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Kitchen Nightmares: Owner Who SUED Her Customers!
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- Опубліковано 2 тра 2023
- Kitchen Nightmares: Owner Who SUED Her Customers! Do you think this owner took it too far? Let me know your thoughts below!
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Denise wasn't disliked, she was despised.
Yeah. I wish I couldn't dislike her.
I like another lady also named Denise. Guess you know her last name 😂
Honestly its insane she was able to trademark the word "Hon", I can understand "Cafe Hon", since that is the name of the restaurant but to trademark a word you didn't even make is wacky.
Agreed. The blame lays with the system that enabled this in the first place. I hope the authorities learned their lesson on what trademarks should and shouldn't be granted.
@@johntrevy1 seeing this is the 2010s, we still have companies like monster being a trademark troll especially in gaming. To the point people can't put the word monster on a game title and I'm not talking about just saying Monster (the game), I'm talking about immortals and monsters was seen as infringing on it, so they changed the title to Fenix rising or something close to that and this wasn't by an indie studio but Ubisoft one of the big AAA publishers
@@TheSpoonyCroy Just ridiculous. Sure, trademark the logo which makes sense but trademarking a common word is just.....bizarre.
Look up Monster energy drink. They're suing anyone who uses "monster" in their name. Including Pokemon which is older. They claim they don't want people to get confused. Because... it's so easy to confuse a video game with a crappy energy drink. 🙄
That would be like an African man trademarking the idea of brisket
There’s a local Greek restaurant here and the owners are so aggressive. They tell you you’re talking too loud. If there’s anything wrong with the food they say you’re lying. And if there’s any review left that isn’t completely positive, the send you a personal private message saying “I hope you have money and bank account and lawyer because I sue for defamation business”. It’s wild.
My first thought is to then share those threats on the internet because if that becomes common knowledge that doesn't look good on any restaurant
Wow! Sounds like that restaurant belongs on kitchen nightmares! Mind sharing the name of the restaurant and the state? I might have to pay a visit and check it out myself!
Sounds exactly like Amy's Baking Company
Sounds like that couple who had the Amy’s Baking Company.
Please tell me the name I’ll review bomb it into oblivion
Gordon Ramsey has a natural talent for tracking down the most obnoxious yet entertaining people around. At least I'll give him that.
Weird way to look at it, but so true!
The Amy's Baking Company episode, that's one of the best, very entertaining.
IT was less him and more his production team for the American show. Apparently Ramsay actually threatened to walk if they didn't tone that stuff down specifically after the first season.
Ramsay* :)
Yep that is what they are looking for. The show is about entertainment and nothing to do with actually helping people. Very few of them survive after the show.
I've been cooking in restaurants for 20+ years. I've worked for 4 people like this woman. None of them own a business today. I have walked out for far less than this woman did.
Same experience here. I just don’t know how people can go into this industry without a spec of knowledge. Restaurants aren’t like an Etsy business 🤣
I live in Baltimore, 15 minutes from Hamden where Cafe Hon was.
1. That's not Baltimore slang. It's more Northern Maryland which happens to include Baltimore lol
2. Cafe Hon is closed. I get my nails done across the street.
3. The neighborhood and surrounding areas have seemed to move on just fine with the restaurant closing, tbh.
I moved to Roland Ave back (1993) shortly after Cafe Hon first opened. It used to be in a smaller place on the other side of 36th st. That neighborhood could have gone either way back then. Denise helped to save Hampden. She gave my pregnant wife a job and after the baby was born used to send food down to our house.
@@Edinboron that’s so heartwarming 🥹if I’m not mistaken, your baby is around my age now right? Lol I’m 25
@@MommyHadALittleOne She is 29. Born at Hopkins in 94.
Can you please explain why the word "Hon" holds a "deep cultural meaning" to the Baltimore community?
It's Baltimore dialect
I feel like the title of this video should be more like “The Owner Who 86’d Everything”.
