In the restaurant business they say if you give a good experience a customer will tell 3 friends..but if you have a bad experience they will tell 10. You kicked that up a notch or two.
We went to a restaurant for a birthday and it was so ratchet, I'll never go back. I like to have fun, but there are kids here.... don't twerk on the table. I asked the DJ to play a Disney song and he said, "I can't find it." But you can find , "back that a** up?" 🙄
@kaipo8085 bla bla bla.... lawfare at its finest. It will be overturned. I notice how you didn't respond to the fact you misquoted Trump and took him out of context.... come on now... admit you were being a d!ck about, and you were wrong. Oh by the way all the signers of the constitution were fellons and traitors to Britain. So Trump is in good company.
as a veteran of the restaurant business for over a decade, i can't thank you enough to calling out the folks that can't be bothered to help you out. it's a "service" industry....after all
As someone who is celebrating 25 years in business this year, thank you for the reminder. There is always room for improving the customer experience. Much appreciated. I needed to hear this.
I just want to give you a virtual applause 😁 not many people are willing to humble themselves - u are setting a wonderful example for business owners. Much love and many prayers for you and your family 🙏❤️ 🙏
@@mexicounexplained no problem! Gotta give credit where credit is due. I admire that quality in a person. Keep up the great job!!! 25 years is amazing!
I totally agree with you.. as soon as I sit down at a table, I don’t care where, if I don’t get a person to serve us within 5 minutes, I already don’t want to be there.. if I call a waiter or waitress and they ignore me, I already don’t want to be there.. if I see a waiter chatting with customers while I wait to give my order, I don’t want to be there.. I designed a lot of great restaurants so I know about the significance of great service.
I've sat with my back to the wall since I was a kid. Patrick, this is a message for all in everything you do. It's what I tell my kids. "Be excellent in everything you do"
@@JaneLaPlace. We live in a country that now has more guns than people. I think you are especially intelligent. I also like to people watch and you can do that best if you sit against the wall.
The "biggest" mistake a business can make is growing too fast (building too many locations in too short a time). I've seen many businesses fail by doing this, especially during a recession.
I hate being taken for granted. Unfortunately I see this happening a lot in restaurants. We have a habit of frequenting restaurants that we have great experiences in but usually after the fourth or fifth time the half ass treatment starts. They think they have us and that’s it we won’t go anywhere else. Every visit is a chance for them to make it or break it.
The fact that they couldn't explain _why_ they couldn't accommodate you was my red flag. If they're up against local ordinances, health codes, or some reason, tell me. Some things are indeed out of their control. But they couldn't explain. They just said no when it appeared obvious the answer could have been yes had they wanted it to be. It's a middle finger to your customer, and I'm absolutely loving seeing the customer give the middle finger right back. Every restaurant owner in the world knows better than to do what these folks did.
I work at a world renowned hospital. 100% agree. I make sure any one I come in contact with who’s lost or can’t find their way out because our hospital is so huge or they may be looking for a room, I will make certain I walk them to where they need to be. If I am not sure where the location is, I will escort them to our reception area to assist them. I do this with a smile and with an attitude of gratitude. The experience a person receives is everything. God bless you Patrick.
My late husband was an international business consultant. He learned so much of what you just articulated, PBD! One of his favorite quotes was “Trifles make perfection, and perfection is no trifle”. This brilliant concept is attributed to Michelangelo. The point is, even the little things matter! Thank you for this excellent message!
You're exactly right. Service and Quality makes all the difference. If you ever find yourself in Marshall, Texas (northeast Texas) you can find that quality of service and food at The Ginocchio Restaurant and Bar.
The employee who treated Patrick and his family like that should be fired immediately. The fact he actually sent an email and they still didnt give him the seat is pretty bad. Service is important.
I’ve been in either the grocery or restaurant business my whole life. I have people who come back to see me and call me by name because of the service I provide. Relationships matter in this business.
As an average guy, this is why I like chikfila so much: their customer service is always, ALWAYS on point at any location, and they also aren’t trying to be above everything with their menu. You go to chikfila for chicken. Chicken sandwiches, chicken nuggets, salads with chicken in them, etc. they’re also really good at keeping lines moving. Their employees also seem to genuinely not hate their jobs.
I have kids, however I only choose restaurants that are kid friendly if I’m bringing the kids for family night out. If it’s adults only I want a different atmosphere because sometimes you want to have a day with our your kids and you do not want to hear other people kids. I value service so I agree with him eating out is experience and an expensive one at that.
I have a friend whose OWN PARENTS refuse to go out to a restaurant if he brings his 8 year old boy with them because of how disastrous previous restaurant outings were with him. My friend and his wife are terrible parents. The kid does whatever he wants, without repercussions. They'll tell him to stop doing something and the kid keeps doing it. They'll just keep telling him to stop. No punishment. No grabbing him by the arm and making him stop. Nothing. I keep warning him that it's going to end badly when the kid becomes a teen. Kids need the adults in their life to be _parents_ , not their best friends.
As I get older, I've realized that human nature is quite simple. People want to feel valued and respected. Give them that, and you build a strong relationship. Jordan Peterson put it like this: 'Generous sacrificial productivity. If you go out of your way for your friends, spouse, or child-you will have better relationships with them.' This principle applies to everything. The more effort you put in, the more successful the relationship will be. Awesome video PBD, thanks!
@@OutWestRedDirt Some folks aren't very articulate, they resort to F bombs for EVERYTHING...LOL...they spell incorrectly so the algorithm doesn't pick it up. Maybe it's silly, or seems lame/dumb in a way, on the flip side maybe a little clever... but not trigger worthy...that's life! Chill 😎
@@danielscarbrough4363 - I hear you but the idea that it’s coming from a person claiming to be in the hospitality industry does add a wrinkle of irony.
I stopped eating out. This gen is so brain dead. They create a mistake and when addressed , they get so damn rude. This gen should not be in the service industry
300 USD plate for a kid...and here I am sitting on .50 USD on my bank account and pay day only comes mid next week...Damn...the problems some people have. Btw, I am working in customer service as an Eastern European, I am a lvl1 IT, and it doesnt make sense to go above and beyond. Im not getting recognition, Im not getting more money. I only get more work. Anyone who works in this field and get their hands dirty knows that what I say is true.
