That is really fantastic. I'm a big fan of Zenith and they've always done right by me. Another anecdote, I banged an Omega on a metal pipe in a parking lot and chipped the crystal. It absolutely drove me bonkers, so I sent it in to Omega asking them to send me a quote for the replacement. They did it for free and shipped the watch back to me with a brand new crystal. These kind of unexpected happy customer service events are just wonderful to both experience and to hear them happen to others! Congratulations and I'm super happy to hear your news! 🙂
Can tell you are generally humbled and gracious for the service Zenith has shown you. Can’t wait to see your review of your next Zenith. It’s a beautiful piece and I’m sure it was hard to walk away from….but I bet it won’t for long.
They replaced the watch because you are a valued Brand Ambassador. A regular client may not have gotten the same result you did. I am happy that you got the new watch. Very good news.
Wow 😮 that’s customer service! The triple calendar looks amazing as well. Definitely going to take a closer look at Zenith. Thx Tony for your awesome content as always.
As a Zenith fanboy, it’s nice to see your enjoyment of the brand and that they’re treating you right. Hope to see you add some more to your collection, or maybe your contact at LVMH can loan you some models to review and discuss.
Awesome Tony....! That's a company that's willing to work with it's customers..... I love that watch, a great daily and I know why you wear it all the time.... I love how the lugs curve down and taper to fit the wrist, easy to read with that utility dial and the bright white hands, the ultimate "tool watch"..... Another excellent video brother and how you speak of Zenith proves you are not a moron but an appreciative customer, who knows sometimes things just aren't perfect and they go wrong.... Congratulations TG, nothing like getting a new watch, you deserve it!...! 5 STARS...P.S. that triple calender is oughtta sight!!!! WOW...Greg
Great customer service. You’re not the only person on UA-cam that this happened to. Someone else who has the Pilot chronograph had so many issues they replaced his too
@@talkingtimepieceswithtony I f they incorporated the big date complication that they have on the Pilot chrono, it would be so sweet. Enjoy the beautiful watch!
So happy for you Tony!!!!!!! You well deserve it period I honestly think you put out there honest information that help us and here you have it good goes back to you
Good to hear. Really close to grabbing an el primero, but have read quite a few disappointments with servicing, poor customer service. Glad you got a excellent story out there to us!
Tony, I'm so happy for you ... I love Zenith as well ... Never had one but your 40 mm Pilot has to be my next purchase for sure ...They have it in blue as well. And once again, I'm super happy for you ...
So cool of them!! I really admire companies that go above and beyond like that. When I’m able to get a zenith it will mean a lot more to me knowing I’ve supported a company that really cares. That triple calendar is my new favorite holy smokes
Zenith might be the brand with most sentimental value to me, due to an odd string of events in my teenage years. Zenith and Tag Heuer, oddly enough, though Tag Heuer won me over slightly later (after, or as a result of, the Zenith thing). The additional straps (and boxes) are not a cheap bonus, either. Awesome, Zenith. Love the Pilot. Probably getting one of those or a Defy Skyline next. The grey dial triple calendar is a lovely colorway. They've been tweeting it and it's so good looking.
I love Zenith. Almost pulled the trigger on a rose gold and titanium skyline... but .. dont have a rolex yet so im saving the Zenith for later in the collection
This is exactly what should happen if you buy a luxury watch you should get luxury service if something is wrong. Kudos to Zenith customer service. I don’t have one but I’ve been looking at them a lot lately.
Tony just did some research on the triple date you are mentioning. I am very interested in learning more. I think the only place that has them is in downtown Boston close to me so I’m going to go check it out. I’ll report back what I think. It looks like ironically Jomas Shop has two new ones for sale at way under retail as well. Unless I drank too much last night under $10k which seems crazy.
Definitely check them out. I would avoid Jomashop dude. You won’t have a warranty with Zenith and Jomashop customer service is beyond bad. I learned the hard way on 3 separate occasions several years ago.
Customer service is everything. Really nice of Zenith to do this. What other Zenith watches do you have? Hope to see an unboxing of the Zenith triple calendar in the future. ✌️
Amazing, I had the Pilot on the wishlist for several months and after following your channel for the past month it gave me the push I needed to pull the trigger this week!........if you wear it on a range of straps, i'd love to see what looks good!