86 the title.
What does 86 mean
@@MorganTench Essentially to like, reject or remove something.
@@MorganTench when a chef says "86 it" they mean take it off the menu for today
Why did she 86 everything? When watching the episode I feel like I never got an answer as to why she was 86ing literally everything to a point they were out of food
Owner: Help us Ramsay! Ramsay: Listen to my advice and make some changes. Owner: How dare you!
Owner: we don't have customers🥺
Ramsey: The food is bad
Owner: we've literally never gotten a complaint on the food. We're always told that this is the best meal they've ever had in their life. Everyone here loves the food😤
I know it's a "reality" show and everything is hammed up for the camera, but I still often wonder why do some of those people bother Ramsay in the first place if all they plan to do is fight with him and his ideas.
@@artur6912 They want attention and think "Oh! Gordon Ramsay! He's a famous chef, so he'll tell everyone how amazing my cooking is"
He does not tell everyone how amazing their cooking is
@@hazeltree7738 Well, I could understand during the first season that some would try to just use it as a free publicity on tv. But, after a few seasons people should realize that they are doing an anti-commercial for their establishment, especially when they refuse his ideas, while having all the less glamours things about the restaurant being showed on tv.
Then again, giant ego and stupidity are a lethal combo.
@@artur6912 Yep, some people are just delusional. It's why you always see them going "Me, my food, my restaurant, they're perfect. Ramsay doesn't know what he's talking about, he isn't [insert whatever place their food originates from] he has no idea what he's talking about"
It never ceases to amaze me how these owners go back to their old menus!! That's part of why a business is failing in the first place. Of course other things are involved but, if your food was good in the first place you would have customers!! You wouldn't need Chef Ramsey's help.
Look here buddy if those owners could read they'd be very upset
It’s because they didn’t really want his help! They just wanted him to show up tell they’re restaurant is gold attract some new customers and then leave. A lot of the owners didn’t think they’re failing restaurant was their fault but the customers and community. That’s why if you notice a lot those restaurants end up moving to new towns and cities thinking that will fix the problem.
In some cases there can be other issues. We don't know what the price was for what Ramsay was doing versus what their old dishes were. Also people are more likely to take support from people who say they liked the old way more than people who say nothing or who might say they like the new setup. Not saying that it's good that they do it but I can see other reasons it might happen as well
They get a menu revised by a 3 star Michelin chef, how are those not recipes for success?
Because they always think the food isn't the problem.
Imagine if Sanji from One Piece was there when she was throwing all of that food in the bin. This might be the one time when he would break his rule about not kicking women.
Oof. That man is an S-class simp, and for him to break a rule like that, it must’ve been really bad
They left out the best part, She 86'd the rubber floor mats 😂
The thing in that episode that made me not trust her was when she was talking to Gordon about everything with her trademarking “Hon” and said she didn’t know what she was doing when she did that. Like… you don’t trademark a word while not knowing what you’re doing. She knew exactly what she was doing and she was stealing from the community around her for nothing.
Imagine having so much pride that you throw away thousands of dollars of product because you're tired of making it wrong.
That apology on the radio, she didn't admit it was all her fault, saying it was a misunderstanding. Can't stand controlling types as the never listen to reason
This woman has done to the restaurant world what Faleena Hopkins tried to do in the Author world. (She's the author who copyrighted the word "Cocky" and was sending C&Ds to authors who had Cocky in their titles.... Even ones that had their books out wayyy before hers.)
That’s wild. Also, I googled her name since I hadn’t heard about this, and it turns out she was in the news again quite recently - and not in a way that improves her reputation! 😂
I like how the locals went to the restaurant not to savor the food but to enjoy the show instead.
It's like getting a front row seat on the downfall of the most despise restaurant in the community.
What's truly tragic is when a business owner is so stubborn that they can't bring themselves to admit that their attitude is the problem.