@mzErica. Look at it this way. He no longer has the money he spent. As they say, a fool and his money are soon parted. His story made me feel sorry for his children, who will never know the value of hard work in building character. They will grow up feeling very entitled. It is very clear that he himself worked very hard to get where he is. But look at the third generation Walton family. This is the very reason Warren Buffett said he would never leave his children money and that he had never let them know he had money while they were growing up. They went to public school and had their heads screwed on straight.
Yea, even the whole story, yes I understand customer service is important, but this sounds like one of those "Do you know who I am?!!" situations. Its a restaurant. they're there to serve you food. What he's asking for is preferential treatment because he pays more than the other guys. I have an issue with that.
@@BattleBladeWarrior I do think he had valid concerns with the first restaurant. But it did come across loud and clear that he is very proud of the fact that he can afford the very best. I don’t think his children are learning good life lessons from him.
@@libbyworkman3459 Yea, and thats the thing, I don't mean to knock him cuz obviously he worked hard to get where he is, and I understand if a restaurant is charging thousands of dollars, then you'd expect a certain level of service. . . but yea, like you said, that type of behavior is not always good for children, because its hard to raise them to stay humble, if they're used to that type of service.
Bad service is bad service no matter the price. If you’ve worked hard for your success and are willing to pay a substantial amount of money in a business it’s understandable to be upset. We don’t know what other positive life lessons PBD is teaching them. He could have taught them to alway respect those who are serving you. I don’t make enough for a dinner like that but if I call ahead and have my family with me and it’s terrible service, that’s unacceptable. Everyone doesn’t have to be middle class or lower class to learn humbleness and politeness. But that’s my take. Time will tell if he raised his kids good or bad.
I understand both perspectives. Quiet, child-free restaurants offer a serene dining experience, while family-friendly places provide a welcoming atmosphere for parents and children. Each caters to different needs and both have their place in the market.
Typically, children aren’t an issue in high end restaurants-the sheer number is underwhelming because most people in those high end places are there for dates and business meetings. The fine dining restaurant I worked in rarely needed to pull the high chair out of the closet while it was a regular item out Outback. Booster seats were also rarely used-the majority of kids that ate there were probably 10 or older. In short, having a policy against such a low occurrence issue while advertising it to the masses is usually a bad policy.
@@jlewjrmeh disagree. Sure you may initially lose more customers as a result of this but it's your company at the end of the day and it's about brand consistency. If kids are not part of that, then they are not part of that. Plenty of other options for dining, like Pat said I wouldn't beg either when I have FU kinda money to literally eat anywhere else and they will do as I command in great customer service.
Chick fil A has the most amazing customer service. And its a fast food place. After i ordered my sandwich they came by and asked if needed a refill or more napkins and later if i wanted anymore sauces and if they could clear some of my table for me or if i wanted anything else to eat. Very very nice people there.
Worked in restaurants for majority of my career... people will come back to a restaurant for service 100% of the time over food... not to diminish importance of food, but its service that really brings them back...spot on PBD
Absolutely right! Customer Service is top priority for me! When you receive a 5 star Customer service..you make sure to refer everyone you know to the establishment! If Customer service sucks...everyone else you know will get the word too!
Finaly, a W take. 👏 I've worked in the hospitality field for around 10 years and I can vouch for that the service is more valuable than Food. Sounds weird, I know. But the service is the 20-30% of the experience. Small margine but plays a vital role in the whole customer experience. Yes, people do go to a restaurant mainly to eat but that's not always the case. I will note, that customer awareness also plays a key role. By 'Customer awarness' I mean how much a customer can evaluate a waiters - whole hospitality act as a whole. Sadly, the more people become 'sheep' the more less aware they become and don't treat the waiting staff as humans but as slaves. But those who do understand, will be respected and understood. I can rant about this for eternity but the point is. Be mindful and respectful, and willing to serve / help out, and be kind. 🙏
This is the difference between being in the hospitality business and being in the business of hospitality. I've been a chef for 20 years. Too many restaurateurs try to manage their p&l. If you take care of your people and your customers, your customers will manage your p&l for you.
The best employee, is the one that performs like he/she owns the company. The idea employee is the employee that performs with vision, and purpose. A person that takes the lead. A person that inspires others to perform at their best. A person that strategizes plans to maximize their effectiveness for company benefit. A person that takes on company responsibilities as if they are a leading investor in that company. This person is a very friendly, and approachable partner to fellow employees. This person is humble, and grateful. This is my view of an idea employee.
@@Revkor That’s why I said he has a valid point. The arrogant part of it was the reference to the cost of the meal and how many customers he can bring to the restaurant because of who he is. Those comments come off as arrogant, even though they are also true.
Great service matters. Best takeaway i had from this video as i always want to do that since i am now in the food retail business .Awesome reminder Patrick !!
PBD everything you said about service is absolutely correct, even if you are buying hotdogs at the Dew Drop Inn, service is important. By the way, if you are ever in Mobile, Alabama the hotdogs at the Dew Drop Inn are something special as is the service! Six generations of my family as customers can attest to both since 1924❗️
The denomination of the check should not determine how the customer is to be treated. I can not and would not spend $4 or $5k on a family dinner, regardless if I had the money or not.
Is that just an anxiety thing, or do you have a concealed carry, so you want to be able to shoot first if you see an active shooter walk in, for example? I've seen a lot of people talk about that, and not gonna lie, I thought it was just a meme. I didn't know there were people that actually do that.
@@BattleBladeWarrior The idea of keeping your "back against the wall" for me is strictly for my SA (situational awareness). Not only do I do this to maintain cover behind me, but also I look for a table/seat that gives me sightlines to multiple doors for entry and exits. Not so much to do with anxiety as it is mainly about being as prepared as possible for the unknown.
Excellent post. I’ve experienced both scenarios. Treat everyone like a $1M and 95% of the time, you’ll win their loyalty. Have the greatest product, attached to a terrible experience, and the customer will rarely return and when asked they will not recommend. The brand damage is multiplied. I’ve been to Spago, and other than the tiny portions, the whole experience was amazing. Again, calling attention to this in such a documented way, was very well done.
I love this, many of us are tired of parents not controlling their kids in public and making the dining experience miserable for the rest of us. They'll get plenty of business, no worries.
I agree service is number one. Food is number two. After you finish eating, if you can say that was great, your experience will be memorable and you will want to go back. 🤗
100%! Roughly speaking, industry may be mostly about costs and margins, but services is ALL about costumer relationship. It's the experience that keeps them coming back.
