Samsung Isn’t Fixing Recalled Washing Machines, Some Consumers Say | TODAY
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- Опубліковано 16 жов 2024
- Last November, Samsung announced it was recalling nearly 3 million defective washing machines. Some have shaken so violently that they exploded, causing injuries. But now some consumers are saying the washers are still dangerous, even after the company vowed to fix them. TODAY national investigative correspondent Jeff Rossen reports.
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Samsung Isn’t Fixing Recalled Washing Machines, Some Consumers Say | TODAY
There is also a serious rust problem and not enough water to completely wet the clothes before it drains and goes to the rinse cycle!
LG ONES ARE JUNK TOO
LIKE MY NEW LOGITECH LAPTOP AND MOUSE
ARE JUNK
My mother purchase a Samsung about 2 years ago, it was on the recall list. In November she opted for the repair kit. We had a repair date and never received a call back the day before, then had Dish network for the second company come to fix it. We hadn't had an issue with our machine until they installed the repair kit in November, slowly from November to mid January the machine was taking longer than normal to wash, on the "new" bedding cycle it would run and then stop after an hour and all the lights on the machine lit up, reset it and restarted the load and that took over 8 hours. Then to having loads not spin out and go off balance during a normal cycle, we would put it on spin cycle after readjusting the clothes and it would fill and spin for hours.(was told by the Samsung repair guy, this is normal, the machine will fill with water to try and balance the load itself, UGH such a waste of water) Then recently it started to make an awful plastic grinding noise. I contacted Samsung and they sent out a repair person, who said the dampers where fine, he pressed the drum down and showed that there was no real give so that shouldn't be our problem, maybe the machine might be off level (it wasn't). Found out during the first visit the clutch was shot, fine he came back later that week and replaced it. I again mentioned how almost every load is going off balance and since the dampers were good, maybe there is a load sensor in the panel that may be shot. That is where I was told about getting rubber things for the feet to keep the machine from sliding on the concrete floor. Ok first off we have had the machine 2 years hadn't had an issue since the repair kit was installed. Now that the clutch was replaced, (repair guy left didn't test a load, just filled it and waited for the clutch to kick in) we went to do a load of laundry on a quick wash cycle and it went past wash and over 40 minutes later went to check on it and it was still on rinse, but nothing was happening except the 2 lights blinking (wash light and the rinse light). I am fed up at this point. So I put in on a spin cycle, the water drained from the machine, spin engages, then stops, a few seconds later engages again, then stops, then it engages again and you hear it spin on a high speed for about 24 sec then stops. I press the pause button seconds later the lock unlocks and the drum is still spinning. First off something I should not have been able to do is be able to lift the lid while the drum is spinning as fast as it was. I am so angry with this, My mother who is not a spry chicken is too scared to use this machine even if they come back and actually fix the damn thing properly. I personally don't blame her. Off to look for a new machine, so done for with even trying to contact them anymore. The money wasted in going to the laundromat and water bill being so high because of this damn thing We are ready to get rid of the damn thing.
Fantastic. Had one delivered yesterday. Won’t drain. They offered to “fix” it. Yeah, that’s just what I want - a repair on day one of our brand new machine. We’re returning it, but Home Depot charges 15% restock fee. I’m disputing it and telling them if they charge the restock fee we’ll find a replacement elsewhere.
I wished I had seen this before I bought this Samsung washer that broke with initial installment that still has not been replaced -- Never Again
Totally agree with this clip!
I finally had a "repair" man show up on the THIRD appointment I scheduled through Samsung.. He showed up on time and the "fix" took all of about 12 mins... He was very polite, clean, and professional, I was thrilled to start a load the minute he left! Much to my despise, the machine still shakes uncontrollably and the spin cycle is pathetic, having to set and reset and reset for the load to actually spin. This was not a "fix" this was a secure the lid so Samsung isn't liable for anymore injuries! Fixing the issue would mean my washing machine actually washed my clothes, spin cycle included. I have another call into Samsung for the (hopefully) repair this time. I have called on three separate occasions, all a week apart and I am still waiting for a call back.. JOKE!
At this point Samsung could replace my washing machines with ones made of gold - I will NEVER, yes NEVER buy another Samsung product!
Dawn M Brooks good chance the dampers need replacing to prevent off balance issues. yes the repair is strictly to help reinforce the top to the frame.
EXACT SAME PROBLEM AND FIX THEY DID HERE THAT DID NOT WORK OR FIX OR HELP ANYTHING..
SPIN CYCLE OFF BALANCE BANGING AROUND
WASTING WATER, ELECTRIC, TIME AND EFFORT TRYING TO GET IT TO SPIN
MAJOR PAIN EVERY SINGLE DAY...WASHER DOES NOT WORK ... JUNK
Dawn M Brooks check out the Speed Queen! American made and commercial grade. Check out some videos and reviews read the specs! I can't wait to order ours!
