Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger. The part is customer friendly to install and includes installation instructions.
this would be the second desk I purchased at my local Costco within the same week. The charger stopped working for both desks on day 1. how can I get a replacement wireless charger for this desk?
So sorry to hear your charger stopped working. The next best step would be to call our customer service team to help you.. Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger.
@@TwinStarHome I called so many times and customer support doesn’t answer the phone. When I go online I need some sort of claim number. I don’t have a claim number. How can I get a replacement part? Is there a way I can call the CEO of this company or someone like you who cares.
So sorry to hear your charger stopped working. The next best step would be to call our customer service team to help you.. Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger.
Hi Jason, please reach out to our customer service team so they can assist you with your wireless charger. lease call 866-661-1218 or visit tsicustomerservice.com
@@TwinStarHome I have without any updates from customer service or the technicians they stated that would contact me within 24 hours of my initial call and filling of ticket number
Wireless charger worked once and never again. Fix this and the desk will go from a 1 star to 5 stars.
Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger. The part is customer friendly to install and includes installation instructions.
Let’s connect Twinstar is not getting back to me after going through their process
Mine worked once and never again too
@@bernadettevidal4445 please send us an email at social@twinstarhome.com so we can assist you with your problem. Thank you!
this would be the second desk I purchased at my local Costco within the same week. The charger stopped working for both desks on day 1. how can I get a replacement wireless charger for this desk?
So sorry to hear your charger stopped working. The next best step would be to call our customer service team to help you.. Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger.
Let’s connect Twinstar is pushing back the resolution
@@TwinStarHome I called so many times and customer support doesn’t answer the phone. When I go online I need some sort of claim number. I don’t have a claim number. How can I get a replacement part? Is there a way I can call the CEO of this company or someone like you who cares.
@@NatureSoundDR please email us at social@twinstarhome.com with your name and phone number so I can help expedite your claim.
Charger never worked for me. This shit is garbage. Why add the feature when you can’t get it work. Seems like I’m not the only one having this issue.
Bought 2 desks and wireless charger is not working after 3 days… both the desks are having the same issue…
So sorry to hear your charger stopped working. The next best step would be to call our customer service team to help you.. Please call 866-661-1218 or visit tsicustomerservice.com so an agent can assist with you ordering a new wireless charger.
Bought and set up yesterday evening, today wireless charger not working… with others having the same issue…
Hi Jason, please reach out to our customer service team so they can assist you with your wireless charger. lease call 866-661-1218 or visit tsicustomerservice.com
@@TwinStarHome I have without any updates from customer service or the technicians they stated that would contact me within 24 hours of my initial call and filling of ticket number
@@jasonneville3296 please email social@twinstarhome.com with your ticket number. Thank you!
DON'T BUY THIS DESK! IT CONSTANTLY GETS STUCK AND IT'S OVERBUILT AND HARD TO RETURN. CONSTANT PROBLEMS.
Hi Jim, so sorry to hear you feel this way. Please send an email to social@twinstarhome.com so we can help you get this resolved.
pքɾօʍօʂʍ ☺️