Touchpad not Working on Kitchen Aid Dishwasher Troubleshooting
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- Опубліковано 1 жов 2024
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Model this part applies to- KDTE504DSS0, KDTM354DSS0, KDTM354DSS1, KDTM354DSS3, KDTM354DSS4, KDTM354DSS5
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This video will show you what to look for when you have your touchpad or buttons not working on your dishwasher. Always try cycling the power first. If that works out for you great! If not you will have to make sure you have power to the unit. Once you know you have power you can run the control board test.
For this test you keep power off. Take the door panel off and remove the harness from the main board that goes to the user inter face. Make sure the door is open. Turn power back on and wait 7 seconds than close the door. The drain pump should come on. If it does your main board is good and you need a new touchpad/user interface/control panel.
Hope this helps. Like subscribe and thanks for watching.
Your video enabled this little old grandmother to troubleshoot, test and REPAIR my dishwasher (replace UI) entirely without tears! So so grateful. Many thanks.
What is a uu
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Thanks man! I have the exact problem with this exact model: KDTM354DSS5. Is this a common problem for these models? Mine is less than 2 years old, seem s like an awful short time for a control panel to blowout.
Our UI didn’t need replacing, but this gave us the courage and know-how to pop off the dishwasher door, test power, plug and unplug harnesses, run the UI test, and then when we put it all back together, it ran perfectly! I think there were just some loose harnesses that finally got jostled too much and rendered the buttons unusable. But all is good for now! Thank you!!
I have that exact model. KDTM354DSS4 Same problem. I'll be ordering parts from you guys seeing as your vid helped me out. Some places have it cheaper but the $30-$40 difference is inconsequential vs the help you provided.
A most helpful video! A kitchenaid appliance tech said that the unit needed replacement for both UI and main board. I noticed the sump pump working and asked it it was an indication that the main board was ok. Tech guy said it was just residual memory. Not wanting to spend $650 + to repair (discounted by $120 diagnostic fee), I was fortunate enough to come across this video. After ascertaining that the UI is faulty, I ordered one online and made the replacement myself. Thanks so much for sharing this tutorial & saving me $$$ in the process!
Appliances today--at least in my house--are so flimsy and unreliable. It seems I have become a full-time appliance tech.
LG washer and dryer (constantly failing), LG dishwasher--out the window after so many problems, Ice-o-Matic has been Ice-OMG after I've rebuilt the lump motor 3x's, LG mini-splits seem to be made out of cardboard, LG TV (vertical band), Electrolux induction stovetop is now a slow-boiler, Nivien tankless water heater is finicky, Samsung fridge is borderline silly. Anyway, thank you for the advice. I did your touchpad diagnosis on my break-a-minute Kitchenaide dishwasher and it failed. Ordered one today. Again, thanks.
This test never works for me
Thank you for the video! I have a frigidaire dishwasher, about 8 years old, it first started flashing all of the button components on the front and would not turn off. It had just finished a cycle. I unplugged it over night and today when I went to plug it back in, none of the lights are on except the add rinse aid, and the buttons do not work. Any suggestions? Thank you
Thank you so much! My touchscreen stopped working so I followed your directions and removed the door cover. When I did I saw the power unit just dangling. I secured it where it should be and reconnected the input wire from the panel and boom! The touchscreen has always been a pain...I'd have to close and reopen the door before the buttons would activate on touch. It's working better now than ever! You the man!
Great explanation! User interface UI (mode selector) was stuck in the locked mode and would not come out (dishwasher unusable). Cycled circuit breaker without any change. Disconnected everything as you instructed, then reassembled and magically it works again - for now. Never really determined if the UI is bad or the control board. My guess is one or both are intermittent. We will see how it behaves for now. Dodged the bullet tonight having to manually wash dishes after coming home from a long work trip. Thank you very much for posting......huge help, learning more about appliance repair every day with these tutorials and saving $.
Their lock modes on their appliances are stupid. Why would anyone develop an appliance that a pet or kid can completely lock out the panel by accident. The only thing kitchen aid makes thats any good is their blenders. they need to stay out of the appliance business. Their non tactile non clicky control panels are equally retarded.