Good news Tony. I was wondering with the issues you had with the watch, that they may replace it. When you spend that sort of money on a watch. The fact that you are on u tube may reflect on the brand. But zenith done the right thing. 👍.
Everything can’t be about Rolex… Damn right amigo Rolex is great no doubt but there are soooo many other amazing watch brands to enjoy. Zenith has been in my radar for some time Currently I am down an IWC rabbit hole. Maybe in the future Zenith may find its way into my collection Amazing customer satisfaction Well done Zenith Enjoy amigo ….
Right on. I wonder if the customer service would be the same if you were to purchase it from a grey dealer? Perhaps that’s a question for the next q&a 😂
Man T that box almost kicked your ass.... 😂Just kidding seriously congrats, Zenith is definitely a stand up company. Take care and wear it in good health.
@@talkingtimepieceswithtony I wrote the comment before watching the whole video. I'm really interested in the type calendar. I really like the one that came out in the late 90s and early 2000s
@@talkingtimepieceswithtony Yeah..Zenith is definitely on my radar. I’ve just been so obsessed with Rolex the past couple of years…lol. I think my wife might murder me if I buy another watch…lol
Possibly part of it. But I’ve also heard of other people getting excellent customer service from LVMH. So, it’s not just my channel. But thanks for your comment.
Congratulations tony it's because you're not a dick they did this for you and because you didn't bad mouth them in fact the opposite you bigged them up , congratulations mate you deserve it🎉
@@waterfordrs22 you misunderstood my comment. I said they did the right thing. I’m wondering about QC with what I would consider extensive issues. I’m dealing in reality. I’ve bought many high end watches - nothing like this - glad they did the right thing
@claudtalkz thank you! They definitely went above and beyond. @watefrds22 you are correct, but the watch was repairable so they could have done just that and sent it back. I talked to there head watchmaker and he said it was running at 40% amplitude crown down. But they went out of their way to just replace it. Highly unusual from a luxury brand. Thanks for your comment.
@@talkingtimepieceswithtony - no doubt it was repairable. They must certainly could have stayed on that path until it was running correctly. That would be the norm and how well they facilitated that process alone can make a difference.
@@claudtalkz2194 Again, there’s luck involved. No single brand is immune and there’s nothing within this story to suggest Zenith has underlying QC issues that suggest this is a common issue.
It's not about the problems, its about how the companies deal with it, but sorry, I have to be honest and say I see this as a negative for your potential Zenith buying viewers. It seems that they went above and beyond for you, and you do not know if this piece has the same issues. Would you say in the future if it does? I think you are a stand up guy (one of a very small number of UA-camrs I would say that about), but surely that would be a very difficult decision for you if it did indeed become the case?
I appreciate it man. I would have no issue whatsoever saying if there was something wrong with the new piece. So far it’s keeping excellent time. I’ve been keeping a close eye on it. But at the same time I’ve only had it for 5 days. I’ve been extremely transparent on my channel and I have nothing to gain or lose by telling it like it is. I’ll add this to my Q&A.
@@talkingtimepieceswithtony Awesome, I had to say what I felt and great you are committing to being super transparent. Get another Q&A question out of it too haha. I obviously hope and trust the new piece will be fine ; ) I had issues with a Sinn and (mainly) the AD recently, but despite a rocky road we all got there and its so much better than just getting a refund. So many shills around these days, its like the watering hole is drying up and the beasts are struggling to survive!
Well, it wouldn’t have replaced it to us. They replaced it for you because you know, the President, but that’s very dis hardening for the brand and no, it’s not a Rolex.
Not sure what this channels is about. Three episodes have popped up on my feed and they are just you talking about getting a watch and name dropping the ADs, sales reps, etc. Seeing this I know nothing of this watch other than what it looks like and that it’s understated in your opinion.
@@talkingtimepieceswithtony haha….maybe to make you self aware so you your channel doesn’t fizzle out. 2+ years and 3k subs….maybe that’s why.? You look like a middle aged man dressing as a hipster (who lives in their parents basement) for Halloween. This isn’t a watch channel …you are just shilling for people to try to gain favor, access, discounts, or free stuff.
