in whatever you do.
Thank you, Lina Anne! I am fortunate that it did work out okay, and I'm happy that the experience can help others.
Found it! I was looking for this video again. Great information!!! I thought I updated this feature when I watched your video last month. Thank you again!
Awesome! I'm so glad it was helpful, J ShaNee!
Thank you for sharing this, it will make me more alert when receiving payments. So sorry you had to go thru that, but what you did afterwards was amazing reaching out to your customers.
Thank you so much for watching Judy!! ❤️❤️
Thank you so much for your honesty and willingness to share your experience!! This will help many of us beginner business owners!😊❤️
Thank YOU for having the patience and compassion to say that! 🌹
Thanks for sharing. That is a scary thing to happen, especially if you are just starting out like me. Great plan to save the orders!
I just want everyone to avoid this happening to them! So frustrating!!
I'm SO glad I saw this before I started, thank you for sharing!
I'm glad it helped! Thank you for watching!
Thank you for sharing this, this is how we all grow!!! 🥰
Absolutely! Thank you for watching!
I am just beginning to decide on which route to take for my handmade soaps - your videos are very educational and I am learning so much - this story was a very good learning experience and I am so thankful you shared it both sides of this story - once again thank you for all of your videos 💕💖💕
You're welcome! I am so happy to hear that they are helpful to you!
Thank you for sharing with us. I am glad that for the most part it worked out for you in the end.
Me too! It was very fortunate in that way!
I'm glad you shared this video. I'm about to open a Shopify store soon and this is some good info.
Glad it was helpful to you, Matthias!
So glad you got your payments! Absolutely love your videos, so helpful for me building my new business. 💛 You're a star!
Thanks so much!! I really appreciate your kind words. Thank you for watching!
Thank you so much for this advice! As someone who's working on building an online shop I had no idea this could be an issue. You saved me a massive head and stress with this information.
I'm happy to hear that, Logan, and I'm really glad that this can at least help others to not have it happen to them!
Love your video! THANK YOU!! I want to start a Shopify store and I would have never known this information! No judgement from me! Gratefulness!!!!
I'm so glad you found this video! I definitely want to help as many people NOT have this happen to them!
Thank you for sharing. You are an awesome creator. Love your vids
Thank you so much Mariah! ❤️❤️
OH my goodness! What a nightmare! I literally wrote myself a note about this payment option. If you had not shared this so humbly, I and others could have made the same mistake. But, we ALL make mistakes, we are human and it is just a part of life. I have made more than my share! Blessings and much love to you, Mei! 💞
I'm so glad you made a note to check on it. I definitely do not want anyone else to have this issue!
thank you for your transparency and for helping other artists who are still figuring it out
I appreciate you saying that, Samantha! Thank you so much for watching!
Excellent video amen.
I just discovered you today & subscribed.
Enjoying your topics very much. I'm re-entering the reselling and handmade market after a long hiatus. Will definitely watch and learn more!
Thanks, James
Welcome aboard, James! I'm so glad you found my channel! It's exciting that you are coming back to selling!
OH MY! Thank you so much for sharing this information I would of not had any idea about it. I will make sure as I develop my site it will be on Auto for payments. Thank you!!!
You're so welcome Gina! ❤️ Yes! Put them on Auto. I also mentioned to put them on Auto on Module 5c.
I’m sorry you had to go through this, but thank you for sharing! I had no idea this was a thing!
I know, it's crazy! While it's not my best moment, I'm happy that I can help others from having it happen to them!
Thank you for sharing your experience! I'm glad you found mankind hadn't lost all of their humanity. I'm in the process of researching a new business adventure and i will be sure to make note of insisting on automatic credit card capture when setting up my Shopify account.
Good luck with your new business, Denise! That's so exciting!
Thank you so much for sharing this story!! I really appreciate you that you decided to tell your experiences and knowledges. Your new subscriber ;)
I really want to help others NOT have this happen to them too! Thank you for subscribing! 💖
Tks so much for sharing this story. I totally get what u mean about hyperventilating. STRESS! So much unforeseen happens with starting a biz.
