I bought one of the latest one of these with the dirt light on it. I was astonished at what comes into my house daily. It opened my eyes to how quickly dust and dirt build up. Use it daily now. Pay for it monthly too.
Hi Mochen, thanks for getting in touch. Can you please send us a DM on Instagram, Twitter or Facebook accounts letting us know what model your machine is. We look forward to hearing from you.
I have the same issue. I can’t get the hair out of them. And their customer support told me there’s nothing they can do. “That’s not a serviceable item, and needs a technician.” I work on cars… I can handle taking a few screws out if I need to. The wheels look like they pop right out. If you look closely, the little axle they’re on has a slot in the housing where when they installed it, they inserted it into one side, then pressed it to snap into the other side. But I stuck a flat head screwdriver behind the wheel to snap it back out, but it flexes the plastic housing its installed in.
@@RandyMarsh-nu6lo I was able to remove the little gray wheels and put them back on. It was need just an insane amout of force. And yes, i also deformed a bit the plastic trying to force it out with a scrwdriver. Try to apply the force under the axle and not under the wheel itself. If you need i can make a video of me removing the wheel
How do you clean my pet's fine hairs from around the two tiny rollers at the back of this bar? Can I just push those tiny rollers out someway and pull the hair off?
@@dyson Yes. The accumulated pet hair in the toilets have made it resist gliding over hardwood floors. I require instructions for removing the rollers for cleaning.
Sorry to hear about that - we're eager to help here. Can you please DM us with your full name, shipping address, email, phone number, and serial number of your Dyson? Thanks!
Hi the two mini rollers on the above head have jammed with dog hair. I see there are 4 screws and maybe more under that have to be removed for access. Are they Torx screws and if so what sizes do I require.
This is disheartening to hear. Feel free to send us a private message here with your email, address, phone number, serial number of your machine, and a photo of what is happening.
I've just ruined my filter - talk or write in these videos. How hard is it to day ONLY use COLD water. Do NOT use detergent or hot water. Cmmon - 3 tips and i had to watch unofficial videos to find out AFTER my filter permanently says it's unsealed.
Bro you have to be trolling 😂 The woman is clearly not using any detergent and are using her hands without any gloves or other protection, ie, not scolding but at best luke warm.
Even though the video meant cold water, but explaining by him not to use hot water or detergent is a life saver for me.. how important it is.. they should clearly explain the NOT TO part very nicely.
La Dayson V15 molt bé però aquest problema de neteja de les rodetes grises petites fatal. Avanç amb una escombra aspiradora que tenia Taurus es podien treure molt fàcil ment i netejar. La Dayson no ho ha pensat??
Sorry to hear of the troubles! We recommend using a small scissor to cut out any wound up debris/hair. You can also use a small hair pin to get into the smaller space and clean around the wheel, as needed.
If you wanted to, you could use a common household low-foaming antibacterial detergent. Make sure all detergent residue has been thoroughly rinsed out of the roller material before allowing the roller to air-dry completely.
I bought one of the latest one of these with the dirt light on it. I was astonished at what comes into my house daily. It opened my eyes to how quickly dust and dirt build up. Use it daily now. Pay for it monthly too.
After a few uses i had hair stuck around the rollers on either end, how does that get taken off
Nail scissors got them off completely.
Can we directly put the roller under the sun for fast drying?
Great video, thank You! Love my Dyson!
How to clean hair/fur that tangled around the small wheels?
Hi Mochen, thanks for getting in touch. Can you please send us a DM on Instagram, Twitter or Facebook accounts letting us know what model your machine is. We look forward to hearing from you.
@@dyson I have the same question. DYSON, why don't you explain how to clean the small wheels of THIS EXACT head in the video?
@@dysonstill waiting for an answer Dyson!
@@dysonstill waiting…
You can clean them with a tweezer. Come on guys use your brains
how does that clean with no soap?
I wonder the reply of this question, too
@ confirmed, you can and should use soap
@@guyfantastico8268 thx
@@guyfantastico8268 have a nice using
@@guyfantastico8268 and what about washing it with warm or a bit hot water?
Cool! This helped me a lot!
How do you clean the 2 little gray wheels? I have a dog and after only 1 month of usage the wheels don't spin anymore!