Just the mindset behind those rote responses "nothing I can do about it" and "if you talk to the manager that's still not going to change anything". Infuriating. Sure there's something you can do about it. You can explain the story to the people already at the table against the wall; they might volunteer to move (or you bribe them) This only just dropped. The place has not BEGUN to work out how very much they screwed up
Last Monday I took my family to Ruth’s Chris is South Barrington, Illinois and was disappointed. 😔 I was celebrating my granddaughters 13th birthday. This was our special place but no more. There used to be a server and a helper. Now we had one waitress that neglected us. She had no command of the menu and the water pitcher was left on the table, the children’s ( 13 & 17) soft drinks were not refilled. For the 4 of us the bill was $400. I still left a $100. tip but I will not go back.
My dad who owned his own business taught me this very important rule. In Business; Good News travels fast And Bad News travels even faster. Apparently, Pat and my father have the same thought. This video is proof of that! Lol
@melloone611. The ancient Greeks used to say that rumor flies around the world while truth is still putting its shoes on. That’s a good description of the Internet.
And the customer service industry if you give good service that's usually remembered but if you give horrible service it's always remembered and will be told to everyone
Proportional to his wealth, three or four grand for a dinner isn't anything. Pat almost certainly made money that day, his cash flow is positive. Telling him he's "about to learn"? 😂
@@libbyworkman3459 Not sure what you’re saying but if you give any child the idea that he deserves a $300 plate of anything at 10 years old… That child is going to turn out to be an insufferable entitled narcissistic boar of a human being before his 20th birthday. I just lost all respect for Patrick through learning of his gluttonous pomposity I would never eat at an establishment that had a problem with children nor would I spend a single moment around people who feel offended by the presence of children.
This was savage. But its so true. You cant get to where youre entitled. Just had dinner with my dad for fathers day and he told me a story. My dad is a chief estimator at a major construction company. One of the subs that was invited to bid a job had an arrogant attitude and blew him off boasting about getting a large bridge project and not needing my dad’s project. Less than a year later that bridge project was put on hold and that same guy called my dad back asking if he had any work. Guess what my dad told him.
@@onetwo12onetwo526 Makes sense to me. Rich or not, not everyone wants to have children in the "adult" section. It kills the vibe, if they're trying to portray a sophisticated place for couples, business associates, etc, when you have a bunch of kids. (Although, I would argue, if they're well behaved, its not as big an issue. Judging from what Pat said, I'm not sure they are)
@@BattleBladeWarriorI seen his attempts to spotlight them as well how he speaks to parenting neither looked to have positive results hopefully not as bad as hunter 😮
@@onetwo12onetwo526 Oh man, yea! I heard Biden once say he was "so proud of Hunter" recently, despite the fact that he was doing drugs, buying guns illegally and all sorts of things. If you raise your kids to think they're above the people, it can only go one way.
Thanx Patrick... I was a banquet server for years and tried to stick to the motto "give them an excellent experience"... but it is also true that a server may give 10,000 people an excellent experience, but a single person complaint can tarnish his/her reputation... while it is also true that some customers can be disrespectful, and the manager will come over and scold the server in front of the customer, then manager and server will leave the room and laugh together at the absurdity, both aware that the customer was the one out of line.
Saying you bought your kid a plate worth $300 was unnecessary for the context you’re trying to deliver. At that point you’re just flexing. Saying you spent $4k on a dinner was irrelevant. The same message would have applied if the tab was $200. The peacocking makes PBD look insecure that you have to show how big your wallet is to prove a point. You don’t have to rub it in people’s faces how much you spend. Unless the message you’re trying to share to all restaurants is “hey treat me good because I’ll spend $4k on your restaurant.” This rant felt too emotional.
1. you have to have $4k that you are ready to throw away on a single family meal 2. you did everything you're supposed to properly and in advance - to get the one thing that matters to you, (a table in a corner) so you can enjoy you evening at the restaurant 3. not only is the restaurant staff not owning up to their fuckup, their doubling down, disrespecting the customer and basically ignoring their own responsibility like a room full entitled liberalists 4. and this is the most important part of it all - does ANY of that sound like it's $4k worth of service? the dollar figure is paramount to his argument! when i spent $4k on a christmas dinner for my team, you damn well better believe i wouldn't have put up with this kind of bullshit either!
Being x- military back against wall is a must and view of the room and doors. I like the no kids rule in some places, I raised 5 kids and have 9 grand kids and we have waited up to 45 minutes for a table so I don't feel for you waiting. welcome to the real world we have to wait sometimes. Don't get me wrong the restaurant was in the wrong as well a manager should have taken care of that instead of employee.
I gotta ask, whats the deal with sitting with your back to the wall? (in a civilian setting, not in war times) Like realistically, say you're sitting there eating, and you see someone suspicious walk into the restaurant, then what? Are you going to pull an assault rifle out of your pants? Are you going to rush the guy (and potentially leave your family unguarded?) Yea, in war, I get it because you're armed and have enemy soldiers moving on you, but if you're out eating back at home, what are you trying to protect yourself from? If its an active shooter for example, they're at the doorway, so there's nothing you can do except dive under a table. . . And if you're there with your family, the likelihood of being able to protect all of them from a stray bullet is not that good. And even if you try to rush the guy, unless you're right next to the front door, you're down before you can get there. You're all seated in a a table, at the back of the restaurant, so you have no where to escape to anyway. Wether you see it coming or not, doesnt really change the outcome? (No offense intended, I've just always wondered about that. Although I understand if you have a concealed carry, than seeing the guy ahead of time could help)
The very heart of business, when you remove all the paperwork and equipment, is people. If you make sure the relationships you have with others are top notch and top priority, the paperwork and equipment will eventually sort itself out.
That's a #brandfail too, it takes having people on the team who believe in their brand and have a sense of pride where they work and who they work for.
worked at a family franchise 7-11 in a college town, for 18yrs our store was beloved by the town, Aunt sells the franchise and over 15yrs later still have locals saying they refuse to go to the store and wish my family never sold. it breaks my heart to hear the stories of regular customers having horrible experiences, but it also makes me happy, knowing me and my family did a wonderful job for the time we spent serving them.
an overwhelming number of people working in hospitality never receives basic "human common sense training" and they make so many stupid and unprofessional mistakes, they make it difficult for no reason...these are generally the waiters as the restaurant owner normally should be client oriented... even worse if is an abitual customer and even worse if his net worth is in the hundreds of millions, incredible
When black angus restaurant in Fresno was still open, my wife and used to go there for anniversaries and birthdays. The food was good and they had good hostesses at the front. One time was all it took for us to never go back. The manager was going around greeting guests, the tables before us was greeted as were the tables before them, when he came to our table, he looked at my wife and I and walked right on by and continued to greet the tables behind us and so on. It was the last time we went there to eat. Just because we were Asians? I don’t know but we felt so bad that the food was left half eaten and we just left. I’m glad that restaurant closed down. Service is everything for me. Your food can be ok but if your service is great I’ll come again and again.