Zenith proves that Customer Service IS NOT Dead! Kudos to Zenith!👏👏👏👏
Agreed! 🤙🤙
I love that watch. Nice to see a company being so thoughtful and conscientious. Makes me want one.
I agree. They have gone above and beyond.
“We’re going to make this unboxing 30 f&@king minutes”! Classic Tony! 😂😂
😂😂🤙🤙
I love to see customer service is not dead everywhere! Kudos to Zenith. Btw an absolute beautiful time piece !
Agreed. And thank you! 🤙🤙
That is really fantastic. I'm a big fan of Zenith and they've always done right by me. Another anecdote, I banged an Omega on a metal pipe in a parking lot and chipped the crystal. It absolutely drove me bonkers, so I sent it in to Omega asking them to send me a quote for the replacement. They did it for free and shipped the watch back to me with a brand new crystal. These kind of unexpected happy customer service events are just wonderful to both experience and to hear them happen to others! Congratulations and I'm super happy to hear your news! 🙂
That’s awesome man. Thanks for your comment.
Good on Zenith and congratulations Tony, you deserve it brother.
Thank you man. I appreciate it. 🤙🤙
Can tell you are generally humbled and gracious for the service Zenith has shown you. Can’t wait to see your review of your next Zenith. It’s a beautiful piece and I’m sure it was hard to walk away from….but I bet it won’t for long.
Thank you man! I really appreciate that. 😊🤙🤙
They replaced the watch because you are a valued Brand Ambassador. A regular client may not have gotten the same result you did. I am happy that you got the new watch. Very good news.
Thank you man.
Awesome. That is fantastic. Thanks for the video.
Thank you!
Zenith is pure class in how they treated you! Congrats on your new watch, Tony!
Thank you. I agree. 🤙🤙
Wow 😮 that’s customer service! The triple calendar looks amazing as well. Definitely going to take a closer look at Zenith. Thx Tony for your awesome content as always.
Thank you man! I appreciate it. Yes. Take a look at them. 🤙🤙
As a Zenith fanboy, it’s nice to see your enjoyment of the brand and that they’re treating you right. Hope to see you add some more to your collection, or maybe your contact at LVMH can loan you some models to review and discuss.
Thank you. I appreciate your comment.
Great service! I've been eyeing the Defy skeleton boutique edition.
It’s a beautiful watch!
@@talkingtimepieceswithtony If you see it at the store and can do a little vid that would be cool! I don't have a Zenith store near me. Thx man!
I ordered mine last week (thanks in part to you) gets delivered Tuesday can't wait. Glad you got your daily back.
Dude!!! Congrats! Enjoy, wear it in good health. And, thank you. 🤙🤙
Awesome Tony....! That's a company that's willing to work with it's customers..... I love that watch, a great daily and I know why you wear it all the time.... I love how the lugs curve down and taper to fit the wrist, easy to read with that utility dial and the bright white hands, the ultimate "tool watch"..... Another excellent video brother and how you speak of Zenith proves you are not a moron but an appreciative customer, who knows sometimes things just aren't perfect and they go wrong.... Congratulations TG, nothing like getting a new watch, you deserve it!...! 5 STARS...P.S. that triple calender is oughtta sight!!!! WOW...Greg
Thank you Greg! Always appreciate it. Hope you’re having a great weekend. 😊😊🤙🤙
Nice one. Had my ceramic pilot for 6 months and love it. Glad to see a company that looks after its customers.
That’s awesome man. Beautiful piece. 🤙🤙
Wow, that triple calendar is incredible!! I cant wait for the day when i can buy a Zenith. What an amazing company!
Hopefully you will be able to get one sooner than later! Hop you are having a Happy Birthday 🎁
Very impressive, Zenith replaced your watch for brand new Tony.👍Zenith deserves all the praise you give the brand. Congrats on the replacement Tony.😊
Thanks man! 😊😊🤙🤙
Zenith make great timepieces,thanks 🏴❤️👍
🤙🤙
Nice video man hello from Croatia
Love zenith❤❤
Hey man! Thank you. I appreciate that. 🤙🤙
Very cool! Love that piece 🎉
Thanks man! Super stoked they replaced it. 🤙🤙
Great customer service. You’re not the only person on UA-cam that this happened to. Someone else who has the Pilot chronograph had so many issues they replaced his too
Awesome! 🤙🤙
@@talkingtimepieceswithtony I f they incorporated the big date complication that they have on the Pilot chrono, it would be so sweet. Enjoy the beautiful watch!