Take care.
Thanks for watching, Chris! I hope that this story helps keep it from happening to someone else!
Such a valuable video!!!! You are wonderful for sharing this mistake, it could happen to anybody.
Thank you, Mila! I really hope it helps people avoid the same fate!
woah! I felt your pain girl. Thanks for the info though, am actually glad I learned about this because I would need manual capture for my type of business actually. I had no idea it had a name :D
I'm so glad that it was helpful to you, Farida! Thanks so much for watching!
Wow, thank you so much for sharing this cautionary tale to save all of us from that hard, disheartening lesson ourselves. As always great, important information.
My goal is really to help others avoid this happening to them, so I'm happy to share it!
Your channel is so good. Thank you!
Thank you so much! That makes me so happy to hear!
Yikes! I'm so sorry that situation happened! I am glad that you're able to get 70% back! Thank you for sharing your story :)
I know, so crazy, right? I really hope I've prevented this from happening to others!
@@CreativeHiveCo I'm sure you did :)
I'm not surprised you recovered that much. I think people in general want to do the right thing. Thank you for the tip!
I like your optimism, Christina! Thank you so much for watching! 💖
That is Terrifying ! I am starting a store this week and I am Subscribed ! I am heading over to check for that right NOW.. I would have thought most people would have chosen to not pay. I am happy that was not the case. Great Video.
Yes, most people are really amazing and kind. DEFINITELY check this out on your own page - you don't want this happening to you!
Creative Hive yes 🙌
Thank you so much for this information I would have never known. I’m so happy I ran across your video.
I'm happy you found me too! Thank you for watching!
am currently building my shopify shop so this was a very helpful video for me. Many thanks
That's awesome! Good luck on your website launch!! ❤️
I smiled from beginning to end listening to her. Thank you so much for sharing young lady.
Thank you, AM! That made my day to read that!
@@CreativeHiveCo You are most welcome and thank you for sharing your very detailed, yet, easy to understand information. Brilliant !
Super Info Mei...thanks for the Headsup
I hope it helps you out, Deepinder!
Thank you for sharing your experience on this with us! I saw this function when I was setting up my Shopify shop. It reminded me of all those years I sold my handmade soaps online. For years I manually processed customers' credit cards.
That was the life! Did you ever do live shows with a credit card imprinter? :D
@@CreativeHiveCo I did one show every year and used a credit card imprinter! LOL!
@@HawaiiGirlAdventures Aaaah the good old days 😂
Discovered you are Lyla in Life is strange 2(the voice) and I loved how great you did. I Really like her character and YOU . Also happy new year and good luck.You're amazing
Aw, thank you!!! So sweet of you to stop by my channel and take the time to say that. I appreciate you!
Incredible and valuable story. thx for having the guts to share it.
Thanks for watching, Leigh! I really want to help people not make this same mistake!
I'm glad you're comfortable sharing this with us mei..
If it helps other people to avoid this same issue then I'm happy to share!
@@CreativeHiveCo that is so sweet of you sis
Thank you, thank you! I'm setting up my Shopify store now and I remember seeing it and not sure what it was and I'm pretty sure I chose manual!! Yikes! Now I need to figure out how to change it!
This post tells you how to turn ON manual capture, but you can follow the steps to the place you need to go. help.shopify.com/en/manual/orders/get-paid Just don't turn them on! 😂😜😉
Thank you, so very much for sharing this experience/education with us!!
My pleasure, Connie! I really hope that it's helped other people not have the same thing happen!
This is a great and very teachable story. Thanks for sharing.
Thanks for watching it, Roxana. I really hope it helps someone else not make the same mistake.
Thanks so much for sharing your tips! This was very helpful and I appreciate it
Thank you for watching!
Thank you very much for this information I know it was embarrassing but hey I’m sure there’s more than just you and that other lady went through this. I love all the information that you give because I am not a techy person and I think this helps people that are not and are. So thank you again for all your information.