There's no point lying to myself about it, listening to him speak and being in 100% agreement with everything he is saying about good customer service and what is essential in building and maintaining your business good better best etc hearing him so casually mention spending a cool $5000 thousand US dollars on a "family dinner" was easily the most jarring thing I've heard all day. Its hard not to see it in a negative light despite the knowledge Patrick has worked his ass off to be in the position he is today and deserves everything success brings. Jealousy or inspiration, look up to or down on, its certainly made me think about my financial situation and what I'm doing or not doing to sure up a comfortable future in retirement, yeah mate, kinda scary now I'm thinking about it....
@@joshbrookes6439 I agree, I get he worked his ass off, but damn, man. . . . I spent 10 years working my way to where I make $3600 a month, and he blows almost double that on a family dinner? And then he's complaining about service? Thats not customer service by that point, its entitlement. He thinks because he spends $5000, he should get preferential treatment. I don't care if you're a millionaire, or a pauper, that type of attitude has never sat right with me. A restaurant is there to give oyu a place to eat, that includes timely service, well cooked meals, etc. It sounds like his entire complaint was that he couldn't sit with his back to the wall. That's a "you" problem, not a restaurant problem.
If there were two restaurants to choose and one allowed kids and other didn’t- I’m going to the one that doesn’t allow kids 100% of time. I’ve had too many meals ruined by other people’s kids.
PBD once not long ago said he hates bullys. This video kinda reminds me of a typcal bully behaiveour and typical narcisist who's ego got hurt :D :D :D. More power to you PBD, more power :D :D
@zbog15. His behavior is not the behavior of a bully. He is pointing out very bad service he encountered in a service-oriented business. I think his complaints are valid.
It's really weird that I've just come across this video. For decades I've had the same reason of thought. Regardless the item, regardless the price. If the service isn't up to par, to hell with the rest. And any one person or business i deal with I make it known up front. That it doesn't matter the what or the price. It's all meaningless without good service. Good service is priceless! And I always makes sure to show and tell them my appreciation.
Extravagant opulence aside on $300 plate for your kid. The point remains that restaurants and service businesses today simply don’t have a clue. I got mad this past weekend when I upsized the fries but didn’t get any more fries than normal at my favorite fast food spot. Basic level of service (give the customer what they paid for) is a challenge these days.
This is why I left the restaurant industry a long time ago. People DO NOT understand that exceptional service is so important in business. If you don't have a passion for it no matter how good the food is people will never return. You have to be consistent and find people that understand the value of service.
*If you are not in the financial market space right now, you are making a huge mistake. I understand that it could be due to ignorance, but if you want to make your money work for you.... prevent inflation*
Thanks for continuing updates I'd rather trade the crypto market as it's more profitable. I make a good amount of money per week even though I barely trade myself.
In the restaurant business they say if you give a good experience a customer will tell 3 friends..but if you have a bad experience they will tell 10. You kicked that up a notch or two.
El oh el. Pat doesn't do small
Umm thousands 😂
We went to a restaurant for a birthday and it was so ratchet, I'll never go back. I like to have fun, but there are kids here.... don't twerk on the table. I asked the DJ to play a Disney song and he said, "I can't find it." But you can find , "back that a** up?" 🙄
@@Bunnahabhain18 inaccurate quote and out of context... he was talking about the crime rate.
@kaipo8085 bla bla bla.... lawfare at its finest. It will be overturned. I notice how you didn't respond to the fact you misquoted Trump and took him out of context.... come on now... admit you were being a d!ck about, and you were wrong.
Oh by the way all the signers of the constitution were fellons and traitors to Britain. So Trump is in good company.
as a veteran of the restaurant business for over a decade, i can't thank you enough to calling out the folks that can't be bothered to help you out. it's a "service" industry....after all
As someone who is celebrating 25 years in business this year, thank you for the reminder. There is always room for improving the customer experience. Much appreciated. I needed to hear this.
I just want to give you a virtual applause 😁 not many people are willing to humble themselves - u are setting a wonderful example for business owners. Much love and many prayers for you and your family 🙏❤️ 🙏
@@queenbeesarthive8234 Thank you very much for the kind words!
@@mexicounexplained no problem! Gotta give credit where credit is due. I admire that quality in a person. Keep up the great job!!! 25 years is amazing!
Respect
I totally agree with you.. as soon as I sit down at a table, I don’t care where, if I don’t get a person to serve us within 5 minutes, I already don’t want to be there.. if I call a waiter or waitress and they ignore me, I already don’t want to be there.. if I see a waiter chatting with customers while I wait to give my order, I don’t want to be there.. I designed a lot of great restaurants so I know about the significance of great service.
I've sat with my back to the wall since I was a kid.
Patrick, this is a message for all in everything you do. It's what I tell my kids. "Be excellent in everything you do"
Yummy
I have my back to the wall & know every exit. In elevators I am in back. I kinda joke my family was like mafia.
@@JaneLaPlace. We live in a country that now has more guns than people. I think you are especially intelligent. I also like to people watch and you can do that best if you sit against the wall.
@JaneLaPlace how many calendars have you survived
@@jimmyjamessac7171 boomer so probably like 90😂😂
Ooooh I'd like to be a bug on the wall at the next Catch staff meeting after this video.
There are no staff meetings at Catch. lols
The "biggest" mistake a business can make is growing too fast (building too many locations in too short a time). I've seen many businesses fail by doing this, especially during a recession.
Krispy Kreme comes to mind.
That’s a lie. You have to have the right people around you who knows how to expand.
There's a saying, "The seeds of failure can often be found in the fruits of success."
The biggest mistake man can make is Prideful arrogance.
These places have MILLIONAIRE INVESTORS. Don't worry about growing too fast.
I’m a bartender and I’ve always said. Staff can make or break you. Staff and customer service is key.
I hate being taken for granted. Unfortunately I see this happening a lot in restaurants. We have a habit of frequenting restaurants that we have great experiences in but usually after the fourth or fifth time the half ass treatment starts. They think they have us and that’s it we won’t go anywhere else. Every visit is a chance for them to make it or break it.