Thanks for the tips and the detailed video. With it I was able to diagnose that the UI was at fault. Other than waiting for the part this was a breeze! You saved me from replacing the dishwasher.
Man Yeah!!!
So damn great dude! I was looking all over for a thermal fuse...couldn't find it in my kitchenaid..was about to order a board. ran the test and pump kicked on. then plugged the UI in and it started working. crazy. Not sure for how long, but assuming it was just a bad connection. for now though...FREE fix. Thanks brother
We had replaced both the control panel and keypad (ui) last year just under our 3 year warranty. Now stopped working again. Same dishwasher as in video. Kitchen aid said this is not a common problem. I would have to disagree based on this comment thread.
You mention that turning the power off may fix the problem. My issue is mine seems to be requiring the power to be reset more frequently. Is this considered normal that it requires the power to be reset? When I reset the power I am just turning off the breaker in the electrical panel, leave it off for a few seconds and then turn it back on and the dishwasher works as it should.
Thanks for the great video.
I am having the same issue.
@@aarpajia I have the same issue. Any ideas?
Thank you for saving me a call to the landlord! We had a different model Frigidaire but almost identical door and this worked like a charm!
I liked your video. My KitchenAid MOD KUDC03FVSS4 dishwasher CLEAN light blinks 7 times. I’ve unplugged for 5 minutes and plugged back and the CLEAN lights blinks 7 times. I press the Start/Resume button the light blinks quickly and then stops.
Question: what if the Start Button is the only button that doesn’t work.
Thank you! Your video perfectly diagnosed my problem and I was able to fix my dishwasher for 1/3 of what it would cost to call a repairman! Thanks again!!
Now I have to convince husband to try it - or just do it myself!
After a six hour power outage my instrument panel is not responding at all. Only one tiny light is on for the ‘Light’ (wash) setting. I have to pull out the appliance, unplug and plug back in yet. So far I have checked the circuit breaker - flipped the switch on/ off several times. Can a power outage cause damage to an appliance like this? Or is it maybe coincidental? Prior to this the flimsy nylon ‘hing’ had snapped and broke. The door does not open gradually - just drops hard and fast all the way down if I don’t hold onto the door! So I still have to replace that! A video on replacing that item would be great! Also, I would really appreciate a basic demo on how to pull my dishwasher out from the wall to unplug it and plug back in - and do any work like replacing that little ‘hinge’. Thank you!
Xclnt video! Didn’t see list of part I need to order…I have a KitchenAid 577-0, Model KUDC031VBL4…could u confirm the part # for the touch pad? Thank you for your help & the video!! 👍 Mahone
@BeardedApplianceRepair i have a KDFE204KPS0. Does that UI come with the front panel. The W11461688. Also does that control board check test work on all kitchenaid dishwashers?
Many thanks. I bought a new Kitchen Aid dishwasher from a scratch and dent place and after installing, no power to the key pad. I started following your steps and took the cover off and saw an unplugged cord, plugged it in and everything started working.
As expensive as these dishwashers are you should expect them to last. Our whirlpool dishwasher only last half as long as our old Magic Chef. When I removed the door panel the main board was hanging by the wires going into the UI. I suspect that some how damaged the UI. Extremely poor quality control. 😤
I can’t thank you enough! I went to start the dishwasher today and nothing worked. I found your video and diagnosed and fix the problem in 10 minutes. We just had a loose connection in the UI. Thank you for saving us hundreds of dollars!
Same situation! Thank you for your comment! I was going to order a new UI, but then read your comment and thought, hmm, let me just reconnect it and see if it works like it did for you--and it did! Saved so much money!
Any idea why my UI keeps failing? I've replaced it twice already. Some of the buttons are lit up but none of them work. Really hoping I don't have to get a new dishwasher. Any ideas? Thanks!
SAME
First, speak louder. My volume control is way up and I still can't hear what you are saying.
Second, in the beginning you say to turn on/off "Cycle path", or "Psycho path"... what do you mean?
There is no such button on my control panel.
Great video. I haven't opened the door up yet, but when I unplug, wait 7 seconds and close the door, I can hear the pump. So, that's another way to "test" whether you have power or whether the main board is good.