Well, she's a boomer so, makes sense
Monster Energy Drink must've been inspired by this episode. They're suing anyone who uses the word Monster in their name including video games like Pokemon, claiming people would confuse the two.
Lowkey waiting for them to go after Disney/Pixar for Monster's Inc so they can really get a taste of their own medicine.
It's odd considering how Monster Cable sued Monster Energy and Disney back in the day for the same reason.
It's trademark law that causes this. If you don't defend your trademark you lose it. So the choice is take someone to court (not really caring about the result) or risk losing the trademark.
In the end its a law that only really works for the lawyers.
@@derges Nah. Because that only applies if they could be considered in the same industry. No court would accept the idea that digital entertainment and a beverages are the same so that is not a suit that was needed to protect it.
It's actually really impressive that the business survived a full decade after the show, especially toughing it out through Covid, gotta give her credit where credit is due
She did learn from her mistakes unlike many owners.
The pink chef's coat tells you all you need to know about her on first glance.
When the term of endearment “Hon” is the hill you choose to die on, SMH. I sometimes use it when I’m chatting with my nieces or Instagram friends & I’d LOL if anyone tried to sue me for that! 🤦♀️😂
I'm going to sue all my customers and the people of this town, but they should all come to my restaurant and love me.
Best Scene was when sie tried to blame the potatoes
In a long culinary career I’ve had owners/chefs like this woman. None of their businesses lasted very long. Can’t operate with a huge employee turnover and no customers.
yea I agree
I lost it at the Hannibal Lector comment 😂
A Karen who owned a business, that's about it in a nutshell.
Yep
She reminds me of that crazy Amy.
It is so manipulative to throw away the food if anyone complains about it…
That poorly made flamingo makes me wish I had an axe, bc a chainsaw would be too quick.
I wouldn't do that, sell it as "art" and you'll get a decent sum out of it.
Don't worry it's gone now, Cafe Hon was sold and closed last year. Maybe it's near her home or was given conrete boots and a bath.
Considering the fact that Kitchen Nightmares is coming back, you can probably expect Gordon to be double harsh on hygiene.
Can we get an award for possibly the worst apology I've ever heard
Denise be like: "f*ck you Baltimore!" Up there with Big Bill Hell's cars
Big bill hell's is fantastic though
The difference between Big Bill Hell and Denise is that Bill's lack of respect for his customers is hilariously brutal honesty, while Denise's lack of respect for her customers was just straight up contempt for everyone who disagreed with her.
Every small restaurant I’ve ever been to the owner was always friendly and eager to please you most made you feel like family
What I’ve seen over and over again is that owners don’t really want Chief Ramseys help! They just want him to show up tell them that restaurant is gold and attract new customers and leave. Many I’ve seen don’t see a problem with their restaurant being the way it is, even that means bankruptcy. And if that happens they just blame customers and town then move to the next one.
Why did they allow her to trademark the word Hon? That's the only way she would have rights to exclusive use of the word. Hon, hon, hon, hon, hon!! It's whoever approves trademarks fault, imo. But this owner is definitely the "anti-hon". Idk how she can keep staff there. I'll never understand why they call Ramsey if they're not going to take his advice 🙄
Trademarks are about associated branding, common words are trademarked all the time. To use an example Windows is trademarked, so you can't make software called Windows. But you can use it for a different industry/product. She wouldn't have had exclusive use of the word, it would have only applied in context of a cafe/restaurant her threatening to sue people over usages outside of that would not have ended in her favour but she was relying on them backing down rather then going to court.
Trademarks are not the same thing as a copyright.
@@shadenox8164 ah, ok! Thank you for explaining it to me. I didn't know that. I appreciate it! Have a great day! 🙂
How do you trademark a commonly used term....That's been around long before that restaurant??
Denise=Demise
As I understand, her 180 turnaround is actually legit. Cafe Hon is still opened to this day, and getting consistently decent reviews, having kept the majority of Ramsay's changes to the restaurant and menu, and is generally liked by her community.