Jon Taffer mentions this from time to time on his show. Amazing tell by the establishment, isn’t it?
Same for hair salons. Ugh.
The fact that they couldn't explain _why_ they couldn't accommodate you was my red flag. If they're up against local ordinances, health codes, or some reason, tell me. Some things are indeed out of their control. But they couldn't explain. They just said no when it appeared obvious the answer could have been yes had they wanted it to be. It's a middle finger to your customer, and I'm absolutely loving seeing the customer give the middle finger right back. Every restaurant owner in the world knows better than to do what these folks did.
Exactly! Word of mouth, the service industry should listen.
I work at a world renowned hospital. 100% agree. I make sure any one I come in contact with who’s lost or can’t find their way out because our hospital is so huge or they may be looking for a room, I will make certain I walk them to where they need to be. If I am not sure where the location is, I will escort them to our reception area to assist them. I do this with a smile and with an attitude of gratitude. The experience a person receives is everything. God bless you Patrick.
Great points Patrick. I’ll wait in a longer line for great service than a quick line for a lousy experience.
My late husband was an international business consultant. He learned so much of what you just articulated, PBD! One of his favorite quotes was “Trifles make perfection, and perfection is no trifle”. This brilliant concept is attributed to Michelangelo. The point is, even the little things matter! Thank you for this excellent message!
I _TOTALLY AGREE_ with this rant about service! I hope I live up to this standard in my business.
Agree with every single thing you said, PBD. You always deliver, and this is why we keep coming back to watch you. 👌🏽
You are darn right, service is the key of success. I worked 10 years in the hospitality industry and that what made me the best.
You're exactly right. Service and Quality makes all the difference. If you ever find yourself in Marshall, Texas (northeast Texas) you can find that quality of service and food at The Ginocchio Restaurant and Bar.
The employee who treated Patrick and his family like that should be fired immediately. The fact he actually sent an email and they still didnt give him the seat is pretty bad. Service is important.
I’ve been in either the grocery or restaurant business my whole life. I have people who come back to see me and call me by name because of the service I provide. Relationships matter in this business.
As an average guy, this is why I like chikfila so much: their customer service is always, ALWAYS on point at any location, and they also aren’t trying to be above everything with their menu. You go to chikfila for chicken. Chicken sandwiches, chicken nuggets, salads with chicken in them, etc. they’re also really good at keeping lines moving. Their employees also seem to genuinely not hate their jobs.
them, In & Out, Jersey Mike's; thats all the fast food you need.
I love taking my family to high end restaurants. Thank you for the tip .
No kids restaurant! Yes I'm there. Too many parents won't manage their kids in restaurants.
This
Exactly. The parents force their parental experience on everyone else who hasn’t chosen that parental experience.
I have kids, however I only choose restaurants that are kid friendly if I’m bringing the kids for family night out. If it’s adults only I want a different atmosphere because sometimes you want to have a day with our your kids and you do not want to hear other people kids. I value service so I agree with him eating out is experience and an expensive one at that.
Same ...used to be a server and I hated it when kids were allowed to run wild.
I have a friend whose OWN PARENTS refuse to go out to a restaurant if he brings his 8 year old boy with them because of how disastrous previous restaurant outings were with him. My friend and his wife are terrible parents. The kid does whatever he wants, without repercussions. They'll tell him to stop doing something and the kid keeps doing it. They'll just keep telling him to stop. No punishment. No grabbing him by the arm and making him stop. Nothing.
I keep warning him that it's going to end badly when the kid becomes a teen.
Kids need the adults in their life to be _parents_ , not their best friends.
As I get older, I've realized that human nature is quite simple. People want to feel valued and respected. Give them that, and you build a strong relationship.
Jordan Peterson put it like this: 'Generous sacrificial productivity. If you go out of your way for your friends, spouse, or child-you will have better relationships with them.'
This principle applies to everything. The more effort you put in, the more successful the relationship will be.
Awesome video PBD, thanks!
I'm in hospitality.
I see restaurants fvcking up all of the time.
Most of them don't even know they're fvcking up.
You're soooo tuff with the f's and V's.
Wait no not tuff, it's LAME.
@@OutWestRedDirt Some folks aren't very articulate, they resort to F bombs for EVERYTHING...LOL...they spell incorrectly so the algorithm doesn't pick it up. Maybe it's silly, or seems lame/dumb in a way, on the flip side maybe a little clever... but not trigger worthy...that's life! Chill 😎
@@danielscarbrough4363 - I hear you but the idea that it’s coming from a person claiming to be in the hospitality industry does add a wrinkle of irony.
I stopped eating out. This gen is so brain dead. They create a mistake and when addressed , they get so damn rude. This gen should not be in the service industry
Catch That 😂
300 USD plate for a kid...and here I am sitting on .50 USD on my bank account and pay day only comes mid next week...Damn...the problems some people have.
Btw, I am working in customer service as an Eastern European, I am a lvl1 IT, and it doesnt make sense to go above and beyond. Im not getting recognition, Im not getting more money. I only get more work. Anyone who works in this field and get their hands dirty knows that what I say is true.
Customer service and ambiance matter, but I can't get past the $4000 -$5000 dinner. Wow😮
@mzErica. Look at it this way. He no longer has the money he spent. As they say, a fool and his money are soon parted. His story made me feel sorry for his children, who will never know the value of hard work in building character. They will grow up feeling very entitled. It is very clear that he himself worked very hard to get where he is. But look at the third generation Walton family. This is the very reason Warren Buffett said he would never leave his children money and that he had never let them know he had money while they were growing up. They went to public school and had their heads screwed on straight.
Yea, even the whole story, yes I understand customer service is important, but this sounds like one of those "Do you know who I am?!!" situations.
Its a restaurant. they're there to serve you food.
What he's asking for is preferential treatment because he pays more than the other guys. I have an issue with that.
@@BattleBladeWarrior I do think he had valid concerns with the first restaurant. But it did come across loud and clear that he is very proud of the fact that he can afford the very best. I don’t think his children are learning good life lessons from him.
@@libbyworkman3459 Yea, and thats the thing, I don't mean to knock him cuz obviously he worked hard to get where he is, and I understand if a restaurant is charging thousands of dollars, then you'd expect a certain level of service. . .
but yea, like you said, that type of behavior is not always good for children, because its hard to raise them to stay humble, if they're used to that type of service.