Thank you for your comment, Dina! It was super hard to admit at first but I knew that if I shared I might be able to stop it happening to someone else.
Love your generous information!
Thank you so much! I appreciate you watching!
Thank you for sharing your mistake. I am in the process of starting a business selling online. I make ceramic functional ware. I like the sound of starting with Shopify and realize that I may not make much in profit for a beginner. I am a self taught/learner potter. My son will be helping me with the technical part of the business like handling the Store online etc. I look forward to learning more from other videos that you have made and are continuing to make. You have given some great advice that I am sure will save me a lot of time and money.
Take care in this trying time and be well.
B
Thank you so much for watching, Betty, and good luck setting up your business - that is so exciting!!
That video in the email was really a nice touch. They could see you. It made it more legitimate.
Thank you, Mareka! I hope that they helped make an impact!
Sorry this happened to you! The only option I have on my Shopify is PayPal and I took months setting up my website. I have always been a person who pays attention to every last detail! Your products are awesome by the way!
Thanks, Cici! I honestly don't know what happened with it or how it came to be set that way but I'm glad I figured it out when I did!
Big thumb up for sharing your mistake you are a brave and smart women. Great respect to you.
Thank you so much, Pravit! I appreciate that!
Thank You! This was gr8 information!
I love to hear that! Thank you so much for watching!
Just getting started on Shopify. Thank you. I feel like I dodged a bullet!
I'm so glad to hear that this helped!
70%. and maybe some mails of the remaining 30% got straight in the spam folder, and the owner have never seen it
True, Davide. Thank you so much for watching!
Thanks for the information about payment, 😮wow 👏👏👍👍👍❤
You're most welcome!! Thank you so much for watching!! ❤️
Me rushing to check to my store! Thank you for sharing!!
Thank you for watching!!!
Oh wow! Thanks for sharing!
Thank you so much for watching, J ShaNee!
Hi Mei.
I totally understand that's late for you now but I would like to answer your question about "why the manual payment is an option" .
As a software developer I would like to share a tip.
So many platform that makers use to set up their own website, has this settings and it's used mostly for test purpose.
Did you remember when you set up your own website for the first time? I'm pretty sure you tested all the sell workflow: insert a fake order and checked out using this "manual payment" settings to simulate the purchase without charge your real credit card ;)
Hope this could be of any help for people in your community.
Have a good one! ;)
Laura
Thank you for sharing your expertise, Laura! I'm sure that this happens quite often when people are testing their sites. It makes total sense!
Why don't they put these explanations right in the page? "This is for testing". Don't assume everyone knows what it means--- especially if you dont have great customer service by phone.
Thank you so much I’m going to be aware before I start my website
Thank you so much Carina! Good luck in building your website! ❤️❤️
How can they not pay that sweet face and beautiful and talented person. You are simply amazing! WOuld love to have 1 hour of your services of a new business. Love and peace
Some people realized that got a really great bargain, I guess! 😂 I'm at least glad I caught it and was able to fix it.
Thank you very much for sharing this information!!!
Thank you so much for watching, BTS!
1) Excellent tip. My sister showed me this video while I was building my website so I made sure it was set to Automatic Capture. 2) As a customer, I've had sellers resend me a product that was lost in the mail (they didn't have to because the loss in shipping wasn't their fault, but they did). If I miraculously end up with both packages (the original shipment and the subsequent replacement), I always message them to ask how I can pay for the 2nd package. With big small businesses, every cent matters and it wouldn't sit well in my conscience not to do the right thing. Thanks for your tips!
You sound like an amazing customer, SL! Small business really appreciate these positive interactions, and you're right - every cent does matter. I'm glad you were able to make this change on your site!
Hi Mei, You are very much appreciated for your honesty! Thank you.
Myself, being in the process of planning my steps for an online shop, to tell you the truth, I'm in doubt whether or not, to trust Shopify as I read many people's comments in the social media saying that they are scammers. This discourages me of joining this kind of platform.
I will appreciate to have your opinion.