This was an update from a few years ago, and things might have changed in that time, so I don't know if it's STILL that way.
But considering she was receiving death threats, I'm inclined to believe her change of heart is genuine.
Edit - Okay, I actually typed that up before finishing the video and forgot to go back and fix it, didn't realize they closed recently.
Still, it's kind of amazing they stayed open as long as they did. Most places don't typically last more than a few months to a year or two after their KN episode.
I live up the road a few blocks from Cafe Hon. Or at least I used to. It closed a year ago.
Between the time she tried to trademark “Hon” and the time the restaurant closed, it was not busy. I still went there from time to time, mostly because it was cheap and not actually terrible, but it was always just one or two tables besides me (and the adjoining bar, “Hon Bar”, was always empty). Before all the trademark drama, she was extremely successful. Hon was one of the more well-known restaurants in town. She never recovered from that. My neighbors still gripe about her.
I have known several insane megalomaniacal restaurant owners in my time. Not her (we’ve met but only because she’d come out to check on the tables), but her behavior in this episode is right in keeping with their behavior in life. I can’t say if she ever changed but I’m exceedingly doubtful.
The video literally says it closed, why are you trying to say "actually, you're wrong"?
Check Google. It's closed.
@@kanoaikawach I typed it up before finishing the video.
Denise reminds me of a horrible woman named Linda who I used to work with. They even look alike. I was so happy when Linda retired.
And here I am wondering what legal firm or judge would even allow someone to copyright a broad word to begin with especially one that is widely used in a entire freaking city.
It’s not just Baltimore, all of Maryland uses the word. “Hon” “y’all” “ol bay” and “dummy” are the only 4 words you need hear to identify someone from Maryland/Baltimore 😂🤷🏼♀️
Wow , that left me speechless. This woman is crazy and weird .
No she lost 750 dollars from sales that doesn’t count the food she binned
You can't copyright a word that's been around for 100 years.
facts
I really love the comment about Hannibal Lector. Got me laughing so hard.
She sounds like a less successful Capitalist.
It's like exclusively trademarking the word Langer in Cork which is what she is
Those costumers are more or less "hired/ invited", in advance a notice goes out that the restaurant is subject of the program, which garantees the restaurant is not empty at the night of filming.
It is solid programming but it is a bit less spontanious than it is presented.
When I look at this lady all I can see is: KAREN INCARNATE
Hon, and the rat.
I guess there's an oriole and a raven or something?
So, I guess you could say the dinner was a Missed Steak?!
........ I'll see myself out now.
All the Brits asking Google what’s 86 mean 👌 😅
just means we dont have the item thats being 86ed
@@AzrealTheDemon ah that explains it 🤔 😆
@@MUFC1933 for example. this meat is rotten we have to 86 it
"I've just been off" FOR 20 yearssss
One could associate her with Dolores Umbridge.
Can’t run a restaurant and act like that her restaurant is closed
I'm glad this place is closed now ....
She looks like hillary Clinton and Elizabeth warren together
She wants a trademark a word, but then she flaunts a Pnk Flamingo that was Baltimore's own John Waters breakout movie? "A check would be omage" John Waters.
Is being the fact that she wasted all that food Business should close and close permanently
As much as she was a pain, I mean 1992 to 2022, surviving till the end of Covid, gotta give her credit with that.
From the quality of the fotage more likely the late 2000s or early 2010s
@@kapteinzilla They mentioned this was filmed 10 years before the end, so in 2012.
@@flitsertheo yeah I didn't watch the all of the video when I posted the comment was bit fast on the trigger
So the food was terrible, the owner was beyond rude to customers, and all the locals hated her but the reastaurant managed to survive 30 years? How?!
She changed.
Firing her staff for saying anything negative about the way Denise things? I'm not a lawyer but I'm pretty sure that's grounds for suing her for unfair dismissal, why anyone hasn't done that I've no idea.