Bad service is bad service no matter the price. If you’ve worked hard for your success and are willing to pay a substantial amount of money in a business it’s understandable to be upset. We don’t know what other positive life lessons PBD is teaching them. He could have taught them to alway respect those who are serving you. I don’t make enough for a dinner like that but if I call ahead and have my family with me and it’s terrible service, that’s unacceptable. Everyone doesn’t have to be middle class or lower class to learn humbleness and politeness. But that’s my take. Time will tell if he raised his kids good or bad.
Quality of service and consistency are the two main keys to success, not matter how small or large your business is.
I understand both perspectives. Quiet, child-free restaurants offer a serene dining experience, while family-friendly places provide a welcoming atmosphere for parents and children. Each caters to different needs and both have their place in the market.
But you need to be willing to bend those strict rules for the sake of keeping promises and pleasing a regular, high-class customer
Maybe so but his kids are not little. I highly doubt they were being loud or out of control.
Typically, children aren’t an issue in high end restaurants-the sheer number is underwhelming because most people in those high end places are there for dates and business meetings. The fine dining restaurant I worked in rarely needed to pull the high chair out of the closet while it was a regular item out Outback. Booster seats were also rarely used-the majority of kids that ate there were probably 10 or older.
In short, having a policy against such a low occurrence issue while advertising it to the masses is usually a bad policy.
@@jlewjrmeh disagree. Sure you may initially lose more customers as a result of this but it's your company at the end of the day and it's about brand consistency. If kids are not part of that, then they are not part of that. Plenty of other options for dining, like Pat said I wouldn't beg either when I have FU kinda money to literally eat anywhere else and they will do as I command in great customer service.
It shouldn’t matter how much money you spend at all! Customer service should be top priority.
Well. After COVID. The service workers have changed for the worst. Most think they should get tip first.
Chick fil A has the most amazing customer service. And its a fast food place. After i ordered my sandwich they came by and asked if needed a refill or more napkins and later if i wanted anymore sauces and if they could clear some of my table for me or if i wanted anything else to eat. Very very nice people there.
Worked in restaurants for majority of my career... people will come back to a restaurant for service 100% of the time over food... not to diminish importance of food, but its service that really brings them back...spot on PBD
Absolutely right! Customer Service is top priority for me! When you receive a 5 star Customer service..you make sure to refer everyone you know to the establishment! If Customer service sucks...everyone else you know will get the word too!
Finaly, a W take. 👏
I've worked in the hospitality field for around 10 years and I can vouch for that the service is more valuable than Food. Sounds weird, I know. But the service is the 20-30% of the experience. Small margine but plays a vital role in the whole customer experience.
Yes, people do go to a restaurant mainly to eat but that's not always the case. I will note, that customer awareness also plays a key role. By 'Customer awarness' I mean how much a customer can evaluate a waiters - whole hospitality act as a whole. Sadly, the more people become 'sheep' the more less aware they become and don't treat the waiting staff as humans but as slaves. But those who do understand, will be respected and understood.
I can rant about this for eternity but the point is. Be mindful and respectful, and willing to serve / help out, and be kind. 🙏
This is the difference between being in the hospitality business and being in the business of hospitality.
I've been a chef for 20 years. Too many restaurateurs try to manage their p&l. If you take care of your people and your customers, your customers will manage your p&l for you.
Actually a pretty nice hit piece disguised as a PSA.
Top shelf, old boy.
So easy to lose sight of the important things!!! Great story and an important reminder that one bad experience can put people off forever!
Rich people problems
Would say so spending that amount on a meal isn't about the service.
The best employee, is the one that performs like he/she owns the company. The idea employee is the employee that performs with vision, and purpose. A person that takes the lead. A person that inspires others to perform at their best. A person that strategizes plans to maximize their effectiveness for company benefit. A person that takes on company responsibilities as if they are a leading investor in that company. This person is a very friendly, and approachable partner to fellow employees. This person is humble, and grateful. This is my view of an idea employee.
Patrick has always been cocky/confident. But this video came off as arrogant. But he still has a point and he made it well.
dude I work a fast food and deli, clearly lower quality and we would NEVER treat a customer like that.
@@Revkor That’s why I said he has a valid point. The arrogant part of it was the reference to the cost of the meal and how many customers he can bring to the restaurant because of who he is. Those comments come off as arrogant, even though they are also true.
Great service matters. Best takeaway i had from this video as i always want to do that since i am now in the food retail business .Awesome reminder Patrick !!
I can't tell you how important your E Mails are thank you.
The Wolfgang puck that was in the third Street promenade in Santa Monica was amazing. I will be definitely checking out his restaurant.
Anyplace can have a one off screwup but you were more than accommodating giving them the opportunity to remedy the situation.
PBD everything you said about service is absolutely correct, even if you are buying hotdogs at the Dew Drop Inn, service is important. By the way, if you are ever in Mobile, Alabama the hotdogs at the Dew Drop Inn are something special as is the service! Six generations of my family as customers can attest to both since 1924❗️
The denomination of the check should not determine how the customer is to be treated. I can not and would not spend $4 or $5k on a family dinner, regardless if I had the money or not.
I love that you mentioned the "back against the wall". I've been that way for years. Thank you for your service and the great entertainment.
Is that just an anxiety thing, or do you have a concealed carry, so you want to be able to shoot first if you see an active shooter walk in, for example?
I've seen a lot of people talk about that, and not gonna lie, I thought it was just a meme. I didn't know there were people that actually do that.
@@BattleBladeWarrior The idea of keeping your "back against the wall" for me is strictly for my SA (situational awareness). Not only do I do this to maintain cover behind me, but also I look for a table/seat that gives me sightlines to multiple doors for entry and exits. Not so much to do with anxiety as it is mainly about being as prepared as possible for the unknown.
@@williamwood3694 Oh ok, I understand.
Excellent post. I’ve experienced both scenarios. Treat everyone like a $1M and 95% of the time, you’ll win their loyalty. Have the greatest product, attached to a terrible experience, and the customer will rarely return and when asked they will not recommend. The brand damage is multiplied.
I’ve been to Spago, and other than the tiny portions, the whole experience was amazing. Again, calling attention to this in such a documented way, was very well done.
CUT is consistently amazing!
Service is lore important than food. People will come back for service.
I love this, many of us are tired of parents not controlling their kids in public and making the dining experience miserable for the rest of us. They'll get plenty of business, no worries.
So as far as big mistakes you mean like hiring Chris Cuomo?
😂😂😂
Waaaah get rid of him, he makes me mad
meh I've come to the conclusion they hired him to have a dummy to make fun of. That debate was great content.