Shane Blake the rods are bad. they have rods they used to hold the tub and they go bad due to not being made well enough they have new ones recommended that are better and won't give you that issue again.
is better LG i have an front load shes got pump problem but i call and shes fixed it is now working fine :)
Mine is a top load 😡😡😡 and the fix didn't work!!! 😡😡😡😡😡🤔
i'm from australia. all i can say is that US consumer protections are horrendous.
Very true. Luckily we are able to arm and protect ourselves.
I glanced at the LG machines at Home Depot. You know you're in trouble when the showroom models have a tag taped on stating that the only remedy in case of any dispute, including warranty claims, is binding arbitration.
My cheap set of estate washer and dryers still going strong. Got them used on Craigslist 7 years ago and they were old when I got them. Fill them suckers up too. Being a guy threw my blanker and slip covers in it and still smelled good when I took it out.
I HAVE THIS MACHINE... THEY DID THE SAME FIX... ITS TERRIBLE.. CANT EVEN WASH A LOAD OF CLOTHES
WONT FIX OR REFUND
SAMSUNG IS TRASH
Shane Blake Mine did 2 loads today. It was wonderful.
*LATE COMMENT
rip Samsung phones and appliances
STICKER ONE DONT WORK
ITS A SCAM
Dude Calm Down Get A LG Washer
Front or Top Load Doesn't Matter
@@interRestart yes, and that's the same reason I bought LG.
If my Samsung washer fails, I will find an older Whirlpool Direct Drive washer with a matching dryer to fix up and keep.
Speed Queen has re-introduced the home version of their commercial coin top-loader. Model AWN632SP116TW01, also called the TC5000WN. It doesn't have the nominal capacity of the so-called HE machines, but mine will wash two queen-size microfiber blankets in a single load, and my grimiest work clothes come out clean.
Best of all, a normal cycle with extra rinse takes less than 40 minutes.
What's up with the Maury video editing! Lol I thought we were going to find out who the father was!
They still aint fixed it I just bought one the same thing and it just blew up
I had Samsung top load and bought it 5 years ago. It costs me $770 with discount from Sears. The Samsung technician came to secure the lid a couple years ago for recall. After several years, the machine started getting rust inside. I was disappointed when I see this issue. I used to own Kenmore for more than 10 years and never see this issue. Then, starting around June 2018, the machine starts to show DC code issue and now doesn't drain water. I now gave it up and threw it away. I will not buy either Samsung nor LG products except TV. I just bought American made Whirl Poole. Whirl Poole made MayTag, KichenAid, JennAir, etc... This time I bought simple one with knob and turn, not digital.
3:34 - Her washer is also rusting from yet another defect.
My Speed Queen washer says: "That's cute."
Sharkie626 lol
So does my Gorenje FL
@Isaac Joby John the rest of the world FL are king.
@Isaac Joby John I visit EU quite often, they even have top front loders, if that makes sense, the barrel is to a 90 degree and opens up to load it spins from 6 to 11 o clock, easier to show.
ua-cam.com/video/DhGJ8WbbfC4/v-deo.html
Samsung offered 118$ towards new washer. Offered no repair options for my area. WTF samsung
Stick with the old people I’m in the appliance business!!
Still haven't had any rebates etc off a new one. They sent a guy to change hardware on the door and a stick on label. That was it.
Lol!!! The sticker!!!
I'm scared this washing machine is really out of control it's a shame how they tell you to put it on different Cycles to wash your clothes when you spend all this good money for a washing machine and they giving you the run-around and don't want to pay out what they need to for these washing machines and fix them correctly is not fair but they quit to take your money
I have a top loader Samsung washer and I was awake one night washing my clothes for tomorrow and the machine was shaking violently but didn’t damage. Getting a new washer
All I can say, if you want to buy Samsung washer, buy a frontloader washer. they balance the load properly.
And spend all your free time cleaning the mold off the seals and you have to replace the basket and drive spider between years 4 to 6.
They might have had the problem I had. That the washer was never fixed by the Dish Network repair person. I only found out because my washer wasn't working so since it was still under the recall warranty which was an extra year they came to fix it in August 2017. That's when one of the repair man said my Samsung top load washer clips (item that was to be replaced per recall) were never change it still had the original plastic clips. Thanks God my washer broke down & they had to come if not I don't know what could've happen since I was believing it was fixed since 2016, smh. If ii were them I'd check if the original clips are still on & were never changed out.
If you said to yourself.... I really like my phone, I bet this company makes good appliances. You were wrong.
Yes their phones are alright, not the best android phones but alright, but their white goods are trash.
