I am trying to get into customer success and your explanation for the difference between Product Support and Customer Success helped a lot. I have lots of sales and customer service experience. It’s a relief to know that in customer success isn’t juggling them all cause I’m tired lol.
I have an interview for a CSM role for a startup tech company. I came from customer Success Coordinator background. Definitely watching your content for more insight. Thank you
I have a call with an Oracle representative about the Customer Success internship. Thank you for your video it gave a lot of insight about CS as a whole. I hope I can get accepted into the opportunity.
Thank you so much for this video, bro, I have two interviews this week in a role as a CSM and I found this extremely helpful. Keep up the great work man, God bless.
This was really helpful as someone who has been researching tech sales as a whole. I think csm may be better for me than an sdr role but this video really gave me clarity on what a company actually does ❤❤ thank you
Thank you so much for this viewpoint, I’m in process of transitioning into a CSM role and there’s so much info out here that doesn’t give a true depiction of the day to day. This was on point thank you 🙏🏾
This is helping. I appreciate you sharing the difference because many of us began in customer service and we desire to help, but it's like understanding boundaries.
I loved the information you provided in the video which helped me to understand more of what a CSM does and the duties involved. I was afraid that it would basically be a higher paid Customer Service Rep role (which I’m trying to transition away from). Your video shows that is not the case at all! Keep the content coming!
Thank you so much! I'm still learning everyday new things in this role! Yes, omg I use to to think the same thing being a higher CSR. Finding out more and more that's not the case.
I’m a CSM and it really depends on the company and if they have an actual Customer Service for the customer then you will be a Customer Service Rep. I do majority customer service in my role and it’s definitely the company. I’m looking elsewhere.
Oh goodness!! This is so helpful. Im preparing to transition into CSM based on my transferrable skills. Getting as much info as I can and looking up the "lingo" lol. Please keep the videos coming!! Gained a new subscriber.
I am loving this all new to me now getting into this profession from Barbados. Thank you so much I needed this was now about to do a 12 twelve week plan and I was looking for someone to shadow. This profession is new and can not find anyone.
Really enjoyed this video, Jeron! Currently taking a course to transition into a CSM role and I’m so excited for the journey since I feel like the role really aligns with my strongest skills. Please keep up the content, especially your day in the life videos!
Thank you so much! I really love creating these type of videos and showing my journey as a CSM. Can't wait to hear when you join the customer success world.
Thank you for this. I find it a challenge to get my b.o.b to distinguish my role from support. I think this is a common speed trap when you start out in this line of work.
Yes, I can relate that is definitely true. Often times I make sure to ask on my calls what is the end goal? How can I help your company get to the next level to set them apart from their competitors.
It definitely interesting to see how you handle being a CSM over Suite since its a product that tends to have outages and a support backlog that I'm sure doesn't make your job any easier lol. It different than how our client success handles things since they handle the normal CS duties but also handle any more "how to" questions and support only deals with errors.
@@JeronAkeem Things are going well! Our product is more complex than Suite so it can be a little more challenging to support but it’s stable. We’ve had 2 major releases and no real issues afterwards and no system issues like Suite has.
I really love your channel! I came across it randomly as I’m thinking of transitioning career and your energy is just perfect. Thank you for sharing your day with us! New subscriber for sure ❤
I definitely enjoyed this video. Even with the limited amount of info you could record it was still highly informative. Im currently taking a CSM certification via IBM and learning so much. I do want to ask how does your job determine what CSMs to assgin certain clients? And do you have another video that shows how you found and interviewed for your current role? Thanks in advance. Keep the day in the life videos coming🙌🏽
My company gave me tier 1 accounts that revenue was under $500k being a newbie. This CSM role was internal so I did a lot of networking with the manager and some job shadowing before I applied.
It was really interested watching your video. I have a question regarding CS Mgr., I was a Customer Service Manager for 22 years and I am currently in my life in transition. I lost mu job last year and recently heard about Customer Success, and it sounds very familiar to a Customer Service Manager. Can you advise how much of a difference between these two roles? I've worked in the manufacturing industry and did many of these functions and I was a go to person from other teams because of my experience and how much I loved to troubleshoot and find solutions for my customers. Love to hear back from you and your feedback. 😊
Thanks for sharing that! Could you tell us more on what time you knock off? For example... is it a job where I'll be able to come home and say work on UA-cam for 3-4 hours, or my fitness, and still be able to sleep on time (aka 10-11pm)?
Yes, valid question! Me I don't take work home with me so I close my laptop at 5pm sharp! I have content schedule I try to stick to get content stuff in during the week.
Customer support here, looking to get into CSM since I pretty much do all of the things now and more but I have a question. What are some of the things that CSMs tend to be responsible for that you wouldn't necessarily think of or job descriptions wouldn't include? Like I know how to prioritize and empathize with a customer, I can provide product training if needed, I know how to resolve problems, I know which other teams I need to talk to if I need Sales/Product/Engineers to assist with a problem, but what are some other things that CSMs do regularly to be successful?