Unplugging and reconnecting the control unit with the touch panel disconnected enabled me to find out that the touch panel was bad. Spendy part, but it works now. Thank you.
DJHansen
A very helpful troubleshoot video. I had power to the board but nothing to the pump. Did test several times. Replaced control board, now pump runs but no lights on control panel. Is there a code or touch pad sequence to wake up the panel or is it a dead horse also? Please advise.
Man, I really thought this video saved me a huge headache. I followed your video since I was having trouble with the UI not responding and did the drain pump test. Got a new UI and still the same issues. The UI works just fine but I have to unplug the white connector that connects it to the Motherboard for it to work. Unfortunately, it seems like a one time fix and I have to unplug and replug the next time I go to use the dishwasher. Any suggestions on what to look into next?
I have a model number KDFE104DBL2 I purchased man said in great shape got it home it starts but won’t go through cycle all the way??? Any help
Mine is brand new right out of the box and the buttons dont all work. Notmal doesnt work and start doesnt work either. Installer gonna be back in a week to replacr it. He said it is usually the drain pumps that don't work on new installs. Obviously, there is nobody testing these after they are born.
Hey there I watched your video and replaced the control panel on my kitchenaid dishwasher. Thank you ! The dishwasher works now. Is there a reset to be able to view the panel display on front of the dishwasher ? The display is blank. Much appreciated.
How do i unlock my dishwasher??it's a. Samsung dishwasher 3:02
Thank you so much for your video. I have a question, when I checked the voltage I am getting 122 volts (your video at 3:58 sec showed 125) Is it usual or my dishwasher is faulty?
This is the 3rd time I am changing the panel,
Every time I change it works fine for 40 days then again it is the same issue. Really draining my money. I purchased the part at the link below you provided. Thank you in advance.
You Sir, are the man!. Found out dishwasher was dead on Monday night, watched you video on Tuesday, ordered my UI via next day air through a local D&L Parts. Had it fixed by 5pm Wednesday eve. Amazing! Thank you, Thank You, Thank You.
This is odd... The pump turns on with the UI plugged in or unplugged. Does this mean the UI isnt communicating to the mother board?
Is there a fuse that could've popped? I have a 354DSS5, and for the touch pad part, it says you're outta stock
I've now replaced the Control Panel 3 times. Purchased same model as on your video back in 8/2016. After about 3 years the first Control Panel froze. I purchased a replacement and this lasted about 7 months, purchased another one which lasted about 3 months, and now just replaced a third which lasted 1 week! When I look at the Control Panel circuit board around where the connector is exposed I see some oxidation. Do you think that possibly the steam is infiltrating and shorting out the board? I don't have problem with main board, could there be something else such as High Temp Fuse or control? Would appreciate any help.
Our dishwasher was completely electronically locked up, we could not unlock the controls. The panel lock had locked us out. We had already tried turning off the breaker for minutes and then hours, no help. So we had scheduled a repairman to come out ($140 for initial visit) but then we watched your video. We thought we should try to diagnose so after watching you do it we were brave enough to dig into the door panel, take a few things apart, and then put them all back together. Lo and behold, it all worked fine, guessing the manual unplugging the power helped it reset and unlock the panel so we could press buttons again. It finished running the cycle that had interrupted, and the panel is no longer locked up and beeping constantly at us! Thank you. If we have future problems, we know how to figure out which it is and the cost of the parts is what the repairman would have charged just to come to our house. We cancelled the repair visit.
Update one week later, panel is locked up again. Our model KDTE254ESS2 is not like your video, the user interface comes off with the door panel so you must unplug it from the control board to set the door panel aside. The wiring harness does not easily disconnect on the left side. It appears I need to disconnect the cover over the box to get to disconnect those wires. I might have to wait for hubby to get back in town. Biggest question is, assuming we can do the disconnect, will this test work for our model? Something is definitely flakey and needs to be replaced.
Thanks! All mine took was the breaker off for a minute and it reset. Last week I turned it off for a few seconds and that didn't do it. Then I searched UA-cam and after seeing your video I turned power off longer and BINGO !
How about the 1-2-3 1-2-3 1-2-3 diagnostic using those three keys??