SAMSHIT MACHINESSSSSSSSSSSS
SOME DUNG.
Buy Kenmore 70, 80 or 90 series. Used. Or Speed Queen new. Speed Queen is the best washer made in the world today
All the fancy features like aquajet and activewash, get a LG washer or a speedqueen
Son Le or just buy a direct drive top loader from a yard sale for less than $100.
My parents have a Kenmore which is a rebadged whirlpool from 2009. It’s still going strong and could last until 2029.
Yes I made the mistake of getting one of these Awful washers.. 2yrs changed the pump now 5yrs. The spider arm and bearings.. JUNK is an understatement. And the CES video Samsung said there customer ratings are Top in the Class.. BS this is trash... i know the engineers at Samsung Know Better & are Criminal in their design. I Asia they would be Arrested for stealing & making this product to Fail. What do you think about powder coating a new spider arm. Should that help reduce this metal breakdown..? Thanks again
I always push my mother-in-law in there when it's spinning on high
No worries in our home! We own speed queen washer and dryer!!
Even in korea... Most people prefer LG white goods than samsung ones cause they always break first.
My LG top-loader NEVER got the clothes clean.
I bought a Speed Queen TC5000 and never looked back.
Hey, Jeff we still don't have a new washer or dryer yet we still don't have enough money, I just want to tell you ( p.s this is her daughter Scarlett )
I.opted for a new machine. I was given $500 and change. I'm glad that I did. I wasn't happy about purchasing a new one, but the repair was only warranted for one year. I won't buy anymore Samsung laudry products in the future. Now the child sensor won't turn off on my dryer😡.
Yes Mine is rusting too! Ruined white underwear and sheets with orange spots.
A "Dish" satellite person came to repair the recall on our SAMSUNG washer today!!!REALLY?!!!!
that shock most washing machine explore
I know this was years ago, but if my washer was making that much noise on spin, I would have stopped using it the first time it did it. Tells me that you don't buy Samsung.
They can make a decent washer. Just copy a Speed Queen that simply washes clothes well without all the BS,
Easy fix.
Our washer is a Samsung it does not explode it is secured by screws I tell my mom do not wash bedding on high speed
My samsung ecobubble is just fine it's 5 years old 10 year woranty
Wow not surprising
All brand do the same
Good quality washers won’t do it and many modern washers will stop and display an error code if you load it unevenly to protect the washer from catastrophic failure
well im glad for our speed queen
LG
KRAP
If you wish to get a Speed Queen in 2018, please don't. The new ones don't clean at all. Instead, get a Maytag Commercial Washing Machine, available at your local Speed Queen dealers.
LG is not crap it’s awesome
omg just got mine today☹
Afanador Beauty I just got mines today OMG.
Sears nor Samsung zero help
over 1,000 down the tubes
Don't buy from sears
I have one that continues to shut itself off
Samsung washing machines are a joke! My 2015 front load is already broken. After doing some research I found out that Samsungs have an inherent issue with their spin cycle. They've know this for many years now and haven't fixed the problem. They introduce new models every year but they only change the outside look. The inside remains the same and the problem just gets past on to the next model. Save your self a head ache and stay away from Samsung appliances.
2024 and dealing with this now.
Buy american!
ITS TIME TO TAKE THESE GIANTS TO court and sue them!! AND get the government to Fricken stop doing free trade with asin companies
SO MANY THANKS. NOW, I DON'T DARE TO TO PURCHASEE SAMSUNG DEVIL.
SAMMMMMSUCK MACHINES
Bought a Samsung front loader few weeks ago. After seeing this, worried to think about the reliability of this brand. LG is better than samsung in so many ways but still LG is costlier than samsung for its DD technology.
Buy LG.
Omg.. this is so bogus Samsung!!
Weird I just fixed one.
So people should take care of that so that's not fair for those other people they look you taking care of it
You know, if people don't like it, they could build their own washing machines, lol. Who I am I kidding, they can't even read the Samsung operating manual...
Or just buy Speed Queen. The abuse they suffer in coin laundries is legendary, and the nearest coin laundry to my house has been using the same SQs since the mid-eighties.
SAMSUNG is EXTREMELY GOOD at making phones though
They make great TVs and sound bars too
This is the absolute worst washing machine I’ve ever had!
Samsung customer service, support and repair SUCKs!!!!!!!!!!!!!!!!!! Period!!! Will Never buy another Samsung product EVER!!!
Buy a Speed Queen
I did. TC5000WN is the best washer I have ever owned.
As soon as I heard the woman say "I want my five hundred dollars" the entire video lost credibility.
You have one? Freaking annoying when it shake and with the loud bangs.
If a product is defective you should get your money back.