It’s a lemon.
Lemon law will kick in.
Very nice Zenith.
Congrats Tony.
Thanks man.
Go Zenith. Such a great company! ❤
Absolutely agreed! Thank you. 🤙🤙
You can’t beat that for customer service, well done Zenith. Thanks for the content Tony, keep going buddy!
Thank you. 😊😊🤙🤙
So happy for you Tony!!!!!!! You well deserve it period I honestly think you put out there honest information that help us and here you have it good goes back to you
Thank you. I appreciate it. 🤙🤙
thats awesome zenith went above and beyond
🤙🤙
Tony!!! New zenith!!!? So sharp, dude! Congrats my man!!
What a stand-up company. Glad they did right by you.
Thank you man. Yes. I agree. Zenith really out did themselves! 😊😊🤙🤙
Awesome man, congrats, let the good times roll!
🤙🤙
Great watch and great value for the money! I own it as well...
Awesome. Enjoy.
I’m loving Zenith’s amazing value
Good to hear. Really close to grabbing an el primero, but have read quite a few disappointments with servicing, poor customer service. Glad you got a excellent story out there to us!
Huh, I’ve heard nothing but good. Although, it could happen.
Tony, I'm so happy for you ... I love Zenith as well ... Never had one but your 40 mm Pilot has to be my next purchase for sure ...They have it in blue as well. And once again, I'm super happy for you ...
Dude, thank you. 🤙🤙
So cool of them!! I really admire companies that go above and beyond like that. When I’m able to get a zenith it will mean a lot more to me knowing I’ve supported a company that really cares. That triple calendar is my new favorite holy smokes
Dude! That triple calendar in person is jaw-dropping. Have to have it! 🥴😊🤙🤙
Zenith might be the brand with most sentimental value to me, due to an odd string of events in my teenage years. Zenith and Tag Heuer, oddly enough, though Tag Heuer won me over slightly later (after, or as a result of, the Zenith thing).
The additional straps (and boxes) are not a cheap bonus, either. Awesome, Zenith.
Love the Pilot. Probably getting one of those or a Defy Skyline next.
The grey dial triple calendar is a lovely colorway. They've been tweeting it and it's so good looking.
It’s always good to hear stories of sentiment.
I agree man. Best of luck on whichever one you choose.
I love Zenith. Almost pulled the trigger on a rose gold and titanium skyline... but .. dont have a rolex yet so im saving the Zenith for later in the collection
Awesome. 🤙🤙
Just waiting for the Panda Daytona video :)
Me too. 😊🤙🤙
Zenith is a great brand. My Chronomaster Sport might just be the favorite of my collection.
Very cool. And I agree. 🤙🤙
Amazing, great to know how the brand takes care of its customers. Enjoy and wear in good health!
Thanks man! And, I agree.
That triple C would look great on a white bracelet. Nice stuff Tony.
Thanks man. I appreciate it.
A company’s customer service speaks volumes about them as a company.
Agreed. 🤙🤙😊😊
This is exactly what should happen if you buy a luxury watch you should get luxury service if something is wrong. Kudos to Zenith customer service. I don’t have one but I’ve been looking at them a lot lately.
Definitely a great purchase.
Nice of them.
Yep
Congrats Tony 🤙
Thank you. 🤙🤙
I love zenith, but not one official boutique in the US, so we miss out on all their exclusives.
You can get their boutique watches from the Zenith website I believe.
Tony just did some research on the triple date you are mentioning. I am very interested in learning more. I think the only place that has them is in downtown Boston close to me so I’m going to go check it out. I’ll report back what I think.
It looks like ironically Jomas Shop has two new ones for sale at way under retail as well. Unless I drank too much last night under $10k which seems crazy.
Definitely check them out. I would avoid Jomashop dude. You won’t have a warranty with Zenith and Jomashop customer service is beyond bad. I learned the hard way on 3 separate occasions several years ago.
@@talkingtimepieceswithtony thanks! I’m going to go to the AD this week
Good on Zenith, glad they made things right, class act.