Yes, you definitely have the skills. What about programs such salesforce, power bi what do you currently use for ticketing purposes that you can add to your resume?
*Become an expert in this position *Obtain two certifications (CSM certification and Scrum master) *Mid review to reflect on target to becoming a CSM II
Hi Jeron! I'm a Product Owner/ Business Analyst and while the pay in product management is great, I'm looking to transition into a new role that isn't so stressful. Do you think the Customer Success Manager role is a good transition for someone with my skillset?
Absolutely! You definitely possess transferable skills from product management, as you know how to communicate effectively about the product, which is useful when explaining certain processes and driving the business, especially when it comes to renewals. What CRM do you currently use?
Great video. I’ve been in the CSM role for 7 years now. Great video. I really liked the idea of calling these cadence calls health checks, as I’ve been calling them status calls. But overall, you outlined the role perfectly.
Hello I’m Myracle, I just found your UA-cam videos earlier this week and I have a second round interview as a customer success manager next Monday. I have been doing so much research about the position so I can really be prepared but I wanted to know if there was anyway that we could contact you on LinkedIn or through email and you could offer advice as to how to prepare for interviews or maybe you can make a video about that in the future ❤❤❤❤
I am trying to get into customer success and your explanation for the difference between Product Support and Customer Success helped a lot. I have lots of sales and customer service experience. It’s a relief to know that in customer success isn’t juggling them all cause I’m tired lol.
Glad it was helpful!
I have an interview for a CSM role for a startup tech company. I came from customer Success Coordinator background. Definitely watching your content for more insight. Thank you
I have a call with an Oracle representative about the Customer Success internship. Thank you for your video it gave a lot of insight about CS as a whole. I hope I can get accepted into the opportunity.
Glad it was helpful! Best of luck
Thank you so much for this video, bro, I have two interviews this week in a role as a CSM and I found this extremely helpful. Keep up the great work man, God bless.
Yay!! You got this! So exciting
Hello, please is there anyway you can help me interview prep as I start my career as CSM?
This was really helpful as someone who has been researching tech sales as a whole. I think csm may be better for me than an sdr role but this video really gave me clarity on what a company actually does ❤❤ thank you
Glad it was helpful!
Thank you so much for this viewpoint, I’m in process of transitioning into a CSM role and there’s so much info out here that doesn’t give a true depiction of the day to day. This was on point thank you 🙏🏾
Of course, no problem at all! Thank you so much for watching, and I'm glad you got good information out of the video.
This is helping. I appreciate you sharing the difference because many of us began in customer service and we desire to help, but it's like understanding boundaries.
Glad to help
I loved the information you provided in the video which helped me to understand more of what a CSM does and the duties involved. I was afraid that it would basically be a higher paid Customer Service Rep role (which I’m trying to transition away from). Your video shows that is not the case at all! Keep the content coming!
Thank you so much! I'm still learning everyday new things in this role! Yes, omg I use to to think the same thing being a higher CSR. Finding out more and more that's not the case.
CintWard took the words right out of my mouth. @@JeronAkeem
I’m a CSM and it really depends on the company and if they have an actual Customer Service for the customer then you will be a Customer Service Rep. I do majority customer service in my role and it’s definitely the company. I’m looking elsewhere.
@@zodiacmamaaa@prissysadity I'm currently learning more about the CSM role, Are any places you recommend for me to learn?
Oh goodness!! This is so helpful. Im preparing to transition into CSM based on my transferrable skills. Getting as much info as I can and looking up the "lingo" lol. Please keep the videos coming!! Gained a new subscriber.
I'm so glad!
I am loving this all new to me now getting into this profession from Barbados. Thank you so much I needed this was now about to do a 12 twelve week plan and I was looking for someone to shadow. This profession is new and can not find anyone.
Really enjoyed this video, Jeron! Currently taking a course to transition into a CSM role and I’m so excited for the journey since I feel like the role really aligns with my strongest skills. Please keep up the content, especially your day in the life videos!
Thank you so much! I really love creating these type of videos and showing my journey as a CSM. Can't wait to hear when you join the customer success world.
May I ask, what course are you taking to transition into Customer Success?
Thank you for this. I find it a challenge to get my b.o.b to distinguish my role from support. I think this is a common speed trap when you start out in this line of work.
Yes, I can relate that is definitely true. Often times I make sure to ask on my calls what is the end goal? How can I help your company get to the next level to set them apart from their competitors.
It definitely interesting to see how you handle being a CSM over Suite since its a product that tends to have outages and a support backlog that I'm sure doesn't make your job any easier lol. It different than how our client success handles things since they handle the normal CS duties but also handle any more "how to" questions and support only deals with errors.