I've replaced 3 of these UI's on my Kitchenaid Dishwasher. I've had electricians check our line voltage and said it doesn't need conditioning, voltage is ok, no grounding issues. What could be causing my UI to constantly burn out?
Same here. I buy a new UI board and it lasts about 5 months and then goes out and I have to buy a new one. Is there a reason my UI boards keep going out ?
What would you check on a kitchen aid dishwasher if the dishes are not drying. The plastic containers are wet and dishes are not warm when using heat cycle. 9:23
I have this exact model. I’m trying to get to the pump/filter. No video shows how to get to it. Help?
I’m seeing a red padlock on the little indicator screen. Do you know what that indicates. ?
Control is locked. Hold that control lock button for X second and it should turn off.
HI I JUST DID THE CONTROL BOARD TEST AND REPLACED UI BUT THE PUMP STILL WONT RUN? MY KITCHENAID MODEL #KDTE254ESS2
1:58...I have control panel unhooked and not turning on motor.. points towards control panel?
I have replaced this part once not even a year ago, why would I need to replace the part again? Control panel
Does the diagnostic mode help diagnose the problem on the KDTM354DSS3? I had a repair person come out and they replaced the part with the touchpad (I think you call that the UI). The problem still persists. When I enter the diagnostic mode....ALL of the LED's on the panel illuminate. Supposedly, the CLEAN light is supposed to give you an error code, but it never blinks after supposedly entering diagnostic mode. Do you have a suggestion for me? I'd like to repair this dishwasher, but the techs are saying replace it.
Great video! I was able to figure out that my control board was faulty. My user interface seemed to be working but my dishwasher just wouldn't start going. I have a Kitchenaid KDTE304DPA0 - definitely an older unit, which came with the house I bought. After watching your video and following the steps, my drain pump didn't turn on so then I figured it was the control board. I am waiting on the part ($170) but based on your video, I have feel assured that I can change it out myself. I was quoted like $500-$600 to fix it by the Kitchenaid authorized repairman. Thank you for this video!
Dude! Great Video! You just saved me a chunk of money. Thought I had a board issue but it was a powersupply connection so when you started tracing your power source I reluctantly did and there it was. Anyway good job on a thorough well explained video.
Where do you recommend buying replacement parts from? Based on this vid, my Kitchenaid KUDS30IXSS1 (edited to fix model #) needs a new UI. But I am only finding prices around $200 which seems kinda steep for an old dishwasher. Time to just replace the whole thing you think?
Not sure why, but once I disconnected the power clip from the UI, tested 125 voltage, plugged it back in, it started to work again. Perhaps the door latch was in lock mode or something.
Anyway , thank you.
you did a great job explaining this, I just replaced the user interface panel following your instructions. I kinda think maybe it broke because the old user interface panel was not actually in the tabs, it was just floating there, and I wonder if that made a bad seal where the steam got in from the drying cycle? At any rate, thank you for the video and part number. Great job, you are providing a real service.
KUDE40FXSS5. Power is intermittent. Cycling circuit breaker will most times fix the no power issue. It is Annoying and getting worse. How can I troubleshoot this problem? Thank you.
Have a Kitchen Aid dishwasher that will start run for a little while and then stop. The lights on the user interface will work, but the dishwasher looses power and stop. If I slightly twist the dishwasher, the power comes back on and I can get it to run and then it repeats itself of stopping and no power.
I just bought a replacement panel board to replace the original one, but wanted to run this buy you first to see if you have experienced this before.
I can select any of the user interface buttons without any problems, but when I close the door, it will run for a short time s then stop. Wondering if it might be worse that were crimped and causing a short instead of wither the UI or panel board.
Great video! Question. I have Kitchen Aid model KUDS03FTBT2. I replaced thermal limiter on control board and unit ran once then tripped it again. What else should I check or should I replace control board. Thanks in advance.