@@Arborpress I get a headache from him he doesn’t make me mad.
@@Arborpress Sorry Honey....Pat made that decision......and I'm sure he regrets it....
I agree service is number one.
Food is number two.
After you finish eating, if you can say that was great, your experience will be memorable and you will want to go back.
🤗
Your the example of customer experience, you making this video tells us that customer satisfaction speaks.
100%! Roughly speaking, industry may be mostly about costs and margins, but services is ALL about costumer relationship. It's the experience that keeps them coming back.
Just the mindset behind those rote responses "nothing I can do about it" and "if you talk to the manager that's still not going to change anything". Infuriating. Sure there's something you can do about it. You can explain the story to the people already at the table against the wall; they might volunteer to move (or you bribe them)
This only just dropped. The place has not BEGUN to work out how very much they screwed up
the manager NEEDS to be *FIRED* the fact the place was completely empty shows the manager is screwing up
Last Monday I took my family to Ruth’s Chris is South Barrington, Illinois and was disappointed. 😔 I was celebrating my granddaughters 13th birthday. This was our special place but no more. There used to be a server and a helper. Now we had one waitress that neglected us. She had no command of the menu and the water pitcher was left on the table, the children’s ( 13 & 17) soft drinks were not refilled. For the 4 of us the bill was $400. I still left a $100. tip but I will not go back.
My dad who owned
his own business taught me this very important rule.
In Business;
Good News travels fast
And Bad News travels even faster.
Apparently, Pat and my father have the same thought.
This video is proof of that! Lol
@melloone611. The ancient Greeks used to say that rumor flies around the world while truth is still putting its shoes on. That’s a good description of the Internet.
And the customer service industry if you give good service that's usually remembered but if you give horrible service it's always remembered and will be told to everyone
$300 for a 10 YO plate?… Pretty sure I can’t relate with your struggle…
Just wait til he’s 18-20… You bout to learn
Proportional to his wealth, three or four grand for a dinner isn't anything.
Pat almost certainly made money that day, his cash flow is positive.
Telling him he's "about to learn"? 😂
@Timburns. The child is 10 years old. I would say puberty will kick in at about 13. There can be a total personality change when that happens.
@@libbyworkman3459
Not sure what you’re saying but if you give any child the idea that he deserves a $300 plate of anything at 10 years old… That child is going to turn out to be an insufferable entitled narcissistic boar of a human being before his 20th birthday.
I just lost all respect for Patrick through learning of his gluttonous pomposity
I would never eat at an establishment that had a problem with children nor would I spend a single moment around people who feel offended by the presence of children.
@@Timbernshe probably didn’t know how much his plate cost
right? NO WAY you do that for kids; high school age or better
This was savage. But its so true. You cant get to where youre entitled.
Just had dinner with my dad for fathers day and he told me a story. My dad is a chief estimator at a major construction company. One of the subs that was invited to bid a job had an arrogant attitude and blew him off boasting about getting a large bridge project and not needing my dad’s project. Less than a year later that bridge project was put on hold and that same guy called my dad back asking if he had any work. Guess what my dad told him.
Wow. The treatment at Catch did not make any sense at all. That was really annoying.
I think perhaps they didn't want children and he rubbed them the wrong way and they did not want his business
@@onetwo12onetwo526 Makes sense to me. Rich or not, not everyone wants to have children in the "adult" section. It kills the vibe, if they're trying to portray a sophisticated place for couples, business associates, etc, when you have a bunch of kids.
(Although, I would argue, if they're well behaved, its not as big an issue. Judging from what Pat said, I'm not sure they are)
@@BattleBladeWarriorI seen his attempts to spotlight them as well how he speaks to parenting neither looked to have positive results hopefully not as bad as hunter 😮
@@onetwo12onetwo526 Oh man, yea!
I heard Biden once say he was "so proud of Hunter" recently, despite the fact that he was doing drugs, buying guns illegally and all sorts of things.
If you raise your kids to think they're above the people, it can only go one way.
Thanx Patrick... I was a banquet server for years and tried to stick to the motto "give them an excellent experience"... but it is also true that a server may give 10,000 people an excellent experience, but a single person complaint can tarnish his/her reputation... while it is also true that some customers can be disrespectful, and the manager will come over and scold the server in front of the customer, then manager and server will leave the room and laugh together at the absurdity, both aware that the customer was the one out of line.
Saying you bought your kid a plate worth $300 was unnecessary for the context you’re trying to deliver. At that point you’re just flexing. Saying you spent $4k on a dinner was irrelevant. The same message would have applied if the tab was $200. The peacocking makes PBD look insecure that you have to show how big your wallet is to prove a point. You don’t have to rub it in people’s faces how much you spend. Unless the message you’re trying to share to all restaurants is “hey treat me good because I’ll spend $4k on your restaurant.” This rant felt too emotional.
gaze upon my wealth and tremble
1. you have to have $4k that you are ready to throw away on a single family meal
2. you did everything you're supposed to properly and in advance - to get the one thing that matters to you, (a table in a corner) so you can enjoy you evening at the restaurant
3. not only is the restaurant staff not owning up to their fuckup, their doubling down, disrespecting the customer and basically ignoring their own responsibility like a room full entitled liberalists
4. and this is the most important part of it all - does ANY of that sound like it's $4k worth of service? the dollar figure is paramount to his argument! when i spent $4k on a christmas dinner for my team, you damn well better believe i wouldn't have put up with this kind of bullshit either!
That's how I viewed this . A flexing , peacock .
Service is More Important than Product. If you don't take care of your customers, another company will.
Being x- military back against wall is a must and view of the room and doors. I like the no kids rule in some places, I raised 5 kids and have 9 grand kids and we have waited up to 45 minutes for a table so I don't feel for you waiting. welcome to the real world we have to wait sometimes. Don't get me wrong the restaurant was in the wrong as well a manager should have taken care of that instead of employee.
I gotta ask, whats the deal with sitting with your back to the wall? (in a civilian setting, not in war times) Like realistically, say you're sitting there eating, and you see someone suspicious walk into the restaurant, then what?
Are you going to pull an assault rifle out of your pants? Are you going to rush the guy (and potentially leave your family unguarded?)
Yea, in war, I get it because you're armed and have enemy soldiers moving on you, but if you're out eating back at home, what are you trying to protect yourself from?
If its an active shooter for example, they're at the doorway, so there's nothing you can do except dive under a table. . .