Michael! How are things on your side? Yes, omg it doesn't make my job easier at all especially when I come in to about 40 emails asking for updates.
@@JeronAkeem Things are going well! Our product is more complex than Suite so it can be a little more challenging to support but it’s stable. We’ve had 2 major releases and no real issues afterwards and no system issues like Suite has.
So funny! I found you on tiktok like yesterday and now you popped up on my youtube! Yesss, I love these!!
Yay! Thank you!
I really love your channel! I came across it randomly as I’m thinking of transitioning career and your energy is just perfect. Thank you for sharing your day with us! New subscriber for sure ❤
Thank you so much!!!
Please do more of these! 🙌🏽
I'll keep them coming! Thanks for watching
Thanks for your super enthusiasm. Whenever I get the funds , I am investing in this on course careers for this position.
You can do it!
I definitely enjoyed this video. Even with the limited amount of info you could record it was still highly informative. Im currently taking a CSM certification via IBM and learning so much. I do want to ask how does your job determine what CSMs to assgin certain clients? And do you have another video that shows how you found and interviewed for your current role? Thanks in advance. Keep the day in the life videos coming🙌🏽
My company gave me tier 1 accounts that revenue was under $500k being a newbie. This CSM role was internal so I did a lot of networking with the manager and some job shadowing before I applied.
It was really interested watching your video. I have a question regarding CS Mgr., I was a Customer Service Manager for 22 years and I am currently in my life in transition. I lost mu job last year and recently heard about Customer Success, and it sounds very familiar to a Customer Service Manager. Can you advise how much of a difference between these two roles? I've worked in the manufacturing industry and did many of these functions and I was a go to person from other teams because of my experience and how much I loved to troubleshoot and find solutions for my customers. Love to hear back from you and your feedback. 😊
Hey! Thank you for the insights. Can you do an update with your notary business?
Thank you! Yes, got one coming next week. Next on my list to film.
Thanks, Jeron! What other tools do you find really helpful in your CSM role, besides Power BI and SQL?
Excel and pivot tables!
Hi please do you work as CSM ?
Congrats! Im brazilian, but I hope to work remote for EUA. Im Customer Success in Brazil
Thanks for sharing that! Could you tell us more on what time you knock off? For example... is it a job where I'll be able to come home and say work on UA-cam for 3-4 hours, or my fitness, and still be able to sleep on time (aka 10-11pm)?
Yes, valid question! Me I don't take work home with me so I close my laptop at 5pm sharp! I have content schedule I try to stick to get content stuff in during the week.
Customer support here, looking to get into CSM since I pretty much do all of the things now and more but I have a question. What are some of the things that CSMs tend to be responsible for that you wouldn't necessarily think of or job descriptions wouldn't include? Like I know how to prioritize and empathize with a customer, I can provide product training if needed, I know how to resolve problems, I know which other teams I need to talk to if I need Sales/Product/Engineers to assist with a problem, but what are some other things that CSMs do regularly to be successful?
Yes, you definitely have the skills. What about programs such salesforce, power bi what do you currently use for ticketing purposes that you can add to your resume?
Jeron what are your top 2023 personal work goals
*Become an expert in this position
*Obtain two certifications (CSM certification and Scrum master)
*Mid review to reflect on target to becoming a CSM II
Thank you for this
My pleasure!
So many good tips thanks! 😁
Any time!
Hi Jeron! I'm a Product Owner/ Business Analyst and while the pay in product management is great, I'm looking to transition into a new role that isn't so stressful. Do you think the Customer Success Manager role is a good transition for someone with my skillset?
Absolutely! You definitely possess transferable skills from product management, as you know how to communicate effectively about the product, which is useful when explaining certain processes and driving the business, especially when it comes to renewals. What CRM do you currently use?
@@JeronAkeem We recently adopted Salesforce.
Thanks for this 😊
of course!
Great video. I’ve been in the CSM role for 7 years now. Great video. I really liked the idea of calling these cadence calls health checks, as I’ve been calling them status calls. But overall, you outlined the role perfectly.
Thank you! Yes, I definitely love calling them that and I still do in the new role.
My question is are you given a quota to meet each month for review
No, in my role I have yearly goals. Like retention and survey goals.
Hello I’m Myracle, I just found your UA-cam videos earlier this week and I have a second round interview as a customer success manager next Monday. I have been doing so much research about the position so I can really be prepared but I wanted to know if there was anyway that we could contact you on LinkedIn or through email and you could offer advice as to how to prepare for interviews or maybe you can make a video about that in the future
❤❤❤❤
Thank you so much for watching! Yes, of course feel free to reach out to me at jeronakeem4@gmail.com.
@JeronAkeem HI Jeron please I want to know if there is anyway you can help me prepare for interview as I start my CSM career.