How did you get the TouchPad off so easily? I need to get to my door latch but the TouchPad is really stuck on there. I can't get it off ..please help
Great instructions for fixing a Kitchen Aid dishwasher!! Your first suggestion to turn off the breaker and wait a minute or 2 before resetting it worked!!! Yes it's working again and we don't have to hand washer a dishwasher full of dishes and we didn't have to call or pay a repair man
I have a different model than the one you showed but same problem. I close the door and the pump kicks on. I have no lights on my display. I already replaced the control board before watching this video. It will be going back. I have no lights on my display but I have power going to my interconnect. I can't find anywhere to order a UI. I guess I'll have to replace the overlay. Is the UI inside it? There is a ribbon cord going from the back of the interconnect to the overlay
Thanks so much for your troubleshooting video, it enabled me to determine that the touchpad/overlay is faulty. The dishwasher is over 10 years old so parts are difficult to get and expensive. Is there a way to repair a touchpad button?
My touchpad becomes unresponsive and it looks like I have no power. If I flip the circuit breaker off and then back on the dishwasher runs great. It will usually work for a few days or a week and then it happens again. So I know it’s not power. It’s intermittent. Suggestions?
kdtm354dss4 kitchenaid dishwasher....just changed the pump assy...now the light soil light is on the ui... its dim but always on....dishwasher working fine....any idea's???
Very helpful video. My kitchenaid DW is 15 years old. Lately, it started making grinding noise then it stopped. So I figured the motor is gone. I took the motor out and connected to a power supply and it ran great. But when I put it back on the DW fills with water and then it does not do anything else. Any suggestions? Thanks.
BEARDED APPLIANCE! GREAT VIDEO SO HELPFULL!! I did the 7 second test you performed and my kitchen aid dishwasher drain pump and it did NOT turn on. I have 120Volts at the Board. My dishwasher finished cycle, I reloaded the dishwasher and the control buttons were dark (nothing at all) hence the problem. I have KitchenAid dishwasher model: KUDE60HXSS5 can you confirm that the drain pump would go on in the 7 second test you described for this model? I hate to purchase both the control board and the touchpad. any help would be greatly appreciated. Thanks Again!
Thanks! Was able to troubleshoot my dishwasher ans find a part that wasn't too expensive. Fingers crossed that it will work !
My KAid KUDE20IX keypad stopped working. After opening it up I saw that both the control board and the key console had gotten infected with roaches and roach droppings. After thoroughly cleaning the dishwasher the keypad still doesn’t work, the control board passed the drain motor test.
Thanks man! Turns out just the unplugging/replugging of the UI wires solved my dead dishwasher issue. No new parts needed! Heck I may even get laid tonight! Lol great vid.
Perfect. Worked like charm.
I disassembled the tachpad after I installed the new one. Turned out all small resistors under Statrt and Cancel buttons are frayed. It was surprising as these are only simple LED and tuch buttons. The only explanation I can see is the epoxy they covered the plate to glue it onderneeth. Some epoxy hardeners if do not mixed precisely can be very corrosive.
So nothing was wrong with unit?. I am not clear. By doing what you did was like a hard boot? And this video was just teaching how to do it if there really was a problem? Was good stuff.
I did the test and the pump ran with the UI disconnected. I bought a new UI and when I plug it in, nothing lights up and when reconnect the power and close the door, the pump drains as if it is not even connected. Could the new UI be bad or could there be a different problem?
The start button would not turn the dishwasher on. I checked the switches and all were good. I found one of the standoffs, pin holding the PC board was broken off. When pushing the button the board would move and not engage the switch. I ran a small screw in the place of the standoff . It holds the board in place now so the board won’t move and the switch will now make engage. Save m a grand on buying a new dishwasher. Good video to make checks on your unit though. Thanks
Thank you! My problem turned out to be something in the power supply. Your video helped me identify that there was no power coming to the harness. I checked and I had a loose wired feeding it and after that, everything was fine. I appreciate you!
Great video. I have the Window / interior light version of this dishwasher. The controller board for my unit is on the bottom of the unit, near the main wiring junction box on the right side....Pull the dishwasher out and tip. it on its back to access.
I preformed this test and if I'm not mistaken I have a bad control board, my pump didnt run as shown on the video. I also see a visibly burned diode on the board. Any idea where to get a replacement? Been searching for and hour with no luck
I pulled the panel off - on my model, the UI is affixed to the panel. I disconnected the UI and set the UI aside. Then disconnected the power harness and determined that power is good. Reconnected, waited 7 seconds and closed the door. The pump did not come on. Does that mean the Control Panel is bad?