Overall, I love Shopify and I wouldn't use any other platform for my businesses. They are very helpful and their customer service is awesome.
Many people don't bother to reconcile their credit card statement or their bank statement.
They pay the credit card bill & check to make sure they have a positive balance in their Bank then throw away the paperwork.
Those are the 30% who did not pay you because as far as they know they did pay you.
Those are also the 30% who probably did not bother to read the email.
It was extremely professional the way you handled the situation in reaching out to your customer.
Tthank-you very much for posting this video.
Much continued success to you in the future.
Thank you so much for the kind words. I appreciate you watching!
Thank you for sharing! Who knew??? Wow!
Ha! I don't even know how it got turned off! Oops! Thanks for watching Katrina! Are you on Shopify?
Creative Hive no, don’t even sell online yet. Market place only for now.
ooooooh boy, definitely adding "make sure i'm actually getting paid" to the top of my to do list XD yikes! thanks for sharing this
Yes, it's kind of an important part of business! 🤦♀️😂
Way to be proactive. . Good job!
Thank you, Tina!
Thank you for sharing this !
Thank you so much for watching, Thecrystalconnoisseur!
Thank you so much for sharing this, and especially the solution that allowed you to recoup most of the money! Just a heads up though, the stages of grief actually don't apply to grieving other people or sad events. That type of grief doesn't have neatly compartmentalized steps and everyone processes them differently. The stages refer to a study of terminally ill people who were in the process of accepting their own death. 👍
Thank you for your feedback!
Thank you so much, your all your insight!
Thank you so much for watching!
Truly a blessing.
🙏🙏
Ommmggg... I worked at a hotel and we also had to make a guarantee (capture) on everybody's credit card so the money was sort of blocked already for us. When you told the stuff about the manual thing I was like noooooooooooooo. I totally understand the feeling you had/have just above your belly. Hopefully you went through the trauma already as it's more than 1 year ago now. I am going to check my settings right away. I don't honestly even get why Shopify has this possibility. I can't imagine a business model which would need that option. xD
It's so frustrating, isn't it? I feel so fortunate that I caught it as quickly as I did, and at least this mistake has now helped others not do the same.
@@CreativeHiveCo Definitely, and how well thought of you to make the video message. 70% .. that's an insane amount of good and well willing people. Those people are YOUR buyers! Heart warming. And you're definitely a very creative solution thinker. Haha, sorry I'm not an English native speaker but you get what I mean right, have a great day and stay safe! And hard working, mwehehe.
Wow! So glad you were able to get some money back!
Me too!! And I'm so glad I caught it when I did!
Thank you for sharing. I was wondering do you have a separate bank account for your business? I know I will make mistakes but starting out I want to make less mistakes. How do will collect payment from my business?
Yes, I do and I always have. I've wanted to keep my business separate from personal finances. It makes bookkeeping much easier. The way you collect payments will depend on the platforms you use but pretty much everything can be connected to your bank account for you to transfer money to.
Thank you for your helpful information
Thank you so much for watching, Nickolena!
HEY MEI! HAPPY NEW YEAR!!!!
Happy New Year!!
@@CreativeHiveCo I understand that the wrong place and time, but I started writing a song about Lyla and Sean! And the first verse on behalf of Lyla
I tagged you on Instagram so that you look at that, but you probably haven’t seen
Hi, the reason for this option, manual capture is for high or medium risk orders.
I have used the manual capture option in the past for Shopify payments bc there were fraudulent orders and I didn’t want that. I also enabled PayPal protection it’s a flat % per order.
I also made sure I had different payment options like PayPal active.
Hope this helps
Yes, and this is good for people to know, but I think for most small handmade businesses, there is less of a chance of a fraudulent order.
Thank you very much for this warning.
I really do hope it helps people not to do the same thing I did!
Thank you for sharing your experience. Would it work to send myself practice payment by credit card? I have been 100% PayPal and never seen this situation before.
No, as long as you have checked the setting you should be fine.
Thank you so much for sharing
Thank you so much for watching! 💖