Pink Cooks outfits tells everything
I surprised her restaurants wasn’t constantly vandalized. 13:03 understatement of all of eternity. 15:50 But any of them stole and trademark the word in the manner she did?
She tried to eliminates people's ability to use a term of endearment from their vocabulary, doesn't understand why she isn't liked?😂😂😂😂😂😂😂
This lady reminds me of a steak house I worked at in Phoenix. There was an employee that contracted MRSA, a highly contagious staff infection/rash that can be fatal. She let him work because the guy told her his doctor said it was ok, no note, just his word. I am so glad I do not work there as I quit shortly after. OH and this lady was the sister of the owner, who had no business working in a restaurant or with people in general, in other words, if she started psychiatric treatment, she would not live long enough to see sanity. That bad.
Its baltimore and you cant put out a good shrimp salad? Ridiculous.
Thanks For Sharing!
Why save a pig like her? There are hundreds of restaurants that need help and have good owners.
She actually did end up listening.
She closed the restaurant in 2022 to move on to other things.
You can't just trademark a word like that but she can trademark the name Cafe Hon and nobody else can use that but we're allowed to say the name and we're allowed to say the word hon
Yeah she probably trade marked Cafe Hon and was throwing around C&Ds to cases where it really didn't apply.
Hon? Or Hun.. as in Attila The Hun
No soup for you!
It's like if someone tried to copyright 'Uff-da' (or Uff-dah as I tend to spell it.) in Minnesota.
That and "OPE"
@@drubaxter2514 it’s Norwegian. Like “oopsie” or “ooof”. Depends on the situation
@Dru Baxter It was also used in Seattle. I forget which part of Seattle, but it was there.
@@101Volts Never knew it stretched that far. I figured it was mainly condensed within Minnesota, North Dakota, and a little bit of Iowa.
She's out of business.
I remeber this one
Very arrogant woman.
She tried to copyright and trademark a word.
Her problem was ,her restaurant was known for lousy food.
And when she tried to trademark the word "Hon", that ended it all.
I would love to have seen a group ov MLM mome go in for lunch while they discuss "business", see how long it takes for things to get out ov hand with them saying the word hun.
Is the owner going to freak out at them
What's the name of this episode and which season is it from?
She’s the “86” lady!
Its hard to wrap your mind around someone being such an unbelievably insufferable, just all-around contemptible, objectively awful person...
Unfortunately, you can only help those that are willing to help themselves and accept your help. and if they don't realize they need help, even if you give them ALL the evidence they should need to see they need help, then you can't help them. Seems she didn't think she really needed help.
Mr. Krabs?
Sad thing is, there are alot of arrogant people in this profession. Not all of course, some want feed back to improve themselves.
Good video 😊. Btw could u comment on the Pigeon in kitchen nightmares, pls?
I honestly think the flamingo was kinda cool and kitchy.
She should lose her business. F that lady sue me C. 😂
Didn't recognise the episode until they mentioned the flamingo
ohhh Please tell me she didn't open a place in Florida
lmao imagine her trying to claim another word
Wonder if she broke bankrupt and closed up
I believe she went bankrupt
Is the flamingo a reference to John Waters?
Suing people...Well how else are you going to make money if your business is failing
It's closed now 🙌
Bruh she's a narcissist
As a Baltimorean im proud she made it to 2022. Gordon didnt hate the food and clearly neither did locals
1 woman vs entire city. Yeah
Denise is Amy post menopause
I say hun, because i believe were all probably decended from ghenghis khan... Ill take that lawsuit
Honey, You've got a big storm coming
I harshly criticized this channel a lot for its bad content and misinformation but this video it was actually good for a change.
I agree with the criticism of this channel and the guy who runs it. You can tell this guy has zero experience in a professional kitchen and comes off as more of a yelp review than an actual food critic
I live in Baltimore County. They’re gone now