Hi there, kindly contact us directly on any of our social platforms in order for us to assist you with this matter.
I have the same issue. I can’t get the hair out of them. And their customer support told me there’s nothing they can do. “That’s not a serviceable item, and needs a technician.” I work on cars… I can handle taking a few screws out if I need to. The wheels look like they pop right out. If you look closely, the little axle they’re on has a slot in the housing where when they installed it, they inserted it into one side, then pressed it to snap into the other side. But I stuck a flat head screwdriver behind the wheel to snap it back out, but it flexes the plastic housing its installed in.
@@RandyMarsh-nu6lo I was able to remove the little gray wheels and put them back on. It was need just an insane amout of force. And yes, i also deformed a bit the plastic trying to force it out with a scrwdriver. Try to apply the force under the axle and not under the wheel itself. If you need i can make a video of me removing the wheel
Don't listen to that advice do not remove the wheels, use small tweezers to remove the hair
Leave it to Dyson to make ASMR videos on cleaning your vacuum😂
Very helpful
Really helpful, Thanks
Hi there Adrian, if you require future assistance please do not hesitate to message us.
How do you clean my pet's fine hairs from around the two tiny rollers at the back of this bar? Can I just push those tiny rollers out someway and pull the hair off?
Hi 9Nails, so that we can assist you with this, can we ask if you have the same head as the original post?
@@dyson It looks identical in appearance. I have the SV22 V15 that I purchased directly from Dyson around August 2022.
Are you having issues with your machine?
@@dyson Yes. The accumulated pet hair in the toilets have made it resist gliding over hardwood floors. I require instructions for removing the rollers for cleaning.
Sorry to hear about that - we're eager to help here. Can you please DM us with your full name, shipping address, email, phone number, and serial number of your Dyson? Thanks!
Hi the two mini rollers on the above head have jammed with dog hair. I see there are 4 screws and maybe more under that have to be removed for access. Are they Torx screws and if so what sizes do I require.
Hi David, we're sorry for the issue you are experiencing with your machine. Please send us a private message so that we can assist with your machine.
I’ve just noticed the rod you put the fluffy brush on is leaking… oil? What is wrong? I love my dyson 😢😢 I got it 2 months ago. It’s the v15 one.
This is disheartening to hear. Feel free to send us a private message here with your email, address, phone number, serial number of your machine, and a photo of what is happening.
Can we use a little of soap?
I did
I did.
Me too. Little bit of dawn soap, rinsed, let it air dry. 👌
I did safely. Mine were grimy from oily kitchen floors and soap brought the rollers back to life.
I did, no problem with that.
I've just ruined my filter - talk or write in these videos. How hard is it to day ONLY use COLD water. Do NOT use detergent or hot water. Cmmon - 3 tips and i had to watch unofficial videos to find out AFTER my filter permanently says it's unsealed.
Bro you have to be trolling 😂 The woman is clearly not using any detergent and are using her hands without any gloves or other protection, ie, not scolding but at best luke warm.
If you read the description of video, it describes cleaning in cold water. Sorry if you have to be spoon fed information
this video is for the soft roller. reading is not your thing...
There’s literally subtitles. A video on cleaning a vacuum wouldn’t have subtitles for no reason.
Even though the video meant cold water, but explaining by him not to use hot water or detergent is a life saver for me.. how important it is.. they should clearly explain the NOT TO part very nicely.
no soap???
Yeah they didn’t use soap
La Dayson V15 molt bé però aquest problema de neteja de les rodetes grises petites fatal. Avanç amb una escombra aspiradora que tenia Taurus es podien treure molt fàcil ment i netejar. La Dayson no ho ha pensat??
how to clean the two little rubber wheels? after 1 month they are locked by dog fur and impossible to clean, it's a big flaw in the design... 🤬
Sorry to hear of the troubles! We recommend using a small scissor to cut out any wound up debris/hair. You can also use a small hair pin to get into the smaller space and clean around the wheel, as needed.
Nice.
I am... not looking forward to having to do this, It least we have gloves!
Wth? No soap? Dyson, I took out a mortgage to buy your vacuum, cab we not use soap to clean that roller?!
If you wanted to, you could use a common household low-foaming antibacterial detergent. Make sure all detergent residue has been thoroughly rinsed out of the roller material before allowing the roller to air-dry completely.