Great! My control panel was the issue and Amazon $210 later I'm hanging up my dish washing hands, thank you!
I have KitchenAid , it's not washing just the soap is out from dispenser and spilled out during washing just heating is happening no wash cycle running
Thank you for the great instructions on step by step troubleshooting! Mine is a Kenmore 13963K012 though, and I tested the power, which is hot. I tried to test the mainboard by disconnect one larger harness (looks a little different from yours) on the mainboard, and with power connected, by closing the door, I did not hear anything from the pump. Does it mean that this mainboard is bad? Thanks!
My issue was a burnt out light on the UI for Heated Drying. I know the heating element is working as the water for the wash still heats up. Awesome video . Very clear and concise instructions to trouble shoot. I was able to follow and determine that a new UI was necessary. Just to re-confirm, the pump went on with the UI disconnected and I meter out at 119 V at the power connector. Looks like the UI is almost a third of the cost of a new dishwasher...oh well, still saves me about 400 bucks. Thanks for this awesome video.
just bought frigidare dish washer .plumbed to the dishwasher. power on at the breaker. water on . button lighs up for a few seconds then goes out
Why does my fridgeair dishwasher starts but goes to error no codes unplug it turn it back on works fine for about 15 seconds then goes back to error no codes just blinking error
Great info!! Order placed!
Great video. Easy to understand instructions. Thank you for posting. I ordered my parts from the link that you provided.
You did not mention a fuse. Is there not one on this machine?
this Unit is almost identical to Kenmore 66512783K311. I woke up one morning and all the led lights were illuminated. I replaced the control board but the touchpad wasn't working. Even with the touchpad plugged in the drain ran like your video. Looks like I will be buying a touchpad too
Well you did it again it took minutes to diagnose my dishwasher, after watching your video.😅😅thanks again. Bill
I have a KitcheAid, the wiring is attached to the door not the unit as in the video. Panel is dead. Ran the same multiple times, but the pump does not run. What do I need to check next?
Thanks, found your vid after I changed the control board. Did your test and ordered a UI.
I would be lost without that test lol glad to help. Did that fix it for you?
Is there a fuse protecting the power feed at the main control board 4-pin connector? I have power at the main connection at the bottom of the dish washer but no power at the main control board feed Black and white wires. Any ideas?
Hello I do have the same dishwasher and only one light on the UI is working tried to the troubleshooting but still no result please let me know what to do
Thanks
My Samsung DW80F600UTS won't turn on. There is continuity with flow to the panel. The panel actually is HOT to the touch and bubbled up, but won't turn on/light up. Any reason why? Or what I should do? Do all dishwasher automatically start draining when diagnosing the panel disconnecting? I suppose I will go try this right now.
No that is only a whirlpool product feature. Will not work on other brands. Whirlpool products include, Maytag, Jenn air, kitchen ain’t, Amana just to name a few. Some kenmore are made by whirlpool as well.
Sound like an internal failure of the panel. I would start there. Hot and bubblys sound like a short or some sort or a loose connection. Make sure you don’t need a harness as well if a wire connection is burnt up.
What if youre not getting 120 to the harness?
Super helpful -- completely solved my problem. Big thank you.
Thank you for sharing! We were able to diagnose that the UI panel needed to be replaced. I contacted KitchenAid and since it was under warranty (5 years) they sent the replacement at no charge. We installed and are up and running!
Great video! Very helpful. Just saved me time and money. This is why I love UA-cam... Thank you
Yep me too been using it for year for this stuff. This is my little way of giving back :)
Great info on this kitchen aid dishwasher. I actually have the same or similar model that you were showing. I have a red lock symbol on the front panel. Not able to use control panel. not sure if it is a UI problem.
Thank you so much for this video! This is exactly my problem! One thing I'm a little confused about: is the UI the same thing as the control panel?
My dishwasher was used only 12-15 times, then it started to turn itself on randomly and, finally, I tried to stop it during one of these random cycles and it wouldn't stop ("cancel" pad on the UI was not responding). I cut the power source to the unit a couple of times trying to reboot, but the lights just stayed on and the cancel button remained unresponsive.