I HAVE SA PHOBIA OF WASHING MACHINES :(
Got Electrolux washing machine
Every makes mistakes even apple…
Just buy LG
I got an LG washer and dryer last year :)
Maytag fo life😋
Whirlpool
At this point LG is better at making washing machines
A sad commentary, indeed, but check out the Speed Queen machines built in Ripon, Wisconsin. Not as fancy or high-tech, but they wash the clothes clean and they are tested to failure and built for 25 years normal use.
I had an LG that barely lasted five years.
@Isaac Joby John I know my experience with LG and mine was damnable.
This is why Samsung is my least favorite appliance brand, Brands like Whirlpool and GE have done better.
SPEED QUEEN or no machine.
putting a couple of fasteners and stickers is not a fix this is crap need new machine
OUR MAYTAG DRYER 1985 STILL WORKS
DOES HAVE IGNITER ISSUES BUT FOR 30 YR OLD MACHINE STILL GOES
they're loading it wrong
How do you figure that?
So I just had my 2015 Samsung Washer "explode" ... yes it was scary and it sucks that it happened. However, Samsung customer service was PHENOMENAL! Yes, I'm buying another Samsung!
haha
You know, more than 95% of Samsung appliance issues is user error. Think about that for a minute.
isis built them hahahahahaha
Ha
I would highly recommend not buying any Samsung products I almost had a dryer burn my house down very dissatisfied with design in the dryer ! they're building products designed to go bad within one year in order to gain financial power $$$$$ refrigerator I bought also one year old plastic parts broke LED went out doors squeak and doors Will not stay open I nothing but problems Samsung worst company ever The design on the dryer is allowing lent to go into the element which will cause a fire purposely designed to burn your house down that's Samsung so Go out and get one so you can have problems like me!
If lint is building up in your machine then you have a vent issue. Its not the dryer. Samsung dryers require at LEAST 30ft to the outside and every 90 degree angle in the vent reduces that by 6ft. Also, if there is a hard turn (more than 90 degrees) then that right there is the problem. You know, more than 95% of Samsung appliance issues is user error.
Samsung has yet to fix mine and now it's always off balance due to cheap parts not built well enough. I'm done with Samsung they used to be good but not anymore. even my Samsung tv died after less than a year was fixed 3 times and broke again. Samsung has gone downhill unfortunately.
Luke Wunder 🤣😅🤣
Buy sears kenmore instead that last 30 years and cost much less..Then you will not have any pronlems
Samsung has poor quality control and this designed is poor..The drums are not balanced..
Kenmore has NEVER made a washer or dryer. The just pay other makers to put their name on "their" machines....mostly now they are made by Whirlpool.
Yea every modern washer or dryer sucks nowadays only speed queen continues to make a higher quality washer and dryer.
This segment is thee most produced scripted thing I've ever seen. Why does everyone attack the Company and not the Consumer? I've dealt with people who buy a 4.8 cu ft washer and try to only wash 1 shirt in the tub!
1 FREAKING SHIRT in a 4.8cuft tub! Are you kidding me? No wonder these machines are exploding. You have self entitled people running a load with 1 shirt in a machine at 1100 rotations per minute. Jeez America, there's your problem! Also, did anyone notice how rusted out Brittney's bleach dispenser is? That can easily indicate that she has Hard water at home. Why don't we ask what kind of detergent she's using while were at it. I'm sure the answer will be, Tide Pods. But, in any which case, that unit is 6 years old without a problem. Why is media trying to terrify you (the consumer) into thinking Samsung makes shoddy products? Go onto my channel and watch my "Recalled" Samsung WA48H7400AW wash. Watch how I load the tub and what I set each load to on the spin cycle. AND they're full cycle videos with my phone on the lid of the tub. Voila'
Frank Borrego not hard water it's from the bleach that she pours in and spills over the years eat the paint and expose the metal causing it to rust
Raymond Lalonde I can certainly believe that, bleach is a very corrosive chemical. Why people insist in using that outdated method of cleaning their tubs is beyond me.
ITS THE SPIN CYCLE THAT IS THE ISSUE, BEING OFF BALANCE AND BANGING AROUND AND GIVING A "DC" ERROR
Shane Blake Nah man, the problem is humans.
Samsung employee spotted
Video is fake
Yes i do agree :)
scale variety dirt norm estate please ceo manage.
Unfortunately misinformed people, don't know much about appliances and can't even find the time to read their owners manual. For all of those bashing the brand, let's see how many of you can design something better. All appliance manufacturers have issues when introducing new technology. It takes a little time to work out problematic issues. Try to understand this is how it works in all industry, If you want to get angry then go back to washing with a tub and washboard or design something better.
The Speed Queen classic TC5000WN is basically a sixty year old design, and gets the job done.