And if you're there with your family, the likelihood of being able to protect all of them from a stray bullet is not that good. And even if you try to rush the guy, unless you're right next to the front door, you're down before you can get there.
You're all seated in a a table, at the back of the restaurant, so you have no where to escape to anyway. Wether you see it coming or not, doesnt really change the outcome?
(No offense intended, I've just always wondered about that. Although I understand if you have a concealed carry, than seeing the guy ahead of time could help)
Owner to Manager...LUCY You Got Some Splaning to do!
This video is the final nail in the coffin for Catch. RIP.
Sounds like Cut is a great place to go!
The very heart of business, when you remove all the paperwork and equipment, is people. If you make sure the relationships you have with others are top notch and top priority, the paperwork and equipment will eventually sort itself out.
Flokong is my choice for presale, thanks!
That's a #brandfail too, it takes having people on the team who believe in their brand and have a sense of pride where they work and who they work for.
A minute in I already know yes all good with Flokong and going to sky
worked at a family franchise 7-11 in a college town, for 18yrs our store was beloved by the town, Aunt sells the franchise and over 15yrs later still have locals saying they refuse to go to the store and wish my family never sold.
it breaks my heart to hear the stories of regular customers having horrible experiences, but it also makes me happy, knowing me and my family did a wonderful job for the time we spent serving them.
4 to 5 k for a dinner? Yea, I'm all over that! 😅
Mouthy grifter
Ahhh the class¡c "Do you know who I am" situation.😀
an overwhelming number of people working in hospitality never receives basic "human common sense training" and they make so many stupid and unprofessional mistakes, they make it difficult for no reason...these are generally the waiters as the restaurant owner normally should be client oriented...
even worse if is an abitual customer and even worse if his net worth is in the hundreds of millions, incredible
You sir are proof, good service you tell ten people, bad arrived you tell 100!!
Flokong is the new and fresh Floki! Awesome
When black angus restaurant in Fresno was still open, my wife and used to go there for anniversaries and birthdays. The food was good and they had good hostesses at the front.
One time was all it took for us to never go back.
The manager was going around greeting guests, the tables before us was greeted as were the tables before them, when he came to our table, he looked at my wife and I and walked right on by and continued to greet the tables behind us and so on. It was the last time we went there to eat. Just because we were Asians? I don’t know but we felt so bad that the food was left half eaten and we just left. I’m glad that restaurant closed down. Service is everything for me.
Your food can be ok but if your service is great I’ll come again and again.
Hearing this rich dude talk about spending my months pay on a single meal 😭 I’ll be there one day.
You get it.
There's no point lying to myself about it, listening to him speak and being in 100% agreement with everything he is saying about good customer service and what is essential in building and maintaining your business good better best etc hearing him so casually mention spending a cool $5000 thousand US dollars on a "family dinner" was easily the most jarring thing I've heard all day. Its hard not to see it in a negative light despite the knowledge Patrick has worked his ass off to be in the position he is today and deserves everything success brings. Jealousy or inspiration, look up to or down on, its certainly made me think about my financial situation and what I'm doing or not doing to sure up a comfortable future in retirement, yeah mate, kinda scary now I'm thinking about it....
he was poor once. I remember him from the Northridge days
@@joshbrookes6439 I agree, I get he worked his ass off, but damn, man. . . .
I spent 10 years working my way to where I make $3600 a month, and he blows almost double that on a family dinner? And then he's complaining about service?
Thats not customer service by that point, its entitlement. He thinks because he spends $5000, he should get preferential treatment.
I don't care if you're a millionaire, or a pauper, that type of attitude has never sat right with me. A restaurant is there to give oyu a place to eat, that includes timely service, well cooked meals, etc.
It sounds like his entire complaint was that he couldn't sit with his back to the wall. That's a "you" problem, not a restaurant problem.
If there were two restaurants to choose and one allowed kids and other didn’t- I’m going to the one that doesn’t allow kids 100% of time. I’ve had too many meals ruined by other people’s kids.
Been collecting the Flokong it never lets us down
Great Service should always be recognized!
Absolutely spot on!
PBD once not long ago said he hates bullys. This video kinda reminds me of a typcal bully behaiveour and typical narcisist who's ego got hurt :D :D :D. More power to you PBD, more power :D :D
It seems pretty reasonable to be upset that an expensive restaurant doesn't provide good service. If that's bullying, bullying isn't bad.
@zbog15. His behavior is not the behavior of a bully. He is pointing out very bad service he encountered in a service-oriented business. I think his complaints are valid.
It's really weird that I've just come across this video. For decades I've had the same reason of thought. Regardless the item, regardless the price. If the service isn't up to par, to hell with the rest. And any one person or business i deal with I make it known up front. That it doesn't matter the what or the price. It's all meaningless without good service.
Good service is priceless! And I always makes sure to show and tell them my appreciation.
Dayum Catch effed up
Extravagant opulence aside on $300 plate for your kid. The point remains that restaurants and service businesses today simply don’t have a clue.
I got mad this past weekend when I upsized the fries but didn’t get any more fries than normal at my favorite fast food spot. Basic level of service (give the customer what they paid for) is a challenge these days.
so Flokong has to be no1 meme coin right 🔥
When I first worked in restaurant industry the motto I learned was customer is the king and should be treated as one
Flokong is really lifting us up hahah
This is why I left the restaurant industry a long time ago. People DO NOT understand that exceptional service is so important in business. If you don't have a passion for it no matter how good the food is people will never return. You have to be consistent and find people that understand the value of service.
*If you are not in the financial market space right now, you are making a huge mistake. I understand that it could be due to ignorance, but if you want to make your money work for you.... prevent inflation*
Thanks for continuing updates I'd rather trade the crypto market as it's more profitable. I make a good amount of money per week even though I barely trade myself.
A lot of people still make massive profit from the crypto market, all you really need is a relevant information and some
You trade also?, I tried trading after watching some videos on < UA-cam but still keep making losses, how do you
No I don't trade on my own anymore, I always required help and assistance
From my personal financial advisor
You can get awesome service 50 times in a row. Give bad service just once and you will lose that customer forever.
This is why you should make an effort to please the customer.
Pat just ate their ass up…scorched! And he gave the long version…all with a smile.
Thankx for touching on the importance of personal and stellar service.
This guy just threw the restaurant under the bus but he did it professionally
“Setting the Table,” by Danny Meyer, is one of the best books I have ever read.
Everything is a “hospitality experience!”
Flokong no doubts. Flokong is just ready for mooning