Agreed! 😊😊🤙🤙
Customer service is everything. Really nice of Zenith to do this. What other Zenith watches do you have? Hope to see an unboxing of the Zenith triple calendar in the future. ✌️
I agree. I have the Defy Skyline skeleton black. Prior to that I had a El Primero I bought 20 years ago and a vintage 1940’s 18k gold model.
Zenith went overboard - very nice watch
Thanks.
Grand seiko replaced a piece for me after 2.5 years of wear - with a brand new , updated model . Faith in the brand restored.
That’s awesome!
Amazing, I had the Pilot on the wishlist for several months and after following your channel for the past month it gave me the push I needed to pull the trigger this week!........if you wear it on a range of straps, i'd love to see what looks good!
Dude, it’s a strap monster. I have orange, green, blue, red and grey. They all look fantastic. And, congrats on picking one up!
@@talkingtimepieceswithtony Sounds like a video is in order 🤣🤣
Good news Tony. I was wondering with the issues you had with the watch, that they may replace it. When you spend that sort of money on a watch. The fact that you are on u tube may reflect on the brand. But zenith done the right thing. 👍.
Thanks man. 🤙🤙
Nice, congrats!
Thanks.
Everything can’t be about Rolex…
Damn right amigo
Rolex is great no doubt but there are soooo many other amazing watch brands to enjoy.
Zenith has been in my radar for some time
Currently I am down an IWC rabbit hole.
Maybe in the future Zenith may find its way into my collection
Amazing customer satisfaction
Well done Zenith
Enjoy amigo ….
Thanks man. I appreciate it. 😊🤙🤙
Right on. I wonder if the customer service would be the same if you were to purchase it from a grey dealer? Perhaps that’s a question for the next q&a 😂
I will add that too the Q&A.
*to the Q&A. 😂
I think that the triple calendar is the same model the new Zenith CEO was wearing during Watches and Wonders 2024.
He was wearing a Defy blue chronograph. At least in the videos I saw. But maybe I missed one.
That’s awesome they did that! Wear it in good health
Thanks man! 🤙🤙😊😊
You're looking good. Back feeling better, or just happy about the Zenith?
Thank you. Back is been okay since my latest epidural. I am also happy about the Zenith. Thanks for asking.
Great to see. Just out of courtesy shouldn’t you send back the box, papers and straps for the returned watch?
I definitely thought about that. It’s going back to the manufacture directly so I doubt it would be useful to them.
That watch is an absolute banger. It's amazing to hear that a company stands behind their product the way Zenith does.
Thank you. I agree.. 🤙🤙
I really enjoy the look of the Pilot, especially the blue
It’s beautiful. 🤙🤙
ZENITH Cane through ❤❤❤
They did. 🤙🤙
Beautiful watch. I own a IWC Mark XX but i actually think about adding this Zenith to my collection as well. Is that weird??
Not weird at all. I love the MKXX. 🤙🤙
Good video
🤙🤙
Awesome Service. On the other hand: What is the reason They can‘t get the other one fixed? Slightly worrying for other owners as well.
They can fix the other one. It was running slow. They did it as a favor.
Man T that box almost kicked your ass.... 😂Just kidding seriously congrats, Zenith is definitely a stand up company. Take care and wear it in good health.
No shit! 😂😂. I almost stopped filming!! Thank you man! Always appreciate your comments! 😊🤙🤙
I honestly thought they were going to do this when you mentioned your issue again my next watch will be be a pilot
You won’t regret it. Such a great watch and company.
I like zenith a lot. It's a better watch than Rolex
🤙🤙
Thought it would be the new El primero triple calendar
Nope. But I’m also assuming you didn’t watch the whole video.
@@talkingtimepieceswithtony I wrote the comment before watching the whole video. I'm really interested in the type calendar. I really like the one that came out in the late 90s and early 2000s
@@jchong416 you can pick those early ones up relatively inexpensive. Although, the new ref# is at another level.
@@talkingtimepieceswithtony agreed. I just don't like 20+ year old watches as who knows what happened to them in their lifetime
@@jchong416 agreed 100%
That’s awesome! The triple calendar looks awesome. How much is it?
Thank you sir! Yes, I love it. It’s $13,400. And you really are getting a ton of watch for the price. 😊😊🤙🤙
@@talkingtimepieceswithtony Yeah..Zenith is definitely on my radar. I’ve just been so obsessed with Rolex the past couple of years…lol. I think my wife might murder me if I buy another watch…lol
I always judge a brand buy what they do when a problem happens
🤙🤙
Lemon
Lime
Lovely watch! Is Zenith not pronounced Zeenith? I used to love Zenith tvs.
Zenit, zeenith, either one.
Do you think their excellent service has something to do with you having a popular channel? Just a thought 🤔.
Possibly part of it. But I’ve also heard of other people getting excellent customer service from LVMH. So, it’s not just my channel. But thanks for your comment.
Man glad they replaced it and that is how it should be
🤙🤙
Congratulations tony it's because you're not a dick they did this for you and because you didn't bad mouth them in fact the opposite you bigged them up , congratulations mate you deserve it🎉
Thank you man! I appreciate it. 😊🤙🤙
I think they did the right thing. For that kind of $ I expect better…. Happy for you- you’ve done them right, good move, Zenith
No brand is immune from issues, it’s just that simple. That said. What more can they do beyond replacing the watch with a new one?
@@waterfordrs22 you misunderstood my comment. I said they did the right thing. I’m wondering about QC with what I would consider extensive issues. I’m dealing in reality. I’ve bought many high end watches - nothing like this - glad they did the right thing
@claudtalkz thank you! They definitely went above and beyond.
@watefrds22 you are correct, but the watch was repairable so they could have done just that and sent it back. I talked to there head watchmaker and he said it was running at 40% amplitude crown down. But they went out of their way to just replace it. Highly unusual from a luxury brand. Thanks for your comment.
@@talkingtimepieceswithtony - no doubt it was repairable. They must certainly could have stayed on that path until it was running correctly. That would be the norm and how well they facilitated that process alone can make a difference.
@@claudtalkz2194 Again, there’s luck involved. No single brand is immune and there’s nothing within this story to suggest Zenith has underlying QC issues that suggest this is a common issue.
I mean, it's at least 1% Animaniacs. 😜
At least! 😂🤙🤙
It's not about the problems, its about how the companies deal with it, but sorry, I have to be honest and say I see this as a negative for your potential Zenith buying viewers.
It seems that they went above and beyond for you, and you do not know if this piece has the same issues.
Would you say in the future if it does?
I think you are a stand up guy (one of a very small number of UA-camrs I would say that about), but surely that would be a very difficult decision for you if it did indeed become the case?
I appreciate it man. I would have no issue whatsoever saying if there was something wrong with the new piece. So far it’s keeping excellent time. I’ve been keeping a close eye on it. But at the same time I’ve only had it for 5 days. I’ve been extremely transparent on my channel and I have nothing to gain or lose by telling it like it is.
I’ll add this to my Q&A.
@@talkingtimepieceswithtony Awesome, I had to say what I felt and great you are committing to being super transparent.
Get another Q&A question out of it too haha.
I obviously hope and trust the new piece will be fine ; )
I had issues with a Sinn and (mainly) the AD recently, but despite a rocky road we all got there and its so much better than just getting a refund.
So many shills around these days, its like the watering hole is drying up and the beasts are struggling to survive!
@@wristopia4101 lol, sorry you had those issues. Glad it was resolved.
I guess it pays to have a UA-cam channel! 😅
Yeah okay
Well, it wouldn’t have replaced it to us. They replaced it for you because you know, the President, but that’s very dis hardening for the brand and no, it’s not a Rolex.
🤷
Shout out to Zenith for going above and beyond! I always say how you do something is how you do everything.
Thanks man. I appreciate it. 🤙🤙
Not sure what this channels is about. Three episodes have popped up on my feed and they are just you talking about getting a watch and name dropping the ADs, sales reps, etc. Seeing this I know nothing of this watch other than what it looks like and that it’s understated in your opinion.
Why bother even commenting? You really have nothing better to do in your mom’s basement?
@@talkingtimepieceswithtony haha….maybe to make you self aware so you your channel doesn’t fizzle out. 2+ years and 3k subs….maybe that’s why.? You look like a middle aged man dressing as a hipster (who lives in their parents basement) for Halloween. This isn’t a watch channel …you are just shilling for people to try to gain favor, access, discounts, or free stuff.